Total 32 Manager finance supervisor job vacancies in Customer Service category in Malaysia

Company :

Highmark Inc.

Job Description : 

JOB SUMMARY

This job manages a team of Case Managers charged with promoting quality member outcomes to optimize member benefits and to promote effective use of resources for members enrolled in DSHP Plus LTSS. Provides direct oversight to Case Managers, meets all of the requirements of a Case Manager and be able to assist in the day to day responsibilities of a Case Manager as needed. This is a full time community based position requiring frequent travel within the assigned territory in Delaware. 

ESSENTIAL RESPONSIBILITIES

• Manage a team of community based Case Managers.
• Promote quality member outcomes to optimize member benefits and to promote effective use of resources.
• Act as a role model to staff and assisting in the day to day activities as needed.
• Ensure care is medically appropriate, high quality, and cost effective.
• Conduct frequent ride-alongs and shadowing of Case Managers for hands on support, quality assurance, and to identify training opportunities.
• Apply clinical knowledge to work with facilities and providers for care-coordination.
• Participate in rounds with the Medical Director.
• Review documentation and processes for consistent practice, and to identify opportunities for growth.
• Initiate and implement process improvements.
• Assist Case Managers in finding solutions to challenging situations and overcoming obstacles to meeting member’s needs.
• Identify and escalate issues appropriately.
• Suggest new approaches to complex problems.
• Ensure all staff achieve the minimal qualification of their position through ongoing staff development, counsel, individual and group education.
• Ensure direct reports meet process and documentation in order to be compliant with regulatory agencies, including but not limited to: NCQA, URAC, CMS, DOH, and DOL.
• Develop and implement modifications to ensure appropriate distribution of workload  in compliance with Delaware Case Manager caseload requirements.
• Recruit, select, orient, evaluate, counsel, and develop performance improvement plans; promote and terminate per corporate policy; and encourage career development and support of staff.
• Adhere to all company, State and Federal requirements related to privacy practices, HIPAA, and quality performance standards.
• Perform other duties as assigned/requested.

QUALIFICATIONS

Required

• Bachelor's degree in Social Work or in health, human, or education services and 3 years of experience in long-term care, home health, hospice, public health, or assisted living

Or

• Master’s degree in Social Work or in health, human, or education services and 1 year of experience in long-term care, home health, hospice, public health, or assisted living

Or

• Registered Nurse or Licensed Practical Nurse and 2 years of experience in long-term care, home health, hospice, public health, or assisted living

Substitutions

• Registered Nurse or Licensed Practical Nurse and 2 years of experience in long-term care, home health, hospice, public health, or assisted living in lieu of Bachelor's degree

Preferred

•  Two years of supervisory or managerial experience.

• Certified Case Manager (CCM)

•  Licensed Bachelors Social Worker (LBSW)

• Licensed Masters Social Worker (LMSW)

  Licensed Clinical Social Worker (LCSW)

• Experience working with HIV/AIDS population

• Experience working with behavioral health population

• Experience working with developmental disabilities population

• Two years in home clinical or case management experience

• Medicare and Medicaid experience

• Managed care experience 

SKILLS

• Leadership skills and be able to relate to all levels of
  management and staff as well as individuals external to the corporation
• Leadership, collaboration, and motivational skills
• Ability to multi task and perform in a fast paced, and often intense environment
• Excellent written and verbal communication skills
• Ability to analyze data, measure outcomes and develop action plans
• Team player that possesses strong analytical and organizational skill
• The ability to prioritize work demands and meet deadlines
• Proficiency in PC-based word processing and database documentation (Word, Excel, Internet, Outlook)
• Reliable transportation daily to be able to travel within assigned territory
• Ability to meet regulatory deadlines.
• Has a dedicated home work space used only for business purposes and is able to comply with all telecommuter policies
• Experience in geriatric special needs, behavioral health, home health
• Understanding of the importance of cultural competency in addressing targeted populations.
• Experience with electronic  documentation system(s)
• Experience with cost neutrality and budgeting

SCOPE OF RESPONSIBILITY 

Does this role supervise/manage other employees?

Yes         

WORK ENVIRONMENT

Is Travel Required?

Yes

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum:

$67,500.00

Pay Range Maximum:

$124,800.00

Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations.  The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability. 

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity (https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf)

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.

