Total 965 finance analyst job vacancies in Customer Service category in Malaysia

Senior Devops Engg - Docker Kubernetes - Openshift Technologies

#S-DNI #LI-DNI 2 – 3 years of relevant Desktop Support experience Sound technical knowledge of Microsoft Desktop hardware and both standard and customised (in-house) software. Sound configuration and troubleshooting skills with mobile devices specifically with Android and Apple. Sound analytical and problem solving skills. Good time management and communication skills. Ability to manage multiple requests and problems at once and prioritise issues. Strong customer service focus. Sound knowledge of the organisation's Standard Operating Environment (SOE).

Click here to view more detail / apply for Desktop Support Analyst (00008480)

Acumentis provides decision certainty. Certainty to our clients on the unique services and advice we provide across all property classes, across Australia. Certainty to our staff that their personal and career development is valued and prioritised. Certainty to our investors, as Australia’s only independent property valuation and advisory services firm listed on the Australian Stock Exchange. About Us Acumentis prides itself and hold ourselves to the standard of our guiding principles and we ask our new team members to do the same. We lead ourselves and Never Quit. We hold ourselves accountable and Walk the Talk. We support the internal team, liaise directly with external stakeholders and Support Our People and Clients. We act in a fair and reasonable way and Embrace Equality of Opportunity. We take pride in developing our people into highly skilled and well-regarded professionals by providing mentoring and development pathways across all property types and sectors. About the Role We are seeking an enthusiastic and motivated team player who…

Click here to view more detail / apply for IT Service Desk Analyst | Brisbane

Company Description

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description

Passionate about delivering an awesome customer experience? Want to be a part of one of a company that strives to align your passions and purpose with our mission?

We are looking for an enthusiastic and team-oriented Billing Support Analyst to join the APAC Billing Support team in Singapore. You will be engaging with a talented and fast-moving group of sales representatives and other internal stakeholders daily in support of the order-to-cash cycle for all of our business lines. Beyond effectively resolving and escalating issues, you will also be the face of LinkedIn to our customers and are entrusted to delight them and add value through your interactions.

At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together.

Responsibilities:

• Provide exceptional billing and invoicing support to LinkedIn customers and internal requesters leveraging email, chat support and occasionally, virtual calls.
• Work within a queue-support model, prioritizing and resolving time-sensitive issues with a high degree of precision and accountability.
• Ensure deliverables are met as per defined KPI performance targets such as case productivity, time in queue, customer satisfaction scores and quality of customer experience.
• Process amendments on customer accounts, contracts and invoices in a timely and accurate manner, in compliance with internal processes.
• Handle complex and urgent issues timely and sensitively, escalating issues with urgency as needed and collaborating with management to drive to resolution.
• Drive and coordinate issue resolution working with cross-functional partners such as accounts receivables, account management teams, tax, legal and other internal stakeholders in APAC and globally.
• Collaborate with global Billing Support teams across different regions and time zones.
• Demonstrate good analytical, problem-solving and communication skills.
• Perform additional duties as required

Qualifications

Basic Qualifications:

• 1+ years of experience in billing support or order management in a B2B environment
• 1+ years of experience in customer-facing roles
• Business fluency in English and at least one of the following languages: Japanese, Mandarin, or Korean

Preferred Qualifications:

• Business fluency in English and TWO of the following languages: Japanese, Mandarin, or Korean
• Experience in online customer service, communicating via email, chat and virtual calls
• Experience working in CRM: Oracle, Salesforce, Microsoft Dynamics
• Experience working in information technology companies and SaaS
• Intermediate knowledge of MS Office (Outlook, Word, PowerPoint and Excel)

Suggested Skills:

• Order Management
• Customer Service
• Investigation
• Communication
• Time management

