Total 79 admin executive job vacancies in petaling jaya

• Position: Freight Forwarding Export Administration Executive.
• Salary: RM 3000-4000.
• Work location: Kelana Jaya, SS7, Petaling Jaya.

About the company
This company is an established and respected international freight forwarder in Malaysia, providing total logistic and complete inter-modal transportation system with a vast network worldwide. Due to their ever increasing business volume, they are currently seeking to appoint capable candidates to assume the role of Export Freight Forwarding Administrator within their busy operations team. The position will be based at their business operations head office at Kelana Jaya in Petaling Jaya. 
This is an excellent opportunity to work with a well established organization in international logistics industry. Previous experience in logistics or shipping industry will be ideally suitable although those without the relevant experience but with positive right work attitude will be duly considered.
Role & Responsibilities
This is a fast-paced role and applicant will need a high degree of accuracy and details and an ability to coordinate and multi-task.
The logistics professional functions as an interface between international and domestics service providers and the broader business.
The role will see you responsible for the execution of freight movements for exports ocean/sea freight shipments. As the Export Freight Administrator, you will be responsible for end to end export coordination to include handling export inquiries, confirming information with your clients and service providers, preparing/lodging all export documentation, ensuring all information is accurately recorded in Cargowise (system) and raising relevant invoices (charges). Your lines of duties will include collating export document, bookings with shipping lines, organizing movement of cargo, client invoicing, etc. The role will encompass the following responsibilities:
*Manage the necessary documentation for the efficient and legal execution of import and export activities.
*Consolidation preparation.
*Update in the computer systems with manifesting data in accordance with shipper's instructions
*Input data into the EDI management system.
*Check and verify Bill of Lading/invoice print.
*Resolve cargo reporting discrepancies with Customs department.
*Collaborating with the Accounting team to resolve discrepancies with Operations invoicing matters.
*Maintenance of cargo security and appropriate records.
*Provide documentation,reporting and quotations to customers.
*Play a key role in customer implementation,development and retention,actively managing own customer accounts,providing quality customer service.
*Build and maintain strong, professional working relationships with customers to support development of new and additional business streams.
Candidate Requirements
We are looking for applicants who are energetic, enthusiastic and pro-active driven person (Malaysian female) to apply for this role.
Candidates with the following qualification and experience will be considered:
-Tertiary qualifications (Degree or Diploma level) in Logistics, International Freight Forwarding or relevant disciplines; or equivalent commercial experience .
-Minimum 3 years' industry experience in Freight forwarding /Supply Chain & Logistics;those without the logistics experience but with the right work attitude and genuine passion and interest will be duly considered.
-Strong communication skills,both verbal and written English.
-Intermediate level skills with MS Office suite and electronic systems such as Cargowise-EDI.
-Proven track record related to customer service role in previous employment will be advantageous.

APPLICATION
Interested candidates are hereby invited to apply by forwarding a copy of your resume for our review. You may apply online via JOBSTORE by clicking the apply button to submit your application. Alternatively,candidates may forward their resume directly to us at CHRISJAC via our E-mail at jobs@chrisjac.com.my 

Perks & Benefits

• Casual dress code
• Personal leave
• Open culture

角色摘要/目的
售前高階主管負責推動我們的產品和解決方案公司在馬來西亞各地的業務擴張。負責售前產品和解決方案，以維持現有客戶，同時領導公司業務發展計畫。該人員將與銷售團隊密切合作，以實現銷售目標並最大限度地提高所有業務部門的銷售曝光。該職位的重點是推廣我們的產品、執行銷售計劃和發現新的商機，對於增強我們的市場影響力和推動收入成長至關重要。

