Total 2,570 health instructor job vacancies in Customer Service category in Malaysia

Position Overview: We are seeking a dedicated Customer Service Officer to join our team and oversee the day-to-day shift allocation for external staff, ensuring timely and efficient matching of staff to client requirements. The successful candidate will utilize Sandwai | Home and Disability Care Software for staff allocation and bookings, maintain communication with nurses and clients, and address any complaints or concerns promptly. Additionally, the Customer Service Officer will participate in operations meetings to provide updates on Bureau and Home Care status and work towards achieving set targets by management.

Key Responsibilities:

· Allocate shifts to external staff in a timely manner, based on client requests and requirements.

· Maintain accurate records of staff availabilities, roster requests, and shift allocations using Sandwai | Home and Disability Care Software.

· Liaise with nurses and clients regularly to ensure proper staff allocation and address any concerns or requests.

· Notify clients and staff of shift confirmations and ensure effective communication of information to colleagues and management.

· Monitor and address complaints or concerns raised by field staff and clients, escalating to management when necessary.

· Ensure external staff receive their rosters accurately in the system, especially when multiple clients require service within an allocated timeframe.

· Prepare and send report to relevant team/department before end of shift.

· Participate in operations meetings to provide updates on Bureau and Home Care status and contribute to achieving set targets.

· Undertake any other tasks that may arise from time to time, supporting the overall efficiency and effectiveness of the customer service team.

Qualifications:

· Diploma or Bachelor's degree in any field.

· Proven experience in customer service, Experience in a medical or healthcare-related industry will be an advantage but not neccessary.

· Basic computer knowledge. Knowledge of Sandwai or other Allocation software is an advantage.

· Excellent communication skills, both verbal and written, with the ability to convey complex information clearly and effectively.

· Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities in a fast-paced environment.

· Ability to work collaboratively with colleagues and stakeholders at all levels of the organization.

· Flexibility to adapt to changing priorities and requirements.

· Empathetic and patient demeanor, with a genuine desire to support both staff and clients.

Benefits:

· Competitive salary commensurate with experience.

· Ongoing training and professional development opportunities.

· Collaborative and supportive work environment.

Working Hours:

· 24 HRS (Shift On Rotation).

If you are passionate about providing exceptional customer service and making a positive impact in the medical field, we encourage you to apply for this rewarding opportunity. Join our team and help us fulfill our mission of improving healthcare delivery and patient outcomes.
 

Perks & Benefits

• Nearby public transport
• Casual dress code
• Personal leave
• Open culture
• Personal development opportunities

職位概述：我們正在尋找一名專門的客戶服務官加入我們的團隊，負責監督外部員工的日常輪班分配，確保員工及時有效地滿足客戶的要求。成功的候選人將使用 Sandwai |用於人員分配和預訂的家庭和殘疾人護理軟體，與護士和客戶保持溝通，並及時解決任何投訴或疑慮。此外，客戶服務官將參加營運會議，提供部門和家庭護理狀態的最新訊息，並努力實現管理層設定的目標。

