Total 142,175 customer service manager job vacancies in Malaysia

Job Description 

• To conduct desk and field investigation for both issuing and merchant acquiring fraud.
• To identify gaps along the processes to minimize fraud risks.
• Review any suspicious applications escalated by any channels and returned to them within the internal Service Level Agreement (SLA).
• Investigate and resolve any fraud cases with comprehensive findings and recommendations.
• Conduct interviews and/or interrogation with customers and staff pertaining to fraud issues.
• Establish an effective and valuable relationship with other financial institutions, non-financial institution, law enforcement agencies and government sectors to combat fraud.
• Conduct fraud awareness trainings to internal customers.
• Conduct site visit and/or field investigation to suspicious merchant / potential new merchant.
• Conduct merchant training as and when required.
• Conduct field investigation on confirmed fraud/collusive merchant or Common Purchase Point (CPP) merchants identified by card brands or issuing banks.
• Conduct post-mortem or review meeting with CAD and business/product owners to minimize the fraud risks.
• To represent the Company in MRMTF meeting and court appearance for fraud cases.
• To conduct joint investigation with industry players as and when required.
• To conduct periodic review on process flow and update the operation manual (where necessary).
• To maintain proper records and audit trails for all work related matters, sources documents, manuals and intellectual assets of the Company, in not to place the Company in any compromising situation.
• To ensure operational processes are in compliant with the card brands & regulatory guidelines.
• To carry out any other duties as assigned and directed by the Management.

Job Requirement 

• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
• Minimum eight (8) years’ experience in card / banking fraud investigation experience.
• Excellent team player, results-oriented and able to communicate effectively at all levels.
• Credit card, personal loans and consumer merchandize knowledge.
• Good analytical skill.
• Computer Literate.
• Good communication skills in English and Bahasa Malaysia.
• High integrity and promote mutual self-respect.
• Preferably Managers specializing in Banking/Financial Services or equivalent.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

Job Description :

• Responsible for bringing in sales related to corporate training and inhouse development workshops/courses
• Target medium and large size companies, including GLC, PLC and MNC.
• Exceed team and individual sales targets set by Sales Manager
• Plan outbound calls & field visit to provide the appropriate level of service to existing customers with a focus on retaining/expanding existing volume & business relationships. Priority Customers Compulsory visit on every month.
• Able to give good training proposals to customers to solve their staff talents gaps, needs and wants
• Increase the value proposition to existing customer through cross-selling, up-selling and down-selling.

Job Requirements

• At least 02 - 03 years of working experience dealing with GLC or Government authority
• Prior experience and strong network in related field a plus.
• Outgoing, extroverted, enjoys working with people.
• Proficient in major languages with effective speaking and writing skills.
• Own vehicle and willingness to travel within Peninsular Malaysia
• Fluent in spoken and written English, Mandarin literate is a bonus as the role may require engagement with mandarin speaking client

Perks & Benefits

• bonus
• annual leave
• medical leave
• allowance
• epf
• socso
• eis

Job Description

• Manages the Sales Teams & Supporting operations required to implement the organizational sales strategy, drive revenue growth, & accomplish financial objectives.
• Implements processes, tools & structures to support the sales organization’s operations.
• Being a Key Account Sales Manager conducts long-term & short-term goal setting for teams and individuals & uses data to measure & monitor sales processes, identify issues and enhance performance.
• Monitors the industry, business environment, competitors and customers to develop action plans for expanding & retaining the customer base.
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.
• Uses customer feedback & insights to collaborate with internal stakeholders to identify & suggest new product.
• Builds & develops effective sales teams with recruiting, objectives setting, training, coaching and performance monitoring of sales representatives.
• Participates in meeting, presentations, & demos to support or close strategic or high-value sales.
• Manages through subordinate & professionals in larger groups of moderate complexity.
• Provides input to strategic decisions that affect the functional area of responsibility.
• Give input into developing the budget, Stock forecast, Incentive Planning, TPA Planning & others Planning.
• Capable of resolving escalated issues arising from operations & requiring coordination with other departments.
• Develops and analyses business reports to facilitate relevant communication with intermediaries.
• Establishes, manages and maintains quality business relationship with intermediaries.
• Manages budget and expense effectively and efficiently to drive business growth. Present sales, revenue and expenses reports and realistic forecasts to the management team.
• Identify emerging markets and market shifts while being fully aware of new products and competition status.
• Design and implement a strategic business plan that expands company’s customer base and ensure its strong presence.

