Total 132 quality assurance specialist job vacancies in Petaling Jaya, Kuala Lumpur, Kota Kinabalu, Sandakan, Sibu, Kuching

ABOUT US:

PolicyStreet is a leading InsurTech group, specialising in innovative digital insurance solutions for businesses and consumers in Southeast Asia and Australia. With a network of over 40 providers, we offer a comprehensive range of products, including embedded insurance, customised employee benefits, financial advisory, and digital solutions – making insurance straightforward, for everyone. Through our regional group of companies, we serve more than 5 million customers with over US$ 4 billion in sum insured.

WHAT YOU’LL DO:

• Meet our Hiring SLA by scouting and building relationships with talents, while utilising cutting-edge HR software for greater efficiency.
• Participate in projects related to various HR functions including employee onboarding and offboarding, employee relations, performance management, talent management, employee welfare, and office management.
• Provide data-driven solutions to leaders in the creation of development plans that meet progression/succession and retention needs.
• Actively collaborate on HR initiatives with multiple verticals in the department and organisation.
• Track and evaluate the quality and effectiveness of HR-Business solutions, and measure behavioural outcomes.
• Own the governance of processes and policies in the entire employee experience lifecycle.
• Own the process of ensuring that employees’ needs are met in the employee experience lifecycle.
• Help to keep everyone engaged with the organisation’s values and business direction, create systems to engage with employees and develop a feedback loop with the management team.

WHAT WE EXPECT OF YOU:

• A sense of urgency to get things done, and done well!
• The ability to work through ambiguity, adapt to changing priorities and needs, while handling multiple tasks with a positive, can-do attitude.
• Ability to strike a balance between business goals and people’s needs.
• Ability to execute on present challenges with a forward-thinking mindset to prepare for scale in the future.
• Expertise in building trusting relationships with employees at all levels.
• Strong communication, interpersonal, negotiation and presentation skills.

• A strong command of the English language, with excellent written and verbal communication skills.
• An incredible desire for accuracy and detail-orientedness.
• The ability to maintain the confidentiality of sensitive information.

PERKS YOU’LL GET TO ENJOY WHILE WORKING HERE!

• Medical and Life insurance.
• A wide range of health benefits - including optical, dental, and physiotherapy.
• Opportunities for continuous and rapid growth as well as skills enhancement.
• Collaboration with a talented and youthful team that makes the work and learning a lot more fulfilling and fun.
• And a well stocked pantry!

Join Our Team in Shaping the Future of Insurance

As a homegrown startup that seeks to innovate how we use and think of insurance, we value teammates who think big, challenge the old ways, and take extreme ownership.

In PolicyStreet, we aim to do better, to serve people better. We are committed to pushing boundaries of innovation and to develop Purposeful and Simple insurance solutions for businesses and consumers, narrowing the protection gap and improving financial inclusivity in the region.

If you are driven to make change, keen to be at the forefront of insurance innovation, and grow with a team of talented and motivated people, we’d be just as excited to get to know you too!

Find out more about us via our website at www.policystreet.com.

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.my, helps millions find the insurance policy with the best value and highest coverage for them.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service. We are seeking a Customer Care Specialist to join our passionate team and help us maintain our commitment to excellence.

Position Overview:

As a Customer Care Specialist, you will be the first point of contact for our valued customers. You will play a critical role in ensuring their satisfaction by providing prompt, courteous, and effective support. This position requires excellent communication skills, a customer-focused attitude, and the ability to resolve inquiries and issues efficiently.

Responsibilities

• Own customer communications from initial contact until resolution, escalating issues to relevant departments as necessary.
• Maintain a high level of product knowledge to assist customers effectively.
• Provide timely and professional assistance customers via live chats.
• Be the owner of the customer feedback loop to internal functions to help create better products and help improve customer experience.
• Deliver an amazing experience to every customer by going above and beyond their inquiries, feedback, and needs.
• Proactively provide constant feedback to the team on market trends, unmet needs, and opportunities to create impact for our customers.
• Work together as a team to achieve timely turnaround time and quality replies to every customer.
• Stay up to date on company policies, procedures, and product knowledge.
• Contribute to a positive and collaborative work environment.

