Total 1,310 Manager command center analyst job vacancies in Malaysia

Responsibilities:

1. Process Management

 Responsible for the review of design drawings of the new data center, identify problems from T&C perspective and propose revisions to ensure system’s ability for commissioning.

 Responsible for the formulation of testing and acceptance standards for new data centers.

 Responsible for the development of T&C plan and schedule for new data centers.

 Review all multi-discipline T&C documents to ensure they are compliant with the specifications and standards of the data center project.

 Maintain a high degree of coordination with the headquarters, and promoting the standardization of T&C process of new data centers.

 

2. Project Management

 Ensure all commissioning and testing events are executed up to standard and quality manner on-site.

 Lead and manage commissioning related resources, both internal and external across projects.

 Responsible for T&C progress tracking and reporting, highlight any potential risks to management.

 Assist the operation manager of the new data center to complete the standardization of handover, operation and maintenance.

 

Qualifications:

1. Bachelor's Degree in electrical, automation, mechanical and HVAC or related majors.

2. Minimum 5 years’ experience in various construction commissioning roles on site; candidate with less experience will be considered as Engineer role

3. Familiar with data center design and construction standard are preferred.

4. Experience of T&C standard for hyper-scale data center, large cloud service provider or data center for financial industry are preferred.

5. Strong leadership and Organizational skills, be able to communicate and coordinate cross- department.

6. Demonstrated project management skills and the ability to work effectively in a fast-paced, deadline-driven environment.

7. Fluent use of English for reading, writing, application and communication; Familiar with Malaysian and Chinese are preferred

8. Familiar with the data center standards such as TIA-942, Uptime Institute Tier, ASHRAE, etc.

 

*** Mandarin proficiency is a must

Salary up to RM20,000

Working hours: 9am-6pm

Working days: Mon-Fri

Benefits: allowance, EPF, SOCSO, OT, Bonus

 

職責：

1. 流程管理

負責新資料中心設計圖的審核，從T&C角度發現問題並提出修改意見，確保系統的調試能力。

負責新建資料中心測試和驗收標準的製定。

負責制定新資料中心的T&C計劃和時間表。

審查所有多學科 T&C 文件，確保它們符合資料中心專案的規範和標準。

與總部保持高度協調，推動新建資料中心T&C流程標準化。

2. 專案管理

確保所有調試和測試活動均在現場按照標準和品質方式執行。

領導和管理跨專案的內部和外部調試相關資源。

負責 T&C 進度追蹤和報告，強調管理層的任何潛在風險。

協助新資料中心營運經理完成交接、維運的標準化工作。

資格：

1、電氣、自動化、機械、暖通或相關專業大學學歷。

2. 至少5年以上現場各種施工調試工作經驗；經驗較少的候選人將被視為工程師角色

3.熟悉資料中心設計及建置標準者優先。

4.有超大規模資料中心、大型雲端服務商或金融產業資料中心T&C標準經驗者優先。

5. 較強的領導和組織能力，能進行跨部門的溝通與協調。

6. 具有專案管理技能以及在快節奏、按期限要求的環境中有效工作的能力。

7. 流利使用英語進行閱讀、寫作、應用和溝通；熟悉馬來西亞語和中文者優先

8. 熟悉TIA-942、Uptime Institute Tier、ASHRAE等資料中心標準。

*** 必須具備國語能力

薪資高達 RM20,000

工作時間：上午 9 點至下午 6 點

工作日：週一至週五

福利：津貼、EPF、SOCSO、OT、獎金

Oversee day-to-day operations of our state-of-the-art data centers and critical facilities. Lead team responsible for maintaining data centers, power systems, fire prevention, HVAC, physical infrastructure and more.

Key Responsibilities:

• Manage data center operations, facilities and infrastructure systems
• Lead incident response and coordinate change/release management
• Liaise with vendors and provide design/cost proposals
• Establish operational procedures and ensure compliance
• Manage team of employees and contractors
• Conduct operational meetings and training

Requirements:

• Bachelor's degree in Computer Science or related field
• 10+ years data center operations experience
• 3+ years management experience
• Strong technical, problem-solving and communication skills
• Data center certifications (CDCP, CDFOS, CDFOM etc.)

Seeking an experienced data center leader to join our dynamic team. Apply now!

Summary

This position will assist in technical and contractual quality assurance on behalf of the client to ensure the leased Colocation Data Center is compliant to country, regional, global compliance, and technical standards. The role inputs into project management/governance, operations, and capacity management.

