Accountable for probing; triaging; dispatching job to the right man with the right skills using necessary tool either via phone or emails
Following our Business Code of Conduct and always acting with integrity and due diligence Identifying operational improvement and finding solutions by applying CI tools and techniques Handle Inbound / Outbound Calls within the critical metrics Knows and applies fundamental work theories/concepts/processes in own areas of work To Probe; Triage and Dispatch Jobs for the Stores Allocate the right man with the right skill @ the right time Responds with appropriate levels of urgency to situations that require quick response or turnaround Ability to the analyze the root cause and handle 1st level issues Ability to make informed and timely decisions

Salary: £31199 - £35,579 per annum
Grade D
Secondment to run till 31ST March 2025
37 Hours per Week

Main Responsibilities include:
- To work flexibly to support the measurement, monitoring and management of performance across the Directorate enabling core objectives to be achieved.
- To provide support in the provision of services across the directorate
- Support the implementation of new projects.
- To monitor and report on key performance indicators across all services.
- To set up and maintain accurate records, databases and reports for a range of activities and services.
- To deal with members of the public, other council services, other public bodies, professional agents and solicitors to resolve service requests and enquiries if required.
- Deliver presentations from time to time, as required
- To create a training plan and deliver training to staff within the team, ensuring they are trained in process and relevant legislation and regulations

Key Skills and Experience:
You will need to be willing to work flexibly and able to work on your own initiative. You will need to enjoy working in a team that works to very demanding but achievable timescales. The team delivers a high standard of service to our customers which is essential in the growth and development of Thurrock.

Please contact Emma Newman via email if you have any questions at

Closing Dates:
Redeployment Only: 18th April 2024
Internal and External: 5th May 2024
Interview Date: TBC

To view the Job Profile and Person Specification please follow the link below:
jobprofile - Technical - Support - Officer.pdf

Proud member of the Disability Confident employer scheme

Summary

Job Description for Mechanical Technical Support:

There's never been a more exciting time to be part of the nuclear sector. New opportunities are being created all the time. At NNL, you'll be in the ideal place to capitalise on this momentum, face new challenges and develop a long, successful and meaningful career.

We're an organisation that's here to experiment and push the limits of what's possible. So, if you're keen to excel in your chosen field, this is the place to do it. Because at NNL, anything is possible.

Technical Support are responsible for providing Engineering support to the Infrastructure Compliance Engineering team to assist in delivering expertise in general plant, system, equipment reliability, configuration management or other specialised subject matter needed to satisfy the multi-faceted needs of the organisation.

Main Responsibilities

Main Responsibilities for Mechanical Technical Support:

• Responsible for development of pragmatic fit-for-purpose engineering solutions that meet the objectives of the organisation in a cost-effective manner.
• Support maintenance activities by implementing and maintaining the technical basis of maintenance (TBoM) process, in addition they will assist with planning for complex maintenance activities based on insight and equipment experience.
• Accountable to the Maintenance Delivery Manager for ensuring all maintenance tasks are clearly briefed, understood and are performed safely and on schedule to ensure safe operation of the facility.
• Comply with legislative, regulatory and company procedures and standards e.g. safety, quality, risk, security appropriate to the role.
• Responsible for ensuring the delivery of work complies with all site requirements and plant and personnel are operating within the safety envelope.
• Responsible for assisting in the production of any PMP's required within Compliance Engineering, this will include presenting at committee.
• Supporting the Mechanical Team Leader in installation, modifications and commissioning of installed equipment, including identifying and assisting in delivery of plant and process improvements.
• Responsible for producing appropriate Safe Systems of Work (SSOW) for any maintenance or breakdown tasks identified by the Team Leader.
• Attend any forums as appropriate to keep abreast of best practice around other facilities, responsible for sharing and implementing any learning around their facility.