• 2-3 years of working experience as customer service is a plus point.
• Required language(s): English, Bahasa Malaysia
• Minimum Diploma/Degree in any field
• High level of attention to details.
• Strong work ethic and willingness to take on any tasks.
• Comfortable working in an extremely fast paced and international environment
• Full Training Provided (Theory & Hands-on training)
• Applicants must be willing to work on rotational shifts including evenings & weekends.
• A positive attitude and a commitment to delivering outstanding service.
• Applicants must be willing to work in office (Location: 1 Tech Park, Bandar Utama)
• Ability to communicate with customers with a level of empathy.
• Immediate availability is a plus point.
• This role is not open for non-local.

• You will be working in a fast-growing startup that promotes flexible and open culture

• Fast moving, challenging and unique business problems
• Attractive remuneration and performance incentives
• Strong learning and development plans for your career growth
• Great career development opportunities in a growing company
• International work environment and flat organization
• Competitive salary

Melakukan perencanaan, pelaksanaan, monitoring dan evaluasi proses kendali mutu (quality control) dan penjaminan mutu (quality assurance) untuk memastikan terpenuhinya parameter kualitas dan keamanan pangan mulai dari bahan baku, proses produksi dan hasil produksi sampai diterima oleh pelanggan.

• Accountable for Customer (Media) quality indicators management towards better quality and customer satisfaction, and responsible for the assigned departmental Key Performance Indicators (KPI).
• Proactively feedback and participate with working team for any potential quality issue in early stage.
• Participate in Non-conformance issue part containment and disposition discussion, and execution during quality incident, act as Coordinator Material Review Board, provide briefing as required.
• Participate in related risk assessment activities e.g. Business Process Management (BPM), Failure Mode and Effect Analysis (FMEA). 
• Utilize data analytics for product performance monitoring / analysis and leverage on relevant predictive modeling to drive continual improvements and proactive problem solving.
• Use 8D methodology for Quality Alert(s).
• Responsible to follow up and follow through committed actions/evaluation lots for improvements to Customer (Media).
• Assist in ensuring the functional business risk (in area of assign responsibility) are adequately identified and mitigated at best possible level.
• Responsible for self-health and safety at the workplace. Comply with relevant policies and regulations.
• Act as Coordinator for Change Review, provide briefing/training as required. Hold authority to reject Change Review package that does not meet requirements.
• Support Customer (Media or downstream customer) audits and internal audits for compliance.
• Support any other projects / task assigned by supervisor, leveraging 4IR-related skills and expertise to drive innovation, agility, and digital transformation across the organization.

• You secure the highest possible goods availability in partnership with the commercial team and taking into account country-specific positioning campaigns, the commercial calendar and local store activities.
• You act as the main contact partner in the store for all range administration and operational supply-related questions, both for the commercial team in the store and the country Retail Supply Integration department.
• You work actively with sales in the area of range management by securing qualitative and timely administration of the range in the systems and highlight deviations on the range frame and parameters. 
• You contribute to successful replenishment by working actively with forecasting and ordering in alignment with the commercial calendar.
• You work actively with the commercial team with the range change process led by the commercial team by providing information regarding sales space parameters, expected sales start, quantity and remaining outgoing quantities.
• You support the Goods Flow Manager with the stock discrepancies analysis as part of the inventory management process. Produce necessary follow-ups for the commercial and management team regarding operational processes in the store, including phasing in and out, overstock and concrete, activities and non-central shortages.
• You ensure personal development by requesting support from the Sales and Supply Support Manager to improve work competence. Live the IKEA values and nurture a strong and thriving IKEA culture that inspires colleagues to reach extraordinary achievements in the store.
• You work with the agreed global and local Key Performance Indicators, focusing particularly on achieving high goods availability at the lowest total cost.

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.my, helps millions find the insurance policy with the best value and highest coverage for them.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

Role Overview:

We are currently seeking a dedicated and experienced Senior Sales Specialist to join our dynamic team. As a Senior Sales Specialist, you will be responsible for providing expert advice and guidance to clients on life insurance products, responsible to respond to customer inquiries and close sales while maintaining high levels of customer satisfaction. The ideal candidate should have a passion for sales, excellent communication skills, and the ability to promote insurance products effectively over the phone.

Key Responsibilities:

• Conduct outbound calls to potential customers to promote BJAK Life Insurance products and services.
• Provide accurate information about insurance policies, coverage options, and benefits to customers.
• Listen empathetically to customer needs and suggest suitable insurance plans tailored to their requirements.
• Close sales by effectively presenting the value of BJAK Life Insurance products.
• Meet and exceed sales targets while maintaining high levels of customer satisfaction.
• Document customer interactions and sales activities in the company's CRM system.

