Total 184 front office assistant job vacancies in kuala lumpur

• 職位名稱：會計助理。
• 薪資：RM2400-2800。
• 工作地點：Lake Fields（每週工作 5 天），Sungei Besi，KL。

關於公司
該公司是馬來西亞領先的國際奢華時尚和生活風格品牌零售集團。旗下擁有超過 100 個品牌，是馬來西亞最知名的品牌之一。
目前，他們正在招募初級會計候選人加入其位於 Lakefields 公司總部的財務團隊，該總部位於雙溪伯西/史里肯邦安地區 The Mines 附近。
該公司每週工作 5 天，週一至週五上午 9.30 至下午 6.30。
在這方面，Chrisjac 正在與 Lakefields 客戶的管理層合作，尋找合格的會計人員來擔任該職位。
關於工作
此次空缺職位為初級全職永久職位。該職位向高級客戶主管和/或財務經理匯報，並將與對帳和應收帳款團隊密切聯繫。
該職位的主要目的是在採購和銷售分類帳維護、處理發票、供應商對帳、銀行對帳、庫存管理和定價等會計職能的相關方面向財務經理提供協助和支援。部分角色和職責是在會計系統中發布會計資訊。
關於候選人
此初級職位的候選人必須至少擁有會計/簿記方面的證書或文憑資格。候選人應具有至少一年或兩年的零售業會計經驗。在這種情況下，將適當考慮具有學士學位的應屆畢業生。強大的 Excel 和數學技能對於成功擔任此職位至關重要。
對於會計候選人來說，這是一個獲得經驗並在知名的高級時裝零售企業中立足的絕佳機會。要考慮擔任該職位，候選人必須精通英語口語和書面語，並精通國語和中文/普通話。
總部位於雙溪場 (Sungei Besi) 地區 The Mines 附近的萊克菲爾德 (Lakefields)，希望申請該職位的候選人必須確保他/她會覺得該地點很方便。

對該職位的申請
特此邀請有興趣的候選人透過轉發您的履歷副本進行申請，以供我們審核。您可以透過 Jobstore 線上申請，點擊下面的「申請」按鈕提交您的申請。或者，候選人可以透過我們的電子郵件jobs@chrisjac.com.my將您的履歷直接轉發給我們

津貼和福利

• 休閒著裝要求
• 事假
• 開放文化

• 職位名稱：財務助理經理。
  
• 薪資：RM 6000-8000。
• 工作地點：吉隆坡-蕉賴（每週 5 個工作天）。

關於招募公司
Chrisjac Recruitment 正在與市場領先的房地產商業組織合作，招募一名完全合格的會計師，以支援財務經理管理財務報告的全部功能。該組織是一家成熟且知名的房地產商業組織，在全國各地擁有大量混合開發項目。
工作角色
該職位直接向規劃和報告經理報告。
主要任務是為房地產投資組合的房地產開發團隊提供財務支持，以確保及時準確的報告、預測和分析，從而有助於商業決策。
主要職責：
*管理日常會計活動，執行月末結算日記帳並管理應付帳款團隊。
*負責管理集團房地產開發實體的全套帳目。
*準備資產負債表調節表。
*協助管理預算控制。
*透過執行審查準備金、應計費用、預付款項產生財務帳戶來支援結帳。
*提供變異數分析報告支援。
*準備審核計畫。
*稅務事務和預算編制方面的支援。
*管理固定資產/投資財產登記冊和文件。
此人
要成功擔任此職位，候選人必須擁有會計資格，學士學位或完成專業課程（ACCA/CIMA）
如果是 MIA 會員，請給予高度評價。
在處理房地產開發帳目行業的全套帳目/財務報告方面擁有 5-6 年的豐富工作經驗。
優秀的溝通能力（英語、國語和中文/國語）
良好的會計系統應用知識；了解 Noetic 會計系統將是一個額外的優勢。

如何申請
特此邀請有興趣的候選人透過轉發您的Word格式履歷來進行申請，以供我們審核。您可以選擇透過JOBSTORE線上申請，點擊「申請」按鈕提交您的申請。或者，候選人可以透過我們的電子郵件直接將簡歷轉發給我們的CHRISJAC ： jobs@chrisjac.com.my

