Total 295 customer service manager job vacancies in Jalan Pinang, Kuala Lumpur

工作職責：

• 透過推銷電話與企業客戶建立關係。
• 透過電話、電子郵件和視訊通話推廣公司服務和產品。
• 創造性地自行產生潛在客戶並確定潛在客戶資格。
• 透過現有客戶尋求新的銷售。
• 努力工作，完成個人銷售目標。

工作要求：

• 強大的電話服務能力和每天撥打數十通電話的經驗
• 積極主動、熱情的學習者和協作團隊成員。

津貼和福利

• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 彈性的工作時間
• 休閒著裝要求
• 定期團隊活動
• 公司旅行
• 醫療保險
• 事假
• 開放文化
• 個人發展機會

Responsibilities:

• Manage large amounts of inbound and outbound calls promptly.
• Follow communication 'scripts' when handling different inquiries.
• Determine customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.
• Take the initiative to upsell products when they arise.
• Establish sustainable relationships and engage customers by going the extra mile.
• Keep records of all conversations in our call center database in a comprehensible way.
• Attend educational seminars to improve knowledge and performance level.
• Meet personal/team qualitative and quantitative targets.

• Job Responsibilities:

   

• Manage and execute daily operations of the Customer Service counter.

• Manage and complete the registration of all TTMC Patients and customers i.e. Limit check etc.

• Managing daily appointments and preparing the necessary documents i.e. GL, Forms, etc.

• Attending to all queries from the patient or customer from various channels i.e. Face to face, phone call, email, or WhatsApp.

• Any other task assigned by the Management.

   

Requirements:

• Previous experience in a customer support role.
• Track record of over-achieving quota.
• Good phone and verbal communication skills along with active listening.
• Familiarity with CRM systems and practices.
• Customer focus and adaptability to different personality types.
• Ability to multi-task, set priorities and manage time effectively.

Perks & Benefits

• Outpatient and Inpatient Medical Insurance Cover Employees and Family
• Annual Increment
• Performance Bonus
• Annual Leave
• Career Growth opportunities
• Office Hours (No Shift)
• Company Employee Engagement program (Annual Dinner/Company Trip)

Summary:

As a Customer Service Representative, you will be responsible for providing support to our clients. The support will be in various channels such as phone calls, email, and chat. You are expected to provide the best-in-class customer service and ensure the customers are fully satisfied.

Your Missions:

•  Communicate and explain basic information to the customer
•  Overcome concerns, resolving customer concerns through active listening, empathy, professionalism, and problem solving
• Interacts with customers via telephone, live chat and email to assist with a variety of customer inquiries and issues
• Provide excellent support experience to customers via all relevant communication channels.
• Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards
  Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
• Build sustainable relationships and engage customers by taking the extra mile
  Translation of various documents and handling client complaints
• Supporting team and management in any tasks which may require assistance
   

Our Requirements:

• Native Chinesee with excellent verbal and written communication skills in English.
  Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field, preferably Finance and Economics related / Corporate Administration, Corporate Governance, Law, etc.
• However, fresh graduates with strong job relations are encouraged to apply.
  Possess strong time management skills and is motivated to exceed expectations.
  Ability to multi-task and use the information provided by customers to tailor responses and actions to meet specific needs.
• Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good email/chat/phone etiquette (pace, tone, voice quality, grammar, and articulation).
• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.

