Community Housing Assistant
Portsmouth
Permanent, Full time (37.5 hpw)
Pay circa £25,000 pa depending on skills and experience, plus great benefits including Health Cash Plan.
Home, a place where you belong
This is a great job opportunity for a Community Housing Assistant to join Home Group’s awesome housing team in the London and South East region, based in our new office in Port Solent. As our Community Housing Assistant (CHA) you’re the face-to-face customer support to our communities. If you like variety, meeting and supporting customers, and want to develop a career in housing, then this is the perfect job for you!
Typical day as our Community Housing Assistant
- You’ll support our housing managers to look after their patches from Portsmouth to Worthing and everything in between!
- You will help us to improve our local neighbourhoods. This will include carrying out estate inspections, meeting customers and contractors on site.
- You will work with customers to deal with ‘low level’ anti-social behaviour, such as parking issues or neighbour disputes.
- You’ll support with tasks such as managing our voids processes which includes liaising with local authorities, managing mutual exchanges and all aspects of tenancy management admin.
- You’ll also manage the admin tasks including updating records, ordering, and arranging payment for works to be done.
- Working with your community housing assistant team colleagues to give our customers the best customer experience possible.
Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, we're in the top 10 for Great Places to Work in the UK!
You bring
- A “can do” positive attitude, you’re proactive and well organised, able to work on your initiative.
- A real passion for delivering excellent customer service and a genuine desire to help your customers.
- Confidence working collaboratively with colleagues in other parts of the business and external partners.
- An understanding of housing management would be ideal, but they’re not deal breakers!
- The ability to use technology to navigate our systems and update customer records.
- An appreciation that this is a role where you'll spend about half of your working week out on our estates and the rest of the time working from our new office in Port Solent or working from home. You will be joining a brilliant team and you will receive lots of support to help you learn the role.
Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review.
Our team
You’ll join Louise who is an Operations Manager who not only likes going for a run, enjoys sea swimming on the south coast too! You will also join a team of Housing Managers, Community Housing Assistant, Financial Inclusion Partners and a Senior Housing Manager.
We’re super passionate about what we do! We’re really proud of the positive differences we have made to our customers lives. We’re a supportive bunch and talk together on a regular basis and use ‘Teams’ to keep in touch and show each other how to do things when we can’t be together, so although working from home you are part of a larger very supportive and knowledgeable team.
Job details
- This is a hybrid role so you will have a mix of working from home, in the community and in our new office at Port Solent. Wherever you are working, we do all work together and support each other.
- There may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview.
- We mainly work Monday to Friday but work the occasional evenings to meet with customers if it is required. The great news is that you’ll be able to shape your own diary.
- To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!
- You’ll need a Standard DBS check done and we pay for that.
- If you want an informal chat to find out more before you apply for this amazing role, please contact Louise on 07843 631985.
A place where you belong
Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!
What’s in it for you?
- 34 days annual leave (includes bank hols and a “me day” to use whenever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
- Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
- Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
- We’re a Great Place to Work and 10th Best place in the UK for Wellbeing”
- We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
- Generous pension scheme with life insurance of 3x salary.
- Explore our benefits in detail on our website.
Find out more
Click APPLY NOW to see our Community Housing Assistant job description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out.
Finally, do let us know if there’s anything we can do, to help you shine in our process at recruitment@homegroup.org.uk
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
Disability Confident.