The role includes responsibility for the management of the Colocation Data Center’s master services agreement compliance and technical compliance monitoring. The Data Center Operations Manager role will be in Singapore, covering operations primarily in Singapore as well as rest of SEA & ANZ. The role will directly report to JLL South Asia Data Center Engineering Manager.

Colocation Data Center Operations

• Assist in overseeing all aspects of the data center’s critical physical infrastructure for the client.
• Ensure that all work performed within the space is done to a high quality and without impact to the client through effective change management
• Ensure the colocation data center operations are in line with the master services agreement
• Ensure the SLA with the client is adhered to by the colocation data center and escalate where required for any breaches or near misses
• Assist improvement projects implementation, reaching out to a variety of support teams and stakeholders
• Operate as the afterhours on-call Data Center Operations Manager for and on behalf of the client. This will include responding to any issues within the data center and managing the investigation, mitigation, and recovery of the issue(s)
• Work in partnership with the colocation data center teams and the client team to ensure 100% uptime
• Technical point of contact on all data center building services matters
• Oversee and report on statutory compliance and compliance to the client's global standards.
• Initiate change management, submission and manage approvals in the change management system
• Assist in carrying out periodic resilience audits, identify gaps and implement recommendations
• 24/7 on call for incident management
• Identify, track and report any deficiencies in data center performance and provide periodic updates to the business on progress
• Review and sign off all pre planned maintenance activities within the data center
• Work closely with other IT Services teams to understand load forecast impact on data center capacity management

Role Description

• All administrative activity
• Seeing to it that rules and laws are followed
• The efficiency of activity and personnel
• Development activities

Know-How

• Business know-how and the necessary education and training
• Quality know-how
• Personnel know-how
• Legal know-how

Responsibilities

• Supervising that company activity and reporting follow the law and other regulations, and that confidentiality is honoured
• Participating in monthly and yearly planning
• Risk management in administration
• Executive Board work Sales and Marketing

Decision making

• Participating in administrative decision making
• Implementation of a quality management system, its use and development
• Putting into practice the planned strategies

Head of Development Center- Virginia

Location: Virginia, Brisbane
Full time, permanent
Onsite/ Hybrid (70% onsite)


About Us:


At Sanofi Consumer Healthcare , we have one overarching mission - to work passionately, challenging ourselves and our industry every day, to build a healthier future by helping people, help themselves, bringing ?Health in Your Hands?.

Our teams are building trusted & loved brands that connect with hundreds of millions of consumers worldwide, enabling better self-care for individuals and communities, while also contributing to a healthier planet. To fulfill this mission, we are embarking our consumers, our customers, healthcare professionals, and our employees in this journey because this is what will make us become the ?Best Fast-Moving Consumer Healthcare (FMCH) Company In & For the World?.

We strive to act as a force for good by integrating sustainability along our business and employees? mission and operate responsibly from both a social and environmental point
... Click here to view more detail / apply for Head of Development Center- Virginia

Location: Central

Salary up to S$132,000 per annum

This position will be require to travel and based in China for at least 6-9 months of the year.

Overview

• We are seeking a highly skilled and experienced Quality Manager to oversee quality management processes and operations in our data center manufacturing facility. The Quality Manager will be responsible for ensuring that all manufacturing processes, products, and services meet or exceed industry standards and customer expectations.

Key Responsibilities

• Develop and implement quality management systems and processes to ensure compliance with industry standards, regulatory requirements, and customer specifications.
• Establish and maintain quality assurance procedures, including inspection protocols, testing methodologies, and quality control measures.
• Lead and manage a team of quality assurance professionals, providing guidance, training, and support to ensure the highest standards of quality and reliability.
• Collaborate with cross-functional teams, including engineering, operations, procurement, and sales, to ensure alignment with quality objectives and continuous improvement initiatives.
• Conduct regular audits and inspections of manufacturing processes and products to identify areas for improvement and implement corrective actions as necessary.
• Develop and maintain comprehensive documentation of quality procedures, standards, and processes to ensure compliance and facilitate continuous improvement efforts.
• Monitor customer feedback and satisfaction levels to identify trends, issues, and opportunities for improvement, and implement measures to enhance the overall customer experience.
• Manage supplier quality programs, including supplier qualification, performance monitoring, and continuous improvement initiatives.
• Drive continuous improvement initiatives, including lean manufacturing and Six Sigma methodologies, to streamline operations, reduce waste, and improve overall efficiency and effectiveness.

