Total 5,056 Site Manager job vacancies in Customer Service category in Malaysia

Customer IT Assurance Manager
Hybrid
Up to £80,000 per annum
We're looking for an experienced Customer IT Assurance Manager for our globally recognised Client, a leading specialist in insurance with offices located throughout the UK.
As the Customer IT Assurance Manager you will assist in the operation of Technology External Assurance function's focus on Customer Information Security Assurance by the execution and oversight of activities including bids & tenders, contract reviews, due diligence, audits, findings and reporting to manage and deliver the expectations aligned to defined SLAs and deadlines.
Core Responsibilities:
* Take an active part in the operation of the function by overseeing the activities of other members of the team and deputising for the Senior Manager, 3rd Party IT Risk as required.
* Support Commercial and Tender teams with the information security component of new business opportunities including questionnaires, presentations, and customer calls.
* Execute and oversee the end-to-end delivery of the information security components of customers audits, including planning, scoping, preparation, documentation, delivery and follow-up, in direct partnership with customers and internal Commercial teams.
* Reviewing and negotiating customer contractual IT agreements and clauses to ensure that customers' expectations can be fully met and aligned.
Key Skills / Qualifications needed for this role:
* Senior professional experience with management responsibilities in either a Big 8 external practice, Internal Audit, or regulated Assurance function.
* Certified in relevant audit, risk and security certifications preferably with one of the following: IIA, CISA, CISM, or CISSP
* Experience of working in a UK regulated organisation, especially FCA/PRA or UK GDPR
* The role requires strong Information Security/Assurance, Audit, Compliance and Risk knowledge, experience of IT Risk and assurance frameworks, and control assurance assessments (e.g. ISO 27001, PCI DSS, CIS 20, NIST, ISACA IT Risk).
There's a true flexible working culture and leading benefits. (Great pension, bonus, flexible working, etc). Although the team work remotely this position would require office days every now and then in one of their UK based offices for those important meetings. Along with a great benefits package.

Customer Service Desk Manager
London
Exciting opportunity for an enthusiastic, analytical, and strategic thinker to join a fast-growing, market leading IT partner.
This role will be responsible for ensuring that the Customer Service Desk provides a seamless and efficient service to assist customers with their service requests and support needs. This role will encompass all ownership and accountability for the Customer Service Desk function, and manage the individuals providing a blend of support within the Customer Service Desk.
The client are a large-scale Data Centre provider, who's network houses some of the most innovative private & public organisations, compromising of all sizes. Heavily invested in reducing carbon emissions and passionate about championing greener ways of thinking.
Reporting to the Group Director, you will be a key partner to the leadership team, who are looking for someone who demonstrates exceptional leadership skills, and can communicate effectively to inspire, develop, and motivate staff.
Key Responsibilities:
* Ensure that the CSD receive and effectively manage customer queries across different communication channels.
* Strive to make sure that the CSD resolve requests and cases aiming for a "1st contact resolution".
* Being accountable for the running of Service Desk capabilities, ensuring it is in alignment with the business needs.
* Managing case tickets within internal SLA's - properly investigating, diagnosing and finding resolutions to customer support requests.
* Ensures that service levels are met and relevant procedures and policies are adhered to. Alongside ensuring that operational problems are identified, monitored and resolved.
Who You Are:
* Someone with experience executing, managing and developing a successful Customer Service Desk, supporting Clients and providing strategic End User Support.
* Demonstrable experience leading Customer Service Desk capabilities within a large organisation.
* Fantastic Customer Service skills, and how to effectively deliver these to customers.
* Tracking emerging trends and identifying opportunities to make sure the Service Desk achieves its goals.
* Experience of Microsoft Windows, ServiceNow, Excel, Powerpoint.
* Excellent communicator, who takes a strong sense of ownership and accountability.
* Good understanding of global/local business differentiation, and customer behaviours and expectations.
Desirable:
* Customer Service Qualification.
* Experience in building a Global Service Desk from the ground up.
* Service Desk experience within a Data Centre.
If this sounds like you, then get in touch! Apply below.