津貼和福利

• 休閒著裝要求
• 事假
• 開放文化

• 職位名稱：會計助理。
• 薪資：RM2500-3000。
• 工作地點：Lake Fields（每週工作 5 天），Sungei Besi，KL。

關於公司
該公司是馬來西亞領先的國際奢華時尚和生活風格品牌零售集團。旗下擁有超過 100 個品牌，是馬來西亞最知名的品牌之一。
目前，他們正在招募初級會計候選人加入其位於 Lakefields 公司總部的財務團隊，該總部位於雙溪伯西/史里肯邦安地區 The Mines 附近。
該公司每週工作 5 天，週一至週五上午 9.30 至下午 6.30。
在這方面，Chrisjac 正在與 Lakefields 客戶的管理層合作，尋找合格的會計人員來擔任該職位。
關於工作
此次空缺職位為初級全職永久職位。該職位向高級客戶主管和/或財務經理匯報，並將與對帳和應收帳款團隊密切聯繫。
該職位的主要目的是在採購和銷售分類帳維護、處理發票、供應商對帳、銀行對帳、庫存管理和定價等會計職能的相關方面向財務經理提供協助和支援。部分角色和職責是在會計系統中發布會計資訊。
關於候選人
此初級職位的候選人必須至少擁有會計/簿記方面的證書或文憑資格。候選人應具有至少一年或兩年的零售業會計經驗。在這種情況下，將適當考慮具有學士學位的應屆畢業生。強大的 Excel 和數學技能對於成功擔任此職位至關重要。
對於會計候選人來說，這是一個獲得經驗並在知名的高級時裝零售企業中立足的絕佳機會。要考慮擔任該職位，候選人必須精通英語口語和書面語，並精通國語和中文/普通話。
總部位於雙溪場 (Sungei Besi) 地區 The Mines 附近的萊克菲爾德 (Lakefields)，希望申請該職位的候選人必須確保他/她會覺得該地點很方便。

對該職位的申請
特此邀請有興趣的候選人透過轉發您的履歷副本進行申請，以供我們審核。您可以透過 Jobstore 線上申請，點擊下面的「申請」按鈕提交您的申請。或者，候選人可以透過我們的電子郵件jobs@chrisjac.com.my將您的履歷直接轉發給我們

津貼和福利

• 休閒著裝要求
• 事假
• 開放文化

• 職位名稱：財務助理經理。
  
• 薪資：RM 6000-8000。
• 工作地點：吉隆坡-蕉賴（每週 5 個工作天）。

關於招募公司
Chrisjac Recruitment 正在與市場領先的房地產商業組織合作，招募一名完全合格的會計師，以支援財務經理管理財務報告的全部功能。該組織是一家成熟且知名的房地產商業組織，在全國各地擁有大量混合開發項目。
工作角色
該職位直接向規劃和報告經理報告。
主要任務是為房地產投資組合的房地產開發團隊提供財務支持，以確保及時準確的報告、預測和分析，從而有助於商業決策。
主要職責：
*管理日常會計活動，執行月末結算日記帳並管理應付帳款團隊。
*負責管理集團房地產開發實體的全套帳目。
*準備資產負債表調節表。
*協助管理預算控制。
*透過執行審查準備金、應計費用、預付款項產生財務帳戶來支援結帳。
*提供變異數分析報告支援。
*準備審核計畫。
*稅務事務和預算編制方面的支援。
*管理固定資產/投資財產登記冊和文件。
此人
要成功擔任此職位，候選人必須擁有會計資格，學士學位或完成專業課程（ACCA/CIMA）
如果是 MIA 會員，請給予高度評價。
在處理房地產開發帳目行業的全套帳目/財務報告方面擁有 5-6 年的豐富工作經驗。
優秀的溝通能力（英語、國語和中文/國語）
良好的會計系統應用知識；了解 Noetic 會計系統將是一個額外的優勢。