• High school diploma or equivalent (Bachelor's degree preferred).
• Previous experience in Financial Advisor or related fields is preferred.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced and target-driven environment.
• Knowledge of insurance products and terms is a plus.
• Ethical and customer-focused approach to business.

• You will be working in a fast-growing startup that promotes flexible and open culture

• Fast moving, challenging and unique business problems
• Attractive remuneration and performance incentives
• Strong learning and development plans for your career growth
• Great career development opportunities in a growing company
• International work environment and flat organization
• Competitive salary

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.my, helps millions find the insurance policy with the best value and highest coverage for them.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

Role Overview:

We are currently seeking a dedicated and experienced Financial Services Specialist to join our dynamic team. As a Financial Services Specialist you will be responsible for providing expert advice and guidance to clients on life insurance products, responsible to respond to customer inquiries and close sales while maintaining high levels of customer satisfaction. The ideal candidate should have a passion for sales, excellent communication skills, and the ability to promote insurance products effectively over the phone.

Key Responsibilities:

• Conduct outbound calls to potential customers to promote BJAK Life Insurance products and services.
• Provide accurate information about insurance policies, coverage options, and benefits to customers.
• Listen empathetically to customer needs and suggest suitable insurance plans tailored to their requirements.
• Close sales by effectively presenting the value of BJAK Life Insurance products.
• Meet and exceed sales targets while maintaining high levels of customer satisfaction.
• Document customer interactions and sales activities in the company's CRM system.

• High school diploma or equivalent (Bachelor's degree preferred).
• Previous experience in Financial Advisor or related fields is preferred.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced and target-driven environment.
• Knowledge of insurance products and terms is a plus.
• Ethical and customer-focused approach to business.

• You will be working in a fast-growing startup that promotes flexible and open culture

• Fast moving, challenging and unique business problems
• Attractive remuneration and performance incentives
• Strong learning and development plans for your career growth
• Great career development opportunities in a growing company
• International work environment and flat organization
• Competitive salary

EBC Financial Group – a global financial services provider headquartered in the dynamic city of London, we specialize in global financial investment, asset management and financial consulting. Our team consists of seasoned professionals and young talents who bring diverse perspectives and exceptional skills to the table. Since our establishment in 2020, our company has experienced rapid growth. We currently operate in major financial hubs worldwide, including Cyprus, Sydney, Singapore, Kuala Lumpur, Hong Kong, Tokyo, Bangkok and more. At EBC, integrity, respect, and youth are our core values. The right candidate will have the opportunity to work with experienced professionals and be part of a dynamic and innovative team. Join us on our mission to create value for our clients and become a trusted partner in the global financial market. 

Responsibilities: 

• Provide front-line support to our customers via live chats, phones, and email. 
• Answering queries and resolving client issues regarding our products, platforms, and promotion. 
• Address customer feedback as well as complaints professionally. 
• Record and update customer data and other relevant information when necessary. 
• Supporting documentation/administrative needs within the department and supporting translation for customer announcement notices. 

• Candidate must possess at least Secondary School / SPM certificate 
• 1-2 years working experience, preferably in Customer Service (Financial / Forex industry would be a distinct advantage). 
• Fresh graduates are welcome to apply. 
• A genuine interest in working in financial markets and client services. 
• Willing to work on shifts (Including weekends if required). 
• Proficient in Microsoft Office. 
• Fluent in Mandarin and English including written and verbal communication skills, Japanese would be a plus!  
• Excellent communication and interpersonal skills 

• A logical and analytical approach to problem-solving. 
• Able to start within short notice period. 

 

Job Overview

• Receiving and documenting incoming telephone calls, faxes or emails from investigative sites or other sources reporting Lifecycle Safety Data.

Responsibilities:

• Quality control.
• Medical Information Case processor responsibilities include receiving and documenting incoming calls, chats, faxes and emails from external customers such as  patients and/or healthcare providers) and responding to their inquiries about products. Summarizing these reports based on information identified as vital to the project.
• Disseminate clear, accurate information to healthcare professionals and patients based on the approved call scripts and/or other approved resources related to the use of client products.
• Creating Adverse Event and Product Quality Complaint reports requiring concise data entry covering everything from patient symptoms, admission and results – this will include medical terminology, writing narratives, generating case queries.
• Clarify, investigate and capture adverse event and product quality information.

Qualifications

• • Bachelor's degree in life sciences or related field and up to 3 years of relevant experience, inclusive of up to 1 year of Pharmacovigilance experience.
• Good knowledge of medical terminology.
• Working knowledge of applicable Safety Database and any other internal/Client applications.
• Knowledge of applicable global, regional, local clinical research regulatory requirements.
• Excellent attention to detail and accuracy.
• Good working knowledge of Microsoft Office and web-based applications.
• Strong organizational skills and time management skills.
• Strong verbal/written communication skills.
• Self-motivated and flexible.
• Ability to follow instructions/guidelines, utilize initiative and work independently.
• Ability to multi-task, meet strict deadlines, manage competing priorities and changing demands.
• Ability to delegate to less experienced team members.
• Ability to be flexible and receptive to changing process demands.
• Willingness and aptitude to learn new skills across Safety service lines.
• Ability to establish and maintain effective communication and working relationships with coworkers, managers and clients.
• Ability to work as a Team Player, contribute and work towards achieving Team goals.
• Ensure quality of deliverables according to the agreed terms.
• Demonstration of IQVIA core values while doing daily tasks
• Extensive use of telephone and face-to-face communication requiring accurate perception of speech.
• Regular sitting for extended periods of time.
• May require occasional travel.
• Flexibility to operate in shifts.

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

EBC Financial Group – a global financial services provider headquartered in the dynamic city of London, we specialize in global financial investment, asset management and financial consulting. Our team consists of seasoned professionals and young talents who bring diverse perspectives and exceptional skills to the table. Since our establishment in 2020, our company has experienced rapid growth. We currently operate in major financial hubs worldwide, including Cyprus, Sydney, Singapore, Kuala Lumpur, Hong Kong, Tokyo, Bangkok and more. At EBC, integrity, respect, and youth are our core values. The right candidate will have the opportunity to work with experienced professionals and be part of a dynamic and innovative team. Join us on our mission to create value for our clients and become a trusted partner in the global financial market. 

Job Summary:

We are seeking an Off-Page SEO Specialist to join our dynamic marketing team. The ideal candidate is passionate about optimizing websites for search engines and has a strong background in off-page SEO techniques. As an Off-Page SEO Specialist, you will be responsible for implementing strategies to improve our website's visibility and search engine rankings through various off-page optimization techniques.

Responsibilities:

• Develop and implement off-page SEO strategies to improve website visibility and search engine rankings.
• Conduct keyword research to identify relevant and high-performing keywords for off-page optimization.
• Generate high-quality backlinks through link building techniques such as guest blogging, article submission, directory submission, and social bookmarking.
• Monitor and analyze backlink profiles to identify opportunities for improvement and optimization.
• Collaborate with content creators to develop engaging and shareable content for link building purposes.
• Stay updated on the latest trends and best practices in off-page SEO and search engine algorithms.
• Track and report on key off-page SEO metrics and performance indicators.
• Work closely with the SEO team to align off-page SEO efforts with overall SEO strategy and goals.
• Communicate effectively with internal teams and external stakeholders to coordinate off-page SEO initiatives.

• Bachelor's degree in Marketing, Communications, or related field.
• Proven experience in off-page SEO, with a strong understanding of search engine algorithms and ranking factors.
• Proficiency in SEO tools such as SEMrush, Ahrefs, Moz, or similar tools.
• Excellent analytical skills and attention to detail.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Creative thinking and problem-solving abilities.
• Experience with content marketing and link-building strategies.
• Knowledge of HTML, CSS, and other web technologies is a plus.

Job Description

Senior Product Specialist - Penang

• Opportunity to be a part of Direct Sales GHH organization in Malaysia!

• Based in Malaysia the regional hub for Asia Pacific (AP) and top-ranked biopharmaceutical company

• Join the premier biopharmaceutical company that has been in Malaysia for more than 25 years and in AP for over 60 years.

Our Sales team support our customers by providing clinical information about products, educational information, clinical training programs and resources. We support healthcare providers and healthcare systems meet the goals of the patients in their communities

WHAT YOU WILL DO

Overall Job Purpose

• Detail, promote and sell our company’s products to the private or government healthcare professionals. The primary focus of activities is to drive business for products through building relationship with key stakeholders within the account.