Job Title: Leisure Centre Manager

Location: Richmond Villages Witney, Coral Springs Way, Witney, OX28 5DG

Salary range: £34,000 per annum - Paid breaks

Contract: Permanent

Shift Pattern: Full time, 40 hours per week across 5 out of 7 days. Shifts are across Spa opening times of 08:00-20:00 and include some weekends





We make health happen

Here at Bupa we support those when they need it the most. Richmond Villages are our retirement village provider. They deliver person-centred care, supporting independence and honouring choice to help our residents live their best lives.

You can count on a thorough induction when you start to help you settle into your new role followed by ongoing training and development including access to apprenticeships. This also includes access to our online portal which has a variety of resources to aid personal development & free access LinkedIn's online learning platform.

It's important that our teams have outstanding leaders - inspirational managers that empower and motivate their team to meet the needs of all our residents. We're looking for a full time Spa Manager to relaunch the Spa to residents and external members focusing on increasing revenue streams, improving customer satisfaction through engagement/team retention and direction plus attention to detail and improved activities and treatments in the spa area.



You'll help us make health happen by:

Exceeding member expectations on a day-to-day basis, whilst ensuring the Wellness Spa areas and activities are promoted and run effectively. You will provide excellent customer service whilst ensuring that all communications both internally and externally are managed efficiently and effectively. Recruit, train, appraise, develop and manage all Wellness Spa Staff, whilst actively promoting all aspects of the Spa.

Effectively control and manage the Wellness Spa budgets ensuring financial and performance targets are met. You will maintain company standards throughout the Wellness Spa ensuring all staff understand and adhere to the Richmond Village values, you will continually look for ways to improve the quality of the service provided and the efficiency of the Spa. You will strive to maximise sales opportunities for the success of the Village by promoting and advertising the Wellness Spa to both the local community and Village residents.



Key Skills / Qualifications needed for this role:

Spa management experience to include statutory and compliance, great attention to detail, leadership and productivity of a fitness and treatments team, P&L knowledge, cost control and customer satisfaction of different user types - Experience of local spa marketing would be an advantage. The successful applicant will have at least 2 years management experience or experience of leading a team, along with a background working within the Spa industry.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• Bespoke healthcare cover that provides medical insurance for you and your family.
• My Healthcare - Quick, easy access to support, advice, and treatment for a variety of health-related issues, including remote GP appointments, physiotherapy and mental health support - all available via one phone number 24/7
• Dental insurance scheme that can also be extended to cover family members.
• Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350
• Village of the year - Financial reward if your home is awarded "Village of the year"
• Free meal on every shift
• 28 days holiday (inc. bank holidays) - Flexible holiday - Buy or sell some of your annual leave entitlement.
• Long service - For every milestone at Bupa we will reward you with ecards, extra holidays and money!
• Interest-free annual travel loan to enable the purchase of public transport annual season tickets
• Wagestream - Have early access to up to 40% of your earned wages within minutes
• We offer a range of Bupa pension plans - find out more on our career site
• Parental leave - We have schemes for adoption, birth parents and co parents -find out more on our career site
• Menopause Plan - Specifically designed to empower women to seek advice, choose their treatment and take control of their health
• Access to discounts at a wide variety of gyms and fitness facilities across the UK

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Become an Assistant Service Manager with Active Prospects!


Location: Valley Drive, Brighton (service name Valley Drive)
Salary: £28,636.0 (£14.65 per hour)
Service Type: Supported Living, one site of 4 independent flats
Speciality: Learning Disability and Autism (Behaviours of concern, complex care & forensic support)

Do you want to work for an award-winning company? Active Prospects are one of the UKs Best Workplaces 2023 by Great Places to Work UK. Our training and development are world class, and in 2022 we won Trainer of the Year at the National Learning Disabilities and Autism awards.

