Total 845 Senior Executive Product Management Assistant job vacancies in Customer Service category in Malaysia

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Commerce/Business

Travel Percentage :

0%

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing

Administer necessary product requirements to maintain consistent account control of clients using FIS software products and ensure the quality and utilization of FIS software products satisfies client needs.

• Provides in-depth product support to FIS clients by resolving incoming inquiries.
• Responds to customer product inquiries via telephone or in written internet-based email.
• Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
• Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action.
• Documents customer information and recurring technical issues to support product quality programs and product development.
• Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes.
• Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities.
• Other related duties assigned as needed.

What you bring

• Experience doing Product/Application support in any banking or financial systems

• Background or basic knowledge in data querying

• Exposure in Java codes is a plus

• Experience in face to face client interaction is a plus

• Documents client information and recurring technical issues to support product quality programs and product development
• Strong analytical skills

Ll-EA1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

About Builder.ai
We’re on a mission to make app building so easy everyone can do it – regardless of their background, tech knowledge or budget. We’ve already helped thousands of entrepreneurs, small businesses and even global brands, like the BBC, Makro and Pepsi achieve their software goals and we’ve only just started.

Builder.ai was voted as one of 2023’s ‘Most Innovative Companies in AI’ by Fast Company, and won Europas 2022 ‘Scaleup of the Year’. Our team has grown to over 800 people across the world and our recent announcement of $250m Series D funding (and partnership with Microsoft) means there’s never been a more exciting time to become a Builder.

Life at Builder.ai
At Builder.ai we encourage you to experiment! Each role at Builder has unlimited opportunities to learn, progress and challenge the status quo. We want you to help us become even better at supporting our customers and take AI app building to new heights.

Our global team is diverse, collaborative and exceptionally talented. We hire people for their differences but all unite with our shared belief in Builder’s HEARTT values: (Heart, Entrepreneurship, Accountability, Respect, Trust and Transparency) and a let’s-get-stuff-done attitude.

In return for your skills and commitment, we offer a range of great perks, from hybrid working and a variable annual bonus, to employee stock options, generous paid leave, and trips abroad #WhatWillYouBuild

About the Role
Builder is looking for an experienced Senior Product Owner to join us and play a key role ensuring our Delivery teams continually deliver the highest level of quality and service to our customers. You'll lead and coach a 10-12 team of Customer Product Owners - "Productologists" focusing on the adoption & optimisation of best practices, ways of working, and technologies that enable autonomy and empowerment of the team whilst promoting effective cross-functional delivery across teams.

About the Team
Productologists at Builder.ai play a key role turning our customer’s dream and vision into a software reality. As part of the Delivery Team, Productologists work as the customer product owner in educating, guiding and advising on the use of our reusable code Blocks to develop the customer’s app whilst providing excellent customer service across the roadmap. Productologists work closely with our Ninjas (software delivery managers) and Senseis (technical architects) throughout the software development lifecycle to deliver what the customer asked for.

Why Should You Join
The Sr Productologist role will give you the opportunity to lead and oversee the delivery of all Builder's customer projects in the United States. You’ll be working at the forefront of cutting-edge AI technology that is disrupting a combined $800 billion (and growing) industry for software build and operate services across the B2C and B2B markets.

You will be responsible for

• Leading and developing a high performing team of Productologists by identifying areas for improvement at individual level.
• Creating a culture of continuous improvement and streamlining our delivery processes & Agile ways of working
• Providing oversight, quality assurance and point of escalation for the work of our Delivery teams
• Overseeing Builder's portfolio of customer app builds and ensuring teams are on track with their deliverables
• Analyzing project outcomes and identifying areas for process improvement.
• Communicating project updates, progress reports, and potential roadblocks to both technical and non-technical audiences.
• Recognising risk in agreed customer delivery plans, ensuring our teams are clear and transparent in their communications with customers regarding concerns and action required
• Monitor project progress using data dashboards, identify potential risks, and proactively implement mitigation strategies that help at scaling the portfolio.
• Maintaining a high performing team by helping to attract, retain and develop talent.
• Developing the capabilities of the team through structured training and mentoring to drive delivery excellence and career development and progression.
• Collaborating with peers in Sales, Delivery, Product and our Capacity Network to solve tactical and strategic issues in order to achieve both customer satisfaction and Builder’s business objectives.