Job Requirements

• Bachelor's degree in engineering, quality management, manufacturing, or a related field. Advanced degree or certifications in quality management (e.g., Six Sigma Black Belt, ASQ certifications) preferred.
• Minimum of 10 years of experience in quality management, preferably in a manufacturing or data center environment.
• Strong understanding of quality management principles, methodologies, and tools, with experience in implementing quality assurance processes and procedures.
• Excellent leadership and management skills, with the ability to effectively lead and motivate teams, drive continuous improvement initiatives, and manage cross-functional projects.
• Strong analytical and problem-solving skills, with the ability to analyze complex data, identify trends, and implement solutions to improve quality and efficiency.
• Excellent communication skills, with the ability to communicate effectively with stakeholders at all levels of the organization.
• Keen attention to detail and a commitment to maintaining the highest standards of quality.
• Customer-focused mindset, with a commitment to understanding customer needs and delivering high-quality products and services.

HOW TO APPLY:

Interested applicants, please submit your updated resume in PDF/MS Word format to brandon@eps.com.sg

EPS Consultants Pte Ltd| 95C5630

Brandon Lim | EA Registration No: R21102894

About ByteDance

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us

Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.

Together, we inspire creativity and enrich life - a mission we aim towards achieving every day.

To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve.

Join us.

The Datacenter Development team is responsible for site selection, acquisition and delivery. As the Data center Technical Project Manager, you will be responsible for the following:

Responsibilities:

- Perform end to end project management of data center delivery.

- Responsible for the electrical & telecom fitout works of the data hall.

- Responsible for the localisation of data center standards & critical equipment specifications.

- Support site selection related task in Singapore/Malaysia.

- Support technical review for data center infrastructure.

- Support work closely with the design team for the optimisation of data hall standards.

- Support local operation team for trouble-shooting.

Qualifications

- Bachelor's Degree in Electrical/Mechanical/Civil Engineering or equivalent with at least 4 years of experience in a similar field.

- Proven experience with local electrical code & fire code.

- Prior large scale project delivery experience of at least 5000 racks.

- Prior experience working with local electrical and telecom fitout contractors.

- Prior experience working with local telecommunication authorities & carriers.

Preferred Qualifications

- Certified Professional Engineer is a plus.

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

To manage the day to day operations of the assigned campus independently.

Develop. implement and execute marketing program according to company direction.

Successful candidate can look forward to a rewarding career advancement, profit share, business opportunities or partnership.

Seniors are welcome to apply.

PRODUCT AREA

Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.

JOB DESCRIPTION

Google's infrastructure needs go far beyond server computers. As Google's products and services scale the globe, the Strategic Negotiation team works behind the scenes to secure infrastructure for Google's future -- everything from underwater cables to physical data center space. As a Strategic Negotiator, you combine your deep market knowledge of a given sector with tech industry savvy to negotiate cost-effective solutions to support Google's infrastructure growth. You'll work with specific project teams on negotiating deals, managing vendor and partner relationships and presenting deal recommendations to our Tech leadership. Your successful negotiations have the potential to save Google millions of dollars in operating costs and impact every part of the business.

ADDITIONAL JOB DESCRIPTION

In this role, you will work within the Google Energy and Location Strategy team. You will help to drive location strategy, site selection, and portfolio management for new and existing data centers sites and related infrastructure. You will support the development of the company's global energy portfolio strategy (e.g., identifying and helping in the creation of industry leading renewable energy projects), to support the company’s goal to be carbon neutral.

Qualifications

JOB RESPONSIBILITIES

• Work with internal and external technical teams to identify, define, and pursue site selection projects and initiatives necessary to meet Google's ongoing data center needs.
• Lead data center site evaluations and selection processes, and monitor progress against objectives, provide regular status reports and financial metrics to support portfolio decisions.
• Lead the acquisition of appropriate data centers and develop strategic agreements with vendors, landowners, and key suppliers for space and utility services.
• Manage the strategy for ongoing growth at existing sites and develop metrics for the mapping and tracking of portfolio management issues regarding site/infrastructure development.
• Develop inclusive workplace for colleagues in day-to-day interactions and conversations.

MINIMUM QUALIFICATIONS

• Bachelor's degree in Business Management, Real Estate, Public Policy, Finance, Technology, Engineering, or equivalent practical experience.
• 4 years of experience negotiating bilateral real estate and infrastructure agreements.
• Experience managing project delivery, including project scope, time, and budget.

