Total 553 lab manager job vacancies in Administrative / Clerical category in Malaysia

· Able to commit night shift/during weekends &PH

· Able to commit OT

· Communicate with managers to coordinate schedules

· Prepare essential documentation, including memos, reports, and other forms of communication

· Handle human resource duties, including managing personnel databases and payroll

· Act as the organizational receptionist and receive calls and guests

· Answer and respond to organization emails and phone calls, and forward communications to appropriate parties as necessary

· Maintains and organizes meeting schedules

· Regularly check and maintain record of necessary office supplies

Communicate regularly with staff to help procure needed items

• Singapore based managerial role
• Flexible working environment

About Our Client

Our client is a renowned MNC in global logistics and they are regionally headquartered in SG. As they continue to transform and improve their organisation structure and office policy, they are hiring a new role, a Senior Manager role in Administration to head the corporate communications, administration, company events and operations standards.

Job Description

You will report to the Director of General Affairs and your responsibilities include:

- Managing the admin team to achieve operations excellence

- Coordinate and plan events for the company and its regional headquarters

- Keeping track and negotiation with vendors of the office

- Looking into better policies in travel arrangement, employee communications etc

- Planning and keeping track of the yearly budget of the local office

- Coordinate with other department heads to understand their need and feedback

The Successful Applicant

Successful candidate must have

- at least 8 years of administrative experience in office management in order to understand budget setting and standard procedures setting

- Collaborative, team player

- Approachable and passionate

What's on Offer

You will enjoy 22 days of annual leave, together with attractive bonus and benefits. You will also have career progression towards being a regional leader in office administration.

Contact

Heather Wang (Lic No: R1871939/ EA no: 18C9065)

Quote job ref

JN-032024-6366569

Phone number

+65 6643 9712

Page Personnel Recruitment Pte. Ltd.| Registration No. 201736642C

Our client is an US MNC, one of the largest players in the life-science sector. Due to business needs, they are now recruiting for Lab Admin Assistant to be part of their team for ongoing transformation projects.

This is a 1 Year contract (Convertible) role. They are located in Buona Vista – Walking distance from the MRT station.

5 days work week - Monday to Friday (8.30 am to 5.30pm)

Training will be provided for Entry Level (structured training programs)

Duties

• Address and resolve regulatory matters with stakeholders such as artwork copy experts and artwork planners
• Contribute towards organizational and quality excellence; enhance efficiency of work processes, identify and resolve quality incidents
• Execute category specific processes with excellence to ensure artworks are regulatory compliant; on-time, correct inputs and approvals of artworks and resolution of issues 

Requirements

• Possess minimally a Nitec/Diploma in Chemistry / Lifescience / Biotech / Pharmacy / Food Tech related fields
• No experience needed - Training Provided (structured training programs)

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: tc1@recruitpedia.sg

Attention to: Alethea

EA License No: 19C9682
Reg No: R21101676
Ng Zhi Qing Alethea

• Singapore based managerial role
• Flexible working environment

About Our Client

Our client is a renowned MNC in global logistics and they are regionally headquartered in SG. As they continue to transform and improve their organisation structure and office policy, they are hiring a new role, a Senior Manager role in Administration to head the corporate communications, administration, company events and operations standards.

Job Description

You will report to the Director of General Affairs and your responsibilities include:

- Managing the admin team to achieve operations excellence

- Coordinate and plan events for the company and its regional headquarters

- Keeping track and negotiation with vendors of the office

- Looking into better policies in travel arrangement, employee communications etc

- Planning and keeping track of the yearly budget of the local office

- Coordinate with other department heads to understand their need and feedback

The Successful Applicant

Successful candidate must have

- at least 8 years of administrative experience in office management in order to understand budget setting and standard procedures setting

- Collaborative, team player

- Approachable and passionate

What's on Offer

You will enjoy 22 days of annual leave, together with attractive bonus and benefits. You will also have career progression towards being a regional leader in office administration.

Contact

Heather Wang (Lic No: R1871939/ EA no: 18C9065)

Quote job ref

JN-032024-6366569

Phone number

+65 6643 9712Singapore based managerial role

• Flexible working environment

About Our Client

Our client is a renowned MNC in global logistics and they are regionally headquartered in SG. As they continue to transform and improve their organisation structure and office policy, they are hiring a new role, a Senior Manager role in Administration to head the corporate communications, administration, company events and operations standards.

