Total 3,542 marketing executive job vacancies in Customer Service category in Malaysia

[PRIORITY HIRING IN 5-DAY WEEK COMPANY]

• Position: Loyalty Program Administration Executive.
• Salary: RM 3000-4000.
• Location: PJ Industrial Area, Section 51, off Jalan Templer,Petaling Jaya.

Chrisjac is an established recruitment firm, providing quality talent search services to corporate clients in staffing industry for close to three decades in Malaysia. As part of providing value added recruitment services, we are currently seeking suitable Malaysian candidates to assume the role of Loyalty Program Administration Executive for our this long standing corporate client who is a loyalty and reward program management company in Petaling Jaya.   
This is a full time permanent position based at their corporate office in Section 51, Petaling Jaya. Working hours are from 9.00am-6.00 pm Monday to Friday.

About the job
As the Loyalty Program Administration Executive, you will be managing customer care for their various loyalty programs within the banking and financial institutions. This role is responsible for supporting the loyalty programs of the various banking institutions in Malaysia.
This position is fast paced. As the Loyalty Program Administrator, you will be managing customers' portfolio entitlements and rewards within their loyalty program.
Your role will be attending to customer interactions in timely basis by providing accurate information on entitlements and rewards earned through the loyalty programs. A significant part of your role will also include managing, ordering and purchasing and making delivery of rewards earned to customers.

The candidate
We are looking for female candidates only to assume this customer-focus role. Ideally she should possess minimum Diploma qualification in any field of study coupled with strong communication skills, the ability to speak fluent English and BM. Those who are also able to speak Chinese/Mandarin will be an added advantage to take up this role.
Ideally we are looking for candidates who have proven loyalty program experience preferably in banking environment.
To be considered for this role, candidates should have some work experience in jobs related to customer customer service, tele-marketing, call centre or similar nature role.
Candidates for this role must have the desire to work in a supportive team environment with ability to work under pressure with speed and accuracy.
She must be computer literate with ability to use MS Office and internet applications skills.

APPLICATION TO THIS JOB
Interested candidates are hereby invited to apply by forwarding a copy of your resume for our review. You may apply online via JOBSTORE by clicking the apply button to submit your application. Alternatively, candidates may forward resume directly to us at CHRISJAC via our E-mail at jobs@chrisjac.com.my

Perks & Benefits

• Casual dress code
• Personal leave
• Open culture

【每週工作5天的公司優先招募】

• 職位：忠誠度計劃行政主管。
• 薪資：RM3000-4000。
• 地點：PJ工業區，第51區，Jalan Templer，八打靈再也。

Chrisjac 是一家成熟的招聘公司，在馬來西亞為人力資源行業的企業客戶提供優質的人才搜尋服務已有近三十年的歷史。作為提供增值招聘服務的一部分，我們目前正在尋找合適的馬來西亞候選人，為我們的長期企業客戶（八打靈再也的一家忠誠度和獎勵計劃管理公司）擔任忠誠度計劃管理主管的角色。
這是一個全職永久職位，位於八打靈再也第 51 區的公司辦公室。工作時間為週一至週五上午 9 點至下午 6 點。

關於工作
身為忠誠度計畫管理主管，您將管理銀行和金融機構內各種忠誠度計畫的客戶服務。該職位負責支援馬來西亞各銀行機構的忠誠度計劃。
這個職位節奏很快。作為忠誠度計劃管理員，您將在客戶的忠誠度計劃中管理客戶的組合權利和獎勵。
您的角色將透過提供有關透過忠誠度計劃獲得的權利和獎勵的準確信息，及時參與客戶互動。您的重要職責還包括管理、訂購和採購以及向客戶提供獎勵。

候選人
我們尋找女性候選人只是為了承擔這個以客戶為中心的角色。理想情況下，她應具備任何學習領域的最低文憑資格，並具有較強的溝通能力、能說流利的英語和國語。那些能說中文/普通話的人將是擔任這一職位的額外優勢。
理想情況下，我們正在尋找具有可靠的忠誠度計劃經驗（最好是在銀行環境中）的候選人。
要考慮擔任此職位，候選人應具有與客戶服務、電話行銷、呼叫中心或類似性質職位相關的工作經驗。
該職位的候選人必須願意在支持性的團隊環境中工作，並且能夠在壓力下快速且準確地工作。
她必須具備電腦知識，能夠使用 MS Office 和互聯網應用程式技能。

