Total 266 Supply Chain Operator job vacancies in Customer Service category in Malaysia

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Summary
The Customer Service Associate II is responsible for planning and scheduling driver routes as well as providing customer service support to drivers and client representatives. This individual keeps records, monitors daily logs for discrepancies, performs investigative functions and emergency planning and solves daily delivery, inventory, equipment, employee and customer issues.  

Essential Functions

• Provide customer service support to driver and client representatives in a transportation environment.

• Investigate and solve daily delivery, inventory, equipment, employees and customers issues to ensure safe and efficient completion of work

• Sequence and plan daily routing and all related activities.

• Schedule repairs and preventive maintenance service on equipment on a regular basis and as needed.

• Prepare manifests and delivery trip log for the warehouse and provide instructions of any changes to routes for loading the vans accordingly.

• Ensure that emergency orders are delivered within expected timeframes.

• Review Web TM to ensure stops are completed efficiently.

• Complete and process all required logs, database and driver paperwork and segregate discrepancies from completed trips as required;.

• Assist Logistics Supervisor or Logistics Manager in areas of quality control for driver administration, compiling location reports and dispatching such as weekly payroll, timecards, log book, billing information, accident and incident report and other reports, as needed.

• Determine daily workloads and allocate drivers accordingly, utilizing the appropriate systems.

• Identify opportunities to improve operations and make suggestions.

Additional Responsibilities

• Performs other duties as assigned.

Skills and Abilities

• Strong verbal and written communication skills

• Bilingual (For Quebec locations only)

• Ability to build strong customer relationships

• Strong planning and organizational skills

• Demonstrates problem solving skills

• Demonstrates analytical skills

• Possesses a high degree of initiative

• Detailed oriented with excellent follow-up practices

• Performs work independently with minimal supervision

• Ability to work independently and as a member of a team

Qualifications

• College degree/Technical Certification required in logistics, supply chain or transportation or equivalent experience

• One (1) year or more in a similar position required

Travel
None

DOT Regulated
No
 

Description du poste:
Sous la responsabilité du superviseur de la logistique , le coordonnateur au service à la clientèle est responsable de planifier l’horaire des routes des chauffeurs, ainsi que de fournir un soutien aux chauffeurs et aux représentants du client. Cette personne tient des rapports, vérifie les registres quotidiens des écarts, accomplit des fonctions d'investigation et de planification d'urgence, et résout les problèmes quotidiens de livraison, d’inventaire, d’équipement, de personnel et des clients.

Responsabilités:
• Fournir le soutien du service à la clientèle dans un environnement de transport pour les chauffeurs et les représentants du client
• Investiguer et résoudre quotidiennement les problèmes reliés à la livraison, l’inventaire, l'équipement, les employés et les clients, pour assurer l'achèvement sécuritaire et efficace du travail
• Séquencer et planifier les routes quotidiennes et toutes les activités connexes
• Planifier les réparations et les entretiens préventifs des équipements sur une base régulière et au besoin
• Préparer les manifestes et les registres des trajets de livraison pour l'entrepôt et fournir des directives pour tout changement d'itinéraire afin de charger les véhicules en conséquence
• Veiller à ce que les commandes urgentes soient livrées dans les délais prévus
• Vérifier le Web TM pour s’assurer que les arrêts sont complétés correctement
• Compléter et traiter tous les registres, les bases de données et documents des chauffeurs requis et séparer les écarts des trajets complétés, au besoin
• Assister le superviseur de la logistique ou le gestionnaire de la logistique pour le contrôle de la qualité de l’administration des chauffeurs, en compilant et distribuant des rapports d’emplacement tels que la paie hebdomadaire, cartes de pointage, registres, informations de facturation, déclarations d'accidents et d'incidents et autres rapports au besoin
• Déterminer les charges de travail quotidiennes et répartir les chauffeurs en conséquence en utilisant les systèmes appropriés.
• Identifier les possibilités d'améliorer les opérations et faire des suggestions

Responsabilités Supplémentaires:
• Exécute d'autres fonctions telles qu'assignées.
Exigences:
Diplôme collegial / certificat technique (en logistique, chaîne d'approvisionnement ou transport, ou expérience équivalente, Exigé).

