Total 152 Senior Executive accounts executive job vacancies in Kuala Lumpur

As the Closer in the Sales Account Executive position at Programmer Force (pvt) Ltd., your primary responsibility is to finalize deals and onboard potential customers within the technology and software development sector, with a focus on RegTech and KYC/AML/KYB solutions. You'll leverage your sales expertise to convert qualified prospects into loyal clients, bridging the gap between Marketing and Sales teams. Your success depends on understanding client needs, articulating value propositions, and adeptly closing deals. By employing various sales strategies, negotiating terms, and ensuring client satisfaction, you'll drive revenue growth and foster long-term client relationships in the regulatory technology landscape.

Responsibilities:

• Take ownership of closing deals and securing commitments from potential clients within the technology and software development sectors.
• Collaborate with the Marketing and Sales teams to understand client needs and tailor solutions accordingly.
• Manage and nurture client relationships throughout the sales process, ensuring a seamless experience from prospect to customer.
• Utilize sales techniques and negotiation skills to overcome objections and finalize agreements with prospective clients.
• Coordinate closely with internal stakeholders to streamline the closing process and address client concerns effectively.
• Maintain a deep understanding of Programmer Force's products/services and effectively communicate their value to clients.
• Provide regular updates and reports on sales activities, pipeline status, and revenue forecasts to senior management.
• Stay informed about industry trends, competitor activities, and market developments to identify new opportunities and stay ahead of the curve.

Experience and Qualifications

• Proven experience in a sales role, with a track record of success in closing deals and driving revenue growth within the technology sector.
• Strong proficiency in sales techniques, negotiation strategies, and objection handling,
  particularly within technology-focused industries.
• Extensive background in selling to technology-driven organizations, with a deep understanding of client needs and pain points in the software development space.
• Demonstrated ability to convert leads into loyal clients, with a focus on delivering exceptional customer service and building long-term relationships.
• Proficiency with CRM software (e.g., Hubspot) and sales tools to manage pipelines, track activities, and optimize performance.
• Excellent communication skills, both verbal and written, with the ability to convey complex ideas and solutions in a clear and compelling manner.
• Bachelor's degree in Computer Science, Marketing, Business Administration, or a related field.

Great to Have Experience and Qualifications:

• Experience in a closers role within the technology sector, with a strong track record of exceeding sales targets and driving revenue growth.
• Familiarity with software development processes, coding practices, and industry standards, enabling you to understand client requirements and tailor solutions effectively.
• Comfortable with sales cycles ranging from 3-9 months, with the ability to navigate complex deal structures and decision-making processes.
• Knowledge of reseller/system integration channels in cybersecurity or identity management solutions, providing insights into additional revenue streams and partnership opportunities.

Example Objectives:

Success in the Sales Account Executive role in the Closer's role is measured by metrics such as revenue generated, deal closure rates, and client satisfaction scores. Meeting or exceeding sales targets, expanding the client portfolio, and driving repeat business are key indicators of success, along with contributing to the overall growth and profitability of Programmer Force (pvt) LTD. 

#pf

We are looking for a creative and energetic Marketing Executive to join our team and play a key role in driving brand awareness and engagement. You will be responsible for managing events, executing organic social media campaigns, overseeing marketing initiatives, and ensuring our website is up-to-date and functioning smoothly. This is a fast-paced and dynamic role, perfect for someone who thrives in a collaborative environment and wants to learn the breadth of marketing.

Responsibilities:

Event Management:

• Assist in planning and execute in-person events and webinars across all StashAway markets, with a strong focus on Singapore.
• Assist in planning and execution of event promotion and registration processes.
• Work with designers and copywriters to produce event promotional material.
• Measure event success and report on key metrics.
• Look for ways to amplify StashAway brand awareness through events.

Social Media Management:

• Assist in developing an organic social media calendar for Singapore, Malaysia, Hong Kong, Thailand, and UAE markets.
• Create engaging content (written, visual, and video) for various social media platforms.
• Grow community engagement on social media platforms.
• Monitor and analyse social media performance, and recommend strategies for improvement.

Marketing Campaign Execution:

• Ensure timely execution of Singapore marketing campaigns.
• Work closely with CRM, online marketing, product marketing, design and other relevant teams to ensure smooth campaign launches.
• Measure campaign performance by providing reports on key metrics.
• Conduct competitor research across all markets.