主要責任：

· 根據客戶要求和要求，及時為外部員工分配班次。

· 使用 Sandwai | 維護員工可用性、名冊請求和輪班分配的準確記錄家庭和殘疾人護理軟體。

· 定期與護理人員和客戶聯絡，以確保適當的人員分配並解決任何疑慮或要求。

· 通知客戶和員工輪班確認，並確保與同事和管理階層有效溝通訊息。

· 監控並解決現場工作人員和客戶提出的投訴或疑慮，必要時上報給管理階層。

· 確保外部員工在系統中準確接收他們的名冊，特別是當多個客戶在分配的時間範圍內需要服務時。

· 在輪班結束前準備並向相關團隊/部門發送報告。

· 參加營運會議，提供局和家庭護理狀況的最新信息，並為實現既定目標做出貢獻。

· 承擔不時出現的任何其他任務，支援客戶服務團隊的整體效率和有效性。

資格：

· 任何領域的文憑或學士學位。

· 擁有豐富的客戶服務經驗，醫療或保健相關行業的經驗將是一個優勢，但不是必需的。

· 基本的電腦知識。了解 Sandwai 或其他分配軟體是一個優勢。

· 優秀的口頭和書面溝通能力，能夠清晰有效地傳達複雜訊息。

· 強大的組織能力和對細節的關注，能夠在快節奏的環境中管理多項任務和優先事項。

· 能夠與組織各級的同事和利害關係人協作。

· 靈活地適應不斷變化的優先事項和要求。

· 具有同理心和耐心，真誠地希望支持員工和顧客。

好處：

· 與經驗相稱的具競爭力的薪資。

· 持續培訓和專業發展機會。

· 協作和支持性的工作環境。

工作時間：

· 24 HRS（輪班換檔）。

如果您熱衷於提供卓越的客戶服務並在醫療領域產生正面影響，我們鼓勵您申請這個獎勵機會。加入我們的團隊，幫助我們履行改善醫療服務和病患治療結果的使命。

津貼和福利

• 附近的公共交通
• 休閒著裝要求
• 事假
• 開放文化
• 個人發展機會

For more information on the Job Description and Responsibilities please click the link below. More detail about the role We are looking for a new Receptionist in the Womens Health Team. The successful candidate will need to possess good keyboard skills and have experience of working in a busy, challenging environment. The working rota will include general reception duties, meeting and greeting the patients and visitors to the department, answering the telephone to enquiries, booking and cancelling appointments, waiting list management, filing, clinic preparation of medical records, assisting all members of the multi-disciplinary team and communicating the relevant information in a timely way. Good communication skills are essential for this role and also the ability to cope under pressure. You will need to be confident working both in a team, and working independently. We are looking to recruit someone who has exceptional IT and record keeping skills and a knowledge regarding confidentiality and data protection. If you believe you have good customer service skills with a pleasant professional manner, then please apply. NHS experience is desirable but not essential, full training will be given. Working Pattern: 24 hours per week, 3 days a week (days to be confirmed), 08:30 - 17:00. Interview Date: To be confirmed For further information please contact: Debbie Kneale; Service Manager on 01271 322248 This is a fixed term contract for 12 months. For current NHS employees this post could be a secondment opportunity. As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve. Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon. The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received. The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust. Benefits We will work together to maintain a culture that develops and supports you and your team. This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there. Looking after you is important to us. We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies. If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays. You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups. Salary is not the only financial benefit You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including: National discount services such as the Blue Light Card and Health Service Discounts. Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter Car lease schemes. The NHS Pension scheme (one of the most generous and comprehensive in the UK). Cycle to work scheme These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.

Job Title: - Care Support Worker - Mental Health Location: - Oxford Health NHS Foundation Trust Pay Rate: £11 - £20 Hours: - Flexible About the Trust- Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across the Thames Valley and beyond. As a large Trust, there is a variety of opportunities both in communities and hospitals. By working in partnership with a range of organisations such as universities, Oxford Health works hard to promote innovation in healthcare, support research and to train doctors, nurses and allied health professionals. As a member, youll have fantastic benefits: Competitive pay rates work this week, get paid next week Manage your shifts and timesheets on the go access your My Bank shift portal anywhere, anytime online or through your smartphone Essential support when you need it 24/7 365 days Call us anytime Multi-locational - work across neighboring Trusts First choice of shifts or placements at your Trust access before they are made available to agency Varied working options to suit your lifestyle access to the Bank gives you options of ad hoc shifts or fixed Term placements Training and development opportunities Build holiday allowance for every shift you work Stakeholder pension scheme available What you'll be responsible for: Monitoring patients' conditions by taking temperatures, pulse, respirations, and weight. Assisting in the delivery of patient care as directed by the Registered Nurse Ensuring that the patient is the prime focus when making decisions about their care and wellbeing. Assisting patients with compassion when undertaking normal activities of daily living whilst ensuring that privacy, dignity, and human rights are respected. The role will involve, but not be limited to you performing the above Who are NHS Professionals? We specialise in putting people in places to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members. As an equal opportunities' organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and Inclusion agenda and we strongly encourage suitably qualified applicants from a range of backgrounds to apply. Disclaimer Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.

Please see attached the job description and person specification for more information about this role.