對該職位的申請
特此邀請有興趣的候選人透過轉發您的履歷副本進行申請，以供我們審核。您可以透過JOBSTORE線上申請，點擊「申請」按鈕提交您的申請。或者，候選人可以透過我們的電子郵件jobs@chrisjac.com.my直接將簡歷轉發給我們CHRISJAC

津貼和福利

• 休閒著裝要求
• 事假
• 開放文化

About the role:
The Customer Marketing & CX Lead will focus on developing and championing a deep understanding of our customers and their drivers owning and optimising customer engagement, adoption and retention initiatives, and partnering with our product, implementation and customer success teams to drive a superior end-to-end customer experience for the Education & Work Pathways segment.
Reporting to the Head of Marketing, CX & Corporate Communications, this is an exciting role for an energetic, customer obsessed and results-driven marketer that will provide the right candidate an opportunity to be part of an amazing next stage of growth for ReadyTech.
You are a confident and proactive self-starter with a passion for learning, problem solving, and making data-driven decisions. Youre always accountable for your actions, you never give up, and you strive to find the best outcomes identifying solutions rather than dwelling on problems.
... Click here to view more detail / apply for Customer Marketing & CX Lead

Job Description:Become a part of the Royal Canin team as a Customer Marketing Manager. Join an entrepreneurial brand made by passionate people who create tailored nutrition that helps cats and dogs live their healthiest lives, all while building your own fulfilling and purpose-led career. Reporting to the PSRO Customer Marketing Lead, you?ll be focused on developing strategic growth plans and deploying brand growth initiatives for Royal Canin within our key PSR Customers. As our strategic key accounts in Pet Speciality Retail become more complex and sophisticated, this role will integrate within all customer marketing functions across their veterinary and retail divisions to facilitate and execute an agreed marketing plan whilst driving new and creative demand projects between our two businesses.   What are we looking for?Minimum 3 years? experience in marketing, ideally in a similar or transferrable industry. Experience in Customer/Shopper Marketing PreferredAbility to apply problem solving and process improvement techniques and coordinate multiple projects simultaneously.Analytical experience? Click here to view more detail / apply for Customer Marketing Manager

What the role involves:

1. Liaise and coordinate with Yusen global offices/agents with regards to sales-related enquiries and routing orders received.
2. Provide in-house support to the Sales Personnel in handling sales quotations, RFIs, SOPs, RFQs and enquiries pertaining to targeted and current accounts.
3. Follow-up on client quotations and enquiries within stipulated time period.
4. Generate weekly/monthly reports for customers, in accordance to their requested format.
5. Follow up on clients’ outstanding payment in terms of escalations, invoice verification issues and handle rate disputes.
6. Maintain customer tariffs in shared folder.
7. Manage FMC filing and rates maintenance for accounts with which we are the Business Owner.
8. Arrange credit facility approval on behalf of Sales Personnel for new clients.
9. Follow up and arrange triangle shipment billing instructions with respective business units.
10. Visit customers independently to support their current business needs, with the aim of business retention.
11. Take the lead in discussions with client and AFF/OFF members with regards to service recovery, first level of escalations, etc.
12. Facilitate Sales Personnel on preparation of periodic business reviews.
13. Perform other job duties as requested by the Immediate Superior / HOD.
14. To physically front clients and support existing key accounts on the maintenance and business development.
15. To take the lead on the escalations and business implementations of the allocated existing clients and organise the needed meetings internally with corresponding business units.
16. Perform other job duties / adhoc tasks as assigned by the Immediate Superior / HOD.

Required Skills, Experience & Qualifications:

• At least 2 years of relevant working experience in freight forwarding/logistic/supply chain industry or related field
• Excellent verbal and written communication
• Well organized
• Positive attitude and able work under pressure with tight deadlines
• Strong planning and organizing skills and meticulous.

Work Location:

2 Changi South Avenue 2, Singapore 486354 (Nearest MRT: EXPO)

Work week

5-day work week (Mondays to Fridays: 8.30 am to 6.00 pm)

As a Community Care Executive, you will be directly involved in making sure elders receive the proper care, closely monitoring and recording their conditions to improve the treatment. You will also be expected to help in the maintenance and operation of the centre.