For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

California Consumer Privacy Act Employees, Contractors, and Applicants Notice

Summary :
- Basic up to $5000+Commission
- Company with good career prospect

Job Scope:

Retail Supervisor
- Guiding a team of dedicated staff to achieve the company’s daily and monthly objectives
- Serve customers with great passion and good attitude in order to provide excellent services to customers
- Able to confront and settle daily operational errors and discrepancies independently
- Able to provide basic staff counselling and motivation when neccessary
- Able to arrange staff effectively to complete daily operation routine
- Ability to take responsibility when Superior is away

Retail Manager
- Organizing all store operations and allocating responsibilities to personnel
- Supervising and guiding staff towards maximum performance
- Preparing and controlling the store’s budget aiming for minimum expenditure and efficiency
- Monitor stock levels and purchases and ensure they stay within budget
- Deal with complaints from customers to maintain the store’s reputation
- Inspect the areas in the store and resolve any issues that might arise
- Plan and oversee in-store promotional events or displays

Requirements:

- Candidates with related Retail Store Management experience are welcome to apply

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | See Yew Jin (R22103957)

EA License No: 20C0358

Mon to Fri office hours

Ang Mo Kio

Job Description:

• As a Call Centre Supervisor, you will be responsible for delivering exceptional customer service and support through various communication channels, including phone calls, emails, and live chat.
• Your primary goal will be to ensure customer satisfaction by addressing inquiries, resolving issues, and providing accurate information in a timely and professional manner.
• This role requires strong communication skills, empathy, and the ability to handle challenging situations effectively.

Job Requirement:

• Diploma or equivalent
• Previous experience in customer service or call center roles is a plus

Interested candidates please email your resume to jonathanlim@recruitexpress.com.sg

Jonathan Lim Jia Xiang

Recruit Express Pte Ltd EA

Licence No: 99C4599

CEI Registration Number: R22110657

This post is an exciting opportunity for an experienced CAMHS Practitioner/CBT therapist to join Bury CAMHS and support the development of the CYPMH offer into our local communities. You will work in partnership with third sector organisations, early help services and our local multi-agency safeguarding hubs to ensure that our referral pathways are accessible, delivered in true partnership and ensure children ,young people and families that need mental health advice and support can get what they need quickly and easily.



The postholder will be the team leader and supervisor of NHS and voluntary sector staff members within the Hub and will oversee the provision of low intensity therapeutic interventions for the mental health needs of children and young people accessing the service. The post holder will be qualified in CBT and CBT supervision or have an interest in pursuing accredited CBT supervision training. The postholder will have experiencing line managing mental health professionals, and will have the following responsibilities:
• To manage and develop the stepped care, low intensity CAMHS service for this age group.
• To manage CAMHS clinicians and provide supervision for team members undertaking assessment and a range of interventions / managing caseloads.
• To develop and implement therapeutic plans of care for children and young people with mental health needs.
• Supporting the service to deliver training and consultation to other children’s agencies.
• To liaise with other agencies regarding the implementation of care plans and the management of risk for children and young people.
• To promote and support mental health awareness in agencies supporting children and young people.





You will be supported to achieve success by a highly motivated local across system leadership team who are committed to embedding a thriving culture within Bury. You will be a key member of the Bury CAMHS management team, receive excellent supervisory support both through clinical and managerial and we will work with you to support your development. We know that the support and development of our staff is fundamental in ensuring that those that need our services get the best possible experience.

You will help ensure that CAMHS Getting Help and Getting More Help support offers are developed and that those CYP that need help and treatment from access it smoothly and at the earliest opportunity. The role will be based in our MH thrive hub, which is an integrated team of voluntary sector employed professionals and CAMHS professionals. The role will involve leading and overseeing the therapeutic interventions offered to children and young people accessing the service. The post holder will be qualified in CBT and CBT supervision to ensure effective supervision of staff members offering low intensity cognitive behaviour therapy.

