JOB TITLE: ADMINISTRATOR REPORTS TO: ADMIN TEAM LEAD HOURS: 37 hours per week Job Summary: To provide administrative support to t.....
JOB TITLE: ADMINISTRATOR REPORTS TO: ADMIN TEAM LEAD HOURS: 37 hours per week Job Summary: To provide administrative support to the Managers, Doctors and Health Professionals involving referral making with letters of correspondence and general administrative support. Job Responsibilities: To provide an efficient administrative support service for GPs and Health Professionals as required. This includes the typing of letters, reports, patient referrals, memorandums, etc. in an accurate and quality manner. To make appointments, bookings and admissions as required. Managing patient results and data and communicate and follow up to patients. Scanning of letters and relevant correspondence into patients notes and ensure work flowed to correct recipient. Manage recall systems for chronic diseases/conditions and prevention. Manage MJOG text messaging for bulk invitations. Read coding information into the practice clinical system to maintain registers. To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure. To retrieve medical records and assist the completion of medical/insurance reports when necessary and complete non NHS work requested by patients. File patient records and correspondence in patient medical records when necessary. To assist with the gathering of statistics, reports and information as required. To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries. To provide cover for members of the secretarial team during periods of sickness and annual leave. To receive and dispatch mail and maintain a pending system and organise workload via a task system. Administration of CRS, tasks and other NHS systems. Liaise with other agencies on behalf of the practice e.g community teams, coroners, funeral directors, medical examiners, registration office. Liaise with Care Coordinator to provide support for the IIF. Attend and record details of practice meetings. Any duties deemed appropriate by management. Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of duties outlined in this Job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & Safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include: Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified. Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with the practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional Development: The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Quality: The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources. Communication: The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly. Contribution to the Implementation of Services: The post-holder will: Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate
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