Responsibilities:

• Oversee Community Care Associates and Senior Community Care Associates in delivery of personal care to seniors.
• Monitor adherence to diet plan and assess for malnutrition.
• Monitor cognition level of seniors to pre-empt and identify areas of improvement and deterioration.
• Respond appropriately when seniors exhibit behaviours of concern.
• Participate in investigations of possible senior abuse.
• Implement plans to maximise senior autonomy, dignity of care and promote independence.
• Assist in serving medication, pre-packed medication and apply prescribed topical medication as instructed by Nursing staff.
• Perform CPRE, AED and first aid to seniors and plays an active role in emergency situations.
• Oversee and advice Senior Community Care Associates on nursing support such as administration of subcutaneous injections and prescribed medication and escalate issues to nursing team as necessary.
• Observe seniors’ engagement during sessions and feedback on seniors’ responses and progress.
• Ability to identify abnormalities and escalate for further quality care improvement if required.
• Ensure all elder assessments (outcome measures) and documents of elder’s progress are accurately documented and updated.
• Provide inputs to development of individualised care plan (ICP) with nursing and therapy teams and assist to implement the care plans to ensure that seniors needs are met.
• Ensure Community Care Associates and Senior Care Associates comply with St. Luke’s Eldercare Centre’s SOP.
• Monitor infection prevention and control initiatives to ensure standards are met and aligned to organisational policies.
• Monitor maintenance of equipment, machines and identify and mitigate workplace hazards and risks.
• Ensure smooth operations of centre with sufficient inventory and within budget.
• Plan and organise community activities for seniors with CCAs and SCCAs i.e. community outings, festive celebrations.
• Conduct training for and orientate Community Care Associates, Senior Community Care Associates, caregivers, interns, volunteers and new colleagues.
• Supervise Community Care Associates and Senior Community Care Associates team and improve team effectiveness.
• Respond to service situations and challenges professionally and appropriately.

Job Requirements:

• Minimum Degree or Diploma in relevant disciplines.
• Prior experience in care giving duties in Hospitals, Nursing Homes or individual parents would be advantageous.
• Willingness and patient in serving the elderly clients.
• Bilingual (Mandarin) required due to work environment.
• Handle and respond to service challenges professionally and appropriately and escalate issues when required.
• Team player with strong communication, interpersonal and organisational abilities.
• Capable of working independently and under time constraints.
• Proficient in the use of Microsoft Office applications.
• Candidates who are keen on a career switch would be considered.
• Singaporeans or Local PRs preferred.

Responsibilities

• 5 Day Work (Branch Suntec/Orchard Area)
• Handling of Foreign and Local Office Tenants
• Ensuring Company Standards Are Well Maintained
• Be a Resource for Tenants Seeking Service and Information
• Managing Office Vendors
• Handle Marketing Activities
• Office Administration
• Office Facility Management
• Making Appointments for Sales Viewings

Requirements

• A Level, Diploma, Degree, others
• Face to Face and Email Customer Service Experience
• Working As A Team
• Responsible and Accountable
• Good Communication Skills
• Good Enthusiasm
• Willingness to Learn
• Dynamic, Independent, Reliable
• Flexible Approach
• Able to Offer Solutions to Daily Issues
• This position is from entry to mid level
• Candidates with sales experience are welcome to apply

Interested candidates are invited to apply online with a comprehensive resume, via the APPLY NOW button below. We regret that only shortlisted candidates will be notified. Thank you for applying.

This position is to assist and support sales in general and pricing enquiries. Deliver a high-quality of service to internal and external customers' according to agreed quality standard and company internal KPIs. Identify and deliver actions and processes that are of best interests towards the company including resolving issues and enquiries arising from sales (and affiliates) and/or sampling.

Main duties:

• Ensure project requirements of customers fare adequately defined for the generation of costing and input into the project system
• To coordinate with R&D and Production Planning on all matters concerning customer’s requests for preparation of required samples for submission to customer
• Ensure that samples are in order and prepare documents for courier dispatch; to prepare price quotations after sample submissions
• Ensure that requests for technical documents are properly registered and requested from the relevant internal departments
• Assist to update SDS data in regulatory system
• Ensure that R&D is informed of new product formula registration request in ERP system for planners, purchasers and customer service in order to proceed with order processing
• To advise on all price enquiries as well as maintain and update the price database in ERP system for order processing
• To setup and maintain customer data in ERP System and project system
• Assist to provide any sales statistics / data / report for the sales and affiliates
• Liaising with internal customers for resolution to issues / enquiries that could arise from order, samples or other issues
• Provide support to sales managers

Job requirements:

• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Business Studies/Administration/Management or equivalent.
• At least 3 Year(s) of working experience in the related field is required for this position.
• Good team player with strong interpersonal and communication skills
• Preferably Executive specialized in Customer Service or equivalent
• Prior experience in SAP will be an added value

If you are interested in the above position and your profile corresponds to the above requirements, please submit your resume throught this link :

https://takasago.csod.com/ux/ats/careersite/4/home/requisition/139?c=takasago&referralToken=Q8ajY1vwFki6jHrDxl1-XA

We regret that only short-listed candidates will be notified.

