Total 10 Manager operations advisor job vacancies in Kuala Lumpur

Location: Remote (Malaysia, KL/Selangor preferred in case there's any management offsite)

Role:
The Sales Operations Manager will oversee and enhance the sales operation infrastructure. This strategic role involves optimizing sales processes, managing sales data, and aligning the sales team with our business objectives to drive success and revenue growth.

Responsibilities:

• Develop and implement efficient sales processes and strategies.
• Manage sales analytics to ensure accurate forecasting, pipeline management, sales strategy execution, and reporting.
• Coordinate with the sales team to align sales strategies and operations with business goals.
• Develop and deploy creative solutions in tracking the sales team's activities.
• Provide detailed sales reports and insights to senior management, highlighting trends, growth opportunities, and challenges.
• Train and support sales representatives and staff to enhance their product knowledge and sales skills.
• Collaborate with other departments to ensure a cohesive approach to market expansion and client satisfaction.
• Ensure that leads followed up has a proper resolution within 30 days of appointment.
• Ensure that all calls have a resolution, maintaining high standards of customer service and operational efficiency.
• Accurately manage transaction logs for finance to bill clients and for closers to receive their commissions accurately.
• Manage the productivity of full-time closers, ensuring they remain productive during non-event periods.
• Identify additional opportunities for revenue generation.
• Develop strategies to minimize the gap between payments receivable.
• Analyze the training needs of the sales team, identifying strengths and weaknesses to tailor training accordingly.
• Set team goals and targets for each account to drive performance and accountability.
• Develop detailed onboarding programs for new sales staff to ensure a smooth transition and rapid time to productivity.
• Manage account managers to ensure that client relationships are maintained excellently and that events/campaigns are well prepared in advance according to established protocols.

Results:

• Enhanced operational efficiency and reduced sales cycle times.
• Accurate sales forecasting and effective management of sales pipelines.
• Improved sales team productivity and achievement of sales targets.
• Increased client satisfaction and retention rates.
• Efficient management of transaction records to support accurate billing and timely commission payments.
• Effective training and onboarding that enhances team capabilities and addresses performance gaps.
• Well-managed client relationships and successfully executed events and campaigns.

Requirements

• Proven experience in sales operations, preferably in a sales outsourcing or agency environment.
• Strong understanding of sales process management, creative problem-solving, and data analysis.
• Excellent communication and leadership skills.
• Ability to work strategically and collaboratively across departments.
• High attention to detail and a focus on data-driven decision-making.

Perks & Benefits

• Employee equity
• Commission and bonus
• Flexible working hours
• Medical insurance
• Personal leave
• Sabbatical leave
• Open culture
• Personal development opportunities

地點：遠端（最好是馬來西亞、吉隆坡/雪蘭莪，以防管理人員不在現場）

角色：
銷售營運經理將監督和加強銷售營運基礎設施。這個策略角色包括優化銷售流程、管理銷售數據以及使銷售團隊與我們的業務目標保持一致，以推動成功和收入成長。

職責：

• 制定並實施高效率的銷售流程和策略。
• 管理銷售分析以確保準確的預測、通路管理、銷售策略執行和報告。
• 與銷售團隊協調，使銷售策略和營運與業務目標保持一致。
• 開發和部署創造性的解決方案來追蹤銷售團隊的活動。
• 向高階管理層提供詳細的銷售報告和見解，突顯趨勢、成長機會和挑戰。
• 培訓和支援銷售代表和員工，以提高他們的產品知識和銷售技能。
• 與其他部門合作，確保採用一致的方法來擴展市場並提高客戶滿意度。
• 確保後續線索在預約後 30 天內得到適當的解決。
• 確保所有呼叫都能解決，維持高標準的客戶服務和營運效率。
• 準確管理財務交易日誌，以便向客戶開立帳單，並讓結算者準確收到佣金。
• 管理全職終結員的生產力，確保他們在非活動期間保持生產力。
• 確定額外的創收機會。
• 制定策略以盡量減少應收付款之間的差距。
• 分析銷售團隊的培訓需求，確定優勢和劣勢，從而相應地客製化培訓。
• 為每位客戶設定團隊目標，以提高績效和問責制。
• 為新銷售人員制定詳細的入職計劃，以確保平穩過渡並快速提高生產力。
• 管理客戶經理，確保客戶關係得到良好維護，並根據既定協議提前做好活動/行銷活動的準備。

