Total 4 contracts specialist job vacancies in Customer Service category in Bukit Mertajam

We are searching for a detail-orientated, deadline-driven service engineer to join our growing company. The service engineer's responsibilities include repairing faults, servicing equipment, creating preventative maintenance strategies, and updating user manuals. You should provide friendly, efficient service at all times.

To be successful as a service engineer, you should be knowledgeable about machines and willing to accept constructive criticism. Ultimately, an outstanding service engineer will exhibit resourcefulness as well as superb active listening and troubleshooting skills.

Service Engineer Responsibilities:

• Using various strategies and tools to provide effective solutions to customers' concerns.
• Communicating with clients, engineers, and other technicians to ensure that services are delivered effectively.
• Promptly following up on service requests and providing customer feedback.
• Monitoring equipment and machinery performance and developing preventative maintenance measures.
• Conducting quality assurance and safety checks on all equipment.
• Delivering demonstrations to ensure that customers are educated on safe and effective equipment use.
• Providing recommendations about new features and product improvements.
• Monitoring inventory and reordering materials when needed.
• Conducting research and attending workshops to remain abreast of industry developments.
• Writing reports and presenting findings to Managers and Supervisors on a regular basis.

Service Engineer Requirements:

• An associate's degree in engineering or similar.
• A bachelor's degree in engineering is preferred.
• A relevant certificate or license is advantageous.
• A valid driver's license and willingness to travel.
• Excellent active listening and customer service skills.
• The ability to deal with multiple requests without being overwhelmed.
• The ability to remain professional under pressure.
• Superb work ethic and a growth mindset.

About the Opportunity

As a Contact Centre Specialist/Senior Specialist, your job is to manage and coordinate projects and tasks within the contact centre. You will be responsible for communicating with team members and stakeholders, providing guidance and support to team members, and conducting regular meetings to track progress.

Your job responsibilities will include identifying and addressing team issues and conflicts, developing and implementing team strategies and goals, evaluating team performance and providing feedback. You will also collaborate with other Team Leads and Managers to ensure the success of the contact centre.

What You'll Be Doing

• To act as a Team Lead for one of the contact centre teams.
• Assist with escalation and investigation.
• Provide guidance and support to contact centre team members.
• Identify and address contact centre team issues and conflicts.
• Develop and implement contact centre team strategies and goals with the Contact Centre Manager and Head of Department.
• Evaluate contact centre team performance and provide feedback.
• Collaborate with other Contact Centre Team Leads and Manager.
• Preparation of reports when required.
• Any other tasks as assigned by the Contact Centre Manager and Head of Department.

What We Are Looking for

• At least 3-5 years of working experience in a Call Centre environment is required for this position, with a minimum of 1-2 years of experience in leading a team.
• Candidates with prior experience with the Healthcare Insurance provider will be an added advantage.
• Proficient in Microsoft Office Application.
• Possess good interpersonal, writing and communication skills.
• Driven to deliver an exceptional customer experience and inspire others to do the same.
• Might be required to work on certain Saturday mornings depending on the department’s operational needs.

We regret to inform that only shortlisted applicants will be notified for a virtual interview.

To learn more about our Organization, please visit https://alliancehealthcare.com.sg.

Currently, more than 1800 students are learning at GESS supported by more than 400 full time and part time academic and administrative staff members. In August 2018 GESS moved to Dairy Farm Road to a modern new school campus located at the edge of Singapore’s largest nature reserve.

We are looking for a Preschool Teacher with a background in and dedication for Student Support and Wellbeing as well as German Language Support.

The advertised role is a full-time position with 40 hours per week.