Requirements

• 8+ years in software delivery (product ownership, scrum, delivery management)
• Track record of leading and developing high performing teams
• A strong understanding of software development methodologies, technologies, and best practices.
• Proven experience adopting and optimising Agile ways of working
• Experience overseeing large portfolios of customer/client projects
• Excellent Communication skills to engage with both our customers and your teams
• Analytical and Problem solving skills
• Bachelor's degree in Computer Science, Business/delivery management, or related field

Nice to haves

• Tech scale-up experience

• Attractive quarterly OKR bonus plan or commission scheme dependent on your role
• Stock options in a $450 million funded Series D scale-up company
• 24 days annual leave + bank holidays
• 2 x Builder family days each year
• Time off between Christmas and New Year
• Generous Referral Bonus scheme
• Pension contributions
• Private Medical Insurance
• Private Dental Insurance

Hey… Looking for a change? Maybe that role you are currently in is not providing opportunity to progress your career, or maybe you feel like you are just a number. Maybe you are tired of groundhog servicing the same make day in day out. Not anymore!

Senior Foreman / Management / Service Advisors position available
Lead / Senior Technician position available

Denmor Automotive is looking for an enthusiastic, motivated individual to join our team as a lead / senior technician. You will be responsible for overseeing technical repairs, mentoring junior apprentices & workshop / management / client liaison. In return we are offering extremely competitive, above award rates with your package tailored to your position & experience.

For the right candidate, there is ample pathway within the business to ultimately end up off the tools in a managers role.

Skills & Requirements
Be a qualified Motor Mechanic (Cert 3 Light Vehicle)
Be an authorised AIS examiner (or be willing to obtain asap)
Have your own tools / tool storage etc.
Be enthusiastic about growing within the industry & within our business
Be able to work effectively individually & with other members of the team
Have a valid (unsuspended) Australian driver’s licence
Have great communication skills
If you have Auto Electrical & Air Conditioning experience that would be ideal, but If not, we can train and develop you new skills and opportunities whilst working with us.

About Us
Denmor Automotive is a growing family owned business located in Lane Cove, providing Mechanical, Auto Electrical & Air Conditioning service and repair to the local community and trade at the highest standards & we have been for over 30 years. With our teams unique skill set, there is never a dull moment and always so much to learn.

Being an Auto Electrical workshop, we are also transitioning into the specialised hybrid/electric sector with training pathways available.

Overall Responsibilities:

Elevate your career as a Customer Experience and Incident Management team, playing a pivotal role in ensuring not only the utmost security and incident management but also an unparalleled standard of customer service within our distinguished work compound. This dynamic position calls for an individual with a passion for enforcing security protocols, overseeing access control systems, and, most importantly, enhancing the overall experience of our tenants and guests through a commitment to excellence in customer service.

Customer Service Excellence and Conflict Resolution

• Greet arriving tenants and guests warmly and professionally, establishing a welcoming atmosphere and initiating a positive and personalized experience from the outset.
• Manage inquiries, both over the phone and in-person, with poise and efficiency, demonstrating outstanding customer service skills and leaving a lasting positive impression.
• Respond promptly and effectively to tenant and guest requests, delivering service excellence and exceeding expectations at every opportunity.
• Handle complaints and suggestions from tenants and guests diplomatically and courteously, transforming challenges into opportunities to enhance the overall customer experience.
• Provide event support, ensuring seamless coordination and execution of events to enhance tenant and guest satisfaction, contributing to the overall success while consistently following and adhering to protocols and SOPs.

Dynamic Service Enhancement and Adaption

• Assist in property business administration with meticulous attention to detail and refined organizational skills, striving to enhance operational efficiency and customer satisfaction through adaptable and dynamic service delivery.
• Develop a comprehensive understanding of available services and facilities, offering helpful advice to effectively address the diverse needs of tenants, visitors, and clients within a constantly evolving environment.
• Embrace additional responsibilities as assigned, demonstrating flexibility and a proactive approach to continually enhancing our service standards while adhering to SOPs and protocols. This includes willingly undertaking various duties as required to maintain seamless operations and uphold customer satisfaction.

Security and Safety Enforcement

• Diligently enforce security plans, protocols, access control plans, and SOPs, embodying a steadfast commitment to safety and order.
• Conduct vigilant security rounding, surveillance, and monitor CCTV systems with a keen eye for potential risks, all while maintaining a welcoming atmosphere.
• Verify and ensure the authorization of all personnel present on the premises, contributing to a secure and customer-centric environment.

