Total 25 customer service manager job vacancies in Administrative / Clerical category in D14 Geylang, Eunos

We are looking for a detail-oriented and proactive individual to fill the role of Admin & Customer Service Representative. In this position, you will be responsible for handling incoming enquiries from customers and supporting various administrative tasks to ensure the smooth operation of the business.

Key Responsibilities:

• Customer Enquiries: Manage incoming enquiries via phone, email, social media and other channels, providing accurate and timely responses to customer questions and concerns.
• Lead Management: Assess incoming leads and assign them to the appropriate sales team member, ensuring a seamless handover for further follow-up and conversion.
• Order Processing: Generate invoices and delivery orders (DO) for customer orders, ensuring accuracy and completeness in all transactions.
• Monthly Stock Take: Conduct monthly stock take to reconcile inventory levels, identify discrepancies, and maintain accurate records of stock movement.
• Sales and Expenditure Tracking: Maintain records of sales transactions and expenses, tracking revenue and expenditure to provide regular reports to management.
• Miscellaneous Duties: Assist with various administrative tasks as needed, including filing, data entry, and general office support.

Requirements:

• Previous experience in customer service or administrative roles preferred.
• Excellent communication skills, both written and verbal.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Proficiency in Microsoft Excel & Word.
• Positive attitude and willingness to learn and adapt to new challenges.

Roles & Responsibilities

We are looking for detailed and structured Customer Relations Admin Executive who is great with customers and familiar with digital technologies. Your role is key in ensuring timely engagement of customers communications and recorded in our central database system to process and ensure full delivery of our services and products.

Here's What We Are Looking For

Strong communication and active listening skills
Familiar with technology systems and practices
High level of responsibility and like new challenges

Attention to detail and accuracy in tasks

Ability to work independently and collaborate with a team

Here’s What Is Minimally Required

Higher Nitec or equivalent and above

1-2 years working experience
Experience in customer service will be an added advantage
Proficient in Chinese/Mandarin will be an added advantage

*Singaporeans & Singapore Permanent Residents ONLY*

*Full Time/Part Time 3 days work week available

• Plan and coordinate administrative procedures and systems and devise ways to streamline processes
• Recruit and train personnel and allocate responsibilities and office space
• Assess staff performance and provide coaching and guidance to ensure maximum efficiency
• Ensure the smooth and adequate flow of information within the company to facilitate other business operations
• Manage schedules and deadlines
• Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints
• Monitor costs and expenses to assist in budget preparation
• Oversee facilities services, maintenance activities and tradespersons (e.g electricians)
• Organize and supervise other office activities (recycling, renovations, event planning etc.)
• Ensure operations adhere to policies and regulations
• Keep abreast with all organizational changes and business developments

Ei-Biz is a leading consultancy and solutions organization in Singapore, renowned for its expertise in corporate secretary services, accounting and bookkeeping, taxation, payroll management, auditing, migration services, passes and license applications. With a dedicated team of experts who understand local and international business requirements, Ei-Biz ensures compliance with Singapore Companies Acts and other regulatory frameworks while providing high-quality services to its clients. The company's diverse portfolio includes government services, licensing services, media marketing, and office operations, making it essential to fill the Administrative and Digital Marketing Manager position. This role is crucial in overseeing day-to-day administrative tasks, managing digital marketing strategies to enhance the company's online presence, coordinating government and licensing-related services, and optimizing office operations for efficiency and effectiveness. Ei-Biz's commitment to excellence and integrity underscores the importance of hiring a qualified professional to support and drive its business operations forward.

Specific Responsibilities:

1. Manage day-to-day administrative tasks, including office operations, scheduling, and correspondence.

2. Coordinate and assist with MOM passes application and related services.

3. Handle ICA related services efficiently and accurately.

Assist with government food/stall license application processes.