Website Management:

• Maintain and update content on the website regularly

• Proficiency in English, both spoken and written.
• Understanding and experience in event management.
• Understanding and experience in social media marketing principles and best practices.
• Ability to manage multiple work streams and be organised to work towards deadlines.
• Experience with Strapi would be a good to have.

Employee financial and physical well-being

• Compensation package: You will receive a competitive total compensation package that includes employee stock options if you are a full-time employee.
• Personalised insurance and comprehensive health coverage: Full or partial subsidy of your personal hospitalisation and surgical insurance premium and access to panel outpatient GP, specialist, dental, wellness, and health screening partners.
• Management fee discount: You will receive an employee discount on your asset management fees when you invest with StashAway.

Flexible work arrangements and policies

• Work-from-home policy: You may choose to work from home or the office depending on what works best for you and your team.
• Work-from-anywhere policy: You may request to work remotely for up to eight weeks in another country.
• Unlimited paid annual leave: It should be simple for you to decide if you would like to take more or fewer days off. We trust that you are accountable for your work and know best if you need 10 or 30 days of paid annual leave that year.
• Personal work equipment budget: It’s important that you have a workstation that’s optimal for you wherever you are.

Learning and development opportunities

• You will be given an annual Learning and Development budget to help you continuously learn in your pursuit of your professional and personal development. You may use the budget for resources and tools that may help you perform better at work.

Team bonding budget and initiatives

• Quarterly team bonding budget: We encourage you to socialise with colleagues across job functions, departments, and entities to know them better as individuals beyond what they professionally do.
• Annual off-sites (Oct): Each off-site gathers all employees for a full day of company-wide team bonding activities and challenges

Employee financial and physical well-being

• Compensation package: You will receive a competitive total compensation package that includes employee stock options if you are a full-time employee.
• Comprehensive insurance coverage: Free panel outpatient GP clinic visits, group hospitalisation and surgical insurance, and Covid hospitalisation insurance coverage (conditions apply).
• Management fee discount: You will receive an employee discount on your asset management fees when you invest with StashAway.
  

Flexible work arrangements and policies

• Hybrid working arrangement: You may choose to work from home or the office depending on what works best for you and your team.
• Work-from-anywhere policy: You may request to work remotely for up to eight weeks in another country.
• Unlimited paid annual leave: It should be simple for you to decide if you would like to take more or fewer days off. We trust that you are accountable for your work and know best if you need 10 or 30 days of paid annual leave that year.
• Personal work equipment budget: It’s important that you have a workstation that’s optimal for you wherever you are.


Team bonding budget and initiatives


• Quarterly team bonding budget: We encourage you to socialise with colleagues across job functions, departments, and entities to know them better as individuals beyond what they professionally do.
• Annual off-sites (Oct): Each off-site gathers all employees for a full day of company-wide team bonding activities and challenges.

You will play an important role to:

• Responsible on the production of marketing materials to promote the trade show
• Develop and execute comprehensive marketing campaigns to engage audiences, and undertake campaign planning and execution for multi-channel and cross device marketing by proposition to deliver campaign metrics.
• Translate marketing strategies into practical campaign execution metrics including acquisition targets, customer engagement and retention targets, brand awareness and new proposition development and other innovation goals.
• Implement content strategy with wider marketing and related teams (e.g. Creative), to define specific content, customer experience and target journeys by channel and specific measurable goals to inform optimisation and RoI.
• Effectively manage project timelines, ensuring all marketing initiatives are delivered on time and within budget.
• Manage processes and platforms to ensure appropriate visibility and tracking of multi-channel conversion and channel attribution.
• Leverage in depth audience understanding to better target / personalise marketing content that resonate with audiences at the right time.
• Work independently with minimal supervision, displaying self-motivation, initiative, and the ability to prioritize tasks effectively.

LUXASIA is the leading beauty omnichannel distribution platform of Asia Pacific that has successfully enabled brand growth for more than 100 luxury beauty brands. Our integrated brand-building capabilities include luxury retail, online commerce, consumer marketing, and supply chain management. Since 1986, the company has partnered the world’s finest brands, such as Aveda, Bvlgari, Calvin Klein, Diptyque, Hermes, La Prairie, Montblanc, and SK-II. We have also established Joint Ventures with the likes of LVMH Group, Elizabeth Arden, Puig, Yves Rocher, and By Terry. At the core of our business is a diverse and dynamic #OneTeam of 2000 talents that shape the face of luxury beauty, and delights consumers daily across our growing footprint of 15 markets.

