Total 256 Manager front end developer job vacancies in Others category in Malaysia

• Oversee Front Office duties ensuring all guests are accommodated according to their particular requests
• Maintaining high-quality guest services primarily in the areas of arrivals, departures, rooming, special needs and guest enquiries
• Assist Front Office management to operate a highly proficient and productive department
• Lead and mentor the team through training and development with the assistance of the Front Office management team
• Respond to guest needs; resolving any issues that may arise

ALL about us:

Novotel Perth Murray Street represents one of Accor’s most exciting and notable brands. Set in the vibrant cultural and business district of Perth CBD, 431 room 4½ star Novotel Perth Murray Street is an excellent choice for every imaginable kind of travel in Western Australia.

We have the perfect opportunity for an experienced full time Front Office Manager to join our amazing team.

Reporting to the Hotel Operations Manager, your role extends beyond simply overseeing front-of-house operations. Your mission is to foster team unity, promote cross-departmental engagement, and ensure the creation of unforgettable experiences for every guest. 

ALL about you:

• Previous experience in Front Office Management
• Full time flexible availability weekdays, weekends & public holidays
• Outstanding attention to detail, time management, strong organisation, excellent presentation & communication skills
• The ability to easily build rapport with team members and guests is essential
• An in-depth understanding of all Front Office operations, 4 and 5-star standards & procedures
• Proficient in using Microsoft Office products – Tech Savvy
• Experience with a Property Management System (PMS), Opera desirable
• Must have unrestricted eligibility to work in Australia and hold an RSA

ALL about the role:

You will responsible managing Front Office operations including guest arrival and departure, room inventory and availability, guest service standards and initiatives, loyalty recruitment, and room profitability as well as:

• Confidence in communicating with guests and colleagues to ensure cohesive collaboration
• Conquer challenges alongside guests, transforming dilemmas into success stories through creative solutions
• Recruit, train, and mentor Front Office team members, nurturing their professional growth, and diligently monitoring their performance
• Adhere to WHS requirements, promptly respond to emergencies, and prioritise the safety of both guests and team
• Exhibit proficiency in accurately handling reservations, managing guest accounts, and analysing reports and data
• Closely monitor budgets, expenditure, and revenue to make informed operational decisions and achieve financial objectives

ALL about Accor:

At Accor, we live and breathe our company values. We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. As the world's largest and fastest-growing hotel group, we’re reimagining hospitality through a network of more than 5,300 properties in over 110 countries. When you join the team, you’ll become part of that network too. We’re proud to take care of the people who take care of our guests and provide an environment that supports learning, provides worldwide benefits and has fun! 

This is your opportunity to make your mark in the Hospitality game with huge opportunities to further grow your career!

Job Description:

Join our team and play a pivotal role in shaping exceptional guest experiences! As the Assistant Front Office Manager, you will lead with precision, ensuring the seamless operation of our Front Office aligned with Hyatt International's Corporate Strategies and brand standards. Your commitment to guest satisfaction will be the driving force behind our success.

Key Responsibilites

• Oversee the efficient functioning of the Front Office, consistently exceeding colleague, guest and management expectations.
• Collaborate with a passionate team to uphold the highest standards of service excellence.
• Navigate a fast-paced environment with grace, demonstrating resilience and flexibility under pressure.

Requirements:

• Ideally with a university degree or diploma in Hospitality or Tourism management.
• Possess a minimum of 2 years work experience as a Duty Manager in hotel operations. Candidates with work experience as an Assistant Front Office Manager will be an advantage.
• Showcase comprehensive knowledge of all front office operations and individual job requirements.
• Demonstrate organizational prowess, results-oriented mindset and a calm, professional demeanor in stressful situations.
• Exhibit exceptional interpersonal skills, embracing diversity, and fostering positive interactions across various backgrounds.
• Ability to work flexible shifts including nights, weekends, and holidays.

Desired Skills:

• Motivational leadership style coupled with effective communication and outstanding customer service abilities.
• Proficient in organizational, interpersonal, and administrative skills.
• Previous experience with hotel operation systems such as Opera, HotSOS, etc.

