Total 4 quality assurance specialist job vacancies in Others category in Kedah - Bukit Bintang, Kuala Lumpur

Job Purpose

This position is responsible for providing the safety and supervision of the residents throughout their sleep hours.

Responsibilities

• To be attentive and look into the wellbeing of residents by being available and to be accountable for the residents’ whereabouts when on duty.

• To provide close supervision and maintain discipline of the residents.

• To engage and develop positive relationships with residents.

• To support in developing positive characteristics and personalities of residents.

• To provide emotional support to residents should the need arise.

• To promote a safe and positive living environment/culture in residents through the day to day interactions.

• To manage residents’ behaviour and infringements in a positive and nurturing manner.

• To be responsible for the upkeep of the program facility such as ensuring facilities are locked, lights are off etc.

• To complete assigned documentation and tracking of attendance.

• To compile a list of appointments for the following day and inform the morning Duty Officer.

• To conduct frequent hourly (minimum) checks on the residents after lights off and take attendance.

• To ensure that residents are dressed appropriately for school (Uniform, Socks, Shoes, Haircut)

• To wake up residents in the morning daily.

• To conduct supervision of morning routines for the school day.

• To monitor unwell residents’ condition.

• To dispense medication to residents in the morning and ensure that proper documentation of medication is kept.

• To carry out any administrative work timely and accurately.

• To ensure that the Operations Centre is operational and ready for the next Duty Officer e.g. charging of Duty Officer’s handphone, general housekeeping etc.

• To brief the next Duty Officer during the process of handling over duty.

• To respond to any emergency in the middle of the night and update relevant stakeholders.

• To participate actively and take ownership of primary/secondary portfolios assigned by Head, Residential Services.

• To work in close collaboration with the other staff of the Home and of the other components of Boys’ Town in matters pertaining to the welfare of the residents.

• To support in implementing the relevant model of care/ services in accordance to the needs and profile of the residents

Requirements

• GCE O Levels / NITEC/ Diploma in Counselling, Psychology.

• Able to work on weekends and public holidays, between the hours of 11pm to 7am primarily.

• Able to work independently and in a team, possess good interpersonal and communication skills.

• Possess situational awareness at all times when working with youths.

Job Purpose

To provide close supervision and accountability of residents, ensuring the residents’ well-being is taken care of during the day-to-day interactions.

Job Responsibilities

• To be attentive and look into the well-being of residents by being available and to be accountable for the residents’ whereabouts when on duty.
• To provide close supervision and maintain the discipline of the residents in accordance with the daily programme.
• To motivate and actively engage residents to participate in the BT/daily programme.
• To monitor the sick residents’ condition on a regular basis.
• To carry out any administrative work (timely and accurate events as in Duty Officer’s reports).
• To ensure that the Operations Centre is operational and ready for the next Duty Officer.
• To maintain the discipline of the boys in consultation with the Executive Director, the Head of Residential Services, and other members of senior management.
• Participate actively and take ownership of primary/secondary portfolios assigned by the Head of Residential Services.
• To support in implementing the relevant model of care/ services in accordance to the needs and profile of the residents.
• Any other duties as assigned.

Job Requirements

• O level/ Nitec/ Diploma
• Able to work on rotating shifts including weekends and public holidays.
• Able to work independently and in a team, possess good interpersonal, communication and written skills.
• Demonstrate emotional maturity and genuine passion for working with young people.
• To display proactiveness in group discussions in enhancing the services provided to the residents.

Job Purpose

To provide close supervision and accountability of residents, ensuring the residents’ well-being is taken care of during the day-to-day interactions.

Job Responsibilities

• To be attentive and look into the well-being of residents by being available and to be accountable for the residents’ whereabouts when on duty.
• To provide close supervision and maintain the discipline of the residents in accordance with the daily programme.
• To motivate and actively engage residents to participate in the BT/daily programme.
• To monitor the sick residents’ condition on a regular basis.
• To carry out any administrative work (timely and accurate events as in Duty Officer’s reports).
• To ensure that the Operations Centre is operational and ready for the next Duty Officer.
• To maintain the discipline of the boys in consultation with the Executive Director, the Head of Residential Services, and other members of senior management.
• Participate actively and take ownership of primary/secondary portfolios assigned by the Head of Residential Services.
• To support in implementing the relevant model of care/ services in accordance to the needs and profile of the residents.
• Any other duties as assigned.

Job Requirements

• O level/ Nitec/ Diploma
• Able to work on rotating shifts including weekends and public holidays.
• Able to work independently and in a team, possess good interpersonal, communication and written skills.
• Demonstrate emotional maturity and genuine passion for working with young people.
• To display proactiveness in group discussions in enhancing the services provided to the residents.

Purpose

1) To ensure and carry out Residential Services (RS) daily programmes/operations in Boys’ Town smoothly.

2) To guide, coach and lead the Youth Specialists in performing their functions.

3) To promote a child-safe environment and enhance the youth’s general well-being.

Responsibilities

· To conduct on-the-job training (OJT) for new Youth Specialists.

· To perform the daily supervision of youth and lead the Youth Specialists in performing their tasks.

· To be attentive and look into the well-being of residents by being available and to be accountable for the residents’ whereabouts when on duty.

· To provide close supervision and maintain discipline of the residents in accordance with the daily programme.

· To coach the Youth Specialists in motivating and actively engaging the residents to participate in the BT/daily programme.

· To carry out any administrative work and portfolios assigned by the Residential Unit Managers.

· To conduct briefings with the next Duty Officer during the process of handling over duties.

· To coach and support the Youth Specialists in maintaining the good discipline of the boys in consultation with Residential Unit Managers and the Head of Residential Services.

· To support the Residential Unit Managers in implementing the relevant model of care/ services in accordance with the needs and profile of the residents.

· To assist the Residential Unit Managers in ensuring total compliance with SOPs, policies and regulatory requirements of Boys’ Town by keeping proper documentation as required.

· To ensure that all documents (SOPs, Portfolio, Fire-drill Report, BOV Report) are ready for checking by the management.

· To facilitate the induction process for all new staff who come on board.

· To be well-versed in incident management and to ensure that the daily programme returns to normal thereafter.

· To coach and guide the Youth Specialists in the planning of BT programmes.

· To assist in providing orientation, mentorship, coaching and supervision for new and current Youth Workers on their respective portfolios.

· To assist Residential Unit Managers and/ or the Head of Residential Services in the investigation of offences.

· To contribute to SOP-making within the home by providing feedback to management.

Requirements

• Minimum educational qualification of a Diploma, preferably in a related field e.g. Psychology, Counselling, Youth Work etc.

• Minimum of 2 years relevant working experience in a residential setting preferred.

• Basic counselling, mentoring and role modelling skills and understanding of human behaviour.