Total 3,571 Full-time marketing executive job vacancies in Customer Service category in Malaysia

Core responsibilities

• Manage incoming calls and attend to enquiries or emails from clients
• Prepare quotations, sales orders, purchase orders & delivery orders
• Able to process all orders accurately and within expected timeline
• Provide administrative support (for example, check visuals and floor plan, prepare installation report etc) for the Sales Team
• Co-ordinate smooth workflow of orders and relevant logistics arrangement
• Any other ad-hoc duties and assignments as required as by the Sales Team

Job specifications

• Minimum GCE “N” / “O” Levels or equivalent
• 1 to 2 years’ administrative or operational experience preferred
• Possess effective organizational and follow-up skills with eye for details
• Able to interact professionally with both internal and external customers
• Proficient in MS Excel and Word

Industry: Freight Forwarding / Logistics

MNC Environment

Permanent role (AWS Guaranteed + Variable Bonus)

Responsibilities:

· Booking of flights with airlines

· Arrangement of shipments with customers and contractors

· Maintain good relationships with both internal and external stakeholders

· Handle all customers' enquiries timely and effectively

· Work closely with internal operations to meet customers’ requirements

· Ensure compliance with customers’ Standard Operating Procedures

· Ensure all data are updated correctly in system

· Interface with multiple parties including customer, warehouse, carriers, customs, etc on shipment requirements

· Track and monitor shipments status and inform customer accordingly

Requirements:

· At least 1 year of experience in Airfreight and familiar with import and export process

· Good understanding of Incoterms 2010

· Self-discipline, initiative, responsible and independent in a fast-paced environment

· A good team player with good interpersonal and communication skills

· Flexible / Adaptive to changes

Job ID: 4758VV

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to carlo@peopleprofilers.com

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

20 Cecil Street, #08-09 PLUS Building Singapore 049705

+65 6950 9747

EA Licence Number: 02C4944

Registration Number: R1100011

EA Personnel: Carlo Antonio Dela Cruz

Your new company
A genuinely brilliant opportunity is available to work as a Customer Service Executive/Sales Administrator for a business that manufacturers popular and recognisable products. This position is within a fun, lively team and includes fantastic benefits and hybrid working (with an early finish every Friday at 1pm!). Your new role
Your new role will involve producing and maintaining records on customer specifications for deliveries for allocated customers, ensuring to monitor all sales orders. You will receive the orders and process them daily either on paper format and electronically, liaising with customers to ensure that delivery schedules, you will track orders via the 3PL distribution centre, dealing with pro-forma invoices, liaising with finance accordingly. You will cross-reference products on Oracle and deal with ad hoc duties as required.


What you'll need to succeed
In order to be successful you will need to have intermediate Excel and able to performance V-look ups and do formulas, you will have excellent attention to detail and communication skills, experience working in import logistics within a Customer Service/Sales Administrator or Operations position and be within a reasonable commute to Richmond/SW London.


What you'll get in return
In return you'll be offered a permanent role paying £30,000 plus a discretionary bonus, 23 days annual leave plus bank holiday, private medical after probation, hybrid working (3 days in the office and 2 days at home). In addition you will have a fantastic working schedule of 8.30-5pm Monday to Thursday and 8.30am - 1pm on a Friday (every Friday!)


What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Responsibilities

• Coordinate with customers on shipment and delivery enquires
• Providing prompt and professional attention to all their requests or problems
• Process all job orders into the system promptly and accurately
• Generate job instructions to relevant operations team accordingly to customer’s request correctly and on timely
• Liaise with different internal department & external contractor when required
• Pre-plan operations such as container trucking for Import and Export shipment depending on the complicatedness of the commodity and arrange special equipment such as cranes
• Timely monitoring and update of vessel details via Port net
• Build and maintain good rapport with customers to fulfil their requirement
• Respond to emails, phone calls, and other forms of correspondence.
• Prepare job sheets for account’s department to generate customers’ invoices

Job Requirements

• Have passion in customer service, friendly and possess good attitude with previous service experience in logistics will be an advantage
• Diploma holder or its equivalent with 2 years of work experience
• Good phone etiquette, problem solving, good communication and organization skills
• Able to work independently and resolve issues arising from late deliveries, customer complaints, etc..
• Customer service oriented, team player with initiative and willing to take on responsibilities
• Ability to respond to ad-hoc and urgent demand on timely and professionally

Responsibilities:

