Total 827 customer service manager job vacancies in Education / Training category in Malaysia

Responsibilities: 

• Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service.
• Provide clear instructions on complex issues.
• Collaborate with the Customer Service QC team to conduct knowledge training, handle complaints, and other essential tasks.
• Facilitate effective communication with relevant departments to ensure successful business implementation.
• Assist department leaders in implementing decisions, executing specific plans, and achieving team goals.
• Aid in employees' career development planning, enhance employee satisfaction, guide the construction of a positive work atmosphere, and foster a cohesive team.
• Complete other assigned tasks from superiors. 

Requirements: 

• Proficient in English language skills, familiar with English expression, and 2-3 years of relevant customer service management experience.
• Strong organizational skills, adaptability, attention to detail, high resilience to pressure, and a strong sense of responsibility.
• Excellent interpersonal communication skills to build efficient collaborative relationships with various departments.
• Proficient in using office software with a strong learning ability. 

Perks & Benefits

1. Commission and bonus
2. Allowance (travel stipends, transportation, etc.)
3. Nearby public transport
4. Central location
5. Casual dress code
6. Free snacks / Happy hours
7. Regular team activities
8. Medical insurance
9. Personal leave
10. Personal development opportunities

Responsibilities:

▶️Lead yoga classes, ensuring a safe and supportive environment.

▶️Provide personalized attention and adjustments to students.

▶️Greet and assist clients with inquiries, registrations, and payments.

▶️Respond to client feedback and concerns with professionalism.

▶️Maintain studio cleanliness and organization.

▶️Collaborate with management on promotional activities.

▶️Conduct Aerial, Pilates, Barre-less, Wheel, & Yoga classes (an advantage).

Qualifications:

✅Certified yoga instructor with at least 2 years of experience.

✅Excellent communication and customer service skills.

✅Knowledgeable about yoga philosophy and anatomy.

✅Strong organizational abilities.

✅CPR and First Aid certification preferred.

Working Hours:

8am to 1pm (including 1-hour lunch), 5pm to 9pm.

1 off day per week (Weekday)

Join us in making a difference in our yoga community!

Apply now for the Full-Time Yoga Instructor & Customer Service Representative position.

JOB DESCRIPTION

Are you passionate about making an impact in the education sector? Do you thrive on achieving sales targets, building customer relationships, and providing exceptional service? United Language Centre (ULC), a leading language school and expat community hub in Singapore, is looking for motivated individuals to join our team as Education Consultants cum Customer Service Representatives.

As part of our team, you will play a crucial role in connecting with expats, guiding them through their language learning journey, and providing outstanding support to our students and educators. If you're enthusiastic, results-driven, and eager to make a difference, we want to hear from you!

Responsibilities:

• Proactively engage with prospective students and their families to understand language learning needs and goals.
• Present and promote diverse language programs, assessing proficiency levels, and recommending suitable courses.
• Generate leads, meet sales targets, and ensure smooth enrollment processes.
• Maintain student relationships, manage credits, and coordinate lesson schedules.
• Collaborate with educators, sales, and marketing teams to enhance customer experiences.
• Stay updated on industry trends and contribute to sales strategies and campaigns.
• Stay up-to-date with industry trends and competitor offerings to position ULC as the preferred language education provider
• Participate in sales meetings, training sessions, and professional development activities to enhance sales skills and product knowledge

Requirements:

• Proven track record in sales/customer service, preferably in education or language training.
• Strong communication, negotiation, and organizational skills.
• Self-motivated, results-oriented, with a passion for customer satisfaction.
• Proficiency in Mandarin & English; additional language proficiency is a plus.
• Experience with Hubspot CRM systems or sales software is an advantage

What We Offer:

• Competitive base salary with an attractive commission structure, rewarding your sales achievements
• Opportunities for career growth and advancement within a rapidly expanding organization
• Ongoing training and professional development programs to enhance your sales skills and knowledge
• Collaborative and supportive work environment, fostering teamwork and sharing of best practices
• Make a positive impact on students' lives and contribute to their language learning journey

Join our dynamic team and embark on an exciting sales & customer service career with United Language Centre!

Please note that only shortlisted candidates will be contacted. We appreciate your understanding.

United Language Centre is an equal opportunity employer. We value diversity and believe that a diverse workforce strengthens our organization.

