Total 132 administrative clerical job vacancies in Customer Service category in Malaysia

This campaign is for Administrative Officer (AO) vacancies across the majority of business areas within Customer Services Group.

In all these roles, you will work to the guidance and framework in place. You will be expected to maintain and ensure high quality of service is delivered to customers.

Please refer to the candidate pack for more information on the recruitment process, support with applying and case studies from our colleagues already doing some of the roles we are recruiting for.

Due to the scale of the campaign, we will be unable to ask your preference regarding the type of role we offer you. However as this is a generic campaign, the majority of roles on offer are similar.

Additional roles, potentially in other business areas and locations within Customer Services may become available over the next 12 months or as the campaign progresses, so if you are interested in being an AO in Customer Services please do apply.

Where we are not in a position to offer post immediately, we will place candidates (who meet the standard) on a reserve list for up to 12 months. The reserve list will allow the rapid backfilling of those posts as they become vacant throughout the year. If you are offered an alternative role from those originally advertised in this campaign or offered a different location and you do not wish to accept this offer, you will remain on the reserve list and may be considered for one of the advertised roles whilst the list remains live.

Different roles will require varying levels of office attendance, some roles offer hybrid working whilst others require 100% office attendance – please refer to the candidate pack for further information.

The Civil Service recruits using success profiles and a process that requires you to demonstrate, through real examples, how you are suitable for the role.

This is a different approach to a lot of private companies, so we are holding 45 minutes events to share some hints and tips with you.

The call will be hosted by colleagues from Customer Services Group who will share their experiences of the recruitment process.

We will talk about the online tests and provide hints and tips on how to get the best out of your remote launch-pad interview.

The events are on:

• Event 1, 17th October at 1pm https://www.eventbrite.co.uk/e/724016491817
• Event 2, 26th October at 6pm https://www.eventbrite.co.uk/e/724019861897
• Event 3, 31st October at 1pm https://www.eventbrite.co.uk/e/724022098587

The content is the same for each event, so you only need to join one. The events are not mandatory but are a great way to learn about our recruitment process.

You need to pre-register on EventBrite. Eventbrite - Log In and Sign In

The roles which you will be posted to will depend on the business need/priority at the time you gain full security clearance and pass pre-employment checks. Postings will be staggered, and the timings will depend on the availability of accommodation/IT.

Training will be provided for all roles; part time and flexible working roles are available but for the majority of roles there will be an initial full time training requirement.

Responsibilities will include but are not limited to:

• Making well informed decisions for our customers
• Providing support by undertaking a range of administrative tasks such as: file movement and tracking, logging correspondence, monitoring electronic inboxes, issuing letters and dealing with customer queries
• Scanning and digitising of customer supporting evidence and updating relevant databases/files
• Ensuring case files are decision ready for casework, appeals or removal processes
• Telephone call handling/booking appointments
• Escorting customers, conducting face to face identity interviews, and facilitating language analysis interviews
• Working closely with colleagues and contributing to maintaining a comprehensive database of freelance interpreters
• Additional duties within the scope of the grade may vary dependant on business needs and the specific team where placed
• Able to demonstrate sound interpersonal, communication and relationship-building skills and thrive working as part of a team
• Committed to meeting the high standards of conduct and behaviour that is expected of a civil servant
• Candidates are expected to be both flexible and adaptable as there may be a requirement to work across all departments, depending on business needs

This campaign is for Administrative Officer (AO) vacancies across the majority of business areas within Customer Services Group.

In all these roles, you will work to the guidance and framework in place. You will be expected to maintain and ensure high quality of service is delivered to customers.

Please refer to the candidate pack for more information on the recruitment process, support with applying and case studies from our colleagues already doing some of the roles we are recruiting for.

Due to the scale of the campaign, we will be unable to ask your preference regarding the type of role we offer you. However as this is a generic campaign, the majority of roles on offer are similar.

Additional roles, potentially in other business areas and locations within Customer Services may become available over the next 12 months or as the campaign progresses, so if you are interested in being an AO in Customer Services please do apply.