。

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Free snacks / Happy hours
• Regular team activities
• Company trips
• Open culture
• Personal development opportunities

職責：

• 及時管理大量呼入和呼出電話。
• 處理不同的詢問時遵循溝通「腳本」。
• 確定客戶的需求、澄清資訊、研究每個問題並提供解決方案和/或替代方案。
• 當產品出現時，主動追加銷售。
• 透過加倍努力建立可持續的關係並吸引客戶。
• 以易於理解的方式將所有對話記錄保存在我們的呼叫中心資料庫中。
• 參加教育研討會以提高知識和績效水準。
• 滿足個人/團隊的定性和定量目標。

• 工作職責：

• 管理和執行客戶服務櫃檯的日常運作。

• 管理並完成所有 TTMC 患者和客戶的註冊，即限制檢查等。

• 管理日常預約並準備必要的文件，例如總帳、表格等。

• 處理患者或客戶透過各種管道提出的所有詢問，例如面對面、電話、電子郵件或 WhatsApp。

• 管理層分配的任何其他任務。

要求：

• 以前擔任客戶支援角色的經驗。
• 超額完成配額的記錄。
• 良好的電話和口頭溝通技巧以及積極傾聽。
• 熟悉CRM系統和實踐。
• 以客戶為中心並適應不同的性格類型。
• 能夠同時處理多項任務、設定優先順序並有效管理時間。

津貼和福利

• 門診和住院醫療保險覆蓋員工和家庭
• 年增量
• 績效獎金
• 年假
• 職涯發展機會
• 辦公時間（不輪班）
• 公司員工參與計劃（年度晚宴/公司旅行）

Job Summary:

Join us as a Customer Service Representative and be a key player in delivering exceptional support to our clients. Your role involves addressing customer inquiries and resolving concerns through various channels like phone calls, email, and chat.

Key Responsibilities:

• Communicate and explain basic information to customers.
• Resolve customer concerns with active listening and effective problem-solving.
• Interact with customers via phone, live chat, and email.
• Provide excellent support across all communication channels.
• Identify customer needs and offer strategic solutions.
• Ensure first contact resolution and collaborate with internal teams.
• Provide feedback for workflow and customer experience improvement.
• Deliver superior services, building lasting customer relationships.
• Translate documents and handle client complaints.
• Support the team and management as needed.

Requirements:

• Native Chinese speaker with strong English communication skills.
• Minimum qualification: Diploma or higher in any field.
• Fresh graduates with strong interpersonal skills are welcome.
• Effective time management and a proactive attitude.
• Ability to multitask and tailor responses to customer needs.
• Strong communication skills and empathy.
• Comfortable with computers and quick to learn new systems.
  
  
  If you're passionate about customer service, apply now to be part of our team!

Perks & Benefits

• Comprehensive Staff benefit (EPF, SOCSO, EIS etc.)
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport (KLCC)
• Central location
• Free snacks / Happy hours
• Regular team activities
• Company trips
• Open culture
• Personal development opportunities

Responsibilities:

• Manage an assigned portfolio of clients and projects and lead teams to deliver tax services effectively. This includes corporate tax planning, transfer pricing, tax audit, and tax investigation.
• Manage and comply with all tax submission deadlines.
• Provide training to tax team members on the latest development in taxation and its issues to enhance their skills and knowledge.
• Review all tax submissions and tax correspondences drafted/prepared by staff.
• Review all tasks performed by staff in ensuring the tasks are performed in accordance with instructions and timelines.
• Resolve all tax issues expediently to avoid work disruption.
• Manage the performance of the team through regular communication, feedback, performance review, and coaching.
• Manage the aging report of assigned portfolio.
• Evaluate ways to improve the workflow and efficiency of the tax department.

Requirements:

• Professional accounting qualification and/or a degree in Accounting/Finance/Law/Economics.
• Minimum 5 years’ relevant working experience preferably in a professional accounting firm.
• Good working relationship with Customs and other relevant Government agencies, especially the Ministry of Finance, MIDA, MITI.
• Knowledge in Malaysian indirect tax (i.e., SST and GST) would be an added bonus
  Technically sound with good analytical skills.
• Client Service oriented.
• Highly organized and reliable with a strong sense of integrity and responsibility.
• Strong verbal and written communication skills in English and Bahasa Malaysia.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Regular team activities
• Company trips
• Medical insurance
• Open culture
• Personal development opportunities

