Total 35 Others audit officer job vacancies in Kelana Jaya, Selangor

Responsibilities

• Customer service and relations is the primary contact for shoppers as soon as they step into the mall
• Handles all customers enquiries/complaints and passing them on to the appropriate department.
• Knowledgeable of mall’s services, facilities, stores / locations, promotional activities.
• Taking information from customers (eg. Filling up the log book for complaints, lost & found etc) and entering it in a database (where available)
• Making sure that the customer's experience is a positive one.
• Establish and maintain good relations with Retailers as well as entertain any complaints and passing them to the relevant departments
• Information dissemination to relevant departments on complaints and monitoring/follow-up of response/resolution of problems by departments.
• Facilitating customers with special needs.
• Assist Marketing & Leasing Department on promotions/events/launches/functions etc.
• Assist Marketing & Leasing Department and monitor promotions/events set-up and dismantling
• Assist Marketing & Leasing Department on conducting interviews with shoppers
• Assist Management to distribute circulars to tenants
• To carry out other duties and responsibilities which may be assigned by the superior from time to time.

Requirements

• Minimum SPM and preferably with related Diploma in Business/ Economics/ Communication/ Marketing or equivalent
• Minimum two (2) years’ experience in related field or Customer Service
• Good communication skills in English and Bahasa Malaysia
• Computer literate and proficient in Microsoft Office
• Ability to work under pressure and meet deadlines.
• Able to work on shifts, weekends and during night or early morning set-up for promotion space vendors, event organisers and VMD work (as and when required)
• Applicants must be willing to work in M3 Mall
• Preferably Junior Executives specializing in Customer Service or equivalent
• Full-Time position(s) available

We are looking for fast-readers and do-ers with a strong attention to detail. You will be a great fit if you have experience utilizing various technology applications for data-entry purposes. This role will be on a contract basis and based out of our offices in Kuala Lumpur Air Cargo Terminal (around the airport premises). You will need to work on shift and report to the Executive of Ground OPS on duty.

A DAY IN A LIFE

As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

● Ensure day to day manpower planning for loading and unloading of the cargo are sufficient.

● Work with CTO to ensure the priority cargo are as followed for both export and import.

● Responsible for preparing the relevant documents i.e. AWB, Lot Label, Control Form etc for cargo acceptance process.

● Verify weights and dimensions of cargo, keeping records of your findings.

● Deal with CTO and Air Operation on any special arrangements for transporting delicate cargoes, such as livestock, food and medical supplies

● Monitor outbound/inbound traffic activities for the load quality and accuracy.

● Interact, liaise and manage the relationship with other CTO, Line Haul Truck, and Vendors to achieve the efficiency in cargo retrieval and submission process.

● Some light warehouse duties such as moving boxes and pallets with dolly.

At the onset, you may be culture-shocked working in AirAsia and with the Teleport team. To help you adapt better, we would like to share our beliefs on leadership. Put simply, you are a leader, we all are leaders and good leaders:

● Roll up their sleeves as needed, and never delegate work that one would not be willing to do themselves

● Do what is needed to get things done, as they believe speed is more important than anything else to effect change

● Over communicate, particularly as they are all quite autonomous

● Take care of our staff, and treat them as they would want to be treated

● Are rigid on goals, but flexible on the details

SKILLS

These are minimum-requirement skills and a ‘must-have’ for the role:

● Strong communication skills

● Strong interpersonal skills - ability to speak Bahasa Malaysia and English fluently

● Able to operate computer programmes such as microsoft office

● Working experience with standard data-entry softwares

● Meticulous with work - double checking for accuracy of data entry

These are skills that are ‘nice-to-have’ and will make you stand-out in the job application:

● Previous experience in forwarding agent experience

● Wants to develop capabilities/expertise in the logistics industry

As our Accounts Payable Officer, you will be responsible for ensuring accurate and timely processing of supplier invoices, staff reimbursements and supplier payments, whilst maintaining integrity and accuracy of all financial information. You will provide a high-level customer service at a local and international level support. You will also support other areas of business operations including accounts receivable. 

What you’ll do: 

• Processing and reconciling of supplier accounts (Accounts Payable) including supplier invoice entry, managing suppliers in accordance with their due dates, preparing Payment Batches and obtaining authorisations for payments in accordance with internal procedures 
• Processing of staff expenses 
• Managing corporate card reconciliations 
• Looking after all accounts filing/archiving electronically  
• Assisting with other finance/accounting tasks as required 

Your Assignment

• You are helpful and friendly in approaching customers, always aiming for a win-win situation and for repeat business.
• You record information accurately in the relevant systems so that we can use the resulting analysis to make improvements to our customers’ future shopping experiences.
• You know the Customer Relations action plan and support the goals and targets given to you by your manager to ensure the effective execution of our action plan.
• You know our daily and weekly service targets and drives to improve our service delivery.
• You develop a strong knowledge of the delivery and assembly facilities and provide/promote to customer.
• You optimise the relationship with our customers in order to drive sales growth and sustained long-term profitability.
• You are empowered to solve customer complaints within my level of authorisation. You recognise when you need to escalate an issue and then pass on the relevant information to a manager to deal effectively with the customer.
• Understanding the IKEA Concept, global solutions, tools and working methods and ensuring you use the appropriate manuals from Inter IKEA Systems to help you optimise our customers’ shopping experience.
• You ensure safety guidelines are met within the merchandise & pick up area and service desk area.
• You are able to support the front counter and merchandise & pick up area when required.

Job Descriptions:

• Analyze Security, Application Systems, Database, and Networking work processes related to IT.
• Arrange and provide recommendations regarding IT and system Audit tools.
• Responsible for presenting written and oral audit reports.
• Follow up on audit findings to ensure that the auditee takes the corrective action.
• Prepares and ensures that audit-finding documents exist to support the completed audit and conclusion.