Total 468 Fresh/Entry Level customer service job vacancies in Malaysia

Responsibility

• Deliver fair outcome to our customers and ensure the quality of service in place.
• Actively share customer feedback with internal departments to improve the customer experience.
• Actively respond to the feedback received from social media.
• Work with internal teams to ensure the pre & post service for all products are in place.
•  

Requirements

• With 1+ years of hands-on experience in the fintech or blockchain industry.
• Familiar with professional English email writing.
• Ability to articulate issues or problems to internal departments.
• Knowledge of blockchain would be an advantage.
• The ability to communicate in Mandarin would be an advantage.
• Good and positive attitude with a keen interest in learning.

Benefits

1. Competitive pay package (base salary + transportation allowance + night shift allowances + generous KPI bonus programme + annual bonus).
2. Excellent growth and advancement opportunities: we offer you support, skill development, coaching opportunities, and training programmes to help you succeed.
3. Employee engagement, recognition, and appreciation programmes
4. Annual Leave, Sick Leave, Hospitalization Leave, Wedding Leave, Maternity Leave, Paternity Leave, and a variety of other benefits are available.
5. Comprehensive insurance coverage
6. Festival gifts, Wedding gifts, birthday vouchers, etc.
7. Team Building

Position Overview: We are seeking a dedicated Customer Service Officer to join our team and oversee the day-to-day shift allocation for external staff, ensuring timely and efficient matching of staff to client requirements. The successful candidate will utilize Sandwai | Home and Disability Care Software for staff allocation and bookings, maintain communication with nurses and clients, and address any complaints or concerns promptly. Additionally, the Customer Service Officer will participate in operations meetings to provide updates on Bureau and Home Care status and work towards achieving set targets by management.

Key Responsibilities:

· Allocate shifts to external staff in a timely manner, based on client requests and requirements.

· Maintain accurate records of staff availabilities, roster requests, and shift allocations using Sandwai | Home and Disability Care Software.

· Liaise with nurses and clients regularly to ensure proper staff allocation and address any concerns or requests.

· Notify clients and staff of shift confirmations and ensure effective communication of information to colleagues and management.

· Monitor and address complaints or concerns raised by field staff and clients, escalating to management when necessary.

· Ensure external staff receive their rosters accurately in the system, especially when multiple clients require service within an allocated timeframe.

· Prepare and send report to relevant team/department before end of shift.

· Participate in operations meetings to provide updates on Bureau and Home Care status and contribute to achieving set targets.

· Undertake any other tasks that may arise from time to time, supporting the overall efficiency and effectiveness of the customer service team.

Qualifications:

· Diploma or Bachelor's degree in any field.

· Proven experience in customer service, Experience in a medical or healthcare-related industry will be an advantage but not neccessary.

· Basic computer knowledge. Knowledge of Sandwai or other Allocation software is an advantage.

· Excellent communication skills, both verbal and written, with the ability to convey complex information clearly and effectively.

· Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities in a fast-paced environment.

· Ability to work collaboratively with colleagues and stakeholders at all levels of the organization.

· Flexibility to adapt to changing priorities and requirements.

· Empathetic and patient demeanor, with a genuine desire to support both staff and clients.

Benefits:

· Competitive salary commensurate with experience.

· Ongoing training and professional development opportunities.

· Collaborative and supportive work environment.

Working Hours:

· 24 HRS (Shift On Rotation).

If you are passionate about providing exceptional customer service and making a positive impact in the medical field, we encourage you to apply for this rewarding opportunity. Join our team and help us fulfill our mission of improving healthcare delivery and patient outcomes.
 

Perks & Benefits

• Nearby public transport
• Casual dress code
• Personal leave
• Open culture
• Personal development opportunities

We are looking for a dedicated and experienced online customer service representative to join our dynamic team. As an Online Customer Service Representative, you will be responsible for providing exceptional service to our customers through a variety of online channels. 

Responsibilities:

• To complete daily duty on time.
• To provide and support customer service.
• To handle all online enquiries promptly, accurately and professionally.
• Ensuring high quality solutions are delivered on time to customer.
• Responsible to consult customer's negative emotions and handle customer complaint.
• Responsible for the interact in social media. 

Requirements: 

• Possessed a minimum of SPM qualification. 
• Fresh graduates are welcome too 
• Computer literate and proficient in Microsoft Office. 
• Experience in online customer service or complaint handling is preferred 
• Required languages in English and Mandarin 
• Fast learner, strong communication, interpersonal skills, motivated, positive attitude, willing to work in team 
• Must be able to work on shift or night shift, including weekends and Public Holidays. 
• Ability to coordinate and adapt; experience in after sales service is preferred 
• Responsible and able to work without supervision when necessary.