結果：

• 提高營運效率並縮短銷售週期。
• 準確的銷售預測和有效的銷售通路管理。
• 提高銷售團隊的生產力和銷售目標的實現。
• 提高客戶滿意度和保留率。
• 高效率管理交易記錄，支援準確計費和及時佣金支付。
• 有效的培訓和入職培訓可以增強團隊能力並解決績效差距。
• 管理良好的客戶關係並成功執行活動和活動。

要求

• 擁有豐富的銷售營運經驗，最好是在銷售外包或代理環境中。
• 對銷售流程管理、創意問題解決和數據分析有深入的了解。
• 優秀的溝通和領導能力。
• 能夠跨部門進行策略性的協作。
• 高度關注細節並注重數據驅動的決策。

津貼和福利

• 員工股權
• 佣金和獎金
• 彈性的工作時間
• 醫療保險
• 事假
• 休假
• 開放文化
• 個人發展機會

We are seeking a process driven team member who will be setting the foundation of PRISM+ Aircon Malaysia Operations (including installation & service) infrastructure. Being a high growth electronics company, we are looking for a candidate who will be a strong self-starter and an inspiring leader to build a dynamic team to scale with our high growth.

This experienced and entrepreneur individual will help us drive up aircon operations and service excellency by going far and beyond, delivering the best possible value and service to our customers. The candidate will be considered a key member of PRISM+ Malaysia team and will report directly to Country Director of Malaysia.

Responsibilities of an Aircon Operations & Technical Manager but are not limited to:

• Formulate Operation, Inventory & Installation/Services process, suitable management reporting metrics and performance management (KPIs). KPI owner and responsible for executing agreed KPIs.
• Manage day to day operation of 3PL management, Inventory accuracy and scaling PRISM+ Express own installation/service team.
• Ensure 3PL warehouse execution of all Lazada/Shopee/Website sales as per SLA.
• Monitor and maintain quality control of all aircon installation and service work.
• PRISM+ Express installation/service team budget owner, responsible for growing the fleet.
• Oversee and ensure day-to-day operations of the aircon department.
• Develop and implement standard operating procedures for installation and service of aircon units.
• Provide operational support and help to execute the organization to bring about optimal service for the benefits of customers/stakeholders.
• Train team to rectify service lapses and develop alternative plans.
• Proven ability to communicate effectively to drive positive outcomes with key stakeholders.

• Bachelor's Degree in Business, Engineering, or any relevant course of studies.
• At least 7 years' experience in Aircon Operations/Technical role, having led the function for a minimum of 3 years.
• You should have successfully scaled and led a high functioning aircon operations/technical team for a dynamic start-up.
• A Hustler with a positive attitude to change and meaningful growth.
• Strong understanding of business needs with a customer-first mindset.
• Solid overview on specifics and capabilities in Operation & Logistics.

We are seeking a highly motivated and analytical individual to join our Global Payments Services team as a Manager, Middle Office Operations, Global Payment Services (Internal Job Title: Junior Associate Director). You will play a vital part in ensuring the smooth and efficient operation of our Global Payments function, whilst having a lasting impact by playing a key role in several strategic global initiatives.

Key responsibilities:

Payment Processing

• Responsible for the accurate input, approval and processing of payments in accordance with established procedures
• Investigate and resolve payment discrepancies and errors promptly and accurately.
• Liaise with clients, investment managers, vendors and other stakeholders to ensure timely and accurate processing of client payments..
• Work with internal teams, such as Treasury, Banking Operations and Client Operations to ensure that all deliverables are met.
• Ensure adherence to internal control policies and procedures.
• Analyse payment and query data to identify trends and opportunities for improvement.

