Job AdvertSales Manager£33,817 + excellent sales bonusPermanent, Full timeHanworth Air Park Leisure Centre About Lampton LeisureW.....
Job Advert
Sales Manager
£33,817 + excellent sales bonus
Permanent, Full time
Hanworth Air Park Leisure Centre
About Lampton Leisure
We set established high standards with our exuberant, friendly, driven professional approach across all our sites in Brentford,
Chiswick, Hanworth, Heston, Isleworth & Osterley. Our leisure centres boast a full range of facilities including fitness studios,
health suites, swimming pools, indoor & outdoor courts, pitches, tracks, and café facilities. It is our mission to provide
inclusive and safe environments where we deliver supportive and professional services for all ages, abilities, and backgrounds to
make a real difference and an enjoyable customer experience for all users of the Centre’s facilities.
About the Job
As a Sales Manager at Lampton Leisure, you will be responsible for leading the sales team at Hanworth, driving new sales and
membership retention, whilst maintaining first class customer service to make this leisure centre the one of choice in the area.
You will establish and maintain excellent relationships with our customers and potential future customers whilst ensuring our
sales team is always delivering excellent customer service.
Key Responsibilities include:
* Overseeing the activities and performance of the Sales and Retention team
* Lead and inspire the centre team in delivering the right choice of membership for the customer and delivering first-rate
customer service
* Keep up to date with the latest fitness trends in the Leisure industry to share your knowledge with customers. Undertake local
competitor analysis and react appropriately to socio-demographic trends
* Adopt a proactive approach to driving sales and retention, ensuring the integrity of Lampton Leisure sales driving, retaining,
and reporting procedures are adhered to.
* Managing organizational sales by developing a monthly KPI, Marketing & Cancellation plan to cover sales, revenue, cancellation,
and Rota.
* Tracking sales goals and reporting results to Sales & Retention Manager daily, weekly & Monthly
* Achieve monthly all sales target, all membership net gain, retention, and enquiries. Be accountable for individual sales for an
assigned Centre and achieving an individual sales target on a monthly basis.
* Drive all revenues, including Swim School, Junior Membership, Memberships, PAYG and member retention
* Ensure customer service targets are met, all comments are responded to within stipulated deadlines, appropriate action is
taken, and a weekly analysis of comments is produced.
About you
To be successful in this role, you will have excellent and proven sales experience, ideally within the leisure industry, with
experience leading a successful sales team. You will have the ability to build strong relationships, strong sales and
negotiation skills, and the ability to influence and motivate team members. Good computer skills with experience of using a CRM /
Booking software would be ideal.
In return Lampton Group will offer you
* Free parking at all Leisure Centre Sites
* 22 days holiday allowance, plus bank holidays
* Free GOLD [https://lamptonleisure.co.uk/membership] gym membership
* Lampton Rewards [https://lamptonrewards.employeebenefitsplatform.com/] - discounts and offers from top brands and services
* Enhanced Maternity and Paternity leave
* Pension Scheme
* Refer a Friend Scheme offering up £250 for each new employee referred
* Staff wellbeing services, including access to online GP, occupational health and EAP
* Flu Jabs
* Eye care vouchers and support towards glasses
* Cycle to work scheme
* Electric Car salary sacrifice scheme
Due to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may
also close early if a large number of applications are received. You are advised to submit your application as early as possible
to avoid missing your chance to apply.
About Lampton Group
The Lampton Group of companies (the “Group”) was established by the London Borough of Hounslow (the "Council") in 2012 in order to
fulfil two main objectives: to deliver social value services on a local level; and to be commercial; fostering an entrepreneurial
spirit and promoting growth. The Group has a social heart with a commercial head and delivers outstanding services across the
Borough of Hounslow.
We are made up of five distinct business areas:
* Services - delivering first class repairs, maintenance, and facilities management to Council and Lampton Group owned
residential housing.
* Recycle - delivering domestic refuse and commercial waste collection as well as recycling services.
* Greenspace - delivering horticulture and conservation services, and parks maintenance.
* Leisure – delivering six leisure and sports centres, with facilities offering everything from state-of-the-art gyms, multiple
swimming pools, tennis courts, soft play, a running track and more.
* Homes – delivering up to 1500 new build homes over the next 5 years by re-developing local authority land into residential and
mixed-use projects.
Our companies represent a bold, new and ambitious approach by a London Borough. Underpinning everything we do are our CORE values:
Customer First. One Team. Respectful. Energised.
Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities
employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual
orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable
adjustments that are needed within the recruitment process.
Important information:
This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon
the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). The Disclosure and
Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable
groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA).
