Total 414 Senior Executive analyst job vacancies in Information Technology category in Malaysia

About TikTok
TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa.

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About
Parts of this role will require supporting across ByteDance, as well as TikTok. ByteDance is TikTok's parent company, whose mission is to inspire creativity and enrich life.


Responsibilities:
1. Responsible for building and improving overseas e-commerce business customer service data evaluation and monitoring system, including service experience topics and service efficiency topics.
2. Conduct in-depth analyses with the objective of enhancing service experience and optimizing service efficiency to contribute to our business objectives. For instance, we can generate recommendations for improving service experience, considering factors like product features, solutions (compensation plans, etc.), and service processes. We can also optimize overall service efficiency by analyzing strategies such as agent empowerment tools, agent scheduling, and appointment callbacks. We aim to refine plan settings.
3. Identify service anomalies based on user interaction patterns to minimize the occurrence of public sentiment issues. Identify critical signals to aid in the detection of bugs and user experience related issues.
4. Clearly assess the impact of our services on business value. Explore the effects on repurchase and customer retention from both user and issue-related perspectives. Define service priorities and enhance service ROI.

Minimum Qualifications
1. Bachelor's degree with a background in Math, Economics, Computer Science, Statistics, or other quantitative fields;
2. 5 years experience of Data Analytics.
3. Expert experience pulling large and complex data using SQL and writing data pipelines.
4. Experience with a data visualization tool (e.g. Tableau)

Preferred Qualifications
1. Experience doing quantitative analysis;
2. Development experience in at least one scripting language (Python,etc.);
3. Excellent verbal and written English communication skills;
4. Experience with large data sets and distributed computing (Hive/Hadoop).

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Responsibilities:

• Serve as Technical SME for remittance system and other applications for regional branches.
• Analyse, design, develop, implement and maintenance of the remittance system.
• Develop and modify the applications according to requirements for the development.
• Conduct peer source code and documentation review.
• Prepare and update functional and technical documents and prepare test cases.
• Perform unit test and system integration test, support user acceptance test.
• Update user manual, system operational manual and other necessary deliverables.
• Prepare release procedure and support production implementation.
• Work closely with team leader to gather requirements from customer, perform technical impact analysis and estimate effort for development.

Requirements:

• Bachelor’s Degree in Computer Science, Computer Engineering, Information Systems or equivalent fields
• 5 years of experience in software development using Microsoft technologies (.NET, SQL Server/SSRS, Optional: Java)
• Experience in working in a complex matrix organization
• Good knowledge in SDLC methodologies (waterfall)
• Good presentation, communication and coordination skills
• Ability to contribute individually and collaborate well in a team.
• Banking and finance domain knowledge will be an added advantage.

To apply, please visit www.gmprecruit.com and search for Job Reference: 24279

To learn more about this opportunity, please contact Yingying at yingying.lai@gmprecruit.com

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239

At Bloomberg, our products are fuelled by powerful information. We combine data and context to paint the whole picture for our clients, around the clock – from around the world. In Data, we’re responsible for delivering this data, news and analytics through innovative technology - quickly and accurately.

Environmental, Social, and Governance (ESG) data is increasingly crucial for our clients – providing deeper intelligence than conventional financial analysis alone. Climate change, regulatory pressures, the importance of human capital, and diversity are just a few critical factors global investors consider to best identify emerging risks and opportunities. At Bloomberg, ESG data is displayed alongside fundamental data, backed by news for context, and used to power a growing suite of Sustainable Finance products.

As a team, we are responsible for reporting and enhancing ESG-related content for the Bloomberg Terminal and Enterprise products, including company-reported and normalized metrics, key analytical ratios, industry-specific metrics, and proprietary scores. Joining the Data department means that you are a part of one of the world's leading sources of data, providing accurate, immediate insights for financial market professionals. You will enhance your product knowledge, learn about our clients and their needs, and build relationships throughout the company, all while helping our clients integrate ESG risk and opportunity analysis into their workflows.