Leadership

• Act as escalation point for team.
• Deputize for Manager when required, ensuring that work is fairly allocated across the team.
• Ensure critical issues are escalated in a timely manner to senior stakeholders.
• Represent local team on global projects, and lead workstreams of projects.

Continuous Improvement

• Identify opportunities to improve the efficiency, accuracy and security of payment processes.
• Develop and implement process improvements.
• Ensure that procedures are up to date, and in line with firm standards.
• Stay informed of industry best practices and regulatory updates as they pertain to payments.
• Analyse opportunities for improvement within the overall payment process

Ad hoc: 

• Actively participate in the development and implementation of new systems and processes related to payments.
• Collaborate with cross-functional teams to contribute to product development initiatives to optimize payment processing and client experience.
• Assist with other ad-hoc tasks (e.g. audit requests) as required.

 

We are seeking a skilled Finance Support Specialist to join our dynamic team and provide comprehensive support across various regional markets where our client operates. The successful candidate will navigate different time zones with ease and possess a deep understanding of finance processes across all markets. From cross-checking supplier invoices to tracking monthly spends, this role requires meticulous attention to detail and a proactive approach to ensure financial accuracy and compliance.

Key Responsibilities:

• Expertise in Finance Processes: Possess in-depth knowledge of finance processes and regulations in all markets to facilitate smooth operations and ensure adherence to financial best practices
• Collaborate with Regional Markets: Interface with regional markets where the client is present to provide finance support, ensuring alignment with corporate financial objectives and compliance standards
• Manage Different Time zones: Adaptability is key as you work seamlessly across different time zones, coordinating finance activities and responding promptly to inquiries and requests

Specific Tasks:

• Cross-Check Invoices: Verify supplier invoices, agency invoices, and media plans before invoicing clients, ensuring accuracy and compliance with contractual agreements
• Monthly Invoice Tracking: Maintain a comprehensive monthly invoice tracker, collaborating closely with stakeholders, and ensuring timely and accurate reporting of financial transactions
• Global Spends Tracker: Fulfil requests for the global monthly spends tracker, compiling and organizing financial data to support strategic decision-making and budget allocation

Aethir, a leading technology company specializing in distributed cloud infrastructure for gaming and AI industries, is currently seeking a talented and experienced Network Operations Centre (NOC) Operations Manager to join our team. As a NOC Operations Manager at Aethir, you will be responsible for overseeing the day-to-day operations of the Network Operations Centre, ensuring the smooth operation and maintenance of our network infrastructure.

Your primary responsibilities will include monitoring network performance, managing incidents, coordinating with internal teams and external vendors, and leading a team of network engineers and technicians. You will work closely with cross-functional teams to ensure the highest level of availability, reliability, and security for our clients' network infrastructure.

Responsibilities

• Responsible for building and managing the NOC team.
• Sets operational goals and ensures they are met.
• Ensures the NOC meets its performance targets and service level agreements.
• More involved in strategic planning and coordination of the NOC's activities.
• Collaborates with other departments to improve overall network operations.
• Handles team management, goal setting, and performance monitoring.

• Bachelor's degree or higher in computer science, engineering, or a related field.
• At least 5 years of experience in managing a Network Operations Centre or a similar role.
• Strong knowledge of networking protocols, technologies, and tools.
• Experience with network monitoring and management systems.
• Excellent problem-solving and troubleshooting skills.
• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure in a fast-paced environment.
• Relevant certifications, such as CCNA or CCNP, are a plus.

• Flexible work arrangements
• Generous paid time off
• Flexible working hours
• Training and development opportunities
• Amazing career opportunities in a growing global startup

We are now looking for a highly driven and motivated Industry Manager, Sales & Operations Planning, Advertising and Partnerships (APAC) to join our fast-growing team in Malaysia as a regional individual contributor. The successful candidate will be a key member of our Strategy and Operations vertical,  Advertising and Partnerships (APAC) team; you'll be the bridge between business and advertising technology making sure we are providing best-in-class services to maximize revenue growth.