Un (1) an ou plus Experience dans un poste similaire {Exigé}
Fortes aptitudes en communication orale et écrite. (Exigé).
Compétences et aptitudes supplémentaires. Bilingue (pour les emplacements au Québec seulement) (Exigé).
Capacité d'établir de solides relations avec les clients. (Exigé).
Compétences et aptitudes supplémentaires. Fortes competences en planification et organisation (Exigé).
Démontre des compétences en résolution de problèmes. (Exigé).
Démontre des aptitudes analytiques. (Exigé).
Possède un niveau élevé d'initiative. (Exigé).
Axé sur les details et possède d'excellentes pratiques de suivi. (Exigé).
Travaille de façon autonomme avec un minimum de supervision. (Exigé).
Capacité de travailler indépendamment et en équipe. (Exigé).

Maîtrise de l'environnement Microsoft Office. (Avancé level, Exigé).
Très bonnes connaissances de la réglementation des transports (Avancé level, Exigé).

Job Category

Customer Service

Ryder is an equal opportunity employer. We value Diversity and Inclusion in the workplace and encourage all qualified candidates to apply including women, visible minorities, aboriginals and persons with disabilities.

In accordance with our commitment to diversity and inclusion, Ryder welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment, selection, and assessment process.  Should you require an accommodation, please inform the Human Resources representative of the nature of the accommodation requested so that we may discuss your needs with you.  If you require assistance in order to apply please contact us at 226-213-4040.
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Ryder est un employeur offrant l’équité en matière d’emploi.  Nous valorisons la diversité et l’inclusion en milieu de travail et nous encourageons tous les candidats qualifiés à postuler, y compris les femmes, les minorités visibles, les autochtones et les personnes avec un handicap. (L'emploi du genre masculin dans ce texte ne se veut pas discriminatoire et n'a pour but que de l'alléger)

Conformément à son engagement envers la diversité et l'inclusion, Ryder accueille et encourage les candidatures de personnes handicapées. Des accommodements peuvent être proposés sur demande pour les candidats qui participent à toutes les sphères du processus de recrutement, de sélection et d'évaluation.  Si vous nécessitez un accommodement, veuillez informer le représentant des ressources humaines de la nature de l'accommodement souhaité afin que nous puissions discuter de vos besoins avec vous.  Si vous avez besoin d'assistance pour postuler, veuillez nous appeler au 226-213-4040.

Job Seekers can review the Job Applicant Privacy Policy by clicking HERE.

Job Description

• Industry/ Organization Type: Manufacturing/ Supply Chain
• Position Title: Customer Service Executive
• Working Location: Tampines (Transport Provided)
• Working Hours: 5 days (Mon-Fri; 8 AM-5 PM)
• Salary Package: Basic Salary + AWS + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Process and fulfill orders promptly and accurately, from receiving to delivery.
• Respond to and follow up with customer inquiries, feedback, and orders.
• Handle customer complaints and feedback by investigating, resolving, and escalating issues to Seniors and the Regulatory & QSHE team quickly and independently.
• Manage documents like certificates of analysis/compliance and inspection statuses.
• Create, collect and manage sales data, customer contact information and reports.
• Keep a well-organized filing system for easy access to work documents.
• Suggest ways to improve management systems to your Supervisor.
• Adhere to safety rules and WSH Risk Assessment measures, avoiding any unsafe acts.
• Use of personal protective equipment provided, to ensure safety while working.
• Help protect the environment and comply with policy statements by preventing pollution and promoting sustainability.
• Carry out any other assigned tasks.

APPLY NOW!!!