Responsibilities:

• Greeting of clients and ensuring their purpose of visit is attended to
• Attending to clients' inquiries, including telephone inquiries and walk in customers
• Responsible for appointment and confirmation of appointments
• Responsible for registration of clients and processing of sales transactions
• Responsible for retrieval, filing, updating and recording of consultation cards
• Responsible for invoice generation using POS and manage other POS functions
• Responsible for administrative duties at Front Desk
• Facilities Management & Mail Distribution
• In charge of Call Centre - making calls to existing / old clients for in house events / promotions

Requirements:

• Minimum ITEC/Diploma in Office Administration, Hospitality / Tourism or equivalent and above
• At least 1 year customer service/ front desk/ reception experience, preferably in retail / hospitality industry
• Excellent computer skills
• Possess a good command of spoken and written English.
• Able to communicate with Mandarin / Bahasa speaking clients
• A customer oriented and proactive individual with positive and friendly attitude
• Outgoing, responsible, committed and approachable personality
• Willing to work full day on Saturdays
• Work location : Orchard
• Outgoing, responsible, committed and approachable personality

Career -growth – an opportunity with us

• We are a company dedicated to education
• We provide excellent career opportunities, comprehensive training and attractive remunerations.

• With min 2 years of Customer Service experience
• Good communication and interpersonal skills
• Bilingual in English & Mandarin to liaise with customers & vendors
• Received and Process Sales Order using SAP system, acknowledgement with estimate delivery date base on standard lead time
• Process Purchase Order to vendors
• Liaise with various internal & external parties to ensure timely production and shipping of goods
• Administer orders backlog, co-ordinate with Sales if there is any delivery &/or production hiccups.
• Process delivery or shipping documents, co-ordinate with Singapore &/or Philippines warehouse, Forwarders and Transporters to ensure smooth delivery to customers.

1) Responsible for processing and management of customers’ orders with timely deliveries and shipment arrangements to be made in the most optimum manner.

2) Act as a key interface for all customers’ orders and logistics enquiries.

3) Point of contact for customers in all purchase orders and deliveries/ shipments concerns.

4) Ensure prompt shipments/ deliveries (this may include short lead-time orders), and the ability to resolve issues when conflict arises.

5) Knowledge of local and overseas regulations with proper documentation.

6) Timely keying in orders and acknowledgment of customer purchase orders.

7) Logistics arrangements for deliveries and work with transporters/ forwarders/ warehouses to resolve any issues that may result in delayed or no shipment.

8) Ensure no overdue customer orders; highlight and work closely with the sales team and business development team to clear overdue customer orders for deliveries/ shipments arrangement.

9) Interface with team members before shipment of goods to customers with the objective of consolidation of deliveries for cost saving and control.

10) Liaise with customers on deliveries/shipment dates and any special requirements about customers’ order fulfilments.

11) Perform Good Receive, Delivery Order, Packing List, Commercial Invoice, Proforma Invoice, Sales Contract etc.., liaise with forwarders on custom documents, etc.

12) Responsible for processing and management of Purchase Orders and follow-up on shipment schedules, production schedules, shipments clearance, and management of inventory control.

13) Escalation of orders with our purchasers to fulfil customers’ requests.

14) Any other tasks assigned from time to time.

Job Requirement:

1) Ability to successfully manage multiple priorities and handle challenging work demands and tight schedules.

2) Ability to make timely decisions in a high-pressure environment.

3) Meticulous, eye for details with pro-activeness and good follow-up skills.

4) Good verbal and written communication skills and detail oriented.

CPO is startup dedicated to providing exceptional customer service and satisfaction.

We pride ourselves on delivering high-quality products/services and building strong relationships with our customers. As we continue to grow, we are seeking a passionate and customer-focused individual to join our team as a Customer Service Executive.