Do you want to be part of a management team that support people to live a gloriously ordinary life full of opportunity, fun and helping people to reach their goals and aspirations.

We are looking for a new Assistant Service Manager for our brilliant new service in Brighton which has been purpose built to support people to leave long- stay hospitals and start to rebuild their new lives in the community.

You will need to have a passion for empowering people to lead an aspiring life, by using positive behaviour support and work within an integrated and multidisciplinary approach to people's wellbeing. You will need to be kind, patient, resilient, compassionate and believe strongly in great leadership. The role can be tough, but the rewards outweigh, many of the individuals who have been identified for the new service have been discriminated against, faced trauma, fallen between services, or ended up in hospital placements as community services could not be sourced. This is a real chance to be part of our successful programme of ensuring that everyone with a learning disability or autistic people are supported in their local communities, not in hospital settings.

You will need to be adaptable, flexible, and be able to lead staff to support our people to gain back their independence through empowerment, active support, positive risk-taking and out of the box thinking.

In return for your dedicated service you can expect a competitive rate of pay, enhanced pay when you have a baby (maternal, paternal or adoption), Employee Assistance Programme with various aspects of free legal support and counselling, support with gaining further qualifications, career progression opportunities, financial awards for successful recruitment referrals and most importantly inclusive, friendly and supportive environment for you to grow and thrive. Active Prospects has an amazing Induction Programme which ensures that all our employees receive classroom and on the job training and support to prepare them within their new roles.



What are you waiting for?

Apply today or contact us directly on recruitment@activeprospects.org.uk and 01737 924102 to speak to a friendly Recruitment Advisor.

Please note:



all offers are subject to satisfactory completion of our pre-employment compliance standards.

Proud member of the Disability Confident employer scheme

Become a Care Manager with Active Prospects!

Location: Earlswood, Surrey
Salary: Level 5 banding £ 44,140.00
Service Type: Supported Living, one site of 6 independent flats
Speciality: Learning Disability and Autism (Behaviours of concern, complex care, and forensic support).

Do you want to work for an award-winning company? Active Prospects are one of the UKs Best Workplaces 2023 by Great Places to Work UK. Our training and development are world class, and in 2022 we won Trainer of the Year at the National Learning Disabilities and Autism awards.

Do you want to lead a team to support people to live a gloriously ordinary life full of opportunity, fun and helping people to reach their goals and aspirations.

We are looking for a new Care Manager for our brilliant service in Redhill which has been purpose built to support people to leave long- stay hospitals and start to rebuild their new lives in the community.

We are looking for someone who has robust experience in this area as the role sits within our higher level 4 management banding. You will need to have a passion for empowering people to lead an aspiring life, by using positive behaviour support and work within an integrated and multidisciplinary approach to people's wellbeing. You will need to be kind, patient, resilient, compassionate and believe strongly in great leadership. The role can be tough, but the rewards outweigh, many of the individuals who have been identified for the new service have been discriminated against, faced trauma, fallen between services, or ended up in hospital placements as community services could not be sourced. This is a real chance to be part of our successful programme of ensuring that everyone with a learning disability or autistic people are supported in their local communities, not in hospital settings.

You will need to be adaptable, flexible, and be able to lead staff to support our people to gain back their independence through empowerment, active support, positive risk-taking and out of the box thinking.

In return for your dedicated service you can expect a competitive rate of pay, enhanced pay when you have a baby (maternal, paternal or adoption), Employee Assistance Programme with various aspects of free legal support and counselling, support with gaining further qualifications, career progression opportunities, financial awards for successful recruitment referrals and most importantly inclusive, friendly and supportive environment for you to grow and thrive. Active Prospects has an amazing Induction Programme which ensures that all our employees receive classroom and on the job training and support to prepare them within their new roles.

What are you waiting for?

Apply today or contact us directly on recruitment@activeprospects.org.uk and 01737 924102 to speak to a friendly Recruitment Advisor.