PREFERRED QUALIFICATIONS

• Experience in economic development policy, financial modeling, infrastructure development, agreement drafting/redlining, and presentation development.
• Experience in power transmission and distribution, telecommunications infrastructure, data center technology, and electrical and cooling technology.
• Experience with real estate markets within Asia Pacific region and establishing infrastructure in markets.
• Ability to provide commercial and technical solutions.

About Us

Dyson employs over 14,000 people and is present in more than 80 countries. And while we are growing fast, we want Dyson to remain a start-up in spirit with the freedom of experimentation and learning, constantly reinventing our products as well as reinventing how we work, how we sell and how we support our owners. Research, Design and Development is the heart of Dyson products. Our people are focused on enabling hardware and software to work together, developing intelligent machines which understand and react to their environment to deliver superior performance. To this end, we invest over £7m per week into research and development and have over 200 live technology projects as well as 50 active research programmes with 40 universities. We plan to spend £100m over the next three years on external technology investments and have pledged to invest £1bn in the development of next generation battery technology. There is plenty to talk about.

About the Role

We are seeking an experienced Head of Contact Centre and Repairs to join our team. In this role, you will be responsible for defining, developing and driving the transformation of global customer service and repairs operations. Your expertise will play a critical role in ensuring the regional service team adapts to the global strategy, directive and standards.

You will be responsible for:

• Define and develop global aftersales strategy, policies, operating models and formats, frameworks and standards for contact centre and repair operations to achieve the overall company’s objectives and blueprint
  Accountable for the driving the effective implementation and performance of the regional service teams to these global strategy, directives and standards
• Drive transformation of service operations from cost centre, revenue generating to profit centres while achieving world-class service experiences to our customers
• Work closely with IT, product owners, regions and 3rd party vendors to capitalise on digitalisation, RPA, machine learning, analytics tools to drive needed transformation from cost optimisation, revenue, operational excellence and customer satisfaction
• Ensure the operational delivery of the agreed service standards across all Service channels (contact centre, repair, digital and self-serve) and regions, proactively managing teams on mitigation/ improvement plans where standards and compliance are not met
• Led the operational audits programmes and work with the regions to ensure their contact centre and repair operations, whether in-house or outsourced are optimised and compliant within agreed Group standards across quality, cost, process and health & safety
• Manage strategic third-party vendor relationships, MSA and performance
• Defining and executing on initiatives to increase NPS and overall Owner satisfaction YoY via effective global governance to drive alignment on any transformational or technology requirements/plans.
• Ensuring Aftersales scales to meet the needs of an expanding Owner base in the most cost-effective way, driving down the relative costs of customer service YoY.
• Accountable for driving adoption of digital capabilities, to increase the profile of self-service through AI, Automation, Machine learning to demonstrate continuous improvement in digital share of activity in regions

About You

• A good degree in Business, Engineering and related discipline
• Demonstrated contact centre experience in operations, strategy and policies development and vendor management, preferably with a global customer fronting organisation
• Proficient in contact centre and repair operations policies, processes, quality assurance, training, workforce management, performance matrix and systems
• COPC, 6-sigma, project management and other related qualification would be an added advantage
• Proven successes to drive service transformation and from cost centre, revenue generating to profit centre
• Possess strong business process and operations analytics skills
• Familiarity with contact centre and repair operations technology to drive down costs and drive value
• Experience working in global roles driving performance and transformation in regions
• Management of inhouse and outsourced operations; deep understanding of the outsourcing journey
• Strong influencing and collaboration skills, managing diverse stakeholders
• Operational excellence, solving problems within set parameters
• Possess excellent communication, collaboration and relationship management skills
• Ability to plan, multi-task and manage time effectively
• Ability to work in a fast paced and challenging environment
• Willingness and ability to travel internationally
• Experience in working with international teams, across culture and languages
• Attentive to details

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.

5 days, Permanent, Eunos

Our Client

Data Centre Builder , Data Center facility Management Company

Job scope

· 60% hunter and 40% farmer in prospecting for corporate clients who needs to build new / maintain existing data center.

· Active prospecting, identify sales opportunity.

· High technical proficiency in identifying b2b corporate client need

· Collaborate with all parties from plan, design, to project delivery.

· Maintain good relationship with client through period visit for servicing and upselling opportunity

Requirement

· Min diploma in mechanical/electrical engineering

· Have existing good contact with business owner, Consultant, Level1 Builder

· 3 years sales experience of data center M&E infrastructure service/ data center related equipment.

· Able to work in bilingual environment.

