Total 224 command center analyst job vacancies in Information Technology category in Mid Valley City

Who we are:
We are a leading operator in Australia and New Zealands fast-growing Out Of Home advertising industry and our purpose is to make public spaces better! As an ASX listed company with 800 team members, we create deep engagement between people and brands through Unmissable location-based media solutions that inform, entertain, and inspire. Our network is unparalleled, with a diverse portfolio of 37,000 classic and digital signs across roadside, retail, airport and place-based media offering in CBD office towers and universities.
Our culture:
  Discover an organisation united by passion, respect, and imagination where you'll find rewarding opportunities, diverse experiences and an amazing culture. With 900 professionals dispersed across Australia and New Zealand, were proud collaborators. You'll have the opportunity to work with talented and dedicated colleagues, while developing and expanding your career. In a community as diverse as ours, everyone here has ... Click here to view more detail / apply for Data Analyst

The Opportunity

• Adecco is partnering with one of the most well-established and respected financial institution with a strong track record of success.
• They have a culture of innovation and continuous improvement, constantly looking for ways to improve their services and offerings.

Job Responsibilities

• Lead and mentor a team of support analyst, you will be responsible for overseeing the daily operations of technical support team as well as participating as an active member of the team. As a Support Lead, this position will partner with the Paris counterpart to deliver exceptional support by organize work, build reports, handle escalations, and most importantly working on continues improvement and efficiency increase by optimizing the process and automating the support work.
• To ensure user requests & incidents in a timely manner
• Prioritizes User requests based on their urgency, their criticality and their context. Ensure all incidents investigation and follow-up in case of third-party / vendor involvement, communication and pushes for resolution including workaround identification.
• Ensures adequate and efficient communications toward users, senior management and other IT stakeholders during incident management process (major or minor).
  
• Ensures Daily support tasks
• Ensures sanity checks are performed (morning, evening) and on-calls duty
• Contributes to change requests, urgent data modifications and INTPRODs executions.
• Escalates issues if need be, but remains the main point of contact for the user.
  
• Pushes for sustainable resolutions and sustain knowledge management
• In case of Incident, ensures root cause is properly identified and remediation actions defined and prioritized (Problem Management).
• Contributes to major incident reports and post-mortems when required
  In case of recurrent Request/incidents, pushes for the creation of a Feature Development/bugfix, or automation.
• Keeps the support documentation up-to-date
  
• Acts as the IT Run preferred communication channel with all stakeholders
• Contributes to Major events (BCP, Disaster recovery, Production interventions, etc.) synchronizing with other Support engineers, Users, and stakeholders.
• May extend his activities to complementary tasks like Testing or BA if part of the squad.
  
• Must have skllls as Good communicator, who can transalate technical issues in Simple language which is understantable and relatable with Business and Operations.

Job Qualification

Leadership Skills

• Lead the elaboration of a production issues with business stakeholders and concerned IT teams.
• Lead the problem management with the application teams, identify action and followup the implementation roadmap.
• Lead, Manage and Mentor the work of support analyst under you for their key responsibilities.
• Lead and ensure the continues optimization of production activity in form of automation.
• Lead as a liaison between Business users, Operations and IT team for all support requirements.
• Lead Incident & Problem Management related actives.

Required Skills

• Solution oriented, business focused with a mindset to constantly improve production quality and stability.
• Have basic technical skills e.g. SQL, Unix, Microservices, CI/CD tolls etc.
• Excellent analytical skills
• Ability to multi task and manage stress while maintaining empathy for end users.
• Experience in leading transformation/Implementation for Monitoring tools & Automation.
• Strong experience in communicating and managing Operations & Business.
• Problem-Solving mindset with orientation towards Continues Improvement.
• Must have prior experience in leading team and aligning with Management.
• Functional knowledge of similar kinds

Experience

• The candidate should have minimum 8 year’s experience in application support, with exposure in Banking industry (is a plus).

Next Step

Click “apply” or send resume to: Tamanna Bilandi tamanna.bilandi@adecco.com

EA Licence No.91C2918 | Personnel Registration No. R2096241

Your role

Do you have a knack for technology and interested in improving existing processes? Are you at your best when supporting others? Are you passionate about IT process automation using cutting edge tooling platforms? Have you supported large scale production systems?