Where we are not in a position to offer post immediately, we will place candidates (who meet the standard) on a reserve list for up to 12 months. The reserve list will allow the rapid backfilling of those posts as they become vacant throughout the year. If you are offered an alternative role from those originally advertised in this campaign or offered a different location and you do not wish to accept this offer, you will remain on the reserve list and may be considered for one of the advertised roles whilst the list remains live.

Different roles will require varying levels of office attendance, some roles offer hybrid working whilst others require 100% office attendance – please refer to the candidate pack for further information.

The Civil Service recruits using success profiles and a process that requires you to demonstrate, through real examples, how you are suitable for the role.

This is a different approach to a lot of private companies, so we are holding 45 minutes events to share some hints and tips with you.

The call will be hosted by colleagues from Customer Services Group who will share their experiences of the recruitment process.

We will talk about the online tests and provide hints and tips on how to get the best out of your remote launch-pad interview.

The events are on:

• Event 1, 17th October at 1pm https://www.eventbrite.co.uk/e/724016491817
• Event 2, 26th October at 6pm https://www.eventbrite.co.uk/e/724019861897
• Event 3, 31st October at 1pm https://www.eventbrite.co.uk/e/724022098587

The content is the same for each event, so you only need to join one. The events are not mandatory but are a great way to learn about our recruitment process.

You need to pre-register on EventBrite. Eventbrite - Log In and Sign In

The roles which you will be posted to will depend on the business need/priority at the time you gain full security clearance and pass pre-employment checks. Postings will be staggered, and the timings will depend on the availability of accommodation/IT.

Training will be provided for all roles; part time and flexible working roles are available but for the majority of roles there will be an initial full time training requirement.

Responsibilities will include but are not limited to:

• Making well informed decisions for our customers
• Providing support by undertaking a range of administrative tasks such as: file movement and tracking, logging correspondence, monitoring electronic inboxes, issuing letters and dealing with customer queries
• Scanning and digitising of customer supporting evidence and updating relevant databases/files
• Ensuring case files are decision ready for casework, appeals or removal processes
• Telephone call handling/booking appointments
• Escorting customers, conducting face to face identity interviews, and facilitating language analysis interviews
• Working closely with colleagues and contributing to maintaining a comprehensive database of freelance interpreters
• Additional duties within the scope of the grade may vary dependant on business needs and the specific team where placed
• Able to demonstrate sound interpersonal, communication and relationship-building skills and thrive working as part of a team
• Committed to meeting the high standards of conduct and behaviour that is expected of a civil servant
• Candidates are expected to be both flexible and adaptable as there may be a requirement to work across all departments, depending on business needs

This campaign is for Administrative Officer (AO) vacancies across the majority of business areas within Customer Services Group.

In all these roles, you will work to the guidance and framework in place. You will be expected to maintain and ensure high quality of service is delivered to customers.

Please refer to the candidate pack for more information on the recruitment process, support with applying and case studies from our colleagues already doing some of the roles we are recruiting for.

Due to the scale of the campaign, we will be unable to ask your preference regarding the type of role we offer you. However as this is a generic campaign, the majority of roles on offer are similar.

Additional roles, potentially in other business areas and locations within Customer Services may become available over the next 12 months or as the campaign progresses, so if you are interested in being an AO in Customer Services please do apply.

Where we are not in a position to offer post immediately, we will place candidates (who meet the standard) on a reserve list for up to 12 months. The reserve list will allow the rapid backfilling of those posts as they become vacant throughout the year. If you are offered an alternative role from those originally advertised in this campaign or offered a different location and you do not wish to accept this offer, you will remain on the reserve list and may be considered for one of the advertised roles whilst the list remains live.

Different roles will require varying levels of office attendance, some roles offer hybrid working whilst others require 100% office attendance – please refer to the candidate pack for further information.

The Civil Service recruits using success profiles and a process that requires you to demonstrate, through real examples, how you are suitable for the role.

This is a different approach to a lot of private companies, so we are holding 45 minutes events to share some hints and tips with you.

