Total 19 Manager Quality Assurance Executive job vacancies in Quality Assurance / Control category in Kuala Lumpur City Centre

Job Title: Quality Assurance Manager
DirectIT Pty Ltd.

Job Description:
DirectIT is looking for an experienced Quality Assurance Manager to join our team. This is a full-time position with a starting salary at $70,000 + Superannuation.

As the Quality Assurance Manager, you will be responsible for ensuring the quality of our telemarketing operations by monitoring, evaluating and coordinating systems. You will be responsible for identifying areas of improvement and making recommendations to management for process improvement. You will work closely with DirectIT’s operations team to ensure that agents are trained and equipped with the necessary tools to meet the high standards within our organisation.

Responsibilities:

• Develop and implement quality assurance procedures, including system monitoring, scoring, and feedback to agents
• Identify areas of improvement and make recommendations to management for process improvement
• Collaborate with training and operations departments to ensure that agents are trained and equipped with the necessary tools to meet standards
• Conduct regular audits to ensure compliance with company policies and procedures
• Provide coaching and feedback to staff members on areas where improvement is needed
• Analyze data to identify trends and areas of opportunity for improvement
• Participate in cross-functional teams to drive process improvement initiatives
• Create reports and present findings to management on a regular basis
• Ensure that all quality assurance activities are conducted in compliance with applicable laws and regulations

Qualifications:
• Bachelor's degree in business administration, communication, or related field
• At least 2 years of experience in a Quality Assurance role, preferably in a telemarketing or call centre environment
• Excellent communication and interpersonal skills
• Strong analytical skills and attention to detail
• Proven ability to identify areas of improvement and drive process improvement initiatives
• Knowledge of quality assurance best practices and techniques
• Familiarity with call center technologies and systems
• Ability to work independently and in a team environment

If you meet the above qualifications and are interested in this exciting opportunity, please submit your resume and cover letter for consideration.

About the Role 
As Financial Assurance Manager, you will be overseeing financial assurance tasks throughout the ASPAC Division and fostering a culture of control and process enhancement. You will report into the ASPAC Group Financial Controller and collaborate closely with the Group Assurance team based in the UK. 
Key Responsibilities Include:

Developing, implementing, and managing the ASPAC financial assurance program, identifying key risks and areas of non-compliance, and proposing practical solutions within the overall control framework
Proactively ensuring compliance with the Group Finance Control Manual, raising awareness of financial and operational matters, fostering a culture of ongoing improvement, and promoting efficiency in processes and finances
Cultivating and maintaining strong relationships with finance and operational sites, as well as across the broader organization
Offering valuable support, guidance, and advice to stakeholders throughout the organisation
Contributing to the establishment of effective corporate governance
... Click here to view more detail / apply for Financial Assurance Manager

Weve only just begun, but what a beginning. In a once in a generation moment, weve brought together powerful brands to create one united force. TPG Telecom has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and felix. The latest technology and brave thinking let us connect our people and communities. You could play a role in that. A big one. We invite you to bring your boldness and stand out. You are empowered. Opportunities are plenty for those ready to accept the challenge.
This opportunity
The Group Compliance function is responsible for driving a consistent and effective risk and compliance aware culture across TPG Telecom through effective frameworks and governance mechanisms.
The Compliance Assurance Manager is responsible for assisting with the implementation, and management of TPG Telecoms compliance management framework and maintaining oversight over the effectiveness of the framework through compliance ... Click here to view more detail / apply for Compliance Assurance Manager

Proudly making a difference with the transition to renewable energy
High performing, diverse, inclusive, and supportive team
Based in Ultimo or Eastern Creek with hybrid work arrangements
    About us   At Transgrid, we play crucial role in connecting electricity generators to the distribution network that power homes and businesses - we operate over 13,000km of high voltage transmission wires and 110 substations in NSW and the ACT.   This is an exciting time to join us. As Australia transitions to renewable energy, we are ensuring the transmission system can deliver clean and reliable energy to support the transformation. You will have an opportunity to make a real difference and leave a legacy.   Not only does our work improve the lives of millions, from lighting up sports fields, schools and homes, to powering
... Click here to view more detail / apply for Quality Manager

Your new company
My client, a global pharmaceutical and biotech company with a goal of contributing to healthcare innovation and environmental sustainability. They are focused on improving people's quality of life by preventing, alleviating, and curing diseases. They have a wide pharmaceutical portfolio, specialised in some of the following areas: Oncology, neuroscience, and rare diseases. There is an opportunity for a Quality Document Manager to join their Safety Surveillance and Aggregate Reports team on a 12-month rolling contract.
Inside IR35Onsite 2/3 days per week

Your new role
As a highly motivated individual, you will join their Safety Surveillance and Aggregate Reports team as an Associate Quality Document Manager, where you will perform QC review to ensure documents authored by the Safety Surveillance and Aggregate Reports (SSA) team or their vendors are of high quality. Also, support process improvement and other SSA functions, for example, vendor management, SharePoint management.