Job Description:Milestone IT is a premier recruitment agency specializing in connecting top talent with leading companies across various industries. We are currently partnered with a prominent retail chain, recognized globally for its innovative approach and commitment to excellence. Our client is seeking a talented Business Analyst to join their Service Delivery Team and play a key role in enhancing the delivery of IT services to meet the evolving needs of their customers. Position Overview:As a Business Analyst within the Service Delivery Team, you will work closely with stakeholders to understand business requirements, identify opportunities for improvement, and drive initiatives to enhance service delivery processes and systems. You will leverage your analytical skills and business acumen to bridge the gap between business objectives and technical solutions, ultimately contributing to the success of our client's IT service operations. Key Responsibilities:- Collaborate with stakeholders to gather and analyze business requirements related to IT service delivery.- Conduct stakeholder interviews,…

Click here to view more detail / apply for Service Now Business Analyst

Job Title: IT System/Business Analyst- Oracle CC&B (Customer Care & Billing)

Duration: 24 months

Key Responsibilities:

System/Application Design Review:

Review system/application design specifications to ensure alignment with project objectives.

Technical Assessment:

Conduct thorough technical reviews and assessments to identify potential issues and areas for improvement.

Script and Module Development:

Collaborate with the Authority’s appointed contractor(s) to develop ad-hoc scripts and modules as per Service Request requirements.

Test Facilitation:

Facilitate and support System Integration Test (SIT) and User Acceptance Test (UAT) processes to ensure system functionality and user satisfaction.

Audit Support:

Assist in facilitating and supporting audits conducted by the Authority’s appointed auditor(s) on the system.

Source Code Review:

Understand and review source codes from vendor(s) for deployment, ensuring adherence to best practices and standards.

Technical and Project Management Support:

Provide technical and project management support, including managing daily operations, continuous system review for improvement, and ensuring contractor compliance with Authority’s requirements.

IT Application System Management:

Manage, maintain, and test IT application systems to ensure efficient operation and functionality.

Stakeholder Collaboration:

Collaborate with business stakeholders, external parties, ICT providers, and government agencies for system operational and maintenance works, as well as for new initiatives/enhancements.

Advisory Role:

Provide advisory support and guidance to team members on the development of IT solutions to meet business and Authority’s needs.

Documentation and Progress Monitoring:

Manage and maintain IT process documentation, track technical documentation, and monitor project progress.

Audit Coordination:

Coordinate and facilitate audit reviews conducted by parties authorized by the Authority.

Project Deliverables Review:

Review project deliverables (e.g., monthly project reports, test plans, test reports, application design/code) to ensure completeness for acceptance.

IT Operation Support:

Provide IT operation support for both on-premises and cloud operations.

Compliance Management:

Ensure project delivery compliance with relevant policies and guidelines, and identify and close any compliance gaps.

Qualifications:

At least 3 years of experience as an IT System/Business Analyst.

Strong knowledge of Software Development Life Cycle (SDLC) methodologies.

Proficiency in requirement gathering, analysis, business process mapping, and preparing business requirement specifications.

At least 3 years of experience in Oracle CC&B (Customer Care & Billing) software development/architecture or equivalent experience in the Oracle technical stack.

Experience in Azure Cloud platform.

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Master of Business Administration

Travel Percentage :

0%

As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:.

This job role requires key attention to detail, good understanding of collateral management concepts like type of collateral requirements like initial and variation margins, Listed Derivatives product understanding (Rates, CDS, Futures and Options), CCPs break investigation, Nostro breaks investigations and provide resolutions in a timely manner.it also involved good understanding of tools like excel and outlook.

About the team: 

The primary function of the team is to perform and ensure timely covering of collateral requirements with exchanges/clearing houses per deadline and accurately recording those in internal system for exchange traded derivative. It also involved passing on the collateral requirements to client and ensuring the settlement with end client of the broker. Broker in this is the clients that FIS supports.

What you will be doing:

• Manage the delivery of the daily collateral management activities as per the Service Level Agreements (SLAs)

  • Ensure daily collateral requirement with clearing houses and exchange met on time using the payments systems and ensure that these gets processed without any issues.