• Excellent communication skills
• Competent with MS Office and computer skills.
• At least 1 year of Customer Service working experience.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #65881 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Description

• Industry/ Organization Type: Manufacturing/ Supply Chain
• Position Title: Customer Service Executive
• Working Location: Tampines (Transport Provided)
• Working Hours: 5 days (Mon - Fri, 8 am – 5 pm)
• Salary Package: Basic Salary
• Duration: 6-Months Contract

Key Responsibilities

• Process and fulfil orders promptly and accurately, from receiving to delivery.
• Respond and follow up to customer inquiries, feedback, and orders.
• Handle customer complaints and feedback by investigating, resolving, and escalating issues to Seniors and the Regulatory & QSHE team quickly and independently.
• Manage documents like certificates of analysis/compliance and inspection statuses.
• Create, collect and manage sales data, customer contact information and reports.
• Keep a well-organized filing system for easy access to work documents.
• Suggest ways to improve management systems to your supervisor.
• Other necessary tasks as assigned.

APPLY NOW!!

• Excellent communication skills.
• Competent with MS Office and computer skills.
• At least 1 year of Customer Service experience.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #66066 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Skilled in Truck Driving, Waste Services or looking to get a start? Play a vital role in ensuring a quality waste collection and disposal service for the City of Canning and providing friendly customer service to the City’s residents and customers. Guided by a supportive supervisor and leadership team, we will train and assist you along every step of the way to ensure your long-term success in this role. A snapshot of your new role: Operate a variety of plant and vehicles including (but not limited to) Side-loading Rubbish & Recycle trucks, Schaffer Loaders, and Rear-loading Litter & Verge trucks Collect verge-side green waste, including illegally dumped material Litter collection, including park and street bins Bin maintenance, including cleaning and bin deliveries Who we’re looking for: “HR” Truck license with proven experience driving heavy vehicles Good driving history and ability to read maps and navigate Reliable, enthusiastic and team orientated Ability to carry out physically…

Click here to view more detail / apply for Waste Service Operator

Job Description

What is the role?

To assist the Emergency Response Team in monitoring and responding to a Community Alarm Service, Domestic Abuse and Anti-Social Behaviour alarm service, telephone enquiries, lone worker system, and monitoring of a Public Space CCTV system.

Please click on the option to download additional information on this vacancy to access the Job Description.

Extra information:

The Grade of this post is Grade 2 / Level 5, the hourly rate is from £13.76 to £14.85. The annual salary is from £25,112 - £27,101. This post attracts a 10% Non-Core Allowance.

The work pattern is 12 hour shifts day / night shift on a 4 off 4 on shift pattern.

The successful candidate will work from a designated office location.

Closing date for applications is 24 March 2024

Proud member of the Disability Confident employer scheme

SSE has big ambitions to be a leading energy company in a low carbon world. Following our commitment to invest £20.5 billion in low carbon projects to 2027, we have significant growth plans and are well on our way to achieving our ambition to build a world that's more sustainable and inclusive for you, your family, the community you live in and for generations to come.

Join us on our journey to net zero and help us power change.

About the Role

Base Location: Havant

Salary: £23,500 - £35,300 depending on skills and experience + performance related bonus + a range of benefits to support your finances, wellbeing and family.

Working Pattern: Permanent | Full Time, 43 hours per week | Day & Night Shift Coverage

SSEs Alarm Receiving Centre (ARC) is a modern, purpose-built control room providing 24-hour coverage for the reporting and managing of all forms of security incidents. This is an excellent opportunity to join our team and play an integral part in protecting SSE's assets, monitoring over 600 intruder and fire systems, and over 4000 cameras.

In this varied and interesting role, youll ensure the smooth running of the electronic physical security systems deployed across the SSE estate in the UK and Ireland, maintaining a safe and secure working environment for all staff, contractors, and visitors. The main responsibilities of this role include:

- Monitoring SSE Estate security, handle alarms and CCTV activations efficiently, initiating relevant action plans, including contacting Police and keyholders when necessary.