We’re looking for a tech support analyst to:

• provide technical support for business users on a variety of technology issues.
• support and monitor various business/IT applications, batch jobs and infrastructure components as part of an application support team providing coverage from multiple regions.
• continually drive improvement to our service offering using data driven analytics, emphasizing opportunities for automation and robotics.
• coordinate with multiple and varied teams to participate in special events such as disaster recovery tests, infrastructure change weekends, Data Centre maintenance, and special event days.
• ensure supportability and quality are maintained with the introduction of production changes.

Your team

You’ll be working for Application Support & Reliability AM in Singapore. We are aligned to the Asset Management (AM) business and are responsible for providing production support in a 24x7 follow-the-sun model, utilizing hubs in Singapore, India, Poland, and the US. We have responsibilities for supporting all AM business applications from front to back office, client reporting, trade-lifecycle, etc. We offer excellent learning and career development opportunities, including internal mobility.

Your expertise

• ideally 3+ years of hands-on experience with support background across multiple operating systems
• working knowledge of software tools or platforms such as Microsoft Azure, Autosys, BigPanda, and IPcenter
• good knowledge of Windows Server, Linux, scripting (SQL, PowerShell, Python), relational databases (Oracle/Sybase/MSSQL/PostgreSQL)
• ability to solve complex issues, good at problem statement analysis and solution design thinking
• track record of influencing senior IT stakeholders and business partners

• Foster close partnership and collaboration with key internal groups such as Product, Technology, Sales and Client account teams to deliver growth objectives, meet client and stakeholder needs 
• Communicate and engage with diverse functional stakeholders throughout service delivery
• Embrace and implement new methodologies on an ongoing basis as the business scales within the organization
• Influence decision makers at staff, senior and executive management levels within Client and Visa organizations through a combination of negotiation and consultative output
• Use technical expertise blended with business acumen to solve complex problems
• Act as the primary point of contact, coordinating and communicating the resolution of key client incidents or problems
• Be the subject matter expert by leveraging deep knowledge of client pain points and creative problem-solving skills to propose potential enhancements and solutions

 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Data & Reporting Analyst required for permanent role in Sydney
We are currently partnering with a well-known company in the property sector who need a Microsoft Data & Reporting Analyst for their growing BI team in Sydney.

The company offer an exciting culture with an array of employee benefits, and the successful candidate will be working in a dynamic environment whilst gaining significant experience in property.

Your new role:

As a data & reporting analyst, you will be responsible for being the primary point of contact for data and reporting requests including BAU and ad-hoc project-based reporting.

There is strong focus on the business aspects of this role, as well as the technical where Power BI report development and Automation with both Power Automate and Alteryx are highly desired skills.


Responsibilities:


Building reports in Power BI
Creating automation workflows with Alteryx and/or Power Automate
Creating reports on request
Ensuring the maintenance of data quality
Resolving issues with data and bug-fixing
Data cleansing and data quality analysis
Ensuring documentation is put in place and maintained
Data monitoring, reporting and quality checking




What you'll need to succeed:

IT Degree or equivalent
Minimum of 3 years' experience
Proven track record of developing Power BI reports and Power Automate flows
Automation expertise with Alteryx
Good attention to detail
Knowledge of data quality review and improvement
Self-motivated with a good problem-solving attitude

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Please click here to apply.

AI Talent

The Programmer/Analyst’s role is to define, develop, test, analyze, and maintain new software applications in support of the achievement of business requirements. This includes writing, coding, testing, and analyzing software programs and applications. The Programmer/Analyst will also research, design, document, and modify software specifications throughout the production life cycle.

Knowledge & Experience

• Excellent understanding of coding methods and best practices.
• Prior experience interviewing end-users for insight on functionality, interface, problems, and/or usability issues.
• Hands-on experience developing test cases and test plans.
• Knowledge of applicable data privacy practices and laws.
• Able to communicate effectively with non-technical staff and with members of interdisciplinary teams.
• Flexible and adaptable in regards to learning and understanding new technologies.
• Strong written, oral, and interpersonal communication skills.
• Ability to conduct research into software-related issues and products.
• Highly self-motivated and directed.
• Keen attention to detail.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Ability to work both independently and in a team-oriented, collaborative environment.