Job Description

You will report to the Director of General Affairs and your responsibilities include:

- Managing the admin team to achieve operations excellence

- Coordinate and plan events for the company and its regional headquarters

- Keeping track and negotiation with vendors of the office

- Looking into better policies in travel arrangement, employee communications etc

- Planning and keeping track of the yearly budget of the local office

- Coordinate with other department heads to understand their need and feedback

The Successful Applicant

Successful candidate must have

- at least 8 years of administrative experience in office management in order to understand budget setting and standard procedures setting

- Collaborative, team player

- Approachable and passionate

What's on Offer

You will enjoy 22 days of annual leave, together with attractive bonus and benefits. You will also have career progression towards being a regional leader in office administration.

Contact

Heather Wang (Lic No: R1871939/ EA no: 18C9065)

Quote job ref

JN-032024-6366569

Phone number

+65 6643 9712

Page Personnel Recruitment Pte. Ltd.| Registration No. 201736642C

Salary Up to : $3000 to $3400 per month
Location : Woodlands Industrial Park E6

Working hours : 5 Days Work Week

9.00am to 6.00pm (Mon – Fri)

Job Description & Requirements

Responsibilities:

Prepare daily operation schedule

Handle customers’ enquiries & requests accordingly via phone calls or emails

Issuing and handling delivery and purchase orders between clients and suppliers

Co-ordinate and communicate with Operations Team when changes in schedule arise

Liasing with Operations Team for purchasing of spare parts and/or equipments

Support the company operations team

Maintain & send Daily/Weekly/Monthly Reports

Other ad hoc admin duties given

Requirements:

Good analytical and problem-solving skills and able to work in a fast-paced environment

Pleasant, good interpersonal & communication skills

Have a strong initiative and self -motivated with good learning mindset

Ability to work in a team

Committed and highly dedicated to roles and responsibilities.

At least 3 years of relevant working experience

Proficient in Microsoft Office (Word, Excel, PowerPoint) and good written/spoken communication skills (in English and Mandarin)

Company Benefits : AWS, Annual Leave (14 Days), Medical Benefits

Roles & Responsibilities

Administrative Manager, also known as Head Administrator or Office Manager, is in charge of coordinating an organization's administration system and general workflows. Their duties include supervising staff, facilitating communication throughout a company and developing procedures to make a workplace more efficient.

Responsibilities:

• Plan and coordinate administrative procedures and systems and devise ways to streamline processes
• Recruit and train personnel and allocate responsibilities and office space
• Assess staff performance and provide coaching and guidance to ensure maximum efficiency
• Ensure the smooth and adequate flow of information within the company to facilitate other business operations
• Manage schedules and deadlines
• Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints
• Manage organization's certifications (Apply/Renew)
• In-charge of basic IT support to the staff
• Work closely with HR Department

Requirements:

• Proven experience as administration manager
• In-depth understanding of office management procedures and departmental and legal policies
• Familiarity with financial and facilities management principles
• Proficient in MS Office
• An analytical & attentive mind with problem-solving skills
• Excellent organizational and multitasking abilities
• 5.5 days work during probation, 5 days work upon confirmation
• Working Location : Woodlands Walk

About the Opportunity

The Administrative Operations Manager is a key member of the PhD Network team who ensures that the office and supporting functions operates smoothly and efficiently on behalf of all PhD Network initiatives. 

Responsibilities:
The main goals of the Administrative Operations Manager is to ensure that the office operates smoothly and efficiently.  The Administrative Operations Manager duties and responsibilities usually include overseeing student workers, receiving and directing visitors, handling or delegating basic office tasks, ensuring data in enterprise systems are up to date and accurate, website maintenance and management, event planning and executive assistant functions.  The Administrative Operations Manager will hire and oversee work study support, ensure that the PhD Network office suite is organized and equipped to support all activities efficiently and leveraging the full scope of university systems. 