JOB SUMMARY

Duties and Responsibilities

• The Duty Manager is the representative of Senior Management.
• The Duty Manager will be the first to be called if a guest is looking for a member of the management team. In dealing with different situations, the Duty Manager must ensure that they use tact and diplomacy to rectify quickly the situation, reaching the guest satisfaction but as well respecting the procedures and organization of Courtyard by Marriott.
• Maintain an accurate record in the Duty Manager's logbook of items and incidents which may be of concern to the management and/or which may requires further attentions.
• Recognising department’s top performers
• Establishing guest satisfaction and to be able to strengthen business relationships with guests
• Ensure the continuous learn and growth of associates within the front office department and to be able to identify future/potential leaders within the department

Other Functions

• The Duty Manager will act personally with a member of Security for any Safe Opening in the hotel, following the security procedures and will record any of this action on the appropriate format.
• In the event of fire ensure the overall co-ordination as per emergency procedure established. In the absence of Front Office Manager, the Night Duty Manager will call right away the appropriate persons; will ensure that each staff takes control of his/her duties during Fire and that the guests are well informed of the security measures to be taken.
• Report to security any suspicious behaviour, luggage and altercations. All incidents must be recorded in the Duty Manager’s Logbook.
• Effectively use the results of Duty Manager’s Logbook and all other guest feedback mediums to improve product and service delivery.
• Develop and implement action plans based on results from the feedbacks given by associates
• To champion upsell and Marriott Rewards campaign
• To motivate and cultivate everyone in the team to be able to champion the upsell and Marriott Rewards campaign

Lobby Co-ordination

• The first assignment & main area of work of the Duty Manager is the Lobby, when the Duty Manager is not away to do a specific task, he/she will spend all his/her time in the lobby to co-ordinate the overall lobby activity and will be dynamic in guest relationships.
• The Duty Manager will join daily the Front Office Manager briefing & weekly the Front Office Meeting to bring with dynamism and initiatives all the questions, case studies & new ideas to be considered and discussed.
• The Duty Manager will be very active giving full information & updates to all the Front Office staff. During the absence of the Front Office Manager, The Briefing will be conducted by the Duty Manager.
• All incidents must be recorded in the Duty Manager Logbook. Front Office Manager to be contacted in case of any emergency.
• Ensure the overall co-ordination of the Front Office Operations and to assist all sections of the Front Office department.

Supervision & Control

• Ensure the overall co-ordination of the Front Office Operations and to assist all sections of the Front Office department.
• Responsible to keep all Front Office Standards and Procedures in line with Marriott Brand Policies.
• Ensure the proper follow up of the room requests & co-ordination with housekeeping regarding the priorities in room cleaning.
• Ensure that the End of Day is completed correctly and that the number of "No Show", "Rooms Occupied", “Complimentary” and "House Use" are accurate. The Duty Manager to supervise the accuracy of the daily financial reports issued by Front Office.
• The Duty Manager will ensure that the immigration registration is done fully as per procedures established.
• Keep full records of incoming and outgoing items in the Duty Manager Safe & to ensure proper follow up.
• Ensure that all Front Office areas are clear, clean & tidy at all times.
• Ensure all Front Office Standards and Procedures in line with the Marriott Policies
• Ensure the safety and security of the property and the smooth and efficient running of the Hotel's operation.
• Provide supervision and support to the Front Office team and other departments when required.
• Ensure department policies and procedures are understood by all employees and observed in tasks performed.
• Ensure effective communication of new and updated information regarding policies, rates and general hotel information.

Responsibility in terms of security

• The Duty Manager will act personally with a member of Security for any Safe Opening in the hotel, following the security procedures and will record any of this action on the appropriate format.
• In the event of fire ensure the overall co-ordination as per emergency procedure established. In the absence of Front Office Manager, the Night Duty Manager will call right away the appropriate persons; will ensure that each staff takes control of his/her duties during Fire and that the guests are well informed of the security measures to be taken.
• Report to security any suspicious behaviour, luggage and altercations. All incidents must be recorded in the Duty Manager’s Logbook.