職責：

• 管理指定的客戶和專案組合，並領導團隊有效地提供稅務服務。這包括公司稅務規劃、轉讓定價、稅務審計和稅務調查。
• 管理並遵守所有報稅截止日期。
• 為稅務團隊成員提供有關稅務最新發展及其問題的培訓，以提高他們的技能和知識。
• 審查工作人員起草/準備的所有稅務提交和稅務信函。
• 審查員工執行的所有任務，確保任務按照指示和時間表執行。
• 迅速解決所有稅務問題，避免工作中斷。
• 透過定期溝通、回饋、績效評估和輔導來管理團隊績效。
• 管理分配的投資組合的帳齡報告。
• 評估改善稅務部門工作流程和效率的方法。

要求：

• 專業會計資格和/或會計/金融/法律/經濟學學位。
• 至少 5 年相關工作經驗，最好在專業會計師事務所工作。
• 與海關和其他相關政府機構，特別是財政部、MIDA、MITI 保持良好的合作關係。
• 了解馬來西亞間接稅（即 SST 和 GST）將是額外的好處
  技術紮實，具有良好的分析能力。
• 以客戶服務為導向。
• 組織嚴密、可靠，具有強烈的誠信與責任感。
• 良好的英語和馬來語口頭和書面溝通能力。

津貼和福利

• 員工股權
• 佣金和獎金
• 津貼（旅費、交通費等）
• 休閒著裝要求
• 定期團隊活動
• 公司旅行
• 醫療保險
• 開放文化
• 個人發展機會

我們正在尋找一位充滿活力且經驗豐富的銷售和行銷經理來領導我們的銷售和行銷工作。理想的候選人將負責制定和實施策略銷售和行銷計劃，以實現公司目標和收入目標。這個角色需要領導力、創造力和分析能力的強大結合，以推動成長並提高品牌在市場上的知名度。

最低資格：

• 工商管理、行銷或相關領域的學士學位。
• 擁有豐富的銷售和行銷經驗，至少擁有 5 年管理經驗。
• 具有推動銷售成長和實現目標的良好記錄。
• 較強的領導能力和團隊管理能力。
• 優秀的溝通和人際交往能力。
• 具有分析思考能力，能夠解釋數據並做出策略決策。
• 熟練ERP/會計軟體。
• 根據需要靈活出差。

主要責任：

• 制定並實施全面的銷售和行銷策略，以實現業務目標和收入目標。
• 領導並激勵銷售和行銷團隊達到並超越績效目標。
• 識別新的市場機會並制定利用這些機會的計劃。
• 與主要客戶和利害關係人建立並維持牢固的關係。
• 分析市場趨勢和競爭對手的活動，以確定潛在的挑戰和機會。
• 監控並報告銷售和行銷績效指標。
• 與產品開發和財務等其他部門合作，確保銷售和行銷計劃的一致性和支援。
• 隨時了解產業發展和最佳實踐，不斷改進銷售和行銷工作。

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 休閒著裝要求
• 免費小吃/歡樂時光
• 定期團隊活動
• 公司旅行
• 醫療保險
• 事假
• 開放文化
• 個人發展機會

§  Based in Kuala Terengganu, areas of coverage , Kelantan, Terengganu, Pahang, Johor. Company car will be provided.

§  Searching for new clients / expand existing client base,  who could benefit from your products in a designated region  

§  Identifies current and future customer service requirements by establishing personal rapport with potential, and actual customers and other persons in a position to understand service requirements

§  Persuading clients that a product or service will best satisfy their needs,   

    o  by explaining or demonstrating cost reductions and operations improvements.

    o  by positioning our products as the best solutions for prospective clients

§  Calculating client quotations           

§  Negotiating tenders and contracts terms      

§  Offering after-sales support services           

§  Preparing Sales reports , by collecting, analyzing, and summarizing sales information and engineering and application trends.           