Please note:


all offers are subject to satisfactory completion of our pre-employment compliance standards.

Proud member of the Disability Confident employer scheme

Position Summary :

This role is responsible for overall customer service function in Asia.

Role and Responsibilities

• Develop and implement Regional Customer Service strategy and People Development Plan including succession plans and/or organization changes to achieve department's sustainability and meet business needs.

• Develop CS management performance metrics to manage and lead the day-to-day Customer Service responsibilities including monitoring of all deliveries, month-end activities, cross-functional alignment, and communication.

• Maintain strong engagement with stakeholders to ensure conformance to order delivery, fulfilment

and customer satisfaction needed for business success.

• Regular engagement with Global Customer Service to maintain Global-Regional alignment.

• Manage back-orders and/or impact of supply interruptions on customers, provide timely updates and communications to customers by working together with internal and external stakeholders.

• Subject matter expert for all current and future systems and processes used in the Order-To-Cash

(OTC) and Master Data (MD) environment in APAC.

• Tracks key performance metrics, customer service performance data, and generates improvement

opportunities.

• To drive process improvements using data analytics and influence improvements across the

organization.

• Preparing and presenting monthly, quarterly, and annual reports of operations.

• Create a common framework and set of protocols for how we manage customers to support Sales.

• Responsible for Customer Service Team's actions to resolve any customer claims or complaints,

including processing customer returns or credit notes and follow up with logistics / quality for

resolution.

Job Requirements

• Bachelor’s degree in supply chain and or related field

• At least 8-10 years of relevant managerial working experience in a Manufacturing environment

• Knowledge of customer service, trade incoterms and customs procedures

• Knowledge of ERP system

• English -Excellent verbal and written communication skills for handling English speaking people

• Good Interpersonal, Communication, analytical and management skills

• A good team player and positive attitude

• Willing to take new challenges and make a difference.

• Willing to travel within Asia Pacific

The successful candidate should be required to manage demand and capacity for 2ww pts across the specialties. They will be responsible for generating capacity for backlog pts, covering red theatre sessions and rota generation across specialties Please see the attached Job Description and Person Specification for full details on what this role entails.

About Perx:

Perx Technologies introduces the world’s first intelligent, autonomous loyalty and customer engagement solution. Headquartered in Singapore, the platform synergizes gamification, behavioral science, and AI to support brands in elevating customer actions and interactions using data-driven experiences.

By designing customized, incentive-driven journeys, Perx Technologies simplifies customer acquisition, activation, monetization, and growth, cultivating enduring loyalty and remarkable user experiences, and solidifying its position as an industry trailblazer.

Quick Snapshot:

This is a hands-on position where the role of Customer Success Manager will be responsible for driving all aspects of customer success metrics across our Enterprise accounts. You will ensure the product delivery and customer experience team consistently meets and exceeds our customers’ product adoption, engagement, and experience metrics to drive high customer satisfaction, retention and sales targets (renewals, upsells and cross sells) via a consultative manner. You need to be comfortable operating within a fast paced, high growth start-up environment and can make high-quality decisions at pace.

What’s the role?

• Drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed.
• Enable successful roll-out of the Perx platform to customer stakeholders and users, including sharing and developing relevant creative assets, brainstorming ideas, and attending customer-specific events where necessary.
• Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement.
• Identify opportunities for customers to proactively act as Perx advocates (e.g. testimonials, case studies) to share our vision of the future of customer engagement.
• Be the thought leader in helping our customers drive their customer engagement strategies by providing consultative services and expert advise in building their customer acquisition, monetization and retention models.
• The CSM will own renewals, retention and collaborate with sales team on revenue expansion activities such as upsells or conversion of pilots to fully paid multi-year subscription deals.
• Marshall resources across the Perx organization as needed to support customers’ needs.
• Bridge gaps between customer-needs / evolution of customer needs with Product teams.
• Share and co-innovate on Product Roadmap.