Responsibilities:

Planning & Execution

• Responsible for the Sales Operations, applications and tools’ integration, framework, strategy and roadmap
• Accountable for the sales planning exercises, owning and driving milestones with the respective cross-functional and partnerships teams
• Design and set up sales metrics and sales models based on strategic objectives
• Set up Salesforce SOP by evaluating existing booking practices and methodologies and explore opportunities for improvements
• Partner with various internal teams, including Product/Ad Ops/Sales/Marketing/Data/Business Development teams, to identify new strategic collaboration to drive operational efficiency and improved productivity
• Work closely with Marketing team to explore methods to support lead generation process such as using CRM tools and Salesforce
• Oversee the sales funnel through salesforce; track, measure and report accurately. Optimise the sales process to drive efficiency for partnerships teams
• Drive adoption of sales processes, SOP, SLA, best practices, forecasting tools and dashboards within respective regions through training and roadshows
• Owner of sales data accuracy and integrity
• Participate and contribute to the Advertising & Partnerships team’s growth and research projects

Analysis

• Identifying customers and sales opportunities by analyzing sales data and consumer trends
• Track and report monthly sales revenue VS targets to provide data analysis on identifying business gaps and recommendation for improvement
• Take ownership of sales metrics such as inventory utilisation rate, forecast, sales pipeline, sales realisation and recurring rate and ROI
• Analyse, identify and build management dashboards to provide visibility on the health of the Advertising & Partnerships business and track other areas of growth opportunity

Responsibilities:

1. Responsible for product configuration and operational parameter settings of financial platforms (digital currency, stocks, foreign exchange, commodities);

2. Collect operational market department requirements, coordinate and manage platform product requirements, and manage and maintain product systems;

3. For online operation, constantly exploring the latest online gameplay based on industry conditions, actively exploring new marketing models, and taking responsibility for the final implementation effect.。

Online operation, constantly exploring the latest online gameplay based on industry conditions, actively exploring new marketing models, and taking responsibility for the final implementation effect.

4. Responsible for outputting various promotional materials, including but not limited to product introductions, product feature tutorials, customer cases, social media content push, etc;

5. Collaborate with channels and BD to do a good job in product introduction, improve product usage and conversion, promote customer success, and enhance customer satisfaction;

6. Effectively integrate various channels or ecological resources, enhance the conversion of various links, and obtain more customer leads.

7. Track the various business processes of the product and be responsible for liaising with various departments

岗位职责

1、负责金融平台(数字货币、股票、外汇、大宗商品)的产品配置及运营参数设置等工作；

2、收集运营市场部门需求、统筹管理平台产品需求及产品体系的管理与维护；

3、从线上运营侧，结合行业情况不断探索最新线上最新的玩法，积极探索全新的营销模式，且为最终落地效果负责。

4、负责各类宣传材料的内容输出，包括不限于产品介绍、产品功能教程、客户案例、社媒内容推送等；

5、 和渠道、BD打配合，做好产品导入工作，提升产品使用率及转化，促进客户成功，提升客户满意度；

6、 有效整合各渠道或生态资源，提升各环节转化，获取更多客户线索。

7、跟踪产品的各项业务流程，负责与各合作单位的联络工作

Requirements:
1. Bachelor's degree or above, with at least 3 years of experience in financial products, experience in operating digital currency exchange products, understanding of financial knowledge, and a deep understanding of products and models;

2. Sensitive to data, with strong logic, excellent business sense and product sharpness, with a certain level of business breaking ability, able to continuously learn and grow;

3. Having a high sense of responsibility, strong self drive, and ability to withstand pressure, good at cooperation, coordinating and scheduling resources to promote business development;

4. Work experience in well-known internet companies, internet finance industry, and banking companies is preferred, and experience in coordinating large-scale projects is preferred.

5. Those with good English reading and writing skills, a background in studying abroad, and English speaking skills will receive additional points (not required).

