Total 2,792 contracts specialist job vacancies in Customer Service category in Malaysia

Position: Office Admin/Business Support Specialist (6 months, renewable & convertible)

Location: Benoi (Tuas)

Working Hours: 8:30am to 5:30pm

Salary: $3,600 per month

Transportation: Transport pick-up available at various locations (Potong Pasir, Clementi, West Coast, Yew Tee, Choa Chu Kang, Jurong West, Woodlands, Punggol, Ang Mo Kio, Serangoon)

Job Summary:

We are seeking a proactive and detail-oriented Office Admin/Business Support Specialist to join our team in Benoi-Singapore. In this role, you will provide comprehensive support to our sales & service team, ensuring smooth operations and excellent customer service. This position offers a 6-month contract with the potential for renewal and conversion.

Responsibilities:

• Manage accounts receivables process, including invoice generation and payment collection.
• Coordinate with sales to ensure accurate and timely invoicing.
• Monitor customer accounts to track outstanding payments and follow up on overdue invoices.
• Attend to product sales enquiries and provide information on stock availability.
• Prepare proposals for customers, distributors, and dealers related to our products.
• Communicate with Marketing and Factory teams for pricing, lead time, and sales updates.
• Update pricing, brochures, and templates for air compressors and related products.
• Compile and provide sales reports to management.
• Negotiate on discount requests within authority limits to maximize profit margin.
• Handle item creations, order changes, and new customer account setups.
• Maintain systematic filing of sales project files, library, and technical materials.
• Coordinate sales-related activities with customers (e.g., user training, testing, commissioning).
• Provide ad-hoc office administration support for the sales & service department.

To Apply:

If you are proactive, detail-oriented, and possess the required skills and experience, we invite you to apply for this exciting opportunity. Please send your resume to Jocelynchan@recruitexpress.com.sg

Jocelyn Chan| Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience)
Company EA Licence number : 99C4599
Personnel EA License: R1331820