如何申請
特此邀請有興趣的候選人透過轉發您的Word格式履歷來進行申請，以供我們審核。您可以選擇透過JOBSTORE線上申請，點擊「申請」按鈕提交您的申請。或者，候選人可以透過我們的電子郵件直接將簡歷轉發給我們的CHRISJAC ： jobs@chrisjac.com.my

津貼和福利

• 休閒著裝要求
• 事假
• 開放文化

1.   To deliver the most complete and personalized service as may be required in all areas of Guest Service Operations.
2.  To assist hotel guest efficiently, courteously and professionally at all times.
3.  To perform all Guest Service Tasks described under:

• Concierge
• Cashier
•  Telephone Operator
   

This is a vital role in ensuring MFS can calculate independent Net Asset Values of investment funds. A Fund of Funds Middle Office Operations (FOF MOO) Associate will be a part of a global team that is responsible for data collection of pricing information relating underlying fund positions and loading the information to the security master application.

An FOF MOO Associate will have a strong understanding of what drives the value of an investment fund, the types of products it trades and the nature of day to day operations between an investment fund and its counterparties, all alongside a keen interest in learning new technologies and skills.

• Supports team manager and performs management duties when the manager is absent or out of office
• Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill check
• Assists management with hiring processes and new team member training
• Answers team member questions, helps with team member problems and oversees team member work for quality and guideline compliance
• Communicates deadlines and goals to team members
• Develops strategies to promote team member adherence to company regulations and performance goals
• Conducts team meetings to update members on best practices and continuing expectations
• Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines
• Ensures company brand materials and physical working spaces meet and exceed company presentation standards
• Provides quality guides to team performance and outcome required by the team that they are leading

Performance Management 

• Develop, Own, Improve & Maintain department KPIs while constantly finding ways to become more efficient and effective. 
• This includes working on special projects that will reduce stakeholder escalations, deflect incidents from coming into the department, and ensuring customer experience. 
• Be the owner of department systems, tools, SOPs, and overall customer experience.

ABOUT US

We’ve got modern day solutions for all your modern day delivery woes.

In a world that’s constantly on the move, we know how important it is to keep things moving. We’re on a mission to enable everyone, from single merchants to the largest companies, to move goods and e-commerce anywhere in Asia Pacific and beyond.

Logistics should be easy, quick and seamless at great rates. And we believe this standard should be the norm, not the exception as we strive to be the best logistics company in Asia Pacific. Currently, we’ve made our presence felt in Malaysia, Thailand, Indonesia, Philippines, India, Singapore and China. Our deep integration with Airasia’s network and infrastructure puts us in a unique position to achieve what sounds impossible, and we need you to bring this to a reality.

SALARY RANGE : RM5,000 - RM7,000

A DAY IN A LIFE

As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

Financial Reporting

• Prepare and analyse a full set of financial statements, including balance sheets, income statements, and cash flow statements
• Oversee all financial transactions, including accounts payable, general ledger entries, and cashflow management
• Analyse financial data and trends to provide insights and recommendations to management
• Ensure compliance with accounting standards, regulations, and internal controls
• Collaborate with internal teams and external auditors to ensure accurate financial reporting
• Perform ad-hoc financial analysis and reporting as needed

Account Receivable

• Coordinate effort with sales and customer service teams to arrange collections activities to maximize cash receipts by sending statements / reminder letters to clients and following up to ensure prompt payment.
• Provide customer service regarding collection issues, perform customer reconciliations and resolve discrepancies.
• Ensure accuracy and timeliness of invoice & CN issuance to customers and customer portals.
• Assist month-end reporting by producing accurate sales report, sales journals and sales reconciliations
• Review aging report and analyze account history to determine the appropriate action necessary for successfully handling aged debts and skipped or partial payments.
• Communicate with team lead and local business unit Controller regularly and follow up on identified action plans on aged debts or customer disputes.
• Review credit terms and credit limit for new and existing customers.