Ideal Candidate

Essential Criteria for Mechanical Technical Support:

• Degree Qualified (Mechanical) or HND in an equivalent discipline. Relevant experience may be considered in lieu of stated qualification.
• Strong communications skills, ability to communicate key information with customers, suppliers and stakeholders.
• Ability to demonstrate conservative decision making, even in pressure situations.
• Demonstrable knowledge of operational & maintenance requirements.
• Evidence of self-motivation with demonstrable levels of drive, energy and resilience.
• Ability to interface on a technical level with Design and Capability teams.
• Requirement to become appointed as Safety Supervisor.
• Required to become PMP Manager.
• Requirement to become appointed as Sub Contractor Supervisor.
• Ability to obtain DV level security clearance (this includes but is not limited to identity, employment, financial, criminal record checks, interview plus 10 years of UK residency).

Desirable Criteria for Mechanical Technical Support:

• Hold IOSH Managing Safely or equivalent as a minimum qualification.
• A thorough awareness of nuclear, conventional safety and security requirements applicable to their area of responsibility.
• Ability to demonstrate supervisory experience for operations undertaken within a nuclear plant.
• Good general safety case awareness with demonstrable knowledge of nuclear safety mechanisms (SM), safety related equipment (SRE) and Safety Features (SF).
• Ability to interface on a technical level with Design and Capability teams.

Summary

Job Description for Electrical Technical Support:

There's never been a more exciting time to be part of the nuclear sector. New opportunities are being created all the time. At NNL, you'll be in the ideal place to capitalise on this momentum, face new challenges and develop a long, successful and meaningful career.

We're an organisation that's here to experiment and push the limits of what's possible. So, if you're keen to excel in your chosen field, this is the place to do it. Because at NNL, anything is possible.

Technical Support are responsible for providing Engineering support to the Infrastructure Compliance Engineering team to assist in delivering expertise in general plant, system, equipment reliability, configuration management or other specialised subject matter needed to satisfy the multi-faceted needs of the organisation.

Main Responsibilities

Main Responsibilities for Electrical Technical Support:

• Responsible for development of pragmatic fit-for-purpose engineering solutions that meet the objectives of the organisation in a cost-effective manner.
• Support maintenance activities by implementing and maintaining the technical basis of maintenance (TBoM) process, in addition they will assist with planning for complex maintenance activities based on insight and equipment experience.
• Accountable to the Maintenance Delivery Manager for ensuring all maintenance tasks are clearly briefed, understood and are performed safely and on schedule to ensure safe operation of the facility.
• Comply with legislative, regulatory and company procedures and standards e.g. safety, quality, risk, security appropriate to the role.
• Responsible for ensuring the delivery of work complies with all site requirements and plant and personnel are operating within the safety envelope.
• Responsible for assisting in the production of any PMP's required within Compliance Engineering, this will include presenting at committee.
• Supporting the E&I Team Leader in installation, modifications and commissioning of installed equipment, including identifying and assisting in delivery of plant and process improvements.
• Responsible for producing appropriate Safe Systems of Work (SSOW) for any maintenance or breakdown tasks identified by the Team Leader.
• Attend any forums as appropriate to keep abreast of best practice around other facilities, responsible for sharing and implementing any learning around their facility.

Ideal Candidate

Essential Criteria for Electrical Technical Support:

• Degree Qualified (Electrical) or HND in an equivalent discipline. Relevant experience may be considered in lieu of stated qualification.
• Strong communications skills, ability to communicate key information with customers, suppliers and stakeholders.
• Ability to demonstrate conservative decision making, even in pressure situations.
• Demonstrable knowledge of operational & maintenance requirements.
• Evidence of self-motivation with demonstrable levels of drive, energy and resilience.
• Ability to interface on a technical level with Design and Capability teams.
• Requirement to become appointed as Safety Supervisor.
• Required to become PMP Manager.
• Requirement to become appointed as Sub Contractor Supervisor.
• Ability to obtain DV level security clearance (this includes but is not limited to identity, employment, financial, criminal record checks, interview plus 10 years of UK residency).

Desirable Criteria for Electrical Technical Support:

• Hold IOSH Managing Safely or equivalent as a minimum qualification.
• A thorough awareness of nuclear, conventional safety and security requirements applicable to their area of responsibility.
• Ability to demonstrate supervisory experience for operations undertaken within a nuclear plant.
• Good general safety case awareness with demonstrable knowledge of nuclear safety mechanisms (SM), safety related equipment (SRE) and Safety Features (SF).
• Ability to interface on a technical level with Design and Capability teams.