● Making & receiving customer inquiry calls

● Handling customer complaints

● Collecting & analysing customer feedback

● Responding to customer reviews

● Support software training & software installation with customer

● Intervention driver fatigue cases for commercial bus & SME companies

● Assist in the retrieval of camera footage for customers

● Prepare usage report for sales team for grants claim

● Prepare telematic reports for customers to improve driver behaviours & help

reduce accident cases

● Data analytics for software & product accuracy

● Back-end QC check for new vehicle installation project

● Observe & monitor for server performance

● Arrange CCTV installation or maintenance booking with the customer

Additional Information:

● Interpersonal and customer service skills

● Analytical and problem-solving skills

● Multitasking and organizational skills

● Ability to answer a high volume of calls and/or emails daily

● Ability to share work among the customer service team

● Attentiveness and patience

● Time-management skills

● Ability to find positivity in any situation

● Entry Level with Diploma /Degree education background can also apply

Responsibilities:

• Assist with membership amendments including, but not limited to reinstatements, category changes, suspensions, and updates.
• Inquiry support regarding commissions, memberships, members online portal and marketing plans.
• Utilising system databases to execute routine membership related tasks.
• Provide administrative and operational assistance to the team.
• Generate monthly membership and sales reports.
• Provide quality checks and feedback to the IT department for software bugs, untranslated contents, and other user interface features on the company websites & mobile App.
• Ensure proper online and offline document management.
• Other ad hoc duties assigned by superior.

Requirements

• Diploma in Business, Communications, or related fields
• One year of relevant working experience
• Proficiency in Microsoft Office and Google Forms.
• Bilingual in both Chinese and English (to liaise with Chinese business associates)
• Meticulous, detail and good organization skills
• Able to work independently and a good team player.

• Responsible for the quality of care provided to the residents.
• Provide supervision and coaching to the care team.
• Assist in planning, implementing and management of staff training and development programmes.
• Ensure overall serviceability and cleanliness of the living environment.
• Support manager in the day to day administrative and operational roles.
• Support and participate in projects and initiatives.

About the Company

Our Client is a global leader in logistics and supply chain solutions serving companies across multiple industries.

Responsibilities

We’re looking for a motivated Service Delivery Executive (Logistics) to be a key point of contact for clients, providing customer-centric service to maintain long-term client relationships in the Asia Pacific region.

• Manage shipment import and export within the Asia Pacific region;
• Collaborate with internal and external stakeholders on service delivery details;
• Engage in inbound and outbound operational activities;
• Perform escalating and reporting of deliverables and data input;
• Work closely with internal teams and departments on review and stocking of inventory;
• Work closely with internal cross-functional teams to define, plan and execute service improvement projects in a timely manner;
• Support regional service delivery projects.

Requirements

• 2 years of relevant experience in the logistics & supply chain industry;
• Experience managing import and export activities in the Asia Pacific region;
• Knowledge of Microsoft Office;
• Knowledge of SAP;
• Strong communication and negotiation skills;
• Meticulous and detail-oriented;
• Able to work well independently, as well as effectively in a team;
• Highly organised and detail-oriented.

Employment Details

• Attractive benefits and remuneration.

Get in touch with us

If you’d like to explore this opportunity, please reach out to Cleon Tan (Regn No. R1547199) at cleon@fcs-careers.com for a confidential discussion.

FCS CAREERS PTE LTD (EA 94C4359)

Data Protection Notice: By submitting any application or resume to us, you acknowledge that you have read, understood, and agreed to our Data Protection Policy (www.fcs-careers.com/about/data-protection), and that you consent to the collection, use and/or disclosure of your personal data by us for the purposes set out in the Policy. You may withdraw consent or make an access or correction request in respect of your personal data, however, depending on the nature or scope of such request, we may not be able to continue providing services to you. For any request, enquiry, or feedback, please contact our Data Protection Officer (dpo@fcs-careers.com).

Our Client’s Service/Product:

Into Trading, Chemical and Metals

The Responsibilities:

• This includes tasks such as issuing pricing confirmations, matching Qualified Products (QP), alerting for QP expiry, monitoring Mark-to-Market (MtM) margins, issuing margin calls as necessary, and coordinating with external parties and the Back Office on pricing details and fund collection
• Outlining a task related to a post-deal physical, specifically involving assisting in minor terms negotiations and coordinating with external parties during the drafting of commercial contracts for the Back Office
• Manage warehouse relationships, coordination on metal exchange deliveries, rental negotiations and warehousing agreement renewals

The Requirements:

• Diploma or Bachelor's Degree in a relevant field such as Logistics, Supply Chain Management, or Chemical Engineering
• Prior experience of 2 years in two years of practical experience specifically related to bulk commodities, with a focus on base-metal minerals or base metals. This experience could involve various aspects of handling these commodities, such as procurement, transportation, storage, trading, or risk management

RGF Privacy Policy – https://www.singapore.rgf-professional.com/privacy-policy

Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep.