Continuous Improvement

• Contribute to the development and implementation of positive change in the AR function in the Company.
• Leverage on use of technology and implement cost-neutral process enhancements

SKILLS & EXPERIENCE

These are minimum-requirement skills and a ‘must-have’ for the role: (If any, otherwise you can skip)

• Bachelor's degree in Accounting, Finance, or related field.
• Previous experience in financial reporting, accounts receivable, or related roles.
• Strong understanding of accounting principles, financial analysis, and reporting requirements.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Detail-oriented with strong analytical and problem-solving abilities.

Job Requirement:

• Candidate should possess a Diploma / Advanced Diploma or equivalent in Logistic / Transportation
• Preferably at least 3 years of related working experience.
• Preferably undefined specializing in Transportation / Logistics or equivalent.
• Good communication skills in English,Malay language for both spoken and written
• 1 undefined positions available

This Commercial Assistant cum Office Manager will report to the Commercial Director, APAC.

The part you will play

• Commercial Support:
  • Assist the Commercial Director with various tasks, including scheduling meetings, preparing presentations, and coordinating travel arrangements.
  • Act as a point of contact between the Commercial Director and internal/external stakeholders, managing communication and follow-up as needed.
  • Support the commercial team with administrative tasks, such as data entry, file management, and document preparation.
  • Facilitate communication and collaboration within the commercial team and across departments, fostering a positive and productive work environment.
  • Prepare and distribute internal communications, announcements, and reports as needed.
  • Serve as a liaison between the Commercial Director and other departments, providing support and assistance as required.
• Office Management:
  • Oversee the smooth functioning of the office, including managing office supplies, facilities, and equipment.
  • Coordinate office maintenance and repairs, liaising with vendors and service providers as necessary.
  • Implement and maintain office policies and procedures to ensure efficient operations and compliance with company standards.
  • Maintain accurate records and files, both electronic and physical, and ensure data integrity and confidentiality.
  • Assist with organizing company events, meetings, and conferences, including scheduling, logistics, and coordination.
  • Implement, and maintain EHS policies, procedures, and programs to ensure compliance with local regulations and Group standards.
  • Coordinate EHS training and support to employees on EHS policies, procedures, and best practices.
  • Serve as the primary point of contact for EHS-related inquiries, reporting, and compliance matters.

We are seeking a highly motivated and analytical individual to join our Global Payments Services team as a Manager, Middle Office Operations, Global Payment Services (Internal Job Title: Junior Associate Director). You will play a vital part in ensuring the smooth and efficient operation of our Global Payments function, whilst having a lasting impact by playing a key role in several strategic global initiatives.

Key responsibilities:

Payment Processing

• Responsible for the accurate input, approval and processing of payments in accordance with established procedures
• Investigate and resolve payment discrepancies and errors promptly and accurately.
• Liaise with clients, investment managers, vendors and other stakeholders to ensure timely and accurate processing of client payments..
• Work with internal teams, such as Treasury, Banking Operations and Client Operations to ensure that all deliverables are met.
• Ensure adherence to internal control policies and procedures.
• Analyse payment and query data to identify trends and opportunities for improvement.

Leadership

• Act as escalation point for team.
• Deputize for Manager when required, ensuring that work is fairly allocated across the team.
• Ensure critical issues are escalated in a timely manner to senior stakeholders.
• Represent local team on global projects, and lead workstreams of projects.

Continuous Improvement

• Identify opportunities to improve the efficiency, accuracy and security of payment processes.
• Develop and implement process improvements.
• Ensure that procedures are up to date, and in line with firm standards.
• Stay informed of industry best practices and regulatory updates as they pertain to payments.
• Analyse opportunities for improvement within the overall payment process

Ad hoc: 

• Actively participate in the development and implementation of new systems and processes related to payments.
• Collaborate with cross-functional teams to contribute to product development initiatives to optimize payment processing and client experience.
• Assist with other ad-hoc tasks (e.g. audit requests) as required.

