Total 27 Contract Junior Executive Quality Assurance Executive job vacancies in Malaysia

Job Purpose:

Develop and maintain efficient process, system, information, database for optimum utilisation to support business requirements.

Key Accountabilities:

1.       Business Process and System Management

·       Evaluate and identify gaps in the processes, data flows, systems of Malaysian Philharmonic Orchestra (MPO) covering artistic management, orchestra management, music education and talent development; provide recommendations and solutions for more effective and efficient systems and processes in order to achieve operational excellence.

2.       Database Management 

·       Evaluate, implement, and maintain best of arts database system for MPO and Malaysian Philharmonic Youth Orchestra (MPYO).

·       Coordinate the creation and maintenance of data including details of guest artists, conductors, agency, and fee structure, MPO and MPYO musicians, audition candidates etc. for up-to-date and accurate reporting and further utilization by authorized parties.  

3.       Schedule Management

·       Collate and coordinate the distribution of monthly MPO schedule to relevant parties at least one month in advance. 

·       Affirm instrumentation for each repertoire piece, in consultation with the Library and update weekly seating / casting template in a timely manner.

4.       Evaluation Post Performance with Guest Artists and Conductors

·       Develop online survey for evaluation of MPO guest conductors and artists.  Manage the collation of evaluation from MPO musicians; tabulate and analyze the survey results for future improvements.

5.       Information Management

·       Create and maintain website for MPO musicians to access up-to-date information, including weekly rehearsal orders, seating, and castings.

·       Coordinate the timely update of weekly rehearsal orders, seating, and castings on the appropriate MPO bulletin boards.

6.       Recording Management

·       Act as primary liaison for MPO/MPYO recordings and other A/V productions. Supervise the planning, budget, logistics, and set-up for recordings. Assist with the recording, mixing, mastering, and editing processes, as assigned.

7.       Other Duties as Assigned by the CEO

·       Plan and execute all other duties as assigned by the CEO.

Generic Accountabilities:

1.       Networking and Relationship Building

·       Foster and sustain effective working relationships and rapport with the government authorities, business and management institutions, national and key industry players and service providers in order to keep abreast with latest development in the relevant markets and capitalize on insider status and strategic alliances to capture opportunities for new business ventures and enhance public confidence in the company business solutions, products and services.

2.       Good Governance

·       Enforce the implementation of applicable procedures and guidelines and affect the compliance to statutory and legislative requirements in order to ensure conformance to the established Limits of Authority (LOA), policies and government regulations to safeguard company and shareholders’ interest, image and reputation.

3.       Mindset, Behavior & Culture

·       Develop and implement distinctive mindset, behavior and culture within the working team to achieve high work performance by adopting and implementing value interventions, tools and methodologies to promote and instill high sense of commitment, ownership, integrity and loyalty that will contribute to operational excellence.

4.       Leadership & Capability Development

·       Drive the development of competent working team that will enhance and sustain staff capabilities in achieving high performance delivery to ensure internalization of the right leadership and capabilities in executing their jobs.

5.       HSE Policies and Code of Conduct

·       Communicate, interpret, and champion the execution of the objectives and provisions of the Health, Safety and Environment (HSE) policies and Codes of Conduct and Business Ethics (COBE) within the working team and undertake appropriate mitigation and/or intervention programs.

Perks & Benefits

• Central location
• Flexible working hours
• Medical insurance

工作目的：

開發和維護高效的流程、系統、資訊、資料庫，以實現最佳利用，支援業務需求。

主要職責：

1. 業務流程與系統管理

· 評估並找出馬來西亞愛樂樂團（MPO）在藝術管理、樂團管理、音樂教育和人才發展方面的流程、資料流和系統方面的差距；為更有效和高效的系統和流程提供建議和解決方案，以實現卓越營運。

2. 資料庫管理

· 評估、實施和維護 MPO 和馬來西亞青年愛樂樂團 (MPYO) 的最佳藝術資料庫系統。

· 協調資料的創建和維護，包括客座藝術家、指揮家、代理商和費用結構、MPO 和 MPYO 音樂家、試鏡候選人等詳細信息，以便授權方提供最新、準確的報告和進一步使用。