What you'll need to succeed
You will hold a bachelor's degree in biologic or natural science, or health care discipline. Advanced degree (PhD, MPH, NP, PharmD, etc.) is preferred.

You will possess good writing and editing experience within the pharmaceutical or biotech industry.

You will be familiar with pharmacovigilance and drug development, including knowledge of applicable clinical trial safety regulations and post-marketing safety regulations. Includes familiarity with case processing, expedited reporting rules, and safety database concepts.

You will have the ability to understand, interpret, analyse, and clearly present scientific and medical data in verbal and written format.

You will have the ability to interact collaboratively and effectively in a team environment.

You will possess strong organisational skills, including the ability to prioritise independently.

You will be proficient and comfortable using Microsoft Office (in particular, Word, Excel, and PowerPoint), SharePoint platforms and be familiar with Documentum-based systems and common safety database systems.


What you need to do now
Before you apply for this position, it is vital that you are in possession of a UK passport or relevant visa to work without restrictions in the UK and residing in the UK.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Roberta Atkins on 03330106292

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

 ?At CommBank we are proud to support flexibility, let?s discuss what this means for you?

Please note ? We are seeking Expressions of Interest within these teams for present and future vacancies. Successful candidates will be contacted for a further conversation around suitability.

Impact and Role Contribution:
As a Manager, Controls Assurance, you will join our high performing Chief Controls Office teams and assist in supporting the business to identify, assess and manage the risk inherent in providing a range of operations services to the CBA group.

You will also partner with key stakeholders to deliver insights, utilising analytical skills and complex data. You will need the adaptability to work in a fast-paced environment and the ability to build relationships and work collaboratively with the extended leadership team across Line 2 and Group Audit.

In any given week you will:

Assist in the Automation strategic pillar in becoming more efficient
... Click here to view more detail / apply for Manager, Controls Assurance ? Expression of Interest

Primary Duties & Responsibilities · Lead and develop a high-performing team supporting Account/s and provide exceptional quality assurance services to WNS clients · Driving people development by aligning to the Quality DNA program · Drive & improve efficiency, leading to better operating margins with strong focus on governance, timelines and risk management via Six Sigma & Lean Deployment · Drive SLA adherence / Customer CTQ by ensuring all parameters are met and corrective and preventive actions are taken · Redesign & deploy sampling and stratification strategy based on Compliance checks , Financial processes (volume & Value mix ) Errors, Customer priorities & Agent performance · SLA baselining, predictive SLA monitoring & reporting · Provide thought leadership, creative solutions & leverage problem solving techniques to drive continuous improvement · Serve as an integral part of the enterprise ecosystem by participating in strategic projects, RFPs, Client visits · Digitalization of Quality Assurance Delivery – embed Digital tools to strengthen audit mechanism & control framework · Provide meaningful business insights to all stakeholders; in-depth statistical analysis, defects, exceptions and trends leading to performance enhancement & client experience · Demonstrate Leadership Behaviors (e.g. Enterprise Thinking, Effective and Quick Decision Making, Making Collaboration Essential) · Foster a spirit of continuous learning & collaboration across teams

About usOur vision is to lead the circular economy through packaging, reuse and recycling solutions. It’s a future-driven group commitment, designed to create lasting value.We’re the largest plastics recycler in Australia and New Zealand and one of the region’s biggest user of recycled materials. We have 6,000 team members, operate 110 manufacturing facilities across 15 countries, and our customers include some of the world’s largest brands that consumers know and trust.As a global leader in circular and sustainable packaging solutions, we’ve committed to lead the circular economy through a $500 million investment plan. For us, it’s about finding new and better ways of doing things. Ways to grow business, to give back to the environment and to enrich people’s lives every day.Our promise is to create a better and more prosperous world all round.That’s our future Pact. Let’s lead the way together.Our Pact Packaging division is pioneering a whole of product life cycle approach to sustainable…