Work location : Eunos

Whats on offer

(1) Attractive package

(2) Stable Management

(3) Dynamic work environment

Please submit resumes(in MS word document format) to michelle@recruitmentalliance.sg with the following details :

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

Michelle Goh

EA License No : 22C1142

We regret that only shortlisted candidates will be notified

Product Analyst/Manager (CRM)

1 year contract, potential to renew

Come and join us!

Do you wish to work in a world-class organization trying your hands at something you have dreamt of doing?

“FIND YOUR PLACE” by joining a world-class US Consumer company

Get an opportunity to explore new technology, learn new skills, enjoy the diverse and open culture, engagement and care, flexible working model, career opportunities, competitive salary and bonus, and endless amenities and benefits.

Company Description:

Our client is an American consumer health company. It is the proprietor of well-known consumer brands. They combine the power of science with meaningful human insights to empower people around the world to live healthier lives.

Summary

This role is part of the ASPAC team - HCP Experience Product Group – and responsible for providing best in class customer experience and capabilities solutions to the commercial business in a product centric operating model. This role reports into the CRM product owner and is based in Singapore.

Specific responsibilities will include, but are not limited to, the following:

• Subject matter expert of CRM & its ecosystem
• Engage with markets stakeholders to deliver the strategic product roadmap and identify opportunities for CRM innovation
• Work with cross-functional teams and stakeholders to ensure the success of business customers using the product
• Execute product roadmap to drive the delivery of customer value
• Collaborate with business and vendor partners to translate product roadmap features into well-defined product requirements including features, user stories, and acceptance test criteria with adherence to SDLC frameworks
• Own and prioritize the product backlog based on internal product team and external customer needs
• Helps establish and maintain processes for working in an Agile environment and continuously reviews the business needs, refines priorities, outlines milestones and deliverables, and identifies opportunities and risks
• Prioritizes and aligns timing with business and IT partners to ensure overall alignment
• Support audits & related activities
• Support change management and training programs
• Support a positive team culture in order to enable an authentic and open environment that growths with the diverse experiences and perspectives of the team

Required experience & skills

• Degree in any IT fields with minimum 2 years product management, consulting, or related fields
• Understanding SDLC methodologies
• Proven cross-discipline and group collaboration with ability to interact with diverse technical and non-technical stakeholders
• Strong analytical ability
• High attention to detail and passion for quality

Preferred experience & skills

• Knowledge of pharmaceutical commercial sales & marketing landscape
• Agile project management
• JIRA/Confluence experience
• Coaching experience of junior level team members

Interested parties, please apply through this link https://jnj-apac.talent-pool.com/projects OR click on APPLY button.

Alternatively, you can share your CV at joleyn.chin@randstadsourceright.com.sg

EA License: 94C3609

Reg No: R1440247

Glencore Singapore Pte Ltd is a wholly owned subsidiary of Glencore Plc. and engages in commodity trading, the Singapore office employs approximately 220 staff working from a single site.

We are seeking a self-motivated, commercially oriented and driven individual who can demonstrate a sound understanding of fundamental analysis, commercial acumen, risk assessment and management in the context of a commodities trading environment. Strong written and verbal communication skills are a must. Candidates should also be data oriented and have an aptitude for numbers.

This role would suit a well-rounded analytics professional with strong quantitative and statistical skills together with previous industry experience. This demanding role is deeply involved in the day-to-day trading activities of the oil desk. As the Trading Analytics and Risk Management departments work closely together, applicants will be assessed for their suitability for either the Trading Analyst or Risk Manager position.

Position: Trading Analyst / Risk Manager

Dept: Trading Analytics / Risk Management

Location: Singapore

KEY RESPONSIBILITIES [Trading Analyst]

• Contribute and take responsibility for internal analysis reports, covering oil products markets, prices, spreads, cracks and cross asset correlations analysis, and build tools that can support this analysis going forward and/or for the traders to use;
• Continually solicit requests for ad hoc analysis relevant to the business;
• Work closely with the trading desks to tailor the research and analysis in accordance with business requirements;
• Identifying market relationships & pricing anomalies to provide insights and competitive advantage for the traders;
• Analyse ideas with traders, produce research supporting them & foster discussion across trading books, working closely with analysts from other books;

KEY RESPONSIBILITIES [Risk Manager]