- Escalating and creating work orders for engineering and defective security equipment on-site.

- Ensuring compliance with Workstructures control processes, meeting data security requirements for CCTV and Data Protection Act requests and assisting in providing CCTV footage as needed.

- Collaborating with stakeholders to enforce security, compliance, and issue reporting. Identify potential risk areas, reporting to ARC Operations Manager and relevant stakeholders, and following up on actions.

- Provide day-to-day support for ARC Systems, including PAC inquiries. Ensure 24/7 service sustainability, monitor server status, data storage, and correct system action plans, escalating any concerns promptly.

What do I need?

To be considered for this role, we would love you to have:

- Clear, effective communication and strong interpersonal skills.

- Ability to concentrate, especially during periods of intense activity, and have excellent observation skills.

- Organised and efficient with the ability to multi-task and remain focused for long periods of time.

- The ability to evaluate a situation under pressure using good judgement skills and dynamic decision making.

- A high level of IT skill is necessary as the work involves using the CCTV and alarm handling software and equipment, as well as Microsoft Office.

About our Business

SSE Human Resources is made up of several operational and specialist teams who strive to help the business to design, develop and deliver their people strategies. We partner with the business to provide expert advice on all people matters, enabling them to get the best out of their teams and equip them to meet the changing demands of our business now, and in the future.

What's in it for you?

We offer an excellent package with 34 days annual leave entitlement. Enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.

As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all protected characteristics and commit to providing any reasonable adjustments you need during the application, assessment and upon joining SSE. Search for 'Inclusion & Diversity at SSE' to find out more.

What happens now?

All applications should be made online, and I'll be back in touch after the vacancy closing date to let you know the outcome.

If you would like to discuss any working flexibly requirements or adjustments you may require throughout the recruitment and selection process, please contact Louise on 01738 351671.

Before commencing your role with SSE, you'll need to complete our pre-employment screening process. This will consist of a criminality and credit check.

POSITION SUMMARY

Involves the completion of administrative and/or operational tasks relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities, dispatch activities and local customer service.

PRINCIPLE DUTIES, AND RESPONSIBILITIES

• Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members.
• Performs defined procedures and processes with accuracy and completeness. Ensures time commitments and deadlines are met. Processes may include use of manual procedures or local or regional systems. Verifies data and completes procedural checks against predefined processes or criteria to ensure accuracy and quality. Uses appropriate tools and equipment as required. May make decisions relating to procedural checks, including situations where the outcome is not clearly indicated. Seeks support of senior team members as required. Provides feedback on processes and procedures proactively, making recommendations for continuous improvement to senior team members.
• Investigates and resolves problems or exception situations using systems or equipment, as appropriate. May act as the focal point for specific types of resolutions within the department and across other teams. Makes decisions based on clearly defined criteria and escalates others as appropriate to senior members. As required, evaluates options, escalates and gains approval for solutions that are outside of established parameters. Supports implementation of corrective actions.
• Uses appropriate communication methods to understand and share information with customers, team members including vendor staffs and other departments. Supports team members and other departments during process changes including participating in the development of appropriate Job Aids, procedures & on-the-job training materials. May deliver required training in accordance with defined standards.
• Validates or completes accurate and timely reporting. Supports/research relevant data and collates for analysis and interpretation. Prepares reports as required and may include recommendations for areas of improvement. Inputs data to company systems. Ensures accuracy of own and others’ data and completes checks of system to ensure data integrity is maintained.
• Ensures ongoing compliance with defined FedEx processes and procedures, relevant legislation and external regulations, and predefined agreements. Ensures required approvals are sought throughout processes. Notifies management of any non-compliance issues as they arise.
• Works closely with customer, team including vendor staffs and other departments to ensure accuracy of information and completion of processes to deadline. Also includes contact with customers, vendors or employees, to investigate or resolve issues as required. Aligns and gains commitment to actions from the different stakeholders.