Responsibilities

• Supporting the planning, development, delivery and evaluation of the Language and Student Support and Wellbeing Programme
• Assessing students language development and wellbeing, using a ranges of diagnostic tools
• Utilizing a variety of methodologies, strategies and curriculum resources to support language teaching and learning
• Working directly with children to provide support in the areas of language learning and wellbeing
• Monitor, evaluate and document each student's progress utilizing appropriate measurements, assessment devices and recording documentation
• Facilitating and participating in transition meetings
• Professional communication with parents
• Providing support and sharing information with appropriate members of staff on children’s learning needs
• Collaboration with teachers in the area of student wellbeing and language support
• Networking with other professionals in the fields of Language and Educational Support
• Supporting policy writing, and recording documentation in the field of expertise
• Supporting designing and planning staff professional development in line with classroom pedagogical needs
• Actively participate in the school development, best practices and standards, curriculum and pedagogy

Requirements

• Appropriate experience and teaching qualification
• Qualifications and experience in the field of language learning and/or educational support
• Experience or knowledge of Multi Tiered System of Support (MTSS) is an advantage.
• Articulate and effective written and oral communication in German and English language, as the medium of instruction is in German language
• Previous teaching experience in a Preschool or Kindergarten setting: knowledge of the International Baccalaureate Primary Years Programme and the Reggio Emilia philosophy is desirable
• Experience in teaching hands-on and inquiry lead approaches as well as in a play-based curriculum
• Enthusiastic and passionate when working with children, alert and responsive to their needs and interests, modelling and supporting inquiry and play based learning
• Patient, resourceful, observant and creative personality
• proactivity and good collaboration skills
• Resourceful and creative problem solving
• Demonstrate highest levels of honesty, integrity and professionalism
• Must be creative in delivering lesson plans and children-lead inquiry based learning engagements

Keen to collaborate and share your specialist expertise, you will be a fitting ambassador for the school. You will communicate with confidence across diverse audiences and situations, using your expertise to build strong relationships across the GESS community.

If you asked us what The Pique Lab experience is, we’d liken it to the Disney experience: Always magical. Always delightful.

If you’re a customer service professional who believes that companies can create a consistently delightful customer experience even during the most challenging circumstances, you may be the Customer Experience Specialist we’re looking for!

[About Our Team]

At The Pique Lab, we’re on a mission to create the best learning experience for students aged 9 to 16 in Singapore. Our lessons are meticulously crafted based on pedagogical research and data-driven methodologies, and have one overarching goal: to make learning fun, shorten learning curves and help students develop a genuine appreciation for learning.

Over the past decade, we've grown from a pair of co-founders to a diverse team of over 100 team members across 10 departments. Our proprietary learning methodology and examination-centric materials have helped more than 20,000 students ace their Science examinations.

Our headquarters is in Singapore, with additional offices in China, the Philippines and Malaysia. We take pride in our open, fast-paced and flat organisational structure where every team member is valued for their skills and competencies, not just their job titles.

We are looking for an empathetic and analytical Customer Experience Specialist who can help us elevate our customer experience as we scale and work together with more parents and students!

[Your Role]

As our Customer Experience Specialist, you’ll be a key player in a strong-knit Customer Care team where you will have ample career progression opportunities to help shape a service culture that you can take pride in.

As you progress with us, you'll work towards a trainer role which will allow you to share your service skills and mentor fellow Customer Care professionals to unlock new personal and professional growth.

For a start, you’ll be involved in these 3 key growth areas:

1. Customer Management:

• Develop a deep understanding of our courses to make appropriate recommendations to our customers: You’ll learn about the key takeaways and frequently asked questions of each course. Don’t worry: you’re not expected to hard-sell our programmes and there are no pesky sales targets to hit!
• Deliver an enjoyable customer experience through our various communication channels: 95% of our communications are digital (WhatsApp messages, phone calls and emails) and 5% are in-person at our front desk

2. Service Excellence Management:

• Monitor and resolve escalated customer issues effectively: Customer experience is central to The Pique Lab experience. With your understanding of our internal processes, policies and customer requests, you’ll be involved in managing the occasional escalated cases to ensure win-win outcomes for both our customers and the company in a timely manner.
• Analyse and establish root causes of common and unique customer-related issues and solutions: Designing effective customer solutions in The Pique Lab would require a comprehensive understanding of how our customers think and behave while manoeuvring our policies strategically. You’ll be required to coordinate with internal stakeholders to understand possible root causes of common and unique customer-related issues, propose viable, customer-centric solutions and document these scenarios for training purposes.

3. Recruitment & Training:

We believe in working with the best talents and investing in our team members’ growth.

Once you’ve learnt the ropes, you’ll be involved in recruiting potential Customer Care candidates and mentoring our team members to develop the requisite skills and knowledge they need to deliver positive customer experiences efficiently and consistently.

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