JO Reference: 105614

Working Hours: 5 days work week, 10 am to 6 pm (2 days work from home)

Salary: $3000 - $4000

Working Location: 36 Kaki Bukit Pl, #01-01 Entrance across Enterprise One carpark gantry, Singapore 416214

Job Description:

Our eCommerce business depends on you in providing the best service to customers, and in terms of best service - we are looking for someone who understands what customer wants instinctively and is able to cleverly solve customers problems while balancing the company's interest.

What a typical day-to-day looks like:

• Replying and following up on tickets via Zendesk
• Check for new orders and send orders to logistics
• Follow up of delivery status with logistics
• Assist customers with modifications of orders or refunds
• Assist to arrange disposal or donation of returns
• Suggesting improvements on existing processes

What kind of person would do well in this role:

• Able to remain calm in troubled situations with customers
• Able to instinctively understand customer's problems
• Enjoys solving new situations with clever solutions
• Enjoys working with fast moving, effective and efficient colleagues

What qualifications you would need:

• Ability to show that you can understand customers well
• Capable of typing English well.

Roles & Responsibilities

We are on the lookout for experienced Customer Service Executive to join us

Job Responsibilities:

• Provide prompt frontline services and perform administrative tasks and reception duties.
• Attending to phone and email enquiries
• Maintain proper filing and disposal of confidential documents
• Identify and assess our sales team's needs to achieve customer satisfaction
• Build sustainable relationships and trust with our sales team through open and interactive communication
• Handle complaints, provide appropriate solutions and alternatives within time limits; and follow up to ensure resolution

Requirements:

• Minimum Diploma in any discipline
• Proficient in MS Office applications
• Strong interpersonal and communication skills
• Team player and foster a cooperative work environment

Who will thrive in this role?

• You'll be experienced in a service-oriented environment, resolving customer questions, issues and enquiries is something that comes naturally to you.
• Excellent time management and communication skills
• High attention to details

Other Benefits & Perks

• Medical, Dental, and Insurance Benefits
• Career Progression and Training & Development opportunities

Location: West with islandwide pick up
Duration: 1 yr contract
Salary: Up to $4K + 1 months completion bonus
Mon-Fri 8.15-5.00pm

Job Scope:

• Process customer orders/enquiries daily by email, fax, or phone call.
• Close follow up with business units on fixed / ad-hoc billing; generating monthly report and posting of invoices.
• Coordinate and correspond to customer/sales on the sales order status.
• Coordinate with internal department to ensure smooth deliveries and resolve arising issues in a timely manner.
• Handle export shipments for intercompany and direct overseas customers.
• Prepare the shipping document for Singapore and export shipment.
• Support in investigations of internal / external complains to identify root cause and provide solutions.
• Ensure hazardous substance license from customers are valid and adhere to the regulation set by NEA and SPF.
• Ad-hoc duties assigned by manager.

Job Requirements:

• Min. Diploma in any field
• Min. 2-3 years relevant experience
• Logistics knowledge and understanding import/export preferred.
• Handling chemicals documentations and deliveries.
• Proficient in SAP

For interested applicants, please send your updated resume to: melissa@recruitexpress.com.sg
All candidates’ information will be treated with the strictest confidence
Melissa Zhang Zhiqi (Mezzo)
R2197564
Recruit Express Pte Ltd
99C4599

To manage the day to day operations of the assigned education center independently.

To build and provide good customer service.

To promote center's program according to company direction.

Flexi hour, part time, work at your convenient are available for this position.

Successful candidate can look forward to a rewarding career with business opportunities or partnership.

Students and Seniors are welcome to apply.

Responsibilities:

• To receive all inquiries, take note of the caller’s particulars such as name, position, Company, telephone and facsimile numbers, and other relevant details for subsequent follow-up by sales staff.
• To assist in preparing proposals based on verbal or written information provided by the Sales and Marketing staff.
• To prepare invoices, monthly reports for consolidated billing.
• To maintain and upkeep the filing system and SWM software on all aspects of waste information.
• To assist Customer Service Manager to ensure smooth daily operational in the team.
• To assist Customer Service Manager and Director – Sales in matters relating to customer care (feedback and complaints), collate market intelligence and marketing communications.
• To update customer database in respect of customers and potential customers.
• To coordinate with the various departments, i.e. logistic and operations dept to ensure customers’ requirements are met.

Requirements:

• Diploma holder and above
• At least one year Customer Service experience
• Adaptability, problem-solving, and analytical skills
• Good communication skills and pleasant personality

Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to irene.lee(at)cvistahr.com

Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion

R23112063 | EA License 16C7883