Total 1,015 customer service manager job vacancies in Administrative / Clerical category in Malaysia

Responsibilities:

• Answer and direct phone calls.
• Organize and schedule appointments.
• Assisting in consolidating invoices, to bill/invoice customer accurately 
• Prepare credit note or debit note to customers, when required
• Ensure proper filing and documentation of billing related matters
• Develop and maintain a filing system.
• Liaise with executive and senior administrative assistants to handle requests and queries from senior managers.

 

Requirements:

• Entry level, Fresh Graduate or No experience are welcome.
• Proven experience as an administrative assistant, virtual assistant or office admin assistant is a Plus
• Knowledge of office management systems and procedures.
• Working knowledge of office equipment, like printers and fax machines.
• Excel in MS Office (MS Excel and MS PowerPoint, in particular).
• Good time management skills and the ability to prioritize work.
• Attention to detail and problem solving skills.
• Strong written and verbal communication skills.
• Possess at least SPM, Diploma in Business Administration or relevant field; additional qualification as an Administrative assistant or Secretary will be a plus.
• Candidate required to work in a car service workshop at Parkcity Bintulu.

Perks & Benefits

• Performance allowance and bonus
• Personal leave
• Personal development opportunities

Responsibilities:

• Answer and direct phone calls.
• Organize and schedule appointments.
• Assisting in consolidating invoices, to bill/invoice customer accurately 
• Prepare credit note or debit note to customers, when required
• Ensure proper filing and documentation of billing related matters
• Develop and maintain a filing system.
• Liaise with executive and senior administrative assistants to handle requests and queries from senior managers.

 

Requirements:

• Entry level, Fresh Graduate or No experience are welcome.
• Proven experience as an administrative assistant, virtual assistant or office admin assistant is a Plus
• Knowledge of office management systems and procedures.
• Working knowledge of office equipment, like printers and fax machines.
• Excel in MS Office (MS Excel and MS PowerPoint, in particular).
• Good time management skills and the ability to prioritize work.
• Attention to detail and problem solving skills.
• Strong written and verbal communication skills.
• Possess at least SPM, Diploma in Business Administration or relevant field; additional qualification as an Administrative assistant or Secretary will be a plus.
• Candidate required to work in a car service workshop at Parkcity Bintulu.

Perks & Benefits

• Performance allowance and bonus
• Personal leave
• Personal development opportunities

Responsibilities:

• Responsible for data entry for supplier invoices, pruchase order and sales
• invoices into accounting system.
• Maintain petty cash book.
• Maintain accounting database by entering data (Autocount).
• Provide administrative support to colleagues, and management.
• Ad hoc task assign by superior.
• Manage backend adminstration for retail.

Requirements:

• Candidate must possess a Diploma/Degree in Accounting, Finance or Business   Administration or equivalent.
• Excellent organizing skills, good sense of responsibility, strong understanding and communication skills.
• Required language(s): Chinese 
• Fresh graduates are encourage to apply
• Preferable Chinese candidates.
   

Perks & Benefits

• EPF contribution
• Annual Leave
• Open culture

職責：

• 接聽和轉接電話。
• 組織和安排約會。
• 協助合併發票，準確向客戶開立帳單/發票
• 需要時向客戶準備貸項通知單或借項通知單
• 確保正確歸檔和記錄計費相關事宜
• 開發和維護歸檔系統。
• 與行政和高級行政助理聯絡，處理高級經理的請求和詢問。

要求：

• 歡迎入門級、應屆畢業生或無經驗。
• 有擔任行政助理、虛擬助理或辦公室管理助理的經驗者優先
• 了解辦公室管理系統和程序。
• 印表機和傳真機等辦公設備的使用知識。
• MS Office 中的 Excel（特別是 MS Excel 和 MS PowerPoint）。
• 良好的時間管理技能和決定工作優先順序的能力。
• 注重細節和解決問題的能力。
• 較強的書面和口頭溝通能力。
• 至少擁有SPM、工商管理文憑或相關領域；行政助理或秘書的額外資格將是一個優勢。
• 候選人需要在民都魯 Parkcity 的汽車維修車間工作。