The call will be hosted by colleagues from Customer Services Group who will share their experiences of the recruitment process.

We will talk about the online tests and provide hints and tips on how to get the best out of your remote launch-pad interview.

The events are on:

• Event 1, 17th October at 1pm https://www.eventbrite.co.uk/e/724016491817
• Event 2, 26th October at 6pm https://www.eventbrite.co.uk/e/724019861897
• Event 3, 31st October at 1pm https://www.eventbrite.co.uk/e/724022098587

The content is the same for each event, so you only need to join one. The events are not mandatory but are a great way to learn about our recruitment process.

You need to pre-register on EventBrite. Eventbrite - Log In and Sign In

The roles which you will be posted to will depend on the business need/priority at the time you gain full security clearance and pass pre-employment checks. Postings will be staggered, and the timings will depend on the availability of accommodation/IT.

Training will be provided for all roles; part time and flexible working roles are available but for the majority of roles there will be an initial full time training requirement.

Responsibilities will include but are not limited to:

• Making well informed decisions for our customers
• Providing support by undertaking a range of administrative tasks such as: file movement and tracking, logging correspondence, monitoring electronic inboxes, issuing letters and dealing with customer queries
• Scanning and digitising of customer supporting evidence and updating relevant databases/files
• Ensuring case files are decision ready for casework, appeals or removal processes
• Telephone call handling/booking appointments
• Escorting customers, conducting face to face identity interviews, and facilitating language analysis interviews
• Working closely with colleagues and contributing to maintaining a comprehensive database of freelance interpreters
• Additional duties within the scope of the grade may vary dependant on business needs and the specific team where placed
• Able to demonstrate sound interpersonal, communication and relationship-building skills and thrive working as part of a team
• Committed to meeting the high standards of conduct and behaviour that is expected of a civil servant
• Candidates are expected to be both flexible and adaptable as there may be a requirement to work across all departments, depending on business needs

This campaign is for Administrative Officer (AO) vacancies across the majority of business areas within Customer Services Group.

In all these roles, you will work to the guidance and framework in place. You will be expected to maintain and ensure high quality of service is delivered to customers.

Please refer to the candidate pack for more information on the recruitment process, support with applying and case studies from our colleagues already doing some of the roles we are recruiting for.

Due to the scale of the campaign, we will be unable to ask your preference regarding the type of role we offer you. However as this is a generic campaign, the majority of roles on offer are similar.

Additional roles, potentially in other business areas and locations within Customer Services may become available over the next 12 months or as the campaign progresses, so if you are interested in being an AO in Customer Services please do apply.

Where we are not in a position to offer post immediately, we will place candidates (who meet the standard) on a reserve list for up to 12 months. The reserve list will allow the rapid backfilling of those posts as they become vacant throughout the year. If you are offered an alternative role from those originally advertised in this campaign or offered a different location and you do not wish to accept this offer, you will remain on the reserve list and may be considered for one of the advertised roles whilst the list remains live.

Different roles will require varying levels of office attendance, some roles offer hybrid working whilst others require 100% office attendance – please refer to the candidate pack for further information.

The Civil Service recruits using success profiles and a process that requires you to demonstrate, through real examples, how you are suitable for the role.

This is a different approach to a lot of private companies, so we are holding 45 minutes events to share some hints and tips with you.

The call will be hosted by colleagues from Customer Services Group who will share their experiences of the recruitment process.

We will talk about the online tests and provide hints and tips on how to get the best out of your remote launch-pad interview.

The events are on:

• Event 1, 17th October at 1pm https://www.eventbrite.co.uk/e/724016491817
• Event 2, 26th October at 6pm https://www.eventbrite.co.uk/e/724019861897
• Event 3, 31st October at 1pm https://www.eventbrite.co.uk/e/724022098587

The content is the same for each event, so you only need to join one. The events are not mandatory but are a great way to learn about our recruitment process.

You need to pre-register on EventBrite. Eventbrite - Log In and Sign In

The roles which you will be posted to will depend on the business need/priority at the time you gain full security clearance and pass pre-employment checks. Postings will be staggered, and the timings will depend on the availability of accommodation/IT.