We look forward to receiving your application!

About Us:

At The 1872 Clipper Tea Co., we pride ourselves on crafting exceptional tea blends that resonate with our rich heritage, artistry, and commitment to quality. With over 30 years of history, our brand symbolizes excellence and remains a beloved choice for tea enthusiasts worldwide. We continually evolve with modern tea trends, aiming to redefine the tea experience and make it accessible to all.

Position Overview:

We are seeking a dedicated and customer-focused Brand Ambassador to join our team. As a Brand Ambassador at The 1872 Clipper Tea Co., you will play a vital role in delivering an exceptional customer experience while representing our brand values with pride.

Key Responsibilities:

· Maintain a smart and well-groomed appearance to align with the professional image of the brand

• Achieve sales targets by recommending merchandise to suit the needs of our customers.

• Ensure that all merchandise are properly displayed

• Order takings, prepare and serve beverages

• Responsible for housekeeping to ensure that the retail area and tea bar counter are always kept neat and clean

• Handle the POS system and ensure the accuracy of all transactions

• Prepare daily store opening and closing with update of daily sales to HQ according to SOP

Requirements:

• F&B or bubble tea experience preferred

• Good command of spoken English and Mandarin as needed to deal with Chinese customers

• Enjoys being around people with a warm personality

• Detail oriented and organised

• Highly motivated team player, self-starter and willing to learn

• Applicants with Basic Food Hygiene license will have an advantage

Compensation

Full time – salary ranges from $2,200 to $2,600 plus good commission

Part time – hourly rate from $9 onwards, depending on experience and skillset

You will enjoy the benefits of:

· Competitive salary, allowances, and commission

· 5 days’ workweek

· Overtime pays

· Tea appreciation training conducted by our tea expert

· Opportunities for career growth and development

· Employee discounts on our premium tea products

· Friendly and supportive work environment.

· Up to 14 days of annual leave

· Up to $1,500 Medical benefit

· Dental benefit

· Insurances coverage

Join us at The 1872 Clipper Tea Co. and be a part of our legacy of excellence in tea craftsmanship. If you are passionate about tea and delivering exceptional customer experiences, we would love to hear from you. Apply now by submitting your resume outlining your suitability for the role.

.
Clinical Trainer
Homebased with Occasional Travel
Permanent, Full time
Between £38,000
- £42,000 per annumHere at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP).
Our extensive experience supporting complex case management services across the globe and experience of working with the DWP enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture.
As Clinical Trainer, you will be responsible for shaping and delivering new entrant and continuous professional development training programs for health professionals, allied health professionals and other clinical personnel.
You will support the transition of knowledge and skills from traditional healthcare to gaining the foundations of functional assessments to ensure the clinician gains approval with the DWP and the delivery of high-quality customer interactions and reports.

Your main responsibilities:

- Create and update training materials, manuals, and curricula based on DWP guidelines, industry standards, best practices, and regulatory requirements.
- Utilise various instructional methods, including lectures, hands-on training, case studies, and simulations.
- Assess the clinical skills and competencies of healthcare professionals through observation, evaluations, and simulations.
- Collaborate with other healthcare professionals, subject matter experts, and department leaders to identify training needs and develop targeted programs.
- Incorporate technology and e-learning tools to enhance the effectiveness of training programs.
- Stay abreast of advancements in healthcare technology and integrate them into training initiatives when appropriate.
- Expert user of DWP proprietary IT platform.
- Collaborate with DWP and other stakeholders on training outcomes and initiatives for development of the programmes.


What you’ll need to do the role:

- Minimum 12 month’s experience as a Health Care Professional (nurse, doctor, paramedic, OT or PT) with the DWP in PIP or WCA
- Accreditation and approved status as an HP with the DWP for PIP or WCA
- Post Graduate Diploma Education or equivalent
- GMC/ HCPC / NMC registered with no restrictions to practise & a proven record of relevant Continual Professional Development (CPD) and revalidation
- Minimum 12 months operational experience as a DWP approved Clinical Trainer, with working knowledge of DWP benefits such as PIP and WCA.
- A background in clinical education and mentorship with knowledge of healthcare regulations and accreditation standards
- Prior experience in healthcare training, coaching, and mentoring
- A keen eye for detail and accuracy


What we offer

- Up to 6% contributory pension scheme
- Life insurance
- Revalidation and funding for GMC/NMC/HCPC pin
- 4 days paid Continued Professional Development per annum
- 25 days annual leave plus bank holidays. Options for annual leave purchase & carry over
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health cash plans, Bupa anytime helpline, free flu vaccines, eye tests and more.
- A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
- Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
- Interesting and enjoyable work.
- Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities


About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Proud member of the Disability Confident employer scheme

Yorkshire Ambulance Service currently has a vacancy for the position of HART Training and Assurance Manager. The base station for this post will be Leeds, with the successful candidate required to travel between sites throughout Yorkshire and nationally.