  • Ensure the end client collateral figures are agreed on time and settled on time as per the respective currency cut offs.

  • Recording the daily collateral moves in respective back office systems like GMI.

  • Ensure daily reporting are submitted on timely basis to internal and external stakeholder on various aspects like outstanding margin calls/disputed margin calls/ rolled over call for client, daily exchange/broker movements.

  • Lead and participate in projects with regards to systemic upgrades, regulatory change, client mandated change.

  • Identify, resolve and escalate issues in a timely manner in order to meet the required service standards

• Change Management/process improvements 

  • Proactively identify areas for performance and control improvements

  • Understand the changes/amendments required in existing process functions or static for Reconciliations due to new client onboarding, market or broker changes or brokers onboarded, test the changes and ensure their implementation without any issues.

  • Articulate business cases to management/change/IT to execute and deliver on suggested improvements 

• Client Service

  • Build strong relationships with all client stakeholders, end clients, client representatives, finance teams. 

  • Co-ordinate with different teams like reconciliation, clearing and static for timely response and resolution of all queries.

  • Ensure accuracy and clarity in all deliverables to client stakeholders. 

• Risk Management

  • Monitor controls and checks associated with tasks in SOPs. Document these change in timely manner.

  • Constantly analyse all activities to close potential risks, gaps and implement preventative/detective controls

  • Ensure timely escalations in the event of a risk incident or whenever management attention is needed on a potential issue.

What you will need:

• Minimum of 2, 5, 8+ years of work experience in in Futures/Options & OTC collateral management/ bilateral collateral management process.

• Good understanding of systems like GMI, FBOS.

• Good knowledge of Clearing Houses like ASX, LCH, EUREX, ICE Clear, CME, HKEX, SGX etc.

• Good understanding of the trade life cycle, collateral management, upstream dependencies and how it impacts processes downstream around reconciliations so that complex queries can be addressed accurately and in a timely manner.

• Good understanding of exchange traded derivatives like rates, CDS, Futures and options concepts like initial margins, variation margins, options premium etc.

• High attention to detail and quality of outputs delivered

• Analytical and can solve problems quickly and innovatively

• Dynamic outlook, with the ability to adapt and change plans on the fly

• Delivery focused; results driven

• Excellent communication and time management

Qualifications

• MBA Degree or equivalent

Competencies

• Skill in project management, organization, communications, analytical and people skills

• Skill in leading, supervising and managing effectively under pressure

• Ability to be comfortable interacting and maintain positive working relationship with other stakeholders

• Ability to analyze business needs and determine related information services support

• Ability to manage activities and problem areas

• Ability to delegate tasks to qualified subordinates as appropriate

• Ability to lead, direct and manage effectively

• Ability to operate independently

• Ability to exhibit solid decision-making and problem-solving skills

• Ability to communicate effectively verbally and in writing

• Ability to build strategic roadmap for the function and further expansion of scope of functions

• Ability to contribute towards budget saving automation ideas

• Ability to meet conflicting priorities by ensuring effective prioritization and meeting the business demands

Added bonus if you have:

• Experience dealing with large financial services clients.

• Experience in Cash & Nostro Reconciliations for ETD & OTC Derivatives

• Experience in Trade Clearing & Lifecycle process for ETD & OTC Derivatives

• Knowledge of Front to Back Trade & Cash Settlement flows

What we offer you:
At FIS, you can learn, grow and make an impact in your career.

• Extensive Health Benefits Program along with the Family Protection Plan

• Best-in-class career mobility options across the globe

• Award-winning learning offerings for career development

• Adaptable home - office work model

• Opportunity to work with global teams and clients

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Associate's Degree

Travel Percentage :

0%

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

WHAT YOU WILL BRING:

• Must have skills/tools/experience – Experience/knowledge with Data transmission (transmission protocols FTP, FTP/SSL, FTP/SSH, HTTPS)

• , Windows Server Administration, and Customer & technical support experience.