任职要求

1、本科以上学历，3年以上金融产品经验，有数字货币交易所产品运营经验，了解金融知识，对产品及模式有深度理解；

2、对数据敏感，逻辑性强，优秀的业务sense和产品锐度，有一定的业务破局能力，能持续学习和成长；

3、具备高度的责任心和较强的自我驱动力、抗压能力，善于合作，善于协调和调度资源推动业务发展；

4、有知名互联网、互联网金融、银行类公司相关工作经验者优先，有大型项目统筹经验者优先。

5、拥有良好的英语读写能力，有留学背景及英语口语能力者加分（非必须）。

Global Account Operations Manager

Description -

What a Global Account Operations Manager does at HP:

• Manages the operational business relationships with large accounts providing operational perspective and addressing concerns.
• Acts as a point of escalation and collaborates with other teams to drive the resolution of operational issues while advocating for customer/partner requirements.
• Conducts regular operational performance reviews with the customer/partner and drives improvement plans.
• Communicates operational process changes to customers/partners and internal teams while also driving the implementation phase.
• Identifies potential risks associated with key accounts and develops risk management strategies and contingency plans to ensure business continuity.
• Leads complex pricing negotiations and contract discussions with key customers ensuring that contract terms are mutually beneficial and aligned with strategic objectives.
• Stays current with industry trends and emerging technologies to provide strategic insights to the customers, identifying opportunities for innovation and growth.
• Mentors junior team members and ensures that all customer interactions and dealings align with ethical standards and regulatory compliance.
• Performs financial modeling and analysis to identify opportunities for cost savings, revenue growth, and improved profitability within key accounts.
• Delivers customized training and enablement programs for key customers to maximize the value they receive from the organization's products or services.

Individuals who do well in this role at HP, usually possess:

• Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 7-10 years of work experience, preferably in account management, business development, supply chain, customer service, or a related field.
• Certified Sales Operations Professional (CSOP)
• Effective Communication

Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.

 

HP is a Human Capital Partner – we commit to human capital development and adopting progressive workplace practices in Singapore.

 

#Li-Post

Job -

Sales Operations

Schedule -

Full time

Shift -

No Shift premium (Malaysia)

Travel -

Relocation -

No

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement

Aethir, a leading technology company specializing in distributed cloud infrastructure for gaming and AI industries, is currently seeking a talented and experienced Network Operations Centre (NOC) Manager to join our team. As a NOC Manager at Aethir, you will be responsible for overseeing the day-to-day operations of the Network Operations Centre, ensuring the smooth operation and maintenance of our network infrastructure.

Your primary responsibilities will include monitoring network performance, managing incidents, coordinating with internal teams and external vendors, and leading a team of network engineers and technicians. You will work closely with cross-functional teams to ensure the highest level of availability, reliability, and security for our clients' network infrastructure.

Responsibilities

• Responsible for the execution and monitoring of work during the project implementation phase, driving the resolution of customer and other key stakeholders' needs and issues, and ensuring ultimate delivery success and customer satisfaction;
• Identify delivery risks, effectively coordinate internal teams and external partners, continuously optimize delivery processes, improve issue handling mechanisms, and continuously reduce delivery risks and costs;
• Collect and provide feedback on customer needs and issues during product use, collaborate with internal product research and development teams to analyze and resolve issues;
• Write various documents during the project delivery implementation phase

• Bachelor's degree or above in computer, electronics, communications, automation, engineering management, or related fields
• Over 8 years of experience in the internet or software industry and corresponding IT technical capabilities, over 5 years of project management and delivery experience, familiar with project management knowledge, and ability to independently complete project management work
• Strong organizational, execution, and communication skills, able to effectively follow up and control project progress, quality, cost, risks, safety, and other key points
• Good team spirit and collaboration skills. Strong team management and resource coordination abilities, with strong execution and stress resistance
• Experience in integrated or software project delivery management and AI, GPU, and other project delivery experience is preferred
• Willingness to travel for medium to long-term based on project needs
• Proficiency in English

• Flexible work arrangements
• Generous paid time off
• Flexible working hours
• Training and development opportunities
• Amazing career opportunities in a growing global startup