Who are we looking for?

• BA/BS degree in sales and marketing or equivalent field with a minimum of 4-6 years of relevant industry experience in leading success of customers
• B2B Enterprise experience across multiple verticals is a key advantage
• In-depth knowledge & proven expertise in the area of customer success
• Demonstrated stakeholder management
• Experience working in a SaaS start-up will be added advantage
• Strong listening, presentation and storytelling skills
• Ability to multi-task, prioritize, and manage time effectively
• Highly accountable, responsible, creative thinker and problem solver
• Great in managing complex and critical issues, internally and externally
• Understand uncertainty, chaos and fast pace culture
• A self-starter, self-motivated, self-directed, and self-sufficient
• Excellent communication, interpersonal, negotiation, client and time management skills
• Excellent attention to detail.
• Desire to excel, passionate and enthusiastic

What's on offer?

• Competitive salary and benefits package.
• Flexible work culture where we embrace a fully remote or hybrid work environment.
• Collaborative environment and the opportunity to work with a leading player in the Martech and Fintech space.
• Opportunity to work with global and regional tier-one enterprises in the banking, retail, insurance, and telecom sectors.
• Great career development opportunities and internal mobility for cross-functional pathways are embedded in our culture.
• Work with a globally hand-picked talent pool of passion-driven people who power some of the largest brands globally, leveraging Perx’s SaaS platform to engage with 50Mn+ consumers each day.

Join us to discover the exciting possibilities at the intersection of gamification, behavioral science, and AI. Help us empower businesses to acquire, engage, monetize, and retain customers through innovative, data-driven experiences.

The Opportunity: Discover a compelling career opportunity as an IT Service Manager, with flexibility to be based in Brisbane, Sydney, or Canberra. Join a dynamic team where you can leverage your expertise in service desk management, incident lifecycle stages, and ITIL-related processes. This role offers the chance to work in diverse locations while contributing to the delivery of high-quality IT services within a supportive environment. The Role:

Serve as an IT Service Manager, responsible for overseeing service desk operations and incident lifecycle stages in alignment with ITIL-related processes.
Lead the development and implementation of service management strategies, policies, and procedures to ensure efficient and effective service delivery.
Utilize SNOW (ServiceNow) platform for incident management, service request fulfillment, and IT service management processes.
Apply ITIL 4 best practices to optimize service management processes and enhance service delivery capabilities.
Collaborate
... Click here to view more detail / apply for IT Service Manager

Customer Service Manager ($49,400 - 69,990)

We are seeking a true team player interested in wellness & skin health to ensure the smooth running of our wellness spa & skin clinic , furthermore skill and experience in the delivery of spa and beauty services is considered an advantage.

• At least have 2+ years of relevant working experience as a Customer Service Manager
• Experience working in a Spa or Beauty salon is a plus
• Proficient in Google suite , emails, documents, apple computer and Iphone• Must be able to work Monday - Saturday
• Oversee, train, and empower customer service personnels
• Develop and review programs, strategies, and marketing plans that address and satisfy customer demands and expectations
• Excellent performance in supervising the day-to-day operation of the business in order to meet high level customer satisfaction and monthly target sales
• Devoted and passionate to delivering world-class customer experience
• Ability to manage a large number of client inquiries and ability to respond quickly to complex client situations in a professional manner

What will make you the ideal candidate:
- Outstanding performance and ability to direct and support team members
- Strong in retail sales and recommendations
- Devoted to executing a premium customer service experience
- Excellent communication skills, with the ability to listen to guest needs and make recommendations based on these needs.
- Written and verbal communication skills
- Proficiency in Google emails, calendar, documents & slides
- Ability to work independently and pro-actively
- Ability to multitask and time management
- Excellent personal presentation and grooming
- Highly organised and able to deliver a premium customer service experience at high demand times
- Capable & reliable and availability to work Saturday

Beneficial
- A desire to learn and update your skill level and knowledge in Business Development that includes Office Administration, Google, Social media, Online Events and Promotions.
- Certificate III Business Administration, Certificate III, IV or Diploma in Beauty Therapy and/or Massage Therapy
- Career progression to Spa Manager is available for the right candidate

Hours: Full time, Part time or casual (flexible employment arrangement)
Remuneration: Minimum Above Award
Wages: negotiable (generous) wages dependent on skills & experience. Plus bonuses and incentives.