職責與責任：

• 協助並支援業務擴展工作中的銷售週期/管理。
• 與銷售團隊成員密切合作，推廣我們的產品和解決方案並執行銷售計劃，包括尋找新的商機。
• 為潛在客戶/客戶提供適合其要求的最佳技術規範的建議，包括整合測試、產品/解決方案的客製化以及任何問題的根本原因分析。
• 向內部和外部利害關係人提供業務演示，以提高對我們產品的認識、存在和理解。
• 協助新通路開發並進行市場和競爭對手研究，以保持資訊靈通並在競爭中處於領先地位。
• 推動與公司產品組合一致的新解決方案業務開發。定期向內部員工、合作夥伴和最終用戶提供有關產品和技術功能、可用性、限制和能力的培訓。
• 促進印表機/解決方案產品與現有系統之間的整合。
• 追蹤並監控成功案例的銷售業績，協助實現部門目標。
• 在 IT 支援下建立和維護潛在客戶/關鍵決策者/潛在客戶管理系統。
• 為企業/政府活動和其他企業活動提供支援。
• 與行銷團隊合作，提供銷售工具、行銷材料等，以促進我們的產品更好的市場拓展和品牌知名度。
• 透過與銷售團隊的共同拜訪來跟進線索，特別是那些需要售前技術支援的線索。
• 展示有關功能、優勢和應用的深入產品和解決方案知識。
• 確定適合客戶對指定產品/服務的特定需求和偏好的有針對性的銷售方法。
• 與產品行銷部門和客戶協調新產品需求。
• 及時、專業地回應客戶對產品和服務的需求和投訴，以確保他們對公司業務的承諾。

要求

• 工商管理、行銷或相關領域學士學位。
• 在硬體/文件解決方案產業（尤其是印表機和標籤機）擁有豐富的售前、銷售或業務開發經驗
• 對商業業務發展策略和銷售技巧有深入的了解。
• 優秀的溝通、演示和談判技巧。
• 能夠與跨職能團隊和外部利害關係人合作。
• 具備分析思考能力，能夠進行市場研究分析銷售績效資料。
• 積極主動、以結果為導向，努力實現並超越銷售目標。
• 熟練使用 Microsoft Office 套件和 CRM 軟體。
• 熟悉 IT 系統整合和解決方案銷售者優先。
• 具有廣泛出差的能力。

津貼和福利

• 員工股權
• 中心位置
• 公司旅行
• 醫療保險
• 事假
• 休假
• 開放文化
• 個人發展機會

地點：

• 阿拉白沙羅
• 柔佛州新山

主要責任：

• 處理所有與客戶一般查詢、投訴、評論、回饋和其他與公司產品相關的問題相關的來電。
• 在客戶服務和準確資訊方面超越客戶的期望。
• 團隊合作以實現所需的 KPI 元素和 SLA。

要求

• 候選人必須至少擁有 SPM。
• 所需語言： 英語、馬來語、華語
• 至少 1 年服務業工作經驗將是該職位的額外優勢。
• 也鼓勵有興趣在呼叫中心開始職業生涯的應屆畢業生申請 – 提供全面培訓
• 申請人必須願意輪班工作。
• 每班包括 9 小時的工作時間和 1 小時的午餐休息時間。
  
  

津貼和福利

• 員工股權
• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近的公共交通
• 事假
• 開放文化
• 個人發展機會

• 職位：貨運代理出口管理主管。
• 薪資：RM3000-4000。
• 工作地點：Kelana Jaya，SS7，八打靈再也。

關於公司
該公司是馬來西亞一家老牌且受人尊敬的國際貨運代理公司，提供全面的物流和完整的多式聯運系統，並在全球擁有龐大的網路。由於業務量不斷增加，他們目前正在尋求任命有能力的候選人在繁忙的營運團隊中擔任出口貨運代理管理員的角色。該職位將設在位於八打靈再也 Kelana Jaya 的業務營運總部。
這是與國際物流業知名組織合作的絕佳機會。有物流或航運行業經驗者優先，無相關經驗但工作態度積極正確者也將被適當考慮。
角色和職責
這是一個快節奏的職位，申請人需要高度的準確性和細節以及協調和多任務的能力。
物流專業人士充當國際和國內服務提供者與更廣泛業務之間的橋樑。
該職位將負責執行出口海運/海運的貨運。作為出口貨運管理員，您將負責端到端出口協調，包括處理出口查詢、與您的客戶和服務提供者確認資訊、準備/提交所有出口文件、確保所有資訊準確記錄在 Cargowise（系統）中以及開立相關發票（費用）。您的職責包括核對出口文件、向航運公司訂艙、組織貨物運輸、客戶開立發票等。
*管理有效、合法執行進出口活動所需的文件。
*鞏固準備。
*根據托運人的指示在電腦系統中更新艙單數據
*將資料輸入EDI管理系統。
*檢查並驗證提單/發票列印。
*解決與海關部門的貨物報告差異。
*與會計團隊合作解決與營運發票問題的差異。
*維護貨物安全和適當的記錄。
*向客戶提供文件、報告和報價。
*在客戶實施、開發和保留方面發揮關鍵作用，積極管理自己的客戶帳戶，提供優質的客戶服務。
*與客戶建立並維持牢固、專業的工作關係，以支援新的和額外的業務流的開發。
候選人要求
我們正在尋找充滿活力、熱情和積極主動的人士（馬來西亞女性）申請此職位。
具有以下資格和經驗的候選人將被考慮：
-物流、國際貨運代理或相關學科的高等教育學歷（學位或文憑水平）；或同等商業經驗。
- 至少3年貨運代理/供應鏈與物流行業經驗；沒有物流經驗但具有正確的工作態度和真正的熱情和興趣的將被適當考慮。
- 較強的英語口頭和書面溝通能力。
- 具有 MS Office 套件和 Cargowise-EDI 等電子系統的中級技能。
- 在先前的工作中與客戶服務角色相關的良好記錄將是有利的。