LUXASIA is the leading beauty omnichannel distribution platform of Asia Pacific that has successfully enabled brand growth for more than 100 luxury beauty brands. Our integrated brand-building capabilities include luxury retail, online commerce, consumer marketing, and supply chain management. Since 1986, the company has partnered the world’s finest brands, such as Aveda, Bvlgari, Calvin Klein, Diptyque, Hermes, La Prairie, Montblanc, and SK-II. We have also established Joint Ventures with the likes of LVMH Group, Elizabeth Arden, Puig, Yves Rocher, and By Terry. At the core of our business is a diverse and dynamic #OneTeam of 2000 talents that shape the face of luxury beauty, and delights consumers daily across our growing footprint of 15 markets. Come join us now.

Why Join Us?

At LUXASIA, we believe there is beauty within every talent – that is you.

We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific, and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you the autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.

With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn’t that beautiful?

Position purpose:

You will partner the principal(s) to develop the business strategies, objectives and targets for your respective brands in the region. You will drive the brand awareness, expansion and penetration strategies to strengthen the position of the business in the market.

• Strategize, plan, manage and execute all marketing plans and activities to meet the goals and objectives of the brand/s and the company.

• Ongoing review and evaluation of brand/s business performance to ensure achievement of monthly and annual sales targets and to uphold the positioning/ranking of the brands in its distribution.
• Effectively communicate the unique selling propositions of the brands in all brand communications strategies to build brand desire and that will resonate with target markets. Innovate and spearhead creative marketing activities and initiate suitable co-marketing tie-ups to create more business opportunities for the brands
• Organize and plan all product launches, activities or events and prepare the relevant marketing tools and mechanics - to be in line with the brand image and strategy, as well as to achieve set sales targets.
• Manage and liaise with Editors/Beauty Editors, contractors and partners on the planning and execution of all communication and promotional campaigns.
• Create and ensure consistent and impactful visual merchandising displays at all brand point of sales i.e. department stores and all other appointed retailers

• Responsible for the overall P&L of the brand/s up to Product Contribution and relevant KPIs encompassing effective management of stock holding and set A&P budget.
• Compile and review competitors’ marketing activities periodically, as well as ongoing collection of market data, trends and information, for analysis of the brand/s competitive performance and decision making.
• Create and maintain strong working relationships with the principals of the brand/s and the retail stores management, representing the company in business negotiations and tie-ups
• Lead, coach and guide direct reports to develop strong brand knowledge, marketing and business capabilities and inculcate team working spirit.
• Initiate and coordinate ad-hoc corporate assignments, where required.

Key Success Factors:

• Net Turnover total brand/brand group in alignment with the company and principal
• Mix of channel in alignment
• Retail sales mix and growth in alignment according with or without launches
• Effective A&P

• Product Contribution level in alignment
• 5% (of Net Sales target) generated in PR value
• Inventory & forecast level in alignment

Requirements:

• Have a tertiary qualification or equivalent combination of relevant working experience that will allow the successful performance of job expectations.
• Have at least three (3) years of distribution / brand management experience, preferably in luxury consumer goods / FMCG / Beauty industry in product management and / or product marketing experience.
• Have experience analyzing and reporting on marketing activities, in particular analyzing ROI from campaigns and lead nurturing.
• Have a good interpersonal, verbal and written communication skill to drive tasks to completion.
• Are positive and professional attitude and ability to thrive in a fast paced, growing business.

• Have experience with Ms. Excel required, familiarity with CSV files.

Do you have what it takes to succeed in a fast-paced and intense environment? Do you thrive on challenges? Do you want to bring innovative ideas to life? Are you keen to abandon the status quo, try new things, embrace failures as lessons, recover fast, yet always pursue excellence?

If so, you are the one we are looking for. JOIN US and let’s grow together.

To explore other careers opportunities, visit our careers page @ https://www.luxasia.com/careers/

If you have a question for us, please drop us an email here.

We regret to inform you that only shortlisted candidates will be contacted. Thank you.

Recruitment Privacy Notice

By proceeding with your application, you confirm that you have read LUXASIA's recruitment privacy notice [https://www.luxasia.com/recruitment-privacy-notice/] and consent to the LUXASIA group collecting, processing and disclosing your personal data for purposes specified in the notice.