Qualifications:
A passion to support the graduate education mission. Bachelor’s degree required with a Master’s preferred. Minimum of 2 years of experience in higher education with specific experience in a high paced office environment.  Student service experience preferred.  Applicant must be self-motivated, anticipate problems and demonstrate significant independent judgment – must be able to take initiative and follow through on tasks independently.  Ability to navigate and manipulate datasets and to use and run reports from enterprise systems is a requirement.  Demonstrated record of collaboration, establishment of effective processes, commitment to process and self-improvement, high quality standards and integrity is required. The position requires collaboration with colleagues from different disciplines and functions, critical thinking, attention to detail, and excellent communication (verbal and written) skills. Computer skills are essential along with an aptitude to learn new tools. Commonly used software packages include the Microsoft packages, Adobe suite, SharePoint, WordPress, MailChimp, Smartsheet, Salesforce.

Job Duties:
15% | Office Management:  
Maintain an inviting and functioning student-centered office environment   
Ensure that office supplies are readily available and that procurement demonstrates sensitivity to cost
Hire, task and supervise work study students  
Anticipate space needs and propose solutions
Ensure the reception area is always staffed.  
Website management ensuring that information about PhD Network activities and opportunities are posted and up to date.  

20% | Calendar management and meeting support (e.g. Executive Assistant functions):
Provide calendar support to the Vice Provost for the PhD Network
Coordinate with assistants to schedule group meetings for the broader PhD Network team  
Interact with executive assistants across campus and resolving scheduling conflicts  
Basic event planning for meetings ensuring that participants have required materials, room reservation (as needed) and minutes are distributed

15% | Event planning/coordination:  
This position will be responsible for the logistics of the PhD Network activities (meetings, conferences and workshops as necessary).   
Handles elaborate event coordination for signature events hosted by the PhD Network, including but not limited to: (Annual events) Fall PhD Orientation, Fall PhD Pop-Up: Resource Showcase and Networking Social, Experiential PhD Expo, recruitment activities, workshops and retreats.

35% | Data administration and financial transactions / management  
Manage data for Experiential PhD programs (Industry Phd and LEADERs) through data entry in Salesforce to track partner and student participation
Invoice partners for Experiential PhD related fees and monitor and track receipt of payment
Produce and draft reports and other complex documents and materials reflecting PhD student and Postdocs activities and outcomes
Gathers data, conducts research and organizes information about PhD / Postdoc programming and activities
Creates and maintains spreadsheets and databases, prepares reports, tables and charts
Generate Salesforce reports and dashboards to monitor progress to goals
Uses enterprise tools such as Smartsheet and Salesforce to collect, organize, maintain and manage data through workflows.

15% | Special projects:  
Perform special projects as needed such as social media campaigns, website upgrades, materials organization.
Implement Smartsheet solutions to support PhD Network workflow requirements.
Prepares and drafts letters, memos, reports, brochures, newsletters and other material for the department
Proofreads and edits documents
Designs graphics and layout for brochures, presentations and other materials

Position Type

Additional Information

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.  

Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff.  Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion. 

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other  characteristic protected by applicable law.

To learn more about Northeastern University’s commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity.

Learning Explorer is a group of prestigious and accomplished language schools in Singapore that offers English, Mandarin Chinese, Japanese, Spanish, Thai, Vietnamese & Korean language learning courses.

We have top-quality resources in our hands when providing language-teaching facilities to our clients. Our teachers are highly qualified and professionally trained in various language learning courses. Located in the heart of Singapore’s central business district and near 3 MRT stations (Raffles Place, Tanjong Pagar, and Telok Ayer), our language centres are open to anyone who wants to learn any of our languages.

The Student Recruitment Team supports students’ success and enhances the overall quality of the language learning experience for students. The individual must provide professional student administration support to follow up with students on different language programs. The individual should be independent in overseeing the Centre's operations and operational challenges.

If you match the above, come and join us!

The position offers a salary ranging from $3,500 to $3,800, depending on your relevant past work experience, with a probation period of 3 months. Additionally, we provide an Annual Wage Supplement (AWS) of a minimum of 1 month or higher based on the school's profitability.

The role requires availability from Monday to Thursday (9:30am to 7:30pm) and Saturday (9:30am to 5:30pm), with Fridays and Sundays off.

As a Senior Admin Executive, your main responsibility will be to provide recruitment support and administrative services to our language course students, reporting directly to the Centre Director.

Our centre is conveniently located at 137 Cecil Street, Level 7.