應用
特此邀請有興趣的候選人透過轉發您的履歷副本進行申請，以供我們審核。您可以透過JOBSTORE線上申請，點擊「申請」按鈕提交您的申請。或者，候選人可以透過我們的電子郵件jobs@chrisjac.com.my將簡歷直接轉發給我們CHRISJAC

津貼和福利

• 休閒著裝要求
• 事假
• 開放文化

Job Summary:

Assist the Business Admin Manager in overseeing the day-to-day business administration and verification work flow and other related support services as directed.

Job Responsibilities:

• To assist in compiling and preparing Monthly Sales Reports (MSR) or any other reports from respective Sales/Branch Managers from time to time for reporting and business analysis
• To assist in carrying out verification process for checking all submission of sales related documents to ensure all documents and procedures are in compliance with all relevant policies and guidelines set by respective departments
• To assist in monitoring and enforcement of the policies set by Business Administration Department, eg, change control policies, monitoring amendments made after Agreement is executed
• To assist in maintaining effective Document Management System
• Process RAS Application, liaison with leasing companies contact persons, follow up with sales person on the outstanding agreements and monitor the approval status until the case is invoiced by Order Management Department
• Contract Management. To monitor closely on the agreement physical signed copy, scan the agreement copy into the system. Follow up with sales team timely on the back logs, and communicate actively with Finance Department and Customer Support Department to ensure the contract is updated in the system
• To perform any other duties or special task or ad hoc assignment as and when required by the Superior

Job Requirements:

• Candidate should possess a Diploma / Advanced Diploma, Bachelor Degree or equivalent in Business Studies / Administration / Management/ All Others Field
• Preferably at least 2 years of related working experience.
• Preferably Executive specializing in Administrative / Clerical or equivalent.
• Good communication skills in English & Malay language for both spoken and written
• Able to work & communicate effectively with other/multiple stakeholders 
• 1 Full-time/Permanent positions available

Responsibilities

• Oversee the operation and maintenance of a high-rise and landed residential , including general office administration and management of the building.
• Liaise and report to the Chairman of JMB or any other of the JMB members on matters related to the policy and rules of the residential and to attend the monthly meetings or any other ad-hoc meetings that the JMB may request.
• Provide a regular report on security, job request maintenance report and submit details of all resident’s complaints, suggestions and comment to the JMB for review.
• Provide all type of service requests and address all comments and complaints raised by residents in a professional and positive manner via phone call, walk-in or email.
• Ensuring that common area and common facilities within the development, are well-managed and maintained
• Managing budgets and ensuring cost-effectiveness and positive collection
• Ensuring that facilities meet government regulations and environmental, health and security standards
• Prepare and process necessary documents such as purchase order and invoices
• Responsible for general office administrative duties i.e: data entry, filing
• Process renovation application, facilities booking and deposit refund
• Prepare and update any notices and memos in any medium such as notice board or mobile app
• Record and prepare minutes of meeting
• Any task assign by superior

Requirements

• Candidate must possess at least Diploma qualification in Property Management, Building Science, Property Development/ Real Estate Management, Urban Studies/ Town Planning, Building Maintenance or other related fields.
• At least 1 to 2 years (s) of working experience in Property Development field. Preferably Managers specializing in Maintenance / Repairs (Facilities & Machinery) or equivalent.
• Strong and proven capabilities in managing, supervising and handling all operationally related work such as Mechanical & Electrical repairs, cleaning services and maintenance of facilities within condominium such a swimming pool, gym electrical & plumbing, landscaping and general cleaning services.
• Possess good leadership in managing a secure and disciplined security team with a special focus in ensuring a high standard of security procedure being adhered to by all security personnel.
• Processing extensive knowledge of and conversant with the Strata Management Act 2013 (Act 757) rules and orders.
• Good PR with strong written and oral communication skills in English and Bahasa Malaysia.
• Able to be based at Alam Perdana.