4. Ensure confidentiality and integrity in handling sensitive information.

5. Develop and execute innovative digital marketing strategies to promote Ei-Biz services.

6. Create engaging multimedia content, including videos, infographics, and interactive presentations.

7. Manage social media platforms and engage with audiences to build brand awareness.

8. Utilize SEO techniques, keyword research, and analytics tools to optimize online content.

9. Collaborate with graphic designers and content creators to produce visually appealing marketing materials.

10. Build and maintain strong relationships with clients and stakeholders.

11. Provide excellent customer service and address client inquiries and concerns promptly.

12. Collaborate with internal teams to ensure client satisfaction and project success.

13. Ensure compliance with regulatory requirements related to corporate secretary services.

14. Assist in preparing compliance filings and documentation as needed.

15. Stay updated on industry regulations and best practices.

Technical Skills and Competencies:

1. Proficient in digital marketing tools such as Google Analytics.

Knowledgeable about CMS platforms like WordPress and basic HTML/CSS.

Familiar with CRM software such as Asana.

Understanding of SEO techniques and proficiency in keyword research.

Ability to create engaging multimedia content.

2. Proficient in Singapore's regulatory requirements for corporate services, focusing on MOM, ICA, license application-related services, and other relevant areas.

Capable of working autonomously, demonstrating proactive behavior, taking initiative, and assuming responsibility for critical tasks.

Organized and detail-oriented with a focus on precision and accuracy in task management.

Skilled at multitasking and proficient at meeting deadlines in a dynamic work setting.

3. Strong analytical skills coupled with effective communication and negotiation abilities.

Demonstrates a proactive approach and a sense of urgency in completing tasks.

Collaborative and cooperative as a team member.

Duration of Traineeship/Attachment Offered - 6 months

Mature Mid Career Individuals - $3,800

This Position is open for mid career individuals (Mature, 40 years and above).

Mid Crareer individuals from any qualifications level can apply.

• Manage work permit holders salary payment calculation
• Handle purchasing including but not limited to calling for quotations, negotiations, etc.
• Maintain proper filing system, documentation, and database of employees and work permit holders
• Monitor stock and order of stationery, office equipment and etc
• Monitor company assets and equipment and schedule for maintenance
• Organize and coordinate festive events for company
• Support ad-hoc duties, projects and coordinate company activities as assigned
• Understands basic accounting entry and systems
• Experience in construction and related industry will be preferred

The Job

This role plays a crucial role in supporting fundraising efforts within the Charity. Strong organisational skills, attention to detail, and excellent communication abilities are essential in this position.

Responsibilities

• Responsible to manage giving.sg campaigns.
• Provide full administration support.
• Prepare monthly statistics report on fundraising progress.
• Perform other office support related duties.
• Provide assistance to Finance department.
• Any other ad-hoc duties assigned.

Requirements

• At least Diploma or equivalent.
• Min 2 years’ experience in relevant field.
• Proficient in Microsoft Office and Outlook.
• Computer savvy.
• Good administrative skills.
• Good communication skills.

Administrative Assistant, performs clerical duties to help an office run smoothly and efficiently. Their duties include answering phone calls and emails, greeting and directing office visitors to designated meeting areas and building spreadsheets or presentations for leadership staff.

• Manage data in spreadsheets and reports
• Keep records and reports up to date
• Help maintain the budget plan
• Organize and schedule meetings and events
• Supervise other staff and delegate responsibilities
• Handle technical issues in their area of expertise
• Carry out clerical duties, including answering phones and preparing documents

The Administrative Manager is to supervise daily support operations of our company and plan the most efficient administrative procedures. You will work with a team of professionals to complete a range of administrative duties in the company.

The Administrative Manager will develop, review, and improve policies, systems, and procedures; and generally ensure the office operates smoothly and efficiently.

Specific Responsibilities

Individual to be involved in:

- Observe and improve company structure, and SOP .

- Serve as the lead point of contact for all customer account management matters.

