Total 63 Full-time front desk officer job vacancies in kuala lumpur

Job responsibilities:
1. Responsible for project code development;
2. Responsible for user UI interface development;
3. Able to resolve problems such as bugs independently, familiar with MVVM and MVC development mode.

Job requirements:
1.  Fluent in Mandarin (in order to liaise with Mandarin speaking associates)
2. More than 3 years of VUE experience, able to independently complete front-end page development.
2. Familiar with the use of vue3, familiar with vue3 syntax.
3. Proficient in using the VUE framework, computing attributes, VUE instructions, component communication.
4. Have good code specifications and writing habits.
5. Passion in technology, with excellent learning, communication and teamwork skills.
6. Open to local Malaysians only.
7. Work onsite (Monday to Friday)

**Short notice candidates is prefer.

Benefits:
13th month's salary
Bonus + increments + promotion
Public Holidays Entitlement (follow all gazette for Federal Territory of Kuala Lumpur)
Annual Leave 14 days 
Medical claim 
Others benefit

Responsibilities:

• Providing excellent customer service to walk-in and call-in customers.
• Attending to member and customer’s enquiries, feedback and requests.
• Using in-store interactive tools and product promotions to drive sales.
• Ensuring that visual merchandising standards are always adhered to.
• Handling sales and membership transactions over the counter.
• Proactively following-up on customers’ enquiries, feedback and requests.
• Keeping regular engagement with customers and update them with promotions and new products launches and to maintain good relationship.
• Performing daily stock take to ensure physical inventory and system record tallies.
• With basic beauty background and knowledge is added value.

Qualifications:

• Minimum SPM Level
• Presentable and positive attitude
• Pleasant, outgoing and sociable personality with good interpersonal and customer service skill
• Minimum 1 year of relevant working experience
• Able to communicate effectively in English, Malay and Mandarin (To liaise with Mandarin speaking members and customers)
• Computer literate
• On a rotational scheduled basis
• Able to perform shift duty including weekends & willing to work retail hours
• MRT station is within walking distance from company

Perks & Benefits

• Incentive and bonus
• Nearby public transport
• Central location
• Medical insurance
• Annual leave
• Sick Leave
• Personal development opportunities

Job Responsibilities:

• Attending general inquiries, complaints, comments, and feedback from customers via live chat, phone, and email
• Provide accurate information and assistance in a professional matter to customers.
• Respond to all customers’ requests in an accurate and timely manner.
• Document call center processes and FAQs, and work on continuous process improvement.
• Manage feedback or complaints and liaise with backend support to resolve issues
• Tracking and documenting customer data and service issues
• Exceed customers’ expectations in terms of customer service and accurate information
• Work in a team to achieve the required KPI elements

Job Requirements:

• Must possess at least a Certificate, Diploma, or Bachelor's degree in any field (Fresh graduates are encouraged to apply)
• Able to work in the morning shift. 
• Good listening, interpersonal, organizational skills & customer service orientation
• Adaptability, initiative & stress tolerance
• Attention to detail and accuracy
• Possess a service-oriented mindset with excellent telephone etiquette
• Good verbal and written communication in Bahasa Melayu/ English
• Motivated, driven, and energetic work ethic
• Strength in communication and competence in consulting and giving accurate directions to customers.
• Positive and serving attitude, professionalism, patience, friendliness, and engagement toward customers

Perks & Benefits

• Medical subsidy 
• Monthly call incentive 
• Annual Performance Bonus 
• Monthly attendance incentive RM200

工作職責：
1、負責專案程式碼開發；
2、負責使用者UI介面開發；
3. 能夠獨立解決bug等問題，並熟悉MVVM和MVC開發模式。

工作要求：
1. 國語流利（以便與講國語的同事聯絡）
2. 3年以上VUE經驗，能夠獨立完成前端頁面開發。
2.熟悉vue3的使用，熟悉vue3語法。
3.熟練使用VUE框架、計算屬性、VUE指令、元件通訊。
4.有良好的程式碼規範和書寫習慣。
5.對科技充滿熱情，具備優秀的學習、溝通及團隊合作能力。
6. 只對馬來西亞本地人開放。
7、現場工作（週一至週五）

**優先考慮短期通知的候選人。

好處：
第13個月工資
獎金+加薪+促銷
公共假期權利（遵循吉隆坡聯邦直轄區的所有公報）
年假14天
醫療索賠
他人受益

職責：

• 為上門和致電的客戶提供優質的客戶服務。
• 處理會員和客戶的詢問、回饋和要求。
• 使用店內互動工具和產品促銷來推動銷售。
• 確保始終遵守視覺行銷標準。
• 在櫃檯處理銷售和會員交易。
• 積極跟進客戶的詢問、回饋和要求。
• 與客戶保持定期接觸，向他們提供促銷和新產品發布的最新信息，並保持良好的關係。
• 執行每日盤點以確保實際庫存和系統記錄盤點。
• 擁有基本的美容背景和知識是增值的。

資格：

• 最低 SPM 水平
• 得體且積極的態度
• 個性開朗、外向、善於交際，具有良好的人際互動與客戶服務能力
• 至少 1 年相關工作經驗
• 能夠用英語、馬來語和華語進行有效溝通（與講華語的會員和客戶聯絡）
• 電腦知識
• 按計劃輪換
• 能夠執行輪班工作，包括週末並願意在零售時間工作
• 地鐵站距離公司僅幾步之遙

津貼和福利

• 激勵和獎金
• 附近的公共交通
• 中心位置
• 醫療保險
• 年假
• 病假
• 個人發展機會

工作職責：

• 透過即時聊天、電話和電子郵件處理客戶的一般查詢、投訴、評論和回饋
• 為客戶提供準確的資訊和專業的幫助。
• 準確、及時地回應所有客戶的請求。
• 記錄呼叫中心流程和常見問題解答，並致力於持續流程改善。
• 管理回饋或投訴並與後端支援聯繫以解決問題
• 追蹤和記錄客戶數據和服務問題
• 在客戶服務和準確資訊方面超越客戶的期望
• 團隊合作以實現所需的 KPI 要素

工作要求：

• 必須至少擁有任何領域的證書、文憑或學士學位（鼓勵應屆畢業生申請）
• 能夠從事早班工作。
• 良好的傾聽、人際互動、組織能力與客戶服務導向
• 適應力、主動性和抗壓性
• 注重細節和準確性
• 具有以服務為導向的心態和良好的電話禮儀
• 良好的馬來語/英語口頭和書面溝通能力
• 有動力、有動力、充滿活力的職業道德
• 溝通能力強，提供客戶諮詢和準確指導的能力。
• 積極的服務態度、專業、耐心、友善和對客戶的參與

津貼和福利

• 醫療補助
• 每月通話獎勵
• 年度績效獎金
• 每月出席獎勵 RM200

Job Highlights:

• Career Advancement + Training Provided
• Work-Life Balance working environment.
• Competitive Salary + Productivity Bonus

Company Overview:

We are a well-established and dynamic Mortgage Administration Company working in tandem with Lenders and Managers in Australia that offer a diverse product suite including residential and commercial loans to the overseas markets.

About the Role:

• This role provides on the job training for Australian lending policies.
• It's a great opportunity to work closely with Malaysian co-workers and overseas counterparts so that clients and referral parties understand the difference between Southeast Asia finance and banking vs Australian lending programs.

Job Description:

• Deal directly with customers via telephone or electronically.
• Inbound and outbound collection/arrears call and emails.
• Negotiating and monitoring payment plans
• Analysing client’s accounts to negotiate payment of outstanding debts.
• Customer information within Lender portal or computer systems
• Provide regular reports on progress of work for management.
• Customer retention by offering custom solutions and negotiate a positive outcome for the customer and the Lender.
• Effective management of a dynamic and complex caseload in accordance with internal teams.

Job requirements:

• Experience in residential mortgage Lending.
• Experience in customer service support functions.
• Written and communication skills in Mandarin language to deal with clientele due to our expanding Chinese market.
• Positive attitude, with the ability to respond well within fast paced environment.
• Exceptional customer service and dispute resolution skills in inbound and outbound call management
• Excellent influencing and relationship management skills. 
• Able to work autonomously and in a group setting.
• Self-motivated, goal-driven

Qualification

Diploma, Advanced/Higher/Graduate Diploma, bachelor’s degree, Post Graduate Diploma, Professional Degree

Years of Experience

3 years

Specific Location

Mid-Valley, Bangsar

Perks & Benefits

• 7.5 working hours/day, Mondays - Fridays

   

• WFH Policy applicable

JOB DESCRIPTIONS

●      Audit recorded calls made by the Recovery teams to ensure that all conversations comply with the Banks' call scripts

●      Audit all documentations as per Banks' regulatory requirements

●      Conduct compliance training for new joiners and existing staff

●      Monitor branches' compliance activities

●      Coordinate Business Continuity Plan tests

●      Perform audit checks on staff's workstations

●      Other ad hoc tasks as assigned by the Head of Department. 

REQUIREMENTS

●      A SPM/Diploma holder in any field.

●      Good written and spoken skills in English and Bahasa Malaysia.

●      Computer literate with proficiency in Microsoft Excel and Word.

●      A team player, meticulous and can work with minimal supervision.

●      Having experience in banking or debt collection/recovery field is an added value.

●      Those with experience in a similar industry are encouraged to apply, however those without experience are welcome to do the same as comprehensive training will be provided.

WHY JOIN US?

●      We have been in the business of debt recovery since year 2003 and have established a nationwide debt recovery network with branches throughout Malaysia.

●      We offer an attractive remuneration package comprising of competitive base salary and allowance.

●      We offer career advancement opportunities aimed at recognising performing staff.

●      We reward performing staff with annual increment and overseas trips.

●      We organize and support weekly sport activities such as futsal and badminton in order to promote a healthy lifestyle among our employees.

●      We emphasize on workplace camaraderie in order to bring about the desired productivity and lasting friendship among our employees.

●      We provide financial assistance and moral support to employees who are in need. 

●      We provide insurance coverage (after one year of service) to employees to relieve their financial burden in the event of bodily injuries and disabilities.

●      Strategic location of our office which is centrally located in Kuala Lumpur, easily accessible and with lots of amenities. (5-min walking distance from LRT (Masjid Jamek/Bandaraya Stations) and KTM (Bank Negara Station) 

Perks & Benefits

• Nearby public transport
• Central location
• Flexible working hours
• Casual dress code
• Regular team activities
• Company trips
• Medical insurance
• Personal leave
• Sabbatical leave

工作亮點：

• 提供職業發展+培訓
• 工作與生活平衡的工作環境。
• 有競爭力的薪資+生產力獎金

公司簡介：

我們是一家成熟且充滿活力的抵押管理公司，與澳洲的貸款人和管理人合作，向海外市場提供多樣化的產品組合，包括住宅和商業貸款。

關於角色：

• 該職位提供澳洲貸款政策的在職培訓。
• 這是與馬來西亞同事和海外同行密切合作的絕佳機會，以便客戶和推薦方了解東南亞金融和銀行與澳洲貸款計劃之間的差異。

職位描述：

• 透過電話或電子方式直接與客戶打交道。
• 入站和出站催收/欠費電話和電子郵件。
• 談判和監控付款計劃
• 分析客戶的帳戶以協商未償債務的支付。
• 貸方入口網站或電腦系統中的客戶訊息
• 定期向管理層報告工作進度。
• 透過提供客製化解決方案來保留客戶，並為客戶和貸款人協商積極的結果。
• 根據內部團隊的要求，有效管理動態且複雜的案件量。

工作要求：

• 擁有住宅抵押貸款經驗。
• 具有客戶服務支援職能的經驗。
• 由於我們不斷擴大的中國市場，需要具備普通話的書面和溝通能力，能夠與客戶打交道。
• 積極的態度，能夠在快節奏的環境中做出良好的反應。
• 在呼入和呼出呼叫管理方面具有出色的客戶服務和爭議解決能力
• 優秀的影響力和關係管理能力。
• 能夠在團隊環境中獨立工作。
• 自我激勵、目標驅動

資質

文憑、高級/高級/研究生文憑、學士學位、研究生文憑、專業學位

多年經驗

3年

具體位置

谷中城, 孟沙

津貼和福利

• 7.5 工作小時/天，週一至週五

   

• 適用在家工作政策

Position Overview: We are seeking a dedicated Customer Service Officer to join our team and oversee the day-to-day shift allocation for external staff, ensuring timely and efficient matching of staff to client requirements. The successful candidate will utilize Sandwai | Home and Disability Care Software for staff allocation and bookings, maintain communication with nurses and clients, and address any complaints or concerns promptly. Additionally, the Customer Service Officer will participate in operations meetings to provide updates on Bureau and Home Care status and work towards achieving set targets by management.

Key Responsibilities:

· Allocate shifts to external staff in a timely manner, based on client requests and requirements.

· Maintain accurate records of staff availabilities, roster requests, and shift allocations using Sandwai | Home and Disability Care Software.

· Liaise with nurses and clients regularly to ensure proper staff allocation and address any concerns or requests.

· Notify clients and staff of shift confirmations and ensure effective communication of information to colleagues and management.

· Monitor and address complaints or concerns raised by field staff and clients, escalating to management when necessary.

· Ensure external staff receive their rosters accurately in the system, especially when multiple clients require service within an allocated timeframe.

· Prepare and send report to relevant team/department before end of shift.

· Participate in operations meetings to provide updates on Bureau and Home Care status and contribute to achieving set targets.