You're the type of person who looks beyond the headline with a keen eye for detail because you know how data inspires market trends, breaking news, and analysis. With ever increasing coverage and demand for timely data, you will be responsible for managing priorities of different initiatives and for utilizing industry knowledge to help drive decisions and generate new dataset offerings. You will need to know your customer, their challenges, and their workflows. With this insight, you will bring creative ideas to the table on how we can make our data integration seamless and more efficient.

We’ll trust you to:

• Maintain, manage, improve and deliver accurate, high quality, complex ESG data for the Bloomberg Terminal
• Expand the depth of our knowledge of client workflows with existing ESG clients to ensure timely acquisition of new ESG data from involved parties and/or third-party systems
• Prioritize and manage multiple projects across quality and coverage initiatives, including procuring content to support best-in-class coverage
• Liaise with other departments, such as Product, Sales, News and Engineering as well as external stakeholders such as regulatory bodies to enhance relevant ESG databases
• Apply problem-solving and data analysis skills to identify innovative workflow efficiencies and implement technology solutions to enhance our processes/overall product strategy
• Assist our world-renowned client support help desk with escalated client inquiries related to ESG
• Take ownership and be proactive with key areas of responsibility
• Report on results of on-going operations and projects, as required

You’ll need to have:

• Minimum 3+ years of ESG experience, in ESG consultancy or financial services industry, including exchanges, market data providers or financial institutions
• Demonstrated data management experience, for example management, governance or quality assurance of data
• Demonstrated experience in client engagement or customer service
• A bachelor's degree or higher in relevant ESG, data technology or financial field, or or degree-equivalent qualifications
• Collaborate with global counterparts to evolve the role, workflow, and operating procedures to ensure consistency in data quality and timeliness across regions
• Demonstrated experience contributing meaningfully to conversations with clients about the integration of ESG into investment decision-making
• Comfort with a high degree of autonomy, and shown ability in managing priorities from multiple internal and external partners
• Demonstrated ability to take a logical approach and apply critical thinking skills in order to solve problems
• The ability to work independently & in a team environment under deadlines, demonstrating self-motivation
• Ability to adapt within a fast-paced and dynamic environment, and desire to work on multidisciplinary teams
• Desire to improve and further develop our products
• Demonstrated continuous career growth within an organisation
• Excellent written and verbal communication skill in English

We’d love to see:

• Master's degree or advanced certification such as a CFA charterholder
• ESG-related education such as CFA ESG examination, SASB FSA certification, etc.
• Strong knowledge and understanding of the ESG market and ESG evaluation with preference for experience working with a range of disclosure frameworks and standards, including but not limited to TCFD, SASB, GRI
• Strong communication and interpersonal skills
• Knowledge of statistical analysis, quantitative modeling, or programming and applied data analysis skills, with proficiency using Excel as well as SQL, R, or Python
• Business proficiency in Mandarin, as the data content will primarily be in Chinese

If this sounds like you:

Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this: https://www.bloomberg.com/professional

Why Bloomberg?

We’re individuals with diverse backgrounds, talents, and experiences who take on big challenges and create even bigger impact through our work. We’re interested in what makes you you, and how we can create opportunities for you to channel your unique, personal energy and grow to your fullest potential.

Learn more about our office and benefits:

Singapore | www.bloomberg.com/singapore

Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.

Bloomberg provides reasonable adjustment/accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable adjustment/accommodation to apply for a job or to perform your job. Examples of reasonable adjustment/accommodation include but are not limited to making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you would prefer to discuss this confidentially, please email AMER_recruit@bloomberg.net (Americas), EMEA_recruit@bloomberg.net (Europe, the Middle East and Africa), or APAC_recruit@bloomberg.net (Asia-Pacific), based on the region you are submitting an application for.

