Total 97 admin executive job vacancies in Customer Service category in D14 Geylang, Eunos

Job Description

• Assiting with answering customer enquiries regarding reservation and our services.
• Managing reservation listing based on in-house reservation system.
• Basic data entry duties to keep track and manage reservation system.
• Assist with receiving of deliveries and supplies from suppliers and third party delivery partner.
• Other ad-hoc duties as assigned by supervisor.

Requirements

• Prior experience in administration related duties is a bonus.
• Meticulous individual who are attentive to details.
• Independent and comfortable with working alone.
• Comfortable and confident speaker when communicating with customers.
• Comfortable with working retail hours.

Working Hours: 5 days work week, 10 am to 6 pm (2 days work from home)

Salary: $3000 - $4000

Working Location: 36 Kaki Bukit Pl, #01-01 Entrance across Enterprise One carpark gantry, Singapore 416214

Job Description:

Our eCommerce business depends on you in providing the best service to customers, and in terms of best service - we are looking for someone who understands what customer wants instinctively and is able to cleverly solve customers problems while balancing the company's interest.

What a typical day-to-day looks like:

• Replying and following up on tickets via Zendesk
• Check for new orders and send orders to logistics
• Follow up of delivery status with logistics
• Assist customers with modifications of orders or refunds
• Assist to arrange disposal or donation of returns
• Suggesting improvements on existing processes

What kind of person would do well in this role:

• Able to remain calm in troubled situations with customers
• Able to instinctively understand customer's problems
• Enjoys solving new situations with clever solutions
• Enjoys working with fast moving, effective and efficient colleagues

What qualifications you would need:

• Ability to show that you can understand customers well
• Capable of typing English well.

Job Summary

This role is responsible for ensuring the smooth daily operation of the reception area. As the first point of contact, creating a welcoming yet professional image of the company will be vital to this position. In addition, the role will include office management and administration duties.

Job Responsibilities:

Office Management

• Be the brand ambassador for Compass Singapore office including receiving guest and managing the phone system with good telephone etiquette.
• Manage office and pantry/ meeting room management including purchases, inventory management and office upkeep, season parking, landlord management, mails management, and local and overseas delivery.
• Provide facilities management support for efficient and effective delivery of logistics and support services to the office environment.
• Provide office equipment order, tracking and invoices processing together with Finance, including seeking approval.
• Be the main point of contact for general vendors management relating to admin like FCM and any relevant office vendors.

Calendar Management

• Provide secretarial support and manage top management calendar and meetings (Managing Director, Singapore).
• Support travel arrangement and local and overseas claims for MD and Directors level (if needed)
• Support management presentation and reporting.
• Support other Directors claims (if any/ as needed).

Employee Engagement

• Support employee engagement activities and planning together with Head of HR.
• Propose ideas and execution of corporate events.
• Support Townhalls and any relevant office events and initiatives.

Human Resources

• New hires set up including face biometrics and tracking.
• Support human resources admin support like Online Foreign Worker Address Service (OFWAS).
• Work with Operations on uniform issuance for new hires.
• Support total company training registrations and any related HR operations/ administration duties

Health and Safety Responsibilities:

• Follow Compass health, safety and security procedures including reporting any incident in the office to Head of HSE and Head of Human Resources.
• Maintain safe personal presentation standards in the office including as the appointed Fire Warden and First Aider for office.

Job Requirements:

• Minimum 3 year of related experience
• Diploma above qualification or relevant working experience
• Good phone etiquette skills
• Good communication skills – written and verbal
• Ability to be resourceful, self-motivated and proactive in dealing of issues that may arise
• Proficient in office applications
• Team player and self-motivated
• Ability to work in a team and independently
• Ability to maintain confidentiality of data and information

Job Description & Requirements

• Answer phone calls
• Prepare, sort and file business correspondence and documents
• Perform data entry operations
• Perform administrative and accounting duties as assigned
• Maintain customer records regularly
• Microsoft skills
• Any other ad hoc duties as assigned
• Document file sequencing, labelling, filing and any ad hoc duties assigned by Manager
• Data Entries
• Able to handle multiple tasks with good coordination skills
• Pleasant, positive personality, FAST LEARNER, good computer skills

REQUIREMENTS:

• Able to work under pressure, multi-task and independent
• Positive attitude with pleasant personality
• Proficient in MS Office

Job Description -

• Secure retail and corporate rentals.
• Activating of replacement car for AIG insured and following up on due date for returning.
• Provide timely, consistent and accurate information to external customers.
• Ensure accurate processing of rental workflow through Fleetnetics.
• Furnish accurate driver particulars to respective authority for summons.
• Prepare quotation, tender, process monthly renewal, collect payment for Corporate accounts.
• Handle PRAC technical/breakdown such as vehicle unable to start, accident etc. Escalate promptly to operations/manager for follow up as appropriate.
• Handle cash and credit transactions accurately and securely.
• Work with operations to maximize fleet utilization.
• Establish and maintain professional and effective communication with external customers.
• Ensure tidiness and cleanliness of the reception area to create a pleasant and welcome environment for walk-in customers.
• Seek immediate assistance from relevant colleagues for issues that cannot be resolved within the department, or escalate promptly to the manager as appropriate.

Requirements -

• Applicants with no prior experience are welcome!
• Candidate must possess at least an "N" Level or Diploma in any field.
• Good knowledge of MS Office
• Good communication and problem solving skills.
• Meticulous, presentable, patience,and customer service oriented.
• Good command of English and Mandarin (to liaise with Mandarin speaking associates)
• Preferably with valid class 3/3A driving licence.
• 5.5 Days work week
• Able to start work within short notice.
• Priority will be given to Singaporeans

You will report to the Business Development Manager and will assist to answer questions from customer about our company’s products and/or services.

Delivering information about our company’s offering, understanding potential customer’s needs to pitch for new sales and support existing customers by helping them to resolve their service issue, determining the root cause, rectifying the necessary and explanation or addressing the matter when required.

Contact relevant internal stakeholder to rectify and then clarifying with customer, quickly escalating the situation internally for customer if necessary, and follow up with internal stakeholder and customer until customer issue has been resolved.

Responsibilities

• Coordinate for sales team by managing schedules, filing confidential documents and communicating important and relevant information.
• Price update to internal stakeholders and system. (Monthly, quarterly or new model)
• Update sales performance (weekly) and record sales department KPI
• Generate reports (Weekly & monthly basis)
• Communicate and coordinate with internal departments on sales planning
• Respond promptly to customer inquiries, manage all incoming customer queries, issues or grievances with patience, positivity and professionalism over the phone and/or via emails;
• Keep records of customer interactions, record details of inquiries or complaints and actions taken by relevant colleagues;
• Follow up to ensure that appropriate actions were taken on customers' issues or requests and that customer issue has been revolved successfully;
• Report unresolved customer grievances or special requests to Business Development Manager for further investigations
• Any other ad-hoc duties.

Requirements

• Candidate must possess at least Professional Certificate / O’ Level / NITEC or recognised diploma in a related field;
• Minimum 1 year of experience in similar position;
• Experience in international movements of goods, freight forwarding or logistics industry would be an added advantage;
• Excellent communication skills; proficiency in Microsoft Office applications
• Mature, detail oriented & well organized; able to work independently with minimal supervision;
• Good team player, positive attitude and willing to learn;
• Skilled in working cross culturally and in developing relationships with colleagues;
• Preferably Junior Executive Level

You will report to the Business Development Manager and will assist to answer questions from customer about our company’s products and/or services.

Delivering information about our company’s offering, understanding potential customer’s needs to pitch for new sales and support existing customers by helping them to resolve their service issue, determining the root cause, rectifying the necessary and explanation or addressing the matter when required.

Contact relevant internal stakeholder to rectify and then clarifying with customer, quickly escalating the situation internally for customer if necessary, and follow up with internal stakeholder and customer until customer issue has been resolved.

Responsibilities

• Coordinate for sales team by managing schedules, filing confidential documents and communicating important and relevant information.
• Price update to internal stakeholders and system. (Monthly, quarterly or new model)
• Update sales performance (weekly) and record sales department KPI
• Generate reports (Weekly & monthly basis)
• Communicate and coordinate with internal departments on sales planning
• Respond promptly to customer inquiries, manage all incoming customer queries, issues or grievances with patience, positivity and professionalism over the phone and/or via emails;
• Keep records of customer interactions, record details of inquiries or complaints and actions taken by relevant colleagues;
• Follow up to ensure that appropriate actions were taken on customers' issues or requests and that customer issue has been revolved successfully;
• Report unresolved customer grievances or special requests to Business Development Manager for further investigations
• Any other ad-hoc duties.