Perks & Benefits 

• Allowance
• Nearby public transport
• Central location
• Casual dress code

Job Brief

Primary – customer-oriented service representative to act as a liaison, and resolve any emerging problems our clients might face with accuracy and efficiency. Ensure excellent service standards and maintain high customer satisfaction.

Secondary– to effectively manage large amounts of data, turning data into information, information into insight. The target is to insert, update, and maintain accurate data to ensure smooth operations.

Job Responsibilities:

• Effectively manage incoming calls, identify and access customers’ needs to achieve customer satisfaction
• Handle complaints, provide appropriate solutions within time limit and follow up to ensure resolution
• In-house liaising between technical team and customers
• Interpret data, analyse results, and provide ongoing reports to management and customers
• Compile, verify accuracy, and review data for deficiency or errors, correcting any incompatibilities if possible
• Keep records of customer interactions, process customers’ accounts and file documents

Requirements:

• Diploma or higher
• Excellent communication and writing skills in ENGLISH and BAHASA MALAYSIA
• Computer literate (Microsoft Office – Word, Excel, etc.)
• Good time management and ability to work independently as well as part of a team
• Training provided

Perks & Benefits

• Central location
• Free snacks / Happy hours
• Personal leave

Job Brief

Primary – customer-oriented service representative to act as a liaison, and resolve any emerging problems our clients might face with accuracy and efficiency. Ensure excellent service standards and maintain high customer satisfaction.

Secondary– to effectively manage large amounts of data, turning data into information, information into insight. The target is to insert, update, and maintain accurate data to ensure smooth operations.

Job Responsibilities:

• Effectively manage incoming calls, identify and access customers’ needs to achieve customer satisfaction
• Handle complaints, provide appropriate solutions within time limit and follow up to ensure resolution
• In-house liaising between technical team and customers
• Interpret data, analyse results, and provide ongoing reports to management and customers
• Compile, verify accuracy, and review data for deficiency or errors, correcting any incompatibilities if possible
• Keep records of customer interactions, process customers’ accounts and file documents

Requirements:

• Diploma or higher
• Excellent communication and writing skills in ENGLISH and BAHASA MALAYSIA
• Computer literate (Microsoft Office – Word, Excel, etc.)
• Good time management and ability to work independently as well as part of a team
• Training provided

Perks & Benefits

• Central location
• Free snacks / Happy hours
• Personal leave

Job Responsibilities:

• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Ensure high levels of customer satisfaction through excellent sales service and resolving customer queries.
• Assess customers’ needs and provide assistance and information on product features.
• Monitor trading activities and transactions of customer.
• Deliver the information of price lists, sales promotion, special incentives, and campaigns.
• Processes sales quotations and orders in accordance with SOP with highly expectation on compliance as well as information accuracy and timeliness.
• Perform order processing related duties from assigned markets such as to verify orders to ensure data accuracy and service level requirement.
• Work with other functional team to ensure a smooth order release arrangement for shipment to ensure no payment risk.
• Follow and achieve department's sales goals.

Job Requirements:

• Candidate must possess at least SPM/UEC or equivalent.
• Required language(s): Proficient in Mandarin and English (oral & written).
• Related work experience in Customer Service field
• FRESH GRADUATES are encouraged to apply.
• Willing to work on Weekends, Public Holidays & Shifts (occasionally).
• Excellent interpersonal, written and oral communication skills.

Perks & Benefits

• Commission，KPI and bonus
• Allowance 
• Nearby public transport
• Central location
• Medical insurance
• Personal leave
• EPF & SOCSO Provided, Annual & Medical Leave and Insurance
• Training provided
• Yearly Increments to upgrade your basic salary yearly & improve your lifestyle.

Job Responsibilities:

• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Ensure high levels of customer satisfaction through excellent sales service and resolving customer queries.
• Assess customers’ needs and provide assistance and information on product features.
• Monitor trading activities and transactions of customer.
• Deliver the information of price lists, sales promotion, special incentives, and campaigns.
• Processes sales quotations and orders in accordance with SOP with highly expectation on compliance as well as information accuracy and timeliness.
• Perform order processing related duties from assigned markets such as to verify orders to ensure data accuracy and service level requirement.
• Work with other functional team to ensure a smooth order release arrangement for shipment to ensure no payment risk.
• Follow and achieve department's sales goals.

Job Requirements:

• Candidate must possess at least SPM/UEC or equivalent.
• Required language(s): Proficient in Mandarin and English (oral & written).
• Related work experience in Customer Service field
• FRESH GRADUATES are encouraged to apply.
• Willing to work on Weekends, Public Holidays & Shifts (occasionally).
• Excellent interpersonal, written and oral communication skills.

Perks & Benefits

• Commission，KPI and bonus
• Allowance 
• Nearby public transport
• Central location
• Medical insurance
• Personal leave
• EPF & SOCSO Provided, Annual & Medical Leave and Insurance
• Training provided
• Yearly Increments to upgrade your basic salary yearly & improve your lifestyle.