Job Requirement

• 1-3 years + or above of managerial experience.
• The Key Account Sales Manager must have a bachelor’s degree in Communications, Business Administration, Business Management, Marketing, or any other related filed. An equivalent of this requirement in working experience is also acceptable.
• Communication skills are a must have for this position, in both verbal and written form. These skills are especially necessary in building relationships with consumers and external partners. Additionally, the clarity of communication between the Key Account Sales Manager and Sales Executive and collaborating personnel will also be a determinant of the overall performance in the department. The Key Account  Sales Manager must also be in a position to convey even the most complex information and insights in his reports in a simple, clear, and convincing manner, tailoring messages to suit various audiences.
• The Key Account Sales Manager must also be a story-teller who is able to sell the brand to potential clients and secure more sales for the business. In addition to this, the Key Account Sales Manager must also be a great listener with ability to clarify and resolve issues and concerns of consumers, external partners, senior personnel, junior personnel etc.
• The Key Account Sales Manager must be highly proficient in Ms Word, Excel and PowerPoint, which are necessary for the creation of visually, and verbally engaging reports and presentations for senior sales management, external partners, junior sales personnel, collaborating personnel, and stakeholders.
• A candidate for this position must also demonstrate strong analytical skills and an ability to assimilate complex data and information from disparate sources and process it to address a certain need or issue in the sales department. The candidate will be highly proficient with research solutions to sales as well as effectiveness measurement systems.
• In this capacity, the Key Account Sales Manager will conduct regular research and analyses on the business’s market and competitive environment, looking for opportunities to further the sales department’s goals by adjusting strategies and approaches that enhance efficiency and performance.
• Certain interpersonal skills will be necessary for a Key Accountr Sales Manager, for example, he will be passionate and highly energetic in his work, he will be self-motivated and work under minimal supervision, and he will be proactive and have an insatiable appetite for knowledge. The candidate must also portray a strong ability to handle multiple projects and meet deadlines, he must also have an ability to work well in group-settings, and have an ability to remain calm under stressful scenarios and uncertainty.
• Due to the high-interaction levels that come with the position, a candidate must possess an ability to build trust within a large and diverse environment. Also, being a representative of the business’s image, the Key Account Sales Manager must be an approachable individual who is easy to get along with and who possesses an ability to form long-lasting and meaningful relationships with others on behalf of the business.
  
  
  
  
  
  
  
  
  

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Company trips
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Job Responsibilities:

Strategic Business and Partnership Development:

• Lead initiatives to engage with businesses, government entities, and industry players to forge substantial partnerships.
• Aiming to boost the visibility, adoption, and standing in the market. 
• Develop and implement effective sales strategies to achieve monthly and annual revenue targets. 
• Negotiate contracts and package. 

Investment and Funding:

• Seek out, assess, and secure funding and investment opportunities to fuel growth and innovative efforts.

Market Analysis:

• Stay informed about industry trends, market shifts, and regulatory updates to adjust strategies effectively and seize growth opportunities.

Report: 

• Provide accurate marketing report & forecast sales, proposal and suggestion for improvement to the superior/director on weekly and monthly basis.
• Participate in weekly/monthly sales meetings to accurately forecast sales pipeline ensuring consistent monthly performance.

Commercial & Corporate Event Management: 

• Develop value-add services or programmes for key commercial/corporate clients. 
• To perform any other tasks as requested by the superiors and management and to generally-perform all marketing work.