JOB SPECIFICATIONS

Academic:

• Secondary education or equivalent
• Fresh graduates are welcome

Experience, knowledge & attribute:

• Accuracy & Attention to Detail
• Microsoft Office & PC Skills
• Planning & Organizing Skills
• Interpersonal Skills
• Problem Solving Skills

WOW recruitment are seeking a Call Centre Operator for our Medical Logistics client based in Macquarie Park. This role is an onsite position with the working hours on a rotating roster once fully trained. (day shifts and afternoon shifts available)   $65k Super Macquarie Park  Onsite position Immediate start Free gym membership Fantastic career progression opportunities  You will be: Answering a high volume of phone calls Booking and amending orders and communicating changes with involved parties Ensuring accurate and timely data entry into the operating system Assisting Coordinators/Allocators with queries and changes to jobs Responding to customer queries including pricing and quoting jobs Maintaining relationships with carriers and customers Providing general administration and operational support Contributing to the improvement of policies and procedures Skills required: Permanent Resident of Australia Minimum 2 years’ experience in a customer service/call centre role Medical receptionist / call centre operator experience is higly advantageous  Logistics experience preferred but not required…

Click here to view more detail / apply for Call Centre Operator

Council role Permanent roles for the right person 9 day fortnight About Our Client The Townsville City Council are seeking a Plant Operator to join their Waste Management Team on a 3 month assignment with the potential of a permanent position What You Will Be Doing As Disposal Support and Plant Operator, you will have the following duties: Conduct litter management at landfills and transfer stations. Supervise transfer station and recycling processes. Undertake manual handling duties Maintain hazardous waste collection sheds Operate landfill machinery and associated equipment Reject materials outside approved acceptance criteria. Determine correct tip charges for waste disposal. Demonstrate a commitment to a high standard of customer service Exercise responsibility for Workplace Health and Safety, Environmental Protection, EEO, Anti-discrimination, and privacy obligations. Operate weighbridges and associated technology to record transaction details accurately. What You Will Need Ability to pass a Police Check Telehandler Ticket (preferred) Front End Loader Ticket (LL) Compactor Ticket (LR)…

Click here to view more detail / apply for Disposal Support And Plant Operator - Magnetic Island

Job Description

• Industry/ Organization Type: Manufacturing/ Supply Chain
• Position Title: Customer Service Executive
• Working Location: Tampines (Transport Provided)
• Working Hours: 5 days (Mon-Fri; 8 AM-5 PM)
• Salary Package: Basic Salary + AWS + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Process and fulfill orders promptly and accurately, from receiving to delivery.
• Respond to and follow up with customer inquiries, feedback, and orders.
• Handle customer complaints and feedback by investigating, resolving, and escalating issues to Seniors and the Regulatory & QSHE team quickly and independently.
• Manage documents like certificates of analysis/compliance and inspection statuses.
• Create, collect and manage sales data, customer contact information and reports.
• Keep a well-organized filing system for easy access to work documents.
• Suggest ways to improve management systems to your Supervisor.
• Adhere to safety rules and WSH Risk Assessment measures, avoiding any unsafe acts.
• Use of personal protective equipment provided, to ensure safety while working.
• Help protect the environment and comply with policy statements by preventing pollution and promoting sustainability.
• Carry out any other assigned tasks.

APPLY NOW!!!

• Excellent communication skills
• Competent with MS Office and computer skills.
• At least 1 year of Customer Service working experience.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #65881 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Benefits Summary:

• Up to $4300 + Various bonus + allowances
• 5 Days work week
• Working Location: Tagore, East

Responsibilities:

• Coordinate sales activities to support business growth and achieve sales target
• Establish and maintain strong and lasting relationships with clients as a trusted advisor
• Handle the processing of all orders and administrative transactions
• To ensure a quality service by establishing and enforcing company's service SOP
• Any Ad-hoc duties as required

Interested candidates, please submit your updated resume in MS format by using the Apply Now Button.