Training will be provided for all roles; part time and flexible working roles are available but for the majority of roles there will be an initial full time training requirement.

Responsibilities will include but are not limited to:

• Making well informed decisions for our customers
• Providing support by undertaking a range of administrative tasks such as: file movement and tracking, logging correspondence, monitoring electronic inboxes, issuing letters and dealing with customer queries
• Scanning and digitising of customer supporting evidence and updating relevant databases/files
• Ensuring case files are decision ready for casework, appeals or removal processes
• Telephone call handling/booking appointments
• Escorting customers, conducting face to face identity interviews, and facilitating language analysis interviews
• Working closely with colleagues and contributing to maintaining a comprehensive database of freelance interpreters
• Additional duties within the scope of the grade may vary dependant on business needs and the specific team where placed
• Able to demonstrate sound interpersonal, communication and relationship-building skills and thrive working as part of a team
• Committed to meeting the high standards of conduct and behaviour that is expected of a civil servant
• Candidates are expected to be both flexible and adaptable as there may be a requirement to work across all departments, depending on business needs

This campaign is for Administrative Officer (AO) vacancies across the majority of business areas within Customer Services Group.

In all these roles, you will work to the guidance and framework in place. You will be expected to maintain and ensure high quality of service is delivered to customers.

Please refer to the candidate pack for more information on the recruitment process, support with applying and case studies from our colleagues already doing some of the roles we are recruiting for.

Due to the scale of the campaign, we will be unable to ask your preference regarding the type of role we offer you. However as this is a generic campaign, the majority of roles on offer are similar.

Additional roles, potentially in other business areas and locations within Customer Services may become available over the next 12 months or as the campaign progresses, so if you are interested in being an AO in Customer Services please do apply.

Where we are not in a position to offer post immediately, we will place candidates (who meet the standard) on a reserve list for up to 12 months. The reserve list will allow the rapid backfilling of those posts as they become vacant throughout the year. If you are offered an alternative role from those originally advertised in this campaign or offered a different location and you do not wish to accept this offer, you will remain on the reserve list and may be considered for one of the advertised roles whilst the list remains live.

Different roles will require varying levels of office attendance, some roles offer hybrid working whilst others require 100% office attendance – please refer to the candidate pack for further information.

The Civil Service recruits using success profiles and a process that requires you to demonstrate, through real examples, how you are suitable for the role.

This is a different approach to a lot of private companies, so we are holding 45 minutes events to share some hints and tips with you.

The call will be hosted by colleagues from Customer Services Group who will share their experiences of the recruitment process.

We will talk about the online tests and provide hints and tips on how to get the best out of your remote launch-pad interview.

The events are on:

• Event 1, 17th October at 1pm https://www.eventbrite.co.uk/e/724016491817
• Event 2, 26th October at 6pm https://www.eventbrite.co.uk/e/724019861897
• Event 3, 31st October at 1pm https://www.eventbrite.co.uk/e/724022098587

The content is the same for each event, so you only need to join one. The events are not mandatory but are a great way to learn about our recruitment process.

You need to pre-register on EventBrite. Eventbrite - Log In and Sign In

The roles which you will be posted to will depend on the business need/priority at the time you gain full security clearance and pass pre-employment checks. Postings will be staggered, and the timings will depend on the availability of accommodation/IT.

Training will be provided for all roles; part time and flexible working roles are available but for the majority of roles there will be an initial full time training requirement.

Responsibilities will include but are not limited to:

• Making well informed decisions for our customers
• Providing support by undertaking a range of administrative tasks such as: file movement and tracking, logging correspondence, monitoring electronic inboxes, issuing letters and dealing with customer queries
• Scanning and digitising of customer supporting evidence and updating relevant databases/files
• Ensuring case files are decision ready for casework, appeals or removal processes
• Telephone call handling/booking appointments
• Escorting customers, conducting face to face identity interviews, and facilitating language analysis interviews
• Working closely with colleagues and contributing to maintaining a comprehensive database of freelance interpreters
• Additional duties within the scope of the grade may vary dependant on business needs and the specific team where placed
• Able to demonstrate sound interpersonal, communication and relationship-building skills and thrive working as part of a team
• Committed to meeting the high standards of conduct and behaviour that is expected of a civil servant
• Candidates are expected to be both flexible and adaptable as there may be a requirement to work across all departments, depending on business needs

This campaign is for Administrative Officer (AO) vacancies across the majority of business areas within Customer Services Group.