Requirements:

• Preferably for Chinese candidate with proficiency in Mandarin for verbal and written.
• A bachelor's degree in Business, Marketing, Sales or a related discipline.
• At least 4 - 5 years of relevant experience in business development, sales, marketing, investment management, or strategic partnerships.
• Excellent interpersonal skills with a proven track record of  building rapport with clients, colleagues, and vendors.
• Strong analytical, strategic, , and communication skills and the ability to use them to close deals.
• Able to conduct negotiations and develop lasting relationships with a diverse group of stakeholders.
• Has a track record of developing and implementing successful business strategies.
• Able to work collaboratively and independently in a fast-paced, deadline-driven environment.
• Familiar with Microsoft Office Suite including Word, Excel, and PowerPoint.
• Willingness to travel as required. 

Perks & Benefits

• Casual dress code
• Friendly working environment.
• Medical Allowance.
• Career growth opportunities.
• Annual leave, Maternity leave, Paternity leave

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Job Description:

• Handle customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products via chat support
• Exceeding customer expectation in terms of customer service & accurate information
• Knowing our products inside and out so that you can answer questions
• Working in a team to achieve the required KPI elements and SLA

Job Requirements:

• Minimum Diploma and above
• Minimum 1 year of experience in a call centre environment
• Strong command of English (verbal & written) skills
• Applicant must be willing to work on rotational shifts
• Able to start immediately

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Medical insurance
• Personal development opportunities

概括：

作為客戶服務代表，您將負責為我們的客戶提供支援。支援將透過多種管道提供，例如電話、電子郵件和聊天。您應該提供一流的客戶服務並確保客戶完全滿意。

您的使命：

• 向客戶溝通並解釋基本訊息
• 克服疑慮，透過積極傾聽、同理心、專業精神和解決問題來解決客戶的疑慮
• 透過電話、即時聊天和電子郵件與客戶互動，協助解決各種客戶詢問和問題
• 透過所有相關的溝通管道為客戶提供卓越的支援體驗。
• 確定客戶的需求，研究任何現有問題，以便提供最好地滿足客戶需求的策略解決方案，同時確保澄清任何現有的困惑
• 確保首次聯繫解決並與服務合作夥伴和內部部門進行有效跟進，以確保案件按照我們的服務標準結案
• 提供有關工具、資源、程序和指南的建設性回饋，以增強工作流程和客戶體驗
• 為客戶提供最好的服務，透過正確的程序確保最高的客戶滿意度
• 透過加倍努力建立可持續的關係並吸引客戶翻譯各種文件並處理客戶投訴
• 支援團隊和管理層完成任何可能需要協助的任務
  
  
  我們的要求：

• 母語為中國人，具有優秀的英語口頭和書面溝通能力。
• 候選人必須至少擁有任何領域的文憑、高級/高級/研究生文憑、學士學位、研究生文憑、專業學位、碩士學位，最好是金融和經濟相關/企業管理，
• 公司治理、法律等。但鼓勵工作關係密切的應屆畢業生申請。
• 擁有強大的時間管理技能，並有動力超越期望。
• 能夠執行多項任務並使用客戶提供的資訊來客製化回應和行動以滿足特定需求。
• 必須是強大的溝通者，強調有效傾聽和同情客戶，以及良好的電子郵件/聊天/電話禮儀（語速、語氣、語音品質、文法和發音）。
• 能夠輕鬆地使用計算機，能夠使用多個系統以及學習和適應新系統的能力。

津貼和福利

• 綜合員工福利（EPF、Socso、EIS 等）
• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近的公共交通（KLCC）
• 中心位置
• 免費小吃/歡樂時光
• 定期團隊活動
• 個人發展機會

Job Responsibilities:

This role is critical to support Security & Safety Manager in ensuring the safety of guest, associate, visitors/vendors/suppliers and property, work proactively to prevent theft and vandalism, responds to the needs of associate, offers assistance to those in need, provides excellent customer services, and takes direction from department supervisory/management associate. Work with potentially unpredictable individuals requiring that teamwork and effective communication with other security officers and associate are critical.