- Facilitating communication throughout with company and clients

- Implement and execute company's policies.

- Oversee and improvise on company's daily operations

Technical Skills and Competencies

- Strong written and verbal communication skills and ability to communicate at all levels..

- Actively contribute to working groups.

- Strong project management, multitasking, and decision-making skills

· Able to commit night shift/during weekends &PH

· Able to commit OT

· Communicate with managers to coordinate schedules

· Prepare essential documentation, including memos, reports, and other forms of communication

· Handle human resource duties, including managing personnel databases and payroll

· Act as the organizational receptionist and receive calls and guests

· Answer and respond to organization emails and phone calls, and forward communications to appropriate parties as necessary

· Maintains and organizes meeting schedules

· Regularly check and maintain record of necessary office supplies

Communicate regularly with staff to help procure needed items

Roles & Responsibilities

• Prepare necessary paperwork including but not limited to quotations, purchase orders, delivery orders, invoices etc.,
• Handle phone calls of customers’ enquiries
• Liaise with technical team to ensure all servicing, maintenance & repairs of instruments are met with the required standard
• Follow-up with customers to ensure their issues are resolved satisfactorily.
• Customer service orientated, order fulfilment to customer, include pre-sales, post sales follow-up promptly.
• Perform administrative and other ad-hoc tasks assigned.
• Ability to multitask and prioritize all administrative paperwork
• High level of verbal and written communication.
• Good administrative and computer literacy skills.
• Passionate, self-motivated with service-oriented attitude.

Requirement

• ITE graduates /Fresh Diploma holders are welcome to apply
• Proactive, independently with good communication skills
• Self-motivated, result and customer oriented

HCSA Community Services is a charitable organisation with the Institute of a Public Character (IPC) status and a member of the National Council of Social Service. As a family of dedicated staff, volunteer teams, and corporate and community partners, we continue to give a future and a hope to the vulnerable in society.

HCSA is certified as a Great Place to Work ®. At HCSA, our commitment to being a Great Place to Work® is not just a label; it's a reflection of the vibrant and supportive culture we have nurtured together. Within our organisation, everyone is not just a part of a team; they are valued contributors to a workplace built on respect, fairness, and mutual support. Our leaders are known for their credibility, a result of our unwavering dedication to open dialogue and integrity.

At the heart of HCSA's existence is a profound purpose – to give a future and hope for the vulnerable among us. Building and sustaining this culture is a critical part of achieving our mission. We invite you to embark on a rewarding journey where your skills, ideas, and passion will contribute to making a difference in the lives of those in need.

GENERAL SUMMARY

The Manager, Administration and Operations is to ensure smooth day-to-day operations of the Single Room Shared Facilities (SRSF) project, ensuring safety and security of the house with a user-centric perspective. This role oversees all administrative, residential and operational aspects of the programme.

This role oversees all administrative, residential and operational aspects of the programme including supervision of staff, workmen and any other personnel deployed directly or indirectly through HCSA for the execution of Services at Site, attending to, addressing and reporting feedback, issues, conflict or grievances of the Authorised Tenants/Authorised Occupiers.

ROLES & RESPONSIBILITIES

Oversee day to day safety and security functions

1. Supervise staff, workmen and any other personnel deployed directly or indirectly through HCSA for the execution of Services at Site

2. Supervise handling day to day general queries from the residents and visitors of SRSF

3. Plan, implement, supervise and review security access control systems; address potential and actual security issues through recommendation, implementation and review of action plans

4. Plan, supervise and review the implementation of emergency response and crisis management plans

5. Oversee the implementation of supervision, room inspection and oversight of Authorised Tenants/Authorised Occupiers to ensure their safety and overall well-being

6. Develop, review and oversee the enforcement of facility rules, management of disciplinary issues and incidents

7. Ensure proper documentation and timely submission of reports

8. Ensure compliance with Risk Management Plan, Pandemic Plan and Emergency Response Plan, conduct regular reviews and make recommendations for adjustment when necessary