3. 日程管理

· 至少提前一個月整理和協調每月MPO時間表分發給相關各方。

· 與圖書館協商，確認每首曲目的配樂，並及時更新每週的座位/選角模板。

4. 與客座藝術家和指揮一起進行演出後評估

· 進行線上調查以評估 MPO 客座指揮家和藝術家。管理MPO音樂家評價的整理；將調查結果製成表格並進行分析，以便未來改進。

5. 資訊管理

· 為 MPO 音樂家創建和維護網站，以獲取最新信息，包括每週排練訂單、座位和演員陣容。

· 協調在適當的 MPO 公告板上及時更新每週排練訂單、座位和演員表。

6. 錄音管理

· 擔任 MPO/MPYO 錄音和其他 A/V 製作的主要聯絡人。監督錄音的規劃、預算、後勤和設定。根據指定協助錄音、混音、母帶處理和編輯過程。

7. 執行長指派的其他職責

· 規劃並執行執行長指派的所有其他職責。

一般責任：

1. 網路和關係建設

· 與政府部門、企業和管理機構、國家和主要行業參與者以及服務提供者建立和維持有效的工作關係和融洽關係，以便及時了解相關市場的最新發展，並利用內部地位和戰略聯盟來捕捉機遇促進新業務並增強公眾對公司業務解決方案、產品和服務的信心。

2. 良好的治理

· 強制執行適用的程序和指南，並影響對法定和立法要求的遵守，以確保符合既定的權限（LOA）、政策和政府法規，從而維護公司和股東的利益、形象和聲譽。

3. 心態、行為與文化

· 在工作團隊中發展和實施獨特的思維方式、行為和文化，透過採用和實施價值幹預、工具和方法來促進和灌輸高度的承諾感、主人翁意識、正直和忠誠度，從而實現高工作績效，從而實現卓越營運。

4. 領導力與能力發展

· 推動有能力的工作團隊的發展，這將增強和維持員工實現高績效交付的能力，以確保正確的領導力和執行工作的能力的內在化。

5. HSE 政策與行為準則

· 在工作團隊內溝通、解釋和支持健康、安全和環境 (HSE) 政策以及行為準則和商業道德 (COBE) 的目標和規定的執行，並採取適當的緩解和/或乾預計劃。

津貼和福利

• 中心位置
• 彈性的工作時間
• 醫療保險

• 6 months contract role (renewable)
• Work Location: Kerinchi, Bangsar
• Work shift rotation: morning, noon, midnight

Job Responsibilities:

• Build rapport and long term relationships with Clients while providing excellent customer service standards.
• Create shipment booking arrangements
• Entertain customer's enquiries on product & services
• Collaborate well with Sales & Operation teams.
• Manage multiple customer contact channels: (Inbound/ outbound calls, Emails, Live Chats, Social Media Platforms , and etc)
• Achieve monthly KPI of dates arranged & waiting time.
• Manage and update list of Clients assigned regularly and promptly.
• Handle High profile customers.
• To liase with product team to improve operational workflow.
• To provide general operational and sales support.

Job Requirements :

• Candidate must possess at least a Degree, any field.
• Fresh graduates are also encouraged to apply.
• 1 - 2 years experience in Customer Service will be an added advantage
• Required skill(s): Call Center background, Customer Service, Coordinating Skill.
• Possess excellent verbal and written communication skills in English.
• Result driven and works well with KPI.
• Comfortable working with different modes of communication for liaison work (Primarily Phone)
• Possess own transport

Please apply with your comprehensive resume

Resume box: lifework.sun@gmail.com

Only shortlisted candidate shall be notified

Perks & Benefits

• Commission and bonus
• Nearby public transport
• Medical insurance
• Personal development opportunities

• 6 個月合約職位（可續約）
• 工作地點：孟沙Kerinchi
• 輪班制：上午、中午、午夜

工作職責：

• 與客戶建立融洽的長期關係，同時提供卓越的客戶服務標準。
• 建立貨運預訂安排
• 接待客戶對產品和服務的詢問
• 與銷售和營運團隊良好合作。
• 管理多個客戶聯絡管道：（來電/呼出電話、電子郵件、即時聊天、社群媒體平台等）
• 實現安排日期和等待時間的每月 KPI。
• 定期及時管理和更新分配的客戶名單。
• 處理高知名度的客戶。
• 與產品團隊聯絡以改善作業流程。
• 提供一般營運和銷售支援。