1. Providing strategic directions for standardizing of SNOC monitoring and efficient use of resources for pro-active application/infrastructure monitoring.
2. Identifying areas for improvement in SNOC communications with other Incident/Problem management, Application/Infrastructure SMEs etc.
3. Overseeing creation and availability of SNOC monitoring metrics and alerts’ reports for management reporting.
4. Reviewing completeness and correctness of SNOC monitoring metrics and alerts.
5. Establishing measurements and track improvement for SNOC monitoring effectiveness and efficiency.
6. Acting as an escalation focal point for all improvement activities involving SNOC
7. Supervise and manage a team of service providers to ensure delivery of quality infrastructure services by engaged vendors to the Bank.
8. Work effectively and closely with vendor Delivery Managers and technical support staff, regulators, other IT groups such as infrastructure & applications, architecture & engineering, GPS, Finance, internal and external auditors.
9. Ability to work closely with various line of business technologies from junior to management level.
10. Change governance on all the monitoring changes for production implementation
11. Perform on call duty on rotation basis.

Main duties and responsibilities of the successful candidates are to assist the System Manager/ Functional Leads on the maintenance & support of PPM application. This includes:

• Defect Management. Responsibilities include tracking of system defects reported by users; perform analysis and troubleshooting service to verify and confirm the cause of the problem; provide interim or workaround solutions when necessary to minimize disruption to operations; ensure prompt resolution to the defects reported and facilitate users in Problem Report (PR) testing.
• Service Request (SR) Management. Responsibilities include tracking and monitoring of SRs raised; assessment and implementation of SRs according to operating procedures, e.g. data patching requested by users.
• Change Request (CR) Management. Responsibilities include tracking and monitoring of CRs raised, conduct of impact assessment, design & implement solution and facilitate users in CR testing and conduct training when necessary.
• Operations Support. Responsibilities include monitoring and execution of scheduled events such as monthly jobs, financial year end activities, interface testing, support of audit-related activities, responding to calls/ emails from users about issues/ queries with regard to PPM application and provide on-site support when necessary; support scheduled events such as system down-time; investigate and resolve functional and/or performance related and/or integration issues.
• Prepare and submit monthly progress report on summary of the incidents raised and resolved, SR and CR status updates to the System Manager/ Functional Leads.
• Ensure the smooth operation of PPM, including integration withother bolt-on applications, and interfaces with internal/ external interfaces so that the support is not disrupted during normal office working hours.
• Review and update the relevant documentation (inclusive of ARIS diagrams/ models) to reflect changes made to the system. Examples of documentation including the following: 
  Functional Design (FD) specification 
  Technical Design (TD) specification

Skills & Requirements

• The candidate(s) should possess a Degree in Computer Science, Engineering or Equivalent.
• Minimum 5 years of ASP .NET/ Java development experience in a project management and technical architect role, with at least 3 full cycle ASP .NET or Java implementation of comparable scale and complexity in a large organization.
• Project development experience in C# and Microsoft ASP .NET Framework 3.5/ 4.0 and ASP .NET MVC.
• Knowledge of web technology and development experience in ASP .NET, HTML, CSS, javascript, AJAX and jQuery.
• Experience in database design and development in MSSQL and Oracle.
• Experience in coding using Visual Studio and integration with other .NET and SAP applications.
• Knowledge in secure programming standards and ASP .NET programming best practices.
• Knowledge of system testing methodology and analysis with experience in using testing tool.
• Ability to design, develop and articulate solutions based on strategic business or technical requirements.
• Ability to work independently and efficiently, manage timelines and user expectation, and produce high quality deliverables (documentation, presentations and research).
• Demonstrated experience in designing, developing and managing the delivery of enterprise solutions to support business transformation objectives.
• Possess excellent communication and soft skills.

• Serve as Technical SME for remittance system and other applications for regional branches.
• Analyse, design, develop, implement and maintenance of the remittance system.
• Work closely with team leader to gather requirements from customer, perform technical impact analysis and estimate effort for development.
• Prepare and update functional and technical documents and prepare test cases.
• Develop and modify the applications according to requirements for the development.
• Conduct peer source code and documentation review.
• Perform unit test and system integration test, support user acceptance test.
• Prepare release procedure and support production implementation.
• Update user manual, system operational manual and other necessary deliverables.
• Troubleshoot issues and problems to provide workarounds.
• Perform root cause analysis and come up with preventive measures.
• All other duties and tasks as assigned

Job Requirements:

• Bachelor’s degree in Computer Science, Computer Engineering, Information Systems or equivalent fields
• Min. 5 years of experience in software development using Microsoft technologies (.NET, SQL Server/SSRS, Optional: Java)
• Experience in working in a complex matrix organization
• Good knowledge in SDLC methodologies (waterfall)
• Good presentation, communication and coordination skills
• Ability to contribute individually and collaborate well in a team.
• Strong sense of accountability and ownership.
• Responds with speed and flexibility.

To apply, please visit www.gmprecruit.com and search for Job Reference: 24226

To learn more about this opportunity, please contact Gia Grace at gia.grace@gmprecruit.com

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Computer Science

Are you ready to unleash your full potential?  We’re looking for people who are passionate about payments to chart Worldpay’s path to being the largest and most-loved payments company in the world.

About the team

WPAP platform provides Treasury & FX services, Payout and and payin capability to its merchants.
WPAP processes transactions that are not initiated by standard payment methods i.e., credit/debit cards, but instead processes transactions through numerous different types of alternative payment methods (APMs) like Bankouts, Payins, OpenBanking etc. WPAP currently offers approximately 86 Alternative Payment Methods.
As part of FX, WPAP offers the APMs like Bankouts ,Bankins and Openbanking services in different currencies.                             

What you will do:

• Engineering of VMWare based solutions -- hands-on implementation and subject matter expert
• Provide SME escalation for complex support issues
• Evaluate system performance and produce reports to recommend and implement platforms improvements as appropriate
• Management and implementation of upgrades to services
• Fault diagnosis and resolution of service
• Creating automated deployments and changes that can be handed over to the operations teams
• Interface and maintain relations with other Worldpay IT, and engineering teams.
• Designing and owning virtualization solutions
• Working on AWS tasks/issues from cross functional team
   

What you bring:

• 7+ years' experience with VMWare technologies and be hands on with builds, configuration, and scripting automated deployments. This role is predominantly based around VMWare technologies with exposure and experience of Linux, in particular Red Hat, and Windows Server would be advantageous.
• Virtualization: VMWare technologies and be hands on with builds, configuration, and scripting automated deployments. The role requires strong virtualization engineering design and documentation experience and is also very hands-on.
• Networking – Able to troubleshoot connectivity issues and has a working knowledge of Firewalls, Proxies, VPN, CIDR notation, TLS and DNS
• Linux Experience:  Red Hat Administration skills for an environment consisting mostly of RHEL6/7 and CentOS with a few Ubuntu VMs
• CI / CD: Working knowledge of Github, Jenkins, Ansible Tower, OpenShift Container Platform (OCP) and IntelliJ IDE is beneficial.
• AWS: Solid experience with Cloud providers, specifically AWS with exposure to EC2, S3, RDS, CloudFormation, IAM, STS.

What we offer you

• A competitive salary and benefits
• A variety of career development tools, resources and opportunities
• The chance to work on some of the most challenging, relevant issues in the payment industry
• Time to support charities and give back in your community

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Apply Now Lead / Senior Application Integrations Analyst Gepps Cross Stability of over 75 years’ of Australian experience and expertise Vibrant team culture - we embrace change, encourage new ideas and leadership Inclusive Culture I Wellbeing Support I Permanent Opportunity Whilst manufacturing is our foundation, our team is our future! ABOUT STRATCOStratco is an Australian-owned innovator, manufacturer, and marketer of quality building and renovation solutions. With sophisticated manufacturing facilities, retail stores, and professional trade representation throughout Australia and New Zealand, Stratco has supplied a comprehensive range of products to the building and construction industries, and home improvement and DIY markets for over 75 years.THE OPPORTUNITYThe Lead / Senior Application Integrations Analyst will provide technical leadership to the Integrations development team and be the lead resource to design, develop and support application integration solutions primarily based on Oracle Integration Cloud technology. Reporting to the Enterprise Applications Manager, this position will be based at our Gepps Cross corporate…

Click here to view more detail / apply for Lead / Senior Application Integrations Analyst

Job Responsibilities:

• Serve as Technical SME for remittance system and other applications for regional branches.
• Analyse, design, develop, implement and maintenance of the remittance system.
• Work closely with team leader to gather requirements from customer, perform technical impact analysis and estimate effort for development.
• Prepare and update functional and technical documents and prepare test cases.
• Develop and modify the applications according to requirements for the development.
• Conduct peer source code and documentation review.
• Perform unit test and system integration test, support user acceptance test.
• Prepare release procedure and support production implementation.
• Update user manual, system operational manual and other necessary deliverables.
• Troubleshoot issues and problems to provide workarounds.
• Perform root cause analysis and come up with preventive measures.
• All other duties and tasks as assigned

Job Requirements:

• Bachelor’s degree in Computer Science, Computer Engineering, Information Systems or equivalent fields
• Min. 5 years of experience in software development using Microsoft technologies (.NET, SQL Server/SSRS, Optional:Java)
• Experience in working in a complex matrix organization
• Good knowledge in SDLC methodologies (waterfall)
• Good presentation, communication and coordination skills
• Ability to contribute individually and collaborate well in a team.
• Strong sense of accountability and ownership.
• Responds with speed and flexibility.
• Banking and finance domain knowledge will be an added advantage.

To apply, please visit www.gmprecruit.com and search for Job Reference: 23859

To learn more about this opportunity, please contact Yi Fang at yifang.law@gmprecruit.com

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Law Yi Fang | Registration No: R1113115

Job Responsibilities:

• Perform client data reconciliations to ensure accuracy & completeness within internal database
• Performing remediation / on-boarding and / or periodic KYC reviews for our client
• Evidence an in-depth understanding of the client’s Anti Money Laundering (AML) policy and related procedures, identifying new requirements, top ups or renewal of information/documentation held on file
• Investigate complications with Multi-Relationship Manager (Multi-RM) client periodic review profile
• Collaborate with cross-functional teams to resolve discrepancies and ensure timely reconciliation
• Conduct alignment calls with Relationship Managers where required.
• Construction of KYC files with the required information and documentation in accordance with the policy

Job Requirements:

• Bachelor's degree in law or equivalent
• With 1 - 3 years of working experience in investment/ corporate banking
• Working experience in consulting/ service provider environment is a plus
• Excellent communications skills
• Ability to work independently and collaboratively in a fast-paced environment
• Good knowledge in AML/ KYC due diligence

HOW TO APPLY:

Interested applicants, please click on “Apply Now”. We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Khor Khang Qin

EA Personnel Reg No: R22109669

Be part of a growing and exciting business that is reshaping the future of energy  Full time, permanent position with competitive salary and benefits  Location: Lytton Refinery, Brisbane QLD / Work from home flexibility  About Ampol???  Here at Ampol, we are proud of our heritage as Australia’s only owned fuel brand.?Fuel may be the foundation of our business, but our motivation and purpose come from the people, industries, and communities we engage with.?From our origins until today, we’ve always been inspired by the role we can play in people’s lives – to keep them moving, to make journeys happen.??    In?the next few years, Ampol will be?evolving?our energy offering to ensure we continue to meet the ongoing needs of our customers?whilst best leveraging?marketplace opportunities as they arise.?We are investing in our infrastructure and people to ensure that we can continue to provide, safe, reliable, and competitive supply to our valued customers.??  For over 100 years…

Click here to view more detail / apply for Senior Technical Analyst

The Code group at the Australian Financial Complaints Authority (AFCA) monitor insurers compliance with five Industry Codes of Practice . By driving best practice, its aim is to improve standards of service in the financial services industry - ultimately helping to create a better experience for customers. The Code group is a separately operated and funded business unit of AFCA working with the independent Code Compliance Committees that monitor the Codes of Practice. The role of Senior Code Compliance Analyst will report to the Senior Manager.  Senior Code Compliance Analysts lead and support the delivery of compliance monitoring activities to support the work of independent Code committees. This position plays a key role in delivering on the Committee's purpose of driving best practice in the financial services sector and improving customer outcomes. Typically, in this role you will: In conjunction with the relevant manager and team members, work with a level of independence under broad…

Click here to view more detail / apply for Senior Code of Practice Compliance Analyst

• Serve as Technical SME for remittance system and other applications for regional branches.
• Analyse, design, develop, implement and maintenance of the remittance system.
• Work closely with team leader to gather requirements from customer, perform technical impact analysis and estimate effort for development.
• Prepare and update functional and technical documents and prepare test cases.
• Develop and modify the applications according to requirements for the development.
• Conduct peer source code and documentation review.
• Perform unit test and system integration test, support user acceptance test.
• Prepare release procedure and support production implementation.
• Update user manual, system operational manual and other necessary deliverables.
• Troubleshoot issues and problems to provide workarounds.
• Perform root cause analysis and come up with preventive measures.
• All other duties and tasks as assigned

Job Requirements:

• Bachelor’s degree in Computer Science, Computer Engineering, Information Systems or equivalent fields
• Min. 5 years of experience in software development using Microsoft technologies (.NET, SQL Server/SSRS, Optional: Java)
• Experience in working in a complex matrix organization
• Good knowledge in SDLC methodologies (waterfall)
• Good presentation, communication and coordination skills
• Ability to contribute individually and collaborate well in a team.
• Strong sense of accountability and ownership.
• Responds with speed and flexibility.

To apply, please visit www.gmprecruit.com and search for Job Reference: 24226

To learn more about this opportunity, please contact Gia Grace at gia.grace@gmprecruit.com

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

Senior Data Analyst Country/Region:  AU State:  WA City:  Perth Job ID:  4395 About Us Fortescue is both a proud West Australian company and a global green solutions business. We are recognised for our culture, innovation and industry-leading development of infrastructure, mining assets and green energy initiatives. Our Opportunity Work Location: Fortescue Centre & Bennett St - Fortescue’s Perth office is located on the traditional lands of the Whadjuk people. Roster: 5:2 (Monday to Friday) We are seeking a highly skilled and experienced Senior Data Analyst with expertise in Power BI to join our Health and Safety team. In this role, you will focus on developing advanced reports, dashboards, and visualizations in Power BI to drive actionable insights and improve health and safety outcomes across our operations. Your role will involve harnessing Snowflake's technical capabilities to optimize data processing, and retrieval mechanisms, ensuring seamless support for reporting initiatives. Key Responsibilities Lead the transition from Tableau to Power…

Click here to view more detail / apply for Senior Data Analyst

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

About Our Team

The Customer Service Platform (CSP) is a team that integrate the product technology resources of the company's internal customer service system. Our mission is to provide users with efficient self-service solutions and provide agents with convenient tools so as to improve customer service experience.

Responsibilities:

- Responsible for building and improving overseas e-commerce business customer service data evaluation and monitoring system, including service experience topics and service efficiency topics.

- Conduct in-depth analyses with the objective of enhancing service experience and optimizing service efficiency to contribute to our business objectives. For instance, we can generate recommendations for improving service experience, considering factors like product features, solutions (compensation plans, etc.), and service processes. We can also optimize overall service efficiency by analyzing strategies such as agent empowerment tools, agent scheduling, and appointment callbacks. We aim to refine plan settings.

- Identify service anomalies based on user interaction patterns to minimize the occurrence of public sentiment issues. Identify critical signals to aid in the detection of bugs and user experience related issues.

- Clearly assess the impact of our services on business value. Explore the effects on repurchase and customer retention from both user and issue-related perspectives. Define service priorities and enhance service ROI.

Qualifications:

- Bachelor's degree with a background in Math, Economics, Computer Science, Statistics, or other quantitative fields;

- 5 years experience of Data Analytics.

- Expert experience pulling large and complex data using SQL and writing data pipelines.

- Experience with a data visualization tool (e.g. Tableau);

Prefer to Have:

- Experience doing quantitative analysis;

- Development experience in at least one scripting language (Python,etc.);

- Excellent verbal and written English communication skills;

- Experience with large data sets and distributed computing (Hive/Hadoop).

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at pdi.accomodations@tiktok.com