About the company

LANDI: Pioneers in Payment and Merchant Solutions

LANDI has been a trusted name in payment and merchant solutions for 18 years, supported by a dedicated team of over 500 employees. Each year, we proudly distribute 8 million POS devices globally.

Our product range includes versatile POS devices, Electronic Cash Registers, and software solutions, all designed to simplify payment processing, sales tracking, inventory management and data capture for businesses.

As a reliable technology partner, our commitment is to provide superior quality products and services to our clients. Innovation lies at the heart of LANDI's operations, driving us to constantly evolve and shape the "future of commerce".

Role and responsibilities

As Technical Support Engineer, you will provide technical support to LANDI customers in the APAC region, mainly by answering to JIRA tickets. Depending on the customer type (ISV, distributor, acquirer mainly) and priority, you will:

• Be assigned to JIRA tickets from customers when troubleshooting

• Be able to identify a HW or SW issue and route accordingly

• Be able to perform analysis, reproduce problems and escalate according to LANDI’s processes

• Make sure that the ticket is resolved according to the Service Level Agreement in place between LANDI and its customer

• Populate the internal LANDI’s knowledge base and FAQ so your experience serves all LANDI’s customers worldwide

You are autonomous, accountable, professional and able to do transversal management among various regions. You are curious and like digging into technical issues.

You are experienced in IT and computer science and able to write/debug code on Linux and Android devices.

Ideally you have an experience in payment industry (EMV, Nexo) and security (symmetric and asymmetric cryptography, PKI, encryption, signature).

You have prior experience in Linux and Android development.

You are motivated to join a new team and able to propose improvements and take initiatives in a fresh new international environment.

You may be required to travel in some countries of your region to visit customers.

Experiences & Training

• Engineering school graduate in IT / computer science.
• Strong technical skills in software development and QA with Linux and Android devices.
• Experience in Atlassian products (JIRA/Confluence) and ITSM rules is a plus.

Benefits

• Competitive salary and performance-based bonuses.
• Opportunities for career advancement and professional development.
• Work with a passionate and talented team dedicated to success.

Sales Support Engineer (Indoor)
Working days: 5 days
Working hours: 8am-5.30pm (Mon-Thu), 8am-5pm (Fri)
Salary: $2200 - $3000
Location: Kaki Bukit

Responsibilities:

• Provide support to Sales Managers
• Response to customer’s enquiries, preparation of quotation and tenders for submission
• Provide co-ordination duties, support customers and coordinate with factory for technical matters
• On job training will be provided to understand how to select a control valve
• Other ad hoc duties as assigned by management.

Requirements:

• Proficient in Microsoft office
• Diploma in Engineering (Preferably Mechanical/Mechatronic)

Lim Jun Yao

Reg No: R1989028

The Supreme HR Advisory Pte Ltd

EA No: 14C7279

Job Description:

• Uses in-depth technical and commercial expertise of particular product categories along with a thorough grasp of company's customer markets to design and provide suitable and profitable customer solutions.
• Establishes and preserves strong connections with clients, effectively representing them throughout the product development process, and ensuring that intended product improvements continue to be pertinent and appealing to certain target audiences.
• Assists sales colleagues in developing and presenting custom solutions; creates essential presentation materials and adds in-depth product knowledge to make sure sales pitches to influencers and decision makers capitalise on product advantages. Asks pertinent questions to find and address areas that need more details or clarification
• Builds a personal network inside the sales department and offers technical assistance to colleagues in sales for customer presentations, trade exhibitions, and other events that further the brand of the company.
• Offers product knowledge training to a variety of engineering, sales, and customer support colleagues in order to improve technical proficiency and prepare colleagues to address customer inquiries and issues. Serves as a point of escalation for inquiries and difficult problems
• Offers a technical assessment of the customer's order specification, outlining the order's parameters and guaranteeing precise and suitable cost estimations and offer creation.
• When necessary, works with an application engineer to provide comprehensive proposals and specifications; makes use of Survitec systems to efficiently inform engineering and manufacturing teams of the final client needs and design.
• Tracks the overall performance of the product category, spotting chances to raise sales and promote product awareness, and offering specific product coaching or training to others across the company.
• Collaborates with a variety of stakeholders to conduct market and product evaluations, compile in-depth product feedback, and provide support for category management decisions.
• Establishes a setting where team members can all embody the Survitec Values
• Fosters an inclusive workplace where employees feel respected, valued, and free to be themselves
• Recognises, supports, and helps Survitec create a culture that puts safety first. guarantees a healthy and safe working environment
• Participates in formal and informal training and coaching, as well as assessment and development planning activities, to enhance one's own talents. Obtains or keeps an external professional accreditation when it's necessary to reach one's full potential and enhance performance. keeps up-to-date knowledge of industry best practices, external regulations, and technology by reading specialised publications, going to conferences, and continuing education