Note to staffing agencies

Please DO NOT contact LUXASIA’s employees or Talent & Excitement (T&E) team in an attempt to present candidates for our roles. LUXASIA has our own panel of appointed agencies that we work with. Any agency who is interested to work with us must obtain prior written approval from LUXASIA’s T&E team before you submit candidates’ resumes, and then only in conjunction with a valid fully executed contract for service and in response to a specific job opening. LUXASIA will not pay a fee to any Agency that does not have such agreement in place. Thank you for your understanding.

• Empowering, fun and vibrant culture to grow professionally
• Strong learning ground for your career and opportunity to work with globally renowned brands
• Complimentary Goods and Flexi Benefits

EBC Financial Group – a global financial services provider headquartered in the dynamic city of London, we specialize in global financial investment, asset management and financial consulting. Our team consists of seasoned professionals and young talents who bring diverse perspectives and exceptional skills to the table. Since our establishment in 2020, our company has experienced rapid growth. We currently operate in major financial hubs worldwide, including Cyprus, Sydney, Singapore, Kuala Lumpur, Hong Kong, Tokyo, Bangkok and more. At EBC, integrity, respect, and youth are our core values. The right candidate will have the opportunity to work with experienced professionals and be part of a dynamic and innovative team. Join us on our mission to create value for our clients and become a trusted partner in the global financial market. 

Job Summary:

We are looking for an experienced Senior PR Executive or Assistant PR Manager with a global focus to join our dynamic team. The successful candidate will be responsible for developing and executing strategic public relations initiatives to enhance the company's brand reputation and visibility on a global scale. This role requires strong communication skills, media relations expertise, and a proactive approach to building and maintaining positive relationships with key stakeholders, including media outlets, influencers, and industry partners.

Key Responsibilities:

• ·       Develop and implement comprehensive global PR strategies to increase brand awareness and positive media coverage.
• ·       Cultivate and maintain relationships with international media outlets, journalists, bloggers, and influencers to secure editorial coverage and PR opportunities.
• ·       Create compelling press releases, media pitches, and other PR materials to effectively communicate key messages and company news to target audiences.
• ·       Organize and manage press events, product launches, media briefings, and other PR activities to generate media interest and coverage.
• ·       Monitor media coverage and industry trends, conduct media analysis, and prepare reports to evaluate PR effectiveness and identify opportunities for improvement.
• ·       Collaborate with internal teams, including marketing, communications, and product development, to ensure alignment of PR initiatives with overall business objectives.
• ·       Serve as a spokesperson and media liaison for the company, responding to media inquiries, interview requests, and crisis communications as needed.
• ·       Identify and leverage opportunities for thought leadership and executive visibility through speaking engagements, awards, and industry conferences.
• ·       Develop and maintain PR databases, press lists, and contact databases to support PR campaigns and outreach efforts.
• ·       Stay informed about industry developments, competitor activities, and emerging trends in PR and communications to inform PR strategy and tactics.

• ·       Bachelor's degree in Communications, Public Relations, Journalism, Marketing, or related field.
• ·       Minimum of 4-6 years of experience in public relations, corporate communications, or related roles, preferably with a global focus.
• ·       Proven track record of successfully executing PR campaigns and securing media coverage on a global scale.
• ·       Excellent written and verbal communication skills, with the ability to craft clear, concise, and compelling PR materials.
• ·       Strong media relations skills, with an extensive network of media contacts and experience pitching stories to journalists and influencers.
• ·       Ability to work effectively under pressure, prioritize multiple projects, and meet tight deadlines in a fast-paced environment.
• ·       Strategic thinking and problem-solving abilities, with a results-driven mindset and a focus on achieving measurable PR objectives.
• ·       Flexibility to work across different time zones and accommodate international travel as needed.
• ·       Proficiency in PR software and tools, such as Cision, Meltwater, or PR Newswire, as well as Microsoft Office Suite.
• ·       Experience in crisis communications and reputation management is a plus.

Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia. We are licensed and registered in Singapore, Indonesia, Thailand, Malaysia, and operating in Vietnam, and backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business financing to small and medium-sized enterprises (SMEs), which is crowdfunded by individual and institutional investors.

And here at Funding Societies | Modalku we live by our core values:

• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.
• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.

What you will do:

• Oversee and assist to manage the Customer Experience team, ensuring efficient and effective daily operations.
• Supervise, guide and monitor the team in delivering a best in class customer experience via our omni-channel support.
• Act as a dependable resource, ready to provide support and fill in for team members on daily operations as required.
• Develop and implement customer engagement and process improvement strategies.
• Collaborate with cross-functional teams to execute strategic projects aimed at enhancing customer experience and achieving business objectives.
• Monitor performance metrics and provide regular reports and insights to manager.
• Demonstrating critical thinking, problem solving and a commitment that is in line with our mission and company values.
• Job function listed is not exhaustive and can include other responsibilities as assigned.

What we are looking for:

• Have at least 3 years of experience in Customer Experience or Customer Success role, preferable in the financial services or fintech industries.
• Strong leadership and interpersonal skills, with the ability to motivate and inspire teams to achieve goals and experience in team’s management.
• Demonstrated ability to execute strategic projects and drive results.
• Detail-oriented with strong analytical and problem-solving abilities.
• Familiarity with CRM systems and customer engagement tools is an advantage.
• Prior experience in customer onboarding and AML will be an advantage.
• Self-motivated and capable of working independently as well as collaboratively in a fast-paced environment.
• Adaptable and flexible, with the ability to thrive in a dynamic and evolving organization.

What it is in for you:

• Dynamic and lean team
• Opportunities for learning and growth
• Quarterly team outing & hangout

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Flexible Working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
• Medical Benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too.
• Mental Health and Wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit!
• Learning & Development - We believe learning should never end and we support everyone with curated learning programs on our internal learning platform.
• Tech Support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity

Join the Trailblazing Team at SMEVentures - Empowering SME Growth in Asia Pacific

Are you a dynamic, multitasking wizard with a flair for communication and an eagerness to wear multiple hats in a fast-paced, innovative environment? SMEVentures is on a mission to bridge the generational gap in SME ownership across the Asia Pacific, and we're looking for a Multifaceted Administrative Specialist & Receptionist to be the heartbeat of our daily operations.

Your Role:

As the first point of contact for the aspiring entrepreneurs and retiring business owners we serve, you'll embody the voice and ethos of SMEVentures. Stationed at the forefront, your warm, professional demeanor will ensure every caller feels valued and supported. Beyond the calls, your playground will be our CRM system, where you'll streamline administrative processes, and even dabble in podcast editing.

Key Responsibilities:

• Serve as the primary receptionist, handling incoming calls with a blend of professionalism and warmth.
• Manage administrative tasks using our CRM system and other software tools to keep our operations running smoothly.
• Support marketing activities using LinkedIn and other channels.
• Assist in scheduling appointments and managing email and chat communications.
• Support team members with administrative tasks as needed.
• Contribute to the success and development of new initiatives over time.

If you're ready to be a part of something truly transformative and lend your skills to fostering the next generation of SME leaders in the Asia Pacific, we'd love to hear from you. Apply now to join the SMEVentures family and help us build the future of business legacy preservation and growth!

• Native-level English proficiency, with impeccable communication skills.
• Ability to multitask, prioritize, and work efficiently in a fast-paced setting.
• A can-do attitude towards taking on a variety of tasks, from administrative to creative.
• Previous experience in an administrative role preferred, with proficiency in CRM systems.
• A commitment to work M-F during Sydney business hours is a must.

Who You Are:

• A multitasker at heart, ready to jump from phone calls to social media posts without missing a beat.
• Someone who thrives in early-stage, dynamic environments and loves the idea of having a tangible impact.
• Eager to support and grow with a team that values legacy, innovation, and the power of SMEs.

• A pivotal role in a pioneering company focused on the sustainability of SMEs in the Asia Pacific.
• A chance to work with a diverse, passionate team dedicated to making a real difference.
• Opportunities to grow and wear multiple hats in a supportive, dynamic environment.