Requirements

• Candidate must possess at least Professional Certificate / O’ Level / NITEC or recognised diploma in a related field;
• Minimum 1 year of experience in similar position;
• Experience in international movements of goods, freight forwarding or logistics industry would be an added advantage;
• Excellent communication skills; proficiency in Microsoft Office applications
• Mature, detail oriented & well organized; able to work independently with minimal supervision;
• Good team player, positive attitude and willing to learn;
• Skilled in working cross culturally and in developing relationships with colleagues;
• Preferably Junior Executive Level

We are looking for someone who is 100% customer-oriented, empathetic, and filled with positive energy to join our team. You will be key to making tens of thousands of people happy and satisfied customers! Sounds like a tall order? It isn't!

Simply reply to our customers promptly and give them your listening ear.

That's it really!

Responsibilities:

• You will spend most of your time answering email enquiries from the public and members. Calls are usually handled by another department.
• When required, call our members to better understand their requests.
• When the need arises, help attend to online chat/social media requests.
• Support marketing efforts by making outbound calls.
• Communicating and coordinating with internal departments at all levels.
• Assist the supervisor to plan and manage team members
• Provide the team members with guidance and assistance
• Perform any ad hoc duties assigned by supervisor

Requirements:

• Must possess excellent spoken and written English and the ability to speak other local languages is a plus (to liaise with customers)
• Familiarity with computer, cloud and mobile applications is a MUST
• Having a class 3/3A/2B/2A/2 license would be a strong plus
• Basic computing proficiency in office applications
• Priority will be given to Singaporeans

Roles & Responsibilities

• Prepares and respond to customer inquiries by studying products, services, and customer service processes.
• Co-ordinate and monitor shipments with contractors and vendors and update both internal & external stakeholders.
• Engage in departmental discussions to resolve customer issues pertaining to operations, customer service or any other sales-related issues.
• Assist on day-to-day logistics & fleet related operations (import-export clearance, documentation, expediting, M&R, inventory control etc.)
• Performs data entry, opening & closing of files and costing preparation subsequent to invoice generation.
• Assist in the preparation of RFQ, Pricing & Quotations.

Requirements

• Degree education in Logistics or possesses a Chemistry background.
• Relevant work experience in the Logistics or Transportation field with no less than 3 years in the related industry is a must
• Experience in tank freight operations, fleet control & management & Tanks leasing.
• Technical knowledge and experience in handling M&R of ISO Tanks.
• Knowledge of DG cargo including IMDG/IATA is a must.
• Able to make tradenet declaration and familiar with Certificate of Origin
• Japanese speaking is a must.
• Able to start work immediately will have an added advantage

Accounts Executive

$2800 - $3500

5 days

Tai Seng

Job Responsibilities:

* Manage full sets of accounts.

* Prepare all payments, verification and checking entries for all cheques

* Prepare bank reconciliation statements

* Prepare all journals for monthly closing including reconciliation of all balance sheet schedules.

* Prepare yearly closing

* Submission of Quarterly GST and monthly CPF.

* Inter-company transactions.

* Oversee of AR and AP transactions for 4 companies.

* Maintain accounts payable and accounts receivable transactions.

* Pay vendor invoices and expenses claims.

* Other accounting-related duties as assigned.

* IR8A and IRAS submission

Job Requirements:

* Diploma/Degree in Accounting or equivalent professional qualification.

* Minimum 3 years of relevant working experience in accounting and financial reporting.

* Good accounting knowledge

* Proficient in MS Office applications.

* Good knowledge of the Singapore Financial Reporting Standards, GST Act and relevant tax rules and guidelines.

* Resourceful, self-motivated, meticulous and able to work independently with initative.