Requirements:

• University degree level
• 3-6 years of technical product experience, enabling the role holder to understand and support a range of technical queries
• 3-6 years of managerial experience, supervising and directing people and other resources to achieve specific business goals

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.   Your future role We have an exciting opportunity available for an Maintenance Technical Support Engineer to join our growing Parts and Overhauls team at our Ballarat facility. Working within this close-knit team, you will support the maintenance, repairs and overhauls of Train and Tram Fleets from across Australia.   We?ll look to you for:

Providing Engineering support to the overhaul maintenance of rollingstock fleets.
Developing and implementing strategies to improve overhaul maintenance activities.
Developing technical documents and manuals.
Liaising

... Click here to view more detail / apply for Maintenance Technical Support Engineer

Our client, requires a Technical Support Disrepair Specialist. Approx 6 months work. Duties include on site inspections of properties making Disrepair Claims, joint site inspections with surveyors to identify causes of disrepairs and make the necessary solutions within a tight time frame. Reporting to the Service Improvement Officer who is responsible for all Disrepair Claims that are active with the Local Authority. Taking an active role within the team. Working closely with housing management teams, tenants and TBC Staff to resolve all Disrepair Claims within the specified Legal timeframes.

Functional Responsibilities Overseeing operational delivery of all Disrepair Claims working closely with another Project Officer on site Undertaking site pre surveys to produce a report for Solicitors outlining works required and timescales for completion. Survey visits may be required with an independent surveyor working on behalf of the tenants solicitors. Ensuring that all works are carried out to a high standard by doing on site quality checks with external contractors and that any Estimated completion dates are still on target to be kept. Undertaking post inspections of completed works, making sure that all of the works identified on the Presurvey and Solicitors reports are completed to a high standard Working closely with the Service Improvement Officer and to make sure that records are always kept upto date for each job. Experience Recent experience of working in Local Authority or Housing Association with Housing Disrepairs is essential and comply with preparing CPR Part 35 reports, as well as identifying the causes of Disrepairs and providing solutions Someone who is a member of the Royal Institution of Chartered Surveyor would be beneficial (RICS) - Experience of repairs contractors is required and/or knowledge of HHSRS Experience of identifying works required from a Surveyors report A good knowledge of Housing Construction and problem solving essential Knowledge, Skills and Abilities Proven ability to work within a defined operational service area, to deliver high quality services and meet service and personal performance targets Knowledge of statutory Good Home Standards affecting housing and operational premises. Ability to contribute towards the delivery of continuous improvement Experience of successfully managing, improving and delivering performance whilst working as part of a team whilst motivating others Good working knowledge of principles and application of general building construction and maintenance techniques An up to date and continually developing technical housing knowledge inclusive of national, regional, local agendas and operational best practice. Knowledge of government legislation and best practice in repairs and maintenance Knowledge of relevant health and safety requirements for the delivery of an effective Disrepair service. Knowledge of CMD Building Regs - Full driving license - this post attracts essential car user allowance. Other Good knowledge of all Office applications: Word & Excel beneficial DBS check Our client offers: Monday to Friday 0900-1700 - 7.24hrs per day £20.85ph Other benefits of working for The Best Connection Group Ltd include: Weekly pay Online payslips Pension contribution 28 days Paid Annual Leave pro-rata for PAYE (inclusive of statutory holiday

Benefits & Requirements:
- Hourly rate as above (not age dependent)


All vacancies are available and correct at the time of posting. Some details may be subject to change.