Click here to view more detail / apply for Quality Manager

About Laing O’Rourke Laing O’Rourke is a $6 billion international operation with 70 years of involvement in Australian construction and infrastructure, including nearly two decades under the Laing O’Rourke banner. The business delivers projects as diverse as the environments in which they are built, from high security military bases and major rail transport infrastructure projects, through to landmark buildings at the transport interface. Laing O’Rourke owns one of Australia’s largest plant and equipment hire company called Select Plant Australia. We know the right culture combined with purposeful technology will help us meet demand and deliver certainty for our clients. That’s the #powerofexperience. About the role Laing O’Rourke is currently recruiting a National Quality Manager for our Rail Operations Business Unit.  With an exciting pipeline of major infrastructure projects, it’s a fantastic opportunity to be part of a great team and culture. This permanent role offers great career prospects with a privately owned tier 1 constructor and international…

Click here to view more detail / apply for National Quality Manager - Rail Operations Show More Show Less Read more

The Project:
Lendlease is delivering the Sydney Metro Victoria Cross integrated station development which includes a 40-storey (plus 2-storey rooftop plant) commercial building above the station’s southern entrance and enhancing North Sydney as a thriving commercial, residential and entertainment hub.

Role Overview:
As a Junior Rail Assurance specialist, you will provide Rail assurance for Lendlease Building projects and assist the Rail assurance Manager to implement the Project assurance and Safety processes. Coordinating and/or facilitating the necessary safety in design workshops to ensure achieving quality of outcomes.

Role will also include but not limited to:
• Rail assurance for Lendlease Building projects – Supporting the Systems and Safety Assurance Manager on the day-to-day delivery of the rail assurance for the nominated project.
• Assist with the implementation of Lendlease’s processes for Rail Assurance in Design for the nominated project.
• Assist with the implementation of Rail Competency Management process for the nominated project.

The Successful Candidate Will Have:
• Experience in a project or site engineering role and undertaking complex and high-volume business projects consultant or contractor side.
• Previous experience of working on Sydney Metro projects will be highly regarded.
• Previous experience of working with and managing various external stakeholders will be highly regarded
• Educated to degree level – preferably in Civil Engineering or similar.

Benefits:
• Job security with a large pipeline of work
• Bonus scheme, Employee Share Acquisition program and options for salary sacrificing
• Career development and growth opportunities
• Health & Wellbeing Program

We embrace the value of a vibrant and diverse workforce and recognise that out people have different experiences and needs at different times. Lendlease is a diverse, flexible, and inclusive employer of choice. We engage, enable, and empower out people and support their individual needs. Inclusion sets us all up for success.

To find out more about us and to explore all other opportunities, visit
www.lendlease.com/career

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

     

JOB DESCRIPTION:

Nourish the world and your career as part of the Nutrition team at Abbott.

Our Nutrition business develops science-based nutrition products for people of all ages, from helping babies and children grow, to keeping adult bodies strong and active. Millions of people around the world count on our leading brands – including Similac®, PediaSure®, Pedialyte®, Ensure®, Glucerna® and ZonePerfect® – to help get the nutrients they need to live their healthiest life.

Tipp City, Ohio, is one of Abbott’s newest nutrition manufacturing facilities with technology that enhances production efficiency and product quality. Join us and you’ll be part of a family that’s dedicated to innovation and excellence and dedicated to nourishing millions of families around the world.

WHAT WE OFFER

At Abbott, you can have a good job that can grow into a great career. We offer:

• Production areas that are clean, well-lit and temperature-controlled
• Training and career development, with onboarding programs for new employees and tuition assistance
• Financial security through competitive compensation, incentives and retirement plans
• Health care and well-being programs including medical, dental, vision, wellness and occupational health programs, Medical Benefits start day 1
• Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
• Vacation – 3 weeks of accrued vacation (1st yr is prorated) + vacation buy program + 3 personal days + 10 paid holidays
• Company Paid Pension Plan
• 401(k) retirement savings with a generous company match
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
• A stable company with a record of strong financial performance and history of being actively involved in local communities
• Annual merit increase, based on performance and Bonus targeted at 7%
• Secured parking, workout facility, uniforms provided, employee perks
• Clara Abbott Foundation
• Discounted products for family members

WHAT YOU’LL DO

As the Quality Systems Manager, you'll have the opportunity to lead a team while overseeing and improving the ongoing batch log auditing process, product release system, and quality control systems including document change control. You will also address nonconforming materials and other quality issues with Design Assurance, Process Authority, Medical, R&D and other appropriate groups outside the plant environment. This role is also responsible for the CAPA systems for the plant.