工作要求 ：

• 候選人必須至少擁有任何領域的學位。
• 也鼓勵應屆畢業生申請。
• 1 - 2 年客戶服務經驗將是額外的優勢
• 所需技能：呼叫中心背景、客戶服務、協調技能。
• 擁有優秀的英語口頭和書面溝通能力。
• 以結果為導向，與 KPI 配合良好。
• 能夠輕鬆地使用不同的溝通方式進行聯絡工作（主要是電話）
• 擁有自己的交通工具

請攜帶您的完整履歷進行申請

履歷箱：lifework.sun@gmail.com

僅通知入圍候選人

津貼和福利

• 佣金和獎金
• 附近的公共交通
• 醫療保險
• 個人發展機會

• 6 months contract role (renewable)
• Work Location: Kerinchi, Bangsar South (Public transport reachable)
• Working hours: Monday - Friday; 830am - 530pm

Job Responsibilities:

• Account Management, to manage portfolio of existing customers, make telephone calls regular timely cycle and to secure new business (serving corporate clients, relationship building, cross selling/upselling products and services)
• Understand customer's objectives, buying criteria and decision making processes and form long term business relationships in order to leverage revenue from the relationship and promote our company as a quality supplier
• Negotiate price and volume discounts in accordance to our policy and liaise with support staff to ensure customer retention and continued business.
• Identify and gain new business through a sustained program of cold calling and follow up on referrals/leads
• Problem solving: Customer complaints, responding and satisfying client sales and post sales requirements.

Job Requirements:

• Candidate must possess at least a Degree in Sales & Marketing, or any relevant fields
• Minimum 2 years of relevant experience and above
• Preferred skill(s): Call Center background, Customer Service, CRM module in logistics fields, sales and account management experience
• Possess excellent verbal and written communication skills in English
• Strong interpersonal skills
• Result driven and works well with KPI
• Comfortable working with different modes of communication for liaison work (Primarily Phone)
  
  

Serious candidates please apply with your comprehensive resume

Resume box: lifework.sun@gmail.com

Only shortlisted candidates shall be notified

Perks & Benefits

• Commission and bonus
• Nearby public transport
• Personal development opportunities

• 6 個月合約職位（可續約）
• 工作地點：Kerinchi, Bangsar South (大眾運輸可達)
• 工作時間：週一-週五；上午 830 點至下午 530 點

工作職責：

• 帳戶管理，管理現有客戶組合，定期撥打電話並確保新業務（服務企業客戶、建立關係、交叉銷售/追加銷售產品和服務）
• 了解客戶的目標、購買標準和決策流程，並建立長期的業務關係，以便利用這種關係帶來的收入，並將我們公司提升為優質供應商
• 根據我們的政策協商價格和數量折扣，並與支援人員聯絡，以確保客戶保留和持續業務。
• 透過持續的推銷電話計劃和跟進推薦/潛在客戶來識別並獲得新業務
• 解決問題：客戶投訴，回應並滿足客戶銷售及售後要求。

工作要求：

• 候選人必須至少擁有銷售和行銷或任何相關領域的學位
• 至少2年及以上相關經驗
• 首選技能：呼叫中心背景、客戶服務、物流領域CRM模組、銷售和客戶管理經驗
• 擁有優秀的英語口頭和書面溝通能力
• 較強的人際溝通能力
• 以結果為導向，與 KPI 配合良好
• 能夠輕鬆地使用不同的溝通方式進行聯絡工作（主要是電話）
  
  

認真的候選人請攜帶您的全面簡歷進行申請

履歷箱：lifework.sun@gmail.com

僅通知入圍候選人

津貼和福利

• 佣金和獎金
• 附近的公共交通
• 個人發展機會

Responsibilities

• Oversee the operation and maintenance of a high-rise and landed residential , including general office administration and management of the building.
• Liaise and report to the Chairman of JMB or any other of the JMB members on matters related to the policy and rules of the residential and to attend the monthly meetings or any other ad-hoc meetings that the JMB may request.
• Provide a regular report on security, job request maintenance report and submit details of all resident’s complaints, suggestions and comment to the JMB for review.
• Provide all type of service requests and address all comments and complaints raised by residents in a professional and positive manner via phone call, walk-in or email.
• Ensuring that common area and common facilities within the development, are well-managed and maintained
• Managing budgets and ensuring cost-effectiveness and positive collection
• Ensuring that facilities meet government regulations and environmental, health and security standards
• Prepare and process necessary documents such as purchase order and invoices
• Responsible for general office administrative duties i.e: data entry, filing
• Process renovation application, facilities booking and deposit refund
• Prepare and update any notices and memos in any medium such as notice board or mobile app
• Record and prepare minutes of meeting
• Any task assign by superior