Clinical Utilising a highly developed specific body of knowledge, work within the neonatal team to deliver a service based on principles that are research based and which enhance the quality of patient and family based care. Undertakes high level complex decision making, managing risk but may defer to others for overall plan. Be a visible point of contact for patients, visitors, relatives, and staff, acting as the patients advocate Ensure that the rights, dignity and confidentiality of the child and family are protected at all times in line with safeguarding policies and within the philosophy of family centred care. Ensure that patient records and documentation are maintained and current, with changes implemented, in accordance with NUH Clinical record keeping policy. Organise meetings to discuss patient management as required. Provide highly specialist support to clinical teams in dealing with the complex needs of dying patients and bereaved families. Undertake personalised care planning, parallel planning and high quality end of life are planning for babies and their families. To ensure families and multidisciplinary staff are able to access further support where requested such as SANDS, Petals and Bliss. Liaise closely with other health and social care professionals to ensure a coordinated approach and high quality care is provided for patients. To refer families for formal bereavement counselling,at the request of the parents, or where identified by healthcare professionals. Discuss alternative treatment options and facilitate clinical management decisions. To promote parallel planning during antenatal care planning and inpatient phases of care. Obtain informed consent for procedures as required, in accordance with the Trust consent policy. Participate in research studies in conjunction with the specialty team and lead studies as appropriate. Promote and support personalised care in line with the NHS long term plan including the components of the comprehensive model for personalised care. Provide clinical support to wards/departments in times of increased clinical pressure or staffing shortages as requested, ensuring that patient safety is the priority at all times. Be a clinical expert. Working with services e.g. police and child death team after unexpected deaths. Reporting and documenting concerns. Education, Learning & Development Provide a credible source of highly specialist clinical knowledge and advice, taking an active role in the development of self and others. Review the performance of self and others, identifying development needs and taking active measures to meet those needs. Carry out formal and informal teaching to a range of health care professionals and in a range of subjects. Develop and deliver educational and training programmes as requested and as appropriate Create a positive learning environment within clinical settings, to encourage and facilitate individual and shared learning and professional development. Participate, in the education of patients and the general public, developing resources as necessary. Maintain an awareness and understanding of relevant, up to date research studies within neonatal services and bereavement care. Leadership and Management Support the senior team as appropriate. Deputise and represent other sisters/charge nurses within the neonatal unit during absence. Develop pathways and guidelines related to palliative care in neonatal services Respond to and lead as necessary on clinical governance initiatives eg complaints, datix Initiate and implement change effectively in response to clinical or organisational demands. React positively to, lead and facilitate the process of effective change through a culture of Shared Governance and frontline leadership. Be a representative at a local level and participate as a member of the senior neonatal nursing team, making positive contributions to the strategic planning of the service. Ensure clinical supervision within the clinical area or department is actively supported and staff encouraged to avail themselves of it. Lead on the development of team objectives. Participate in interviewing and selection of new staff. Be aware of the impact of service changes across the organisation. Participate in the managerial duties at Specialty level as required in the absence of the Matron. Audit the service to aid in the improvement of continuous patient care. Work closely with the appropriate teams and individuals eg case manager/PALS to ensure any concerns raised by families are dealt with quickly and effectively and through the processes. Service Development and Use of Resources Identify and implement innovative ways of working within the family care team. Share and promote good practice through involvement with local groups, including presentations, publication and dissemination of role evaluation. In collaboration with the lead nurse and other members of the MDT, take a leading role in ensuring that the family has a satisfactory experience by assessing and evaluating family care processes and redesigning the pathway of care when appropriate. Contribute to the monitoring and control of expenditure and the use of resources. Participate in objective setting and business planning for the family care team. Implement change in response to clinical, organisational and national demands; in agreement with appropriate others in the neonatal unit. Support others to lead or participate in the management of change. Respond to change initiatives in a positive manner Lead and participate in audits, research and the development of evidence based patient care guidelines, protocols, policies and procedures where appropriate and ensure they are implemented. Ensure that the neonatal unit and wider team is kept informed of the policies, direction and strategy of the family care team. Critically appraise and evaluate research findings and lead on the application of these to clinical practice. Lead practice developments, through specific research and audit projects. Provide statistics, service reviews and evaluations of care to the matrons for performance reports. Collect and analyse information related to patient and carer satisfaction and evaluation of the service initiating service development strategies as indicated. Develop mechanisms to measure outcomes and evaluate the service to assist with service development To represent NUH at a regional and national level relating to neonatal bereavement care. Communication and Professional Behaviour Be a role model to ensure that the dignity, rights and confidentiality of the patient and individual team members are protected and maintained in accordance with Trust and national policy on Information Governance. Convey and present complex and sensitive information, written or verbal, formally or informally, as appropriate. Report appropriate clinical information to senior staff. Ensure that written documentation is kept in respect of all investigations and incidents. Establish professional relationships and maintain effective communication Link with, and where required lead, professional networks across the Trust and wider health community, in order to develop and exchange ideas for improving clinical care Provide ongoing liaison and support for patients and families within care pathways. To establish and maintain an effective working relationship with the neonatal team, spiritual care team, mortuary staff, pathologist, wider bereavement team and other healthcare professionals and outside agencies where appropriate.