Your days will be varied and your work will be completed largely within our third sector MH thrive hub with focus on developing pathways of intervention for children accessing the service. This role will have high impact locally and in order to be successful you will need:
• Strong CYP mental health knowledge and experience.
• Experience of using training, supervision and consultation as a means of helping other professionals to support the mental health of CYP.
• Good understanding and commitment to the CAMHS transformation agenda
• Experience of leading others in ways that inspire innovation and excellence.
• Values that match our own and always place CYP and families at the fore of all your practice




This advert closes on Tuesday 16 Jan 2024

PlayFACTO School is dedicated to being the learning partner of choice through our academic-focused, student-centric programmes rooted in the space of positive education to ensure that every child flourishes. We are constantly seeking like-minded individuals who believe in our mantle and possess the strength of character and burning passion to groom the next generation of leaders.

Start your rewarding career with us!

Roles and Responsibility (Assistant Centre Head / Centre Head) :

• Responsible for the daily running of a Student Care Centre, including programme planning, curriculum development and implementing health & safety procedures
• Staff supervision and mentoring
• Active network and relationship building with the parents and stakeholders
• Oversee the maintenance and improvement of school facilities, ensuring a safe and conducive learning environment
• Be responsible for the overall smooth operation of Centre, meet the student enrolment targets
• Report to management on student enrolment, operational expenses, manpower and training
• Ensure compliance with PlayFACTO school policies, regulations, and standards
• Overseeing administrative tasks such as Finance, GIRO Report, etc
• Any other ad-hoc duties as delegated by Centre Director / Centre Head.

Requirements (Assistant Centre Head / Centre Head) :

• Minimum diploma and above (WSQ Student-Care Certified / Possessing Qualifications in the field of community / social services is an advantage)
• Possess excellent work ethics and integrity
• Demonstrate eloquence in communication, both written and verbal
• Flexibility and adaptability in handling diverse challenges and situations in a school environment
• At least 2 years of experience working with children. Those with supervisory experience will have an advantage.

If you are a dedicated, enthusiastic individual seeking an opportunity to ignite learners' minds and embark on an exciting career, we would love to hear from you! We look forward to welcoming you to our PlayFACTO School family!

Include in your resume your educational and working background, details of your last work experience and 1 referee to provide review of your previous job performance. Apply here, or email to careers(at)playfactoschool.com.sg

Only short-listed candidates will be notified for interview.

Calderdale’s newly formed Systems & Finance Team is composed of a new and realigned teams from across the Council’s social care and commissioning teams. The Team sits within the Integrated Commissioning & Partnerships Service and has the responsibility for a diverse portfolio within the business including the quality and delivery of the:
• social care business / case management and finance (ICT) systems and their related system projects, business procedures and processes;
• financial assessment of social care clients, and the charging and debt management of clients in receipt of social care services;
• finance functions pertaining to social care service commissioning and brokerage and the payments to those care providers,
• payments made to social care clients (via direct payments).

These functions support the Adult Services & Wellbeing (ASW) and Children’s &
Young People (CYP) Directorates in their provision of safe and effective care and services, and the delivery good outcomes for vulnerable adults, young people and families in Calderdale.

We’re looking for a motivated leader to create and develop the overall Team, directly supervise and manage the three managers and a staff of approximately 40 people. This is a varied portfolio with a broad spectrum of responsibilities from ensuring the supporting ICT systems are fit for purpose, leading business change projects, to highlighting where the finances are heading and flagging up any areas that need particular attention. What you say and what you do can have a real impact on the continued delivery of social care provision and support within Calderdale Council.

About You
• Qualification in a relevant area
• Experience in a finance function at an appropriate level
• Experience of working to deadlines in a dynamic environment
• Strong track record in management of people, processes, and projects
• Experience of working to deadlines in a dynamic environment
• Strong leadership and communication skills
• Engaging and friendly, able to build, collaborate and motivate a team

The successful candidate will have strong financial acumen and financial management experience; along with project and change management, staff management and team building experience coupled with knowledge of social care practice. You will be degree-qualified in a related area (or equivalent) with any additional qualifications (eg Prince 2) and/or experience in project management being ideal.

For more information about the role please contact Jill.Holbert@calderdale.gov.uk

Closing Date: Sunday 10 December 2023

Interview Date: 19th/20th December 2023

We may utilise digital interview methods.

As part of our Vision (https://www.calderdale.gov.uk/vision/) we aim to be a talented, resilient and inclusive community. We welcome applications from all and offer a variety of flexible working / job share opportunities for both full and part time staff.

On 30 January 2019, the Council declared a climate emergency in a bold move to step up its action to tackle climate change.

Calderdale Council embraces the positive benefits of a diverse workforce and we are committed to providing an environment that is inclusive. We encourage applications from people who share our commitment to challenge inequality and promote diversity across Calderdale. We particularly welcome applications from communities that are currently under-represented in our organisation. All applications are anonymised before being seen by the selection panel.

For support on your application please read our Application Booklet or visit our Employment Hub.

We reserve the right to close vacancies prior to the advertised closing date, an early submission is advised.

Proud member of the Disability Confident employer scheme

Permanent – Full Time

We are looking to recruit a Customer Service Team Leader for our hub Osprey House Hub Road, Waltham Forrest.

About the Role

Joining our team, you’ll be responsible for ensuring the Hub contact centre operations delivers the required performance, whilst continuing our commitment to delivering a great customer contact experience through a variety of customer contact channels, i.e. phone, email, video, social etc.

Working with the Partnership Director and Management Team, you’ll Identify and deliver positive change and business efficiencies, prepare reports through collecting, analysing and summarising data and trends, whilst managing the day-to-day line activities.

You’ll motivate, coach and support the team, carrying out regular 1-2-1 team meetings, ensuring that training and development plans are maintained for each member.

About You

Candidates will have excellent supervisory skills, with previous experience leading and developing a team, ideally within a social housing environment. With the ability to establish and maintain effective customer relationships, you’ll communicate effectively, both verbally, written and with presentation skills to a range of people and groups. Above all, with exceptional customer service skills, strong administration skills, candidates will have good working knowledge of Microsoft Office.

Benefits

• 26 Days Holiday & Bank Hols
• Enhanced Pension Plan
• Private Healthcare (including 24hr GP)
• Life Assurance
• Share Save
• Enhanced Maternity & Paternity Pay
• Work Perks Discounts & Vouchers
• Buy & Sell Holiday
• Flexible Working & Flexible Bank Holidays
• Cycle to Work
• Volunteering (2 days paid)
• Learning & Development Opportunities
• Extensive Wellbeing Support, including EAP
• Loyalty & Values Awards
• Funded Professional Subscription
• Eye Care Vouchers

About Us

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.

MSPS are proud to support the resettlement of armed forces personnel

Please refer to full job description upon completing your application.

We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.

Proud member of the Disability Confident employer scheme

ROLE & RESPONSIBILITIES

The accepted candidate will partner Personal Care’s Oral category and Pepsodent and close up brand. As a member of the Brand Leadership Team, you will have end-to-end responsibility driving long term value creation and strategy in following main areas:

Business Partnering:

• Partners Global Brand team shapes strategy for the category and brand by utilizing 5 growths fundamental
• Commercially shape the mid to long term direction of brand via Financial Growth Model of Competitive, Consistent, Profitable, and Sustainable Growth
• Lead the team to conduct deep dives of our business across markets and segments, identify opportunities for growth and/or profitability improvement

Innovation:

• Translates strategy and financial growth model into topline and bottom-line target of in-year and future funnel
• Contributes to development of innovation funnel aligned with category and brand strategy of faster growth and/or profitability improvement
• Develop & lead business cases for global innovations, in collaboration with the global brand teams, the BU counterparts as well as the R&D and CMI communities

Fuel for Growth:

• Partner cross functional team to deliver 5S ambition across levers of Smart Product, Smart Sourcing, Simplification, and Mix Improvement
• Partner cross functional team and be champion to BU for Net Revenue Management. Be responsible in leading L3 and L4 across brand’s innovation projects
• Partner Brand Team to demonstrate ZBB behaviour across marketing spend to maximize return of investment

Sustainability:

• Partners Global and BG Sustainability Team to shape sustainability investment into Financial Growth Model
• Deep dive and bring insight to commercialize sustainability across brand’s innovation project

Dynamic Resource Allocation:

• Dynamic resource allocation best fit category and brand growth priorities
• Category strategic investment analysis and actions with top markets

Team and People leadership:

• Build the Brand Finance team branding as a centre for quality analytics, actionable insights, and impactful communication
• Work closely with other colleagues across the Personal Care Finance team to create and drive people activities, build a high-achieving and caring team, champion agile way of working, develop and grow talent for the Finance community

KEY INTERACTIONS

• Business Group Finance that includes BG CFO, BG Finance Leads, Strategy Leads, and their team member
• Global Brand Team that includes Global Brand Vice President and its leadership team
• Business Group Marketing Leadership team that includes CMO, R&D Leads, and Category Leads
• Cross-functional business teams in BUs and markets
• Global Finance function that includes but not limited to FET, Commercial Experience, and Controllers

Knowledge & Skills

• Communicating and influencing
• Commercial acumen
• Critical Thinking
• Growth mindset and Bias for action
• Accountability and responsibility
• Ability to work collaboratively with other key stakeholders
• Strong negotiation and influencing skills
• Strong team leadership skills

Experience required

• Professional finance qualification equivalent to CA, CIMA, ACCA
• Over 7-8 years’ experience in financial, operational and business partnering roles preferably within BB, SC or CD
• Excellent analytical and communication skills with ability to respond under pressure.
• Experience in managing a large and complex set of stakeholders
• Experience of working with and influencing senior leaders within the organisation
• Experience in presenting to and communicating with senior Finance and non-Finance stakeholders
• Demonstrated competency at growing and developing people / teams
• Experience of working in multi-national teams and/or a virtual team environment would be an advantage

Requirements:

• Candidate must possess at least Professional Certificate/Nitec, Diploma/Advanced/Higher/Graduate Diploma in Engineering (Electrical/Electronic), Engineering (Mechanical) or equivalent.
• At least 5 Year(s) of working experience in the related field is required for this position.
• Required Skill(s): Computer, Microsoft Office
• Able to travel Overseas and on short notice occasionally.
• Preferably specialized in Field Service for SMT and Semiconductor Equipment/Machinery.
• 5-day work week (Monday to Friday. 9am to 6pm)
• Able to Standby and work on weekend.
• Training will be provided.
• Only candidates with field service experience will be consider.
• Able to work hands-on and familiar to work in clean-room environment.
• This is a managment role requires candidate to be self-orientated and independent.

Responsibilities:

• Responsible to lead, provide guidance, manage, plan and lead a team of Service Engineers and service Technician for all technical support servicing activities ( Both In-house or on-site) .
• Prepare Service jobs and machine parts quotation instruction to Administrator.
• Submit warranty claims to factory on behalf of customer.
• Travel to customer site to perform installation, commissioning, field retrofit,calibration, preventive maintenance, troubleshoot and repairs of company products.
• Answer customer questions relating to technical and service problems with tactful manner and courtesy. And thus, built good rapport with customers.
• Practice continuous improvement by staying up to date with new knowledge of equipment modifications, new systems, and related technical information.
• To review and improve efficiency on technical service procedures from time to time.
• Conduct technical training for company products to customers or newly joined techincal staffs
• Take initiative to create of additional services or referral of product sales opportunities to the sales team
• Share customer feedback to colleagues to innovate and create positive long-term benefits
• Manage all resources, materials and equipment required for each project to deliver the project effectively and efficiently.
• Able to work with Sales team to support for some sales activities.
• Timely report to Service Manager on all service activities situation and updates.
• Manage Master Service activities schedule

Mon to Fri office hours

Ang Mo Kio

Job Description:

• As a Call Centre Supervisor, you will be responsible for delivering exceptional customer service and support through various communication channels, including phone calls, emails, and live chat.
• Your primary goal will be to ensure customer satisfaction by addressing inquiries, resolving issues, and providing accurate information in a timely and professional manner.
• This role requires strong communication skills, empathy, and the ability to handle challenging situations effectively.

Job Requirement:

• Diploma or equivalent
• Previous experience in customer service or call center roles is a plus

Interested candidates please email your resume to jonathanlim@recruitexpress.com.sg

Jonathan Lim Jia Xiang

Recruit Express Pte Ltd EA

Licence No: 99C4599

CEI Registration Number: R22110657

客服经理是负责客服部门的日常事务，领导和管理客服团队，处理客服问题和企业售后服务问题，从事开发，维护和发展客户，具有客户服务经验与知识的专业管理人员。

In-charge of all customer services department matters, lead and manage the team, handle customer service issues and corporate after sales services