Job Enquired:

• 6 days/week.
• Basic Salary RM2500/mth.(Probation 3 months, Adjustment salary once confirm)
• Ot, working performance allowance, Panel Dr, adjustment salary once confirm
• Location : No 8, Jln Utama 2/20, Tmn Perindustrian Puchong Utama, 47150 Puchong Selangor.

Requirements 

• Basic Knowledge of English and Chinese 
• Fresh graduate, willing to learn, polite, self-motivated, hardworking

Job scoop

• Issue bills, handle incoming call, serve customer, document checking, job arrangement.

Call with Ms Yunni Tel : 011-39064921 for interview.

Perks & Benefits

• Medical treatment
• Annual leave
• EPF,SOCSO,EIS

工作職責：

• 透過澄清客戶的投訴來解決產品或服務問題；確定問題的原因；選擇並解釋解決問題的最佳方案；加快修正或調整；跟進以確保解決。
• 透過卓越的銷售服務和解決客戶疑問，確保高水準的客戶滿意度。
• 評估客戶的需求並提供有關產品功能的協助和資訊。
• 監控客戶的交易活動和交易。
• 提供價目表、促銷、特別獎勵和活動資訊。
• 根據SOP處理銷售報價和訂單，對合規性以及資訊的準確性和及時性抱有很高的期望。
• 從指定市場執行訂單處理相關職責，例如驗證訂單以確保資料準確性和服務等級要求。
• 與其他職能團隊合作，確保訂單出貨安排順利，確保無付款風險。
• 遵循並實現部門的銷售目標。

工作要求：

• 候選人必須至少擁有 SPM/UEC 或同等學歷。
• 所需語言：精通普通話和英語（口語和書面）。
• 客戶服務領域相關工作經驗
• 鼓勵應屆畢業生申請。
• 願意在週末、公共假期和輪班（偶爾）工作。
• 優秀的人際溝通、書面和口頭溝通能力。

津貼和福利

• 佣金、KPI及獎金
• 津貼
• 附近的公共交通
• 中心位置
• 醫療保險
• 事假
• 提供 EPF 和 SOCSO、年假、病假和保險
• 提供培訓
• 每年增加您的基本工資並改善您的生活方式。

職位概述：我們正在尋找一名專門的客戶服務官加入我們的團隊，負責監督外部員工的日常輪班分配，確保員工及時有效地滿足客戶的要求。成功的候選人將使用 Sandwai |用於人員分配和預訂的家庭和殘疾人護理軟體，與護士和客戶保持溝通，並及時解決任何投訴或疑慮。此外，客戶服務官將參加營運會議，提供部門和家庭護理狀態的最新訊息，並努力實現管理層設定的目標。

主要責任：

· 根據客戶要求和要求，及時為外部員工分配班次。

· 使用 Sandwai | 維護員工可用性、名冊請求和輪班分配的準確記錄家庭和殘疾人護理軟體。

· 定期與護理人員和客戶聯絡，以確保適當的人員分配並解決任何疑慮或要求。

· 通知客戶和員工輪班確認，並確保與同事和管理階層有效溝通訊息。

· 監控並解決現場工作人員和客戶提出的投訴或疑慮，必要時上報給管理階層。

· 確保外部員工在系統中準確接收他們的名冊，特別是當多個客戶在分配的時間範圍內需要服務時。

· 在輪班結束前準備並向相關團隊/部門發送報告。

· 參加營運會議，提供局和家庭護理狀況的最新信息，並為實現既定目標做出貢獻。

· 承擔不時出現的任何其他任務，支援客戶服務團隊的整體效率和有效性。

資格：

· 任何領域的文憑或學士學位。

· 擁有豐富的客戶服務經驗，醫療或保健相關行業的經驗將是一個優勢，但不是必需的。

· 基本的電腦知識。了解 Sandwai 或其他分配軟體是一個優勢。

· 優秀的口頭和書面溝通能力，能夠清晰有效地傳達複雜訊息。

· 強大的組織能力和對細節的關注，能夠在快節奏的環境中管理多項任務和優先事項。

· 能夠與組織各級的同事和利害關係人協作。

· 靈活地適應不斷變化的優先事項和要求。

· 具有同理心和耐心的舉止，真誠地希望支持員工和顧客。

好處：

· 與經驗相稱的具競爭力的薪資。

· 持續培訓和專業發展機會。

· 協作和支持性的工作環境。

工作時間：

· 24 HRS（輪班換檔）。

如果您熱衷於提供卓越的客戶服務並在醫療領域產生正面影響，我們鼓勵您申請這個獎勵機會。加入我們的團隊，幫助我們履行改善醫療服務和病患治療結果的使命。

津貼和福利

• 附近的公共交通
• 休閒著裝要求
• 事假
• 開放文化
• 個人發展機會

Responsibilities:

• Installs and repairs electronic equipment, such as Thermal Transfer Printer, Direct Thermal Printer, Inkjet Printer, CIJ, Scanner & RFID Devices
• Study blueprints, schematics, manuals, and other specifications to familiarise installation procedures & maintenance/service
• Setup or installation of equipment according to manufacturer's specifications.
• Operates system to demonstrate equipment and to analyze malfunctions.
• Required to be onsite for servicing and repairing works.
• Consult with engineering personnel to resolve unusual problems in system operation and maintenance.
• Possess at least SPM, Certificate, Diploma or equivalent field.