Senior Specialist Support Worker
Job Reference: 24/45
Hours: 37.5 hours per week
Salary: £27,789.07 (Plus on call requirement £30 per day on a rota basis)
Based in: Brierfield, East Lancashire
Benefits: 25 days annual leave plus statutory bank holidays, employer’s contributory pension scheme, EAP scheme and other generous benefits
The role will include time on and off rota to support the Service Manager to deliver the service
Driver Essential
Imagine Independence is a leading third sector organisation, passionate about supporting people with mental illness, neurodiversity, learning disabilities, and behaviours that challenge to live as part of their community. Imagine exists to challenge the stigma that having a mental illness or learning disability still brings. Imagine supports people to live meaningfully by nurturing their individuality and recognising the power of small steps.
Do you want to become part of this amazing organisation?
Imagine now needs Senior Specialist Support Workers who will provide support to individuals with a variety of different needs and conditions. This may include learning disabilities, autistic spectrum disorders, complex behaviour, mental health conditions, and acquired brain injuries, physical disabilities, and neurological impairments, psychiatric and clinical needs. This is a great time to join, as we continue to expand our services across the north-west of England and beyond. The role of support worker includes an expectation to support individuals with all their daily living requirements including support with personal care. If you have patience, compassion and willingness to make a difference in someone’s life then we would like to hear from you. For an initial chat, please call Jen Cottrell on 07918 287 412 or Donna Irving on 07969 202 704.
Job Description:
Senior Specialist Support Workers will take a leading role within the staff team to provide support to individuals with a variety of different needs and conditions which may include mental health conditions, learning disabilities, acquired brain injuries, physical disabilities, autistic spectrum disorders, neurological impairments, psychiatric and clinical needs, complex behaviour and other needs. The level of support will vary according to the agreed level of support required. You will assist people to live as tenants and citizens in the local community; provide personalised support in line with the individual’s person-centred plan and their rights, choices and responsibilities.
You will provide a young lady with person centred support so she is able to feel connected to her community, feel safe in a homely environment and receive the care and support she need’s in all aspects of her life whilst promoting independence.
The young lady lives in her own bungalow with a staff team on a 2:1 basis 24 hours a day including evenings, weekends, sleep in and waking night duties. She has a diagnosis of severe learning disabilities, Autism and can present with behaviours which challenge. The young lady requires staff to maintain boundaries and keep to a routine which is important to her. The young lady has sensory needs and requires consistent support. She has access to her own mobility car so a driver would be essential. She enjoys Disney, drives out in the car, spending time on her own within her home and spending time with her staff which helps her to feel safe.
At times the young lady does require additional support when she becomes anxious and support with personal care is needed.
The young lady appreciates staff who are fun and not afraid to sing and dance, good sense of humour, calm, friendly, consistent committed to her and are able to maintain boundaries to make her feel safe.
Senior support workers will provide guidance, mentoring/coaching, supervision to specialist support workers as directed by the service manager.
To facilitate and participate in Team meetings and MDT meetings.
To develop relationships with families and professionals.
To devise, review and implement personalised support plans, risk management plans and PBS plans.
Imagine is a values-based recruiter and so it will be seeking to ensure that the successful candidate will align with the following:
• Meaningful Living: Using empathy to bring together diverse people and resources, to put the everyday within reach of everyone.
• Nurturing Individuality: Creating conditions that support people to be true to themselves and express their truth.
• Focused Dedication: Showing up each day hungry to do our best to learn and develop. We never give up on people.
• Challenging Ideas: Keeping our efforts real and centred on what matters most, we do not settle for the ordinary when better is possible.
• Generous Sharing: Giving of ourselves, our experiences and knowledge, to promote and provide a great service.
To download the full job description and person specification, please visit our website: https://www.imagineindependence.org.uk/work-with-us/
CV’s are to be returned no later than the closing date/time either by email to recruitment@imagineindependence.org.uk or post to 25 Hope Street, Liverpool, L1 9BQ.
An enhanced DBS will be required for this post.
Closing date for applications: Tuesday 14th May 2024 at 5pm
Imagine aims to be an equal opportunities employer and welcomes applicants from all sections of the community.
This post may be closed without notice if sufficient applications are received.

The post-holder will be responsible for supporting the Clinical Leader in providing leadership and effective management and co-ordination of patient activity, staffing and utilisation throughout the patients operative pathway, in order to promote a patient centred approach to high quality health care whilst upholding and influencing professional and Trust values: Managerial aptitude and knowledge of hospital policy and procedure. High level of clinical skill set appropriate to the department. Outstanding communication skills Act as a resource to support the team Risk assessment skills and knowledge for the area. Maintain clinical competence and act as a resource to team members Ensure that optimum care is given to all patients and is appropriately documented Deliver a high quality service for all patients within sphere of responsibility Act as role model and be a credible practitioner within the clinical area Provide the relevant clinical learning experiences in an approved environment, in liaison with the Theatre Training Department and School of Nursing and Midwifery To exercise leadership by personal example, fostering good interpersonal relationships and encouraging high staff morale Co-ordinate on a day to day basis the daily activities within the main recovery room and satellite areas in order to provide a safe and efficient service, whilst maintaining communications with other personnel within the theatre suite/Trust as appropriate Undertake designated responsibilities in the event of a MAJAX in accordance with Trust guidelines Participate in the management of resources in the clinical area within the agreed budget Implement Trust and directorate evidence based policies and guidelines Work closely with own team and Clinical Leader to promote good working relationships with all members of the multi-disciplinary team Please see the attached job description for full details.