• Achieve maximal sales and market share through personal promotion that is targeted and tailored for customers that benefit patients and adheres to ethical standards. Build and execute account management plans for top accounts. Ensure timely execution of planned activities.

• 100% compliant with internal medical, legal & compliance processes

Key Responsibilities (include % of time breakdown)

Strategic Sales Objectives & Sales Expertise (50%)

• To achieve strategic objectives as required by the franchise (e.g. market growth, sales growth, growth of accounts, formulary listings, new product market priming)

• Demonstrate high level of sales expertise and relationship management (through product & TA knowledge; selling skills, product presentation skills & managing customers)

• Be accountable for sales, activities and compliance within the assigned territory

Territory & Account Management (50%)

• Proactively plan and optimize overall sales results performance through effective territory management

• Demonstrate ability to resolve problems in timely manner, escalate issues early

• Effective planning & execution of marketing/promotional activities according to plan (eg Focus Group Meeting, Lunch & Learn, Scientific leader engagement program & digital programs execution)

• Ensure timely submission and approval of documentations & reports for activities

• Build and execute account plans for key accounts, through in-depth understanding of customers (profile/behavior/influence network/needs etc.)

Education Level
 

• Degree in Pharmacy/ Biomedical Science/ Microbiology/Science
 

Experience
 

• Minimum 3-5 years pharmaceutical sales experience in Pharmaceutical industry- Multisector

• Experience in Vaccines is an added advantage

• Strong presentation skills, positive attitude and strong sales achievement

• Strong customer focus and proven relationship building skills

• Good track record in sales, with a history of achieving results

• No experience but with a good business acumen can be considered
 

Leadership competencies
 

• Focus on customer & patients

• Drive results, rapid & disciplined decision making

• Demonstrates Ethics and Integrity

• Displays courage & candor

• Fosters collaboration
 

Functional Competencies
 

• Self-driven and proactive to manage the dynamics of the cross functional team, including planning & problem solving

• Uses relationship building skills (e.g. opening, need-based selling, intimate customer understanding) to effectively influence the target audiences

• Develops clear call objectives based to obtain the desired behavioral outcome

• Identifies drivers and barriers (opportunities and objections / obstacles) and applies objection handling techniques to lead the discussion process to a positive outcome

• Identifies buying signals and makes a direct and compelling request / recommendation based on the desired behavioral outcome (close the sale)

• Presents self professionally and delivers messages confidently

• Effectively executes promotional programs and brand / franchise messages to the targeted segment

• Utilizes effective time management (e.g. route planning) to maximize reach and access to customers

• Routinely seeks customer feedback and provides timely and useful communication to internal and external customers

• Captures and utilizes ongoing customer information and competitor intelligence using available technology

• Tracks, verifies and optimizes reach, frequency and tactical promotion objectives for identified customer groups over the short and long term

• Routinely follows up and finds solutions to address objections / issues

• Develops an integrated sales/account plan based on marketing strategy, competitor assessment, customer understanding, business opportunity and key tracking metrics

• Generates target list from agreed customer segments with prioritization based on individual potential and influence

• Applies internal data and competitor/ market information (e.g. IMS data) into plan development

• Refines plan when appropriate (e.g. selling activities) based on customer feedback and optimal return

• Achieves synergy with the planning of other functional groups (e.g. medical, public affairs) in interacting with customers

• Utilizes available technologies in planning activities

• Allocates agreed resources to achieve business objective and desired ROI

Our Human Health Division maintains a “patient first, profits later” ideology. The organization is comprised of sales, marketing, market access, digital analytics and commercial professionals who are passionate about their role in bringing our medicines to our customers worldwide.

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Current Employees apply HERE

Current Contingent Workers apply HERE

Secondary Language(s) Job Description:

language: English, Bahasa Melayu and Chinese

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Shift:

Valid Driving License:

Hazardous Material(s):

Job Description

Role Responsibilities

a. Promote positive safety culture within the organisation.

b. Ensure transparency and promote good governance.

c. Develop talents and strengthen staff’s capability; ensure all staff receive appropriate training.

Functional Duties:

1. Assist Head of Safety in developing and maintaining contacts with authorities, organisations (e.g., CAAM, EASA, and NAA) necessary to ensure the Company’s operations are in compliance with legislative requirements and established principles and standards governing safety and the provisions of the AMO certificate.