Please refer to the attached job description and person specification for full details of responsibilities. To support service users with transitioning from secondary care into primary care. To be a valued core member of primary care teams within an LCG, using specialist mental health knowledge. To develop links and foster a culture of partnership between Primary Care Teams and CPFT Adult Mental Health Services. To promote the use of treatment protocols and care pathways leading to increased integration of service users within Primary Care setting. To enable practitioners in Primary Care to develop their skills and confidence in assessment and treatment of particular mental health problems. Facilitate joint work between Primary Care and Secondary Care interface and Primary Care/Voluntary Sector to increase range of services/interventions available. To develop a close relationship with Primary Care practices, attending practice meetings and having regular informal contact. Interventions will be delivered under Primary care governance and policies whilst also maintaining adherence to CPFT Trust policy.

Metro South Health is Australia's first digital health service and one of the largest in Queensland, with an estimated residential population of approximately one million people or 23 per cent of Queensland's population. 
This is your opportunity to join the dedicated team of professionals at Metro South Health and be part of a world-class, dynamic and growing health service that embraces technology, excellence in health care, teaching, research and empowering our people to be the best in serving our community.
About the Role

Provide adequate follow up procedures and maintain appropriate and accurate documentation in accordance with established guidelines.
Ability to develop working relationships with other key agencies (including government and non-government organisations) to provide stronger and more coordinated health service programming to the local community.
Actively participate in a working environment supporting quality human resource management practices including employment equity, anti-discrimination, occupational

... Click here to view more detail / apply for Client Support Officer, Queensland Health

The Service Operations Lead will support the management Incident and Problem Management activities for Queensland Health's enterprise corporate solutions (including SAP finance (S/4HANA), SAP HCM and Workbrain). The Service Operations Lead reports to the Manager, Corporate Systems Support. The position links closely with other teams within Queensland Health, its suppliers and its clients, to ensure an effective integrated solution is maintained.
About Corporate Enterprise Solutions:
This exciting job opportunity falls under the Corporate Enterprise Solutions branch within the Department of Health and provides solutions and services that support Queensland Health's enterprise corporate applications while also supporting the payroll transactional processes. This application suite includes the largest integrated rostering and payroll solution in the public sector and the finance, business and logistics solution and management environment. 
What we are looking for:

High level of political astuteness and ability to manage contentious and complex issues with sensitivity,

... Click here to view more detail / apply for Service Operations Lead, Queensland Health

Please find attached job description for full details. Advertising date : 19th April 2024 Closing date : 10th May 2024 We welcome your application.

What you will be doing as our PCMH Administrator: You will be delivering an administrative support function using standard operating procedures. You will also take the appropriate steps to ensure decisions are actioned within clearly defined policies, procedures and codes of conduct, escalating any anomalies as required. What are we looking for in our ideal PCMH Administrator: General administrative support to the organisation Referral management Patient waiting lists Appointments Diary/rota/clinic management Patient information systems Procurement and stock management Meetings management including minute taking Reception/telephone support

To be the first clinical point of contact for the service, effectively screening, assessing and working with service users with complex common mental health needs and stable, predictable and enduring serious mental health needs , exercising judgement to identify and assess healthcare needs, and consider range of options for treatment. To work in partnership with service users to assess their mental health needs using sound knowledge base and clinical judgement and where indicated deliver evidence based brief interventions. To deliver Primary care recovery focused Psychological Interventions that meet the need of service users who are too complex and/or not suitable for IAPT yet do not meet the threshold for the Psychological Therapies in Secondary care mental health. To deliver Wellness & Recovery Action Planning (WRAP) that supports a recovery focused care model that emphasises the service users choice, preference of interventions/treatment and establishes meaningful networks of support that take into account their Bio/Psycho/Social needs. Support service users through their transition from secondary care mental health services and reduce the incidence of re-referral back into SMHS. Support Primary Care with SEMI registers and enabling services users with Stable& Enduring Mental Health difficulties to access physical health checks working towards reducing the inequity in mortality and morbidity rates for this population. To signpost and support the seamless transition of care to other services including primary, secondary care and voluntary services.