The post-holder will have a professional qualification in Mental Health Nursing, Social Work, Occupational Therapy or Art Therapy, and will be expected to work autonomously within professional guidelines and under the management and supervision of the SUN Service Manager. The post holder will be based at Mind-BLMK premises in Luton, and will be required to travel to sites across Bedford, Central Bedfordshire and Luton, when necessary, for the delivery of SUN groups. As a key member of a new team of Clinical and Lived Experience SUN facilitators, the post-holder will contribute to the development and delivery of a facilitated peer support SUN service across Bedfordshire and Luton. The key responsibilities include: Working with the SUN service manager to organise and ensure the delivery of the programme of facilitated peer support groups in the area. Delivering between 3 and 5 facilitated peer support SUN groups every week, both online and in person. Co-facilitating SUN groups with Lived Experience SUN Facilitators, leading on safety plans and risk management. Developing co-produced Resource and Support Plans with participants in the SUN groups, according to the service protocols. Providing day-to day support to the Lived Experience SUN facilitators employed by Mind-BLMK, our Voluntary Sector partner. Promoting SUN and ensuring robust relationships and links with other community-based mental health services and service provides (for example, Primary Care Link Workers, NHS Talking Therapies, core mental health services, Crisis Resolution and Home Treatment Teams, Mental Health Street Triage). Working with colleagues and SUN members to co-produce key elements of the operational arrangements of the service through member involvement. Chairing team planning meetings and business meetings with support from the SUN Service Manager on a rotational basis. Leading and supporting the Lived Experience SUN facilitators to plan, organise and facilitate focus groups and meetings with SUN members to further develop a truly co-produced SUN service. Delivering online events, presentations (both online and in person) to widely promote and publicise the SUN service. Inducting and training new staff in the SUN model. Ensuring the collection of relevant data on work activities, inputting data onto SUN databases as required, and maintaining a high standard of clinical record keeping. Maintaining a high standard of care in all areas of practice in accordance with the relevant professional Code of Conduct and guidelines. Ensuring compliance with statutory & mandatory training.

Are you passionate about microbiology and seeking a hands-on role to kickstart your career in the scientific field? Join us as a Scientific Support Specialist focusing on Beauty Hygiene and Microbiology! This is a unique opportunity to gain valuable experience in a dynamic environment.

Position: Scientific Support Specialist (Beauty Hygiene, Microbiology)
Contract: 1-year renewable contract
Responsibilities:

• Conduct routine laboratory testing on raw materials and finished products
• Prepare media and perform non-routine testing for special projects
• Set up and maintain bacterial and mammalian cell cultures according to SOPs
• Execute microbiology, cell-based, biochemical, and molecular biology assays
• Perform antimicrobial assays, nucleic acid extraction, PCR/qPCR, gel electrophoresis, ELISA, and cell viability testing
• Assist with product usage tests and skin sampling for consumer studies
• Record and submit experimental data accurately and timely via Electronic Lab Notebook (ELN)

Location: Biopolis (Near Buona Vista station)
Working Hours: Monday to Friday, Office Hours
Salary: Fixed at $2000 per month

To Apply:
Interested candidates, please send your resume to Jocelynchan@recruitexpress.com.sg or telegram @jocelynchan.

Jocelyn Chan| Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience)
Company EA Licence number : 99C4599
Personnel EA License: R1331820

about the company

Our client, one of the largest life insurance companies globally.

about the job

In this role as a Customer Service Specialist, you will be required to communicate to clients and writing with the ability to communicate with all stakeholders, be resourceful and able to provide a solution within the agreed turnaround time.

In order to be successful in this position, the ideal incumbent must be able to deliver a smooth customer service experience to all customers through email communication and online chat, you will be expected to manage all feedback received and handle them with urgency and care to provide an outcome that is both fair and satisfactory.

The ideal incumbent will be expected to manage the day to day email communication with customers and distributions and provide quality customer service through reviewing, assessing and providing the response in a timely manner and meet SLA of 90% email resolution within 5 working days. You will be required to work with different business units to provide a one stop solution to the customers and resolve feedback or issues raised by customers or sales representatives.

** Office is centrally located at CBD
** 1 year contract with 1 month completion bonus + 22 days Annual Leave & full medical benefits/insurance
** Opportunity to convert to perm or extension (depends on performance)
** Offers hybrid work arrangement and hot desk
** Contract staff will enjoy good medical benefits and annual leave

skills and experience required

• Passionate about serving customers and provide outstanding customer service quality
• 2+ years of experience in customer service industry - ideally in Financial services sector
• Candidates with prior experience as financial consultant/advisors are welcome to apply
• Knowledge in Lifeasia, CRM, communication tools and financial products is an advantage
• Highly analytical and self-motivated
• Fast learner, effective in problem solving

If the above position interest you, kindly click on the ‘apply now’.

EA: 94C3609/R132534

Applicants must be fully vaccinated or have a valid exemption in accordance with MOM’s regulations to allow them to enter the workplace. Applicants may be required to share verifiable COVID-19 vaccination documents or proof of a valid exemption at the point of offer. Randstad Pte. Limited and/or the Client reserves the right to withdraw an offer if the applicant fails to provide verifiable COVID-19 vaccination and/or proof of exemption documents.

