Total 4 pr agent job vacancies in Others category in kuala lumpur

Your mission: 

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking. Your mission is to ensure that the money we are moving for customers are legitimate transactions, and minimise fraud passing through our platform. 

Here’s how you’ll be contributing to Fraud Prevention:

• Review transactions flagged as suspicious and take appropriate action(s)
• Perform due diligence checks on customers whose transactions are being reviewed
• Provide assistance to other Wise teams
• Communicate with other financial institutions and law enforcement
• Work with the relevant parties to improve fraud detection rules and processes 
   

We’re looking for a Due Diligence Agent to join our team in Kuala Lumpur. This role is a unique opportunity to have an impact on Wise’s mission, grow as a specialist and help save millions more people money. This is an entry level role, so we don't expect you to have any previous experience in Due Diligence/Banking/Finance. Full training will be given to enable you to be successful in the role. If you are interested in starting your career in compliance, then this job role is perfect for you. You can read more about working as a Due Diligence Agent from our blog post here.

Your mission: 

The Due Diligence Agent is responsible for performing timely customer due diligence to complete the KYC process. You will be engaged in research and analysis and will use information supplied by external businesses and consumer customers, information already within the organisation, external vendor tools and their overall experience to effect due diligence controls on customers and counterparts of various characteristics.

The role as a Due Diligence Agent gives you the opportunity to:

• Perform Due Diligence on existing, new and/or potential customers based on risk mitigation controls and certain trigger events;

• Exercise discretion in setting priorities, identifying customer records that require further review and taking action to obtain and follow-up on the information and/or documentation requested;

• Ensure that information and documentation provided by customers, from external data sources and from your own reviews (e.g. websites and company registries) meet our requirements for verification;

• Perform searches utilising Internet sources and/or third-party vendors to obtain information on prospects and new/existing customers;

• Communicate with customers when required to handle escalated or complicated cases with strong customer empathy as well as clear communication of decisions and policies;

• Provide guidance and responses to daily inquiries from peers, front-line and management regarding due diligence matters and case analysis, when appropriate;

• Maintain basic understanding of AML/CFT Regulations and how these impact the business, as well as Wise products and Services;

• When warranted, be capable of drafting SAR narratives to report activity deemed unusual;

• Assess Risk level of referred profiles that may or may not meet the Risk criteria expected from escalations;

• Have a deep understanding of different business models, customer types, country risks and regulatory requirements across multiple geographies;

• Support Wise in internal and external audits and regulatory due diligence process related queries reviews;

• Escalate any suspicions and/or concerns to the AML and Fraud teams for review

If this sounds like a great new challenge for you, please apply by submitting your CV and cover letter in English (answering the questions below). Please also limit your response to be within 1 page only. 

In your Cover Letter please answer the following questions: 

• Why would you like to join Due Diligence? What interested you about the Due Diligence Agent role?

• Why do you think compliance and due diligence teams are specifically important for Wise?

• How would you categorise a customer as high risk?

• What sort of documents are we asking our customers of Wise to provide?

Please note that applications without a cover letter will not be considered.

Our Card Dispute and Chargeback team is one of the frontiers of the exciting Wise world, helping our customers recover the cost of their problematic transactions, making sure we stay compliant with the card scheme and the relevant regulations, and pushing our partners to excel with us.

Our aim is to constantly improve our disputes and chargeback operations, supporting Wise mission while offering the best possible experience to our customers. We also work in close collaboration with our Card Fraud Team and our Dispute and Chargeback Team from the merchant side of Wise, helping each other to navigate at best in the domain, and keeping our customers constantly in mind. 

Our Card Dispute and Chargeback team is spread across our Tampa, Austin, Budapest and Tallinn offices, and we are now looking for agents to join our new team, based in Kuala Lumpur to bring their impact to our mission.