The post holder will also be required to attend incidents undertaking the role of National Inter agency Liaison Officer (NILO) by participating in an on-call rota.



The post holder will lead in development and delivery of the training and exercising of the Hazardous Area Response Team in order to maintain compliance against National Operating Standards. The post holder will report directly to the HART and Special Operations Area Manager in ensuring the delivery of specialist response capabilities as part of the Trust’s requirement to maintain approved levels of operational readiness and compliance. These will be in accordance with the Civil Contingencies Act 2004, and the NHS’ Emergency Preparedness Resilience Response (EPRR) Core Standards and the NARU Service Specification.

Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.

We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.

We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.



To apply, you mus t be able to meet the requirements outlined in the job description and person specification.


This advert closes on Sunday 28 Apr 2024

Duties and Responsibilities:

• Conduct basic research on Singapore Chinese culture.
• Manage research projects in Singapore Chinese culture.
• Build partnerships with academia, cultural/civic organisations and public institutions, as well as cultural practitioners and enthusiasts.
• Oversee the presentation of research content, including the production of documentaries, publications and online articles.
• Organise public outreach programmes to present research on Singapore Chinese culture to target audience.

Requirements:

• Good university degree. A master’s degree by research is advantageous.
• Preferably with at least four years of working experience.
• Strong writing, presentation, engagement and administrative skills.
• Resourceful in researching for relevant information related to Singapore Chinese culture.
• Able to write and speak in English and Chinese/Mandarin.
• Possess an eye for details for editing/vetting in both English and Chinese.
• Have analytical skills for preparation of project proposals.
• Able to engage and work with diverse partners and stakeholders.
• Can work independently as well as in a team.
• Have a strong interest in and knowledge of Chinese culture.

We regret that only shortlisted candidates will be notified.

The prospect is expected to conduct quantitative and qualitative research as well as provide leadership and guidance to junior team members in the analyses of findings to address issues of concern to businesses. Amongst others, these include curating both primary and secondary data to support evidence-based output, deriving insights and business implications from data, and managing the conduct of research across geographical markets and business subject matters.

Job responsibilities:

• Provide leadership and guide the other member(s) of the team to identify, analyse and address issues of concern to businesses.
• Gather feedback to understand and identify the needs, concerns and future plans of businesses through surveys, quick polls and focus group discussions.
• Plan and manage the conduct of research in different geographical markets and a broad range of issues related to internationalisation, with the ability to chart trends and track indicators across markets. This includes planning and managing the conduct of internationalisation surveys.
• Conduct research and analysis on issues of concern facing significant segments of SMEs and the wider business community.
• Conducting workshops and focus group discussions, including the conduct of qualitative interviews and documenting case studies to showcase successful SMEs and provide guidance on best practices.
• Producing topical research reports, newsletters, economic write-ups and commentaries, and other in-depth market studies.
• Engage and work with the business community and relevant stakeholders to identify policies and programmes that should be put in place or changed to create a more pro-enterprise environment.
• Collaborating and liaising with government agencies, think-tanks, trade associations, business chambers and the business community at large.
• Work closely with respective business units (especially those related to internationalization) to understand and distil key areas of interest and concerns.
• Presentation of findings to Council members and other internal and external stakeholders at relevant platforms.

Job requirements

• Degree in Economics, Statistics, Finance, Business or a related discipline.
• 6-8 years of work experience, with more than 5 years of work experience in a research or policy formulation role.
• Strong analytical, consultation, facilitation, planning, research and presentation skills.
• Knowledge in the use of any of the following data science tools would be looked upon favourably: SPSS, Power BI, Tableau, R, SPSS and Python.
• Ability to present research and data findings in an easily understandable format that appeals to the business community.
• Strong written and communication skills, with the ability to effectively engage and reach out to external stakeholders and businesses at various levels.
• Proficient in organising, facilitating and leading focus group discussions and in-depth interviews.
• Have a good understanding of our Government’s policies, programmes and schemes for businesses as well as government regulations that impact businesses and have a passion in helping Singapore businesses.
• Comfortable in handling multiple tasks and projects.
• A self-starter and an effective team player.