As a Customer Service Executive, you will be the ambassador of our company, responsible for delivering excellent service and support to our valued customers. You will handle inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem-solving. The ideal candidate will be enthusiastic, empathetic, and dedicated to delivering an outstanding customer experience.

Key Responsibilities:

1. Serve as the primary point of contact for customers, handling inquiries, complaints, and feedback in a professional and timely manner.
2. Provide appropriate solutions to customers' concerns and issues,or escalate complex issues to the relevant department.
3. Process orders, returns, and exchanges accurately and efficiently, ensuring a seamless and positive customer experience.
4. Maintain detailed records of customer interactions and transactions in the CRM system, including updating customer information and order statuses.
5. Collaborate with other departments, such as sales, marketing, and operations, to resolve customer issues and improve overall service delivery.
6. Monitor customer satisfaction metrics and feedback to identify trends and areas for improvement, and proactively implement solutions to enhance the customer experience.
7. Stay up-to-date on product/service offerings, promotions, and company policies to provide accurate and relevant information to customers.
8. Assist in the development and implementation of customer service policies, procedures, and training programs to ensure consistency and quality in service delivery.
9. Represent the company in a positive and professional manner at all times, embodying our values of integrity, respect, and excellence in customer service.

Qualifications:

• Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.
• Strong problem-solving abilities and a proactive approach to addressing customer needs and concerns.
• Ability to multitask and prioritize tasks effectively in a dynamic and challenging environment.
• Flexibility to work non-traditional hours, including evenings, weekends, and holidays, as needed.
• Positive attitude, resilience, and a passion for delivering exceptional customer service.

About Trade Intelligence Global

Trade Intelligence Global is a leading provider in Global Trade Solutions and has cultivated a reputation for excellence that resonates with industry leaders globally. We offer a suite of value-added trade services that empower businesses to navigate the complexities of global trade seamlessly.

Key Responsibilities

• Qualify leads and delegating them to sales specialists.
• Supporting the sales team in administrative duties.
• Provide sales teams with key information on prospective clients.
• Nurture client relationships and provide after-sales support.
• Proactively identify opportunities to offer value-added products and services.
• Collaborate with sales and marketing teams to provide tailored marketing materials.
• Administrative tasks and any other ad hoc tasks assigned

Key Requirements

• Diploma in Business or Marketing.
• Experience in sales coordination and/or customer support.
• Experience managing internal and external stakeholders.
• Ability to adapt to a fast-paced and dynamic work environment.
• Excellent organisational and multitasking skills.
• Basic marketing and content creation experience.
• Ability to speak minimally conversational Chinese is key as this role will require you to liaise with the China office.
• Immediate or short notices are advantageous.

Fresh diploma or university graduates are encouraged to apply.

We regret to inform that only shortlisted candidates will be contacted.

RAS Trading UK, is a premier online e-commerce company established in July 2013. Renowned for our exceptional range of RFID blocking wallets, bags, credit card holders, and extensive pet supplies, we pride ourselves on innovation, quality, and customer satisfaction. We are seeking a dedicated and experienced Customer Service Executive to lead our customer services. This role involves interacting with customers to provide information in response to inquiries about products and services, as well as handling and resolving customer complaints.

Main duties include:
• Respond to customer inquiries via email, phone, live chat, and social media platforms, providing accurate and timely information on products and services.
• Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, and following up to ensure resolution.
• Process orders, forms, applications, and requests from customers.
• Keep records of customer interactions, transactions, comments, and complaints.
• Manage customer accounts, updating details and providing customers with information about new products and promotions.
• Ensure customer satisfaction and provide professional customer support.

Skills and Education:
• Proven customer support experience or experience as a Client Service Representative.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Excellent communication and presentation skills.
• Ability to multitask, prioritize, and manage time effectively.

We are actively in pursuit of individuals who radiate self-assurance and have a strong commitment to delivering high-performance outcomes as members of our team. If you possess the capability to quickly grasp new information and demonstrate exceptional communication skills, you are a prime candidate.

This role provides flexibility in your working hours, allowing you to execute your responsibilities from the comfort of your home.

Your main duties encompass

- Organizing sales meetings with potential clients

- Delivering company updates to our existing clients

- Managing administrative tasks in collaboration with our sales services. Given that this is a remote position with adjustable scheduling, it underscores the importance of self-reliance and discipline.

The monthly salary range falls within $3,000 to $6,000. We anticipate candidates to hold "A" Level, diploma, or degree qualifications.