Requirements

• Candidate must possess at least Diploma qualification in Property Management, Building Science, Property Development/ Real Estate Management, Urban Studies/ Town Planning, Building Maintenance or other related fields.
• At least 1 to 2 years (s) of working experience in Property Development field. Preferably Managers specializing in Maintenance / Repairs (Facilities & Machinery) or equivalent.
• Strong and proven capabilities in managing, supervising and handling all operationally related work such as Mechanical & Electrical repairs, cleaning services and maintenance of facilities within condominium such a swimming pool, gym electrical & plumbing, landscaping and general cleaning services.
• Possess good leadership in managing a secure and disciplined security team with a special focus in ensuring a high standard of security procedure being adhered to by all security personnel.
• Processing extensive knowledge of and conversant with the Strata Management Act 2013 (Act 757) rules and orders.
• Good PR with strong written and oral communication skills in English and Bahasa Malaysia.
• Able to be based at Alam Perdana.

Summary

We are looking for an enthusiastic Telesales Representative to contribute to generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships.

An effective telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone and dealing with complaints and doubts.

The goal is to help the company grow by bringing in customers and developing business.

Job Requirement:

• To promote company products & services to prospective customers.

• Update customers with monthly promotions and campaigns. 

• To achieve the monthly target set by the Company. 

• Contributes to team effort by accomplishing sales targets which are required by the management

• Contact potential or existing customers to inform them about a product or service using scripts

• Answer questions about products or the company

• Ask questions to understand customer requirements and close sales

• Direct prospects to the field sales team when needed

• Enter and update customer information in the database

• Take and process orders in an accurate manner

• Handle grievances to preserve the company’s reputation

• Go the “extra mile” to meet sales quota and facilitate future sales

• Keep records of calls and sales and note useful information

Job Requirements:

• Candidate should possess an SPM, Diploma / Advanced Diploma, bachelor’s degree, or equivalent in any field.
• Preferably at least 1 year of related working experience in a Telesales/Collection
• Experience in doing outbound calls.
• Both fresh graduates and experienced applicants are welcome
• Able to work independently in a fast-paced environment.
• Good team player, positive attitude, and eager to learn.
• Fast learner and able to adapt to changes.
• Ability to multi-task, prioritize, and manage time effectively.
• Demonstrate teamwork all the time.
• Willing to work under pressure.
• Open for Malaysian, full-time job with renewable 1-year contract.

Summary

To attend to inbound calls - inquiries, problems, and complaints from customers to resolve issues, providing excellent contact resolution, and performing outbound calls when necessary.

Job Description;

• Providing complete information about the product to the customer.
• Solving all product or service-related issues of the customers.
• Giving the right pitch to the potential customers, so they end up buying the product or availing the services.
• Keeping a proper record of the customers.
• Maintaining and updating the information of the customers regularly
• Providing the best possible solution to the queries of the customers

Job Requirements:

• Preferably with at least a Diploma or any equivalent certificate; and possibly considerably with at least Sijil Pelajaran Malaysia (SPM) holder with relevant work experience in a Contact Centre environment or customer service experience.
• Ability to read, write, and converse fluently in English and Bahasa Malaysia.
• Able to work on rotational shifts including night shift (if and when required), weekends, and public holidays.
• Possess customer-focused customer service skills, with a desire to resolve each customer's issue.
• Strong interpersonal skills and ability to manage difficult customer situations.
• Possess a good working attitude, self-motivation, good communication skills, teamwork, and ability to interact with various people at work.
• Punctual and disciplined.
• Basic computer skills in Windows environment and Microsoft Office applications including MS Outlook, Word, and Excel.