At NUS Singapore, our people are the driving force behind our success. We pride ourselves on fostering a vibrant and inclusive community of talented individuals from diverse backgrounds.When you join NUS, you become part of a community of passionate individuals who are dedicated to driving innovation and change in education, research, and service. Our culture of inclusivity and entrepreneurship means that you’ll have the freedom to explore your ideas and make a meaningful impact. Your career at NUS is more than just a job - it’s a transformative experience that will shape your personal and professional growth.Explore the link provided to learn additional details about the available job opportunity:

Job Description:

· Creating a professional and welcoming experience for our customers based on the company’s guidelines.

· Obtain training and perform duties in Service and Kitchen Department.

· Lead by example by demonstrating exemplary professionalism.

· Attending to customers’ needs and complaints promptly and politely.

· Recommend improvements to Management where appropriate.

· Resolve all potential service failure issues.

· Consistently monitor individual performance and progression with your superior and management.

· Provide support as needed in various departments.

· Business Management-Support in managing food and labor costs to increase Restaurant profitability.

· Consistently review operational standards with the aim of always improving speed and service quality.

· Execute any duty that may be assigned from time to time by the Management.

Requirements:

· Applicants must possess at least degree in any field

· Applicants with no experiences is welcomed to apply

· Fluent in spoken and written English and Mandarin

· Highly motivated and willing to learn

· Strong positive mentality

· Customer-oriented, excellent interpersonal and communication skills

· Possess good initiative and leadership skills

· On-the-job training provided

· 5.5 days’ work week

· Able to work on weekends and PHT

We are the leading provider of fresh prepared food in the UK, and our presence in the US and China positions the Group well in these high-growth markets. We leverage our consumer insight and scale to provide innovative food that offers quality, choice, convenience, and freshness. Around 18,500 colleagues operate from 44 sites across our three markets supplying a portfolio of over 2,900 products across meals, pizza & bread, salads and desserts to leading grocery retailers in the UK and US, and international food brands in China.
Learning Manager
Part time/Job Share
- 3 full daysCompetitive SalaryUp to 10% BonusPrivate Healthcare25 Days Holiday + Bank HolidaysHighly competitive rewards package including Group PensionExcellent career progression prospects across the Bakkavor group We are the leading provider of fresh prepared food in the UK, with an international presence in the US and China. Our 19,000 employees operate from 39 locations, developing and producing innovative food for a wide variety of occasions and budgets. In the UK, we work with leading grocery retailers, focusing on their own label brands. Due to transformational change within our L&D space at Bakkavor, we are now on the lookout for an experienced Learning Manager. You will be responsible for managing a team of Learning Associates to deliver learning interventions at our site in Deal. You will ensure that Bakkavor’s people development is well positioned to help realise its business strategy as we strive to be industry leading by delivering outstanding compliance learning.

- Lead, develop and drive their L&D team with accountability for delivering on Bakkavor’s learning strategy.
- Accountable for understanding learning needs at site/small group of sites level, drawing on the roadmap and frameworks, to create a learning plan for the zone. Update plan in response to changes from the regional lead. Understand needs through matrix relationship with HRBPs (people need), GMs (business need) and compliance.
- Ensure right level of governance and prioritisation is upheld and achieves desired outcomes
- refine once prioritisation process agreed.
- Drives efficiency of delivery and effectiveness of learning outcomes within site/ group of sites.
- Brings together relevant GMs in zone to prioritise learning needs within a where change to plan (due to compliance need) or conflict arises in year. Ensures the plan delivers compliance within region.
- Accountable for delivery of this plan. Manages learning associates to deliver the plan, and delivers learning where appropriate; draws on business to deliver very specific technical training where needed (e.g. engineering) and liaises with other zone leads to ensure this is done in a timely and efficient way across the region.
- Accountable for delivery on budget for zone, driving standardisation in delivery and learning outcome (ROI) across the zone (some sort of joint accountability for ROI with business leaders in zone).
- Delivers some training where appropriate, reflecting the plan. Evolves approach to delivery reflecting latest thinking in learning.
- Accountable for performance of learning for their zone, reflecting KPI’s in balance scorecard.
- Reports feedback on learning design/ packages to Design Team
- liaises with other zone leads to identify themes in feedback.
- Manages provision of learning delivery resource for Group plan where required and has visibility of on the job learning to ensure outcomes meet requirements set by Group Talent and Development.
- Works closely with the Early Career managers and liaise with apprentice levy providers to support key individual’s development.