Responsibilities Strategy & Planning

• Collaborate with developers, programmers, and designers in conceptualizing and development of new software programs and applications.
• Analyze and assess existing business systems and procedures.
• Assist in the definition, development, and documentation of software’s business requirements, objectives, deliverables, and specifications on a project-by-project basis in collaboration with internal users and departments.
• Assist in defining software development project plans, including scoping, scheduling, and implementation.
• Research, identify, analyze, and fulfill the requirements of all internal and external program users.
• Design, run and monitor software performance tests on new and existing programs for the purposes of correcting errors, isolating areas for improvement, and general debugging.
• Administer critical analysis of test results and deliver solutions to problem areas.
• Generate statistics and write reports for management and/or team members on the status of the programming process.
• Develop and maintain user manuals and guidelines.
• Train end-users to operate new or modified programs.
• Install software products for end users as required

Job Type: Full-time
Permanent Residents (PR), Australian / Citizens are eligible to apply Job Type: Full-time Salary: $70,000 to $100,000 per year (inclusive of super)

Working at Transurban is different; it?s a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions?building and operating safer, smarter, and more sustainable roads?to solve pressing transport challenges that are slowing cities down.? 

About the role ?  ?
We?re seeking a
The Customer Platform team are accountable for delivering the core business capabilities for Tolling services for Australian Toll Roads as well as the Customer services for the Australian Tolling brands. This includes the Tolling and Customer operations supporting 2 million tolling trips per day, through trip construction and pricing, toll distribution, interoperability, financial settlement, and Tolling Enforcement ?
As our Technical Business Analyst, you?ll contribute to lasting and positive changes that shape the future of our cities and communities. It?s meaningful, challenging, and exciting ... Click here to view more detail / apply for Technical Business Analyst

Job Description:
We are seeking a talented and experienced Systems Analyst to join our dynamic team. As a Systems Analyst, you will play a crucial role in analyzing, designing, and implementing efficient and effective information systems. Your expertise and problem-solving skills will contribute to optimizing our business processes and ensuring smooth system operations. The ideal candidate will have a minimum of 2 years of experience in systems analysis, excellent analytical abilities, and a strong understanding of technology trends.
Responsibilities:
• Conducting requirement analysis and preparing specific proposals for modified or replacement systems;
• Ensuring that budgets are adhered to and deadlines met;
• Working closely with colleagues to provide IT solutions for internal and external clients;
• Providing training material and user manuals to users of a new systems;
• Drawing up, supervising and documenting testing schedule for complete system;
• Planning and working flexibly to deadlines;
• Supporting users on change control and systems updates;
• Meeting with several clients and key stakeholders;
• Creating projects and costing reports;
• Developing financial project plan to support and lead the implementation of software solution;
• Work with our clients deploying system deliverables and training people across the systems resources;
• Examine existing IT systems and business models;
• Analyse Financial and marketing systems requirements;
• Configure automated processes using core workflow principles that are efficient, well structured, maintainable and easy to understand.
• Design financial platforms and financial solutions.
Requirements:
• Bachelor's degree in Computer Science, Information Systems, or a related field.
• Minimum of 2 years of experience as a Systems Analyst, preferably in a technology-driven organization.
• Strong analytical skills with the ability to gather and interpret complex data and translate it into actionable insights and system requirements.
• Proficiency in system analysis methodologies, tools, and techniques, such as process modeling, data flow diagrams, and use case scenarios.
• Solid understanding of software development life cycle (SDLC) and experience working in Agile/Scrum environments.
• Familiarity with databases, SQL, and data integration principles.
• Excellent problem-solving abilities with a keen attention to detail and a proactive approach to identifying and resolving system issues.
• Effective communication and interpersonal skills, with the ability to collaborate with diverse stakeholders and present complex ideas in a clear and concise manner.
• Strong organizational skills with the ability to prioritize and manage multiple tasks in a fast-paced environment.

Permanent Residents (PR), Australian / Citizens are eligible to apply Job Type: Full-time
Salary: $70,000 to $120,000 per year + Super

Company Description

Talos is committed to efficient decision-making for businesses with the help of analytics and automation technologies. Whether it's setting up and rolling out an Enterprise Power BI framework or implementing a Robotic Process Automation, Talos helps businesses improve their effectiveness and efficiency through accessible, quality data. With reduced reporting efforts, accessible data, and faster reporting turnaround, Talos' experts work with businesses to fulfill their needs and ensure a higher ROI, faster customer service time, and more fulfilled staff. This full-time role is primarily remote, with occasional on-site customer work.