Main Responsibilities Working closely with the professional heads and the General Manager to provide demonstrable assurance that the quality of the clinical services including patient safety, patient satisfaction and clinical outcomes meet the required high standards. This will include investigations into serious incidents, complaints and staffing issues, appraisal, supervision and training of staff and compliance with mandatory reporting. Service Managers work closely with the Team Managers (direct reports) and other professionals to ensure care pathways are effective with regular reviews to enable strategic and operational plans to be delivered. Service Managers are responsible for ensuring good patient flow management utilising a combination of demand and capacity information, length of stay data caseload management and adherence to agreed clinical pathways. In addition, Service Mangers systematically make certain that clinical governance arrangements are imbedded within services and are working to full effect. Working with the Clinical and Service Leadership to recruit, motivate and train the workforce. To be able to demonstrate that staff have the appropriate skills and training to deliver high quality care. To appoint Team Leaders with the appropriate competencies. To be visible and available and to manage the performance of services to ensure excellent clinical outcomes and good levels of engagement. Actively support services to deliver any research objectives and encourage quality improvement. To be part of and participate in the senior manager on call rota. Key Results The service manager is accountable for people management and development across their services. They will ensure people are focused and efficient in their roles and are achieving in individual and service outcomes. Robust performance and attendance management will be fundamental to ensuring service objectives are achieved and problem areas identified at an early stage with solutions quickly implemented. Leadership Through coaching and feedback, drives a performance achieving culture ensuring people are carrying out their roles to the highest possible standard and that they understand the key measures for success. Ensures structures are in place so the teams are aware of and can pursue the aims, objectives and overall strategy of the service, thereby contributing to the overall development of clinical services. Ensures timely and reliable recruitment decisions and ensures effective management of staff induction and ongoing supervision for all staff, ensuring formal appraisal carried out in line. Identifies staff training & development needs and liaises with HR to meet these. Provides guidance and support to team members in meeting individual and team objectives through structured performance management processes, seeking advice from HR and applying Policy as needed. Role models professional credibility and conduct, setting a standard for services. To promote a culture of innovation and continuous improvement based on best practice and positive service user experience. To ensure that all staff treat service users, carers and relatives with dignity and respect at every stage of their care. To give clear and inspirational direction and support to staff working within the services, ensuring they are appropriately managed, motivated and engaged, in order to ensure the successful and co-ordinated delivery of activities and outcomes. Provide visible leadership and presence to services. Have a flexible approach which allows learning and development of others whilst providing constructive feedback and addressing any performance related issues. Financial and Physical The Service Manager will be key to operational delivery and management of basic financial controls. They will lead on effective management of resources and expenditure within their remit using approved financial management practices. Participates in the business planning process, rigorously reviewing financial performance across their services and reports on financial performance to the General Manager. Support Team Manages with service budgets, applying agreed financial processes and implementing necessary changes while setting goals for future financing. Understand financial risks within services and recommends remedial action, prompting timely query resolution. Observes personal duty of care in relation to equipment and resources used in the course of their work and is responsible for supporting teams do the same. Resources To organise resource allocation which maximises value for money and to make recommendations for improvement. Minimises costs of additional staffing (e.g agency) through effective staff deployment, planning and timely recruitment. Workforce Monitors and supervises direct reports to work within performance, quality, safety and financial targets. Identify links with motivation and performance and able to demonstrate 100% annual appraisals for direct reports. Sets SMART objectives for direct reports, aligned to strategic objectives and targets. Adopt Safer Recruitment principles and ensures robust selection processes which provide equality of opportunity and enhance quality of selection decisions. Seek to develop own capabilities and creates culture of shared learning. Quality & Performance The Service Manager takes responsibility for the quality of their services through effective monitoring of service delivery and ensuring internal quality processes are in place and working effectively across all services. They will ensure a clinical governance framework is in place in all services. Ensures all services are fully compliant with regulatory and contractual requirements and that contractual targets and outcomes are achieved to maximise income and achieve contractual compliance. Takes responsibility for the quality of their services, leading on service self-assessments and driving the review and development of continuous improvement plans to demonstrate good progressions and achievement against regulatory or contractual improvements. Demonstrates how feedback from those using the services is used to achieve improvements to service delivery while ensuring recommendations and lessons learnt from SUIs and complaints are implemented within services. Responds to management and service data requests in a timely way, ensuring this is validated and provided within agreed deadlines. Collates and analyses clinical data to (a) identify and minimise risk, (b) optimise clinical effectiveness, (c) optimise service efficiency. Devises a plan that addresses these components within the immediate context of service delivery and the broader operational framework of the service. Undertakes robust investigations into SUIs, practice and concerns, producing high quality and timely reports with appropriately recommendations. Ensures physical environment is safe and appropriate for staff and service users and in line with the Health & Safety policy. Ensures complaints are investigated efficiently and promptly in line with Policy and that any learning is shared across the services and the rest of the organisation as appropriate. Supports all staff in their duty to identify report and record all incidents of potential or actual abuse whether the victim is an adult or child and ensure that advice is sought from the Safeguarding Team where necessary. Ensure patient flow (waiting lists / length of stay / caseloads) are managed in line with agreed standards and act swiftly to address any deviations. Actively work with Team / Ward Managers in improving both quality and performance across service areas. Ensures services can demonstrate active review and scrutiny of individual care plans so that they are responsive to individual needs and evidence progression towards desired outcomes. Be responsible for assisting Team Managers to support their staff in assessing service users, completing a full needs assessment, developing a psychotherapeutic formulation and writing a tailored care plan to be implemented & evaluated. Other Maintain personal and professional development to meet the changing needs of the job, participate in appropriate education and training activities. Champions change and embraces new ways of working to make services run more efficiently. Deputise for the General Manager as required. Undertake any other duties required following discussion and agreement with the General Manager.