9. Manage communication amongst HCSA staff, sub-contractors and Housing Development Board-appointed (HDB) Facilities Management Company

Maintenance of SRSF

1. Oversee all housekeeping and maintenance related matters, including key press, store, stock take, room and facility inspection, cleaning of common areas and refuse collection as well as coordinating with internal stakeholders and external contractors and vendors for necessary maintenance repairs

2. Oversee regular maintenance check and shelter inspection are conducted to maintain effective operation, cleanliness and hygiene of facility

3. Oversee regular facility inspection and security check to maintain effective operation, safety and security of the facility in the night

User-centric Service Delivery

1. Oversee the provision of residential support related to facility operations as assigned (administrative and operational)

2. Admission support – Assist in the admission and orientation of new SRSF residents

3. Promote neighbourliness – Provide guidance, support and mediation, working collaboratively with other teams, to uplift the residents to achieve stability, self-reliance and social mobility

4. Programme support – Assist in logistical matters for effective functioning of facility and activities facilitation

5. Ensure proper handover and follow-up from night security guards (HDB Facilities Management)

6. Ensure effective and efficient utilisation of facilities including common activities rooms/areas, kitchens, and other recreation rooms

7. Attend to feedback and report on their status to HDB

IT Support

1. Oversee IT support in operation and administrative work for the effective functioning of shelter

Staff Management

1. Responsible for manpower resource planning and allocation for the Residential (operational) team

2. Guide, train and supervise staff in executing of roles and responsibilities

3. Oversee performance management for the operations team to achieve Key Purpose Indicators

4. Manage disciplinary and human resource related issues with guidance from PCO (HR) and ensuring compliance to policy and legislation

5. Advocate for diversity and an inclusive organizational culture

Stakeholder relationships

1. Collaborate with other teams in fulfilling global objectives of the programme

2. Manage communications and feedback from stakeholders and team members

Others

1. Any other duties assigned by supervisor from time to time

QUALIFICATIONS

Education And Experience

1. Minimum Bachelor Degree in social sciences, business or management and/or diploma or certificate level qualification in social work, counseling or psychology

2. Minimum 8 years’ relevant working experience with at least 5 years in management / leadership positions

3. Good organization and planning skills

4. May be required to work on weekends or at night should there be unforeseen circumstances

5. Knowledge of relevant social issues such as homelessness and poverty preferred

6. Demonstrate proficiency in digital tools for data visualisation, data analysis, report-writing and presentation

Other Requirements

1. Able to work flexible hours

2. Able to take initiative to identify areas of responsibilities

3. Sense of safety and emergency

4. Good interpersonal and communication skill

5. Effective and strong team player

6. Knowledge of correctional and addictions work preferred

Salary commensurate with experience.

Venue of Work: Yio Chu Kang

Roles & Responsibilities:

Admin

• Report to General Manager
• Licence & certifications monitoring and renewal.
• Company's ISO Systems, including documentation, maintenance, attending to external audits.
• Working company secretary on corporatel issues
• Ensure company Insurance is valid – new/renewal
• Vehicle management, including vehicle insurance and roadtax renewal
• Support Project Teams in sourcing & issuing of Purchase Orders.
• Shipping, logistics arrangements.
• Any ad-hoc work to ensure smooth running of company.