NIQ is seeking a highly organized and detail-oriented Sales Support Administrator with experience in Microsoft Dynamics and Microsoft Suite. The ideal candidate will be a proactive team player with excellent communication skills and a strong focus on customer satisfaction. This role requires exceptional organizational abilities, a keen eye for detail, and the ability to take decisive action. 

Responsibilities: 

• Utilize Microsoft Dynamics to support the sales team by accurately maintaining existing client and new prospect data, managing sales pipelines, and generating reports. 
• Collaborate with the sales team to ensure timely and accurate entry of client orders, including pricing, product details, and delivery schedules. 
• Provide administrative support to the sales team by preparing sales presentations, proposals, and contracts, ensuring all documents are accurate, professional, and meet company standards. 
• Monitor and track sales activities, such as customer interactions, leads, opportunities, and follow-up actions, using Microsoft Dynamics to ensure timely and effective customer engagement. 
• Assist in preparing sales forecasts and performance reports, analyzing data to identify trends, opportunities, and areas for improvement. 
• Coordinate with cross-functional teams to ensure seamless order fulfillment, resolve customer inquiries, and optimize the overall sales process. 
• Maintain up-to-date knowledge of product features, pricing, and promotions to provide accurate and relevant information to clients and the sales team. 
• Contribute to the continuous improvement of sales support processes and systems, making recommendations for enhancements and implementing approved changes. 
• Provide exceptional customer service by promptly responding to client inquiries, resolving issues, and ensuring client satisfaction throughout the sales process. 
• Collaborate with the sales team to develop and maintain positive customer relationships, identifying upselling and cross-selling opportunities

Job Responsibilities:

Responsibilities

• To explore product composition to optimize product marketability and financial returns.
• To identify and prepare information required for pre-planning stage and in preparing feasibility studies in liaison with Sales & Marketing, Project Department, Contracts Department, Treasury Department and any other internal department whichever required.
• Well-versed in project planning, feasibility studies, cashflow projection, stakeholder management, finance, and authorities’ matter.
• Manage and coordinate with various external parties such as architects, engineers, contractors, suppliers, respective local authorities and other property developer.
• Possess and familiar with the understanding of statutes: Housing Developer's Act. Strata Title Act, Strata Management Act, National Land Code, planning guideline, Building by Law and other related legislation.
• To maintain value chain and ensure up-to-date information on building materials/cost in order to meet the development quality and budget.
• To assist and ensure that the design is in accordance with the approved Product Brief and Budget Plan.
• To monitor and supervise the development of Concept through the Schematic design process for Management’s approval.
• To assist in overall planning, implementation, and execution of projects to ensure successful completion of the projects.
• Recap and create debriefs for every completed project; facilitate discussions on lessons learned and new knowledge gained; document properly and share

Job Requirements:

Requirements

• Candidates must possess at least a Bachelor's Degree, Professional Qualification or Master's Degree in Valuation, Architecture, Town Planning, Property Development/Real Estate Management.
• Minimum 3 year(s) of working experiences in property development industry related to project planning and development
• Able to work independently, innovative, result-oriented team player, and highly motivated personality.
• Skills in MS Office, MS Project, and any relevant software designed for Project Management in the Property Development Industry.
• Good written and verbal communication in Bahasa Malaysia & English. Mandarin will be an added advantage
• Able to work independently and also good teamwork

At Konica Minolta, our Mission is to be the ideal business partner of choice in Office Business and IT Services solutions. Through collaboration between our colleagues, partners and customers, we strive to enrich society through constant innovation and development of solution-driven tools.

Job Responsibilities:

• Undertake daily administrative tasks to ensure the functionality and coordination of IMC department’s activities.
• Actively monitor, review and manage customer enquiries, ensure excellent and superior customer services, response timely to customers.
• Manage and monitor marketing gift inventory and prepare for event and internal stakeholder request.
• Arrange delivery of marketing material to internal stakeholder.
• Search for new vendor and request quotation, raise Purchase Requisition form, request PO & follow up with invoice.
• To ensure systematic documentation and filings.
• Asist in keeping track marketing budget.
• Assist in events, marketing activities/campaigns whenever required.
• Coordinate and prepare for internal and external audits.
• Liaise with respective departments on the update and maintenance of the policies and procedures.
• Perform any other related duties as and when directed by superior.