Additional responsibilities include:

• Documentation and Work Orders: Manage site Documentation System and QA Work Order systems. Assure all QA documents meet established divisional, corporate and regulatory standards and that these documents are an efficient, effective system for both their use and Quality Assurance. Identify gaps in Plant Documentation and Systems and take necessary actions to correct.
• Manage Change Control: Ensure change requests identify all documents affected and all appropriate parties are reviewing document prior to implementation to assure change control is achieved. Control product formulation changes and issuance to correspond with labeling materials. Assure that Technical Training is notified of changes so appropriate employee training is coordinated with departments affected and assure timely implementation of requested change.
• Oversee New Product Introduction: Assist with the coordination of plant activities for new product introductions and roll out.
• Manage Auditing and Batch Release: Assure that all QA documents are current with manufacturing systems and practices through annual audits. Manage the Batch Log System. Manage auditing of all batch records to assure that the batch files comply with all policies, procedures and regulations affecting the product.  This includes Food cGMP’s, Kosher Laws and Low Acid Food Regulations. Provide batch release, discrepancy, non-conformity metrics to the plant and Division. Store and maintain all batch files to comply with Corporate and Division policies in a state of audit readiness. Issue Finished Product Shipping Releases in a timely manner for all conforming material goods. Coordinate priority finished product releases with Manufacturing and Logistics.
• Manage Non-conformance: Identify all batch non-conformance and initiate appropriate actions for those non-conformances. Control release of product to market and Quality Hold Program. Coordinate the quarantine of nonconforming finished product. Report status of materials not meeting normal release times (Hold List or Delayed Release List).

EDUCATION AND EXPERIENCE YOU’LL BRING

Required

• Bachelor's degree in related field
• Minimum of 1 year experience with the regulatory standards and requirements for a food manufacturing environment
• Minimum of 5 years of Supervisory/Leadership experience

Preferred

• Preventive Controls Qualified Individual (PCQI)

Learn more about our benefits that add real value to your life to help you live fully:  www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity and Military/Veteran friendly Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews

     

The base pay for this position is

$95,000.00 – $190,000.00

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Operations Quality

     

DIVISION:

ANSC Nutrition Supply Chain

        

LOCATION:

United States > Tipp City : Main/Liquid Plant

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Yes, 5 % of the Time

     

MEDICAL SURVEILLANCE:

No

     

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day), Keyboard use (greater or equal to 50% of the workday), Wear ear plugs, Work at heights, e.g. ladders, scaffolds, catwalks, etc., Work in noisy environment, Work requiring repeated bending, stooping, squatting or kneeling

     

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

     

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf

     

EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

Current Employees:

If you are a current employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage.

Starting Pay Rate Range

$63,523.20

to

$79,414.40

(Determined by the knowledge, skills, and experience of the applicant.)

Job Summary

Leads and facilitates the Laboratory’s Quality Management Plan by identifying opportunities to drive operational excellence through monitoring and measuring identified performance standards and metrics; facilitating the integration of continuous quality and process improvement methods in the laboratory and across organizational initiatives; supporting the improvement of all aspects of performance through analytics; and supporting the adoption of industry leading practices. Lead a wide variety of operational activities, with emphasis in the analytical support and process improvement in quality, safety, inventory management, and other department’s financial and business initiatives.

Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include:

*Supportive work culture

*Medical, Vision and Dental Coverage

*Retirement Plans, Health Savings Account, and Flexible Spending Account

*Instant pay is available for qualifying positions

*Paid Time Off Accrual Bank

*Opportunities for growth and advancement

*Tuition assistance/reimbursement

*Excellent pay differentials on qualifying positions (extra pay for working evening, nights or weekends)

*Flexible scheduling

Job Description

Essential Functions:

• Demonstrates leadership and guidance to staff to ensure that the quality assurance plan, policies, processes, and procedures are established, current, and followed by all laboratory staff.
• Coordinates a program of auditing to find deviations, procedural drifts and non-conformance to policies and operating procedures. Successfully tracks and trends product/service non-conformance and its possible consequences. Works with supervisors/ section leads to develop improvement plans if required. Implement tools to ensure sustained improvement is occurring, audits those tools to ensure sustained improvement. Establish and maintain improvement plans as necessary.  Participate in planning, development, implementation, and maintenance of departmental monitoring tools (i.e. dashboards, productivity). Prepares and reports all findings to the Laboratory leadership team and committees as required.
• Prepare reports and oversee departmental documentation in accordance with various regulatory agencies, including but not limited to AABB, CAP, SDDOH, TJC and CMS. Maintains procedures to ensure appropriate and immediate response to and resolution of all issues and concerns. Responsible to investigate and respond to concerns brought forward (complaints, errors, accidents, or concerns) as appropriate. Monitor occurrence/incident reports and report findings to laboratory management. Oversee plans for improving processes and workflow to ensure patient safety and quality of services provided.
• Participate in cost control activities by seeking the most effective method of delivering high quality services and maintains an awareness of the cost impact of decision and actions. Ensures that operational controls are in place to assure the provision of high quality and cost-effective services. Will proactively identify opportunities for, and participate in, ongoing performance and process improvement activities relating to business performance. Assists senior laboratory leadership with technical aspects of goals, objectives, tactics, and long-range planning of the laboratory.
• Creates an environment in which people feel valued, respected, and energized to explore new methods of doing business, generating revenue, and taking calculated risks. Develops employees based on linkage to business requirements and ensures employees are competent to manage change.
• Demonstrates a clear understanding of core business structures, systems, practices, trends, and technologies within our current industry and of those in which we choose to compete in the future.
• Assists senior laboratory leadership with the preparation of the laboratory budget in accordance with institutional guidelines.
• Assists with human resource functions hiring, staff-development, evaluation, counseling, and termination processes of staff. Ensures employees are properly trained and have the necessary equipment and supplies to perform the requirements of their job.
• Analyzes a variety of standard and customized reports to monitor the effectiveness of quality and performance improvement outcomes and initiatives including operational data to provide knowledge for quality and performance improvement teams. Will be responsible for researching and synthesizing current healthcare intelligence and trend data to identify opportunities for improvement and support the implementation of improvement strategies.
• All other duties as assigned.

Additional Requirements

Required:

Education - Bachelors degree

Experience - 3+ years of healthcare experience; 3+ managing projects

Certification - Lean Six Sigma Yellow Belt within one year of hire

Preferred:

Education - Bachelors degree in Biological Sciences or Clinical Laboratory Sciences.

Education - Masters degree in Healthcare Administration

Experience - 3+ years of Healthcare Experience; 1+ years of Laboratory Experience; 1+ years of Management  Experience;  1+ years Lean/Six Sigma.

Certification - Medical Laboratory Scientist (MLS) Certification - American Society for Clinical Pathology (ASCP) and/or Certified Professional in Healthcare Quality (CPHQ)- American Society for Quality

Sedentary work - Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Job Category

Diagnostics

Job Family

Laboratory

Department

RCH Laboratory

Scheduled Weekly Hours

40

Shift

Employee Type

Regular

10 Monument Health Rapid City Hospital, Inc.

Make a difference.  Every day.

Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

What Performance Monitoring contributes to Cardinal Health

Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.

Performance Monitoring is responsible for monitoring, analyzing and reviewing customer contact quality.

Role summary

We are looking for an experienced and passionate Manager of Performance Monitoring and Analytics to lead our team in optimizing the performance of our contact center through data-driven insights. The ideal candidate will have extensive experience managing performance monitoring and analytics teams, as well as proficiency using Verint Analytics tools to drive an insight-driven quality management program. This position is essential to ensuring that our contact center operates effectively, delivering exceptional customer experiences and continuous improvement.

Accountabilities in this role

• Lead a team of performance monitoring and analytics professionals to ensure accurate tracking and analysis of key metrics related to call volume, response times, agent performance, customer satisfaction, as well as other relevant KPIs.
• Manage the use of Verint Analytics tools to collect, analyze, and interpret data in order to provide actionable insights that drive quality improvement initiatives.
• Work with cross-functional teams to identify performance gaps, trends, and enhancement opportunities within the contact center operations.
• Create and implement a comprehensive, insight-driven quality management program that supports the ongoing enhancement of agent performance, customer satisfaction, and overall operational efficiency.
• Monitor and assess the efficacy of quality management strategies, adjusting processes as necessary to meet shifting business requirements and objectives.
• Communicate performance insights to leadership on a regular basis, delivering clear and concise reports and presentations that inform decision-making and drive strategic initiatives.
• Coordinate training and development initiatives for the performance monitoring and analytics staff, ensuring that their skills and knowledge remain current with industry standards and technological advances.
• Promote a culture of data-driven decision making, collaboration, and innovation throughout the team and contact center.