Sponsorship available for the right candidate.

Salary up to £47,192 per annum
Basic salary £36,524 - £41,792 per annum + Market Supplement of £5,400*
Grade E
Permanent
37 Hours per week

Thurrock is located between East London and Essex, easily accessible by road, rail and even the Thames. We are a diverse community of families that's growing, and Thurrock Council offers services to meet their needs. Our Children's Social Care Service is an established team that is supporting that community.
In Thurrock, we have the ambition and drive to make a positive difference to the lives of those most in need. We pride ourselves on having a diverse workforce which reflects our community. Our social work teams are enthusiastic, resilient, keen to learn, have high aspirations, and embrace innovative practice.
Thurrock Children's Services is rated Good by Ofsted, offers a great working environment with a stable management team and caseloads are managed so time is focused on families. We are developing our services and roles available for Social Workers who are ready to be part of the team.
Our Social Workers are dedicated team members and are focused on direct work with children and families. Working across a range of closely knit teams our social workers achieve for children. We are a small authority and offer a close supportive team culture.
To be appointed you will need to demonstrate one year post qualifying experience in children's social care, detail your direct work skills and commitment to achieving the best for children,
We welcome applications from experienced Social Workers looking to work in a new area or gain the wide-ranging experience possible in our services.
We have opportunities across the service and an excellent reward and support package.
You must be Social Work qualified, be registered with Social Work England and be able to work in the UK. Please note at this time we are unable to support applicants that will need sponsorship.

Our Social Work teams are:
- Prevention and support services
- Children and Family Assessments Team
- Family Support Team
- Children With Disabilities
- Adolescent Service
- Children Looked After

- Fostering & Adoption
Please note we may not have vacancies in all of these teams when you apply - please state if you have a preferred team within your application.

What We Offer:
- Excellent remuneration package inclusive of basic salary and market supplement*
- Generous annual leave entitlement - 25 days rising to 30 after 5 years' service.
- Career average pension scheme
- Relocation packages
- Salary sacrifice schemes such as childcare vouchers and cycle to work schemes.
- Flexible working to enable work life balance.
- maternity, paternity, adoption and shared parental leave above the statutory minimum.
- Reflective supervision and management support
- 24-hour health advice and support
- Excellent training opportunities and an established CPD programme
- Funded DBS
- Mileage 45p per mile

A Disclosure and Barring Service (DBS) check at an enhanced level is required for this role.

*Market Supplements are subject to an annual review process

Advert Closing Date: 12th May 2024
Interview Date: To be confirmed.

Unless a valid reason for an alternative arrangement is provided, all interviews will be conducted in person.
For a detailed discussion about your area of interest please contact James Bennett -

Proud member of the Disability Confident employer scheme

Required Qualification & Experience:

• Overall 10+ Yrs of experience in IT with 2 to 3 years in Service Delivery Management.
• Experience in managing application support project Exposure in support framework like ITIL process methodology.
• Good understanding on Incident Management, Change Management & Problem Management Process.
• Experience in proactively managing team to meet SLA based on service contractual clauses Exposure in Ticketing tool to manage reports.
• Excellent communication skills and strong leadership characteristics to connect with people and able to overcome potential conflicts.
• Excellent analytical, problem-solving and synthesizing skills.
• Monitoring of SLAs to ensure adherence and improve the service delivery.
• Responsibility for the scale up/scale down of client environments and corresponding Service Fee calculation (operationalization and evolvement).
• Good Knowledge on creating automation scopes or tools that would help team as well as customer.
• Good Knowledge on Dashboard and Reports.
• Good knowledge on preparing Presentations and Presenting Skills.
• WMS knowledge is an advantage