Human Resource

• Full spectrum of HR duties, from recruitment, hiring, termination
• Prepare letter of appointment, confirmation, increment, promotion, termination etc.
• Work pass application, renewal, cancellation, repatriation.
• Arranging training for staff
• CPF Contribution
• Foreign workers' accommodation and related activities
• Generating payroll, gathering data & calculating OT
• Year-end IRAS submission
• Updating & Maintenance of Personnel Files

Accounting

• Sourcing of Items, Issuing purchase orders
• Receiving invoices from suppliers and preparing payment. (AR)
• Invoicing Clients (AP)
• Bank reconciliation.
• Quarterly GST returns
• Liaising with banks/accountant on financial issues

Requirement

• ‘0” Level/Diploma in Human Resources, Business Administration or equivalent
• Minimum 1 year experience
• Good understanding of HR practices including Employment Act
• Good organisational skills with ability to carry out analytical and coordination work
• Good working attitude & self-driven
• Good communication skills (written & verbal) and able to interact with people at all levels
• Familiar with Microsoft Office, HR System (infotech), Accounting System (Quickbooks)
• Able to work independently in a fast-paced environment.
• Workplace in Tai Seng
• 5-day work week

Duties and Responsibilities

1.1. Scanning, filing and keeping all records and invoices.

1.2. Updating of Stocktake List and Inventory List

1.3. Handling petty cash

1.4. Deposit cash takings

1.5. Liaising with suppliers and dealing with issues involving Invoices, Credit Notes and Statement of Accounts

1.6. Managing of licence requirements, agreements and contracts

1.7. Managing onboarding and offboarding of staff, and leave applications

1.8. Assisting the Management with onboarding and offboarding of staff

1.9. Work with the Management to ensure that high-priority emails are attended to in a timely manner and brought to their attention as appropriate

1.10. Assist with tracking down information and/or drafting responses as appropriate

1.11. Liaise with external agencies and authorities as necessary (advertising, PR, recruitment, training, fire services, police, local council, health and safety inspectors, etc).

Requirements

2.1. Strong organizational skills and attention to detail critical

2.2. Ability to communicate clearly and concisely, both verbally and in writing

2.3. Ability to maintain confidentiality of highly sensitive information.

2.4. Ability to work as part of a team and to work independently on multiple tasks and complete successfully with minimal supervision

2.5. Ability to work effectively under pressure and to prioritize work, often juggling multiple assignments within short timeframe.

2.6. Ability to follow through and meet deadlines

2.7. Broad fundamental Administrative knowledge

2.8. Problem-solving skills

2.9. Good Time management skills

2.10. Strong interpersonal skills

2.11. Computer literate (Excellent knowledge of Excel, Word, Outlook and PowerPoint applications)

Kindly send your CV to admin@twoscreatives.com

Job Description & Requirements

Roles & Responsibilities

• Oversee construction day-to-day operations of the HR & Administrative department.
• Responsible for review, design and execute HR policies.
• Manage the recruitment cycle, boarding/ off-boarding of staff, including employment & consultant contract signing and renewals etc.
• Handle monthly payroll and employment pass application and renewal.
• Inform Management on employees’ relation matters including disciplinary issues, grievances, absenteeism, and other employee disputes.
• assist in daily operational tasks or any other tasks that maybe assigned by the management.
• Invoices and quotation preparation

Requirements:

• At least O level
• Strong team player with good interpersonal skills
• Proficient with MS Office.

-Maintains staffs by recruiting, selecting, orienting, and training employees.

-Supervises staffs by communicating job expectations, appraising job results, and disciplining employees.

-Sets policies and procedures for training, coaching, counseling, and career development for staff.

-Initiates and coordinates goals, deadlines, and projects for their department.

-Develops and implements policies and procedures to improve operations and function of the department.

-Leading and/or participating in meetings

-Monitors and procures needed supplies for office, reception, mailroom, and kitchen.

-Ensures a safe, secure, and well-maintained facility that meets environmental, health, and security standards.

-Manages the maintenance and repair of machinery, equipment, and electrical and mechanical systems.

-Planning, implementing and supervising the company’s financial strategy

-Managing the company’s financial accounts, payroll, budget, cash receipts and financial assets

-Handling the company’s transactions and debts and doing cash flow forecasting

-Following proper accounting procedures to reach financial objectives

-Monitoring and analyzing financial accounting data

-Creating financial reports based on data analysis