Total 5,002 account manager job vacancies in Customer Service category in Malaysia

Customer Service Manager

Location - South Lanarkshire
Salary - £37k - £45k

My client is looking for an experienced Customer Service Manager to join their Global business to lead and grow the team as they take their customers through the best journey.

You will work as part of my client's senior leadership team, developing and growing current solutions to help build the team to the best of its ability!

If you have a minimum of 5 years within a contact centre managerial position then this opportunity is not to be missed!

For further information, please apply below and I will call you ASAP with more information…

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Customer Service Manager

Location - South Lanarkshire
Salary - £37k - £45k

My client is looking for an experienced Customer Service Manager to join their Global business to lead and grow the team as they take their customers through the best journey.

You will work as part of my client's senior leadership team, developing and growing current solutions to help build the team to the best of its ability!

If you have a minimum of 5 years within a contact centre managerial position then this opportunity is not to be missed!

For further information, please apply below and I will call you ASAP with more information…

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Job Description

Undertake assessments within budgetary criteria, where individuals meet service eligibility, to meet the outcomes of older adults, and those with a physical disability including acquired brain injury, under the remit of the Social Work (Scotland) Act 1968 and subsequent legislation relevant to the function of care management.

There is a responsibility for the post holder to demonstrate a commitment to quality service delivery through continuous improvement for the benefit of the service and the organisation.

Working Pattern: 3 days per week Monday to Wednesday or Wednesday to Friday preferred, days can be negotiated.

Expected date of interview: 16 May 2024.

This post is regulated work with children and/or protected adults under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check. Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check. A confirmed offer of employment and commencement in the post will be subject to the outcome of both these pre-employment checks being deemed satisfactory.

This post has a minimum requirement of two references, one of these must be your current or most recent employer.

Fixed term for a period not exceeding 4 April 2025

Informal enquiries to Karen Irvine Tel: 01467 536528

A Privacy Notice giving you information on the data we hold on you, what we do with that data, who we share your data with and your rights under GDPR is available here. Alternatively we can send a copy if you ask us to by emailing askhr@aberdeenshire.gov.uk.

Proud member of the Disability Confident employer scheme

Salt is looking for an experience Advocacy Manager to oversee Customer Reference in SEA region and communicate with the stakeholders in the marketing team and sales team to decide the best customers to work with, arrange set ups for customer engagement opportunities including event participation and asset creation.

Responsibilities:

• Set strategy and vision for the implementation of our customer reference program in Japan and as the external contact for Cloud customers.
• Engage with marketing, sales, product and executive teams, on a daily basis, regarding customer advocacy. Train internal teams on use of reference materials, processes, programs and strategy for customer assets.
• Ensure a positive customer experience through day-to-day activities, and work as an advocate for our customers.

Mandatory Skills/Qualifications:

• Bachelor's degree or equivalent practical experience - MBA degree a plus.
• 5 years experience in business-to-business (B2B) marketing or developer marketing channels such as content, event and community marketing, direct emails and social media.
• Ability to speak and write in English fluently
• Project management skills and experience including websites, social media, reporting and managing vendors and agencies for content creation and review

Qualifications:

• Set strategy and vision for the implementation of our customer reference program in Japan and as the external contact for Cloud customers.
• Provide reporting and updates on a regular basis to track status of references, key gap areas and provide recommendations
• Work with local teams to build customer content such as videos, case studies, blogs, slides and then amplify them to showcase momentum of Cloud in the local market.

If interested, please share your updated CV at spanda@welovsalt.com or apply directly.

(CEI No: R1763696 / EA No: 07C3147)

Job Description

We are seeking candidates who are resilient, adaptable, critical thinking, problem solving, effective communication and commercial awareness to oversee and manage daily association management services (AMS) operations and event management covering pre-event planning, event execution and post-event management

Job Responsibilities

• Managing and servicing client organisations and stakeholders

• Membership Services and Support - Handling enquiries, requests and invitations, processing membership applications, coordinating membership renewal drive and maintain and update membership database.

• Board, Committee, Subcommittee and Annual General Meetings - coordinating and arranging meetings, preparing Notes of Meeting and follow up on action plans, follow up and collating of meeting attendance and quorum, preparing the meeting slides and meeting documents and preparing Minutes of Meeting and follow up actions.

• Events and Training Courses - plan, coordinate and manage events & training courses; liaising with venue partners, speakers, sponsors, organising committee, catering service; registration and payment; prepare event flyer and post-event & training courses reports

• Publications & Website - managing and posting on website and social media pages; handling of public relations (e.g. managing invitations, drafting of letters/responses/invitations); liaising and coordinating with external parties and producing, coordinating and circulation of newsletters.

• Financial - reconciliation of monthly financial statement with payment and events held and membership renewals, etc.

Job Requirements

• A diploma or degree in any discipline with minimum 5 years of relevant experience, preferably in organising events and secretariat services in a professional / trade organisation

• Pro-active, self-motivated, conscientious, team player and able to work independently

• Good time management. Able to multi-task and deliver assigned tasks with quality and timeliness

• Meticulous and good project management skills. Able to follow through on implementation of plans.

• Good problem-solving skills and service-oriented mindset

• Excellent interpersonal and communication skills, both written and verbal

• Proficient in MS Office applications

• Possess good working knowledge of social media and website design and management

Required Qualification & Experience:

• Overall 10+ Yrs of experience in IT with 2 to 3 years in Service Delivery Management.
• Experience in managing application support project Exposure in support framework like ITIL process methodology.
• Good understanding on Incident Management, Change Management & Problem Management Process.
• Experience in proactively managing team to meet SLA based on service contractual clauses Exposure in Ticketing tool to manage reports.
• Excellent communication skills and strong leadership characteristics to connect with people and able to overcome potential conflicts.
• Excellent analytical, problem-solving and synthesizing skills.
• Monitoring of SLAs to ensure adherence and improve the service delivery.
• Responsibility for the scale up/scale down of client environments and corresponding Service Fee calculation (operationalization and evolvement).
• Good Knowledge on creating automation scopes or tools that would help team as well as customer.
• Good Knowledge on Dashboard and Reports.
• Good knowledge on preparing Presentations and Presenting Skills.
• WMS knowledge is an advantage

Roles & Responsibilities:

• Daily connect with users and business stakeholders as per support demand.
• Weekly and monthly report preparation & presentation to customer.
• Lead Zone Monthly Run and Steering Committees​
• Represent run team to the Zone Roll out Program ​
• Co-ordinate activities with business stake holders and conduct internal meetings​ according to requirement
• Lead the Continuous Service Improvements stream: e.g. automation initiatives & business KPI to monitor​
• Ensure quality Management​
• Follow up SLA management​
• Follow up open points and first level of escalation for customer markets​
• Maintain Internal Capgemini Leadership reporting and lead the presentation

Our client, a rapidly growing facilities management company, are recruiting for a Shopping Centre Manager for a retail destination in Bolton. This exciting opportunity involves overseeing the day-to-day operations and strategic management of a bustling shopping centre, playing a pivotal role in shaping its success.

Responsibilities include managing the operational aspects of the shopping centre to ensure smooth functioning and exceptional customer experience, developing and executing comprehensive marketing strategies to drive foot traffic and enhance visibility, handling public relations activities to maintain a positive image and foster relationships with stakeholders, liaising with local authorities to ensure regulatory compliance and coordination, and attending operational management meetings to provide insights and updates on centre performance and initiatives.

Ideal candidates will have proven retail experience in managing multi-tenant shopping centres, strong marketing and PR skills, excellent communication and interpersonal skills, and demonstrable leadership abilities. As well as this a NEBOSH qualification and a Diploma in Shopping Centre Management is preferred.

Role package:

• 12 Month Contract - Maternity Cover
  
• Start date from around July 2024
  
• Salary of £54,000 per annum
  
• 37.5 Hour contract
  
• Flexible starting hours Mon - Fri, with flexibility to work Saturdays (Usually on a 1 in 5 basis, depending on staffing)
  
• 25 days holiday
  

  If you are passionate about retail, possess strong leadership skills, and thrive in a dynamic environment then please apply or get in touch with Laura on laurahastings@c22.co.uk or call 0113 242 8055 .

Please refer to the attached Job Description and Person Specification for a full list of role requirements and main responsibilities.

Position Description


We have an exciting opportunity in our Dandenong office with our Foster care team!
As a Case Manager in our foster care team you will work from a bright modern office space . Your role will be the effective case management of foster care placements delivering on the permanency objective to provide safe stable care for clients.  The purpose of the position is to improve outcomes for children and young people by delivering services and program outcomes through the support, supervision, and development of clients in the Foster Care program.
Working as part of a large team OzChild are looking for someone who wants to produce better outcomes for foster children and carers, supporting improvement in processes and achievement of client and carer outcomes.
Please visit our website for further information on who we are,
... Click here to view more detail / apply for Foster Care Case Manager

As an IT Service Manager, you will be responsible for overseeing the delivery and management of IT services to ensure they meet the needs of the organisation and its stakeholders. Working closely with IT teams, business units, and vendors, you will define service levels, establish processes, and monitor performance to ensure the effective and efficient delivery of IT services. This role requires strong leadership skills, IT service management expertise, and the ability to align IT services with business objectives.

Bachelor's degree in information technology, computer science, business administration, or a related field; relevant certifications (e.g., ITIL, PMP) are advantageous.
Minimum 5 years experience in IT service management roles, with a track record of successfully delivering and managing IT services in enterprise environments.
Strong understanding of IT service management principles, frameworks, and best practices, such as ITIL, and experience applying them to service delivery processes.
Excellent communication and interpersonal skills with
... Click here to view more detail / apply for IT Service Manager

Critical Care Manager Nuffield Health Oxford, The Manor Hospital | Nursing | Permanent Contract | Full time Up to £56,500 per annum, depending on experience 37.5 hours per week At Nuffield Health the UKs largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. Whether it's driving connected health, helping the nation, transforming experiences, or building the career you want - we give you the support to do it all. Join our journey. It starts with you. We're looking for a highly skilled Critical Care Manager with a passion for delivering exceptional patient care to join us at Nuffield Health, The Manor Hospital. Whether you're currently working in the NHS or in a private setting, now's the time to apply to Nuffield Health. This is an opportunity to work autonomously and grow your career - to be valued and to be free from the constraints that might be preventing you from achieving job satisfaction right now. About the Role Critical care is where your skills and training really come into play. No two patients are the same and every day is different. With us, you can be secure in the knowledge that you'll have all the support, training you need to handle whatever the role brings. We understand what makes you great as a nurse - your skills, dedication, ability to spot a problem and act quickly, as well as your empathetic approach. Together, these different aspects of care are what make our patients' journeys memorable - for all the right reasons. As a nurse registered with the appropriate governing body, you'll have the qualifications and experience relevant to your registration. You'll also have post-registration experience. Immediate / Advanced Life Support is desirable. Like us, you believe in putting people first. So you'll appreciate having the resources to fully understand and meet each individual patient's clinical and personal needs. Alert, focused, detail-oriented and empathetic, you'll have a wealth of experience to draw upon. We are looking to appoint an enthusiastic, motivated and dynamic individual who has undertaken post graduate study in intensive care and mentorship. You will need to have a passion for clinical care while possessing excellent leadership skills to support the team and assist the senior sister with the management of the unit. You will need extensive experience in critical care along with previous experience at a senior level. You'll be an excellent communicator and team worker - flexible and motivated. As part of the wider hospital team, you'll interact with practitioners from other areas because you understand that continuity in patient care is key. You'll be part of a close-knit, multidisciplinary team. And, with our consultant-led service, you'll be working directly with some of the best clinical talent around, gaining experience with new practices, equipment and facilities. These are all maintained to our high standards as we take great pride in our low infection rates and high CQC scores at Nuffield Health. As our Critical Care Manager, you will: Supervise and support clinical support staff and junior staff in the delivery of care, providing education, training and mentorship to meet development needs. Deliver high quality patient care, which is clinically effective, evidence based and appropriate. Assess, plan, implement and evaluate care as part of a collaborative programme. Helping you feel good. We want you to love coming to work, feeling healthy, happy, and valued. That's why we've developed a benefits package with you in mind. From financial and emotional wellbeing support to an online GP, gym membership and private healthcare. At Nuffield Health, we'll take care of what's important to you. Nuffield Health Oxford Our modern hospital is based within a stone's throw of the historic City of Oxford, a world-renowned centre of excellence for surgical and medical expertise. We are proud of the wonderful environment and team we have established, providing our patients with first class care. We operate 6 well equipped and modern operating theatres with 64 well-presented ensuite rooms. We cater for inpatient and day care, providing a broad range of surgical specialties and clinics including Paediatrics, Oncology, Interventional Cardiology & Radiology, Orthopaedics, Endoscopy, Gynaecology, Urology, Ophthalmology as well as women's and men's health clinics. The hospital is located with excellent transport links by road and rail, both to and from London, Thames Valley, and the Midlands. Join Nuffield Health and create the future you want, today. Applications will be considered as they are received, and interviews will be arranged accordingly. We reserve the right to close adverts early, for example, where we have received an unprecedented high volume of applications. Therefore, please apply early to ensure you are considered for the post. It starts with you.

About the company

Family-owned Kingsley Healthcare is a UK top 20 ranked care home group (carehome.co.uk) employing 2,000-plus staff and supporting 1,400 residents.

We have a sector-leading 4.7 Glassdoor rating and are proud to be a Real Living Wage employer. Furthermore, we are proud to have been ranked Number 1 in the UK for work wellbeing in recruiter Indeed’s Better Work Awards 2023. A true testament to Kingsley’s caring ethos.

As a care home unit manager, you will assist the home manager in overseeing the daily operations of the home. You will be part of a strong management team, working closely with our nurses and carers to provide a consistent service delivery that meets the needs of our residents. Your focus will be on making sure we have the best nursing and clinical care provisions for our residents and you will actively contribute to clinical delivery.

Reports to: Home Manager



This role could be for you if you have;

- Proven experience as a Unit Manager, or a similar leadership role in the care sector.
- A good working knowledge, with a proven record of CQC standards and can work towards achieving Outstanding.
- Good communication skills and can maintain excellent working relationships at all levels, internal as well as external professionals, families and visitors.
- Strong team player with good coaching and mentoring skills
- Good clinical skills, with a focus on person-centred care
- Enthusiasm and passion for developing high level of person-centred care.
- Ability to actively participate in the growth and development of the care service.



Qualifications required for the role

- NMC registered nurse with relevant post-registration experience.



What will you get from the role?

You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.

About the company

Family-owned Kingsley Healthcare is a UK top 20 ranked care home group (carehome.co.uk) employing 2,000-plus staff and supporting 1,400 residents.

We have a sector-leading 4.7 Glassdoor rating and are proud to be a Real Living Wage employer. Furthermore, we are proud to have been ranked Number 1 in the UK for work wellbeing in recruiter Indeed’s Better Work Awards 2023. A true testament to Kingsley’s caring ethos.

As our Deputy Manager, you will assist in managing operations within the home in order to reach or exceed goals while assuring the provision of high-quality care. You will be in charge of overseeing the care staff and will be expected to assume full management in the event that the Home Manager is not present.

Through direct instruction and by setting a good example, you will assist in training and supervising care staff in all facets of their work. You will help the Home Manager with pre-admission assessments of residents, ensure that each resident's care plan and daily records are kept up to date, and foster effective communication with the residents' families and other organisations.

Reports to: Home Manager



This role could be for you if you have;

- Previous Deputy Home Manager experience.
- The ability to engage with the service users to understand their needs in order to provide excellent services of care.
- Good working knowledge of CQC standards.
- The ability to build and maintain excellent working relationships with external care professionals, families, visitors and staffing team.
- Ability to promote ownership of care programs by fully involving service users and their families in developing, agreeing and evaluating care programs within the home.



What will you get from the role?

You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.

Responsibilities:

• Assist the Outlet Manager in the operations of outlet
• Drive revenue, maximise profits and minimize cost of the outlet
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
• Ability in handling customers’ feedback and maintaining high service standards
• Responsible in maintaining overall cleanliness of outlet area
• Form robust relations with team members and assist in their development
• Manage staff discipline, appearance and work performance
• Co-lead the team to achieve high quality services delivered to guests at all times.
• Responsible for recruitment, orientation and training of staffs
• Responsible for monthly staff’s schedule planning
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Candidate must possess min. Diploma in Food and Beverage or equivalent;
• Candidate must possess at least 3 years relevant experience KTV/Restaurant Service/Retail or equivalent
• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
• Strong customer service and problem solving skill
• Strong planning and people management skill to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so is the ability to multi-task, work under pressure and with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays
• Proficient in MS Office applications for administrative work

Service Manager
$6000-$7000 + AWS + VB
5 Days (Mon-Fri) ; (2 days WFH after 6 months Probation)
830am-530pm
Marymount MRT


Responsibilities

• Accountable for and lead the local Technology Service team and After Sales service operations.
• Coordinate the local service team tasks and resource allocation (projects and service)
• Collaborate closely with market area sales team and other units in line with the global Service Strategy initiatives to implement appropriate longterm strategies.
• Report of service activities to line manager and present during global service team meetings
• Capable of identifying and implementing business opportunities: Sales and Service-related opportunities for service agreements, spare parts agreements, digital service agreements, field service agreements, organize meetings with potential customers, etc.
• Develop long-term relationships and understanding of the unique needs of customer's operations to successfully maximize the entire life cycle of company’s equipment.
• Operational developments and management of the supply chain for the Service business.
• Actively identify and promote spare parts for customer's needs and support to prepare quotations.
• Support Project Managers with project executions
• Assist with customer enquiries efficiently and provide professional customer service.
• Follow up on customer satisfaction related to all services, evaluate, and analyze feedback and report to HQ.
• All other duties as assigned.

Requirements

• Bachelor’s degree or relevant experience in Engineering, After Sales Service or Business Development
• At least 5 years’ experience in global supply chain management or management of Service business
• A proven track record in mechanical engineering, especially in plywood or other wood processing industries would be an advantage.
• Proficient in the use of Microsoft Office, AutoCAD, or similar designing application experience
• Willingness to travel globally.

Lim Jun Yao

Reg No.: R1989028

The Supreme HR Advisory Pte Ltd

EA No.: 14C7279