Why Join Us?

At LUXASIA, we believe there is beauty within every talent – that is you.

We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific, and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you the autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.

With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn’t that beautiful?

Position purpose:

This role requires a proactive, a team player & an open minded individual as a Supply Chain Executive reporting direct to Regional Operation Manager.

Demand planning:

• Demand planning for Malaysia.
• Manage stock reservation Storage location for Malaysia.
• Coordinate with the stakeholders of forecast Bias, supply risk & SLOB.
• Manage the Planning book and lead in monthly SNOP meeting.
• Review & submit monthly resupply for Hong Kong upon consolidate planning book.
• Manage reports for Malaysia (inventory overview & SLOB report).

Logistics:

• Outbound shipments to Luxasia countries, include the following:

• Inbound shipments from Global to Southeast Asia Joint Venture:
• Process invoices for Global to Malaysia Joint Venture
• Manage Malaysia stock transfer:
• Get freight quotation approved.
• Liaise with outbound team for booking of shipments.
• Manage Inbound discrepancies.
• Manage Malaysia bundling (Article creation, Update PLC, bundle PO to send to warehouse for processing, Ensure HSA & ICP updated, decoding assigned).
• Stocks transfer within Storage location (MIGO).
• Assist with reports (Supply tracker, tracking shipments, consolidate discrepancies, outbound freight details)

• 3-4 years experiences in Demand/Supply & inbound/Outbound. Diploma/Degree holder preferred.
• Good communication skills.
• Well versed in SAP, MS excel & PowerPoint.
• A great team player.
• Positive, good learning attitude, critical thinker, problem solving & open to take up challenges.
• Able to adapt to changes in FMCG industry.
• Willing to perform other ad-hoc duties assigned by manager.

Do you have what it takes to succeed in a fast-paced and intense environment? Do you thrive on challenges? Do you want to bring innovative ideas to life? Are you keen to abandon the status quo, try new things, embrace failures as lessons, recover fast, yet always pursue excellence?

If so, you are the one we are looking for. JOIN US and let’s grow together.

To explore other careers opportunities, visit our careers page @ https://www.luxasia.com/careers/

If you have a question for us, please drop us an email here.

We regret to inform you that only shortlisted candidates will be contacted. Thank you.

Recruitment Privacy Notice

By proceeding with your application, you confirm that you have read LUXASIA's recruitment privacy notice [https://www.luxasia.com/recruitment-privacy-notice/] and consent to the LUXASIA group collecting, processing and disclosing your personal data for purposes specified in the notice.

Note to staffing agencies

Please DO NOT contact LUXASIA’s employees or Talent & Excitement (T&E) team in an attempt to present candidates for our roles. LUXASIA has our own panel of appointed agencies that we work with. Any agency who is interested to work with us must obtain prior written approval from LUXASIA’s T&E team before you submit candidates’ resumes, and then only in conjunction with a valid fully executed contract for service and in response to a specific job opening. LUXASIA will not pay a fee to any Agency that does not have such agreement in place. Thank you for your understanding.

• Empowering, fun and vibrant culture to grow professionally
• Strong learning ground for your career and opportunity to work with globally renowned brands
• Complimentary Goods and Flexi Benefits

EBC Financial Group – a global financial services provider headquartered in the dynamic city of London, we specialize in global financial investment, asset management and financial consulting. Our team consists of seasoned professionals and young talents who bring diverse perspectives and exceptional skills to the table. Since our establishment in 2020, our company has experienced rapid growth. We currently operate in major financial hubs worldwide, including Cyprus, Sydney, Singapore, Kuala Lumpur, Hong Kong, Tokyo, Bangkok and more. At EBC, integrity, respect, and youth are our core values. The right candidate will have the opportunity to work with experienced professionals and be part of a dynamic and innovative team. Join us on our mission to create value for our clients and become a trusted partner in the global financial market. 

Job Summary:

We are seeking a talented and dynamic Marketing Executive specializing in Social Media and Performance to join our team. The ideal candidate will be responsible for developing and executing social media strategies to enhance brand visibility and engagement, as well as managing performance marketing campaigns to drive lead generation and conversion. The Marketing Executive will work closely with cross-functional teams to ensure alignment with overall marketing objectives and contribute to the growth and success of the company.