津貼和福利

• 績效津貼及獎金
• 事假
• 個人發展機會

Job Description :-

• Act as the quality management representative for ISO 9001:2015. EMS 14001
• Monitoring of Company Vehicles : Maintenance, Inspection, permit application, fine/penalty, sales & purchase, renewal of insurance & road tax
• Attending to all matters relating to Government Authority requirement
• Monitoring of Company Insurance : Fire, Burglary, Risk, Group PA & Public Liability
• To handle and coordinate training e.g source training provider , training requisition form, HRDF grant application and prepare payment voucher.
• To ensure all related training documentation (Training brochure , Training registration form, Training Invoice, Payment Receipt, Training Certified, Training Assessment  Form and etc., are filling and keep record.
• To handle grant application and HRDF claim in e-Tris website
• Attending to all matters relating to Government Authority requirement
• To apply cancel or revise Shell Card based on requirement.
• Handle travel arrangements and resolve related issues.
• To book flight ticket and hotel upon request.
• Monitoring of security guards performance
• Maintenance of Administration Office : purchase of equipment, repair & cleanliness
• Report direct to General Manager - and Ad Hoc Job
• Degree in Business  Administration/Management
• At least 5 years of experience 
• Good communication skill.

Perks & Benefits

• Personal leave
• Open culture

PHB’S SUBSIDIARIES

• Monitor and manage the needs of clients regulated by PHB, provide services, office equipment and goods facilities as stipulated in the contract that has been signed and ensure that the client is satisfied with the service provided by PHB.

OFFICE MANAGEMENT

• To ensure a conducive and safe working environment.
• To assist in maintenance & service/renovation activities to ensure that works undertake by contractor.
• In-depth understanding of project management i.e. small renovation projects (RM5-10mil)
• To monitor office facilities such as meeting and archive room are properly managed.
• To assist in the HSE compliance and maintenance of fire safety equipment to keep office premises safe from fire or other hazards.
• To maintain and monitor company decorations (plant/painting/cleanliness etc.).
• To assist in monitoring any of Pest Control activities.
• Working knowledge of office equipment’s i.e. photocopy machine and facsimile machines.
• To ensure that office utilities are manage properly.
• Full knowledge of office management systems and procedures

FIXED AND COMPANY’S ASSETS

• To assist in disposing of company’s Assets activities.
• To ensure that Fixed Asset Management activities are comply with Standard Operating Procedure.

OFFICE SUPPLIES AND STATIONERY

• To ensure that inventory of office supplies and stationery is properly maintained and controlled.
• To maintain and update price quotation and other related information from suppliers.
• To monitor the internal request of stationery is handled properly and deliver to the requestor in timely manner. 

COMPANY MOTOR VEHICLE/PARKING, PETROL AND TOLL CARD

• To maintain and monitor the usage of company car including the progress of routine services.
• To monitor road tax/insurance renewal and car maintenance service.
• To monitor and maintain Touch N Go Card and PETRONAS smart pay card record usage.
• To maintain and monitor new parking registration and invoice charges.
• To ensure that company motor vehicles are well maintained and properly managed. 

COMMUNICATION AND CORRESPONDENCES SERVICES

• To assist in the task related to the maintenance of key phone system i.e. new telephone line application, adding extension line/number etc.
• Responsible in monitoring of all incoming and outgoing mails and ensuring the distribution of the mails are in timely manner.
• To update / prepare monthly Administration duty roster.
• To produce professional-quality reports, presentations and briefs
• High level of verbal and written communications skills i.e. memo, circular 

GENERAL ADMIN ACTIVITIES

• Document Management System - managing, maintaining and updating proper documentations and reports filing.
• Supervise company’s Pool Driver cum Office Assistants, Dispatch cum Office Assistant, Receptionist cum Admin Assistant and Admin Clerk
• Monitor utilization of department CAPEX & OPEX, to ensure spending is within the approved budget.
• Monitor the achievement of all Time Charter activities and timely completion of the quarterly report by the respective staff.
• Ensure zero audit findings on compliance to all department documented processes.
• Completion of Risk Assessment in Risk Management System (RMS) 

OTHERS

• To undertake ad-hoc functions such as involve in company’s events (Training program, lecture series, company special event etc.).
• Relief Pool Driver cum Office Assistants and Dispatch cum Office Assistant as when as required.
• Binding, photocopy and laminating (if any).
• To undertake special assignments that relate to the job scope as and when instructed by HOD and Management.
• Familiar with basic pivot-tables as well as Power BI
• To provide statistical and budget report i.e. CBA
• Ability to multitask and prioritize daily workload

QUALIFICATION AND EXPERIENCES

• Minimum Diploma or Bachelor Degree qualification
• Good communication skills in English and Bahasa for both written and oral
• MS Office and other computer-aided software’s
• Mature, punctual and disciplined individual, taking his job and responsibility seriously
• At least 7 years working experience and corporate office exposure is advantage
• Proficient in MS Office Applications, i.e. Word, Excel, PowerPoint and Outlook.