Job Responsibilities

• Ensure the professional execution of student recruitment & admin support activities.
• Work closely with the marketing team on marketing strategies and initiatives.
• Report to Centre Directors for all admin and other operations matters
• To deliver a high level of quality service to our students.
• Plan and participate in activities to meet SkillsFuture T&Cs.
• Establish a professional working and consultative relationship with students.
• Complete required administrative & coordination tasks by ensuring communications, schedules, and customer records are accurately maintained

Job Requirements

• Candidates with any diploma qualification in any field are welcome to apply.
• Fresh Diploma Candidates are welcome to apply, as on-the-job training will be provided.
• Service-focused and customer-oriented.
• Pleasant disposition, positive mindset and a strong drive to excel.
• Able to perform well under pressure and work independently.
• Proficiency in Microsoft Office Suite and web-based applications
• Prepared to work irregular work hours and weekends when required.
• Five days work schedule with one day off on weekdays & one day off on weekend
• Exhibit effective and timely written and oral communication skills. Required language(s): Chinese, English (to liaise with Chinese-speaking clients and associates )
• The Candidate must be physically located in Singapore for a face-to-face interview.

To Apply to send your resume click on the Apply Button now.

Kindly state your application -

• What is your available start date and monthly salary expectation?
• Nationality

Thank you, and hope to hear from you soon

137 Cecil Street #07-04 Singapore (069537)

www.learningexplorer.org

We understand learning the way you need it

Our client is an US MNC, one of the largest players in the life-science sector. Due to business needs, they are now recruiting for Lab Admin Assistant to be part of their team for ongoing transformation projects.

This is a 1 Year contract (Convertible) role. They are located in Buona Vista – Walking distance from the MRT station.

5 days work week - Monday to Friday (8.30 am to 5.30pm)

Training will be provided for Entry Level (structured training programs)

Duties

• Address and resolve regulatory matters with stakeholders such as artwork copy experts and artwork planners
• Contribute towards organizational and quality excellence; enhance efficiency of work processes, identify and resolve quality incidents
• Execute category specific processes with excellence to ensure artworks are regulatory compliant; on-time, correct inputs and approvals of artworks and resolution of issues 

Requirements

• Possess minimally a Nitec/Diploma in Chemistry / Lifescience / Biotech / Pharmacy / Food Tech related fields
• No experience needed - Training Provided (structured training programs)

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: tc1@recruitpedia.sg

Attention to: Alethea

EA License No: 19C9682
Reg No: R21101676
Ng Zhi Qing Alethea

Our client is an US MNC, one of the largest players in the life-science sector. Due to business needs, they are now recruiting for Lab Admin Assistant to be part of their team for ongoing transformation projects.

This is a 1 Year contract (Convertible) role. They are located in Buona Vista – Walking distance from the MRT station.

5 days work week - Monday to Friday (8.30 am to 5.30pm)

Training will be provided for Entry Level (structured training programs)

Duties

• Address and resolve regulatory matters with stakeholders such as artwork copy experts and artwork planners
• Contribute towards organizational and quality excellence; enhance efficiency of work processes, identify and resolve quality incidents
• Execute category specific processes with excellence to ensure artworks are regulatory compliant; on-time, correct inputs and approvals of artworks and resolution of issues 

Requirements

• Possess minimally a Nitec/Diploma in Chemistry / Lifescience / Biotech / Pharmacy / Food Tech related fields
• No experience needed - Training Provided (structured training programs)

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: tc1@recruitpedia.sg

Attention to: Alethea

EA License No: 19C9682
Reg No: R21101676
Ng Zhi Qing Alethea

Established in 1981, the School of Electrical and Electronic Engineering (EEE) http://www.eee.ntu.edu.sg is one of the founding Schools of the Nanyang Technological University. Built on a culture of excellence, the School is renowned for its high academic standards and research. It is one of the largest EEE schools in the world, with more than 120 faculty members and an enrollment of more than 4,000, of which about 1,000 are graduate students.

We invite applications for the position of Assistant Manager, Administrative Support. This position is responsible for providing administrative support to the school’s faculty, staff and students. This can include processing paperwork, managing operations such as events coordination, driving process improvements, technology implementations, supporting strategic planning efforts such as providing data and analysis and recommendations that inform decision making.

Responsibilities

• Facilitating document verification for the recruitment of manpower.
• Developing, overseeing, and enhancing the content and functionality of research center websites.
• Aiding in the management, matching, and allocation of student group projects.
• Contributing to the planning and execution of events, specifically in areas like event coordination, logistics, and communication.
• Assisting in the compilation and preparation of reports.
• Demonstrating proficiency in creating content and design for the school's marketing and communication campaigns is considered an advantage.
• Undertaking any other ad-hoc administrative duties as assigned.