Key Responsibilities:

• ·       Develop and implement social media strategies across various platforms to increase brand awareness and engagement.
• ·       Create and curate engaging content for social media channels, including but not limited to Facebook, Instagram, Twitter, LinkedIn, and YouTube.
• ·       Monitor social media trends, analyze performance metrics, and optimize strategies to maximize reach and engagement.
• ·       Manage social media advertising campaigns, including budget allocation, targeting, ad creation, and performance tracking.
• ·       Collaborate with internal teams to develop creative assets, such as graphics, videos, and copy, for social media content.
• ·       Stay up-to-date with industry best practices and emerging trends in social media marketing and performance advertising.
• ·       Plan and execute performance marketing campaigns across digital channels, such as Google Ads, Facebook Ads, and LinkedIn Ads, to drive lead generation and conversion.
• ·       Conduct A/B testing and performance analysis to optimize campaign performance and return on investment (ROI).
• ·       Work closely with the marketing team to ensure consistency in brand messaging and alignment with overall marketing objectives.
• ·       Prepare regular reports and presentations on social media and performance marketing performance, insights, and recommendations.

• ·       Bachelor's degree in Marketing, Communications, Business Administration, or related field.
• ·       Proven experience in social media marketing, performance marketing, or digital marketing.
• ·       Strong understanding of social media platforms, algorithms, and best practices.
• ·       Experience with social media management tools, such as Hootsuite, Buffer, or Sprout Social.
• ·       Proficiency in performance marketing platforms, such as Google Ads, Facebook Business Manager, and LinkedIn Campaign Manager.
• ·       Excellent written and verbal communication skills, with a keen eye for detail.
• ·       Analytical mindset with the ability to interpret data, draw insights, and make data-driven decisions.
• ·       Creative thinking and problem-solving skills, with the ability to innovate and adapt to changing trends.
• ·       Ability to work effectively both independently and collaboratively in a fast-paced environment.
• ·       Strong organizational and project management skills, with the ability to prioritize tasks and meet deadlines.

ROLE POSITIONING AND OBJECTIVES:

While leads are provided, you will be expected to:

• Have the ability to sell gift cards on the phone and mainly communicate with HR managers, Office Administrators and Benefits managers looking to partner with foodpanda for business.
• Able to understand and meet the needs of our potential partners and immediately build a trusting relationship.
• Achieve sales target which given by the manager.
• Build relationship and manage new clients.
• Proactively communicate with other PIC at client side, when & if needed.
• Comfortable in working with online business tools such as Google applications. Experience with Salesforce a plus,but not mandatory.
• Meet requirements in the areas of documentation accuracy, partner approval and systems processing.
• Meet the expected daily productivity in terms of number of calls and sales
• be resourceful & able to handle client objection   

WHAT YOU WILL OWN:

• Enjoyable, dynamic and challenging working environment
• Responsibility from day one in a fast-growing global company
• Employee Discount Codes
• Regular company and team events
• E-learning platform

Establishes project priorities and schedules, in line with strategic plans and operating objectives. Provides specialized advice, facilitation, and support to management, faculty, staff, and/or students in the development and implementation of effective systems, procedures, programs, and/or practices. May oversee one or more specified key operational or business functions for the unit, as appropriate to individual requirements:

Responsibilities:

• To coordinate with 3PL & in-house team for installation/service.
• To work with customers to check aircon unit upon receiving.
• To handle RMA cases when necessary.
• To coordinate with customer service and customers on installation/service appointments.
• To conduct check on installation team and report to management on workmanship compliance.
• Troubleshooting and training.
• QC of installation works.
• Any other task assigned by supervisor.
• To assist customer in resolving with smart home application issue.

Why join us?

• PRISM+ is a great place to push your career to the next level.
• At PRISM+, we operate with the shared values of integrity, quality and accountability in everything we do.
• PRISM+ work culture is built on collaboration and innovation as we believe that innovation and teamwork is our key value to success, and we practice in everything we do.
• Exceptional learning and professional development opportunities.
• Our people are our brand, PRISM+ is where friendly, intelligent and forward-thinking people gather. This is a chance to work within a culture of camaraderie and grow your career the way you want. So, come for the big opportunities and stay for the people.