Role Description

Talos is seeking a talented Data and Automation Analyst to join their team. The Data and Automation Analyst will be responsible for working cross-functionally to identify business opportunities and provide customized solutions to help businesses make efficient, well-informed decisions. The full-time role is remote-focused and will involve day-to-day tasks associated with data and automation analytics.


Qualifications

2-5 years of experience in data analysis in a business environment
Experience with automation technologies such as Robotic Process Automation (RPA)
Experience with data visualization tools such as Power BI or Tableau
Strong analytical and problem-solving skills
Ability to identify opportunities for automation and work cross-functionally within organizations to provide customized solutions
Solid understanding of data modeling, data quality, and data enrichment techniques
Experience with programming languages such as SQL, Python, or R
Bachelor's degree in Computer Science, Engineering, or an equivalent field of study
Strong communication skills and the ability to work effectively in cross-functional teams
Experience applying machine learning and data modeling techniques is a plus

Certifications:

Must hold either:
Microsoft DP600 - Fabric Analyst associate or
UiPath Advanced Developer



Salary

Annual salary will be between $70,000 & $90,000 depending on experience.

Xpert Consulting Pty Ltd (trading as Novon) is a large Sydney based IT Services business. We operate a number of Technology centric brands including Novon , our IT Services business focused on delivering Data Transformation Services for clients large and small.

Novon keeps growing and our Data practice is searching for our next Senior Analyst Programmer working in a complex Microsoft BI environment to work on strategic initiatives which will work to realise our customer’s vision. Our development team within our customer environment is responsible for developing the new way our customer managers provision, manages, and interacts with infrastructure technology.

This is a fantastic opportunity to work with a large team of BI consultants where you can share your knowledge and learn and grow from working with the team of experts around you. The successful Analyst Programmer will be a passionate Power BI developer with an excellent level of proficiency in working with the full stack within a BI environment including some front-end development/data visualisations, Experience in providing input into, ETL, complex data modelling and confidence in designing dashboards are mandatory. As is exceptionally strong problem solving and the ability to innovate within a complex Power BI environment.

This role has scope for you to grow and further develop your people management skills whilst still being very hands on and technical.

Skills for success in this lead role will include a strong innovation mindset and joining an Agile team. Alongside your skills as an Analyst Programmer you will have a broad range of data warehousing skills that will lead to your success in this role will include:

Experience where you have acted as the organisation expert on Power BI, DAX and Data modelling (ETL)
Ability to write clean robust code.
Implement, configure, and deploy production and preproduction environments and support these solutions and perform peer reviews. Confident in your ability to coach and mentor technical and business users.
A clear understanding of leading a team of other BI specialists

To become part of our growing Novon team and learn more about us and our culture please visit www. novon.com.au or click the link to apply.

• Develop, implement, automate data collection systems, data analytics and other strategies that optimize statistical efficiency and quality
• Collaborate with product development teams (game or gamification solutions) to understand the insight and prioritize the analysis needs
• Define the business tracking need for specific KPI, working efficiently with the Data Tracking Specialist and BI Team to provide accurate data analysis
• Acquire data from different data sources and maintain databases/data systems, filter and “clean” data by discovering any mismatches or outliers, present information using dashboards and other data visualization techniques
• Analyze data using statistical techniques and provide ongoing reports, propose enhancement/KPI
• Analyze player behavior, evaluate game performance, interpret trends or patterns in complex data sets and propose suggestions to business challenge
• Provide monthly main KPIs data evolution for each project, quarterly full player analysis and list of recommendations for each project, quarterly full data analysis of all the games

About the teamCommBank’s Market Operations business is looking for a Senior Technical Business Analyst to join our function and contribute to achieving operational excellence. The Markets Operations team is accountable for overall operations, as well as enablement functions, within Market Operations. The service provided by this team is critical to success of the organisation. Do work that mattersThe Senior Technical Business Analyst – works alongside the Market Operations to provide business analysis services and specialist support for Reconciliations in Market Operations and COO. You will be part of a team that will define the requirements and help execute the roadmap and support the uplift of reconciliations. You will:Provide business analysis services and specialist support for Reconciliations in Market Operations and COO.Gather and document information, conducts analyses of business needs through elicitation and management of business, functional and non-functional requirements.Liaise and maintain relationships with stakeholders in order to understand the structure, policies, and operations of the organisation, and to…