In all these roles, you will work to the guidance and framework in place. You will be expected to maintain and ensure high quality of service is delivered to customers.

Please refer to the candidate pack for more information on the recruitment process, support with applying and case studies from our colleagues already doing some of the roles we are recruiting for.

Due to the scale of the campaign, we will be unable to ask your preference regarding the type of role we offer you. However as this is a generic campaign, the majority of roles on offer are similar.

Additional roles, potentially in other business areas and locations within Customer Services may become available over the next 12 months or as the campaign progresses, so if you are interested in being an AO in Customer Services please do apply.

Where we are not in a position to offer post immediately, we will place candidates (who meet the standard) on a reserve list for up to 12 months. The reserve list will allow the rapid backfilling of those posts as they become vacant throughout the year. If you are offered an alternative role from those originally advertised in this campaign or offered a different location and you do not wish to accept this offer, you will remain on the reserve list and may be considered for one of the advertised roles whilst the list remains live.

Different roles will require varying levels of office attendance, some roles offer hybrid working whilst others require 100% office attendance – please refer to the candidate pack for further information.

The Civil Service recruits using success profiles and a process that requires you to demonstrate, through real examples, how you are suitable for the role.

This is a different approach to a lot of private companies, so we are holding 45 minutes events to share some hints and tips with you.

The call will be hosted by colleagues from Customer Services Group who will share their experiences of the recruitment process.

We will talk about the online tests and provide hints and tips on how to get the best out of your remote launch-pad interview.

The events are on:

• Event 1, 17th October at 1pm https://www.eventbrite.co.uk/e/724016491817
• Event 2, 26th October at 6pm https://www.eventbrite.co.uk/e/724019861897
• Event 3, 31st October at 1pm https://www.eventbrite.co.uk/e/724022098587

The content is the same for each event, so you only need to join one. The events are not mandatory but are a great way to learn about our recruitment process.

You need to pre-register on EventBrite. Eventbrite - Log In and Sign In

The roles which you will be posted to will depend on the business need/priority at the time you gain full security clearance and pass pre-employment checks. Postings will be staggered, and the timings will depend on the availability of accommodation/IT.

Training will be provided for all roles; part time and flexible working roles are available but for the majority of roles there will be an initial full time training requirement.

Responsibilities will include but are not limited to:

• Making well informed decisions for our customers
• Providing support by undertaking a range of administrative tasks such as: file movement and tracking, logging correspondence, monitoring electronic inboxes, issuing letters and dealing with customer queries
• Scanning and digitising of customer supporting evidence and updating relevant databases/files
• Ensuring case files are decision ready for casework, appeals or removal processes
• Telephone call handling/booking appointments
• Escorting customers, conducting face to face identity interviews, and facilitating language analysis interviews
• Working closely with colleagues and contributing to maintaining a comprehensive database of freelance interpreters
• Additional duties within the scope of the grade may vary dependant on business needs and the specific team where placed
• Able to demonstrate sound interpersonal, communication and relationship-building skills and thrive working as part of a team
• Committed to meeting the high standards of conduct and behaviour that is expected of a civil servant
• Candidates are expected to be both flexible and adaptable as there may be a requirement to work across all departments, depending on business needs

This campaign is for Administrative Officer (AO) vacancies across the majority of business areas within Customer Services Group.

In all these roles, you will work to the guidance and framework in place. You will be expected to maintain and ensure high quality of service is delivered to customers.

Please refer to the candidate pack for more information on the recruitment process, support with applying and case studies from our colleagues already doing some of the roles we are recruiting for.