• Day to day security operations, implement and improve on security procedures and responsible for access control systems and vehicle control system.
• Work on crisis awareness, loss prevention, and training of the team.
• Conduct preliminary investigation and have good working relationship with the police and other relevant government authorities on security matters.
• Develop and manage security contractors.
• To enforce disciplinary and work ethics of associate and security personnel.
• Development, establishment and implementation of Environment, Safety and Health program to meet OSHA, FMA, EQA and related statutory requirement.
• Liaise with DOSH, BOMBA, DOE and or any other relevant government authorities.
• Plan and activate measures to secure the safety & health of associates.
• To inspect the workplace within the resort premises.
• To keep statistics on accident and dangerous occurrence at the place of work.
• Responsible for monitoring and control of waste, air emission and effluent complying with Environmental Quality Act (EQA).
• Investigate accidents/incidents and make recommendation to management for making working condition as safe as possible.
• Support in coordination of safety equipment /Personal Protective Equipment Training (PPE).
• Maintain report of accidents for management action.
• Assumes any other duties and responsibilities that may be assigned from time to time.

Job Requirements:

• Must have minimum 4 years of working experiences in the safety and security. Past experiences in resort environment will be an added advantage.      
• Strong analysis, investigation and documentation skills.
• Ability to support and lead a team of people towards a specific objective.
• Able to support the Security & Safety Manager in specific service projects and managing them until completion.
• Able to perform root cause analysis and investigation.
• Able to perform risk and hazard analysis.
• OSHA knowledge and computer literate.
• Good command of English and Bahasa Malaysia.
• Must be willing to work in the Langkawi island.

Kindly email your application with the most updated resume to careers.prlgk@parkroyalhotels.com.

Due to the restriction of Employment Visa in Malaysia, please note that this position is only opened for local Malaysian or candidates legal work rights in Malaysia only.

We regret to inform that only shortlisted candidates will be notified.

Perks & Benefits

• Regular team activities
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

概述：
作為貸款經理，您將負責監督從申請到結束的貸款流程。您將確保所有貸款申請均得到高效、準確的處理，同時遵守公司政策和監管要求。

職責：
1. 貸款處理：管理貸款申請流程，包括審查申請、驗證文件並確保遵守貸款政策和法規。
2. 客戶服務：透過解答詢問、解決問題並引導他們完成貸款流程，為借款人提供優質的客戶服務。
3.風險評估：透過分析財務資訊、信用報告等相關因素，評估貸款申請人的信用狀況。
4. 協作：與承銷商、信貸員和其他團隊成員密切合作，以促進及時的貸款批准和結清。
5. 文件：保留貸款交易和文件的準確記錄，確保完整性並符合內部和外部要求。
6. 培訓和發展：隨時了解行業趨勢、法規和最佳實踐，並根據需要為員工提供培訓。
7. 績效監控：監控與貸款處理效率、品質和客戶滿意度相關的關鍵績效指標（KPI），並根據需要實施改進。
8. 報告：準備有關貸款活動、通路狀態和績效指標的定期報告，以供管理審查。
9. 合規性：確保遵守所有有關貸款活動的相關法律、法規和公司政策。

資格：
1. 金融、工商管理或相關領域學士學位（優先）。
2. 具有貸款處理、承銷或相關職位的經驗。
3. 對貸款實務、法規和合規要求有深入的了解。
4.優秀的溝通和人際溝通能力。
5.注重細節，具有較強的分析與解決問題的能力。
6. 熟練相關軟體應用（例如貸款發放系統、Microsoft Office套件）。
7. 能說、寫中文。

*附加要求（如果適用）：
1. 抵押貸款或相關領域的認證（例如，認證抵押貸款銀行家、認證貸款官員）。
2. 熟悉特定貸款產品或市場（例如住宅抵押貸款、商業貸款）。