· Undertake any other tasks that may arise from time to time, supporting the overall efficiency and effectiveness of the customer service team.

Qualifications:

· Diploma or Bachelor's degree in any field.

· Proven experience in customer service, Experience in a medical or healthcare-related industry will be an advantage but not neccessary.

· Basic computer knowledge. Knowledge of Sandwai or other Allocation software is an advantage.

· Excellent communication skills, both verbal and written, with the ability to convey complex information clearly and effectively.

· Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities in a fast-paced environment.

· Ability to work collaboratively with colleagues and stakeholders at all levels of the organization.

· Flexibility to adapt to changing priorities and requirements.

· Empathetic and patient demeanor, with a genuine desire to support both staff and clients.

Benefits:

· Competitive salary commensurate with experience.

· Ongoing training and professional development opportunities.

· Collaborative and supportive work environment.

Working Hours:

· 24 HRS (Shift On Rotation).

If you are passionate about providing exceptional customer service and making a positive impact in the medical field, we encourage you to apply for this rewarding opportunity. Join our team and help us fulfill our mission of improving healthcare delivery and patient outcomes.
 

Perks & Benefits

• Nearby public transport
• Casual dress code
• Personal leave
• Open culture
• Personal development opportunities

工作介紹

● 審核恢復團隊的通話錄音，以確保所有對話均符合銀行的通話腳本

● 依銀行監理要求審核所有文件

● 對新進人員及現有員工進行合規培訓

● 監控分公司的合規活動

● 協調業務連續性計畫測試

● 對員工工作站進行審核檢查

● 部門主管交辦的其他臨時任務。

要求

●任何領域的SPM/文憑持有者。

● 良好的英語和馬來語書面和口語能力。

● 懂電腦，精通Microsoft Excel 和Word。

● 具備團隊合作精神，一絲不苟，能夠在最少的監督下工作。

● 擁有銀行或債務催收/追償領域的經驗是一個附加價值。

● 鼓勵有類似行業經驗者申請，無經驗者也可申請，並提供全面培訓。

為什麼加入我們？

● 我們自2003年開始從事債務追收業務，並建立了全國性的債務追收網絡，分行遍布馬來西亞各地。

● 我們提供具吸引力的薪資待遇，包括有競爭力的底薪和津貼。

● 我們提供職涯發展機會，旨在表揚表現優異的員工。

● 我們透過年度加薪和海外旅行獎勵表現優異的員工。

● 我們每週舉辦和支持五人制足球、羽球等體育活動，以促進員工健康的生活方式。

● 我們強調工作場所的友情，以實現員工之間理想的生產力和持久的友誼。

● 我們為有需要的員工提供經濟援助和精神支持。

● 我們為員工提供保險（服務滿一年後），以減輕員工在發生人身傷害和殘疾時的財務負擔。

● 我們辦公室的地理位置優越，位於吉隆坡市中心，交通便利，設施齊全。 （步行 5 分鐘即可到達 LRT（Masjid Jamek/Bandaraya 站）和 KTM（Bank Negara 站）

津貼和福利

• 附近的公共交通
• 中心位置
• 彈性的工作時間
• 休閒著裝要求
• 定期團隊活動
• 公司旅行
• 醫療保險
• 事假
• 休假

• Acts with integrity, honesty and knowledge that promote the mission, values and culture of our company
• To answer incoming enquiry and make necessary appointment arrangement
• Register all guest coming in, make sure all pertinent information is obtained and recorded
• Deliver excellent customer service to all guest to ensure quality service thorough their stay
• To build strong rapport and relationship with clients and to ensure all service commitments extended to customer are met. Deliver presentation, training and meeting with customer.
• Responsible for customers’ enquiry, to ensure customer request, feedback & complaints are logged and resolved on time
• To undertake any task or assignment as may be assigned to you by your immediate superior or management from time-to- time
  
  
  

Requirements :

• Required Skill(s): Excellent communication, social skills, problem solving skills and interpersonal skills
• Computer proficiency to include Excel, Word, Outlook and company software system
• MANDARIN speaker female candidate will be added advantage for liaise with Mandarin speaking clients
• MUST be able to work on shift duties, Saturday, Sunday and Public Holidays.
• Able to Start work IMMEDIATELY will be added advantage.

Perks & Benefits

• Meal Allowances
• Medical Benefits
• Annual Leave
• Replacement Public Holiday
• Nearby public transport : LRT Abdullah Hukum

JOB DESCRIPTIONS

1) To call and follow up with customers on their outstanding payments.

2) To negotiate favourable payment arrangements for settlement of account outstanding.

3) To assist customers with any existing disputes to enable them to make full settlements.

4) To handle basic administrative functions.

5) To handle ad hoc assignments.

REQUIREMENTS

Candidate must possess at least an SPM qualification.
Computer literate.
Good communication and negotiation skills in Bahasa Malaysia and/or English.
A result-oriented person who is able to work under pressure and long hours to achieve target.
Having experience in customer service, collection or related industry is an added advantage.
Comprehensive training will be provided to the successful candidates.
Malaysian citizens only.

Perks & Benefits

• Commission and bonus
• Nearby public transport
• Central location
• Flexible working hours
• Casual dress code
• Regular team activities
• Company trips
• Medical insurance
• Personal leave
• Sabbatical leave
• Open culture

職位概述：我們正在尋找一名專門的客戶服務官加入我們的團隊，負責監督外部員工的日常輪班分配，確保員工及時有效地滿足客戶的要求。成功的候選人將使用 Sandwai |用於人員分配和預訂的家庭和殘疾人護理軟體，與護士和客戶保持溝通，並及時解決任何投訴或疑慮。此外，客戶服務官將參加營運會議，提供部門和家庭護理狀態的最新訊息，並努力實現管理層設定的目標。

主要責任：

· 根據客戶要求和要求，及時為外部員工分配班次。

· 使用 Sandwai | 維護員工可用性、名冊請求和輪班分配的準確記錄家庭和殘疾人護理軟體。

· 定期與護理人員和客戶聯絡，以確保適當的人員分配並解決任何疑慮或要求。

· 通知客戶和員工輪班確認，並確保與同事和管理階層有效溝通訊息。

· 監控並解決現場工作人員和客戶提出的投訴或疑慮，必要時上報給管理階層。

· 確保外部員工在系統中準確接收他們的名冊，特別是當多個客戶在分配的時間範圍內需要服務時。

· 在輪班結束前準備並向相關團隊/部門發送報告。

· 參加營運會議，提供局和家庭護理狀況的最新信息，並為實現既定目標做出貢獻。

· 承擔不時出現的任何其他任務，支援客戶服務團隊的整體效率和有效性。

資格：

· 任何領域的文憑或學士學位。

· 擁有豐富的客戶服務經驗，醫療或保健相關行業的經驗將是一個優勢，但不是必需的。

· 基本的電腦知識。了解 Sandwai 或其他分配軟體是一個優勢。

· 優秀的口頭和書面溝通能力，能夠清晰有效地傳達複雜訊息。

· 強大的組織能力和對細節的關注，能夠在快節奏的環境中管理多項任務和優先事項。

· 能夠與組織各級的同事和利害關係人協作。

· 靈活地適應不斷變化的優先事項和要求。

· 具有同理心和耐心，真誠地希望支持員工和顧客。

好處：

· 與經驗相稱的具競爭力的薪資。

· 持續培訓和專業發展機會。

· 協作和支持性的工作環境。

工作時間：

· 24 HRS（輪班換檔）。

如果您熱衷於提供卓越的客戶服務並在醫療領域產生正面影響，我們鼓勵您申請這個獎勵機會。加入我們的團隊，幫助我們履行改善醫療服務和病患治療結果的使命。

津貼和福利

• 附近的公共交通
• 休閒著裝要求
• 事假
• 開放文化
• 個人發展機會

責任

✍ 成為客戶開發團隊的一員。
✍ 設計和開發相應的平台程式碼和配置。
✍ 確保交付成果符合業務要求。
✍ 記錄並交流技術設計。
✍ 能夠在最少的監督下工作。
✍ 不斷解決次要或主要的技術請求、詢問、錯誤修復和投訴。
✍ 確保所有支援或專案活動均符合品質保證、審核規範、內部控制和標準。
✍ 根據既定標準，提供支援的應用程式的變更、修復、升級、增強以及實施程序的最新且準確的相關文件。

要求

✍ 商業/電腦科學/資訊科技/工程或相關領域的學士學位/研究生文憑/專業學位。
✍ 至少一 (1) 年系統/應用程式開發經驗。
✍ 有敏捷/Scrum 開發環境經驗（優先）。
✍ 具有但不限於 NuxtJS、Vue 3、Fastify 和 NodeJS 的相關知識/經驗。
✍ 良好的分析、解決問題和組織能力。

工作亮點

✅ 僅限馬來西亞本地人。
✅ 每週工作 5 天，採用混合工作安排。
✅ 極佳的成長和職涯發展機會。
✅ 有競爭力的薪資待遇。
✅ 偉大的跨國公司（能源部門）工作文化。