REQUIREMENTS

• Bachelor’s degree with at least 3 years of relevant work experience, preferably in a corporate or academic setting.
• Prior working experience in higher education environment, especially in administration of academic programmes, will be an added advantage.
• Excellent organization, prioritization, monitoring and follow-up skills within tight deadlines.
• Good communication and interpersonal skills.
• Self-driven, resourceful and excellent team player.

Job Title: Family Office Administration Manager

Company: RAO Family Office

Location: CBD Singapore

Working Days: 4 office days + 1 day flexible working arrangement.

About Us:

RAO Family Office is dedicated to managing the personal and business affairs of a prominent family. Our team is committed to excellence, integrity, and discretion. We are currently seeking a Family Office Administration Manager to provide comprehensive support to our Managing Director and assist in the smooth operation of our family office, including the coordination of foundation activities.

Role Summary:

The Family Office Administration Manager will play a crucial role in ensuring the efficient administrative and operational support for both the personal and business interests of the family. This position encompasses a wide range of responsibilities, including managing daily office operations, providing personal assistance, coordinating foundation activities, and liaising with external service providers.

Key Responsibilities:

1. Assist in the coordination and management of daily family office operations.
2. Provide administrative support, including handling correspondence, managing schedules, and maintaining records.
3. Support financial management tasks, such as processing invoices and tracking expenses.
4. Assist with the management of the family's real estate and property holdings, including coordinating maintenance, lease agreements, and property inspections.
5. Maintain and update family records, legal documents, and contracts in a secure and organized manner.
6. Liaise with external service providers, including legal, accounting, insurance, and investment advisors, under the direction of the Managing Director of Family Office.
7. Assist with the planning and organization of family events, medical arrangements, travel arrangements, and meetings.
8. Support philanthropic activities, including coordinating foundation activities, tracking donations, and maintaining records for charitable foundations.
9. Communicate with family members to address their requests and concerns in a timely and professional manner.
10. Conduct research and stay informed about relevant laws, regulations, and industry best practices that may affect the family's interests.
11. Ensure a high level of discretion, confidentiality, and trustworthiness when handling sensitive family matters.

Requirements:

• A bachelor's degree in business administration, finance, hospitality, or a related field.
• Excellent communication and interpersonal skills, strong organizational and time management abilities, and attention to detail.
• Willingness to help out whenever it's needed.
• Possessing both leadership potential and the ability to work well in a team.
• Capability to organize and monitor many time-sensitive initiatives.
• A high level of discretion and trustworthiness.
• Singapore Citizen or Permanent Resident (min. 5 years) is preferred.

How to Apply:

Interested applicants are invited to submit their latest CV/resume together with their expected remuneration and notice period to recruitment.1h24@raofamilyoffice.com.

We regret to inform that only selected applicants will be contacted. Thank you.

Job Description

The ideal Operations Manager consistently embodies our values and demonstrates the ability to lead a team to do the same through role modeling, coaching, teaching, and holding their team capable.   

A day in the life… 

• Identify, recruit and hire the best talent 

• Coach and develop team members to be productive and deliver the desired customer experience 

• Create a fun and inclusive work environment 

• Lead, train, and drive the execution of multiple playbooks, standards, and best practices throughout the store

• Drive and support the customer experience across department, store, and online market 

• Be a champion for continuous improvement 

You own this if you have… 

• Proven success in current role and a strong track record of delivering results 

• The ability to develop and maintain productive relationships with store manager, regional support manager and other leaders 

• Excellent communication skills and strong team building skills 

• A talent for influencing others and leading change 

• Strong organizational, delegation and follow-through skills 

• A high school diploma, or equivalent (preferred) 

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. 

© 2022 Nordstrom, Inc  

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Pay Range Details

The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.

Job Description

The ideal Assistant Inventory Manager has strong communication skills and is committed to enhancing the customer experience by helping to develop a strong team comprised of members that support inventory control, stock and Web fulfillment.   