You will be great at developing cross functional relationships, alongside driving training best practice ensuring all our employees receive a best in class training proposition. This is a very exciting opportunity for a dynamic and energetic L&D professional to help drive the L&D agenda.

#LI-VM1

Training Manager

Job Description

The Leadership Institute is a registered Private Educational Institute (PEI) in Singapore, and we are currently looking for a Training Manager for our Programmes.

About Us

Since we entered Singapore in 2015, The Leadership Institute (SG) has been providing learners with a rich and diverse learning environment. Knowledge, creativity, and hands-on experience have always been at our core, and we’re proud of learners who have grown, learned, and created with us each passing day.

Our founding team in Singapore sees the institute as a unique petri dish to nurture homegrown talents to flourish in a diverse and capricious global market.

The Leadership Institute is structured into 2 divisions:

1. Adult Education (SkillsFuture Singapore and the Institute of Banking and Finance)

2. Future Skills and Technology (Young Adults)

ROLE AND RESPONSIBILITIES

1. Organisational representation for SkillsFuture Singapore and The Institute of Banking & Finance training and learner compliance and correspondence

2. Trainer and Teacher Management and Scheduling:

• Experience managing a team of diverse associate trainers and teachers
• Lead the recruitment and training of trainers and teachers
• Schedule trainers and teachers for classes
• Ensure trainer quality during class time to ensure that SSG funding requirements are met

3. Marketing Management

• Marketing Agent Management:

a. Liaise with agents for class schedules and learners list

b. Onboard new agents to our SOPs on their learner registration

c. Ensure agent compliance with SSG WSQ marketing standards and guidelines

• In-house marketing team management

4. SSG and IBF Compliance

• Full responsibility for Learner registration and compliance for filing with SSG
• Manage class registration via Skilleto and TPGateway
• Ensure all documents are filed as per SOP for SSG audit purposes
• Attendance taking and class payment collection
• Training grant submissions and tracking
• Full filing and documentation of processes
• Ensure SSG Compliance

5. LMS & eLearning Management

• Ensure that learners meet their required eLearning hours
• Enrol learners into the eLearning LMS

6. Train and mentor junior team members

REQUIREMENTS

• Prior experience managing WSQ and SSG programmes and training an asset

• Must be fast learner with new SSG requirements and systems

• Degree preferred but not required. Minimum GCE A levels or Polytechnic Diploma

• Independent worker and self-starter

• Able to lead teams when necessary

• Must be tactful and respectful

Interested candidates, please submit your CV to info@leadershipinstitute.sg

We are sorry and regret that only shortlisted applicants will be notified.

Business Development

· Execution of local market education strategy as per brand strategy and alignment.

· Drives salon business development and brand positioning via trainings on product, services and soft skills.

· Uphold brand values and 7K standards to drive strong brand love and luxury mindset with internal and external stakeholders across all execution.

· Lead the conception and adaptation of new education and training projects beyond current product and services. This includes additional brand-led initiatives and division’s education projects.

· Conduct education sessions for direct-to-consumers via Live/recorded sessions on online platforms and business partners events / masterclasses.

· Identify opportunities and/or gaps, analyze in-salon market share & work closely with brand and commercial team to uplift salon’s productivity

· Education content materials: translation of related materials to local language, vetting through of product and service menus, script preparation for direct-to-consumer education and support to brand on product and services related content.

· Routing plans: 60% on-trade and 40% classes (offline and online).

· Monitor competition and report on market initiatives.

· Build and maintain strong partnerships with network of Care Coaches and Stylists.

Training Excellence

· Create structured training modules and schedules to ensure efficiency and productivity to reach out to targeted trainees to all channels of distribution, including but not limited to Sephora, Salons and Marketplaces.

· Track performances and efficiency of education sessions accordingly to brand and global KPIs.