Due to the scale of the campaign, we will be unable to ask your preference regarding the type of role we offer you. However as this is a generic campaign, the majority of roles on offer are similar.

Additional roles, potentially in other business areas and locations within Customer Services may become available over the next 12 months or as the campaign progresses, so if you are interested in being an AO in Customer Services please do apply.

Where we are not in a position to offer post immediately, we will place candidates (who meet the standard) on a reserve list for up to 12 months. The reserve list will allow the rapid backfilling of those posts as they become vacant throughout the year. If you are offered an alternative role from those originally advertised in this campaign or offered a different location and you do not wish to accept this offer, you will remain on the reserve list and may be considered for one of the advertised roles whilst the list remains live.

Different roles will require varying levels of office attendance, some roles offer hybrid working whilst others require 100% office attendance – please refer to the candidate pack for further information.

The Civil Service recruits using success profiles and a process that requires you to demonstrate, through real examples, how you are suitable for the role.

This is a different approach to a lot of private companies, so we are holding 45 minutes events to share some hints and tips with you.

The call will be hosted by colleagues from Customer Services Group who will share their experiences of the recruitment process.

We will talk about the online tests and provide hints and tips on how to get the best out of your remote launch-pad interview.

The events are on:

• Event 1, 17th October at 1pm https://www.eventbrite.co.uk/e/724016491817
• Event 2, 26th October at 6pm https://www.eventbrite.co.uk/e/724019861897
• Event 3, 31st October at 1pm https://www.eventbrite.co.uk/e/724022098587

The content is the same for each event, so you only need to join one. The events are not mandatory but are a great way to learn about our recruitment process.

You need to pre-register on EventBrite. Eventbrite - Log In and Sign In

The roles which you will be posted to will depend on the business need/priority at the time you gain full security clearance and pass pre-employment checks. Postings will be staggered, and the timings will depend on the availability of accommodation/IT.

Training will be provided for all roles; part time and flexible working roles are available but for the majority of roles there will be an initial full time training requirement.

Responsibilities will include but are not limited to:

• Making well informed decisions for our customers
• Providing support by undertaking a range of administrative tasks such as: file movement and tracking, logging correspondence, monitoring electronic inboxes, issuing letters and dealing with customer queries
• Scanning and digitising of customer supporting evidence and updating relevant databases/files
• Ensuring case files are decision ready for casework, appeals or removal processes
• Telephone call handling/booking appointments
• Escorting customers, conducting face to face identity interviews, and facilitating language analysis interviews
• Working closely with colleagues and contributing to maintaining a comprehensive database of freelance interpreters
• Additional duties within the scope of the grade may vary dependant on business needs and the specific team where placed
• Able to demonstrate sound interpersonal, communication and relationship-building skills and thrive working as part of a team
• Committed to meeting the high standards of conduct and behaviour that is expected of a civil servant
• Candidates are expected to be both flexible and adaptable as there may be a requirement to work across all departments, depending on business needs

Job Description

General Duties:

· Receptionist and General Administrative support to Principal / Vice-Principals

Others Duties:

· Any other duties as assigned

Requirements

· Minimum ‘O’ level Qualifications

· Relevant school based experience would be preferred.

· Pleasant disposition with good customer service skills for frontline tasks.

· Good communication and interpersonal skill

· Able to handle difficult customers.

Working hours

· Mondays - Thursdays: 7:30am to 5.00pm, inclusive of 1hr lunch break

· Friday: 7:30am to 4:30pm, inclusive of 1hr lunch break

· Service not required on Saturdays, Sundays and gazetted public holidays

Working locations

· (School environment)

Additional info:

· Contract Period: From 1 December 2023 to 30 December 2024

· With option to extend (Discretion)

· This is an outsource role

If you are what we are looking for & keen to apply, kindly send in your resume (in MS Word format) to Fadhilah at Fadhilah@rmagroup.com.sg / Nadiah at Nadiah@rmagroup.com.sg | 64941546 https://t.me/MOESchoolsJobopportunities (TELEGRAM)

All Curriculum Vitaes will be treated with the strictest confidentiality. We regret to inform that only shortlisted candidates will be notified.