This is an apprenticeship role.
A Customer Service Advisor deals directly with customers and acts as a go-between between the customer and Service Technicians, scheduling vehicle service work.
They will handle administrative and customer relations aspects of service department operations.
Their duties may vary slightly from employer to employer depending on the size of the company, but they commonly include:
• Interpreting customer concerns and comments and liaising with technicians
• Booking/scheduling vehicle services
• Liaising with customers about any additional work required
• Estimating time and costs associated with repairs
• Handling customer complaints
• Responding to customer requests
• Tracking the vehicle through the workshop
Towards the end of the apprenticeship all candidates will be required to produce a high level project to improve and develop business needs.
The successful candidate will work towards a level 3 customer service specialist qualification on a remote basis over a 15 month period.


Training
Level 3 Customer Service Specialist Standard - 15-18 months

Qualifications required
GCSEs grades 9-4/A*-C or Functional Skills Level 2 in maths and English or equivalent
If you do not have the required grades your application will not be considered.


Skills required
No specific skills are required, however an interest in customer service and the automotive industry would be beneficial.

Prospects
Possible permanent role upon successful & satisfactory completion of the apprenticeship.

Qualification / Standard : ST0071 Customer service specialist
Duration 15 months

Responsibilities:

• Handle and resolve all customer queries received via phone, email, social media platform and live chats effectively and promptly.
• Follow up closely with internal parties for resolutions.
• Proactively escalate query trends, potential issues and recurring service failures to team lead/ manager and ensure that appropriate corrective action is implemented to avoid future problems.
• All customer service request and any follow-up interaction is logged into CRM accurately and timely.
• Assist in processing and invoicing Local and Export spare part orders.
• Preparation and generation of weekly customer service report, weekly and monthly report to BU and HOD.
• Spare parts inventory management.
• Perform other assigned duties and/or project work.

Requirements:

• Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.
• Possess a positive mind-set with a “CAN-DO” attitude, and passion to deliver quality customer service.
• Possess excellent phone etiquette, comprehension, communication, and interpersonal skills.
• Proficient in Microsoft Excel, Word and PowerPoint.
• Experience in SAP will be an advantage.
• On-the-job training will be provided to ensure proficiency in role requirements.

Please forward your resume in *MS Words Format* to Mr Lex Ong Shee Hean (R1106602) : lex@strategysolutions.com.sg

(NOTE: The following information should be included in the resume. Thank you)

1. Date of Availability
2. Detailed Job Scope
3. Reason for Leaving for All Employments
4. Salary Expectation

Shortlisted candidates will be notified for an interview.

Visit our website for more positions: http://strategysolutions.com.sg

MOM License: 09C3018

See job description and person specification attached to this job advert. All details included in this document.

• Setup and troubleshoot SAP B1 system, manage existing MSSQL reports, create new reports, and map SAP business process flows for integration into the existing system.
• Create and maintain SAP Crystal reports, develop Power BI reports and dashboards linked with SAP B1 including amendments, and manage SAP-related projects including solution design and verification.

Requirements:

• Diploma in IT or equivalent.
• At least 2 years of experience in troubleshooting and setup of SAP B1 system.
• Proficient in MSSQL.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

Working hours: 35 Hours per week
Interview date: Week commencing 27th May 2024
We are looking for a Specialist Support Worker, an exciting opportunity to work with our residents in our Assessment Hub, Newport, Isle of Wight. The successful applicant will be enthusiastic, a good communicator, passionate and positive.

Job Summary:
The role is within The Salvation Army 17-bed Assessment Hub, Howard House. You will work collaboratively, developing the services’ multi-agency approach and supporting residents to progress on their individual journeys from street to home through the stages of the Isle of Wight Homelessness Pathway.

Key Responsibilities:
The Specialist Support Worker with The Salvation Army is critical to providing an enhanced level of service for our vulnerable clients. You will take a lead role in the specialist area of Substance Misuse & Wellbeing; planning and delivering a specialist programme of high-quality support, which promotes client choice and control and ensures clients learn new skills, make positive life choices and achieve the best possible outcomes. This successful applicant will function as part of the management team, holding line management responsibilities and part of the duty rota including on call duty as and when required.