Job Requirements:

• Candidate should possess a Diploma / Advanced Diploma or equivalent in Finance / Accountancy / Banking, Economics, Marketing, Business Studies / Administration / Management
• Preferably at least 3 years of related working experience.
• Preferably Executive specializing in Sales / Marketing or equivalent.
• Good communication skills in English and Malay language for both spoken and written
• 1 Full-time/Permanent position available

If this role sounds like the opportunity you are looking for, don't hesitate to apply and let us discuss further!

[NOTE] We regret to inform that only shortlisted candidates will be reached out. If you were not shortlisted, we encourage you to have a look at other vacancies in Konica Minolta!

The Key Account Executive (KAE) is responsible for assisting Key Account Manager in managing and developing set of key-account customers on national level. They’re responsible for achieving sales targets in the given customers. The Key Account Executive reports to the Key Account Manager and assist KAMs in effectively managing key customer accounts by providing support and executing strategies.

Responsibilities & Key Activities:

1. Customer Business Planning; Support KAM in preparing the CBP by providing market or outlets insight, sales reporting, and other operation information
2. Promotion Planning & Execution; Audit key monthly activities and POSM/premium executed as per guideline based on JUMP merchandiser photo/report and also during market visit.
3. Business Review & Market Visit; Conduct regular market visit to store level and gather feedbacks such as building rapport with store level, perfect store execution, OSA, outlet stock aging & competitor information, identify potential growth areas & opportunities and address immediate concerns.
4. Administrative; Provide administrative support i.e. order tracking, payment request, customer claim validation, stock return (EBPS), pricing maintenance & credit note (CN) submission to customers.

Primary Tasks 

• Data collection as well as the merging of datasets from various excel files or Google Sheets
• Ensuring the integrity of the data/information in MS Excel files by making sure there are no errors or mistakes in them

Other tasks for applicants who like more complex work:

• Conducting business research on selected topics of interests which can be related to any other field like economics, finance, marketing, social media, human resource, psychology, law and etc. depending on your major or specialization
• Analysing the data for your research and determining how the findings can affect any aspects of our operations (Ex. Marketing, Sales, Human Resource Management, etc)
• Helping us come up with design concepts or prototype designs for our website and mobile App using Adobe XD OR marketing or social media posts and banners with tools like Canva if you like to be creative
• Working with employees from other departments such as Finance, Graphics design, IT, Psychology, etc to work on specific tasks if needed
• Clearly and openly, communicating problems and solutions via Skype with the Managing Director

Primary Tasks 

• Data collection as well as the merging of datasets from various excel files or Google Sheets
• Ensuring the integrity of the data/information in MS Excel files by making sure there are no errors or mistakes in them

Other tasks for applicants who like more complex work:

• Conducting business research on selected topics of interests which can be related to any other field like economics, finance, marketing, social media, human resource, psychology, law and etc. depending on your major or specialization
• Analysing the data for your research and determining how the findings can affect any aspects of our operations (Ex. Marketing, Sales, Human Resource Management, etc)
• Helping us come up with design concepts or prototype designs for our website and mobile App using Adobe XD OR marketing or social media posts and banners with tools like Canva if you like to be creative
• Working with employees from other departments such as Finance, Graphics design, IT, Psychology, etc to work on specific tasks if needed
• Clearly and openly, communicating problems and solutions via Skype with the Managing Director

Primary Tasks 

• Data collection as well as the merging of datasets from various excel files or Google Sheets
• Ensuring the integrity of the data/information in MS Excel files by making sure there are no errors or mistakes in them

Other tasks for applicants who like more complex work:

• Conducting business research on selected topics of interests which can be related to any other field like economics, finance, marketing, social media, human resource, psychology, law and etc. depending on your major or specialization
• Analysing the data for your research and determining how the findings can affect any aspects of our operations (Ex. Marketing, Sales, Human Resource Management, etc)
• Helping us come up with design concepts or prototype designs for our website and mobile App using Adobe XD OR marketing or social media posts and banners with tools like Canva if you like to be creative
• Working with employees from other departments such as Finance, Graphics design, IT, Psychology, etc to work on specific tasks if needed
• Clearly and openly, communicating problems and solutions via Skype with the Managing Director

As part of Bollore Group, PRISM is an independent next generation 4PL company designed to meet the specific needs of customers in transforming their supply chain. PRISM has integrated offer of services and advice based on its robust expertise in Transport, Customs and digital solutions which can be customized and interfaced through its own 4PL management system or through reversible solutions available in the market. Globally, PRISM works with operational hubs in America, Europe, Asia and across its network centres of expertise in France and Switzerland. PRISM offers coverage across 3 time zones for 24/7 availability and greater customer proximity.

A central theme of its operational excellence approach, PRISM objectively selects the best supplies in the market, contribute to the freight purchasing strategy and provide end-to-end flow management, while seeking to optimize, time to market and reduce the carbon footprint of transport operations.

About the role

With growing customer accounts and demands in Aerospace, we are assembling a team of Customer Service Executives to deliver visibility, proactivity, optimization and high level of customer satisfaction to our major Aerospace account. Based in our Subang Jaya 4PL hub, the team of Customer Service Executives will be rostered in 4 shifts to ensure 24/7 availability to meet our customers' needs.

What you will be doing

Monitor Operational Workflow to Ensure a Full Supply Chain Visibility to the Customer

• Receive and control customer bookings according to the processes in place
• Check optimizations from Optimizer if applicable and propose consolidation options
• Assign customer booking to a selection of freight forwarding agents (3PL)
• Monitor shipments on regular basis (3PL shipment confirmation, milestones completion etc.)
• Drive corrective actions when required (missing event etc.)
• Monitor delays and deliveries events using the dedicated IT solutions (internal or external TMS, BI…)
• Alert the customer team proactively in case of deviation and propose backup solutions
• Communicate with internal (regional and overseas) and external organizations, ensuring all communications generated in the dedicated IT solution (chat, tasks etc.) are handled in a timely manner
• Create reports and analysis to give a consolidated vision of the flows for customer

Deliver Customer Satisfaction

• Manage and support order management to ensure the best possible service level
• Meet deadlines and ensure completion of customer service tasks within the expected time frames
• Ensure a consistent and proactive communication flow with the customer
• Act as a strong interface to resolve customer problems, manage troubleshooting and issue resolution
• Prioritize, resolve and/or escalate issues to secure customers' interest
• Represent Prism internally and externally
• Act as Single point of contact for the customer
• Identify and record savings (benefits tracking) delivered to the customers
• Provide expertise in transportation management
• Use of the technologies to be more efficient and work with the CBS

Contribute to improve Partners and Vendor performance

• Monitor the 3PLs service quality and give feedback to the Operation of Contract manager
• Monitor deployment and efficiency of new operational practices with the 3PLs
• Contribute to formalize the SOP
• Provide 1st level of support to the 3PL (operational inquiries, data matters etc.)
• Set up and monitor corrective action plans in agreement with the 4PL HUB manager

The successful candidate

• Experience in transport management / freight forwarding (air operations)
• Knowledge in flow management/control tower / IFF contract operations management / key accounts
• Knowledge in freight forwarding, AOG and oversize cargo will be an advantage
• Proficiency in MS Office applications
• Excellent command of written and spoken English
• Must be willing to work on a 24/7 rotational shift
• Customer centric mindset
• Strong problem solving skills
• Ability to work under pressure

NIQ Customer Service team is focusing on building positive customer experiences by offering outstanding customer-centric servicing, support resolution on customers’ concerns in a timely and consistent manner. This role drives loyalty and empowerment to enhance our customers' use of our data and tools through specialty expertise, engagement, and solutions; and serves as a liaison between the Commercial team, Quality Assurance, and Operations.

Responsibilities

• Drive customer loyalty by providing digital support and servicing to customers via NIQ Customer Service Online platform, working together with Global Customer Service Center
• Working with Customer Service Lead, Product Leader, and Customer Success team in building a client communication on Product Enhancement, Universe Update & Delivery Details
• Build, upload, and manage local knowledge articles reflecting the latest local service evolution in the NIQ Customer Service Online platform
• Communicate on Product Enhancement, Universe Update & Delivery Details to stakeholders
• Provide clear and accurate responses as well as market expertise to stakeholders
• Achieve competency in NIQ proprietary data mining platform and driving customer’s usage and adoption
• Achieve competency in Microsoft Dynamics, manage dashboards to track and analyze Key Performance Indicators
• Coordinate both local and international sales request as part of NIQ global network, driving NIQ’s bottom line across the organization
• Spearhead improvement projects to drive process optimization and uphold globally acclaimed NIQ data standards