·     Identifying areas to improve customer satisfaction and repeat business

§  Set and achieve sales goals and quotas on a quarterly basis            

§  Followup on payments collection from customers  

§  Manage all on-site installation, repair, maintenance works including planning and undertaking scheduled maintenance

§  responding to breakdowns, diagnosing faults, repairing equipment.

§  supervising engineering and technical staff.

§  Work independently with little supervision & able to manage service/Maintenance  calls that require more time than anticipated without becoming frustrated or rushing through a job

§  playing an active role in helping the organization set up and execute preventive maintenance, predictive maintenance, or any other preferred maintenance program

other supporting jobs funtions               

·     Makes continuous improvement through investigation and recommendations to Manager.  

·     Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed       

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Medical insurance
• Personal development opportunities

§總部位於瓜拉登嘉樓，涵蓋範圍包括吉蘭丹、登嘉樓、彭亨、柔佛。將提供公司汽車。

§ 尋找新客戶/擴大現有客戶群，他們可以在指定地區從您的產品中受益

§ 透過與潛在客戶、實際客戶和其他能夠了解服務需求的人員建立個人融洽關係，確定當前和未來的客戶服務需求

§ 說服客戶產品或服務將最好地滿足他們的需求，

o 透過解釋或展示成本降低和營運改善。

o 將我們的產品定位為潛在客戶的最佳解決方案

§ 計算客戶報價

§ 談判投標和合約條款

§ 提供售後支援服務

§ 透過收集、分析和總結銷售資訊以及工程和應用趨勢來準備銷售報告。

· 確定提高客戶滿意度和重複業務的領域

§ 按季設定並達成銷售目標和配額

§ 跟進客戶付款狀況

§ 管理所有現場安裝、維修、維護工作，包括規劃和進行定期維護

§ 回應故障、診斷故障、修理設備。

§ 監督工程技術人員。

§ 在很少監督的情況下獨立工作，能夠管理需要比預期更多時間的服務/維護呼叫，而不會感到沮喪或倉促完成工作

§ 在幫助組織建立和執行預防性維護、預測性維護或任何其他首選維護計劃方面發揮積極作用

其他輔助作業功能

· 透過調查並向經理提出建議來持續改進。

· 與工作性質相關的其他職責和責任可以根據需要臨時或永久分配

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 休閒著裝要求
• 醫療保險
• 個人發展機會

職位描述

· 領導並招募電話行銷人員團隊，提供指導、輔導和指導。

· 設定績效目標，定期進行績效審查，並根據需求制定改善計畫。

· 規劃和執行電話行銷活動以產生潛在客戶並推廣產品或服務。

· 建立並維護客戶關係，確保客戶滿意度

· 產生並分析有關電話行銷績效、轉換率和潛在客戶開發有效性的報告。

工作要求

· 候選人必須至少擁有SPM或同等學歷

· 擁有豐富的電話行銷經驗，至少擁有 3 年電話行銷經驗和 1 年管理或監督經驗。

· 能夠讀寫國語和英語

· 優秀的溝通與談判能力

· 較強的領導能力和團隊管理能力，具有激勵和激勵團隊的能力。

· 能夠每週工作 6 天

為什麼加入我們？

• 地點：吉隆坡生態城（靠近LRT/KTM）
• 有競爭力的佣金結構
• 可以在家工作
• 辦公室免費提供咖啡、茶和小吃
• 年假12天，病假14天，住院假60天，其他包括產假，陪產假
• 醫療索賠和保險
• 正向年輕的文化
• EPF、SOCSO、EIS
• 每年增加您的基本工資並改善您的生活方式
• 年度獎金
• 激勵/獎勵
• 每月活動

津貼和福利

• 佣金和獎金
• 附近的公共交通
• 中心位置
• 免費小吃/歡樂時光
• 開放文化
• 個人發展機會

We are an award winning boutique PR & Digital agency made up of a dream team of talented  and result-oriented individuals. We have collective experience in Food & Beverages, FMCG, Entertainment, Lifestyle, Retail, Automotive, Corporate, Property, Technology and Medical industries. We are expanding, and this will be a great opportunity for students majoring in Communication Studies / Mass Communication/ Public Relations / Media Studies and Marketing to learn and gain as much experience needed in the Public Relations industry. We believe in “keeping it real” , and our doors are open to welcoming enthusiastic, passionate team players to join us on this exciting journey up!