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Medical insurance

Job responsibilities: 

• Prepare quantity for variation order works and quotation.
• To attend customers enquiries and appointment to understand and satisfy the need of customers
• Ensure timely reporting on project work progress and reports to Engineer.
• Ensure our installation, servicing and / or maintenance works are according to work schedule
• Plan, coordinate, supervise and monitor works at site & ensure site personnel following of company rules & regulations.
• Research information to support other teams and departments as needed.
• Keep track of and report on project progress.
• Complete any tasks assigned by the Engineer & Manager in an efficient and timely manner.
• Perform other duties assigned by the Engineer & Manager orderly and efficiently.
• Update and assist in Work in progress.
• To do filling for the documents

Job requirement and preferences:  

• Candidate must at least process SPM or Diploma in any field.
• Good communication correspondences skills, Microsoft office knowledge
• Able to create and administer task priority list based on company needs.
• Ability to define problem, collect data, establish facts and resolve discrepancies in reasonable amount of time.
• Mandarin speaking are most welcomed
• Fresh graduate are welcomed to apply!

As part of company benefits, we do provide the following to qualified candidates:

1) 13th month salary,

2) Bonuses and Incentive

3) Allowance

4) Medical insurance 

工作職責：

• 準備變更訂單工作和報價的數量。
• 出席客戶詢問及預約，了解並滿足客戶的需求
• 確保及時報告專案工作進度並向工程師報告。
• 確保我們的安裝、維修和/或維護工作按照工作計劃進行
• 規劃、協調、監督和監控現場工作，並確保現場人員遵守公司規章制度。
• 研究資訊以根據需要支援其他團隊和部門。
• 追蹤並報告專案進度。
• 有效率、及時地完成工程師和經理分配的任何任務。
• 有序、有效率地執行工程師和經理分配的其他職責。
• 更新並協助正在進行的工作。
• 填寫文件

職位要求及偏好：

• 候選人必須至少獲得任何領域的 SPM 或文憑。
• 良好的溝通能力，Microsoft Office知識
• 能夠根據公司需求建立和管理任務優先清單。
• 能夠在合理的時間內定義問題、收集數據、確定事實並解決差異。
• 最受歡迎會講國語
• 歡迎應屆畢業生申請！

作為公司福利的一部分，我們為合格的候選人提供以下福利：

1）第13個月工資，

2) 獎金和激勵

3）津貼

4）醫療保險

Responsibilities:

• Act as the point of contact between the manager and internal/external clients.
• Screen and direct phone calls and distribute correspondence.
• Handle requests and queries appropriately.
• Manage diary and schedule meetings and appointments.
• Make travel arrangements.
• Take dictation and minutes.
• Source office supplies.
• Produce reports, presentations and briefs.
• Devise and maintain office filing system.

Requirements:

• Proven work experience as a personal assistant.
• Knowledge of office management systems and procedures.
• MS Office and English proficiency.
• Excellent organisational and time management skills.
• Up-to-date with latest office gadgets and applications.
• Ability to multitask and prioritize daily workload.
• Excellent verbal and written communications skills.
• Discretion and confidentiality.
• Possess at least a Diploma or higher in Business Studies or certification would be considered an advantage.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport

職位說明 ：-

• 擔任 ISO 9001:2015 的品質管理代表。特快專遞14001
• 公司車輛監控：維護、檢查、許可證申請、罰款/處罰、銷售和購買、保險更新和路稅
• 處理與政府當局要求有關的所有事宜
• 公司保險監控：火災、竊盜、風險、團體公共責任和公共責任
• 處理和協調培訓，例如培訓來源、培訓申請表、人力資源發展基金撥款申請並準備付款憑證。
• 確保所有相關培訓文件（培訓手冊、培訓登記表、培訓發票、付款收據、培訓認證、培訓評估表等）填寫並保存記錄。
• 在 e-Tris 網站上處理補助金申請和 HRDF 索賠
• 處理與政府當局要求有關的所有事項
• 根據需要申請註銷或修改空殼卡。
• 處理差旅安排並解決相關問題。
• 根據要求預訂機票和飯店。
• 監控保全表現
• 行政辦公室的維護：購買設備、維修和清潔
• 直接向總經理報告 - 和臨時工作
• 工商管理/管理學位
• 至少 5 年經驗
• 良好的溝通能力。

津貼和福利

• 事假
• 開放文化

Responsibilities:

• To ensure timely order processing, feed-back and meeting customer delivery expectation.
• Answer the customer enquiry, handling customer’s request or complaint, and feed-back customer on timely manner.
• Handle the sales & service enquiry, order, and enquiry process be able to meet company and customer expectation.
• Manage documents for job deployment & generate daily report for new PO and sales done.
• Issue service quotation.
• Follow up quotation with customers.
• Follow up Service jobs status with Service Team.
• Invoicing for completed job.
• Send invoices and statement of account to customers.
• Manage parts availability for repair jobs.
• Any adhoc tasks to be assigned.