Follow us on Facebook for more info:
https://www.facebook.com/EC-Recruitment-Pte-Ltd-113771667194961/

Text us on for more details:
https://wa.me/6582693981

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https://t.me/ecrecruitment

Our dedicated and approachable E&C consultants will get back to you soon for a confidential discussion.

By submitting your application or resume to us, you will be deemed to have agreed and consented us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

**We regret to inform that only shortlisted candidates would be notified. **

7176 - Columbus Sawmill - 2700 Farmers Dr, Columbus, Ohio, 43235

CarMax, the way your career should be! 

General Summary:

Under general supervision, deliver exceptional customer service by supporting the Service Department by assisting customers on the phone and in person before, during and after service/repair processes.  

Principle Duties and Responsibilities:

• Answer all incoming service calls in a prompt and friendly manner, displaying appropriate tone of voice and empathy throughout the entire customer interaction.
• Assist Customer Advisors/Service Consultants with customers when needed. 
• Answer basic service department questions, schedule service appointments, route customers’ calls.
• Provide written messages to the responsible party in a timely manner.
• Complete reminder calls for customers scheduled for an appointment
• Assist the service department in contacting customers once special ordered parts have arrived to schedule appointments
• Contact customers with Repair Requests to schedule appointments
• File repair orders and all supporting documentation daily.
• Audit all sublet invoices to ensure they are processed and resolved per CarMax Guidelines.
• Ensure the loaner log and dealer tags are always in compliance with audit requirements.

Job Specifications:

• Accountable to Associate 1 Competency Model
• Demonstrate exceptional interpersonal, communication, and customer service skills.
• Demonstrate exceptional telephone etiquette and active listening skills. 
• Execute Retail Service Standardized Work 
• Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes.
• Maintain or exceed the CarMax guidelines for customer satisfaction.
• Read, interpret and transcribe data in order to maintain proper records.
• Intermediate computer skills including spreadsheet knowledge.

Customer Operator Job Description

• Successfully work with associates in other departments within the store.
• Perform multiple duties in a high-energy, fast-paced working environment.
• Demonstrate above average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone.
• Stay current in CarMax provided training in all areas of the Service process. 

• Possess intermediate computer skills 

Working Conditions:

• Primarily indoor environment; may include working at times in noisy conditions.
• May require sitting or standing for extended periods of time.
• Flexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days.
• Follow all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas.
• Adhere to all CarMax policies including, but not limited to:  Code of Business Conduct, Attendance, Asset Protection, Integrity, Proper Recording of Time, Environmental Health and Safety, and Standards of Professional Appearance policies.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community.  We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

***2023 School Leavers welcome to apply*** Do you love planes and people? We at NWAS are all about both. If you get excited when you see planes take off and land, you could be the perfect candidate for a job in Aviation as the next Customer Service Officer/Ramp Service Operator at Broome Airport. We provide full training on the job so it’s not too late to consider a new career in Aviation, and you’ll be in great hands with our awesome small team in Broome!!! Don’t be shy! We’d love to hear from you. (P.S. check out the perks) All training provided onsite General requirements: – Be willing to show strength and dedication in a team environment – Strong communication skills – Be committed to safety and a strong awareness to security – Committed to delivering a premium service to our customer airlines – Have the ability to gain an Australian Security Identification Card (ASIC)…

Click here to view more detail / apply for Customer Service Officer/Ramp Service Operator

Job Description

• Industry/ Organization Type: Manufacturing/ Supply Chain
• Position Title: Customer Service Executive
• Working Location: Tampines (Transport Provided)
• Working Hours: 5 days (Mon - Fri, 8 am – 5 pm)
• Salary Package: Basic Salary
• Duration: 6-Months Contract

Key Responsibilities

• Process and fulfil orders promptly and accurately, from receiving to delivery.
• Respond and follow up to customer inquiries, feedback, and orders.
• Handle customer complaints and feedback by investigating, resolving, and escalating issues to Seniors and the Regulatory & QSHE team quickly and independently.
• Manage documents like certificates of analysis/compliance and inspection statuses.
• Create, collect and manage sales data, customer contact information and reports.
• Keep a well-organized filing system for easy access to work documents.
• Suggest ways to improve management systems to your supervisor.
• Other necessary tasks as assigned.