CANDIDATE PROFILE

Education and Experience

• Minimum O Level Certification
• Preferably 2-3 years experience in similar field
• Familar with Opera Software

You will be responsible to assist with the efficient running of the department in line with Hyatt brand standards, whilst meeting employee, guest and owner expectations. The Team Leader - Front Office / Grand Club is responsible to assist to ensure the smooth and efficient running of the Front Office / Grand Club within the Rooms Division.

• Candidates with Diploma / Degree in Hospitality / Tourism Management or equivalent will be preferred.
• Minimum 2 years work experience in hotel operations.
• Possess good customer relations, communications and interpersonal skills.
• Able to work shifts, weekends and public holidays.

Embark on a rewarding journey with us as an Assistant Manager – Front Office / Grand Club, where you not only play a pivotal role in ensuring the seamless operation of the department but also take the reins in leading and managing a dedicated team. Align with our esteemed brand standards and surpass the expectations of colleagues, guests, and owners, showcasing your ability to step up into a leadership role and drive excellence.

Key Responsibilities:

• Collaborate with the Assistant Front Office Managers / Grand Club Manager to maintain the efficient running of the department and uphold brand standards.
• Assist in managing the day-to-day operations of the hotel's front desk, contributing to a flawless guest experience.
• Demonstrate your commitment to guest safety and satisfaction by playing a key role in our emergency response procedures, ensuring the wellbeing of our guests and colleagues.

Requirements:

• Ideally possess a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2 years work experience as Assistant Manager or Team Leader in Front Office / Guest Relations within a hotel environment.
• Showcase exceptional communication and customer relations skills.
• Demostrate adept problem-solving abilities, coupled with strong administrative and interpersonal skills.

HOTEL OVERVIEW

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

Assistant Manager, Front Office

Summary of Responsibilities:

• The main responsibilities and tasks of this position are as listed below, but not limited to these:
• Assist guests with check in and checkout, and other cashiering duties
• Capable of defining, coordinating and managing a service delivery system utilizing resources, tools, data and service standards
• Ensure all guest relation services, behavioral and technical are maintained in accordance with the hotel standards and in line with hotel's strategic plan
• Maintain visible image of management at all times. Provide management presence by coaching employees in handling feedback
• Provide a warm welcome to guests on arrival and register them as well as issuing room keys by using the appropriate standards
• Efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions
• Handle guests’ mails, messages, and answering phone calls
• Maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests
• Comply with hotel and department policies and procedures at all times
• Maintains the privacy of all guests by ensuring that no details of the guests are disclosed to anybody
• Meet, greet and provide rooming for VIP guests
• Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Reception and Duty Manager
• Attend daily briefings and relevant departmental meetings
• Ensure the safety, security and loss control policies and procedures are compiled with at the front desk and back office area
• Supervise and ensure the smooth and efficient daily operation of the Front Desk, ensuring all hotel guests and visitors receive an optimum level of service and care at all times
• Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Reception and Duty Manager
• Comply with hotel and department policies and procedures at all times
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed to anybody
• Establish awareness of the Hotels fire and emergency procedure
• Ensure vigilance in regard to in-house credit matters and act upon any discrepancies
• Provide assistance of the Front Office areas such as Front Desk, Airline Desk, Groups, Rooms Controlling and Lobby Greeters
• Ensure strict compliance of the Credit Card Privacy – PCI and to the Cash Float SOP

Qualifications

• Minimum GCE “A” Level or equivalent
• University Degree Preferred
• Minimum 2 years hotel front office experience
• Read, write, speak English fluently
• Computer Knowledge, i.e. well versed with windows, internet explorer and word
• Technical Knowledge in Front Office Operations
• Basic Supervisory Skills, verbal and written skillsm planning, decision making, training and development
• Able to work in a team, i.e. caring about other team members and open towards other nationalities
• Detail-oriented, organized and very flexible with working exteded hours
• Able to work under pressure and independently
• Energetic with positive attitude
• Good interpersonal and communication skills

Our commitment to Diversity & Inclusion:

We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

If you feel you are ready for your next professional challenge, apply on: https://careers.accor.com/

GenAI Developer(Multiple headcounts!)

6 to 12 months contract (extendable)

Your new role

· Design and develop GenAI applications using LLMs for specific use cases, focusing on efficiency and effectiveness.