A day in the life… 

• Drive store results by helping to ensure departments achieve shrink and unit variance goals 

• Assist the inventory manager in ensuring inventory management processes are accurate, leading to profitable store results 

• Support Buy Online, Pick-up in Store and Web fulfillment orders by ensuring orders are properly filled to meet customer expectations 

• Conduct training and educational meetings for employees relating to shrinkage and unit variance, as necessary 

• Collaborate with inventory manager and other store partners to ensure sales and service goals are achieved through Buy Online, Pick-up in Store and Web fulfillment 

• Partner with Department Managers and the Store Manager to support store events 

You own this if you have… 

• Proven success in current role and strong track record 

• Demonstrated the ability to develop and maintain productive relationships with store partners 

• Excellent communication skills and team building skills 

• Strong organizational, delegation and follow-through skills 

• The ability to manage competing priorities in a fast-paced environment 

• A high school diploma, or equivalent (preferred) 

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. 

© 2022 Nordstrom, Inc  

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.

• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

• We invest in training and development opportunities for all team members.

• We promote social responsibility by being a good neighbor in the community.

• We care for you, just as we care for others.

Responsible for coordinating the provision of world-class front desk services to hotel guests. Directs the exceptionally friendly, professional, and efficient welcome registration, rooming and account settlement for hotel guests. Ensures prompt and complete satisfaction of guest requests and professional and timely resolution of guest complaints. Maintains accurate occupancy data and assists in maximizing daily rooms revenue through the application of effective yield management sales strategies. Liases with Valet Parking provider to ensure smooth operation consistent with hotel standards. Trains, monitors and supervises the performance of all Guest Services employees.

Job Specifics

• Assists with the coordination of all aspects of curbside check-in
• Assists with the coordination of the exceptionally friendly, professional and seamless reception, registration, rooming and account settlement for all hotel guests
• Ensures the satisfaction of all guest requests and the resolution of all complaints received by the Guest Services Team
• Assists with the development and updating of guest rooming procedures
• Assists with the development and management of repeat guest and VIP service programs
• Ensures adherence to all hotel cashier and credit policies
• Monitors cashier accuracy and over and short data, taking action and providing additional training as necessary
• Monitors hotel Credit Limit Report on a daily basis, ensuring timely payments on accounts
• Assists in establishing and ensuring adherence to all Loews Hotels Star Service Standards
• Evaluates changes in guest needs, the hotel’s guest mix, and industry and competitive trends to recommend appropriate product/service and operational changes to be made to ensure guest and employee satisfaction, and to maintain market dominance and exceptional financial returns
• Works closely with the VIP Services Manager to coordinate VIP arrivals/departures
• Interacts frequently with guests to ensure total satisfaction with hotel services
• Assists in recruiting and interviewing all Guest Services staff
• Provides training for all Guest Services employees
• Ensures adequate training of all Guest Services staff to take after-hours reservation calls
• Evaluates individual employee performance, determining improvement and training needs and advancement requirements
• Familiar with and able to troubleshoot problems with following systems: key encoding, call accounting, in-room movies, video checkout, electronic data capture, PMS interface control
• Reviews/maintains daily payroll reports/records, maintaining labor costs within forecasted budgetary guidelines
• Coordinates hotel participation in Loews First and other corporate marketing programs
• Monitors the occupancy status of all due-out rooms
• Maintains accurate records detailing hourly house counts
• Reviews Group Resumes and Billing Profile information, ensuring communication of all necessary information to Guest Services personnel
• Oversees the pre-blocking of rooms for VIP’s and guests with special requests
• Works with Conference Managers and Sales Managers to satisfy all special group requests
• Pre-registers special guests and maintains up-to-date system status
• Assists in ensuring the provision of all appropriate information and collateral materials to package guests
• Assists in ensuring optimal communication and exchange of information with Concierge
• Assists in ensuring accurate communication of information to guests regarding all hotel facilities and operating hours
• Coordinates and oversees group remote check-ins
• Ensures the clean and excellent condition of front drive, lobby and Front Desk area
• Attends appropriate meetings and seminars
• Maintains inventories of office supplies
• Other duties as assigned

General

• Promotes and applies teamwork skills at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to guests, management and fellow employees
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with hotel standards, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards

Qualifications

• Bachelor Degree in Hospitality Management or related field or equivalent experience
• Minimum five years hotel operations management experience
• Extensive knowledge of all hotel departments. Excellent communication skills – oral and written
• Excellent guest service skills
• Strong leadership skills
• Knowledge of computer programs used in property management
• Ability to work flexible schedule to include weekends and holidays