Total 346 quality control job vacancies in Customer Service category in Malaysia

As a member of Team Central Provident Fund (CPF), you will play a crucial role in helping over 4 million members save for their retirement, healthcare, and housing needs as well as helping them cope with life’s uncertainties. With a fulfilling career, career growth, and development opportunities, you will be part of a big family of dedicated professionals. Join us and champion financial security for Singaporeans while leaving a lasting legacy.

What you will be working on

As a part of the Service Quality Management team, you will be responsible for the implementation and managing of the Board’s Customer Relationship Management System (CRMS) that is used by frontline and backend departments to handle correspondences with our customers. You will ensure successful deployment and integrations of the systems to improve the service quality and customer experience.

Your broad responsibilities include

• Serve as the primary liaison between business teams, overseeing project progress and gathering feedback.
• Collaborate with stakeholders to define clear business requirements and ensure smooth integration of systems.
• Participate in testing to ensure system readiness and alignment.
• Troubleshoot and resolve project blockers in collaboration with IT colleagues and vendors.
• Provide post-implementation support and ensure alignment.
• Harmonise business processes to accommodate changes from the new system.
• Support change management communications and training plans for internal users during the transition phase.
• Provide training on new digital capabilities to deliver accurate information to customers.
• Identify gaps in system and business needs for future enhancements.
• Review and streamline policies & processes based on emerging technologies and methodologies to keep abreast of market practices

What we are looking for

• Prior experience in project management or operations management, preferably in a customer service or digital transformation environment.
• Familiarity of managing and implementing enhancements to improve processes and increase productivity/efficiency would be advantageous.
• Knowledge of CRMS platforms such as Salesforce would be preferred.
• Good experience with testing methodologies and quality assurance processes.
• Good communication and stakeholder management skills.
• Ability to work collaboratively in a cross-functional team environment.
• Ability to collaborate and communicate with stakeholders to ensure alignment and successful project outcomes.
• The successful candidate will hold the corporate title of Manager/Senior Manager, with seniority based on individual work experiences.

What you can expect

• A challenging and rewarding career
• A variety of formal and informal training to enhance your skills in the evolving technology landscape
• Promotion opportunities based on your capability and on-the-job performance
• A friendly work environment with like-minded colleagues to co-create and collaborate together
• A hybrid work model allowing remote work for up to 50% of the time, contingent upon the exigencies of service
• A productive yet growth-oriented workplace with a flexible dress code empowering you to decide your appropriate outfit for the day
• A comprehensive rewards package
• Annual leave and pro-family leave
• Medical and dental benefits
• Access to recreational activities
• Position is on a 1-year full-time contract directly under the payroll of CPF Board with an option to renew, contingent upon confirmation and subject to organisational needs. Additionally, there is potential for emplacement into a permanent position

About Central Provident Fund Board

At the Central Provident Fund (CPF) Board, we believe in developing individuals who are inspired to do their life’s best work, through 3Ps: Purposeful Work, Professional Growth, People & Culture.

Purposeful Work – The CPF Board helps 4 million members save for their retirement, healthcare and housing needs. Beyond being a pension fund, we are unique in being a national social security organisation, and we serve CPF members knowing that we make a difference.

Professional Growth – At CPF Board, you will have the opportunity to learn on the job and pick up new skills and knowledge. Although you are joining one organisation, you will have access to many career paths in the years ahead.

People and Culture – When you join CPF Board, you become part of a mission-oriented organisation with a strong culture of teamwork, collaboration, and innovation. As an employer, we value our people as our greatest asset, and foster a culture of respect, diversity, and inclusivity, where everyone's voice is heard, and contributions are recognised and celebrated.

Come and be a part of #TeamCPF today, to make a difference in the lives of others and in the future of Singapore.