APPLY NOW!!

• Excellent communication skills.
• Competent with MS Office and computer skills.
• At least 1 year of Customer Service experience.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #66066 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

About Us

When you work with us, you’ll find that we deliver results; without compromising on respect. We value each other’s differences while recognising individual strength.

We are the world’s leading contract logistics company. We create competitive advantage for our customers through customized warehousing and transportation services. We combine our global scale with local knowledge and sector expertise.

At DHL Supply Chain (DSC), there's more to a role than the work we do. Whatever your role is, we never forget that you make us who we are. We work hard to make sure a career with DHL is as satisfying and successful as it can be.

Join a supportive work environment where you’ll have the tools and training you need to grow and succeed.

DHL Supply Chain is Great Place To Work® certified.

Responsibilities

BUSINESS PERFORMANCE SUPPORT & BUSINESS LEADS GENERATION

• Generate new business leads to Account Managers (e.g. up-selling or cross-selling)
• Contribute to revenue through commercialization of Client Support Services
• Facilitate a unified network and integrated solution proposition during the pre-sales phase
• Support profitability management and planning & forecasting in collaboration with Account Management team

RELATIONSHIP MANAGEMENT

• Act as the Single Point Of Contact to the assigned Service Logistics network customer
• Lead Business Reviews with customers for business continuity and sustainable partnership
• Facilitate alignment between customer’s and DHL’s strategic plans and enhances partnership
• Work with respective Account Managers to ensure execution of Account Plans

PERFORMANCE MANAGEMENT

• Align country’s Ops Performance with global/regional goals
• Ensure consistency and service quality in collaborations with Country Operations
• Govern customer Change Requests to ensure scope management & cost recovery
• Manage customer escalations and drive recovery plans
• Establish and lead account community on a regular basis to deliver operations excellence

CONTINUOUS IMPROVEMENT

• Facilitate Continuous programs in various aspects – operations, systems, financial audits in collaborations with Network Operations
• Share best practices across countries and accounts
• Supports process standardization to attain an operating standard model
• Track and monitor cost savings in collaboration with Network Operations

ACCOUNT MANAGEMENT

• Grow Service Logistics share of wallet for existing customers in the region, focusing on regional account plans, commercial ownership of accounts and regional proposals (RFQ, renewal, commercial CRF) ownership
• Ensure overall commercial ownership of SL account in the region (incl. regional management of Global account)
• Develop pro-active business retention and growth plans that protect/enhance margins and are aligned with key internal stakeholder strategies.
• Accountable for tracking and managing account profitability in line and direct contact with Finance
• Identifies root causes to take direct actions and/or liaise & track other functions to solve account profitability issues
• Contributes to product development by generating ideas and providing commercial expertise during the process
• Continuously review business potential and identify potential business opportunities throughout the customer organization

PEOPLE MANAGEMENT

• Provide mentorship to a team of Client Support Services Managers, Assistant Managers, Analysts
• Act as the next escalation point for customer-related issues and guide CSS Managers / Assistant Managers / Analyst in issues resolution
• Provide OJT / coaching / knowledge sharing to team members

Requirements

• Minimum 8 years Supply Chain/ Logistics, or Distribution experience
• Minimum 5 years Customer Relationship Management background
• Solid understanding of the principles of supply chain management
• Excellent communications skills
• Well developed people management skills; ability to lead and inspire teams to accomplish objectives
• Strong analytical and problem solving skills; both short-term/tactical and long-term/strategic
• Well-structured, change oriented and results focused
• Internationally orientated executive