Click here to view more detail / apply for Senior Technical Business Analyst

Your Job

This role will be responsible for delivering committed Time and Attendance product to target customers who’re utilizing global wide T&A applications and solutions by leveraging the benefits of an innovative & transformative Agile product team. This person will engage with local/regional customers, Business partners and Global HR Capability teams to support customers get the required product developed and user experience improved.

Our Team

This role will be one of the China located Time and Attendance Agile product team developers, reporting directly to APAC HRT Manager. This person will work closely with his/her own product team while cooperating with cross-functional teams as well.

What You Will Do

• As one member of Time & Attendance product development team, who participates in the work of delivering a potential releasable increment of ‘Done’ product at the end of each sprint.
• Perform each sprint execution, and inspects and adapts each day, while helps product owner to refine the Product Backlog through continuously collecting, clarifying any existing or new requirements from target customers.
• Participate into each sprint planning, reviewing and retro sessions to help inspects and adapts the product and process.
• Lead and/or participate into any related Time & Attendance project during planning, implementation and release, stabilization period, help to improve customer experience through project implementation and post-live period continuously.
• Seek and capture any potential risk and/or propose with either technical based or process-oriented improvement, connecting with both product team and customers about this risk/opportunity to seek for any possible mutual benefits, and help to implement the aligned enhancements or changes per aligned and approved.
• Being familiar about supporting business different sites/locations and gain the consolidated knowledge, while share the knowledge to T&A product team and other Global HRT team and/or HR Solutions team for supporting strategic planning, project implementations and transformation.
• Utilize solid technical knowledge and skills upon Time and Attendance applications to take the experienced role to perform applications configuration, preparing / and execute testing scenarios, mass data change, case support, user setup/licenses support, Time clock configuration and integration troubleshooting and development, change release management etc. independently, while being ready to help other team members to develop as internal trainer.

Who You Are (Basic Qualifications)

• Minimum 5 years HRIS (Applications Analyst) working experience.
• At lease 3 years UKG Kronos hands-on system maintain and project implementation experience.
• Ability to learn new technology/systems and processed quickly.
• Experience collaborating and working on a team with a high level of accountability for self and others.
• Positive attitude and be able to work under a hybrid working arrangement.

What Will Put You Ahead

• Strong UKG Kronos WFC and/or Dimensions system and integration knowledge
• Solid experience with accumulated Kronos trouble-shooting cases
• Experience planning, leading, and implementing Kronos related application and system integration projects with positive outcomes.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Who We Are

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate’s knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

As a Koch company, Koch Business Solutions (KBS) provides consulting and transactional services for Koch companies in the areas of human resources, information technology, finance, accounting as well as project, facilities and property management. Our think tank of problem-solvers and idea-makers transform work life for 122,000 employees around the globe.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

The Opportunity

• Adecco is partnering with one of the most well-established and respected financial institution with a strong track record of success.
• They have a culture of innovation and continuous improvement, constantly looking for ways to improve their services and offerings.

Job Responsibilities

Lead and mentor a team of support analyst, you will be responsible for overseeing the daily operations of technical support team as well as participating as an active member of the team. As a Support Lead, this position will partner with the Paris counterpart to deliver exceptional support by organize work, build reports, handle escalations, and most importantly working on continues improvement and efficiency increase by optimizing the process and automating the support work.

To ensure user requests & incidents in a timely manner

• Prioritizes User requests based on their urgency, their criticality and their context. Ensure all incidents investigation and follow-up in case of third-party / vendor involvement, communication and pushes for resolution including workaround identification.
• Ensures adequate and efficient communications toward users, senior management and other IT stakeholders during incident management process (major or minor).
  

Ensures Daily support tasks

• Ensures sanity checks are performed (morning, evening) and on-calls duty.
• Contributes to change requests, urgent data modifications and INTPRODs executions.
• Escalates issues if need be, but remains the main point of contact for the user.
  