Requirements & Qualification:

• Experience with CRM system will have better advantage
• At least with 2 years of strong experience in customer care management.
• Strong communication and good attitude on achieving high effectiveness and efficiency.

Perks & Benefits

• Medical insurance
• Personal development opportunities

Responsibilities:

• To ensure timely order processing, feed-back and meeting customer delivery expectation.
• Answer the customer enquiry, handling customer’s request or complaint, and feed-back customer on timely manner.
• Handle the sales & service enquiry, order, and enquiry process be able to meet company and customer expectation.
• Manage documents for job deployment & generate daily report for new PO and sales done.
• Issue service quotation.
• Follow up quotation with customers.
• Follow up Service jobs status with Service Team.
• Invoicing for completed job.
• Send invoices and statement of account to customers.
• Manage parts availability for repair jobs.
• Any adhoc tasks to be assigned.

Requirements & Qualification:

• Experience with CRM system will have better advantage
• At least with 2 years of strong experience in customer care management.
• Strong communication and good attitude on achieving high effectiveness and efficiency.

Perks & Benefits

• Medical insurance
• Personal development opportunities

職責：

• 確保及時的訂單處理、回饋並滿足客戶的交付期望。
• 回答客戶的詢問，處理客戶的要求或投訴，並及時回饋客戶。
• 處理銷售和服務查詢、訂單和詢價流程，能夠滿足公司和客戶的期望。
• 管理工作部署文件並產生新訂單和已完成銷售的每日報告。
• 發出服務報價。
• 與客戶跟進報價。
• 與服務團隊跟進服務工作狀態。
• 為已完成的工作開立發票。
• 向客戶發送發票和帳戶報表。
• 管理維修作業的零件可用性。
• 要分配的任何臨時任務。

要求及資格：

• 有CRM系統經驗者優先
• 至少擁有 2 年豐富的客戶服務管理經驗。
• 良好的溝通和良好的態度，以實現高效率和有效性。

津貼和福利

• 醫療保險
• 個人發展機會

We are looking for a detail-oriented and proactive individual to fill the role of Admin & Customer Service Representative. In this position, you will be responsible for handling incoming enquiries from customers and supporting various administrative tasks to ensure the smooth operation of the business.

Key Responsibilities:

• Customer Enquiries: Manage incoming enquiries via phone, email, social media and other channels, providing accurate and timely responses to customer questions and concerns.
• Lead Management: Assess incoming leads and assign them to the appropriate sales team member, ensuring a seamless handover for further follow-up and conversion.
• Order Processing: Generate invoices and delivery orders (DO) for customer orders, ensuring accuracy and completeness in all transactions.
• Monthly Stock Take: Conduct monthly stock take to reconcile inventory levels, identify discrepancies, and maintain accurate records of stock movement.
• Sales and Expenditure Tracking: Maintain records of sales transactions and expenses, tracking revenue and expenditure to provide regular reports to management.
• Miscellaneous Duties: Assist with various administrative tasks as needed, including filing, data entry, and general office support.

Requirements:

• Previous experience in customer service or administrative roles preferred.
• Excellent communication skills, both written and verbal.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Proficiency in Microsoft Excel & Word.
• Positive attitude and willingness to learn and adapt to new challenges.

About the company: This leading Federal government agency supports Australian’s in achieving their goals and helps them to live a better life. Their work has an impact on a significant area in the social sector, and you can contribute to the difference that they make in this role. A great opportunity for an experienced customer service and administration candidate to join this large and growing government agency, for either a 6 or 12 month temporary assignment. About the role: Reviewing, processing and assessing documentation and ensure all information is correct and accurateMaking appropriate decisions in line with delegated authorityResponding to phone and email enquiries, and providing accurate information and effective support to internal and external stakeholdersMaintaining client recordsData entry and processingManaging incoming and outgoing correspondenceScanning and filing documentsProviding application updates to clients as required About you: You will have previous experience working in an administration or processing administration role previouslyYou will be comfortable dealing with…

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