Roles & Responsibilities:

• Daily connect with users and business stakeholders as per support demand.
• Weekly and monthly report preparation & presentation to customer.
• Lead Zone Monthly Run and Steering Committees​
• Represent run team to the Zone Roll out Program ​
• Co-ordinate activities with business stake holders and conduct internal meetings​ according to requirement
• Lead the Continuous Service Improvements stream: e.g. automation initiatives & business KPI to monitor​
• Ensure quality Management​
• Follow up SLA management​
• Follow up open points and first level of escalation for customer markets​
• Maintain Internal Capgemini Leadership reporting and lead the presentation

Practice Plus Group are currently delivering Integrated Urgent Care services in South West London, and are looking for a Service Delivery Manager to join our already busy team. In this role, you would be jointly working with the Medical Lead and Regional Manager to provide an efficient and satisfying service to commissioners and patients alike, while also ensuring and improving on the high performance and morale of our multi-disciplinary teams. The Service Delivery Manager will be responsible for the out of hours and clinical assessment service within South West London. You will also be actively monitoring and reporting on the service's performance and needs, working with budgets as well as using your skills to recruit, develop and lead both operational and clinical staff and their processes. This will include conducting appraisals and training, assisting in investigations where required and applying Practice Plus Group's visions and values This role will be based in our Putney office, with travel to Stockley Park office once a week. This is a permanent, full time role of 37.5 hours a week, which will also include rotating silver on-call responsibilities. There is no regular home working for this role as a presence in the office is necessary, you will also need to be in on a weekend once every 5 weeks.

Darryl Twitt Motors are currently looking to recruit an experienced and qualified Customer Service Manager to join their team in Shepparton.

The successful candidate will need to undertake and possess:

- Developing and evaluating policies, and procedures related to customer relations and the provision of goods and services
- Offering guidance and feedback to team members while also aiding in the recruitment process
- Planning and executing post-sales services to ensure customer satisfaction, monitor product performance, and enhance service quality.
- Handling feedback and ratings, training staff for improvement, and managing and developing a motivated customer service team
- Collaborating with internal teams, service agents, and customers to identify and address customer expectations effectively.

Skills and Abilities:

- Ideally have a minimum of 2 years’ experience as a Customer Service Manager
- A Certificate in Management or relevant is desirable
- Ability to work in a team environment

Salary range is $70,000-$85,000pa commensurate with experience

Fulltime Position available

Applications open 22 April 2024 and close 22 May 2024.

If you are interested in this role APPLY now. Only shortlisted candidates will be contacted

Job Summary

To provide leadership for the nursing and care teams and support the development and delivery of consistently high quality clinical and care services for residents with complex health and social care needs.

Overall responsibilities:


Comply with the clinical governance framework and all activities related to it. This includes participation in the clinical audit programme
Provide leadership and support for the care team and act as a champion for residents’ safety and dignity.
To maintain skills and knowledge and ensure that care is delivered according to latest guidelines and best practice evidence available.
Develop monitoring and reporting systems which promote the delivery of safe, effective and high quality services.
Ensure that clear and accurate records and communication systems relating to clinical and care delivery are maintained and effectively used by colleagues.
Act as a role model for good care governance practice.