Pushes for sustainable resolutions and sustain knowledge management

• In case of Incident, ensures root cause is properly identified and remediation actions defined and prioritized (Problem Management).
• Contributes to major incident reports and post-mortems when required.
• In case of recurrent Request/incidents, pushes for the creation of a Feature Development/bugfix, or automation.
• Keeps the support documentation up-to-date.
  

Acts as the IT Run preferred communication channel with all stakeholders

• Contributes to Major events (BCP, Disaster recovery, Production interventions, etc.) synchronizing with other Support engineers, Users, and CAGIP stakeholders.
• May extend his activities to complementary tasks like Testing or BA if part of the squad.
  

Must have skllls as Good communicator, who can transalate technical issues in Simple language which is understantable and relatable with Business and Operations.

Job Qualification

Leadership Skills

• Lead the elaboration of a production issues with business stakeholders and concerned IT teams.
• Lead the problem management with the application teams, identify action and followup the implementation roadmap.
• Lead, Manage and Mentor the work of support analyst under you for their key responsibilities.
• Lead and ensure the continues optimization of production activity in form of automation.
• Lead as a liaison between Business users, Operations and IT team for all support requirements.
• Lead Incident & Problem Management related actives.

Required Skills

• Solution oriented, business focused with a mindset to constantly improve production quality and stability.
• Have basic technical skills e.g. SQL, Unix, Microservices, CI/CD tolls etc.
• Excellent analytical skills
• Ability to multi task and manage stress while maintaining empathy for end users.
• Experience in leading transformation/Implementation for Monitoring tools & Automation.
• Strong experience in communicating and managing Operations & Business.
• Problem-Solving mindset with orientation towards Continues Improvement.
• Must have prior experience in leading team and aligning with Management.
• Functional knowledge of similar kinds

Experience

• The candidate should have minimum 8 year’s experience in application support, with exposure in Banking industry (is a plus).

Next Step

Click “apply” or send resume to: Tamanna Bilandi tamanna.bilandi@adecco.com

EA Licence No.91C2918 | Personnel Registration No. R2096241

The Opportunity

• Adecco is partnering with one of the most well-established and respected financial institution with a strong track record of success.
• They have a culture of innovation and continuous improvement, constantly looking for ways to improve their services and offerings.

Job Responsibilities

Manages user requests & incidents in a timely manner

• Prioritizes User requests based on their urgency, their criticality and their context. Ensure all incidents investigation and follow-up in case of third-party / vendor involvement, communication and pushes for resolution including workaround identification.
• Ensures adequate and efficient communications toward users, senior management and other IT stakeholders during incident management process (major or minor).

Ensures Daily support tasks

• Ensures sanity checks are performed (morning, evening) and on-calls duty.
• Contributes to change requests, urgent data modifications and INTPRODs executions.
• Escalates issues if need be, but remains the main point of contact for the user

Pushes for sustainable resolutions and sustain knowledge management

• In case of Incident, ensures root cause is properly identified and remediation actions defined and prioritized (Problem Management).
• Contributes to major incident reports and post-mortems when required.
• In case of recurrent Request/incidents, pushes for the creation of a Feature Development/bugfix, or automation.
• Keeps the support documentation up-to-date.

Acts as the IT Run preferred communication channel with all stakeholders.

• Contributes to Major events (BCP, Disaster recovery, Production interventions, etc.) synchronizing with other Support engineers, Users, and CAGIP stakeholders.
• May extend his activities to complementary tasks like Testing or BA if part of the squad.

Must have skllls as Good communicator, who can transalate technical issues in Simple language which is understantable and relatable with Business and Operations.

Job Qualification

• Solution oriented, business focused with a mindset to constantly improve production quality and stability.
• Have basic technical skills e.g. SQL, Unix, Microservices, CI/CD tolls etc.
• Excellent analytical skills
• Ability to multi task and manage stress while maintaining empathy for end users.
• Exposure to Monitoring tools & Automation.
• Good communicator and have managed Operations & Business.
• Problem-Solving mindset with orientation towards Continues Improvement.
• Functional knowledge of similar kinds

Experience

• The candidate should have minimum 4 year’s experience in application support, with exposure in Banking industry (is a plus).

Next Step

Click “apply” or send resume to: Tamanna Bilandi tamanna.bilandi@adecco.com

EA Licence No.91C2918 | Personnel Registration No. R2096241