Requirements:

• Fresh High School or Diploma holders are encouraged to apply
• Eagerness to learn the knowledge on equipment control and troubleshooting methods/skills.
• Good analytical and problem solving skills.
• Customer oriented and effective communication skills.
• Basic Computer knowledge & skills are required

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Regular team activities
• Personal leave
• Open culture
• Personal development opportunities
• Paid training and development
• Learn from World Leading Companies for Bar Code & RFID and latest technologies

Full Job Description :

• Support day-to-day sales operation.
• Co-ordinate on customer enquiry and sales team requirement.
• Provide administrative support to the sales team on sales order, pricing & approvals.
• Responsible for the filing of various departmental documents in an orderly & efficient manner.
• Generate sales orders, delivery orders and sales invoices. Acquiring new customers.

Job Qualifications :

• Diploma / Advanced Diploma (Preferred)
• 1 year working experience
• Knowledge on E-Perolehan system will be an added advantage
• Computer Literacy - words, excel, powerpoint, SQL system.

Perks & Benefits

1. Training Provided
2. EPF, Socso, Allowance
3. Insurance coverage

Job Responsibilities:

• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Ensure high levels of customer satisfaction through excellent sales service and resolving customer queries.
• Assess customers’ needs and provide assistance and information on product features.
• Monitor trading activities and transactions of customer.
• Deliver the information of price lists, sales promotion, special incentives, and campaigns.
• Processes sales quotations and orders in accordance with SOP with highly expectation on compliance as well as information accuracy and timeliness.
• Perform order processing related duties from assigned markets such as to verify orders to ensure data accuracy and service level requirement.
• Work with other functional team to ensure a smooth order release arrangement for shipment to ensure no payment risk.
• Follow and achieve department's sales goals.

Job Requirements:

• Candidate must possess at least SPM/UEC or equivalent.
• Required language(s): Proficient in Mandarin and English (oral & written).
• Related work experience in Customer Service field
• FRESH GRADUATES are encouraged to apply.
• Willing to work on Weekends, Public Holidays & Shifts (occasionally).
• Excellent interpersonal, written and oral communication skills.

Perks & Benefits

• Commission，KPI and bonus
• Allowance 
• Nearby public transport
• Central location
• Medical insurance
• Personal leave
• EPF & SOCSO Provided, Annual & Medical Leave and Insurance
• Training provided
• Yearly Increments to upgrade your basic salary yearly & improve your lifestyle.

Company Overview: -

Dover Elevators (M) Sdn Bhd is a well established company located at Jalan 13/6A, Petaling Jaya Selangor. With extensive years of experience in the state-of-the-art technology and skills development in the elevator industry, we provide products and services that focus on customer satisfaction. We offer 5-day work week, observe full public holidays, confirmed staff enjoys term life insurance and hospitalization benefits.

Job Responsibilities: -

1.      To call customers and follow up on the contract renewal and outstanding

         payments

2.      To update customers’ information and details in the system

3.      To ensure monthly collection have been paid to meet the target

4.      To issue reminders, statement of account and invoices to client

5.      To prepare reports on collection activities

6.      Perform other related duties as and when is required

Job Requirements: -

1.      Candidate must pass at least SPM / Diploma / Degree or equivalent level

2.      Fresh graduate is encouraged to apply

3.      Able to communicate effectively with various types of customers

4.      Able to perform good collection result

5.      Positive attitude, self-motivated, ability to work as part of a team and

         independently

6.      Good analytical, problem-solving and communication skills

Perks & Benefits

• Casual dress code
• Medical insurance

職位要求：

• 6 天/週。
• 底薪 RM2500/月。
• 加班、工作績效津貼、Panel Dr、調整薪資一經確定
• 地點：No 8, Jln Utama 2/20, Tmn Perindustrian Puchong Utama, 47150 Puchong Selangor。

要求

• 英語和漢語基礎知識
• 應屆畢業生，樂於學習，有禮貌，有上進心，吃苦耐勞

工作獨家報道

• 開立帳單、處理來電、服務客戶、檢查文件、安排工作。

聯絡雲妮小姐電話：011-39064921進行面試。

津貼和福利

• 藥物治療
• 年假
• 公積金、社會保險、EIS