· Integrate insights from human cognitive processes, such as decision-making and emotional responses, into AI application development.

· Collaborate with teams to identify use cases for GenAI applications.

· Optimize the performance and user engagement of LLMs.

· Stay abreast of latest developments in GenAI, LLMs, cognitive science, and psychology.

· Test and refine applications based on user feedback and cognitive principles.

What you need

· Bachelor’s or Master’s degree in Computer Science, AI, Cognitive Science, Psychology, or related fields.

· Proven experience in GenAI development, particularly with LLMs.

· Familiarity with cognitive science or psychology in decision-making and emotional response contexts.

· Previous experience working on the design of LLMs, LangChain, and open-source solutions such as Falcon and Llama.

· Demonstrated ability in developing innovative AI solutions and contributing to open-source projects.

What you'll get in return
This is an exciting opportunity to join a global company. You will be part of a dynamic team and you will be remunerated at market competitive rates.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Denise at Hays on +65 9611 0531 or email denise.lee@hays.com.sg for a confidential discussion.

Referrals are welcome.

EA Reg Number: R21103035

EA License Number: 07C3924 | Company Registration No: 200609504D

Reporting to the EAM-Room, Front Office responsibilities and essential job functions include but are not limited to the following:

• Assist the Front Office in all aspects of the department and ensure service standards are followed
• Provides managerial support for Reception, Royal Service, Concierge, Guest Relations and Guest Services in the daily operational duties for these areas
• Consistently offer professional, friendly and engaging service
• Ensure proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines
• Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
• Train supervisors and fulfill training role in the absence of the trainer
• Assist guests regarding hotel facilities in an informative and helpful way
• Follow department policies, procedures and service standards
• Follow all safety policies 
• Other duties as assigned

Qualifications

• Thai nationality only.
• Passion for guest service
• Excellent written and verbal communication, interpersonal and leadership skills
• Highly organized, results-oriented with the ability to be flexible and work well under pressure
• Degree or Diploma in Hospitality Management is an asset
• Fluency in English
• Minimum of 1 year previous proven Front office manager experience

 

Thai nationality (limit of expat quota)

Job description

Company Description

Modern, minimalistic and strategically located just minutes' walk away from Dhoby Ghaut MRT. Ji Hotel Orchard Singapore, a member of H World Group (formerly Huazhu Group) is committed to recruiting and hiring diverse talents based on merit. At Ji Hotel, we promote a work culture that is inclusive and equitable.

Job Highlights

• Near MRT
• Uniform Provided
• Birthday Leave

Job Description

Job Responsibilities

• Assist Hotel General Manager in managing the day-to-day operation of the Front Desk at the hotel.
• Provide courteous and efficient service and if possible to comply with each and guests' request.
• Familiar with rates in the hotel and their availability status; up-sell whenever possible.
• Ensures that all Front Office staff with guest contact responsibility is well-mannered and groomed as per company standard at all times.
• Resolves issues pertaining to guest’s negative feedback and manages the complaint effectively to maximize guest satisfaction and communicate to Management for any necessary follow up.
• Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Job Requirements

• Minimum Diploma holder
• Cert in Hospitality or Tourism management will be an advantage.
• Minimum 2 years work experience as Assistant Manager or Team Leader - Front Office / Guest Relations in a hotel.
• Well-developed communication and customer relations skills.
• Exceptional customer service skills and proven problem-solving skills.
• Strong Leadership qualities including professionalism and excellent presentation.
• Good planning and execution skills with ability to be persistent while focusing on detail elements of tasks.
• Mature, meticulous, resourceful, organized and able to work independently.
• Able to work on rotating shifts and on weekend/PH

We are seeking a talented Adobe Experience Manager (AEM) Developer based in Bengaluru location. This is a great opportunity to work with cutting-edge technologies and collaborate with a team of highly skilled professionals.

• Minimum of 3 years of experience in Adobe Experience Manager (AEM) development
• Proficiency in Java/J2EE, HTML, CSS, JavaScript, and other related technologies
• Strong understanding of AEM components, workflows, templates, and sling models
• Experience with AEM 6.x or higher and Adobe Marketing Cloud
• Knowledge of web technologies such as REST, SOAP, JSON, and XML
• Experience with front-end frameworks like Angular or React is a plus
• Excellent problem-solving and troubleshooting skills
• Ability to work independently and as part of a team
• Strong communication and interpersonal skills
• Experience working in an Agile/Scrum development environment

About Us

Zone IT Solutions is Australia based Recruitment company. We specialize in ERP and larger IT Services. We offer flexible, efficient and collaborative solutions to any organization that requires IT, experts. Our agile, agnostic and flexible solutions will help you source the IT Expertise you need. Our delivery Offices are in Melbourne, Sydney, Singapore, and India. If you are looking for new opportunities your profile at Careers@zoneitsolutions.com or contact us at 0434189909

Also follow our LinkedIn page for new job opportunities and more.

Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We welcome applicants from a diverse range of backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds and people with disabilities.

We are looking for an experienced Front Office professional to join our team. Reporting to the Front Office Manager, you will: 

• Lead a shift of Front Office professionals, ensuring our guest experience is at the forefront at all times
• Assist in developing, implementing and maintaining procedures for the Front Office department and fostering a focus on guest engagement
• Assist with the management of the team including training and development, ensuring the team’s success
• Handle complex guest queries and feedback

• Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors
• Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
• Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
• Any matter which may affect the interests of the hotel should be brought to the attention of the Management.

The Role Responsibilities

Strategy

· Ensure program/projects portfolios align with the End User Services transformation strategy and with the overall Technology and Business strategies of the Bank.

· Communicate the Transformation/change activity on a regular cadence with global stakeholders including TTO, Business, Finance, Property and Human Resources.

· Ensure programs and projects have clear requirements defined leading to a fit for purpose outcomes that are strategically aligned, innovative, well-engineered, secure by design, resilient and cost effective.

· Ensure all program deliveries are considerate of run optimisation/efficiency inc automation (service request fulfilment, testing and operations simplification), as well as service quality and reliability.

· Work with Group Information Security to ensure solutions delivered into production meet bank security standards.

· Establish and maintain strong, strategic partnerships with vendors and service suppliers.

Business

· Ensure the programs of work align to business priorities and adjust/pivot where needed through RF’s.

· Build transparent and compelling investment cases (along with Hive and product leads) with clearly defined scope and benefits.

· Lead and govern the full lifecycle of portfolio and program management including strategy definition, business case approval, plan, design, build, test, implementation, and value realisation.

· Oversee multiple complex programs

· Manage all global stakeholder engagement across technology, operations, business, and support functions.

· Fund through change investments colleague digital dexterity to enable rapid adoption of new capabilities across the organisation.

· Ensure delivery is architected and engineered appropriately, outcome aligns to requirements (functional/non-functional) and bank standards/process’, is commercially attuned, delivered as fit to run and is secure by design.

· Manage all program/project financials and resourcing (forecast, plans, actuals, time booking, sourcing, adjustments where needed).

· Manage all governance and benefits tracking – ensure consistency and standards applied for all projects and programs, and clear benefit tracking via explicit metrics and KPI’s that map directly to the strategic priorities.

· Provide program status and reporting to all levels of the organisation

· Manage all program and project issues, risks and drive for fast decision making to strive for continuous value delivery.

· Implement and champion new ways of working (agile, lean, retrospectives etc) with respect to delivery.

Processes

· Integration of our delivery frameworks - Ensure the resilience deliverable during requirements analysis, design, development and test phases along with ensuring best practices are followed

· Participate in architectural discussions and ensure that solutions match requirements. Contribute to this discussion, and moderate recommendations and options.

· Communication management - Perform Status reporting, escalations, stakeholder communication.

· Ensure compliance with the Bank’s security, resiliency, quality, and production readiness processes.

· Ensure vendor relationships are appropriately managed and deliver value.

People and Talent

· Will own all EUS program and project teams (bar Property Technology) and manage/govern the EUS program and project delivery portfolio into all RF’s. Will own and provide governance through a central PMO function servicing all EUS delivery portfolios and activities

· Will own responsibility for a team of high performing program, project and PMO staff in global strategic and core locations.

· Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.

· Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.

· Employ, engage and retain high quality people.

· Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.

· Will manage stakeholder communications and narrative as it pertains to program/project delivery, associated risks/issues and EUS/TTO strategic alignment

· Support hive heads and product leads in creation and execution of RFPs/RFIs where part of program delivery scope

Risk Management

· Responsible for identifying, assessing, monitoring, controlling and mitigating risks to the Group identified in the responsible services. Awareness and understanding of key risks facing the Group and the role the individual plays in managing them

· The ability to interpret the Group’s Financial information, identify key issues based on this information and put in place appropriate controls and measures.

· Ensure a full understanding of the risk and control environment within End User services.

· Ensure support procedures are in place and adhere to Group Security & Audit policies within End User Services.

Governance

· Deliver to commitments, manage risk and issues and communicate effectively with sponsors and stakeholders regularly

· Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls and if necessary, oversee changes in these areas as it relates to program and project delivery.

· Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.

· Responsible for delivering ‘effective governance’ including MI; capability to challenge peers effectively; and Willingness to work with any local regulators in an open and cooperative manner.

· Provide change management governance and guidance.

· Ensure delivery and subsequent go live conforms to prerequisite evidence and requirements inc appropriate evidence of onboarding approval, licencing, operational readiness, testing, architecture and commercial/ fiscal parameters of the business case etc (examples - non exhaustive).

Regulatory & Business Conduct

· Display exemplary conduct and live by the Group’s Values and Code of Conduct.

· Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

· Lead the End User Services Transformation team to achieve the outcomes set out in the Bank’s Conduct Principles. Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.

· Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

· Group CIO

· Regional, Business and Country CIO’s

· TTO CFO and MT

· ET MT

· Global Head of End User Services

· CISO

· Country CTM’s

· COO’s

· Board MT BPM’s

· HR and Property MT

Other Responsibilities

· Perform other responsibilities assigned under Group, Country, Business or Functional Policies & procedures.

Our Ideal Candidate

· 10+ years of Portfolio & Program Management experience and deep exposure with financial industry will be advantageous

· Strong background to end user services (Azure IaaS, PaaS)

· Knowledge of product management and agile disciplines

· Education: Degree or Higher [IT related tertiary qualification]

· Certifications: PMP, ITIL, Agile SCRUM Master

· Languages: Business Communication

Role Specific Technical Competencies

· Program & Portfolio Management

· Project Management

· Risk Management

· Stakeholder Management

· Financial Management

· People Management

· Vendor Management

· Management Reporting & Data Analytics

· Communication & User Adoption Practice Knowledge

· Storage solutions (NAS, SAN, direct attached)

· Azure IaaS, PaaS

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

· Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

· Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum

· Flexible working options based around home and office locations, with flexible working patterns

· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Job Description

Assists the Front Office Manager in directing and supervising the activities of the front desk, including information/reception, concierge, bell services, reservations office and business centre. Responsible for welcoming guests and groups to the hotel, attends to guests’ queries, complaints and to interact with guests.

• Ensures a smooth and efficient operation at the Reception in accordance with the objectives and quality standards
• Ensure all duty shifts procedures are being carried out and recorded on shift check list.
• Ensure all reception staff is being briefed during rolls calls and knows special arrivals and the room situation for the day.
• Checks on the general appearance of all front office staff when they are on duty, and conducts spot checks on their performance.
• Ensures that all guests are attended to immediately at the reception desk.
• Ensure the Front Office Manager is kept fully inform of any relevant feedback from the guest and other departments.
• Ensures proper room allocation and checks on the general conditions of the rooms.
• Authorizes room rates, room change, pay outs, rebates, cash advances, acceptance of checks on the basis of established procedures, credit policy, amounts involved and the identity of the guests.
• Ensures the answering services (overseas calls, messages, connecting to correct extensions, correct phraseology) are handled professionally and supervises the cleanliness of the work area and equipment.

Job Requirement

• Diploma in Hotel Management / Tourism Services or equivalent.
• Minimum 3 years of supervisory experience in Hotel Front Office or equivalent.
• Strong leadership and communication skills.
• Possess initiative and the ability to manage multiple tasks at once.
• Energetic, confident and driven with the ability to adapt quickly to changing needs.
• Has the ability to build a strong relationship with guest and hotel.