The successful candidate will be able to demonstrate:

Experience of holistic support planning, risk assessment and needs assessment whilst delivering a client focused service
Ability to work in busy environment, be solution focused, show good time management skills and demonstrate ability to prioritise and make decisions under pressure
Excellent communication skills both written and verbal
Experience of building and maintaining strong and effective partnerships.


We are looking for someone who is:
Compassionate Respectful Listening Welcoming Supportive

In order to complete your application please download and read the job profile and any other attachments.
In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.
Appointment subject to satisfactory references and proof of right to work in the UK and enhanced DBS check
Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration.
We reserve the right to close this advert earlier if we feel that we have received sufficient applications.
Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.
For more information about the position call Caron on 01983 210198

If you are interested in applying for this role then please read attached job description for full details of role and responsibilities.

Key clinical responsibilities To manage a highly complex caseload of patients on the critical care unit and support outpatient clinics as appropriate, act as clinical lead and co-ordinate service improvement projects in this area. To manage a highly complex caseload of patients requiring parenteral nutrition, assisting in service improvement projects in this area. To provide leadership across the critical care and medical team working to ensure the delivery of an effective, high quality, evidence based dietetics service. This will involve working collaboratively with the gastroenterology and surgical dietetics team lead. To have an in-depth understanding of and provide leadership to ensure the effective running of the critical care and medical dietetics service. To accept clinical responsibility for a designated caseload of patients within your own scope of practice and organise this effectively and efficiently with regard to clinical priorities and use of time. To work as an autonomous practitioner by planning and prioritising own workload according to locally agreed priority coding and supporting dietetic assistant practitioners and less experienced dietitians to do the same. To undertake a comprehensive assessment (interpretation of biochemistry, anthropometrics, clinical condition and diet history) of patients including those with highly complex presentations/multi pathologies and use advanced clinical reasoning skills to set nutritional goals for each patient. Develop individual treatment plans for patients by calculating the nutritional requirements and support the prescription of feeds where required. To give expert opinion on highly complex nutrition related issues where numerous social, ethical, psychological and medical factors have to be considered and where there may be conflicting ideas from the multidisciplinary team. To negotiate and agree dietary interventions with patients and their carers, using appropriate counselling and motivational skills to optimise their nutritional status. To make recommendations for appropriate prescription of nutritional products according to local guidelines regarding the use of nutritional supplements and enteral feeding products. To ensure adequate monitoring and review of patients. To assess the suitability of incoming referrals according to the agreed referral criteria and liaise with the dietetic assistant practitioner if further information is required prior to acceptance. To co-ordinate appropriate follow up, discharge arrangements and outward referrals to other services in order to facilitate the safe and timely discharge/transfer of care. To be responsible for safe discharge planning including co-ordination of patients requiring home enteral feeding. To have insight to recognise and act appropriately if vulnerable patients are at risk or deemed to be in need. To be responsible for maintaining accurate and comprehensive patient records in line with BDA, HCPC, Trust and department standards. To take appropriate action using highly advanced problem solving skills to assist patients, health and social care professionals and members of the public with queries relating to your own clinical areas. To work flexibly to support the critical care and medicine dietetics team. To provide cover for other Dietetic teams at short notice to cover unplanned and planned absences within the post holders competency and skill level. Please see attached job description for further details

Believe is looking to hire a Customer Reporting Specialist team member to deal with Customer reporting to both Believe's artists and labels in LAS (Labels and Artist’s solutions). The position will be based in the Mumbai office and is part of the Finance Operations Department, reporting to the Finance Operations Senior Leader in Believe Mumbai office and working closely with customer reporting team based in France office. The member would work with the objective of operating payments to all labels and artists worldwide, with high quality of service.
 

The candidate would be expected to perform the Level 2 support in which the daily missions would include:
 

• Management of the entry, monitoring, and control of the royalty amounts of advances contractually offered to our producers (Labels and artists) in the tools.
• Handling complaints and/or questions from our clients about their royalty statements (royalties and advances)
• Coordinate and Make sure to identify the source of problems with the help of other departments (Contracts, Supply Chain, Tech, Accounting, Management Control)
• Able to do detailed analysis of royalty reports using tools such as CSV, Excel, EM Editor to calculate and make adjustments if and wherever necessary.
• Daily assisting the Level 1 support team in English Language (French will be a Plus), in compliance with the defined SLAs by central customer reporting team.
• In charge of communicating the statuses to the label managers or the level 1 support team so that they can respond to customers.
• Participate in the contribution of the production of monthly KPIs and in the deployment and evolution of the internal systems for finance operations.