Responsibilities

• Develop and lead digital media engagement strategies which includes guidelines, objective & procedures by identifying the right target audience and social impacts.
  Identifying monitoring tools, integrating the interactive media into the business strategy and maintain good rapport with social media organizations, influencers and analysts.
• Collaborate with other entities (media/customer relations), to manage reputation, identify key players and coordinate actions.
• Lead innovation and transformation in how content is delivered to our target customers and to demonstrate true digital creative marketing leadership and bring the vision of us and our clientele to life.
• Oversee digital projects and ensure smooth operation for all digital tools and applications (e.g. website, blogs and social media)
• Train internal teams to use digital technologies
• Create and manage online advertising campaigns.
• Research and identify new social networks to reach our target customers.
• Use audience insight and analytics to continuously improve the user experience
• Manage and synergize the various areas within the digital and put systems and processes in place for the team to follow (SOPs)
• Manage all social media channels, campaigns (including e-mails) to sustain an engaging audience experience and to increase audience satisfaction.
  Includes but not limited to planning, developing, implementing and managing the overall digital marketing strategy for company and clients.
• Monitor, research and analyse social media trends, ad revenue and web visitor data, to improve social media presence and campaign efficacy.
• Business development – organically within the clientele and new clients as per the KPIs set by the Managing Director

Requirements

• Possess at least a certification in Communications/ Marketing/ Media Studies or equivalent.
• At least 5 years of related working experience in digital media platforms and / digital agencies
• Experience in copywriting, content creation, client servicing, digital analytics, digital ad buys and brand marketing.
• Required skills : managed various social media platforms such as Facebook, Instagram, Twitter
• Ability to multitask and communicate effectively with team members to reliably carry out projects.
• Ability to work well independently and as a team, as well as able to meet tight deadlines.
• Good command of spoken and written English and Bahasa Malaysia.
• Good attitude and ability to work well under stress is a MUST.
• Willing to work on extended hours when necessary.

Perks & Benefits

• Employee equity
• Commission and bonus
• Central location
• Personal leave
• Open culture
• Personal development opportunities

Location: Remote (Malaysia, KL/Selangor preferred in case there's any management offsite)

Role:
The Sales Operations Manager will oversee and enhance the sales operation infrastructure. This strategic role involves optimizing sales processes, managing sales data, and aligning the sales team with our business objectives to drive success and revenue growth.

Responsibilities:

• Develop and implement efficient sales processes and strategies.
• Manage sales analytics to ensure accurate forecasting, pipeline management, sales strategy execution, and reporting.
• Coordinate with the sales team to align sales strategies and operations with business goals.
• Develop and deploy creative solutions in tracking the sales team's activities.
• Provide detailed sales reports and insights to senior management, highlighting trends, growth opportunities, and challenges.
• Train and support sales representatives and staff to enhance their product knowledge and sales skills.
• Collaborate with other departments to ensure a cohesive approach to market expansion and client satisfaction.
• Ensure that leads followed up has a proper resolution within 30 days of appointment.
• Ensure that all calls have a resolution, maintaining high standards of customer service and operational efficiency.
• Accurately manage transaction logs for finance to bill clients and for closers to receive their commissions accurately.
• Manage the productivity of full-time closers, ensuring they remain productive during non-event periods.
• Identify additional opportunities for revenue generation.
• Develop strategies to minimize the gap between payments receivable.
• Analyze the training needs of the sales team, identifying strengths and weaknesses to tailor training accordingly.
• Set team goals and targets for each account to drive performance and accountability.
• Develop detailed onboarding programs for new sales staff to ensure a smooth transition and rapid time to productivity.
• Manage account managers to ensure that client relationships are maintained excellently and that events/campaigns are well prepared in advance according to established protocols.