Key Responsibilities


Provide leadership and support for clinical and care colleagues and act as a champion for resident’s safety and dignity
Work with the home manager to formulate strategies for service development or changes in service provision and support implementation
Provide effective leadership and support for the care team within the home.
Supervise the care team on a day to day basis and through formal supervision.
Act as a mentor for new colleagues joining the care team or for those who require specific support to develop skills or knowledge.
Liaise with GPs and other health professionals to ensure that residents receive the medical and clinical support they require.
Demand high quality service delivery focused on residents individually assessed needs.
Act within Care UK’s Admission & Discharge Policy
To maintain skills and knowledge and ensure that care is delivered according to latest guidelines and best practice evidence available
Maintain skills and keep up to date with clinical developments and best practice in areas relevant to care delivery in the home.
Ensure that colleagues have undertaken training appropriate to their roll and that learning is transferred into practice.
Monitor delivery of care, including infection prevention and control procedures, e.g. wound care, catheter management; and ensure high standards are maintained.
Develop links with local nurse specialists and teams e.g. continence nurse, tissue viability nurse, falls service etc. and ensure that residents are referred according to local procedures and protocols.
Provide support in relation to medicines management and be able to assess colleague’s competency to manage medication.
Act at all times within your own skills and competence.




Develop monitoring and reporting systems which promote the delivery of safe, effective and high quality services


Collate performance information required for the monthly management and other reports as required by the home manager.
Undertake clinical audits as required by the home manager and clinical and care governance. Ensure action plans are fully implemented.
Review accidents and incidents and ensure that lessons learnt are translated into practice. Conduct investigations as directed by the home manager, following an accident, incident or complaint.
Ensure high standard of record keeping are maintained in accordance with company requirements.
Review compliance with the Health and Social Care Act (2008) and Essential Standards of Quality and Safety (2010) and ensure that any requirements and recommendations made following a CQC review are actioned appropriately.
Ensure that clinical equipment is maintained in a safe, clean and fully functional state and that colleagues are competent and confident to use it.
Report areas of concern to the home manager and agree appropriate action to be taken.




Ensure that clear and accurate records and communication systems relating to care delivery are maintained and effectively used by colleagues


Ensure colleagues are aware of company policies and procedures and that these are incorporated into practice.
Ensure effective and clearly documented handover systems are in place and that they facilitate the effective transfer of information between colleagues.
Ensure that notifications are completed and sent to CQC, in accordance with regulatory requirements and that all accidents and incidents are reported, recorded and investigated in line with company policy.
Ensure that all colleagues are aware of safeguarding vulnerable adults procedures and that these are implemented within the home.
Organise team meetings and ensure that minutes are taken and disseminated.
Provide information to residents and relatives in relation to care delivery, being mindful of data protection and Caldicott requirements.




Act as a role model for good care governance practice


Act at all times within own competence and knowledge.
Report any concerns regarding poor performance or unsafe practice via line management.
Intervene immediately in situations where there is significant risk to residents.
Assist the home manager to meet all relevant regulatory, contract and good practice standards.
Maintaining necessary residents confidentiality; at all times being mindful of Caldicott requirements.




Safeguarding of Vulnerable Adults / Mental Capacity Act

To complete training on Safeguarding of Vulnerable Adults and the Mental Capacity Act and be able to understand and implement SVA and MHA policies and procedures taking responsibility for reporting any safeguarding concerns to the senior person on duty or on-call RD



Health and Safety

As an employee of Care UK, the post holder has a duty under the Health and Safety at Work Act 1974, to:


Take reasonable care of the health and safety of themselves and all other persons who may be affected by their acts or omissions at work.
Co-operate with their employer to ensure compliance with Health and Safety legislation and the Health and Safety policies and procedures of the organisation, not intentionally or recklessly interfere with, or misuse, anything provided in the interests of health, safety, or welfare, in pursuance of any of the relevant statutory provisions.
To ensure that adequate measures are taken to protect the health and safety of all colleagues including the maintenance and upkeep of a safe environment.


Data Protection

The post holder must at all times respect the confidentiality of information in line with the requirements of the Data Protection Act 2018 and the company’s ISO27001 accreditation. This includes, if required to do so, obtain, process and/or use information held on a computer in a fair and lawful way, to hold data only for the specified registered purposes and to use or disclose data only to authorised persons or organisations as instructed.