工作职责 Job Responsibility

1. 负责公司整体服务工作的管理，落实各项服务工作；Responsible for the management of all servicing related works, fulfil all assigned service tasks
2. 负责公司客服团队的管理，搭建优质、完善的客服团队；Manage and build up a group of high quality and well-operating customer service team
3. 带领团队协调解决公司服务质量问题，以提升公司服务问题的处理效率；Lead the team to solve service quality problem, hence improve effectiveness
4. 带领团队对公司服务质量存在隐患进行预警，以规避或减少服务质量问题的发生；Lead the team and alert the company on potential problems, avoid or reduce the happening of servicing problems
5. 带领团队落实客户服务相关的报告、文件的编制。Let the team to generate customer related report, and document management

工作内容 Job Duties

1. 客服部门的日常管理工作，人员培训，人员招聘等工作；Routine management of customer service department, training and hiring tasks
2. 制定与完善客服管理制度，业务操作规范和岗位职责；Drafting and completing current customer service management system, standard operating (services) procedure and duties
3. 负责服务流程的指定，优化，以及监督和执行；Responsible for supervising, executing and optimizing of servicing process assignment
4. 负责客服部投诉和内部处罚的处理, 跟进处理突发事件Responsible for customers’ complaints and handling internal penalty, follow up and solve urgent cases
5. 负责定期对服务质量进行统计、分析, 定期上报服务质量表和业务报表，并提出整改方案Responsible for compiling and analysing on customer services, service quality and duty reports, with solutions provided
6. 客户流失率分析与报告和客户满意度的调查，完善客户需求分析，制定可行性方案提升客户满意度Analyzing customer attrition rate, Surveying on customer satisfaction level, Analyzing on customer needs, Draft out executable solutions to improve customer satisfaction level
7. 建立客户信息库，能够让客户信息支持企业的营销，为企业领导提供决策的依据。建立客户信息库，做好客户信息的收集、整理、分类、归档、保存、利用及保密工作。Form a customer information database and support company sales with this info, as a supporting fact for management to make decisions.
8. 定期回访客户，进行深度开发，做好客户档案管理，维护优质潜在客户，开发成客户Regularly plans for follow up /site visit, to further develop leads, do a good customer filing management, maintain high-quality potential customers.
9. 建立各类销售数据库系统并做好相应的数据分析，完成月度、季度、年度销售指标数据的统计工作；优惠活动及时通知客户Form up related sales database and analyse accordingly, complete sales index data and statistic by monthly, quarterly and annually
10. 落实部门协调和各项推广活动的配合Practice good coordination between departments and our marketing events

Join us as a Leadership Support Assistant, Finance

• In this critical role, you’ll provide business support to multiple business or function leaders, coordinating their diaries and overseeing inboxes
• You’ll also be completing administrative tasks to support the leaders and their direct reports, allowing for a smooth operating rhythm
• It’s an opportunity to gain exposure for you and your work in a fast-paced role
• We're offering this role for a period of 12 months

What you'll do

As a Leadership Support Assistant, you’ll provide vital support to business leaders, primarily in relation to diary and email management. You’ll schedule meetings, including check-ins and performance reviews, and make sure these are organised effectively by arranging room bookings or any technology requirements.

You’ll also be:

• Acting as a of point of contact to make sure emails are actioned in their absence
• Providing support for effective use of technology and digital tools
• Completing tasks relating to joiners, movers or leavers, travel including expenses, approvals and invoices relating to assigned leaders and their direct reports
• Supporting with the organisation of events including community days, training, socials, offsites and conferences
• Keeping records, filing and systems access up to date and in-line with appropriate records management and access policy and processes

The skills you'll need

To be successful in this role, you’ll need excellent organisational skills and a keen eye for detail. You’ll also have the ability to analyse and prioritise information, instructions and papers.

You’ll also need:

• Knowledge of Microsoft Word and PowerPoint and the ability to use Excel
• An awareness of the relevant business areas and how they interact with the rest of the bank
• A strong foundation of digital capability, with a desire to develop further by engaging with digital tools across the bank

The Home Based Primary Care (HBPC) Team Manager, Supervisory Social Worker, is located within assigned to Home & Community Based Services Department (HCBS) in the Rehabilitation & Long Term Care Division (RLTC) Division and supervises the Vancouver HBPC Interdisciplinary Team. Functions include:

• Supervise and evaluate day-to-day activities and performance of the members of the interdisciplinary team
• Develop, assess, and modify tasks, functions, procedures, and systems to accomplish the objectives of the HBPC program and the HCBS Department experience, and patient care outcomes
• Engage in VA and community staff education regarding HBPC, GEC, and Non-Institutional services and referral processes
• Development, evaluation, and communicate standards, policies, and procedures
• Evaluate work performance, counsel employees whose performance is marginal or unsatisfactory, initiate disciplinary action when necessary, identify employees deserving of awards or advancement
• Additional duties as required

Work Schedule: Monday - Friday; 7:30 am - 4:00 pm or 8:00 am - 4:30 pm

Starting at $101,302 Per Year (GS 12)

The Home Based Primary Care (HBPC) Supervisory Social Worker is assigned to Home & Community Based Services Department (HCBS) in the Rehabilitation & Long Term Care Division (RLTC). Functions include:

• Supervise and evaluate day-to-day activities and performance of the members of the interdisciplinary team
• Develop, assess, and modify tasks, functions, procedures, and systems to accomplish the objectives of the HBPC program and the HCBS Department experience, and patient care outcomes
• Engage in VA and community staff education regarding HBPC, GEC, and Non-Institutional services and referral processes
• Development, evaluation, and communicate standards, policies, and procedures
• Evaluate work performance, counsel employees whose performance is marginal or unsatisfactory, initiate disciplinary action when necessary, identify employees deserving of awards or advancement
• Additional duties as required

Work Schedule: Monday - Friday; 7:30 am - 4:00 pm or 8:00 am - 4:30 pm

Starting at $101,302 Per Year (GS 12)

     

JOB DESCRIPTION:

Role:

Responsible for providing support and being key source of financial expertise to the commercial business unit of Nutrition Division.

Accountabilities:

1. Lead the planning, forecasting, finance-based decision making and control of strategic customers and channels, including related Trade operations and F&D costs, in partnership with Trade Sales, CMM and Logistics teams to deliver business goals.

• Act as a business partner in evaluating commercial trade initiatives and based on sound financial analysis, challenge and significantly influence commercial partners (Trade and CMM) for effective business decisions and actions.
• Partner with Trade Sales and CMM team to define Emerging channel strategy that aligns with business objectives and market dynamics. 
• Develop and drive embedment of financial processes and tools (customer profitability analysis, channel profitability analysis, LBE, ROI, Cost to serve, etc.) for strong control and predictability. Institutionalize an “ROI mentality” across the organization.
• Evaluate Pricing, trade terms and condition investment for customers at both customer and channel level and provide financial guidance.
• Track and analyze all revenue deduction spending by Channels/Key Customers. Provide Sales/Commercial leaders insightful information for decision making.
• Perform financial analysis on trade and promotion programs to ensure optimum performance at lowest possible costs.
• Partner with supply chain and logistics teams to provide financial data and insights to establish operational and financial goal alignment for the strategic customers and channels supported.

2. Support the effective execution of business plans by managing related financial data and owning the processes & systems to monitor the financial progress, performance and efficiency and effectiveness of channel investments. 

• Provide financial leadership and be a business partner to Trade Sales and CMM to implement control mechanisms to manage and achieve effectiveness of trade investments (GTN and Trade Spends/A&P).
• Set up automated templates & reports. Maintain or improve existing financial templates and reports.
• Maintain Emerging channel and key customer P&L actuals and forecast.  Integrate ANI affiliate’s assumptions into the channel/ customer unit P&L and communicate in an efficient manner.
• Track and drive customer and channel performance vs. RLBE commitments and goals.

3. Establish and implement control of GTN, Trade spend, SG&A and operating expenditures in line with company financial instructions, policies and procedures, maintain the details of trade/customer marketing activities and reconcile to the expenditure forecast. 

• Track and monitor Trade budget utilization and assure compliance with defined company accounting principles and budget.
• Establish and implement policies and processes within Trade Sales and CMM function to ensure the integrity of accounting record and financial information.

4. Drive Cost Leadership initiatives (including GTN, Gross Margin, F&D, Trade Spend and SG&A) and implementation to enhance efficiency, optimize spending and ensure committed savings for the channels covered are realized. Special projects/assignments as directed by the Finance Director and/or Trade Finance Controller.

     

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Financial Planning and Analysis

     

DIVISION:

ANI International Nutrition

        

LOCATION:

Vietnam > Ho Chi Minh City > Flemington Tower

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Not specified

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)