Nadiah Nasir

EA License No. 93C4403

EA Regn. No. R1547667

Working Hours

Personnel to be deployed at the following hours:

 Mondays - Thursdays: 7:30am to 5.00pm, inclusive of 1hr lunch break

 Friday: 7:30am to 4:30pm, inclusive of 1hr lunch break

 Service not required on Saturdays, Sundays and gazetted public

holidays

Job scope

The Receptionist Services required are set out as follows:

Receptionist and General Administrative support to Principal / Vice-Principals

Any other duties as assigned

Qualification

 Minimum ‘O’ level Qualifications

 Relevant school based experience would be preferred.

 Pleasant disposition with good customer service skills for frontline tasks.

 Good communication and interpersonal skill

 Able to handle difficult customers.

Job Types: Full-time, Contract

Contract length: 12 months

Salary: $2,100.00 - $2,400.00 per month

Schedule:

• Day shift
• Early shift
• Monday to Friday

Work Location: In person

Application Deadline: 15/10/2023

Expected Start Date: 01/01/2024

Job Responsibilities

• To provide efficient customer service for cashiering duties, answer general enquiries and redirect incoming phone calls
• To extend warm welcome to visitors by greeting, directing and serving them appropriately and professionally
• To receive deliveries, follow through admin processes of monetary donations and donation-in-kind
• To receive and track feedback forms
• To ensure cleanliness and serviceability of meeting and training rooms
• To place order and manage centralized stationery inventory at respective centre
• To collate monthly reports and data management
• To take minutes of meeting on rotation basis

Requirements

• Min ITE qualification
• 3 years of relevant experience in administration field
• Proficient in MS Office (Excel, Words, PowerPoint)
• 5-day work week. (Mondays to Fridays)
• Candidates who is able to speak Mandarin to be able to provide efficient customer servise to NOK/clients is an advantage
• Meticulous and responsible
• Independent and good team player
• Good communication skills with positive working attitude

Job Responsibilities

• To provide efficient customer service for cashiering duties, answer general enquiries and redirect incoming phone calls
• To extend warm welcome to visitors by greeting, directing and serving them appropriately and professionally
• To receive deliveries, follow through admin processes of monetary donations and donation-in-kind
• To receive and track feedback forms
• To ensure cleanliness and serviceability of meeting and training rooms
• To place order and manage centralized stationery inventory at respective centre
• To collate monthly reports and data management
• To take minutes of meeting on rotation basis

Requirements

• Min ITE qualification
• 3 years of relevant experience in administration field
• Proficient in MS Office (Excel, Words, PowerPoint)
• 5-day work week. (Mondays to Fridays)
• Candidates who is able to speak Mandarin to be able to provide efficient customer servise to NOK/clients is an advantage
• Meticulous and responsible
• Independent and good team player
• Good communication skills with positive working attitude

Contract Duration

· 1 January 2024 to 31 December 2024 (With an option to extend for another 1 year)

Working Location

· Sembawang

Working Hours

· 5 Days (Mon to Thur: 7.30am – 5.00pm; Fri: 7.30am – 4.30pm)