益處：
公積金
社會保險協會
電化學阻抗譜
免費停車場
5個工作天
醫療索賠

主要职责：

• 负责全方位的人力资源和行政职能，包括招募聘请人员、薪资、绩效和人才管理、内部沟通、员工关系和行政。
• 处理每月薪资单、对账报告和其他相关报告（例如 EFP、SOCSO、LHDN 等）
• 负责管理、协调学习和公司发展课程、员工参与以及其他由人力资源部门发起的活动。
• 设计和实施与人员管理相关公司政策和程序，并确保人力资源政策符合劳动和劳资关系法规。
• 根据组织目标实施和管理人力资源政策和程序，并遵守专业标准、监管要求和法律。
• 透过人力资本的发展、参与、激励和保存来支持当前和未来的业务需求。
• 进行并促进评估工作和薪资调查，并协助制定和分析公司的评估计划。
• 管理招募需求，包括建立/更新职位说明以及入职和离职流程。
• 支援日常营运和改善工作流程的其他行政和/或临时任务。
• 管理所有分行员工。

主要要求：

• 拥有人力资源文凭/学位或同等资格，在人力资源/管理领域拥有至少 5 年经验。
• 具有制造/快速消费品行业相关工作经验者优先，但不是强制性的。
• 能够製用英语和马来语沟通。我们寻找需要与说普通话的客户沟通的说普通话的候选人。
• 对当地就业法规和工作证管理有深入了解。
• 熟悉 Microsoft Office、iFlexi HRM 系统或同等 HR 系统。
• 强大的时间管理和组织能力，能够在快节奏的环境中在最少的监督下工作。
• 良好的人际沟通能力和沟通能力。
• 良好的团队合作精神。
• 拥有「我能解决」的态度。
• 愿意出差。

*能够在短时间内开始工作。

*必须会说国语。

津貼和福利

• 事假
• 開放文化
• 个人发展机会

職責

• 整體專案管理，包括但不限於專案各部分的規劃、實施、執行和完成，以確保專案的成功完成。
• 協調專案內的多學科工作，包括處理專案規劃、預算和成本控制、安全和品質系統實施。
• 向高階管理層提供有關專案進度的回饋/演示。
• 專注於專案的成功交付並管理施工計劃的各個方面
• 跟進有關當局和顧問批准土地事宜、建議佈局、建築平面圖、設計方案、招標文件等
• 領導和協調專案團隊之間的工作

要求

• 候選人必須至少擁有工程學士學位/研究生文憑/專業學位（土木/建築/結構/建築）或同等學歷。
• 至少10年室內設計裝修領域工作經驗並精通計算機
• 作為緊密團隊的一部分的意願和能力。
• 精通英語和馬來語

工作地點位於馬來西亞檳城。歡迎其他州的候選人申請！

This position is entitled for an attractive commission scheme, apply to find out more!

Responsibilities: 

• To maintain & expand relationship with existing customers; 
• To identify & develop new markets for products & services; 
• To participate in the development and implementation of all activities carried out to achieve sales objectives; 
• To possess/ acquire vital product & process knowledge needed in order to propose solutions to meet customer’s expectation.
• To prepare quotations, proposals, presentations, reports and other sales related documents; 
• To interact with all functional departments to insure customer satisfaction; 
• To perform other duties as assigned. 
  
  

Requirements: 

• Candidate must possess minimum a Diploma / Bachelor's Degree in Engineering
• Minimum 5 years working experience in SMT, PCBA, Semiconductor or related industries. 
• Experience in sales will have an advantage; 
• Able to perform multi-task, work under pressure and tight schedule; 
• Superior outgoing personality, responsible, pro-active, motivated and assertive characters are required; 
• Possess own transport and willing to travel; 
• Good command of English & Bahasa Malaysia & Mandarin (written and spoken);
• Preferably those who are in their late 25s or early 35s.

