Total 4,579 infrastructure engineer job vacancies in Customer Service category in Malaysia

Responsibilities

· Responsible for meeting daily service and repair needs and driving customer satisfaction.

· Installs, repairs and maintains equipment in the field; provides customer training as required.

· Documents all inspections, maintenance, repair work and submits paperwork in a timely basis.

· Participates in Service sales opportunities and assists with promoting and implementing revenue programs.

· Ensures that tools and test equipment are properly maintained and calibrated.

· Assesses product/equipment performance based on field support data; recommends modifications or improvements.

· Performs problem diagnosis, service, and preventative maintenance on instruments for lab automation.

· Handles essential tasks as assigned, and responds to change productively

Requirements

Prefer following disciplines – Electrical & Electronics, Mechanical, Mechatronic, or related disciplines.

· Candidate must be diligent and possess good communication skills - oral and written - to be able to interact with customers and suppliers effectively.

· Able to be a team player.

· Have strong organizational skills and strong follow-up skills

· Able to complete all tasks assigned in a timely fashion

· Possess a high level of commitment and initiative.

*Fresh graduates are welcome

Hitachi Energy Integration support customers in creating stronger, smarter and greener grids adapted to meet the needs of the changing power landscape. Our system solutions are designed and delivered to provide the highest lifecycle value with the lowest risk.

Lead all on-site activities of a project to assure cost-effective execution of project deliverables in accordance with contract specifications, quality standards, schedule, and safety requirements during the start-up, construction and/or erection, commissioning, maintenance phases. Sell solutions and service to customer with high volume at high profitability with excellent interpersonal skills to actively seek out prospects.

Your responsibilities:

• You will provide on-site support for maintenance of equipment and routine maintenance independently, identify technical problems and make analysis through remote or on-site activity in different Service categories.
• You will consult with and advising customers on the best service solutions in accordance with standard processes, procedures and safety guidelines.
• You will create and maintain strong relationships with customers, understand their needs and provide specialist support and solutions, prepare and ensure all materials, parts and equipment are available and at the appropriate quality for Service activities and troubleshoot equipment failure and make recommendations to avoid repeat the problem in the future.
• You will provide recommendations to management to improve operations and customer service, coordinate and execute specialist projects through planning, meeting milestones and regular reviews.
• You will identify opportunities for the development of new service applications, equipment and methods, ability to travel to within domestic Singapore is a must, as the role will require hands-on support at customer sites.
• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

• Vocational/ITE/Diploma training in Electrical/Mechanical Engineering with a focus on Electrical or Mechanical Engineering.
• 5 years in Service Experience Power sectors.
• Sound knowledge of and hands-on experience in servicing, maintaining, commissioning and repairing of insert specific product and industry/sector.
• Good understanding of the Transmission regulations and current H&S legislation.
• Able to work in team and good interpersonal skills.
• Proven leadership skills, with a collaborative, solutions-oriented approach and strong communication skills.

1. Performed on site (Cleanroom) repairing, installation and maintenance of automation equipment and machinery which include mechanical, electrical, etc

2. Work with customers to diagnose technical problem, determine the solution and assist customer in implementing the fix.

3. To liaise with customers on unresolved technical problems, and ensure proper record are maintained

4. Perform stand-by duty

Roles & Responsibilities:

• To troubleshoot Instrument, Field sensor & transmitters.

• To troubleshoot PLC system PLC program, hardware and wiring, troubleshooting system error

• To perform Testing & Commissioning of Instrument and control system.

• To modify graphics, PLC program for new upgrading or migration works.

• To discuss with vendors for best and cost effective solution for PLC panels and hardware.

• To fix the issues in a timeline given by clients.

• To Study existing Instrument, PLC and SCADA , and perform program modification and additional logic.

• Providing clients with technical support through phone

• To standby for shutdown works.

Requirements:

• Diploma or Bachelor's degree in electronic/mechatronic or control engineering, or a similar field.

• At least 1 to 3 year's experience as a PLC programmer or I&C Engineer. Fresh graduates are welcome to apply

• Electronic and Electrical engineering experience preferred.

• Knowledge of PLC

• knowledge of instrument and control

• Proficiency in Ladder Programming, Function Block, Structure Text

• Able to travel locally and oversea

Responsibilities:

• Able to perform daily service operation such as equipment start-up/commissioning, repair, troubleshooting and preventive maintenance involving in mechanical, electrical and instrumentation
• Standard range of equipment include compressors, CDA equipment and gas generation
• Monitor the field equipment’s yearly spares requirement & follow up with clients on spares replacement & maintenance recommendation
• Assist in the achievement of aftermarket sales budget set by the management annually
• To prepare service report, commission report and incident report
• Communicate with clients, factories and dealers relating to technical and service issues
• Support local clients mainly with some overseas travelling when necessary
• Any ad-hoc tasks assigned by superior

Requirements:

• Diploma in electrical/mechanical engineering is preferred. ITE graduates with relevant experiences in maintenance are welcome to apply
• At least 2-3 of job-related experience
• Class 3 driving license
• Experience involving electrical/mechanical troubleshooting
• Must possess strong analytical/problem solving skill and good report writing skill
• Possess hands-on working experience and relevant industrial work experience
• Team player with good interpersonal and communication skill
• With dynamic personality to work in a fast pace environment
• Must be independent

For more than 100 years, the globally active SAUTER Group, with its headquarters and a development, logistics and marketing site in Basel (Switzerland) as well as a production site in Freiburg (Germany), has provided products, expertise and solutions for building management and room automation over the entire building life cycle.

We are looking for engineers to join our organization here in Singapore to expand our offering by utilizing the latest IOT technology for the Green Environment.

Roles and responsibility:

• Manage and coordinate projects/sites.
• Design and trouble-shoot of BMS System, not limited to the HMI, Controls programming, Controller Panels, etc.
• Manage customer expectations and achieving customer satisfaction of our services and products.
• Ensure all works are carried out as per offer/PO to the customer.
• Report and update progress to Manager.
• Ensure all documentations (T&C, COC, progress report and progress claim etc) are properly updated and signed.
• Testing and Commissioning of project sites post-construction, as well as training of our customers on the BMS/Control System installed.
• Ensure that the company’s policy and objectives and the requirement toward achieving quality, environmental, occupational health and safety are always enforced.

Required Skills:

• Proficient with use of MS Office and Autocad, knowledge of BIM is an added advantage.
• Good oral and written communication skills.
• Dynamic and self-motivated individual who is independent and is able to work with a team.
• Willingness to learn.

Minimum Qualification:

• Candidate must possess at least Diploma or Bachelor Degree in Engineering (Mechanical) or equivalent.
• Related working experience would be value added.
• Those without experience may apply.
• Singaporean will be preferred.

Job Description:

Requires an expert with knowledge of a broad range of IT technologies.
* Proven 2years of experience as an IT professional.
* Knowledge of Linux/UNIX and/or Windows Server operating systems is essential
* Understanding of Nutanix prism, Microsoft HyperV and related virtualisation technologies
* A good knowledge of MS SQL
* An understanding of SAN, NAS and Veeam storage technologies including storage replication
* Maintain inventory and asset configuration documentation for network switches, servers and workstations.
* Ensure the implementation of IT Security System that are aligned of High Availability and Disaster Recovery
* Ensure network security, efficiency and availability for entire IT infrastructure.
* Experience of open-source software and the principals behind it. and using it
* Knowledge of capacity planning and performance measurement techniques
* Strive to learn and ability to interpret performance statistics, identify bottlenecks and translate application load projections into infrastructure utilization projections
* An understanding of Enterprise Security and IT risk management
* Some knowledge of programming languages and current software development practices such as Visual Stdio

Requirements:
- Diploma or Degree in Electronic or IT
- At least 2 years in related field
- Knowledge of VM, Microsoft Servers, Unix, VLAN and etc.
- Knowledge of server and desktop hardware troubleshooting and setup
- Strong analytical, problem solving and decision-making skills
- Ability to work Independently
- Preferable with CCNA

Service Engineer is responsible for providing the company’s after sales technical and services supports. Provides technical advices, recommend scheduled maintenance, assist in product roll-out and start-up, maintain current equipment and resolve faults as required.

Key Responsibilities & Duties -----------------------------------------------------------

· Provide reactive call-out response and exceptional service to Customers

· Installation of systems and products

· Provide Customer with product training

· Carry out hardware and software modifications/upgrades on existing sited equipment

· Regular Preventative maintenance of existing products

· Management and control of spare parts for product repair and upgrade

· Communication and escalation of any service issues in line with the relevant processes

· Cover for other regions during periods of high workload

· Working as part of a team or individually responding to on site customer support requests

· Weekend call-out cover – dependent on region

· Logical approach to fault finding

Academic Qualifications -----------------------------------------------------------------

· Minimum 1 year related technical maintenance / service support experience

· Recognized engineering qualification – preferably electrical/electronic

· Candidates with no experience are welcome to apply. Training will be provided

Work Experience & Skills ----------------------------------------------------------------

• Strong computer skills and understanding of computer peripheral equipment and set up
• Good customer facing skills
• Organized approach to workload planning
• Ability to learn new skills and products quickly and efficiently
• Good written and verbal communication skills
• Could be able to work independently.
• Provide direction and support for basic and advanced troubleshooting for TCS products and equipment at customer sites and for team members.
• Monitor the condition of components and recommend replacement and/or upgrades as required to customer equipment;
• Maintain accurate and current equipment documentation, schematics and preventive maintenance procedures;
• Assist and coordinate to help ensure all technical products leaving TCS have been tested and in good working condition;
• Provide all necessary product, troubleshooting, maintenance and general training to team members and provide updates and direction on new products, technical bulletins, services procedures, etc.;
• Track all maintenance and installation work at customer sites and ensure the proper documentation and forms are completed with the customer and are submitted for internal tracking and finance.
• Installation, testing & QA of new software versions prior to release to the customer.

If you have experience in corporate infrastructure support, that’s the icing on the cake. Our support team is a critical part of our huge and dynamic ecosystem, and we are looking for the best people out there. Join us to experience the complete grasp on designing, installing and maintaining our very own communications!

The Job:

• Research and identify solutions related to the software and hardware’s issues.
• Diagnose and troubleshoot technical issues such as account setup, network configuration,  etc.
• Document technical knowledge in the form of notes and manuals.
• To administer and maintain the company's servers & IT infrastructure.
• Oversee and maintain the company's corporate services such as phone system, email, domain name etc.
• Perform troubleshooting, backup, archiving, and disaster recovery.
• Install and upgrade computer software and network equipment.
• Assist in Asset Management.

The Person:

• Possesses at least Diploma / Degree holder in Information Technology, Computer Science, Computer Studies or equivalent. 
• At least 1 year of working experience as Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
• Have the ability to diagnose and troubleshoot basic technical issues.
• Possesses hands-on experience with Windows/Linux/Mac OS environments.
• Have a good understanding of computer systems, mobile devices and other tech products.
• Excellent problem-solving and communication skills.
• Positive, proactive and has a service-oriented attitude.

• Annual Leaves- Additional annual leave will be credited to you on a yearly basis.
• Medical and Insurance Coverages - We have got you covered.
• Opportunities - Above training and guidance, you will have the opportunity to try, to build your confidence and become your best self, and to interact and build a strong relationship.
• Rocking Diversity- Play hard, work harder with people of diverse skill sets and experiences! Challange yourself to step out of your comfort zone, and you'll find yourself growing in way you'd never imagine.

Job Description

• Execute field technical support to commission, maintain, troubleshoot, and repair equipment and/or systems assigned.
• Develop relevant technical checklists and work instructions.
• Be the technical liaison between suppliers and team members if so assigned.
• Provide technical and engineering assistance to sales staff (if any).
• May be assigned to secure or maintain contracted service sales in the area of provision of preventive and corrective maintenance contract with customers.
• Interface with relevant stakeholders to facilitate service requests fulfilment.

Job Requirement

• Minimally a Diploma in Biomedical Engineering / Mechatronics / Electrical / Electronic.
• At least 2 years hands-on working experience in field service support or equivalent technical experience. Those with lesser experience can work as Assistant Engineer to start with.
• Good technical and analytical trouble shooting skills in equipment and systems.
• Independent, self-sufficient and customer oriented individual.
• Requires commuting within Singapore from site to site to execute duties.
• Proficient in spoken and written English
• Basic knowledge in IT networking or electrical engineering

• Installation and commissioning photocopier machines at customer premises

• Diagnose and repair of photocopy machines on and off site

• Investigate, resolve maintenance and repair issues of the equipments

• Conduct preventive maintenance

• Manage tool kit, spare parts and consumable supplies precisely

• Provide training and advice to customer on operation and basic maintenance of machines

• Attend IT related calls based on networking

• EZ-link payment Machine setup and operation

• Team player and communicates effectively with customers.

Call : 97638555

At Otis, it’s our people that make us different. Come and join OTIS today and be part of the Forbes 2023 World's Best Employers!

Join the Otis family where collaboration, innovation, and empowerment help each individual and the company reach new heights.

About You

You will be responsible to manage a team of service and callback technicians in day-to-day operations and the productivity of each technician.

Key Responsibilities

• Manage a team of service and callback technicians in the day-to-day operations of lifts and escalators
• Responsible for the productivity of each technician
• Monitor of callback trend and implement actions to reduce callback
• Responsible to eliminate Rebel and critical units (if any)
• Ensure that technicians attend to callback promptly and within the stipulated response time
• Ensure that the equipment availability meets the required KPI
• Ensure that the equipment downtime is within the permitted repair time
• Ensure that the equipment are serviced according to the servicing schedule and strictly no missed servicing
• Attend site meetings, fault callback meeting and ensuring that the follow up works are completed timely
• Verification of existing inventory and preparation of purchase requisition and sales order via JDE system
• Extract callback data for monthly report analysis via Service Management System (SMS) system
• Record and update order tracker promptly based on monthly forecast and perform goods receiving upon material delivery and job completion
• Gather site findings and submit via field turn back (FTB) for defective components
• Record technician’s tools and equipment calibration expiry date on a monthly basis
• Prepare and issue PPE, tools and equipment to technicians as and when required
• Responsible for providing field and administration support to the service & operations teams

Requirement

• Degree/ Diploma in relevant Engineering Discipline
  Min. 3 years of working experience as Service Engineer
• Prior experience in lift and escalator industry is preferred
• Excellent stakeholders management and interpersonal skills
• Ability to multitask and work under pressure
• A leader and a team player, enjoy fast and dynamic multicultural work environment

About OTIS
Otis is the world’s largest elevator and escalator manufacturing, installation, and service business. We serve customers in over 200 countries and territories around the world and maintain more than 2 million elevators and escalators globally.

Otis has more than 69,000 employees, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians.

We are proud to be a global team that continues to rise to the challenges of a fast-moving, high-performance company. Together, the people of Otis are creating new ideas and opportunities by collaborating across time zones, geographies, and cultures to better serve our customers. So just imagine where you can take your career!

Job Summary

If you have a passion for water analyzer, flowmeter, and particle counter, join us as a Service Engineer and apply your skills!

We Offer:

- Cohesive Working Environment, Great Teamwork!

- Good Benefits and Career progression opportunities!

- Opportunities for Enhanced Learning!

Here are some of the BENEFITS:

- Comprehensive Group Insurance Coverage

- Dental and Optical Care reimbursement benefits

- Time Off, Birthday Leave & Vouchers, & etc.

- Target incentives

Job Description

• Servicing and maintenance of water analyzer, flowmeter, and particle counter.
• Troubleshooting of water analyzer, flowmeter, and particle counter.
• Commissioning of water analyzer, flowmeter, and particle counter.
• Station on-site for maintenance job and standby for after office hour activation technical support.
• Coordinate with customers to ensure committed service work scopes are executed without business interruption.
• Report generating on all service-related activities.
• Adhere to legal regulations and abide to the safety protocol of all customers and company. To ensure the safety of personnel, equipment, and property at all times.
• Maintain good relationships with customers to achieve positive customer satisfaction.
• Undertake ad-hoc tasks as and when assigned by Department Manager.
• Training will be provided.

Job Requirement

• Min. Nitec in Electrical/ Electronic Engineering discipline.
• Min. 1 year of experience in instrumentation and controls.
• Willingness to learn. Good working attitude.
• Good communication and interpersonal skills.
• Posses Class 3 driving license.

Job Description

• Industry/ Organization Type: Marine Equipment Wholesaler
• Position Title: Electrical Engineer/Service Engineer (Electrical)
• Working Location: Tuas West
• Working Hours: Monday – Friday, 8 am – 5.30 pm (One Saturday per month, 8 am – 12 pm)
• Salary Package: Up to $3,300 + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Carry out testing and commissioning related to marine propulsion systems, power generation systems (Marine and Land), deck machinery, etc.
• Able to perform hands-on fault diagnosis, troubleshooting, and maintenance of marine systems/components in workshops and on-board vessels.
• Must be willing to perform hands-on work in mechanical repairs, installation, and removals.
• Able to read and understand engineering drawings (Electrical and pneumatic).
• Provide support to the project team on the implementation of new projects.
• Provide technical support to customers.

APPLY NOW!!!

• Minimum 2 years of related experience.
• Minimum Higher Nitec in Electrical Engineering, preferably Major in Power.
• Proficient in Microsoft Office.
• Candidates with experience in Electrical Control Systems are preferred.
• Comfortable with travelling (Anchorage/Local/Overseas) on short notice and at odd hours.
• Comfortable with working outdoors and onboard.
• Inexperienced candidates are welcome to apply, as training will be provided.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #65623 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Norman Wee | EA Reg No.: R23115114

Our client is looking for a IT Helpdesk Support Engineer. You will provide day-to-day technical support to end users.

• 5 years or more IT helpdesk / desktop support experience
• Troubleshoot and resolve end user application issues
• Maintain and monitor office network infrastructure
• IT security and antivirus tools
• First level troubleshooting and support for scheduled server backups
• Ensure the smooth running of computers, network devices and printers
• Handle asset management, maintain inventory and liaise with vendors
• Maintain and update technical support documentation
• System monitoring and reports.