Lunch Break: 1 hour

Requirements

· Minimum GCE ‘O’ Level qualifications

· Relevant school based experience would be preferred

· Pleasant disposition with good customer service skills for frontline tasks

· Good communication and interpersonal skill

· Able to handle difficult customers

Job Description

· Receptionist and General Administrative support to Principal / Vice-Principals

· Any other duties as assigned

Act as first point of contact for all patients and visitors, both in person and on the telephone, and always acting in a professional manner, deal with queries using own initiative and taking appropriate action. Working as part of the receptionist team, always ensure effective communication with colleagues and show flexibility in covering colleagues during periods of annual leave and sickness as required. During busy outpatient clinic times, ensure that patients are kept informed of clinic waits advising of any problems. Use the Trust and departmental IT systems to register patients, ensure that details are correct, make out-patient appointments, check in/check out of outpatient appointments. Ensure that outcome forms are completed and actioned as required. To deal with requests and enquires and forward them to the relevant team member. Exercising judgement and initiative to analyse and resolve problems, taking appropriate action or referring to the admin and access team leader as appropriate using own judgement. Ensure the provision of medical records and pull patients notes from any location and ensure all filing is up to date in the patients notes ready for when they attend clinic, following the tracking procedure for all patient notes. Arrange patient transport as necessary, in line with Trust procedures. Receive post, parcels and laboratory specimens and process accordingly. After training, using the hospital computer systems to carry out any of the above duties. Be aware of patients, and the patients family needs, and if patients or their family appear distressed or need help and support contact the appropriate professional. Provide support to patients within the centre by answering non-medical queries such as availability of literature, toilets, light switches; how to use vending machines etc. Provide clerical support to the unit administrator and clinical and nursing staff as required. Any other general office duties (filing, photocopying etc.) at the request of the Administration Manager which may be needed to fulfil the objectives of the post, which are appropriate to the grade. Perform any other duties appropriate to the grade and objective of the post as directed by the Admin & Access Team Leader or Departmental Manager.

The successful candidate will work as part of a team in a busy Cardio-Respiratory Department. They will be responsible for co ordinating and maintaining high quality appointment systems for Cardiology and Respiratory Diagnostic Services, ensuring best utilisation of resources available. Experience of hospital based patient management systems will be desirable. They will be expected to lead a small administrative team, to ensure clinical services operate in a smooth and efficient manner.

Provide support to customer and visitor reception areas, acting as the first point of enquiry and sign posting individual to relevant information / service. Promote the image of the department, checking that notices and leaflets are up to date & well presented. Ensure that all complaints, compliments, concerns, comments and suggestions are appropriately recorded, and where possible resolved within level of role or escalated appropriately. Respond to telephone, email and written queries on behalf of the service area including call handling where appropriate as agreed with line manager. Arrange appointments, meetings and events on behalf of the service, making bookings where necessary and ensuring all equipment and documentation is available, in conjunction with line manager where required To produce informal minutes as an accurate record of meetings, transcribing and distributing as directed To maintain accurate and timely electronic and hard copy information using organisational systems as directed and in line with policies. Supporting operational staff to access management information; electronic and hard copy. Collect data to enable managers to monitor budgets and performance in relation to business support function with support of line manager. Collect and prepare information for service area users with support of line manager. Maximise the use of electronic systems to enable effective management of the service area such as Microsoft Office and patient record systems. Be compliant with the Data Protection and record management policies and procedures with particular reference to confidentiality and safeguarding issues. Be proactive and contribute ideas for improvement in the way the service is delivered. Able to work on own initiative, prioritising work within defined policies and procedures to set timescales. Ensure that all office support services e.g. post, filing and photo copying are delivered in a timely manner. Demonstrate own activities to new or less experienced employees. To process and pass for payment all relevant invoices in a timely manner in accordance with business process, with support of line manager To support the line manager with banking and remittance service (including petty cash). Monitor stock e.g. stationery and order supplies as directed and report to Line Manager low levels. Undertake research and development as directed. To generate and print letters to patients, therapists and GPs as required. To ensure as part of the team that all answering machine messages are actioned by a member of the team or by routing to department. To be responsible for recording accurate, legible and full written/electronic patient records particularly the recording of telephone conversations and letters in accordance with current local and national guidelines. To accurately enter data into the service patient administration system to ensure accurate and comprehensive patient records. To be flexible with your working skills and carry out a range of administrative duties in support of the services on an everyday basis to meet the current demands of the services, as required by the Prosthetic Admin Team Lead, liaising with colleagues as appropriate. To actively participate in development in own area by suggesting and commenting on proposed changes and recommending procedural changes as required, ensuring implementation of policies for own area. To actively contribute to the development of Prosthetic administration and office procedures encouraging maximum efficiency and accuracy. To be aware of developments within the service, passing information as appropriate on to patients and other enquirers. To collate and input data relating to Friends and Family Questionnaire. To carry out any other duties as required by the service, commensurate with the level/grade of the post.