EA Name: MANPOWER ACCESS PTE LTD

EA License No: 13C6854

EA Personnel Name: Teo Zhi Wee

EA Personnel Registration No: R22103947

Customer Service & Admin

Working hours: 5 days/ 5.5 days (9am-6pm)

Location: Ubi/ Tai Seng

Salary: $2,200 - $2,500

Job Description

• Handle the customers inquiries promptly, providing excellent customer service

• Following up with customers on their enquiries

• Coordinate with external suppliers & installers for orders updates

• Coordinate with sales team for scheduling of orders

• Update/Maintain customer order information in the company’s system

• Ensure the timely processing of company’s billings to facilitate smooth accounts receivable

• All other adhoc admin duties

Job Requirement

• Have experience in Customer Service & coordination/ project management skills

• Able to work independently and detail-oriented person

• Fast and efficient person

Specific Job Duties and Responsibilities:

• To assist in identifying new potential clients, qualify and acquire new business accounts to achieve sales target.
• Assist in implementing sales strategies, analyzing trends and results.
• Assist in identifying and recommending enhanced and new services that answer clients’ business needs.
• Manage and build strong relationships with existing clients and advertising agencies in order to achieve a high level of customer satisfaction and repeat sales.
• Assist in preparation of proposal and credentials.
• Ensure the generation of required revenue from the assigned client portfolio.
• Assist in proper contract costing in order to meet the agreed budget targets.
• Assist in sales and marketing activities locally and in other states or in conjunction with senior staff.
• To ensure client’s in-store POSM delivered and executed in timely manner.
• Working closely with internal teams to handle client’s issues and solve strategically.
• Regular reviews and reporting on sales target and overall performance through periodical reports and discussion meetings.
• Work closely with colleagues on cross selling opportunities and other internal teams.
• Assist in gathering information on competitive landscape and market trends.

Job Requirements:

• Diploma / degree in Marketing, Business or related field.
• 1 to 2 years of experience in client servicing or advertising sales. However, fresh graduates without experience but possess personal attributes (stated below) are also encouraged to apply.
• Good command in English (written & oral), Chinese dialect (oral) is an added advantage.
• Self-starter, organized, resourceful, independent and self-motivated, strong interpersonal and communication skills, result oriented, a team player and IT savvy.

As a Customer Care Officer, your primary responsibility is to ensure the smooth scheduling of customer installations and handle inquiries from existing and potential customers. You will play a crucial role in delivering exceptional customer service and maintaining positive relationships with clients. This position involves a combination of administrative tasks and direct communication with customers to address their needs and concerns effectively.

Key Responsibilities:

1. Schedule customer installations according to availability and prioritize appointments based on urgency and customer requirements.
2. Coordinate with installation teams to ensure timely arrival and completion of installations, resolving any scheduling conflicts that may arise.
3. Respond promptly to customer inquiries via phone, email, or in-person, providing accurate information and assistance regarding products, services, and installation procedures.
4. Address customer complaints and concerns professionally, striving to achieve satisfactory resolutions and maintain high levels of customer satisfaction.
5. Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions, utilizing the company's CRM system.
6. Collaborate with other departments, such as sales and technical support, to streamline processes and improve overall customer experience.
7. Stay updated on product knowledge and company policies to provide accurate information to customers and ensure compliance with company standards.
8. Proactively identify opportunities to enhance customer service processes and contribute to the continuous improvement of service delivery.

Job Requirements:

1. Prior experience in a customer service or administrative role, preferably in a related industry such as telecommunications, utilities, or technology.
2. Excellent communication skills, both verbal and written, with the ability to interact professionally with customers and colleagues.
3. Strong organizational and time management skills, with the ability to multitask and prioritize tasks effectively in a fast-paced environment.
4. Problem-solving abilities and a customer-focused mindset, with a proactive approach to addressing customer needs and resolving issues.
5. Proficiency in using computer software, including Microsoft Office suite and CRM systems, to maintain accurate records and communicate with customers.
6. Flexibility to work a 5.5-day week, with regular working hours from 9:00 am to 6:00 pm, and occasional overtime or weekend shifts as needed.
7. A positive attitude and a willingness to learn and adapt to new processes and technologies.
8. High school diploma or equivalent; additional qualifications in customer service or related fields are a plus.

Salary: $2300 - $2500 per month

Working Hours: 9:00 am - 6:00 pm, Monday to Friday, with half-day on Saturday (5.5 days per week)

This job description outlines the primary duties and requirements for the position of Customer Care Officer. Candidates who possess the necessary skills and qualifications are encouraged to apply and contribute to our team's success in delivering exceptional customer service.

• Leading Asset Management Company
• Vibrant Working Environment
• AWS + Performance Bonus

Responsibilities:

• Managing day-to-day incoming and outgoing calls and maintaining of Company's telephone directory.
• Managing incoming and outgoing mails and parcels.
• Responsible for maintaining all internal meeting rooms to ensure rooms are clean & presentable.
• Receiving, informing and guiding visitors including coordination with employees and serving drinks in a professional and warm manner.
• Monitor and maintain an adequate inventory of office and pantry supplies.
• Placing orders and issuing of all admin-related Purchase Orders (POs).
• Assist with company-wide events management such as department birthdays celebration and quarterly interaction.
• Any other ad-hoc duties as assigned by the Management when required.

Requirements:

• Minimum 1 year of relevant front desk/office admin experience.
• Able to work independently, team player, reliable, flexible and proactive
• Pleasant, professional personal presentation and customer oriented
• Proficient knowledge of Microsoft Office application

Working Location: Raffles Place

Working Hours: Mon- Fri 8.30am - 6.00pm

Salary: Up to $2,800

To apply, please submit your detailed CV with the following details for faster processing:

• Reason for leaving
• Expected salary
• Earliest availability date

We regret that only short-listed candidates will be contacted shortly.

Receptionist will undertake and be proficient in administrative duties that will include but not be limited to:

• Mail/ parcel incoming/ outgoing deliveries, internal distribution, and communications to users
• Mails and newspaper management
• Meeting room bookings and visitors’ registration
• Reception and visitor management
• Badge management
• General enquiries
• Answering and screening Incoming calls
• Ensuring reception desk is covered at all times
• Cheques received to be updated in excel sheet
• Arrange monthly courier for deposited cheques
• Arrange monthly courier for archive invoices to AP In India

The Receptionist is generally the first point of contact for visitors, users, and vendor personnel. That ever-present welcoming smile and greetings is the start of the great Workplace Experience for visitors and regulars alike. Receptionist needs to portray Professionalism and Demeanor: Maintaining a consistent professional, friendly appearance, and workspace environment.

Facilities Admin will undertake and be proficient in administrative duties that will include but not be limited to:

• Day to day operations in handling requests and resolving issues
• Daily site walk to check for any facilities defects and ensure all equipment is in good working condition. All stationeries topped up and available. All site walk documents properly recorded and filed.
• Ensure all service requests are promptly communicated and attended to (Priority)
• Be on top of all the meeting rooms requests and set up according to the users instructions. AV and audio equipment are set-up, tested and in working condition before user starts
• Ensure asset retirement process had been properly executed
• Ensure lockers, cabinets and pedestals had been properly recorded and managed
• Request of Digital signage to be uploaded at the various locations
• Vendor work permits including safe work method statements, Risk assessment and service validation submitted to building for approval.
• Arranging servicing/ maintenance of vendors for equipment. Communications for the PTW and required documents.
• Consumables inventory management which includes stationeries, pantry, and barista supplies
• Purchasing of material, equipment & supplies
• Monthly Printer meter readings and submit to portal. Erase resigned employees from the printer record.
• Create new hire mail slot and retrieve resigned employees mail slot.

An important aspect of your role is to understand the status of the offices and facilities, for which you will often be taking floor walks to inspect the condition of the building.

You will be responsible for booking and managing Service Request tickets through the platform.

You will be working with vendors for the supply of goods and services, receiving and inventorying stationary items, pantry items and spares such as toner cartridges and light bulbs. You will be sure to check all incoming deliveries for accuracy and to document the receipt of such goods. For vendor services, you will confirm the operatives present their Safe Work Method Statements and you will escort them to the area of work, registering the names and attendance hours. You will not be required to inspect and validate their work if the work is specialized.

Part of your job scope is to hit key performance indicators and meet service levels required. This is on top of Meeting the clients’ facilities needs, Making everyone safe and risk-free, Be a Team Player & Be Client Focused.