• Nice to have skills/tools/experience - Moveit experience and Mainframe Datasets are a plus. Ability to work in a rotating schedule and able to work with minimum supervision.

• At least 4 years of relevant work experience

• Must be willing to work on a hybrid setup (2-3 times a week onsite). Office location is at Ecoplaza Bldg, Makati City (located near Magallanes MRT Stations, EDSA)

• Must be willing to work on a night shift (9:00pm to 6:00am) and weekdays off. We operate 24x7

• College undergraduates or associate degree holders with relevant work experiences are welcome to apply

• Experience in MoveIT tool or other similar file transfer tools

• Problem Solving and programming skills are beneficial, VB scripting.

• Attention to Detail, Design and following standards to facilitate large system operation.

• Experience application production support and Monitoring tools

• Experience with high volume batch transmission systems is beneficial.

• Good knowledge in Server to Server connectivity

• Knowledge in Operating System

• Knowledge in Scheduler

• Knowledge in Server to Server communication

• Good communication skills

• Knowledge in Data Transfers / Migration

• Knowledge in Scripting

• Good understanding of IP networking

• Knowledge in SFTP

• Knowledge in ITIL Service Management process

WHAT YOU WILL BE DOING:

• Confirms data transfer requirements by reviewing ticket/project objective, input data, and output requirements with analyst, supervisor, client or vendors

• Arranges data transfer requirements in analyzing requirements; preparing a process and completing documentation adhering to standards

• Accomplishes testing of data transfer configurations as required by ticket/project requirements

• Confirms implementation of production interfaces as required by ticket/project.

• Maintains client confidence and protects operations by keeping information confidential

• Ensures operation of systems by following instructions; troubleshooting malfunctions; making changes to process/documentation as needed for on-call support

• Contributes to national team effort by accomplishing related results as needed

• Knowledge of MOVEit system and transmission protocols FTP, FTP/SSL, FTP/SSH, HTTPS. Problem Solving and programming skills are beneficial, VB scripting. Attention to Detail, Design and following standards to facilitate large system operation.

• Experience with high volume batch transmission systems is beneficial.

WHAT WE OFFER:

• A competitive salary and benefits

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

· Minimum of 1+ years of experience in supporting or developing application.

· Should possess a strong background in IT support, excellent problem-solving skills, and a proactive attitude.

· Technical background (basic/intermediate knowledge of databases, application servers and programming languages)

· Understand concepts of IT Production environment and deployment process

· Possesses strong analytical, logical and problem solving skills

What success looks like in this role: Act as a single point of contact to provide 1st level IT support.Respond to and resolve customer requests or incidents providing fast and efficient, customer service.Perform standard diagnostics to initiate the problem management workflow process.Strive for a high level of first-contact resolution.#LI-KC1You will be successful in this role if you have:Australian Citizen is required.Baseline, NV1 or NV2 Clearance is required.Demonstrated experience in 1st level technical support in an ITIL Service Desk environment.Demonstrated experience in supporting Microsoft Windows 10 and Office 365.Understanding of Active Directory and administration processes.Troubleshooting PC, networks, servers, software and hardware problems, and Microsoft applications.A keen interest in developing a career in IT (essential)Unisys has been awarded an exciting new opportunity to support a large Federal Government department. Please click on the "Apply Now" button below to submit your application to be part of our Winning Culture.Unisys is an equal opportunity employer and fosters an inclusive culture…

Click here to view more detail / apply for Service Desk Analyst

Salary: up to $3.8k

Job Duration: 1 year contract

Working Days & Hours: Mon - Fri 8.30am - 5.45pm

Location: Raffles Place

Job Description:

• Assist walk-in clients on account opening and general account or transaction-related enquires/issues
• To make follow-up calls/emails to clients on:
  (a) FSMOne Account Opening Verification
  (b) Account holder personal details update requests (e.g. address/contact)
  (c) Compliance related matters (e.g. ECDD, Employment, CKA/CAR review etc.)
  (d) FSM+ AI applications
  (e) Estate Account enquiries
  (f) FSM Mobile App navigation/enquiries
  (g) Unidentified Payment/ 3rd party payments
  (h) Process Corporate Account Opening documents
  (i) Transfer In/Out requests/issues
• Cover B2B reception area during lunch time and certain period if needed
• Support Live Chat enquiries
• Support ad-hoc FSM Events from time to time
• Additional/ ad-hoc duties may be assigned when required

Job Requirements: Min Diploma in Finance/Business Management with 2 years customer service experience

Interested candidates, please submit your resume to: allylok@recruitexpress.com.sg

Ally Audrey Lok Xin Woon

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R21102307

allylok@recruitexpress.com.sg

Responsibilities:

· Provide technical support and maintenance of IT infrastructure.

· Monitor system performance, troubleshoot, and resolve IT issues.

· Implement system upgrades and enhancements.

Requirements:

· At least 6 years of experience in IT support and infrastructure maintenance.

· Good communication, project management, strong analytical, problem-solving skills.

Job Description:

a. Skill to Manage Physical and Virtual Servers in a large environment typically 600+ Servers.

b. Server Hardware troubleshootingc. Knowledge of ITIL Preferred.

d. Experience in handling Servers across multiple OS flavors.

e. Experience on configuration and troubleshooting of Windows Clusters

f. Experience on troubleshooting DHCP and DNS Services.

g. Knowledge of networking fundamentals.h. Experience in tracking server activity, performing upgrades of software, addressing technical problems.

i. Good Documentation Skills preferred.

j. Knowledge of configuration and troubleshooting of Hardware RAID.

EXp : 2- 4 yrs

Work from Mumbai vikhroli location only 

24* 7 Shift

IT Service Desk Analyst Apply now Job no: 565703 Work type: Full time Location: Corporate Services - WA Categories: Information Technology Permanent full-time opportunity Based on site at Joondalup Health Campus / Hollywood Private Hospital - Perth, WA Great opportunity to grow your career across a national network! A great opportunity exists for someone who is looking to build on their IT/Helpdesk experience and grow their career. We are seeking an IT Service Desk Analyst to join our WA IT Service Delivery team based between Joondalup Health Campus or Hollywood Private Hospital.  The Opportunity The IT Service Desk Analyst will be the first point of contact for customer service and technical support to Ramsay Health Care IT users. You will provide responsive and timely diagnostic and troubleshooting of IT incidents to meet the needs of the department’s operational objectives. Your key accountabilities will include, but are not limited to: Provision of responsive and high quality…

Click here to view more detail / apply for IT Service Desk Analyst

IT Support Analyst with Global company Your new company
Our client is a world leader in catering and support services, employing over 600,000 people across 45 countries. Role reporting into the Service Delivery Manager.
Your new role

Act as a senior IS&T service analyst, managing escalated tickets, problem tickets and provide expert advice on common tickets
Create knowledge base articles in order to review and amend Service Desk policies and procedure
Work closely with third level infrastructure and applications teams to investigate problems and major incidents
Provide 2nd level support for external clients
Manage queries, trouble tickets, work orders and Requests for Service
Provide internal systems support including switches, routers, servers, data & voice, and desktop for all users across Compass Group
Provide remote assistance as well

What you'll need to succeed

Relevant IT Qualification
Relevant experience in the ICT industry, preferably IT Service Desk.
Strong customer focus, time management and communication skills. With demonstrated ability to trouble shoot problems or know when to escalate.
'C' class driver's licence

What you'll get in return
You will enjoy a competitive rates and flexible working conditions.
What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Please click here to apply.