職位描述和摘要

• 監督所有會計、財務和報告活動，確保遵守適當的會計標準和監管要求。
• 日常財務會計操作概述，包括 AR、AP、GL 和對帳。
• 透過監控收入、支出，協調財務數據的收集、合併和評估來確認財務狀況。
• 檢查、驗證和批准銀行付款的支援文件/發票
• 準備每月評論報告，向董事解釋重大差異。
• 透過預測需求、安排支出和分析差異來實現會計財務目標。
• 協助電子發票的實施。
• 就所有會計事宜與所有利害關係人（例如內部部門、相關公司、銀行家、審計師、稅務代理人、相關當局等）進行聯絡。
• 協助年度審計和盤點過程。
• 協調和審查會計、報告、定價、成本會計、預算和預測工作。
• 準備合併財務報告。
• 確保內部控製到位並得到遵守。
• 承接企業所得稅計算。

職責

• 最低會計學位、部分/專業會計資格（ACCA、CIMA、CPA、ICAEW）或同等學歷。
• 至少10年工作經驗。
• 擁有強大的理論和財務報告標準。
• 製造和種植業的經驗將是一個額外的優勢。
• 高度投入並能夠在緊迫的期限內獨立工作。
• 一絲不苟，以高精度適應變化。
• 該職位需要 IT 素養。
• 較強的分析能力。
• 能夠使用SQL會計系統。

職責

• 完成管理層設定的每月銷售目標
• 實施行銷計劃及其促銷活動
• 進行市場情報
• 透過規劃和主動銷售來提高飯店的入住率、平均房價和利潤
• 透過分析客戶資料庫系統中的數據來定義目標市場
  為國內和國際市場制定適當的銷售策略
• 時時刻刻與客戶保持良好的關係
• 在需要時為銷售團隊成員提供支持
• 協助培訓初級銷售人員，確保他們具備
  以最高效率履行職責並遵守部門 SOP 的必要技能
• 承擔管理階層委託的任何額外職責和責任

要求

• 候選人必須至少擁有高中/STPM/文憑/學位
  該職位需要至少2年相關領域的工作經驗
• 最好是具有銷售經驗的經理 - 企業/政府、飯店
  管理/旅遊服務或同等學歷
• 積極主動地提供回饋和流程改進建議

津貼和福利

• 附近的公共交通
• 免費餐
• 醫療保險
• 職涯發展機會

職責：

• 根據專案經理的指示執行項目，
• 監督並協助施工經理處理所有現場事宜。
• 監督和協調與現場和分包商相關的所有工作。
• 計劃並向專案經理報告現場工作。
• 確保專案工作按時間表進行並防止計劃延遲。
• 確保工程按照核准的圖面施工，並與施工經理協助解決施工問題。
• 為確保現場安全。

要求：

• 候選人必須至少擁有工程/建築和專案文憑/高級文憑
• 管理背景。
• 至少 5-10 年建築施工經驗。
• 能夠獨立與分包商、工人、顧問聯絡。
• 能夠閱讀和理解施工圖。
• 精通計算機，即 Microsoft Office、AutoCAD。
• 精通英語或馬來語書寫。
• 願意移居。
• 願意加班。
• 鼓勵那些沒有所需資格，但有良好記錄和實踐經驗的人申請。
• 能夠立即開始工作。
• 根據表現提供津貼和獎金。

津貼和福利

• 個人發展機會

Responsibilities

• Overall project management which includes but not limited to planning, implementation, execution and completion of sections of project to ensure successful completion of the project.
• Coordination of multi-disciplinary works within a project including handling project planning, budget and cost control, safety and quality system implementation.
• Provide feedback / presentation regarding project progress to senior management.
• Focus on the successful delivery of the project and manage all aspects of the construction programme
• Follow up with relevant authorities and consultants on approval of land matters, proposed layout, building plan, design proposals, tender documentation etc
• Lead and coordinate work amongst the project team

Requirements

• Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in Engineering (Civil/Construction/Structure/Architecture) or equivalent.
• At least 10 years work experience in interior design renovation field and computer literate
• Willingness and competency to perform as part of a tight-knit team.
• Excellent command of English & Bahasa Malaysia

Job location based in Penang, Malaysia. Candidate based in other state are welcome to apply!