Qualifications

· Bachelor's degree in business, analytics, or a related discipline is required

· 7 years and up years of experience leading performance monitoring and analytics teams in a contact center setting.

· Extensive knowledge of using Verint Analytics tools or comparable contact center analytics platforms.

· A comprehensive comprehension of contact center operations, performance metrics, and quality management principles.

· Proven track record of implementing insight-driven quality management programs that increase operational efficiency and customer satisfaction.

· Outstanding analytic abilities, including the capacity to interpret complex data and translate insights into actionable strategies.

· Strong leadership and team management skills, with proven ability to motivate, mentor, and develop team members.

· Effective communication and presentation skills, with demonstrated experience presenting insights to leadership and stakeholders.

· Attentive to detail, organized, and capable of juggling multiple responsibilities in a fast-paced environment.

What is expected of you and others at this level

• Manages department operations and supervises professional employees, front line supervisors and/or business support staff
• Participates in the development of policies and procedures to achieve specific goals
• Ensures employees operate within guidelines
• Decisions have a short term impact on work processes, outcomes and customers
• Interacts with subordinates, peers, customers, and suppliers at various management levels; may interact with senior management
• Interactions normally involve resolution of issues related to operations and/or projects
• Gains consensus from various parties involved

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here

Build and manage Support Team (LND & Quality Assurance Processes) to ensure ideal business process improvements. Manage Help center content and align with all Business Unit and Functions Unit.

Responsibilities:

• Evaluate whether products and services align with established quality standards, and provide insights both in services and business process improvement
• Implementing, and overseeing quality assurance and quality control processes to ensure products or services meet or exceed customer expectations and industry standards
• They play a key role in maintaining the quality of an organization's products or services, improving processes, and minimizing defects or errors
• Develop and implement quality assurance team and learning development for Customer experience team.
• Create procedures to ensure consistency and adherence to quality standards.
• Create training materials, Conduct training, create TNA, and planning people development competencies, particularly if a need for specific skills or knowledge enhancement are identified
• Manage and update Help Center improvements
• Create and manage monitoring services for all channels Voice and Non Voice

• Experience as Quality Process PIC min 2 years.
• Training and assessment certification, which demonstrate expertise in evaluating and coaching.
• Strong communication skills and collaborative person
• Analytical skills to analyze training programs, identify areas for improvement, and recommend solutions.
• Industry expertise to understand skills and competencies for Digital contact center process
• Good verbal and written communication skills in Bahasa Indonesia and English
• Familiar with training and quality assurance contact center process.

Job Title: Quality Assurance Manager
DirectIT Pty Ltd.

Job Description:
DirectIT is looking for an experienced Quality Assurance Manager to join our team. This is a full-time position with a starting salary at $70,000 + Superannuation.

As the Quality Assurance Manager, you will be responsible for ensuring the quality of our telemarketing operations by monitoring, evaluating and coordinating systems. You will be responsible for identifying areas of improvement and making recommendations to management for process improvement. You will work closely with DirectIT’s operations team to ensure that agents are trained and equipped with the necessary tools to meet the high standards within our organisation.

Responsibilities:

• Develop and implement quality assurance procedures, including system monitoring, scoring, and feedback to agents
• Identify areas of improvement and make recommendations to management for process improvement
• Collaborate with training and operations departments to ensure that agents are trained and equipped with the necessary tools to meet standards
• Conduct regular audits to ensure compliance with company policies and procedures
• Provide coaching and feedback to staff members on areas where improvement is needed
• Analyze data to identify trends and areas of opportunity for improvement
• Participate in cross-functional teams to drive process improvement initiatives
• Create reports and present findings to management on a regular basis
• Ensure that all quality assurance activities are conducted in compliance with applicable laws and regulations

Qualifications:
• Bachelor's degree in business administration, communication, or related field
• At least 2 years of experience in a Quality Assurance role, preferably in a telemarketing or call centre environment
• Excellent communication and interpersonal skills
• Strong analytical skills and attention to detail
• Proven ability to identify areas of improvement and drive process improvement initiatives
• Knowledge of quality assurance best practices and techniques
• Familiarity with call center technologies and systems
• Ability to work independently and in a team environment

If you meet the above qualifications and are interested in this exciting opportunity, please submit your resume and cover letter for consideration.