• Candidate must possess at least a Degree.
• Required language(s): English/Malay/Chinese.
• Minimum 1 year of working experience in the related field will have an advantage.

Common Ground is the home of Malaysia's largest Coworking community and leading Coworking space, with over 20 locations in 3 countries. Our mission is to transform work cultures through beautifully designed spaces, meaningful people engagement and the adoption of digital technology.

We are looking for a talented and passionate Finance Executive to help us to achieve our mission and create a welcoming and collaborative community.

Duties and Responsibilities:

• Responsible for the daily operations of accounts assigned including account receivable, journal entry, bank reconciliation

• Carry out account receivables, prepare invoices, official receipt, daily, weekly & monthly collection reports, work closely with operation and the team, etc.
• Monthly closing of management account in a timely manner
• Prepare weekly/monthly management, landlord reconciliation and sales commission reports
• Ensure proper maintenance of documentation and filing to support financial reporting
• Check and verify documents on reconciliation and ensure proper documentation for internal and external auditor’s review
• Timely reporting to Management
• Assist to update Balance Sheet and P&L Notes
• Involved in BS Notes review with the Group Finance Team
• Support Malaysia AR Finance Team from time to time (if any)
• Other ad hoc tasks

• Diploma/Advance Diploma/Degree in Accounting or Finance

• Meticulous and attention to detail

• 1-2 Years working experience in Accounting and Finance role

• Hands on experience in Accounting Software

• Proficient in Microsoft Office (Word, Excel, Outlook)

• Must be able to work independently under tight schedules

• Fresh graduates are welcome to apply

• Training and development opportunities for “hard skills” and functional competencies as well as “soft skills” and leadership competencies
• Personalised development plans and growth opportunities within the organisation
• Team activities and annual company-wide events
• Exclusive discounts at partnered restaurants

Quality Assurance analysts audit interactions to measure adherence to prescribed company policies and processes. The analyst is a flag bearer for the foodpanda brand and evaluations interactions with an objective of improving overall customer and rider experience through providing feedback on SOP, Process and agent behavior

• Auditing a team of front line agents across channels like Chat, Call & Email for transaction quality and SOP adherence for Customer service
• To maintain desired levels of productivity & accuracy on audits performed by self
• To coach front line agents on overall SOP, Process and new changes
• Perform analysis to identify the root cause of potential issues. Partner with internal stakeholders to drive CSAT improvement projects

DUTIES AND RESPONSIBILITIES:

• Performs chat & call monitoring and provides trend data to the site management team.
• Uses a quality monitoring data management system to compile and track performance at team and individual level.
• Performs monitors of chat, Call, and email responses. Participates in call listening/ interaction deep dive programs to identify rider needs and expectations.
• Provides feedback to call center team leaders and managers.
• Analyze CSAT ratings for the country/ BPO to identify customer pain points.
• Flag non performing agents & support performance with coaching & feedback interventions via team leader
• Participate in weekly calibrations/ performance review calls with BPO partner to measure/track or implement improvement initiatives
• Participate in calibration calls to improve overall understanding & usage of QA Scorecard

WHAT YOU WILL OWN:
- Tasked with the care of a portfolio of partner accounts, you will be expected to:
- Be willing to learn the ability to sell on the phone as second nature.
- Self-motivated, goal-oriented, able to work independently and as part of a team.
- Meet the expected daily productivity in terms of the number of calls and sales.
- Problem-solving comes as second nature; constantly striving to provide solutions that are in sync with company offers.
- Be sales-minded and resourceful to hit set KPIs.
- Using CRM tools to record calls, sales and other useful information accurately.
- A knack for objection handling, persuasiveness, instilling urgency and acting in a fast-paced fashion.

• Help in the strategy (if Required) for and execute all local paid online acquisition efforts including:

- Facebook, Twitter, Instagram, Tik-Tok ads

- Search engine marketing (SEM)

- Google Display Network (GDN) and other Banner ads

- Affiliates

• Collect data and track the performance of all marketing activities and channels against set KPIs (CPI, CPO, CPA, PPC etc.)