Remark

• Location: Jalan Kolam Air Lama, Ampang, the candidate must possess their transport.
• Malaysian Only

Summary

To attend to inbound calls - inquiries, problems, and complaints from customers to resolve issues, providing excellent contact resolution, and performing outbound calls when necessary.

Job Description;

• Providing complete information about the product to the customer.
• Solving all product or service-related issues of the customers.
• Giving the right pitch to the potential customers, so they end up buying the product or availing the services.
• Keeping a proper record of the customers.
• Maintaining and updating the information of the customers regularly
• Providing the best possible solution to the queries of the customers

Job Requirements:

• Preferably with at least a Diploma or any equivalent certificate; and possibly considerably with at least Sijil Pelajaran Malaysia (SPM) holder with relevant work experience in a Contact Centre environment or customer service experience.
• Ability to read, write, and converse fluently in English and Bahasa Malaysia.
• Able to work on rotational shifts including night shift (if and when required), weekends, and public holidays.
• Possess customer-focused customer service skills, with a desire to resolve each customer's issue.
• Strong interpersonal skills and ability to manage difficult customer situations.
• Possess a good working attitude, self-motivation, good communication skills, teamwork, and ability to interact with various people at work.
• Punctual and disciplined.
• Basic computer skills in Windows environment and Microsoft Office applications including MS Outlook, Word, and Excel.

Remark

• Location: Jalan Kolam Air Lama, Ampang, the candidate must possess their transport.
• Malaysian Only

Summary

To attend to inbound calls - inquiries, problems, and complaints from customers to resolve issues, providing excellent contact resolution, and performing outbound calls when necessary.

Job Description;

• Providing complete information about the product to the customer.
• Solving all product or service-related issues of the customers.
• Giving the right pitch to the potential customers, so they end up buying the product or availing the services.
• Keeping a proper record of the customers.
• Maintaining and updating the information of the customers regularly
• Providing the best possible solution to the queries of the customers

Job Requirements:

• Preferably with at least a Diploma or any equivalent certificate; and possibly considerably with at least Sijil Pelajaran Malaysia (SPM) holder with relevant work experience in a Contact Centre environment or customer service experience.
• Ability to read, write, and converse fluently in English and Bahasa Malaysia.
• Able to work on rotational shifts including night shift (if and when required), weekends, and public holidays.
• Possess customer-focused customer service skills, with a desire to resolve each customer's issue.
• Strong interpersonal skills and ability to manage difficult customer situations.
• Possess a good working attitude, self-motivation, good communication skills, teamwork, and ability to interact with various people at work.
• Punctual and disciplined.
• Basic computer skills in Windows environment and Microsoft Office applications including MS Outlook, Word, and Excel.

Remark

• Location: Jalan Kolam Air Lama, Ampang, the candidate must possess their transport.
• Malaysian Only

Join us and be a Pos Malaysia Wira!

At Pos Malaysia, we are passionate about building trust to connect lives and businesses for a better tomorrow. As we transform this incredible 200 year old business we are looking for highly motivated, engaged, passionate and driven individuals to join our team – someone who is up for the transformation challenge and excited by the significant opportunity it represents.

Job Responsibilities:

Own It :

• Record transactions in respective system provided by Pos Malaysia

Build Trust :

• Engage with internal counterparts in solving issues

One Team :

• Working collaboratively with the team to solve customer issues within the timeline

Move Fast :

• Adapt, simplify and act quickly

Delight Customers :

• Provide solution and follow up until customer’s issue is resolved
• Manage customer interactions via multiple channel such as call, chat, email and social media

Job Requirements:

• Possess at least STPM/Diploma in any field or at least 3 years of working experience in contact center or customer service industry.
• Possess good communication and writing skills (English & Malay language).
• Proficient in using Microsoft Office product suite; MS Excel, MS PowerPoint and MS Word.
• Familiar with contact center environment is an advantage.
• Excellent interpersonal skills with the ability to develop and maintain effective relationships.
• Able to work on shift basis, over time and public holiday.
• Able to commute independently to Pos Malaysia designated work location.

Additional information:

• First year employment is based on 1 year contract basis.
• Subsequent year employment will be offered based on performance review.

This is a super exciting time to be joining Pos Malaysia. Your contributions will help us to write the next chapter in our history