Results:

• Enhanced operational efficiency and reduced sales cycle times.
• Accurate sales forecasting and effective management of sales pipelines.
• Improved sales team productivity and achievement of sales targets.
• Increased client satisfaction and retention rates.
• Efficient management of transaction records to support accurate billing and timely commission payments.
• Effective training and onboarding that enhances team capabilities and addresses performance gaps.
• Well-managed client relationships and successfully executed events and campaigns.

Requirements

• Proven experience in sales operations, preferably in a sales outsourcing or agency environment.
• Strong understanding of sales process management, creative problem-solving, and data analysis.
• Excellent communication and leadership skills.
• Ability to work strategically and collaboratively across departments.
• High attention to detail and a focus on data-driven decision-making.

Perks & Benefits

• Employee equity
• Commission and bonus
• Flexible working hours
• Medical insurance
• Personal leave
• Sabbatical leave
• Open culture
• Personal development opportunities

Key Responsibilities:

• Client Engagement & Needs Assessment: Identify potential clients and understand their IT modernization needs. Conduct thorough assessments of existing applications to determine modernization areas.
• Solution Proposal & Customized Solutions: Develop comprehensive proposals outlining modernization strategies. Tailor solutions to meet specific client needs, whether it's legacy system migration or cloud adoption.
• Technical Expertise & Product Knowledge: Stay updated on the latest IT modernization solutions and trends. Collaborate with technical teams to provide accurate guidance to clients.
• Cost Estimation & Relationship Building: Provide detailed cost estimates and ROI projections for modernization initiatives. Cultivate strong client relationships to become a trusted advisor.
• Competitive Analysis & Negotiation: Monitor competitors and understand market offerings. Negotiate contracts and close deals to meet client needs.

Requirements

• Diploma in Information Technology or related field.
• Minimum 2 years of sales experience, preferably in ICT.
• Strong technical acumen in IT application modernization and industry best practices
• Proficient in effective sales techniques, including prospecting, negotiation, and customer service.
• Excellent verbal and written communication skills to convey complex IT concepts clearly.
• Strong problem-solving ability and adaptability to changing technologies and market trends.
• Understanding of clients' industry and business goals to align modernization solutions.
• Basic project management skills and effective time management

Perks & Benefits

• Employee equity
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Location: Bangsar Baru, PJ, Subang, Puchong, Klang

(1)   Job descriptions

·       Market and grow SME Plus loans and process cases via EOS.

·       Attend to customer requests and appeals on credit related matters within the SLA, and provide basic advise and services to meet customers’ needs.

·       Process credit proposals and ad-hoc requests received from customers (existing and new) within SLA’s standard of service; i.e. to ensure Bank’s risk parameters and guidelines are adhered to, and to aware of common shortcomings highlighted by GCRM and Risk Management to maintain high credit standards.

·       Monitor all WLs, SMAs and keep Newly Impaired Loans low; i.e.  to keep abreast of market developments and early warning signals, to take preventive action to avoid SMAs from turning Impaired.

·       Market and sell the Bank's loan products to new and existing customers. This also includes cross-selling of other Bank's products and services.

·       Building closer rapport with existing customers to boost utilization and share of business / wallet

(2)   Requirements

·       Minimum 3 years’ experience in sales and knowledgeable in SME+ Business is added advantages.

·       Strong marketing and business acumen with good interpersonal/relationship skills and able to interact with people at all levels.

·       Results-driven, self-motivated and enthusiastic to build a good sales career

·       High self-confident, energetic, and capable to work under sales pressure

(3)   Salary package   

·       Up to RM10K, salary is negotiable to obtain a win-win situation.

- Employee benefits are truly top-notch.