• Trade capture & reconciliation of physical oil and paper trades (Futures, Swaps, Options).
• Daily position exposure monitoring and reporting to traders, highlighting exposure concentration and hedging requirements.
• Execute and manage hedging programs for traders with brokers (internal / external).
• Daily Profit & Loss computation & validating this against market movements or other costs / revenues.
• Daily & Monthly Profit & Loss and working capital movement analysis and explanatory commentary.
• Daily capture and accrual of secondary costs/revenues and periodic reviews of book accrual status.
• Daily interaction with Operations staff on various aspects of physical oil logistics, quality and costs.
• Liaising with Financial Control team on accounting matters or trade / cost capture in accordance with company guidelines and generally accepted accounting principles.
• Tracking of physical trade movements and notifications and update the relevant trades in the system.
• Ad-hoc trader support and analysis – research and analysis on market structure, spreads, price movements, cargo movements, P&L investigations and explanations, etc.
• Review global position & VAR reports to ensure the desk exposure is reflected correctly in the desk and division VAR reporting.

KEY COMPETENCIES / SKILL SETS

• Highly numerate, with good problem-solving and analytical skills
• Highly motivated, analytical, control-focused, diligent and organised individuals, who exhibits strong integrity, work ethics and ability to perform under pressure

EDUCATION AND EXPERIENCE REQUIREMENTS

• Educated to Degree/Masters with strong mathematical inclination
• Strong coding skills (VBA, SQL,Python, Database, C#, AngularJS etc)

COMPENSATION

Salary will commensurate with qualifications & experience.

We regret to inform that only shortlisted candidates will be notified.

Essential Job Skills

• Proven experience in hospitality reservations and distribution operations, and knowledge of best practices in distribution operations.
• Possesses knowledgeable in Opera PMS and Central Reservations systems.
• Strong Analytical skills to analyse data and make data-driven decisions.
• Possesses problem-solving skills, to approach challenges strategically and think critically about solutions to enhance business processes, also to identifying and addressing the root causes of issues within workflows.
• Possesses documentation skills, to write clear and concise documentation, include process maps and SOP.

Desirable Job Skills

• Ability to plan and execute process improvement projects, including setting goals, timelines and milestones.
• Familiarity with and understanding of automation tools and technologies to streamline processes and improve efficiency.
• Ability to work collaboratively with teams from different departments and hotels.

Key Result Areas

• Process Optimization and Documentation - to analyse current distribution processes, work with cross-functional teams to identify areas for improvement, develop and implement to streamline workflows to improve operational efficiency, and document the revised workflows.
• Automation and Technology integration to leverage technology and automation to enhance process efficiency, collaborate with IT teams to rollout out technological solutions.
• Implement process changes Lead the implementation of process improvements, including change management initiatives, training programs and performance metrics to ensure successful adoption and sustainability.
• Performance monitoring and evaluation to establish performance metrics and KPIs, regularly assess and report on the effectiveness of process improvement.
• Quality Assurance to implement quality control measures to audit the accuracy of data entry, investigate and resolve quality issues related poor data entry.
• Training to develop and deliver training session and facilitate knowledge transfer to relevant stakeholders.
• Data Analysis and Reporting to analyse distribution performance metrics, generate reports and dashboards to track KPIs and identify trends and opportunities.
• To maintain and upkeep the updated processes, SOP and the best practices for training and future reference.

Scope of Duties

• Conducting process reviews and analyses.
• Collaborating with cross-functional teams to gather insights.
• Creating detailed process documentation and maps.
• Identifying automation opportunities and technological solutions.
• Recommending and presenting process improvement proposal.
• Coordinating and overseeing the implementation of process changes.
• Monitoring performance metrics and KPIs.
• Providing training and facilitating knowledge transfer
• Communicating effectively with stakeholders at various levels.
• Undertake any other projects and/or tasks as assigned by Head, Commercial Support Services.

Requirements

• Bachelor's degree in Hospitality Management, Business Administration, Marketing, or a related field (preferred)
• Minimum of 3-5 years of experience in hotel distribution, revenue management, or a related field
• Proven track record of success in developing and implementing effective distribution strategies
• Excellent analytical skills and experience with data interpretation
• Strong communication, negotiation, and interpersonal skills
• Ability to work independently and manage multiple tasks effectively
• Proficient in Microsoft Office Suite and hospitality OPERA property management systems (PMS) is a MUST
• Knowledge of the hotel distribution landscape, including online travel agencies (OTAs) and the Global Distribution System (GDS) (a plus)
• Experience with digital marketing concepts (SEO, PPC) (a plus)
• Experience working with a specific hotel brand or property management system (PMS)
• Experience in a specific hotel segment (luxury, boutique, resort)
• Knowledge of revenue management software and tools