• Manage day to day workflow and setup for projects and campaigns across platforms • Regularly provide analysis on performance against forecasts and making adjustments as necessary to fulfil the set objectives

• Serving clients for tasks such as performance media briefing, strategy planning, budget allocation, campaign analyses and quarterly business reviews

• Spearheading relations with account team working on common accounts to ensure alignment with clients

• Ability to troubleshoot technical issues on campaigns, especially conversion-oriented ones

• Innovating to improve performance, growth and profitability across all channels

• Keep up-to-date with market trends and come up with creative ideas that are one step ahead of the competition

• Share best practices with peers within group

• Accountability and full ownership for campaign performance and aligned KPIs

• Training and mentoring executives to take up implementations across platforms

ROLE POSITIONING AND OBJECTIVES:

We are looking for Executive, Commercial who are persuasive and demonstrate selling, communication and closing skills. The Commercial Executive is responsible for the process of calling, pitching, closing and servicing existing partners..

WHAT YOU WILL OWN:

Tasked with the care of a portfolio of partner accounts, you will be expected to:

• Meet the expected daily productivity in terms of the number of vendor sales calls to sell assigned products.
• Be sales-minded and resourceful to hit set KPIs.
• Manage vendor objections according to set guideline
• Record calls, sales and other useful information accurately into CRM tool following guidelines
• Active check and respond in the company’s collaboration platform

• Help in the strategy (if Required) for and execute all local paid online acquisition efforts including:

- Facebook, Twitter, Instagram, Tik-Tok ads

- Search engine marketing (SEM)

- Google Display Network (GDN) and other Banner ads

- Affiliates

• Collect data and track the performance of all marketing activities and channels against set KPIs (CPI, CPO, CPA, PPC etc.)

• Manage day to day workflow and setup for projects and campaigns across platforms • Regularly provide analysis on performance against forecasts and making adjustments as necessary to fulfil the set objectives

• Serving clients for tasks such as performance media briefing, strategy planning, budget allocation, campaign analyses and quarterly business reviews

• Spearheading relations with account team working on common accounts to ensure alignment with clients

• Ability to troubleshoot technical issues on campaigns, especially conversion-oriented ones

• Innovating to improve performance, growth and profitability across all channels

• Keep up-to-date with market trends and come up with creative ideas that are one step ahead of the competition

• Share best practices with peers within group

• Accountability and full ownership for campaign performance and aligned KPIs

• Training and mentoring executives to take up implementations across platforms

ROLE POSITIONING AND OBJECTIVES

To possess strong knowledge of the process and has the ability to influence the riders perception of our brand. Someone who has good communication and analytical thinking skills to establish a positive image of our business to the riders, customers and the vendors. You should not just be able to assist our riders on a daily basis but also should be able to grasp the insights from your day to day work to provide insights on how we can make the riders experience seamless with foodpanda. You will function as the first point of contact or frontliner who assists our riders with their concerns for both delivery and non-delivery related enquiries.

WHAT YOU WILL OWN:

• Handle inquiries from Riders and Order related issues via live chats/calls/email to ensure seamless customer and rider experience
• Develop excellent product knowledge to enhance riders’ experience and support
• Provide riders guidance in order to address the concerns raised, both on the deliveries and other issues
• Able to function as a one stop assistance centre by providing first contact resolution to our riders/stakeholders
• Able to multitask working on various channels
• Handle complaints, provide appropriate solutions and alternatives within the allocated time
• Adhere to the quality process set to ensure that we are providing accurate and timely service to the riders
• Grow as part of Live Operations in line with our foodpanda values and COE principles
• Ability to work on personal and team goals as part of a dynamic team in a fast paced environment

ROLE POSITIONING AND OBJECTIVES

As a Content Editorial agent, we are responsible for creating and updating our vendor’s menu according to their actual menu while ensuring that the quality we are reflecting in our foodpanda frontend is at par with the company’s standard.

We are also responsible for working on the request within the target SLA. We are expected to deliver quality service in an effective and efficient manner to provide maximum vendor experience.

WHAT YOU WILL OWN:

• Administer all editorial tasks within the assigned scope of work efficiently
• Manage and submit cases within the SLA
• Identify vendor’s need by understanding the requirements and ensure that it is according to the content SOP
• Ensure that quality standards are maintained in creating and updating menu
• Ensure that target productivity and quality scores are met
• Ensure compliance with company policy and procedures
• Participate in daily team huddle
• Proactively provide feedback and suggestions for the improvement of SOP
• Assist the RTA/TL in executing ad-hoc tasks as and when required
• Able to handle timelines and take ownership of tasks assigned