Card Disputes Agent job vacancy, jawatan kosong in Kuala Lumpur at Wise - 20 April 2024 |

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Jobs in Malaysia   »   Jobs in Kuala Lumpur   »   Card Disputes Agent

Card Disputes Agent

Kuala Lumpur, MY
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Our Card Dispute and Chargeback team is one of the frontiers of the exciting Wise world, helping our customers recover the cost of their problematic transactions, making sure we stay compliant with the card scheme and the relevant regulations, and pushing our partners to excel with us.

Our aim is to constantly improve our disputes and chargeback operations, supporting Wise mission while offering the best possible experience to our customers. We also work in close collaboration with our Card Fraud Team and our Dispute and Chargeback Team from the merchant side of Wise, helping each other to navigate at best in the domain, and keeping our customers constantly in mind. 

Our Card Dispute and Chargeback team is spread across our Tampa, Austin, Budapest and Tallinn offices, and we are now looking for agents to join our new team, based in Kuala Lumpur to bring their impact to our mission.

What you’ll get to do:

  • Deep dive into customers' disputes and take appropriate actions. 
  • Process card chargebacks and provide required information to our partners and the card scheme. 
  • Learn and understand the relevant regulations and guidelines. 
  • Provide world class support to our customers via email and phone, if needed, in order to solve a dispute. 
  • Work with our dedicated developers to identify and support improvements.
  • Report when appropriate to partners, card schemes and authorities. 

What we’re looking for:

  • You are a Malaysian Citizen. Please note that we can’t move forward with applicants that are currently on a Malaysian Permanent Residency, or under any work-related visas.
  • Previous experience with disputes or compliance.
  • Some experience being part of a driven high performing team.
  • Punctuality, independence and proactivity.
  • Strong attention to detail.
  • Tolerance for routine but also an ability to keep up with the fast changes in the card payments industry.
  • Some experience handling independent parts or entire projects.
  • Fluency in English (written and verbal) is a must.

It would be nice if you have:

  • Experience working within a cross-office team. 
  • Experience within card issuing, acquiring institutions or merchants
  • Some experience working with regulatory or product compliance.
  • Proficiency in additional language skills


What do we offer: 

  • Starting salary: MYR 72,000
  • Numerous great benefits in our Kuala Lumpur office

Key benefits:

  • Flexible working - While you are expected to work from the office for 3 days a week, we get that flexibility is essential and you’re trusted to do the right thing and be responsible
  • Paid annual holiday, sick days, parental leave and other leave opportunities
  • 6 weeks of paid sabbatical after 4 years at Wise on top of annual leave


If you're interested in the position, We look forward to receiving your application, alongside your CV/Resume and Cover Letter. In your cover letter, elaborate on the following points:

  1. What is your experience working on Card Disputes and Chargebacks? Provide an example of how you handled Card Dispute or Chargeback situations.
  2. Why are you motivated to apply for this position?
  3. As a customer, did you have personal experience with having to dispute a card transaction or request for chargebacks? What were your thoughts on the process? If none, share your thoughts of the ideal process in resolving your card dispute/ request for chargeback.

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