2. Regularly review safety objectives and targets with the ADE Part 145 Department for suitability and ensure it is communicated throughout the department.

3. Oversight on maintenance activities is conducted in accordance with applicable regulations and safety standards of the organisation.

4. Oversight on ADE Part 145 Department where applicable on emergency response.

5. Oversight of the ADE Part 145 Department in documenting all safety related policies, planning processes, procedures, programs and records in relevant manuals.

6. Oversight and manage of the ADE Part 145 Department in identifying, reporting, recording, and investigating hazards from all sources.

7. Identify root cause(s) and carry out safety investigation in accordance with its process and procedures.

8. Oversight on ADE Part 145 Department in all risk assessments and formulating mitigation actions for hazards, risk and root causes identified.

9. Investigate ground operation accidents and / or incidents from the safety reporting system involving company properties or personnel, as and when required, with the aim of prevention and/or avoiding recurrence.

10.Perform periodic safety audits to ensure safety standards are being maintained and continually exercised.

11.Perform internal audits for the ADE Part 145 Department to assess the effectiveness of the SMS and identify areas for potential improvement.

12.Follow-up and ensure closing of all findings identified from internal audits

13.Coordinate, conduct and follow up joint regulatory CAAM surveillance inspections periodically, as required.

14.Oversight ADE Part 145 Department in developing Safety Performance Indicators and Targets.

15.Ensure necessary actions are taken by the ADE Part 145 Department to maintain the targets.

16.Oversight ADE Part 145 Department in the development of policies and procedures and provide recommendations for improvement affecting ground operations safety.

17.Oversight ADE Part 145 Department on corrective action identified from investigations.

18.Oversight ADE Part 145 Department management of change process.

19.Oversight the continuous improvement of ADE Part 145 SMS.

20.Oversight SMS training and education for all management and nonmanagement personnel.

21.Conduct SMS Training.

22.Participate in safety related seminars / workshops / conferences when applicable.

23.Ensure safety related matters are communicated and coordinated with the appropriate operational managers.

24.Ensure ADE Part 145 Department disseminate the safety information to management and non-management operational personnel.

Role and Duties:

a. Lead SOPs development and amendment to ensure all SOPs align with organisation objectives and regulatory requirements.

b. Track operating progress and result against annual plan and KPIs/SPIs to ensure targets are met; develop action plans as needed.

c. Lead the identification of innovation and continuous improvement initiative.

Additional or Other Duties:

Assist Head of Safety and perform the day-to-day function of Nominated Deputy without performing change of policy (applies to the QAI assigned as Lead QAI).

Vertical Market Sales Specialist

Description -

What a Vertical Market Specialist does at HP:

• Demonstrates a deep understanding of the organization’s products and services while explaining product features and benefits to potential customers.
• Offers technical expertise and support to the account managers in identifying potential clients, nurturing leads, and driving revenue growth.
• Conducts thorough needs assessments with potential clients to understand their specific requirements and challenges and offer tailored solutions.
• Contributes to proposal development, negotiations, and deal closings by providing technical expertise, pricing information, and other critical inputs to secure business deals.
• Manages sales pipelines by tracking leads, opportunities, and sales prospects through various stages of the sales process and identifies improvement areas.
• Maintains strong relationships with existing clients providing ongoing support, addressing client concerns, and actively seeking opportunities for upselling or cross-selling.
• Interfaces with both internal teams and external industry experts to anticipate customer needs and facilitate the development of tailored solutions.
• Contributes to sales forecasting efforts by providing insights and data on potential sales opportunities, expected timelines, and revenue projections.
• Attends industry events and seminars to stay updated on new techniques and technologies and continuously adapt in a rapidly changing business environment to enhance their sales efforts.
• Guides junior team members to help them enhance their sales and consulting skills and support their professional growth.

 Individuals who do well in this role at HP, usually possess:

• Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 4-7 years of work experience, preferably in technical selling, consultative selling, account management, or a related field or an advanced degree with 3-5 years of work experience.
• Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.
• Responds to moderately complex issues within established guidelines.

Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.

 

HP is a Human Capital Partner – we commit to human capital development and adopting progressive workplace practices in Singapore.