Benefit Summary

• Public Healthcare Settings
• Competitive remuneration packages + Bonuses
• Stable career opportunity with career progression

Responsibilities:

• Conduct interviews and provide health information to patients, advising on safe practices and disease prevention.
• Trace contacts of patients with communicable diseases.
• Follow up on patients' treatment progress and coordinate with healthcare providers.
• Review medical records, liaise with doctors, and update diagnoses.
• Provide health education to various stakeholders.
• Participate in public health initiatives and research projects.

Requirements:

• Minimum diploma in any discipline.
• Experience in healthcare, counseling, or social work is advantageous.
• Excellent team player adept at interacting with patients, healthcare teams, and community partners.

Interested candidates kindly click the APPLY NOW button or email updated resume to gavin.tan@dhc.com.sg

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform you that only shortlisted applicants would be notified.

Tan Chee Meng (Gavin)
Registration Number: R1546873
Dynamic Human Capital Pte Ltd | EA License No.: 12C6253

Our organization is dedicated to providing compassionate support services to individuals living with mental health conditions, empowering them to achieve their recovery goals and lead fulfilling lives. We are committed to promoting mental wellness, resilience, and social inclusion for all our clients.

Job Description:

Are you passionate about supporting individuals on their journey to mental wellness? We are seeking dedicated individuals to join our team as Support Workers in Mental Health. No prior experience is necessary – we provide comprehensive training and ongoing support to help you succeed in this role.

Responsibilities:

* Providing practical and emotional support to clients living with mental health conditions, promoting their well-being and recovery.
* Assisting clients to develop and implement individualized recovery plans, supporting them in achieving their goals and aspirations.
* Building trusting and therapeutic relationships with clients, providing non-judgmental listening and empathy.
* Facilitating group activities and therapeutic interventions to promote social connection and skill development.
* Collaborating with mental health professionals and community resources to coordinate holistic care services for clients.

Qualifications:

* Empathetic and non-judgmental attitude towards individuals with mental health conditions.
* Excellent communication and interpersonal skills.
* Ability to work collaboratively in a multidisciplinary team environment.
* Willingness to learn and apply recovery-oriented approaches to support clients' journey to wellness.

Benefits:

* Comprehensive training program covering various aspects of mental health support.
* Opportunities for career advancement and professional development.
* Rewarding work that allows you to make a positive impact on the lives of individuals with mental health conditions.

If you're passionate about promoting mental wellness and supporting individuals in their recovery journey, we invite you to apply for this meaningful opportunity today!

See attached detailed job description and person specification: Staff benefits 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years Excellent pension Cycle to work scheme Salary sacrifice car scheme Wellbeing programme Blue Light Card Discounts