Title: IT Desktop Support

The COMPANY

Our client is a well established Global manufacturer of power generation/turbines/combustion to a myriad of industries including Marine, Petrochemical, Waste to Energy, Hospitals, Education, Offshore Oil & Gas, Power Generation, etc. Their market leading comprehensive product range means that they have gained an enviable global reputation synonymous with excellence in the +100 countries that utilise their products/services. We are proud to be an integral part of their ongoing expansion, providing them with suitable local staff to complement their outstanding existing
team.

The ROLE

Supporting employees based within the UK Office and overseas, working closely with the IT Team in the American HQ. With the support of the onsite IT Manager you will be required to resolve internal issues via phone, email, and remote support. Duties will include;
* Resolving End User Issues
* Setting up new computers
* Creating new users
* Resetting passwords
* Tracking Issues
* Desk-side Support
* Documentation
* Helpdesk Ticketing using Dell KACE System
* Hardware Setup & Breakdown
* Imaging Computers
* Software Installation

The CANDIDATE

The successful candidate will be an enthusiastic and likeable team player who takes pride in their work possessing;

* IT Support desk/First Tier Support experience
* Good IT qualifications
* Background troubleshooting Windows 10 / 11 Desktop Operating systems
* Basic networking (TCP/IP, DNS, routers, switches, firewalls, VPN, Wireless technologies) knowledge
* Can confidently fix hardware breaks.
* Hyper-V/VM Ware understanding
* Strong problem solving skills
* Great customer service skillset

Salary: Depending on experience + Excellent Package
PACKAGE includes;

Pension
Health Care
Life Insurance
Critical Illness Cover
All from start date

This role is commutable from:
Peterborough
Grantham
Stamford
Bourne
Market Deeping
Deeping St James
Glinton
Corby
Oundle
Wansford
Oakham
Colsterworth
Corby Glen
Langtoft
Baston
Uppingham
Wittering
Barnack
King's Cliffe
South Witham

Alternative Titles: 1st Line, IT Technician, 2nd Line Support, Help Desk, IT Support

Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike.
INAND1

If you are looking for a rewarding career in the electricity industry, UK Power Networks has an exciting opportunity for you as a Technical Support Assistant. As a Technical Support Assistant, you will work within Connections Projects EPN directorate based in St Neots, and report to the Lead Design Engineer.

Your main role will be to provide technical support to the Design Team and customer, and to produce quotes and estimates for customers requesting connection to UKPN's Electricity network. You will also help with the processing of more complex projects, review costs and budgets, and ensure that the team works within the regulatory framework and delivers excellent customer service.

To be eligible for this role, you need to have a City & Guilds 232 in Electrical Engineering or willing to undertake/be working towards this qualification, and have some understanding of the electricity networks and systems. You also need to be customer-focused, detail-oriented, and willing to learn and improve.

As a permanent employee, you will enjoy a competitive salary of £37,165 and a bonus of 3%, as well as a range of benefits such as, generous pension plan, tenancy loan deposit scheme, tax efficient benefits, occupational health support, and more. If you are interested in this opportunity, please apply by 01/05/2024. All applications will be reviewed after the close date and you can view the full job description on our website.

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

General Equivalency Diploma

Travel Percentage :

0%

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

 

What you will be doing:

• Deploy release of new technologies as well as design, install, configure, maintain, and integrate system testing performance of PC/server operating systems, related utilities and hardware. 

• Installs, maintains, and upgrades internal computer hardware and software systems used for designing and developing company products.

• Controls user access and passwords.

• Proposes and implements system enhancements that will improve reliability and performance of system.

• Monitors usage and performance.

• Trains personnel on system usage.

• Troubleshoots server, software, and hardware issues.

• Assists with recommending, scheduling, and implementing system hardware and/or software upgrades or repairs.

• Researches, evaluates, and recommends software and hardware products.

• Supports Web access and electronic messaging services and maintains a secure systems environment.

• Provides new hardware specifications to users based on application needs and anticipated growth.

• Other related duties assigned as needed. 

 

What you bring:

• Previous experience in a technical support role is essential in handling incidents.

• Prior banking or finance related experience a plus; personal banking or mobile banking experience preferred.

• Customer service oriented; advocates on behalf of our clients

• Strong analytical skills

• Organizational and time management skills required (ability to juggle multiple priorities at a time)

• Self-starter with proven ability to work independently.