 

#Li-Post

Job -

Sales

Schedule -

Full time

Shift -

No shift premium (Indonesia)

Travel -

25%

Relocation -

No

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement

The key responsibilities for the role entail

• Identify customer needs and convert them to opportunities for each customer group
• Develop programs with a systematic approach that will include appropriate product selections, cost in use calculations, investment needs and benefits delivered to the customer
• Conduct trials and gain approvals
• Lead in execution of  key value propositions, offerings and innovations
• Replicate successes across customers and sectors, develop programs
• Train & support the local sales team members
• Monitor and improve upon service delivery models
• Work with country business teams to deliver the water treatment growth plan

The role will require extensive travel like 10-12 days a month or as per business needs

External interface

• Senior leaders, mid-level managers and operating teams in customer organizations – Utility, Environment, Technical, Supply Chain, Manufacturing, Operations, Maintenance, Quality and Food Safety etc
• OEM and service providers in water and waste water treatment

Internal interface

• Cluster/Country business leaders
• Country sales and technical teams
• Sector leaders, District Managers
• Country marketing and supply chain teams
• Global technical support teams
• Global water treatment community within Diversey/Solenis

Industry background of the incumbent

It is important that the incumbent comes from a water treatment background preferably from a chemical treatment portfolio working with industrial customers and with experience in utility treatment and waste water management.

Exposure to the food & beverage manufacturing industry can be desirable but not mandatory

Education & skill background

• Should have a technical background
• Undergraduate degree or post graduate degree in engineering; chemistry; science
• This position needs to have a good understanding of technical issues and a technical problem solving attitude
• Good command over English language is mandatory

The incumbent shall be focused on providing technical support to grow the water treatment business within F&B customers in a designated country/cluster within APAC. He/she shall be required to identify the key gaps and improvement opportunities for customers to develop Diversey’s water treatment portfolio with a systematic approach that will include appropriate product selections, cost in use calculations and benefits delivered to the customer. In addition, the incumbent will be responsible for defining standards / protocols for trials, customer audits for relevant applications, lead key trials and gain approvals. As a water treatment expert, the incumbent is also expected to train and/or double work with the sales team on water & wastewater treatment programs.

Supplies Sales Specialist

Description -

What a Supplies Sales Specialist does at HP:

• Coordinates/Owns account plans for commercial accounts in the account planning process.
• Focuses on deals/opportunities and value and/or volume portfolio management, and selling a range of HP products and solutions.
• Uses specialty to leverage existing opportunities in account.
• Establishes a professional working relationship (up to the executive level) with clients, focusing mainly on specialist buyers, e.g. IT.
• Analyzes win/loss rates and drive recommendation to improve ratios
• Works with and leverages external partners to deliver solution sale.
• Refers HP volume products and certain value products to other specialists or partners as needed.
• Utilizes the support of pre- sales and specialists, and depending on account coverage with inside sales to lead deal pursuit.
• Responsible for achieving/managing quota based on regional guidelines
• Enters and is accountable for all opportunities in pipeline tools and processes. Recommends and Implements Pipeline management practices.
• Ability to implement margin recovery activities/strategies in full ownership of the account or in partial ownership depending on account coverage.
• Acts as a first interface for owned accounts in collaboration with members of global business teams.
• May Train/Coach and lead Inside account reps/Inside Sales.
• Contributes to or designs sales policy and strategy for assigned business segment.

Individuals who do well in this role at HP, usually possess:

• University or Bachelor's degree preferred.
• Detailed knowledge of key customer types or customers on given products.
• Typically 3-5 years of experience as referenced above and account management experience required
• Experience in product specialty (computers, printers, servers, storage)
• Inside Account experience of large commercial of large complexity.
• Solid IT acumen and how to align with specific HP services or product lines.
• Partner organization intelligence aligned with partner management skills.
• Assess solution feasibility from a technical and business perspective to determine qualify- in/quality-out status.
• Conceptualizes and articulates well-targeted solutions in area of specialty - from proposal to contract sign off.
• Negotiation skills and ability to frame the value proposition for the customer.
• Ability to utilize resources effectively in or order to pursue revenue generating opportunities in the account.
• Ability to understand the customer's business issues and translate to HP solutions.
• Enough knowledge about product, services and client's core business, to be able to sell transactionally, as well as generate leads.
• Ability to prioritize and drive strategic sales activity on multi-product basis or solution basis.
• Competitive selling skills.

Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.

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Job -

Sales

Schedule -

Full time

Shift -

No shift premium (Indonesia)

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement