Total 17 human resource assistant job vacancies in Customer Service category in Bukit Mertajam, Pulau Pinang - Kedah

We are looking for a friendly, team-oriented individual who is keen to join the team! If your forte lies in interacting with people of all ages and all walks of life, and you possess a flair for detail and organisation, you are just what we are searching for!

Key Responsibilities (administrative aspect of the job)

You will represent the company as well as uphold the company's image with the impression you leave on our clients. You will be the focal point of communication between students, parents and management, providing information, scheduling classes, sorting out administrative tasks, handling queries and sales, and managing feedback. In order to let clients feel welcome at the gymnastics centre, an approachable attitude is the way to go.

Job Requirements

• Minimum 3 years experience of administrative and receptionist background (please provide references)
• Education qualifications (degree, diploma, or certificate in administration and business)
• Proficient in English (verabl and written)
• A customer-service oriented attitude
• Able to work independently to meet deadlines
• Possess effective communicative and interpersonal skills
• Proficiency in intermediate Excel & other MS office application
• Meticulous, independent and has good analytical and problem solving skills
• Work during business operation hours i.e. from afternoon to night, 3.5-6 days work week
• Singaporeans or PRs only

*Only shortlisted candidates will be contacted

Job Highlights

• Career Development and Opportunities
• Duty Meals, Birthday Leave & Flexible benefits
• Complimentary Room Nights & Discounted Room Rates

We are looking for a Assistant Housekeeping Manager to join our team

As a Assistant Housekeeping Manager, we rely on you to:

• Assist Executive Housekeeper in directing and maintaining housekeeping department
• Supervise the team in the maintenance of guest rooms and replenish room supplies
• Ensure quality assurance standards are met at all times
• Ensure the quality of service delivered is compliant with hotel guidelines and policies

We are looking for someone who:

• Takes pride in being a hotelier
• Enjoys interacting with people
• Fully understands room operations
• Enjoys problem solving with a can-do attitude
• Is a friendly, helpful and trustworthy leader
• Has strong interpersonal skills
• Must be detail-focused and guest-oriented

If you are the right person, what are you waiting for? Click the APPLY button now!

Server / Assistant Restaurant Manager is reliable, innovative and will oversee and support the operations, to ensure quality, profitability and an enjoyable dining experience. He/She will also address customers' complaints and queries in a swift, courteous manner.

DUTIES & RESPONSIBILITIES :

• Mainly assist the Restaurant Manager in overseeing and managing the service.
• Monitor compliance with safety and hygiene regulations
• Coordinate communication between front of the house and back of the house staff
• Gather guests’ feedback and recommend improvements to our menus
• Maintain high customer service to our high net worth members

QUALIFICATIONS :

• Work experience as a Restaurant Assistant Manager or similar role in the hospitality industry
• Good reporting skills
• Customer service attitude
• Strong communication and team management skills
• Communication and team management abilities
• Excellent conflict resolution abilities.
• Availability to work within opening hours

BENEFITS :

• Perks of the position
• Things that successful candidates will enjoy and get
• Something that they will get excited about
• Free staff meal daily
• 12 days annual leave

Summary of role requirements:

• Looking for candidates available to work on weekdays and weekends with flexible working hours
• 2-3 years of relevant work experience required for this role
• Working rights required for this role
• Driving Licence
• Excellent command in spoken and written English and Chinese

As the Senior Manager/Assistant Director, IOC, you will lead the planning, implementation and continuous improvement of the Integrated Operations Centre (IOC) for Health and Social Care Division and scale up the various functions for the entire organisation in SLEC.

Responsibilities:

1. Support the Mission and Vision of SLEC

a. Be committed to SLEC’s mission and vision and support SLEC’s growth goals and strives to fulfil our strategic mandate.

2. Superior Situation Awareness and Resource Management

a. Enable the IOC to possess superior situational awareness of all capacities and utilization/efficiency rates of all facility and manpower resources across all service lines and services for SLEC on a daily basis.

b. Create business intelligence/analytics with the preparation of Dashboards and Key Performance Indicators (KPIs), which includes Wait Times for Admission, utilisation rates of facilities, efficiencies of staff and etc.

c. Drive performance management with the measurement of performance gaps and recommend improvement opportunities.

d. Collaborate with various HODs of Services/Divisions to improve efficiencies and utilisation rates of all manpower resources and facilities.

e. Liaise with HODs of Services and Centres in possible cross-deployment of manpower resources when minimum headcount/manning situations are breached.

3. Contact Centre Operations

a. Coach and manage Contact Centre Agents to ensure they deliver class-leading service quality which results in high client satisfaction scores and Net Promoter Scores (NPS).

4. Incident Reporting and Management

a. Classify, report and manage incidents using Incident Reporting matrix and protocols.

b. Alert all relevant stakeholders and senior management promptly on major incidents.

c. Facilitate After Action Reviews (AARs) after each incident with relevant stakeholders and share learnings with senior management and colleagues.

5. Care Integration

a. Harnessing technologies, collaborate with HODs to generate a 360 view of each client.

b. Collaborate with relevant HODs and facilitate the formulation of integrated and standardised care plans across various Services and facilities.

c. Facilitate the planning, development and standardisation of care plans which are outcome and evidenced based.

6. Operations Excellence

a. Assist in the formulation in the Operations Excellence Framework.

b. Map and standardise key processes across Services and facilities (including, Admission, Assessment, Financial Counselling, Care Delivery, Billing, and etc).

c. Identify improvement opportunities and work with HODs and Kaizen/Lean Champions to reduce waste, add value and improve efficiencies.

d. Collaborate with HODs to ensure compliance with Standard Work and embark on PDCA/PDSA cycles as part of the continuous improvement effort.

7. Service Excellence

a. Assist in the formulation of the Service Excellence Framework.

b. Champion the Voice of our Customers (VOC), with a holistic plan to engage, understand and improve the Satisfaction and Net Promoter Scores (NPS) of all Centres and Services.

c. Assist in the implementation of building blocks of the Service Excellence Framework. These include including the following:

i. Service Charter/Vision

ii. Service Transaction Maps (STMs)

iii. Service Measures and Metrics

iv. Service Benchmarking

v. Training and Development

vi. Rewards and Recognition, including Role Modelling

vii. Service Culture

Requirements:

1. Education and Credentials

a. Minimum bachelor’s degree in healthcare administration, business administration or relevant field.

b. Minimum 5 years experience in resource management and supervision in frontline operations.

c. Experience in healthcare/social services sector will be advantageous.

2. Job Requirements

a. Deep knowledge of healthcare service and business models, organization and operations, exposure to community health and innovation.

b. Demonstrates strategic thinking abilities.

c. Excellent problem-solving skills with strong conceptual, highly structured, and analytical capabilities to deal with ambiguities.

d. Committed, self-motivated and action-oriented personality with strong ownership to drive business performance and the success of strategy development and implementation.

e. Ability to work independently across different business units and staff levels.

f. Experience working with internal and external stakeholders.

3. Technical Skills

a. Kaizen/Lean trained with practical experience in mapping and standardizing processes.

b. Prepare Work Instructions/SOPs and Workflows for enterprise-wide implementation.

c. Experienced in managing external clients’ feedback, incident management and generating Dashboards/Reports for Leadership Team’s review.

d. Experienced in the planning and implementation of new systems/technologies enterprise-wide.

e. Strong team player with good collaboration skills with multiple internal and external stakeholders.

f. Self-driven and pro-active with high capacity in managing multiple projects/assignments simultaneously.

Proficient in the use of Microsoft Office applications.

Alliance Française de Singapour is a local non-profit educational and cultural organization, affiliated with the international network of Alliances Françaises. With a mixed team of Singaporeans and French, and more than 4,000 members of all ages, the Alliance Française de Singapour fulfills its mission of teaching the French language and promoting French and Francophone cultures by offering various activities in its language center, gallery, theater and library.

We are looking for a professional and customer service oriented Receptionist cum Admin Assistant to join our team.

Responsibilities

Provide Front desk reception service for the office which includes handling all incoming calls and managing internal & external customers timely and professionally.

Receive and greet all visitors professionally and in a courteous manner.

Maintain a tidy and presentable reception area with necessary stationery and materials (e.g., pens, forms, brochures).

Address admin-related queries in-person and/or via phone/email in a timely, accurate and professional manner.

Receive, sort, and distribute mail/deliveries in a timely manner.

Provide, in-person and via phone/email, basic and accurate information relating to Alliance Française de Singapour’s general & cultural activities.

Maintain office security by following safety procedures.

Ensure that all the main doors (general areas) are duly locked securely after office hours.

Manage translation services, including quoting service fees, collecting payment and issuing receipts.

Advise clients on the different types of membership, account creation, collecting payment and issuing membership cards.

Assist with calling clients for surveys, including post registration call-back exercises.

Provide administrative support to the team and support ad hoc tasks as required.

Other tasks and duties assigned by management.

Qualifications & Experience

Minimum 1-2 years of work experience in office management and receptionist roles

Able to work independently without much supervision

Strong organizational and multi-tasking skills

Pro-active and attention to detail

Singaporean / PR

Job Responsibilities

- Counter services such as offline sales, appointment scheduling, cashier, registration and other ad-hoc tasks assigned by the Management
- Prepare engaging social media content which includes video and photo shooting and editing
- Manage online & offline advertisement and sales campaigns on various e-commerce platforms such as social medias and editorials.

Requirements:

- Minimum Diploma in Marketing with at least 1 years' of experience in sales, preferably in beauty line (Entry level candidates are also welcome to apply)
- Familiar with Microsoft Office with knowledge in Photo & Video editing skills
- Familiar with Canva, Inshot or other photo and video editing software
- Professional, fun & dynamic
- Excellent interpersonal, negotiation and communication skills
- Proactive and self-motivated
- Positive mindset with a can-do attitude
- Must be Chinese, must be able to write in English and Chinese.

- Must work from 1000 - 2000, 6 days off per month.

Role Description

• Billing, checking patient's details, past invoices, appointment records, and checking payment records using Clinic Assist software
• Assist in appointments, operating theatre, ward, and other related bookings
• Assist in patient queries and divert calls to relevant parties
• Advise patients whether cashless payments can be extended for their visits
• Submission of claims through various insurance portals
• E-filing of patient details/chats with patients
• Prepare instruments and assist the surgeon independently for minor surgeries
• This role will require standing in as a chaperone for patients

Requirements

• Able to use Microsoft Office
• Friendly, positive, meticulous, and a team-player
• Service-oriented
• Willing to learn
• Relevant clinic experience prior would be preferred
• 5.5 days: Monday - Friday 9.30 am to 6.30 pm, Sat (half-day morning) 9.30 am to 1.30 pm
• no shift

Closed on Public holidays and Sundays.

WhatsApp only to 96584362

Role description:

• Cleaning of Centre
• Food preparation for clients
• Give full companionship to client(s), if requested

Know-how :

• Mopping floor
• Cleaning toilets
• Cleaning windows
• Basic culinary skills and food hygiene

Responsibilities:

• Maintaining the cleanliness of toilets
• Sweep or vacuum floor or carpets
• Cleaning windows and glass doors
• Wiping and sanitizing the tables and gym machines
• Clearing of rubbish bags
• Prepare and help with the meals for clients
• Provide simple housekeeping chores

Aims:

• Keep the centre clean
• Prepare meals for clients

Most important stakeholders:

• Reporting - Center Manager
• Employees of Hovi Care

Duties and Responsibilities:

• Greet, welcome, and direct customers appropriately at front desk
• Answering of incoming calls, texts and attend to email enquiry.
• Attending to walk-in customer’s enquiries on promotions.
• Registering all customers entering to the clinic via the system.
• Booking and follow up with all appointment bookings.
• Coordinating physician consultation and therapist treatment process.
• Basic housekeeping to maintain the cleanliness of the clinic

Requirement:

• At least 1 year of working experience in Beauty / Aesthetic Clinic/ Massage or Therapy / SPA / Clinic Sales Operations/ Front Desk/ Customer Consultant & related field is required for this position
• Willing to work retail hours, weekends & public holidays
• Be part of a collaborative and inclusive team
• Fast-paced and collaborative working style
• Excellent communication and relationship building skills
• Provide excellent customer service.
• Comfortable in handling mobile phone, email enquiries in English.
• Bilingual. English and Mandarin is a Must to effectively to communicate with Chinese speaking customers.
• Willing to work retail hours and weekends
• A Fast learner (Training Will Be provided)

Job Responsibilities:

If you are a highly organized and detail-oriented person who can multi-tasking, problem-solving and have a passion for administrative excellence, we encourage you to apply for this position.

Receptionist:

• Perform general reception duties by receiving incoming calls and visitors to the department or area.
• Handle outgoing/incoming mails, and liaise with couriers/dispatches for incoming and outgoing documents and goods deliveries.
• Responsible for the upkeeping of meeting rooms, reception area and pantry. Including Stock take of stationary/pantry needs and replenish orders.
• Assist in all the firm’s events, including dinner & dance, cocktail receptions, conferences.
• Arrange gifts for staff that include long service award trophies, new-born gifts, get-well gift, condolences wreaths etc. as needed.
• Prepare HQ onboarding for new employees which includes cleanup and prepare new hire’s onboarding kit. (ie Stationery, Work Station, Laptop.)
• Other ad-hoc administrative duties when required.

Accounts

· Invoice processing in compliance with policies on a daily and weekly basis, delivering high quality service.

· Execute account payable processes in a timely, efficient, and accurate manner.

· Process petty cash claims and data-entry of journal

· Liaise with site personnel for invoice verification.

· Perform data entry of incoming invoices, matching of delivery order, and filing of documents.

· Perform all duties in accordance with company policies, processes, systems, and procedures.

Job Requirements:

- Min GCE ‘N’/’O’ levels or equivalent

- At least 1 year relevant experience in administrative works

- Ability to work independently and as part of a team

- Proficiency in Microsoft Office and Excel

- Pleasant personality, positive, friendly, polite and cheerful

- Good telephone etiquette/communication skills

- Construction industry will be preferred.

Work Arrangement

• Days: Monday - Friday
• Time (Regular day): 1pm - 7pm
• Time (MOE holidays): 7am - 7pm (shifts available)
• Location: Bukit Timah Plaza
• Commitment: min 3 months and above
• Hourly Rate: $12 - $15 / hr

Job Description

• Supervise students with their daily routines, including meal time, homework supervision, academic learning and recreational activities
• Provide care, guidance and support to primary school children outside of their school hours
• Assist the main teacher with classroom management
• Assist in organising and delivery of holistic programmes (both indoor and outdoor)
• Create a safe, nurturing and positive learning environment for students
• Accompany children home on the school bus after school
• Other adhoc duties as required

Job Requirements

• Min. GCE A level/Diploma in any discipline
• Able to coach primary school subjects adequately
• Strong communication skills
• Genuine interest towards guiding and nurturing children
• Undergraduates are welcome to apply
• Prior experience in student care/enrichment setting would be an advantage

Job Description

• Assist the English and Chinese teachers to provide various experiences and activities for children including songs, games and story telling
• Assist in the execution of routine care activities e.g. feeding/meal time, diapering/toileting, bathing/washing, sleeping/napping
• Assist in cleaning/disinfecting of resources/toys
• Assist in documenting observation of children or activities while carrying out activities with children
• Assist in any ad-hoc duties assigned
• Building good rapport with parents and students
• Provide safe and secure environment for children to feel comfortable
• Have a passion for educating young children

• Successful candidates will enjoy an excellent remuneration package
• Preferably with early childhood related certificate (e.g. Fundamental Certificate in Early Childhood Care and Education)
• Relevant work experience as an assistant teacher in preschool environment is a must

COMPANY DESCRIPTION

The EtonHouse International Education Group is headquartered in Singapore with more than 100 schools in over 12 countries. Together these schools provide high quality education to over 12,000 students globally. Over the last 25 years, EtonHouse has been at the forefront of international education offering innovative pre-schools and K-12 schools across Asia. In the early years, an inquiry-based “Inquire-Think-Learn” curriculum, inspired by the Reggio Emilia approach is followed. In the primary, secondary and high school, EtonHouse offers the globally recognized International Baccalaureate (IB) Programme and IGCSE qualifications. There are 10 IB schools in the EtonHouse family.

At EtonHouse,we all share one passion - to shape the future through education. The way we work is a reflection of our unique way of thinking, driven by a commitment to provide the very best for children. We see our educators and colleagues as collaborative, open-minded, lifelong learners, respectful and passionate. We strive to conduct a rigorous and inclusive hiring process to look for individuals who share our image of an educator to join our team. The hiring process is a journey both for ourselves and the successful applicants to learn as much about us as we learn about them.

RESPONSIBILITIES

This position requires the candidate to work closely with the Operations and Client Service team. This position will provide customer care services to students and their parents, as well as operational support for the team.

Job Role & Responsibilities 

• Reception duties, answering any phone and email enquiries.
• Deliver a professional and high-quality service experience in a customer-facing role.
• Acquire a strong working knowledge of the organisation’s programmes and services.
• Handle customers’ queries, feedback and enrolment promptly and professionally.
• Provide customers with clear explanations on our programmes while at the front desk.
• Maintain close liaison with other departments in order to have a good understanding of the operational flow and ensure a seamless client experience.
• Provide operational support for all enrichment programmes
• Develop great rapport with parents, children as well as teachers to build brand loyalty.
• Responsible for the weekly logistics of the enrichment programmes, including printing, assembling, packing and arranging of transport of experiment materials to various schools.
• Perform any other duties and responsibilities as and when assigned by Management.

QUALIFICATIONS

Job Requirements

• Possesses at least GCE ‘A’ levels or the equivalent.
• Required to work shift hours and on weekends.
• Strong proficiency in written and spoken English.
• Being effectively bilingual would be a strong advantage.
• Candidates who have worked in the hospitality or education industry are most preferred.
• Possesses emotional maturity and passion for customer service.
• Familiar with CRM systems and practices.
• Good team player, possesses the ability to work with minimal supervision.
• Positive, extroverted and outgoing personality.
• Well-groomed with a professional disposition.
• Flexible, able to manage change and ambiguity well and able to work under tight deadlines.
• Careful, meticulous, with an eye for detail.
• Well-organised, methodical with strong time-management abilities to manage multiple tasks.

OTHER INFORMATION

• Required to work weekends.
• Location: Canberra Plaza, Great World City, I12 Katong, Woodleigh, Sengkang

Please note that your application will be sent to and reviewed by the direct employer - EIH - HQ

JOB HIGHLIGHTS:

• Comprehensive Medical Insurance
• Performance Bonus
• Friendly Working Environment

Minimum “N” or “O” levels with at least 1 year related working experience.

1. Good customer service attitude, office etiquette & phone manner

2. Interpersonal skills with good command of both English and Mandarin

3. Work independently with minimal supervision

4. Team player to function effectively within the team

5. Organized & able to multi-task

6. Possess initiative & highly resourceful

7. Proficient in MS Office & Excel

8. Handle Shipment

Scope of Works:

1. Personnel is required to provide customer service at the school’s General Office reception counter.

2. Personnel must be able to handle all incoming telephone calls (including redirecting the calls to correct personnel or take down messages where necessary).

3. Personnel will be required to follow the school’s standard operating procedures closely (e.g., School safety and security SOPs and SOPs in handling late reporting students, injured/sick students, etc.).

4. To keep the reception area neat and tidy at all times.

5. Personnel is expected to be able to multitask effectively, especially during peak hours: school arrival time, recess and school dismissal time (where applicable).

Printing

1. Personnel will also be required to provide support in the printing room - to help print teaching & learning materials and test/exam papers.

Administrative Support

1. Personnel is to provide admin. support in areas of data collation, data-entry, operate office equipment and related online systems.

2. When necessary, Personnel will be deployed to other areas of work, for e.g. provide supporting role in school emergency exercises.

Requirement:

1. Preferably have relevant experience in providing frontline service / as receptionist (at least 1 – 2 years).

2. Preferably have experience working in a local mainstream school environment in providing service at reception counter.

3. Bilingual with proficiency in written and spoken English

4. PC literate.

5. People-oriented and have good interpersonal skills.

6. Able to multi-task and be composed under pressure.