• Good oral and written communication skills

• Strong problem-solving skills

• Previous experience using SNOW (ServiceNow) is desirable.

 

What we offer you:

• A competitive salary and benefits.

• Great workspaces with dedicated and motivated colleagues.

• A variety of career development tools, resources, and opportunities.

#LI-CV1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Job title – Technical Support Specialist

Location – Singapore

Job model – On site

At dsm-firmenich people are at the heart of the company. We are committed to equal employment opportunities and value diversity in the workplace.

Your key responsibilities

• Provide technical support to customers, sales staff and customer service group including on-site visits. Develop new application protocols for specific product needs (e.g. validation of new product matrices).
• Develop and present technical presentations at industry meetings, seminars and webinars. Ability to troubleshoot products and design and execute experimental protocols using basic knowledge of chemistry, lab techniques, equipment and computer software as well as properly document results.
• Administer the product training program for products under their supervision. Support new product introductions by supporting R&D through the Design process, validation studies, beta site studies and staff/customer training.
• Drive Technical Publication in International Journal for Product Branding as well as Key Opinion Leaders Relationship Building. Establish Methods Application Development and Experiment with local Customer Food Matrices
• Provide Technical Presentation in Customer Workshops and Conferences in the Asia region. Travel is expected to be about 50% focusing on India and South Asia region.
• Required to be onsite during working hours for laboratory testing. Maintenance of lab equipment according ISO 9000. Advise on and support Safety risk assessment and new Chemicals Review documentation.

We bring

• A rich history and a promising future of bold scientific innovation and passionate creation with our customers.
• A space to grow by encouraging and supporting curiosity and an open mindset.
• A culture that prioritizes safety and well-being, both physically and mentally.
• The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose.
• A space to grow by encouraging and supporting curiosity and an open mindset.
• Barrier-free communities within our organization where every employee is equally valued and respected – regardless of their background, beliefs, or identity.

You bring

• Minimum of a Bachelors of Science in related field. (Chemical, Biology...etc)
• Resent college graduate (with minimal lab experience) required but 1-2 years’ experience is preferred.
• Must have an analytical skill with experience in troubleshooting. Very good written and verbal communication skills.
• Abilities: Ability to troubleshoot issues with products and services. Effectively communicate with others regarding technical product and market issues. Keen awareness of product and technical performance issues.
• Location: Romer Labs Singapore 3791 Jalan Bukit Merah #08-08, e-Centre@Redhill Singapore 159471

Equal opportunities commitment

dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: (here,) there’s a place for everyone with us.

dsm-firmenich is an Equal Opportunity and Affirmative Action Employer. Our people are as diverse as our customers. For us that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.

About dsm-firmenich

As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world’s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life™ every day, everywhere, for billions of people.

www.dsm-firmenich.com

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to focus on delivering excellent healthcare informatics product service support expertise to customer and being there for customers when they need us most. The Technical Support Specialist is responsible for providing service support expertise to customers, ensuring high customer satisfaction. Activities include resolution of incidents, problems and services requests raised by customers (internal or external). The role provides a conduit between its area of expertise and the cross functional teams; comprising Philips EDI (Healthcare Informatics division) as represented by the Service Desk, Solutions Group, Project Office, EDI Sales and Management.

Key Responsibilities

• Manage and maintain effective communication with customers in relation to logged service requests, with internal & external cross-functional teams.
• Effectively utilize service tools for the logging, triage, and classification of cases in line with published work instructions, leading to resolution – remotely or onsite while being open to learning about new tools and technologies that can improve service delivery.
• Monitoring of cases that have been assigned to ensure SLAs are being met for communication and resolution, escalating cases where SLA breach is approaching, and a case is unresolved while being open to learning about ways to improve SLA performance and customer satisfaction.
• Meeting project milestones and timelines for tasks/activities that have been assigned.
• Work on root cause analysis of the incident and work through escalation matrix for conclusive analysis.
• Undertaking analysis of cases to identify recurring incidents and liaising with Incident management, SME, and other functional groups to ensure a permanent resolution to these incident types with objective to find ways to mitigate or prevent recurring issues.
• Participating in weekly rotating on-call responsibilities, providing 24/7 coverage.
• Work with a team to perform preventive maintenance.
• Continuously update knowledge and skills related to the job through formal training programs, self-study, and seeking feedback from team members and stakeholders, in order to improve job performance and provide the best service to customers.

To succeed in this role, you’ll need a customer-first attitude and the following

• Relevant degree in computer science or related technology with 5+ years hands-on experience supporting customers.
• Strong analytical and problem-solving skills with the ability to quickly learn and apply new technologies and troubleshoot complex issues.
• Excellent verbal and written communication skills with the ability to communicate technical information to non-technical stakeholders.
• Experience in incident management, problem management, and change management processes.
• Knowledge of ITIL framework and its application in service management.
• Experience in managing and supporting virtualized environments such as VMware and Hyper-V.
• Experience in administering and troubleshooting Oracle database, Windows Server, and network technologies.
• Familiarity with Radiological workflow, including DICOM, HL7 etc., is an advantage but not mandatory.
• Proven ability to work independently, take initiative, and be accountable for deliverables.
• Ability to work effectively in a team-oriented, collaborative environment.
• Awareness of security protocols, best practices, and compliance regulations.
• Experience with scripting languages such as PowerShell, batch, and Python for automation and process improvement.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

Technical Support Specialist

Hybrid

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.

WE ARE NUVEI.  Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 47 markets, 150 currencies and 586 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.

 

At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service.   We are always looking for exceptional talent to join us on the journey!

Your mission

We are looking for a tech-savvy person interested in various aspects of the IT industry – DB administration, Networking, Development, Product Management, and FinTech in general to join our fast-growing Tech Support Team. The Technical Support Specialist acts as the trusted advisor to all Enterprise accounts and a strategic focal and escalation point for technical improvements, business requirements, and critical incidents that may arise. The Technical Support matrix manages our biggest client’s production technical issues, provides technical support, resolves merchant service inquiries, or offers additional forms of real-time problem-solving while coordinating requirements in cross-company collaborations. We need a person with critical thinking skills who can understand the payment process's logic. A person who can speak in technical language with non-technical people and explain business-related requirements to technical staff.

Responsibilities

* Acts as technical trusted advisor and becomes a knowledge-center about the company’s products, and a go-to person for technical queries - Becoming Nuvei brand and product expert.

* Technical Issues management, a focal point for technical queries by Enterprise clients.

* Focus on resolving customer concerns solely through Salesforce.

* Providing technical guidance to clients based on established SLAs without a constant supervision.

* Be proactive - anticipating Enterprise merchant’s needs (or problems) before they are aware of them or need to contact us for assistance.

* Guiding clients to correct use of Nuvei's products and services.

* Investigating errors and logs and providing in-depth analysis for both clients and internal departments.

* Collecting and analyzing client requirements and translating them to Product requirements.

* Escalating technical complaints and incidents affecting the company's customers and services to the product owners internally.

* Working with relevant stakeholders and in parallel with many internal teams.

• Minimum 3 years of experience
• Hands on technical support experience or technical support in Payments/Fintech industry (ecommerce gaming, travel and retail).
• Knowledge using REST API and SDK
• Technical background - analyzing and producing reports, investigating logs, basic programming or web development skills, communication protocols (client-server, server-to-server, etc.) - IP, HTTP, SQL, etc.
• Fast learner, multi-tasker, and tech-oriented.
• Excellent time management and prioritization skills.
• Experience in technical customer support or 24/7 NOC in the high-tech industry.
• Experience in Product / Technical Support, or former involvement in support of Enterprise/Premium accounts.
• Available to work under stress and pressure coming from clients and senior management.
• Great interpersonal and communication skills.
• Problem-solving skills and ability to analyze complex schemes.
• Availability to work on shifts (on some occasions) or take a weekend shift when needed.
• Business level of English (B2)
• We are looking for AAA person to join our A-Team, you must be Autodidact, Accountable and Amazing - join us to lead the future of payments.

Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you. 

Benefits

• 2.5 additional days off each quarter, should the company achieve its quarterly targets
• Health insurance

Working Language

• English (written and spoken) is the language used most of the time, as work colleagues, clients, and strategic suppliers are geographically dispersed.