Job Description
About Kuoni Tumlare
At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience.
Our solutions include series tours, technical visits, educational tours, Japanspecialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise.
We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world.
About the Business
Our Sales Office services take care of all kinds of tour solutions, includes series, mice, event, MyBus excursions,
virtual tour and virtual/hybrid events across our destinations.
About the Role
This role is in charge of making quotations, following up offers, daily operation works and completing assignment and reports to supervisor/operation manager.
- Quotations – Work with sales team closely to make sure quotations to be done correctly and properly
- Follow-up of offers – Work with sales team closely to get feedback of offers and push for real bookings in return
- Daily operation works – Ensure all daily operations to be done properly
- Complete assignment and reports to supervisor/operation manager
Job Requirements
Key Responsibilities
- Quotations
a. Gather as much group information as possible (including flight details, group purpose and possible competitions)
b. Review itinerary as well as requested services
c. Make proper quotation from system by following all the information and requests.
d. Prepare quote sheets as well as sales sheet
e. Get selling prices from sales team and then send offer letter to agent
- Follow up offers with calls
a. Make sure agents get our offers properly
b. Get feedback of offers and pass related information to sales team for further action
- Daily operation works
a. New group bookings, including series and ad hoc
b. Push confirmation of services, including hotels and ground services
c. Deadline control
d. Revenue/budget control
e. Regular update of sign up pax
d. Communicate with agents, LPICs and HRD people whenever it needs
f. Cancel groups when required and follow up cancellation fee if any
g. Materialize groups when approved by agents and make sure all services to be confirmed properly by due time
h. Change services and follow up confirmation by due time
i. Finalize groups and send out final document to agents
j. Check BIS reports and create invoices
k. Trouble shooting while groups are in the trip
l. Join weekly operation team meeting for information sharing and case study
- Complete assignment and reports to supervisor/operation manager
- Internal Communication
a. Clear, open and effective communication with Destination Management Office Operations
b. Collaboration with Sales teams
c. Price and condition negotiations with clients and Destination Management Office
To Succeed in the Role, You Should:
- Be a fast learner, self-motivated and passionate about delivering quality customer service to our clients.
- Take ownership of own area of responsibility.
- Be Highly detail orientated, able to keep deadlines and work under pressure.
- Be a Team-player, must have good interpersonal and communication skills.
- Be Flexible and Solution driven, adaptable in uncertain conditions.
- Be Data-driven.
- Be Revenue focused and driven to achieve targets.
We Are Looking for a Person With:
- Working Experience
1~3 years working experience, experience of operating group tours for Europe destinations is a plus
- Language skills
English: good for both in writing and speaking
Mandarin: good for both in speaking and reading
What We Offer:
- Interesting and variable full time office job .
- Fun and supportive international team across countries.
- Different training and self-development activities.
- Career development possibilities.