· Execute trainings for internal stakeholders in-line with brand initiatives.

· Drives usage and manage local content on Access (online education platform).

PROFESSIONAL & TECHNICAL COMPETENCIES

EMBODIES BRAND IDENTIY & KNOWS SELECTIVE BEAUTY UNIVERSE

· Master brand identity and knows sense of purpose

· Masters fundamental knowledge : products, categories, gestures, sales and service

· Master competition, market, clients, and trends knowledge

DRIVES BUSINESS THROUGH SERVICE & RETAIL EDUCATION

• Elaborates service & retail education plans aligned with business priorities

• Cooperates with 360° internal and external stakeholders guarantying a consistent customer experience

• Pilots & monitors Retail Education's Efficiency

DESIGNS,TRANSMITS & EMPOWER

• Designs appropriate learning solutions for Customer Experience

• Delivers & transmits Education Contents • Provides personalized follow-up & coaching

• Animates learning communities with passion

ELEVATES CUSTOMER EXPERIENCE & SERVICE ATTITUDE

• Fosters empathy

• Knows customer profiles & transmits customer centricity

• Continuously elevates services standards and POS execution according to brand specificities

OTHERS

· Strong training capabilities to conduct engaging training sessions both online and offline

· Strong sense of luxury

· Experience in professional hair industry is a plus, but not necessary

· Digitally savvy. Knowledge and expertise in the latest gear, social apps, editing programs, equipment to do online trainings/livestreaming

· Competent on Microsoft office suites and social media apps

· Strong team player and collaboration spirit

· Able to conduct training sessions effectively in English and Mandarin

L'ORÉAL COMPETENCIES

· INNOVATOR

· STRATEGIST

· PEOPLE DEVELOPER

· INTEGRATOR

· ENTREPRENEUR

Responsibilities:

• Confidently lead a small team of Researchers
• Develop junior members on critical thinking and computational thinking skills
• Able to solve problems creatively, and pivot responsively to operational changes
• Conducting presentations of research results and analyses
• Strong in articulating concepts and ideas in clear and precise manner
• Deployment of adjacent teams for operational work
• Scripting, processing and delivery of accurate survey datasets to clients
• Maintaining excellent relationships with all stakeholders

Requirements:

• Bachelor in Mathematics, Engineering, Business, Science, Computing, or any numerical fields preferred
• At least 6 years of working experience, with leadership roles in market/consumer/social research
• Have strong quantitative skills, confident and excellent interpersonal skills to deal with different stakeholders
• Analytical with attention to details and a team player
• Highly comfortable dealing with large datasets using software (eg. SPSS, R, Python, Power BI etc.)
• Familiarity with scripting and data collection platforms (e.g. WinCATI, Sensus, Forsta) an added advantage
• Competency with Microsoft Office, and intermediate to advanced skills in Powerpoint and Excel

Interested candidates, submit your resume in MSWord to cv.get@recruithaus.com.sg or contact 62251232

Up to £56,000 DOE plus Additional Benefits

Permanent (Full-time)

Reading, Berkshire UK

Your new company

You will be joining an organisation which has been at the forefront of UK higher education for nearly a century. They have become innovators and pioneers over the years, pushing academic boundaries and leading social change. This role sits within the Digital Research Computing Team, which provides specialist expertise in the provision and use of IT, computation and data analysis to support research and academic teaching.

Your new role
The role is accountable for the strategic engagement, vision, development and delivery of Digital Technology Services (DTS) in support of research. To proactively manage and co-ordinate between research groups and DTS, supporting executive and senior management across all areas to ensure suitable digital research services and appropriate digital research support processes are in place, documented, and available to support research within the organisation.

What you'll need to succeed
The right candidate will have experience leading strategic development and designing services in conjunction with functional teams is essential. They will also have experience with creating, maintaining, and supporting customer business plans. Previous experience working in various public sector organisations is highly advantageous, with a background working in research or managing a research team being highly desirable. Good stakeholder relationships and engagement is essential, as well as great communication skills.

What you'll get in return
You will be entitled to the full employee benefits package of a permanent employee (more information can be provided), which includes access to training materials and courses to enhance your development. The organisation adopts a flexible and hybrid working policy where you can adjust your start/finish working hours and where the minimum requirement to be in the office is 2 days a week.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk