Total 150 customer service manager job vacancies in Subang Jaya

Responsibilities:

• Design compensation and benefits packages.
• Coordinate in the performance review procedures (e.g. quarterly/annual evaluations).
• Implement effective sourcing, screening and interviewing techniques.
• Assess training needs and coordinate learning and development initiatives for all employees.
• Monitor HR department's budget.
• Act as the point of contact regarding labour legislation issues.
• Create and run referral bonus programs.
• Review current HR technology and recommend effective software.
• Measure employee retention and turnover rates.
• Oversee daily operations of the HR department.

Requirements:

• Proven work experience as an HR Executive, HR Manager or similar role.
• Experience with Human Resources Management Systems / Applicant Tracking Systems.
• Familiarity with full-cycle recruiting.
• Strong knowledge of labour legislation (particularly employment contracts, employee leaves and insurance).
• Demonstrable leadership abilities.
• Excellent communication skills.
• Possess at least a Bachelor's Degree in Human Resources Management or relevant field; MSC is a plus.

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport

Job Responsibilities: 

• Develop and implement an effective credit score model or scheme for customers and maximize the company’s profitability and value in the market. 
• Evaluate, implement, and monitor internal and external credit scoring models and/or financial forecasting models using both traditional and other advanced predictive technologies, segmentation, and optimization tools in strategy development.
• Develop and maintain user requirements, parameters, and configurations of rating system for different customer segments.
• Research and implementation of effective use of AI solutions.
• Identify data trends via deep data analytics and summarize key findings for Score Card Improvement.
• Research and study, introduce and verify new function of next generation innovative operation. 
• Monitor, evaluate, and improve Score card and rule engine management from profitability point of view.
• Manage and monitor overall profitability by customer and merchant level.

Job Requirement:

• Minimum 10 years relevant working experience preferably in banking / financial institutions with at least 5 years management exposure.
• Result-oriented with an ability to develop and grow the department through intensive monitoring and mentoring.
• Strong analytical skills in credit risk assessment and credit score modeling.
• Proficient in SQL, Python/R, Data Mining (Feature engineering), MLOPS (Model Deployment & Maintenance), understanding on ML algorithm, AWS Cloud services (preferred but experience on other cloud services is acceptable).
• Good written and communication skills, analytical minded with a sense of accuracy.
• Applicants should be Malaysian citizens or hold relevant residence status.
• Proficiency in data analysis and business management software.
• Excellent Leadership characteristic and interpersonal skills
• Exceptional analytical and problem-solving abilities.
• Excellent organizational and time-management skills.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

職位目的

該角色的目的是提高我們供應鏈的效率和有效性
運營，確保我們的產品按時和足額交付給客戶，
為我們公司的整體成功和競爭地位做出貢獻。這
職位負責優化流程，加強與關鍵人員的協作
利害關係人，並推動持續改進措施以滿足客戶需求
需求、最大限度地降低成本並維持卓越服務的高標準。

主要任務和職責：

• 制定並實施與整體業務目標一致的全面供應鏈策略。
• 與主要利害關係人合作，確保供應鏈計畫支持公司發展和客戶滿意度目標。
• 加強訂單處理和履行，以滿足快速消費品市場的快節奏需求。
• 與銷售和客戶管理團隊合作，確定訂單的優先順序並解決與訂單履行相關的任何問題。
• 管理退貨，與客戶滿意度和行業基準保持一致。
• 領導需求計劃和庫存管理，以防止缺貨和
  庫存過剩的情況。
• 實施量身定制的庫存控制措施，以優化庫存水準並降低持有成本。
• 利用先進的庫存管理工具來追蹤和分析庫存
  動作。
• 管理我們的 3PL 倉庫營運和物流，優化成本和
  表現。
• 與 3PL 供應商合作優化倉庫佈局、庫存
  管理和分配流程。
• 根據關鍵績效指標 (KPI) 監控 3PL 績效並根據需要實施改進。
• 確定供應鏈內流程改善和效率提升的機會。
• 實施針對快速消費品產業獨特需求的最佳實踐和持續改進計劃，以提高整體供應鏈績效。
• 制定並實施針對快速消費品產業的風險管理策略，以減輕供應鏈中的潛在幹擾。
• 隨時了解可能影響供應鏈的產業趨勢和外部因素。
• 與銷售、客戶管理、行銷、業務支援和財務等各部門密切合作，簡化流程並提高整體供應鏈效率。
• 在整個組織內培養協作和溝通的文化。

工作關係

內部：與跨職能團隊密切合作，包括銷售、客戶
管理、業務支援和財務，以實現供應鏈目標和
推動持續改善舉措。

外部：與供應商、供應商、代理商建立並維持牢固的關係，
物流合作夥伴和第三方物流 (3PL) 供應商，以確保整個供應鏈中貨物和服務的無縫流動。

資格

• 供應鏈管理、工商管理學士學位或學位
  相關領域
• 擁有至少 3 年快速消費品產業供應鏈管理職位的經驗，並擁有成功的記錄。
• 擁有管理第三方物流 (3PL) 倉庫和物流營運的經驗。
• 較強的分析和解決問題的能力。
• 優秀的領導和團隊管理能力。
• 精通供應鏈管理軟體和快速消費品領域的最佳實踐
  行業。
• 有效的溝通和談判技巧。
• 韌性和在壓力下茁壯成長的能力。

津貼和福利

• 員工股權
• 事假
• 個人發展機會

JOB RESPONSIBILITIES : 

• Develop a short term and long term sales strategy & plan to achieve set sales department objectives and goals (i.e. sales revenue, growth, market share and profitability).
• Ensure all planned activities are implementing effectively by meeting the set objectives: i.e number of attendance, recruitment of business builders and sales target. 
• Ensure that all events initiated meet up to the company expectations in terms of content, attendance, number of business builders and recruitments.
• Ensure all planned  activities cum sales campaigns are meeting the set objectives
• Build up business market  : Drive the business  expansion as per the Group’s direction 
• Monitoring the consultants’ performances – to propose remedy action plan to overcome the short fall ( if any). 
• Key development and sales management - Support network leaders in the network development and sales growth. 
• Conduct regular trainings and meetings with key consultants  – gather market feedbacks, communicate company sales strategy. 
• Field work with consultants is necessary especially in reviewing the results hence training, coaching and mentoring are to ensuring the progress and growth
• Any other functions, which may be assigned by the Top management from time to time

This position requires to travel

JOB COMPETENCIES / REQUIREMENTS:

Qualification

Possess tertiary qualification in business/marketing related discipline or equivalent. 

Experience

Min 5 years managerial experience in sales (preferably in MLM industry).

Skills & Knowledge

• Good command of language Mandarin and Malay is a must ( bi language or tri language) 
• Command good public speaking skill
• Leadership and people management
• Strategic planning 
• Good interpersonal skills
• Knowledge in MS Office 
   

Behavioral Traits – State the type of personality required to fit the job

• Determined nature and results-oriented
• Do things in a structured manner
• Positive disposition
• Good team player
• Patience
• Creative

Perks & Benefits

• Attractive Salary Package
• 5 working days
• Passionate and Friendly Working Environment
• Insurance & Medical Benefit
• Career growth & advancement

機會概覽：
擔任 Premission Power Sdn. Bhd. 的客戶關係主管，踏上職涯光明而充實的未來之旅。該職位是通往塗料行業令人興奮的可能性的門戶，為您提供磨練技能、擴展知識並開闢通往專業成長和個人發展的成功道路的機會。

為什麼加入我們：

• 有競爭力的薪資和基於績效的激勵措施。
• 全面的培訓和指導計劃。
• 職業晉升和專業發展的機會。
• 公司旅行機會。
• 團隊聚會聚餐。

主要責任：

• 與客戶建立牢固的關係，提供售後支援並解決任何疑慮或問題。
• 了解客戶的產品需求並提供適當的建議。
• 提供技術建議和報價，解決客戶詢問並提供產品資訊。
• 利用社群媒體平台推廣我們的產品和服務。
• 上級分配的任何臨時任務。

資格：

• 工商管理、行銷、工程或科學領域的學士學位優先。
• 優秀的溝通和人際交往能力。
• 很強的解決問題的能力和對細節的關注。
• 能夠獨立工作並作為團隊的一部分。
• 熱衷於提供卓越的客戶服務並提高客戶滿意度。
• 了解社群媒體和影片編輯者優先。

公司簡介：
我們，Premission Power Sdn。 Bhd. 是新山一家擁有 20 年歷史的防護塗料和船舶塗料經銷商和技術服務提供者。我們的目標客戶來自石油和天然氣、船舶和重工業。

我們的願景是將自己打造成防護塗料和船舶油漆行業的知名品牌之一，以我們的優質產品和卓越的客戶服務而聞名。

我們的使命是提供有效的保護並提高客戶的實體資產的價值。我們透過提供市場上最有價值的產品和技術服務來實現這一目標。我們的目標是與客戶建立基於信任、可靠性和客戶滿意度的長期關係。

我們公司的核心價值是品質、創新和尊重。

津貼和福利

• 員工股權
• 佣金和獎金
• 津貼（旅費、交通費等）
• 休閒著裝要求
• 免費小吃/歡樂時光
• 定期團隊活動
• 公司旅行
• 個人發展機會

Job Highlights:

• Competitive Salary Package
• Incentive

Main Purpose of Job:

• The main purpose of a collector is to manage customer’s account on monthly basis, ensure all accounts pay before due date & to ensure customer’s account maintain and does not increase in ageing.

Job Description:

• Responsible to each separate individual result (collection result).
• Advise customer to make the payment on time.
• React as a reminder to remind customer regarding the payment due date.
• Response customer request based on the customer requirement.
• To ensure to maintain customer service and company image.
• Complete dunning activities based on allocated queues.
• Extensive follow up with customer via phone calls/email/fax to ensure that they pay in accordance to credit term.
• Ensure good clients relationship & service levels.
• Achieve the set standards in collections and financial objectives of collections by the management.

Job Requirement

• Minimum SPM, STPM, Diploma or Degree Holder.
• Fresh graduate are encourage to apply.
• Good communication in English & Malay.
• Well knowledge of PC and proficiency in MS Office.
• Listening skills to empathize and listen to other person’s ideas.
• Persuasion skills in order to move others into positive action, attitudes and behavior.
• Ability to handle & manage stress.

Perks & Benefits

• Commission and bonus
• Nearby public transport
• Medical insurance
• Personal development opportunities

Calling out Malaysians for an attractive role with salary up to RM4000!!

Apply Now to secure yourself with a good career!

Our client is looking for Customer Service Executives to support International market, can be based in Johor Bahru / Petaling Jaya!

Responsibilities:

• Handling inbound calls/emails/live chat regarding customer's general enquiries, complaints, comments, feedbacks, and other issues related to the company's products.
• Exceeding customer expectation in terms of customer service & accurate information.
• Working in a team to achieve the required KPI elements and SLA.

Requirements:

• Good command of English, Mandarin & Cantonese communication skills (spoken & written).
• SPM leavers and Fresh Graduates are welcomed to start their first career in a call centre - Full Training Provided.

Working Hours:

• 24/7 Rotational shift

Salary Package:

• Up to RM 4000 (including allowances)
• Overtime allowance provided

Benefits:

• Opportunities for promotion
• Professional development
• Strategic working place (nearby LRT, malls, residential areas)
• Attractive allowances

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Personal development opportunities

招募馬來西亞人應徵薪資高達 RM4000 的有吸引力職位！！

立即申請，確保自己擁有良好的職業生涯！

我們的客戶正在尋找客戶服務主管來支援國際市場，可以駐紮在新山/八打靈再也！

職責：

• 處理有關客戶一般查詢、投訴、評論、回饋以及與公司產品相關的其他問題的來電/電子郵件/即時聊天。
• 在客戶服務和準確資訊方面超越客戶的期望。
• 團隊合作以實現所需的 KPI 要素和 SLA。

要求：

• 良好的英語、普通話和粵語溝通能力（口語和書面）。
• 歡迎 SPM 畢業生和應屆畢業生在呼叫中心開始他們的第一份職業生涯 - 提供全面培訓。

工作時間：

• 24/7 輪班制

薪資待遇：

• 高達 RM 4000（含津貼）
• 提供加班津貼

好處：

• 晉升機會
• 專業發展
• 策略工作地點（靠近輕軌、商場、住宅區）
• 誘人的津貼

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 個人發展機會

Responsibilities:

• Act as the point of contact between the manager and internal/external clients.
• Screen and direct phone calls and distribute correspondence.
• Handle requests and queries appropriately.
• Manage diary and schedule meetings and appointments.
• Make travel arrangements.
• Take dictation and minutes.
• Source office supplies.
• Produce reports, presentations and briefs.
• Devise and maintain office filing system.

Requirements:

• Proven work experience as a personal assistant.
• Knowledge of office management systems and procedures.
• MS Office and English proficiency.
• Excellent organisational and time management skills.
• Up-to-date with latest office gadgets and applications.
• Ability to multitask and prioritize daily workload.
• Excellent verbal and written communications skills.
• Discretion and confidentiality.
• Possess at least a Diploma or higher in Business Studies or certification would be considered an advantage.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport

We're hiring !!

Join Our Team as a Customer Service Cum Sales Executive ?

Are you passionate about customer satisfaction and skilled in understanding their needs?

We're looking for a dynamic Customer Service Executive to join our team and play a key role in enhancing customer experience and driving business growth.

Responsibilities:

• Engage with clients to understand their needs and provide exceptional customer service.
• Foster strong relationships with government agencies, demonstrating an understanding of their requirements.
• Navigate the government photocopier business with ease, utilizing your knowledge to add value to our services.
• Collaborate with internal teams to ensure customer needs are met effectively.

Requirements:

• Proven experience in customer service, with a focus on client satisfaction and retention.
• Ability to network effectively with government agencies, understanding their procurement processes.
• Knowledge of the government photocopier business is an added advantage.
• Excellent communication and interpersonal skills.
• Has own transport and able to communicate in Bahasa Melayu and English. 
• Age between 20 to 35 years old.

How to apply:-
send your updated resume with photo attached and a brief cover letter to  hr@atm.com.my. 
Join us in making every customer interaction memorable!

Benefits:

• Competitive salary ranging from Rm 3000 to Rm 10,000 per month.
• Attractive incentives based on performance and business growth.
• Opportunity to work in a dynamic and supportive team environment.
• Career growth and development opportunities.
   

Perks & Benefits

• Employee equity
• Open culture
• Personal development opportunities
• Transport Allowance 
• Working Hours  : 8:45am - 6:15pm
• Working Days: Monday - Friday
• Training will be provided

If you are a proactive individual with a passion for growing businesses and connecting with government agencies, we want to hear from you! Join us on this exciting journey and contribute to our success.

Job Summary

• To perform various accounting functions and supervises the Hotel’s accounting and reporting system activities such as accounts receivable and payable processing, credit controls, income auditing and cashiering processing, accurate financial transaction posting, monthly reconciliation and financial report preparation.
• Responsible for the preparation of full set of accounts in compliance of the relevant accounting standards
• Responsible to handle external audit by attending to audit queries and tax compliance work, such as tax queries, tax payment and tax filing.
• Responsible for the SST submission
• Performs all work within established guidelines of the Company
• To support and assist the Senior Manager, Group Finance in related tasks and special projects/assignments as required.

Job Requirements: 

• Degree /Diploma in Finance/Accountancy
• To have full set account knowledge and with a minimum  of 5 years working experience, preferably in the Hotel Industry.  
• Knowledge in IDB system will be an added advantage.

Perks & Benefits

• Compensation & Benefits in line with Company's Structure
• Personal development opportunities

Main purpose of job       

The main purpose of a Section Head is to lead and supervise BPO Contact Centre Inbound & Outbound Section. To lead the staff and operation into achieving a higher standard in accordance to the SLA. Has the ability to work well between the Unit and the external client and to others internal department.

Principe responsibilities & duties

• Directly report to Head of Department on overall performance of BPO Contact Centre.
• Review operation performance and provide new action/planning/strategies to enhance BPO Contact Centre’s Service Quality, processes and system improvements.
• Develop and execute training module for BPO Contact Centre and look into staff training and development.
• Ensure customers correspondence and tasks are attended as per SLA.
• Ensure the operation is in compliance with internal and external policy and guideline as well as BNM requirements.
• Ensure staffs meet individual KPI and contribute to the department’s overall KRA.
• Manage, review and take corrective action as per PDCA (Plan, Do, Check, Action) cycle with respect to the performance and operation of the Section.
• Recruit, train & supervise subordinate in multitasking operation.
• Report on operations performance.
• Identify operation constraint & possible action plan.
• Career development for staff.
• Feedback/Complaint management.
• Manage effective escalation process.

Job Requirement (Education & Experience)

• Well verse in English & Bahasa Melayu.
• Bachelor’s Degree in any related disciplined.
• 8 years direct experience in Contact Center operations with at least 5 years experience in Management level exposure.
• Good time management.
• Leadership characteristic and excellent interpersonal skills.
• Strong analytical skill and able to work under pressure.
• Manage to work with team environment.
• Experience in managing outsource contact centre will be an added advantage.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

職位說明 ：

• 負責引入與企業培訓和內部開發研討會/課程相關的銷售
• 目標中型和大型公司，包括 GLC、PLC 和跨國公司。
• 超越銷售經理設定的團隊與個人銷售目標
• 規劃外撥和實地訪問，為現有客戶提供適當水平的服務，重點是保留/擴大現有數量和業務關係。優先客戶每月強制拜訪。
• 能夠為客戶提供良好的培訓建議，解決員工的人才缺口、需求和意願
• 透過交叉銷售、向上銷售和向下銷售，增加對現有客戶的價值主張。

工作要求

• 至少 02 - 03 年與 GLC 或政府機構打交道的工作經驗
• 先前在相關領域的經驗和強大的網路是一個優勢。
• 個性外向，個性外向，喜歡與人合作。
• 精通主要語言，具有有效的口語和寫作能力。
• 擁有車輛並願意在馬來西亞半島旅行
• 英語口語和書寫流利，懂普通話者優先，因為該職位可能需要與講普通話的客戶互動

津貼和福利

• 獎金
• 年假
• 病假
• 津貼
• EPF
• 社會保險機構
• 埃斯

RESPONSIBILITIES:

• Responsible for answering & screening telephone calls, Messaging & Email.
• Expedite for customer complaint, follow up to ensure resolution achieved customer's satisfaction.
• Undertake any specific assignments, ad-hoc jobs and related duties as when required.
• Assist in courses training (Online course).
• Perform any other administrative function including daily and monthly report.
• Proficient computer skills (Advanced MS Excel, PowerPoint, Word).
   

REQUIREMENTS:

• Candidate must possess a Diploma / Advanced / Higher/ Graduate Diploma in any fields.
• Fresh graduates are encouraged to apply.
• Preferable language(s): Mandarin & English with writing and oral skills.
• Must have good interpersonal, communication and customer services skills.
• Must be independent, self-disciplined with a strong work ethic and well-organized individual.
• Capable to perform multi-tasking efficiently
• Excellent planning and time arrangement skills
• Candidates fluent in Mandarin are preferred as the role requires the candidate to deal with Mandarin speaking clients.

Benefits: 

• Above market average salary with medical claims and allowances
   
• Free courses and trainings worth more than RM100,000
   
• Incentive trips for those who excel in their work performance

工作職責 ：

• 制定短期和長期銷售策略和計劃，以實現設定的銷售部門目標（即銷售收入、成長、市場份額和獲利能力）。
• 透過實現既定目標，確保所有計劃的活動有效實施：即出席人數、業務建設者的招募和銷售目標。
• 確保所有發起的活動在內容、出席人數、業務建設者數量和招聘方面均符合公司期望。
• 確保所有計劃的活動和銷售活動均達到既定目標
• 建立業務市場：依集團方向推動業務擴張
• 監督顧問的表現－提出補救行動計劃以克服不足（如果有）。
• 關鍵開發和銷售管理 - 支援網路領導者的網路開發和銷售成長。
• 與主要顧問定期進行培訓和會議 - 收集市場回饋，傳達公司銷售策略。
• 與顧問的現場工作是必要的，尤其是在審查結果時，因此培訓、輔導和指導是確保進步和成長的關鍵
• 最高管理層不時分配的任何其他職能

該職位需要出差

工作能力/要求：

資質

擁有商業/行銷相關學科的高等教育資格或同等學歷。

經驗

至少 5 年銷售管理經驗（最好是傳銷業）。

技能與知識

• 必須具備良好的華語和馬來語語言能力（雙語或三語）
• 掌握良好的公開演講技巧
• 領導力和人員管理
• 策略計劃
• 好的社交技能
• MS Office 知識

行為特徵－說明適合該作品所需的性格類型

• 性格堅定、結果導向
• 以結構化的方式做事
• 積極的性格
• 良好的團隊合作精神
• 有創造力的 

津貼和福利

• 中心位置
• 休閒著裝要求
• 醫療保險