What you’ll get to do:

• Deep dive into customers' disputes and take appropriate actions. 
• Process card chargebacks and provide required information to our partners and the card scheme. 
• Learn and understand the relevant regulations and guidelines. 
• Provide world class support to our customers via email and phone, if needed, in order to solve a dispute. 
• Work with our dedicated developers to identify and support improvements.
• Report when appropriate to partners, card schemes and authorities. 

What we’re looking for:

• You are a Malaysian Citizen. Please note that we can’t move forward with applicants that are currently on a Malaysian Permanent Residency, or under any work-related visas.
• Previous experience with disputes or compliance.
• Some experience being part of a driven high performing team.
• Punctuality, independence and proactivity.
• Strong attention to detail.
• Tolerance for routine but also an ability to keep up with the fast changes in the card payments industry.
• Some experience handling independent parts or entire projects.
• Fluency in English (written and verbal) is a must.

It would be nice if you have:

• Experience working within a cross-office team. 
• Experience within card issuing, acquiring institutions or merchants
• Some experience working with regulatory or product compliance.
• Proficiency in additional language skills

What do we offer: 

• Starting salary: MYR 72,000
• Numerous great benefits in our Kuala Lumpur office

Key benefits:

• Flexible working - While you are expected to work from the office for 3 days a week, we get that flexibility is essential and you’re trusted to do the right thing and be responsible
• Paid annual holiday, sick days, parental leave and other leave opportunities
• 6 weeks of paid sabbatical after 4 years at Wise on top of annual leave

If you're interested in the position, We look forward to receiving your application, alongside your CV/Resume and Cover Letter. In your cover letter, elaborate on the following points:

1. What is your experience working on Card Disputes and Chargebacks? Provide an example of how you handled Card Dispute or Chargeback situations.
2. Why are you motivated to apply for this position?
3. As a customer, did you have personal experience with having to dispute a card transaction or request for chargebacks? What were your thoughts on the process? If none, share your thoughts of the ideal process in resolving your card dispute/ request for chargeback.

We’re looking for a Due Diligence Agent to join our team in Singapore. This role is a unique opportunity to have an impact on Wise’s mission, grow as a specialist and help save millions more people money. This is an entry level role, so we don't expect you to have any previous experience in Due Diligence/Banking/Finance. Full training will be given to enable you to be successful in the role. If you are interested in starting your career in compliance, then this job role is perfect for you. You can read more about working as a Due Diligence Agent from our blog post here.

Your mission: 

The Due Diligence Agent is responsible for performing timely customer due diligence to complete the KYC process. You will be engaged in research and analysis and will use information supplied by external businesses and consumer customers, information already within the organisation, external vendor tools and their overall experience to effect due diligence controls on customers and counterparts of various characteristics.

The role as a Due Diligence Agent gives you the opportunity to:

• Perform Due Diligence on existing, new and/or potential customers based on risk mitigation controls and certain trigger events;
• Exercise discretion in setting priorities, identifying customer records that require further review and taking action to obtain and follow-up on the information and/or documentation requested;
• Ensure that information and documentation provided by customers, from external data sources and from your own reviews (e.g. websites and company registries) meet our requirements for verification;
• Perform searches utilising Internet sources and/or third-party vendors to obtain information on prospects and new/existing customers;
• Communicate with customers when required to handle escalated or complicated cases with strong customer empathy as well as clear communication of decisions and policies;
• Provide guidance and responses to daily inquiries from peers, front-line and management regarding due diligence matters and case analysis, when appropriate;
• Maintain basic understanding of AML/CFT Regulations and how these impact the business, as well as Wise products and Services;
• When warranted, be capable of drafting SAR narratives to report activity deemed unusual;
• Assess Risk level of referred profiles that may or may not meet the Risk criteria expected from escalations;
• Have a deep understanding of different business models, customer types, country risks and regulatory requirements across multiple geographies;
• Support Wise in internal and external audits and regulatory due diligence process related queries reviews;
• Escalate any suspicions and/or concerns to the AML and Fraud teams for review