• 2 years Quality auditing experience in a call center environment
• Has a clear understanding of Call Center’s quality framework and methodology.
• Excellent interpersonal and communication skills.
• The job requires Multilingual skills –Fluent in English and Knowledge of Bahasa language and Mandarin language (speaking and writing) as the candidate needs to communicate effectively with different stake holders.
• Self-motivated, entrepreneurial, and comfortable dealing with ambiguity.
• Ability to work in a fast-paced environment.
• Strong attention to detail.
• Coaching experience is a plus.
• Knowledge of digital advertising is a plus.
• Experience in performing Root Cause Analysis/drilldown is a plus.
• Open to all having the aforesaid skill sets to perform the job.

เกี่ยวกับเรา

บีจัก เป็นโบรกเกอร์ประกันรถยนต์ออนไลน์ มีสำนักงานใหญ่ที่ประเทศมาเลเซีย และสำนักงานย่อยในประเทศไทย ญี่ปุ่น และไต้หวัน เราเป็นโบรกเกอร์ประกัยภัยที่ใหญ่ที่สุดในมาเลเซีย และเอเชียตะวันออกเฉียงใต้ 

บีจัก ให้ความสำคัญกับการนำเทคโนโลยีใหม ทั้งด้าน Customer API, Data Analytic, AI และ Blockchain เพื่อให้ลูกค้าเข้าถึงการติดต่อ และซื้อประกันรถยนต์ได้อย่างมีประสิทธิภาพ 

บีจัก ประเทศไทย หรือในนามของ “ดีชัวร์” ได้เปิดให้บริการลูกค้าด้านประกันรถยนต์กับ 24 บริษัทประกันชั้นนำ พ.ร.บ. และภาษีรถยนต์ สามารถดูข้อมูลได้ที่ https://dsure.com/ 

• ทำงานร่วมกับทีมคอลเซ็นเตอร์ เพื่อตรวจสอบ การโทร แชท และอีเมลล์ เพื่อให้มั่นใจว่าได้ปฏิบัติตามมาตรฐานเเละคุณภาพของบริษัท
• สร้างมาตรฐานเเละกระบวนการวัดคุณภาพและข้อแนะนำสำหรับตัวแทนบริการลูกค้าของบริษัท
• ดำเนินการตรวจสอบและประเมินการจัดการลูกค้าของพนักงานอย่างสม่ำเสมอเพื่อค้นหาปัญหา รหือสิ่งที่ต้องปรับปรุง
• ให้ข้อเสนอแนะที่สร้างสรรค์ให้แก่ตัวแทนบริการลูกค้าเพื่อเสริมสร้างประสิทธิภาพและความพึงพอใจของลูกค้า
• ร่วมงานกับทีมฝึกอบรมเพื่อพัฒนาและปรับปรุงการฝึกอบรม
• วิเคราะห์ข้อมูลจากลูกค้าเพื่อระบุแนวโน้มและแนะนำการปรับปรุง
• มีส่วนร่วมในการกำหนดกลยุทธ์ด้านการประเมินคุณภาพในการบริการลูกค้า

คุณสมบัติผู้สมัคร

• วุฒิการศึกษาปริญญาตรีในสาขาที่เกี่ยวข้อง 
• ประสบการณ์เป็น QA ในทีมบริการลูกค้า
• มีทักษาการใช้งาน G Suite และ CRM 
• เข้าใจหลักการและแนวทางที่ดีในการให้บริการลูกค้า
• ความใส่ใจในรายละเอียดและทักษะในการวิเคราะห์ที่ยอดเยี่ยม
• ทักษะการสื่อสารและความสามารถในการร่วมงานกับผู้อื่น
• มีทัศนคติที่ดี และมีไหวพริบแก้ไขปัญหาเฉพาะหน้า 
• มีประสบการณ์ หรือเข้าใจการทำงานรูปแบบบริษัทสตาร์ตอัพ 

ASW - Senior Practitioner - Care Quality Commission

Description
We are currently seeking a highly skilled and experienced ASW - Senior Practitioner to join our team at the Care Quality Commission. As a Senior Practitioner, you will play a critical role in ensuring that health and social care services are safe, effective, and of high quality. You will be responsible for leading inspections, gathering evidence, and making judgments about the quality of care provided by care providers. You will also be responsible for making recommendations for improvement and ensuring that appropriate actions are taken.

Responsibilities
Lead and conduct inspections of health and social care services to evaluate their compliance with regulatory standards
Collect and analyze data and evidence to make judgments about the quality of care provided by care providers
Write clear, concise, and evidence-based reports that clearly articulate the findings of inspections
Provide feedback and support to care providers to help them improve the quality of care they deliver
Collaborate with colleagues to plan and coordinate inspection activities
Develop and maintain effective working relationships with care providers, service users, and other key stakeholders
Keep up to date with developments in regulation and best practice in health and social care, and ensure that inspection processes are informed by current knowledge and evidence
Requirements
A recognized professional qualification in health or social care
Extensive experience working in health or social care settings, preferably in a regulatory or inspection role
Strong knowledge of regulatory frameworks and standards in health and social care
Excellent analytical and critical thinking skills, with the ability to gather and interpret complex information
Strong verbal and written communication skills, with the ability to present complex information clearly and concisely
Effective leadership and management skills, with the ability to work independently and collaboratively
Excellent interpersonal skills, with the ability to build and maintain effective working relationships with a range of stakeholders.

Hours Per Week: 36.00
Start Time: 09:00
End Time: 17:30
Pay Per Hour: £27.92
Location: North London, London

Should wish to apply for this job opportunity, please, send an up to date CV.

We are Rentokil Initial, an international service company, the experts in pest control and hygiene. We have more than 56 years in Hong Kong, we protect people and enhance lives with services that protect the health and wellbeing of people, and the reputation of our customers' brands.

We are a leader in innovation and digital solutions in the industry, our focus is on corporate responsibility to serve our community. Our people make us who we are and Our team is like one big family where everyone is welcome. Training and development is an essential part of any role at Rentokil Initial. You will have a career that you will enjoy, with great benefits, numerous progression opportunities and an encouraging team environment. We look forward to welcoming you to the team.

Find out more on https://jobs.rentokil-initial.com/jobs?keywords=&location=HK&lang=zh-TW

我們是能多潔集團，是一家國際服務公司，是害蟲防治和衛生方面的專家, 於香港發展超過 56 年。我們透過提供控制害蟲、改善洗手間及工作間衛生的服務, 來保護人們健康和福祉以及客戶的品牌聲譽。

我們是行業創新和數碼解決方案的領導者，我們專注於社區服務並負起社企責任。 我們的員工造就了我們，我們的團隊就像一個大家庭，歡迎每個人加入。 培訓和發展都是能多潔集團內任何職位的重要組成部分。 您將擁有自己喜歡的職業，優厚全面的薪酬福利、多元化晉昇機會，鼓勵性及和諧的團隊工作環境。 我們期待著, 歡迎著您加入我們的團隊。

請鏈接網站 https://jobs.rentokil-initial.com/jobs?keywords=&location=HK&lang=zh-TW

Responsibilities:

• Handle customer enquiries and provide quality pre-sales and post-sales service and support to customers
• Manage and expand existing and new client base and achieve sales targets
• Responsible for business development and account servicing for pest control service
• Provide value-added service/ solution to the clients
• Prepare daily quotation & sales reports

• Money Hungry individuals who are prepared to excel in sales
• No formal Pest control experience needed, we will train you with the “best in class” materials
• A can do attitude with the willingness to solve customer problems
• Tertiary education or above (Preferable but not a deal breaker)
• Preferably 2 years of sales & account management experiences
• Proficiency in written and spoken English & Chinese
• Excellent customer service skills
• Strong communication, presentation and interpersonal skills
• Good team player with a good sense of responsibility

• Competitive starting salary package + industry leading commissions (could have average HKD400,000 per year)
• 13-month salary
• Dental insurance
• Medical insurance (Outpatient/ Chinese Herbalist & Acupuncture and In-hospital services)
• Annual medical check up
• 5-day work week& Paid Public Holidays
• Annual & Marital leave
• Great Learning & development exposure
• Excellent promotion opportunities and family like company culture
• Staff recognition awards and significant incentive trips

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

High School Diploma

Travel Percentage :

0%

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Job Description Summary

Monitor activity in Consumer contact centres to measure quality levels and recommend updates to procedures or training. Produce quality-related reports and feedback to managers to ensure improved quality levels in the contact canters.

Entry level professional individual contributor role. Works on problems of limited scope, following standard practices and procedures with detailed instruction on new work.

Job Description:

Performs daily quality audits of the call censer and/or operations personnel including monitoring of inbound and/or outbound telephone calls and other correspondence.

• Conducts audits of the production activities of assigned group, e.g., proof payment claims, credit returns, debit returns, rejects, etc.

• Provides accurate and timely quality monitoring reports on quality issues, performance measures and/or call canter representatives. Provides feedback to managers regarding areas for improvement and recommends educational opportunities for staff. May provide feedback directly to staff as required.

• Monitors audit schedule to ensure compliance to the quality audit plan.

• Recommends policy and procedure changes or quality audit plan updates based on quality monitoring trends.

• Assists in the evaluation of quality audit disputes.

• Assists training specialists with updates to manuals and other job aids and may assist with training as necessary.

• Consults with senior peers and/or management on non-complex projects to learn through experience.

• Other related duties assigned as needed..

About the Team

Our team of associates are great to work with, and we have an awesome team of management professionals who are there to help guide you to success. We believe our clients are the most important aspect of our business. Our determination to be the best that FIS has to offer rings true with each team member through training, knowledge and a desire to excel in the financial world.

What You Will Be Doing  

Performs daily quality audits of the call center and/or operations personnel including monitoring of inbound and/or outbound telephone calls and other correspondence.

• Conducts audits of the production activities of assigned group, e.g., proof payment claims, credit returns, debit returns, rejects, etc.

• Provides accurate and timely quality monitoring reports on quality issues, performance measures and/or call center representatives. Provides feedback to managers regarding areas for improvement and recommends educational opportunities for staff. May provide feedback directly to staff as required.

• Monitors audit schedule to ensure compliance to the quality audit plan.

• Recommends policy and procedure changes or quality audit plan updates based on quality monitoring trends.

• Assists in the evaluation of quality audit disputes.

• Assists training specialists with updates to manuals and other job aids and may assist with training as necessary.

• Consults with senior peers and/or management on non-complex projects to learn through experience.

• Other related duties assigned as needed.

What you bring:

• Education : 10+2

Graduate (Desirable)

In-depth knowledge of the company’s products, services and business operations

• Knowledge of quality concepts, terminology, and objectives

• Knowledge of MS Office, e.g., Word, Excel and Access required

• Thorough knowledge of the various call center areas and daily duties of personnel within the groups being audited

• Proficiency in the online tools required for the position being audited

• Excellent verbal and written communication skills

• Excellent customer service, problem solving, organizational, and multi-tasking skills

• Strong analytical skills and the ability to see trends and patterns in data

• Ability to work both independently and in a team environment

Added bonus if you have:

• 1-year of customer service experience

• 1-year experience working in a high-volume call center

• Excellent customer service skills that build high levels of customer satisfaction 

What we offer you

•A competitive salary with attractive benefits including private medical and dental coverage insurance

•A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

•A modern work environment and a dedicated and motivated team

•A broad range of professional education and personal development opportunities

•A work environment built on collaboration and respect

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

The Senior Advisor, Service Quality and Operational Support will:-
In collaboration with key stakeholders, research and analyse offender rehabilitation practices and maintain knowledge on research and evidence in this field.
Support the development, implementation and continuous improvement of robust governance frameworks, systems, strategies and processes for rehabilitation service delivery.
Work with relevant business units to align and oversight the implementation of the QCS offender management framework as it relates to rehabilitation services.
Contribute to the development and maintenance of policies, procedures and guidelines for QCS rehabilitation services.
Provide advice to staff and stakeholders regarding QCS rehabilitation services, including practice and governance frameworks.
Collaborate with ORMS business units and other QCS areas to promote and support effective offender rehabilitation practices.
Design offender pre and post testing assessment training programs for staff, collate and maintain data and work with the QCS Research and Evaluation
... Click here to view more detail / apply for Senior Advisor Service Quality and Operational Support, Queensland Corrective Services

Job Info:

• Mon to Fri 8.30am - 6pm
• AMK
• Hunter & farmer role selling serving and maintenance contract

Job Description:

• Grow Service sales by planning & achieving sales objectives & sales target
• Develop new account while maintaining existing account
• Create, plan and deliver presentation on various services as well as solutions catered to customer needs
• Establish and maintain strong rapport with client
• Prepare costing and contract quote
• Prepare sales report
• Attend to customers enquires, feedbacks and complaints
• Coordinate with colleagues to optimize sales effort
• Follow up & collection payment
• Any adhoc duties as assigned by supervisor

Requirements:

• Degree / Diploma in Mechatronics / Building Services / Electronics
• Minimum 2-3 Experiences in BMS System, HVAC Controls / Valve industries preferred

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only shortlisted candidates will be notified.

EA Licence No: 16C8004 (Elitez Pte Ltd)
EA Personnel Name: Felcia Ang
EA Personnel No: R22109905

We have a vacancy for a Customer Service Assistant, in our Credit Control section.
This is a full time, permanent position.

The working hours are Monday to Friday, 9am to 5pm and the position is for our office in Kington.

Key attributes for this position are:
• A great telephone manner and a clear voice. We don’t generally make many outgoing calls, but the position will include taking incoming calls from clients and prospective clients. These calls may include advising prospective clients about our services and discussing existing client’s services and their account status.
• Good IT skills with experience of Microsoft Word, Excel and Outlook
• The ability to master our accounts/CRM system to make entries and create reports etc. Full training will be given.
• The ability to work in a small, busy, open plan office. Flexibility in adapting to changing circumstances is important, as is a willingness to step-in and provide support to other staff members in different roles, as is often needed in a small business.

Our Client in the Training and Adult education industry is looking to hire an Assistant Manager - Service Quality.

Job Description:

1) Course Administration

• Prompt respond and follow-up on customers enquiries;
• Generate quotation, course registration, confirmation letter, attendance list and billing advice in a timely manner;
• Manage and coordinate class bookings to optimize the allocation of training resources;
• Training Management System and Website content update and maintenance
• Assist in producing relevant reports on regular basis to support training performance management; and
• Support Operations Unit on course delivery matters.

2) Support sales and marketing

• Support marketing outreach and sales promotion initiatives;
• Market scanning on latest training development and promotion;
• Support in organizing ASPRIs s seminars, events and career road shows.

3) Suppliers Management

• Assist in tracking and monitoring the performance of outsourcing partners and vendors, to ensure service standards.

4) Quality Management

• Maintain, track and monitor requirements under the training quality management system and audit requirements.

5) Others

• Supervise and coach junior staff on day-to-day administration and other training operations responsibilities.
• Periodically review administration processes and resource allocation to optimize efficiency and meet performance benchmarks.
• Assist in the implementation of Competency-based training programmes.

Job Requirements:

• Minimum O Level and above
• At least 5 years of relevant working experience in Adult Education, Human Resources, or Engineering.
• Demonstrate good knowledge of the WSQ (Workforce Skills Qualifications) Competency Framework and the Skills Connect system.
• Familiarity with the Ministry of Manpower (MOM) Accreditation Training Providers Scheme or other in-house training schemes will be a significant advantage.
• Must be able to work in evenings and weekends on rotational basis (Evenings - Average twice a month and Sundays in rotating shifts - Average once a month, claimable 1 day off)
• Be open to working extended hours when required and comfortable with a workspace located near a dormitory.
• Candidates with more experience and a track record of excellence may be considered for a senior position.

Other Information:

• Location: Jurong East area
• Work timing: Monday to Thurs - 830am - 530pm, Friday - 830am - 5pm
• Company bus pick up provided
• Variable Bonus and Incentive Bonus
• Singaporeans only

Candidates interested in the advertised position may apply online. We regret that only shortlisted candidates will be notified.

Regards

Zhi Yang

MTM Engage | EA License No.: 21C0385 | EA Registration No.: R21103667 (Lew Zhi Yang) | www.mtm-engage.com

Job Descriptions

• Ensure effective management of complaints from point of receipt to point of resolution for the complaint management team, in accordance to MAS complaint handling framework.
• Ensure compliance to Global, Regional and local regulatory guidelines or regulations, in order to safeguard policyholders’ interests, protect company’s reputation, uphold our service quality and align with good practices.
• Ensure timely and accurate reporting to Regulatory, Board, Management and Regional entities so that decision making can be based on reliable statistics and information.
• Provide management support in complaints tracking, documentation and resolution
• Ensure adherence to the expected turnaround times as laid out in the complaint process flow
• Maintain impartiality and strive towards equity in the resolution of complaints based on Fair Dealing principles
• Escalate complaints to the relevant business units for their investigations, findings and recommendations
• Obtain management approval for exception handlings where necessary
• Provide support to the frontline teams where necessary to manage and contain issues before they escalate into complaints

Requirements:

• Minimum 4 years of financial industry customer service / complaints management experience
• Candidates with the relevant skillsets but without experience in the financial industry may be considered
• Well spoken and written

Kindly apply online or send your CV to andylee@talentedge.com.sg

Objectives of the position:

This role is for the Customer Quality Support for Company’s product distribution where Customer’s feedback & Product Quality requirements / issues are handled. The person will be responsible to handle Customers requirements such as complaints, test data & other technical information as requested. Customer complaints handling will also include the necessary communication with all the stake holders (Customer, Supplier, CS, PP, SVM, LOG). Knowledge in cable testing and specification requirements will be required to understand Customer complaints (technical & logistics).

Key Responsibilities:

1. Manage Customer complaint processes such as acknowledgement of the complaint, updating into SAP, keeping track of the complaint, closure of the complaint & summarizing for monthly reporting. Proper handling of customers’ needs by providing accurate and timely information on enquiries related to cable standards, test reports and handling of customer complaints.

2. Track supplier quality by means of in-coming inspection when required or arise from Customer complaints. Update results in SAP system and release inspected lots according to the usage decision defined. To generate supplier CAR and track for corrective action by liaising with the supplier.

3. Familiar with and comply to international cable testing standards and procedures. Contribute to achieving company & department KPIs through due diligence, duty of care & personal accountability for Quality assurance in all tasks.

4. Liaising with relevant departments to effectively close the Customer complaints

5. Maintain records in SAP

6. Operate Laboratory test equipment when required

7. Assist Customer’s Technical enquiries e.g Product Test Report, RoHS, REACH, CE

8. Supplier claim processes and 8D report.

9. Prepare and issue Customer Test Certificates & COC

10. Assist in other day to day activities related to QA department as assigned by Superior.

Skills & Qualification:

▪ Min. Diploma or Degree in Engineering (Electronics / Electrical) or equivalent

▪ Min. 2 years’ experience in electrical / electronic product testing and qualification. Fresh can also apply

▪ Knowledge in ISO 9001 : 2015 QMS standard.

▪ Must be able to operate lab equipment (calliper, visual scope, resistance checker, High voltage tester).

▪ Prior experience in SAP system is required for this role. Knowledge of cable product testing is an added advantage.

▪ Good written and communication skills

▪ Good customer handling skills and able to communicate to all levels in the organization

▪ Proficient in Microsoft Words and Excel

▪ Addresses present issues immediately and independently

▪ Possess self-confident and willing to share opinions and expertise in discussions

▪ Anticipate potential problems and takes action to avoid crisis

▪ Provide support to colleague in the Department and work as a team to achieve Department goals and targets

mmediate start for an experienced support worker, paid weekly!

QS care are looking for an experienced support worker to join their team to work closely with one of clients and their established team. Our client provides high quality support to individuals who have been diagnosed with mental health illnesses, some of which are down to drug or alcohol addiction.

Your duties will include:
•Follow the policies and procedures set out by the service in which you are working to ensure you maintain a safe environment for all services users, other staff and yourself.

•Ensure you understand the needs and requirements of each services user you are supporting, following the detailed care plan in-situ and reporting any changes to their situation effectively so that their support plans can be updated to remain accurate and ensure the safety of staff working and the service users.

•You will be required to document and report any concerns which may arise, effectively and efficiently.

•Help support the service users with their day-to-day routine, always encouraging and promoting independence, choice and dignity.

•Assist with nutritional needs/ demands.

•Encourage and engage in activities to develop life skills.

Relevant experience for this role is;
- 3 months previous care experience within the UK.
- In date enhanced DBS, or willingness for one to be done for you.
- In date mandatory training.
- Able to provide at least 1 professional reference in a similar setting.

If you do not have a valid DBS and/or training, do not worry as we can help you with this. We are happy to offer online training available at a subsidised fee and the certificates are yours to keep!

This is an ongoing role.

Monday to Sunday 1900-0700

Rate of pay is £11.80 per hour for nights

Immediate starts available working in the Staveley area.
As a care assistant you’ll help residents enjoy each day by making sure they get the quality care and support they deserve. You’ll assist with daily living, providing support and companionship – and sharing great moments and memories too. It’s a chance to bring your dedication and compassion to a fulfilling environment. Every day will be different, so you can expect to undertake work that’s as varied as it is rewarding. As a Bank Care Assistant, you could be doing anything from supporting residents with their food and drink and following care plans to ensuring that each of our residents has one-to-one time. It’s an opportunity to put your skills to meaningful use and develop your career.


To apply for this role you must;
• Have 2 years experience within a similar care environment
• Have 2 years referencable work history
• Have up to date mandatory training documents, Safeguarding Vulnerable Adults, Moving & Handling and Infection Control. Should you not have up to date certificates we can offer online training.
• An in date enhanced DBS check. Should your DBS have expired we can offer the facility to arrange a new one for you.
We do Not offer Sponsorships

Ongoing work

Shifts available:
07:00-14:30
14:30-22:00

£11.44 per hour going up to £15.22 per hour after 7pm

Are you passionate about community care but prefer to avoid extensive travel? Look no further! We have an exciting opportunity for experienced care assistants to join our team within a residential service. Here’s what you need to know:

Role Overview:
You’ll be working within a residential setting where residents have their own flats within the building.
Our care provider offers a unique “community service within the building” approach.
The residents are semi-independent, and your role will involve providing personalized care similar to community care.
You’ll administer medication as needed, assist with meal preparation, handle domestic duties, and accompany residents on local shopping trips.
Some residents require assistance with moving using hoists and other aids.
The site operates scheduled service calls and ad-hoc visits based on residents’ needs.
What We’re Looking For:
Experienced care assistants who are compassionate, reliable, and dedicated.
Individuals who respect residents’ dignity, cultural backgrounds, and independence.
Excellent communication skills and the ability to work collaboratively with other staff members.
A commitment to maintaining clear records, following regulations, and ensuring confidentiality.
Willingness to work in partnership with residents’ family members and friends.
A focus on promoting individual well-being and independence.
Essential Responsibilities:
Assist residents with daily living activities (e.g., dressing, bathing, toileting).
Help overcome mobility challenges and physical disabilities, including aid and equipment usage.
Ensure residents’ comfort by making beds, tidying rooms, and handling light cleaning.
Support eating and drinking, prepare meals, and provide assistance as needed.
Contribute to specialized care plans (e.g., dementia care, re-enablement, continence management).
Administer prescribed medications according to care plans.
Assist temporarily sick residents with minor dressings, bed nursing

To be suitable for this position you must have:

- An Enhanced DBS Certificate that is registered on the update service
- Up to date mandatory training certificates
- Full up-to-date CV
- At least 2 professional references covering a minimum of 2 years working within formal care settings or community care.

**Please note that we do not offer sponsorships**

Ongoing position

You will be working 06:00 to 14:00 or 14:00 to 22:00 on days from Monday through to Sunday

You will be paid £11.44 per hour for hours worked between 07:00 to 19:00 with an enhanced pay of £15.22 for hours between 19:00 to 07:00.

Your pay rate will also increase after 13 weeks.