Incident Management

• Manage and promptly report incidents through designated communication channels, demonstrating resilience and composure in crisis situations, and prioritizing the well-being and comfort of occupants while strictly following established SOPs and protocols.
• Report breakdowns of facilities or machinery promptly to the relevant teams, ensuring the highest standards of service and functionality.
• Collaborate in fire safety management during drills and incidents, ensuring the safety and satisfaction of our stakeholders.

Requirements:

• Able to commit to Shift Work
• At least 1 year experience in customer service / front desk / concierge.
• Proficient with Administrative software (Eg. Microsoft Office)
• Proven experience in security management or a related field.
• Exceptional communication and interpersonal skills.
• Proficiency in security protocols and access control systems.
• Ability to manage incidents and emergencies effectively.
• Customer service orientation coupled with a polished and professional demeanour.
• Basic understanding of property management and administration.
• Keen attention to detail and adept problem-solving skills.
• Bonus if possess a Class 3 Driving License.

Employee Benefits:

• Uniforms provided
• Additional leaves entitlement
• Performance-based bonuses
• Health and medical insurance coverage

Your responsibility is to ensure that the Subaru Way of high level of Customer Service effectiveness is achieved and maintained within each of the Markets, while improving customer service experience and creating engaged customers through:

• Coordinating with local Customer Service teams (across all the Markets in which we operate) whose primary duties include answering customer queries and resolving customer issues, as well as monitoring the progress of customer cases for customer success.

• Collaborating with all internal stakeholders to take ownership of customer issues and follow problems through to resolution.

• Resolving escalated issues and ensuring prompt turnaround with consistent quality in consultation with internal stakeholders

• Analysing statistics and compiling accurate reports

• Supporting Regional management in supervising local teams in adhering to and managing the budget while maintaining an orderly workflow according to priorities

• Promoting and encouraging cooperation and teamwork within the Markets, between departments to benchmark and adopt best practices.

• Developing, monitoring, and analyzing Customer Service key performance indicators for the Markets and driving recommendations for improvement measures

• Supporting Regional management with implementing process improvements/changes that ensure excellence in customer experience, timely delivery of services, optimum productivity, and effective management of resources.

• Reviewing and upgrading procedures to enhance the level of service provided to Subaru customers while promoting work process simplification initiatives.

Requirements and skills

• Prior experience in a similar role in Customer Service and/or automotive industry

• Ability to work well in matrix environments requiring you to work with various stakeholders.

• Strong project management skills with emphasis on successful project completion

• Ability to handle multiple priorities and work under pressure.

• Ability to develop solutions together with internal stakeholders.

• Excellent analytical and troubleshooting skills.

• Working knowledge of management methods and techniques

• Proficiency in English and Chinese (Traditional Script) will be advantageous.

• Awareness of industry’s latest technology trends and applications

• Ability to think strategically and to lead.

• Strong client-facing and communication – including writing – skills

• Diploma or degree in Business Administration, Automotive Technology or related field

• Working knowledge of MS Teams, Word, Excel, Powerpoint etc

Thank you for your interest in this position, and we regret that only short-listed candidates will be notified.

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Master of Business Administration

Travel Percentage :

0%

As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:.

This job role requires key attention to detail, good understanding of collateral management concepts like type of collateral requirements like initial and variation margins, Listed Derivatives product understanding (Rates, CDS, Futures and Options), CCPs break investigation, Nostro breaks investigations and provide resolutions in a timely manner.it also involved good understanding of tools like excel and outlook.

About the team: 

The primary function of the team is to perform and ensure timely covering of collateral requirements with exchanges/clearing houses per deadline and accurately recording those in internal system for exchange traded derivative. It also involved passing on the collateral requirements to client and ensuring the settlement with end client of the broker. Broker in this is the clients that FIS supports.

What you will be doing:

• Manage the delivery of the daily collateral management activities as per the Service Level Agreements (SLAs)

  • Ensure daily collateral requirement with clearing houses and exchange met on time using the payments systems and ensure that these gets processed without any issues.

  • Ensure the end client collateral figures are agreed on time and settled on time as per the respective currency cut offs.

  • Recording the daily collateral moves in respective back office systems like GMI.

  • Ensure daily reporting are submitted on timely basis to internal and external stakeholder on various aspects like outstanding margin calls/disputed margin calls/ rolled over call for client, daily exchange/broker movements.

  • Lead and participate in projects with regards to systemic upgrades, regulatory change, client mandated change.

  • Identify, resolve and escalate issues in a timely manner in order to meet the required service standards

• Change Management/process improvements 

  • Proactively identify areas for performance and control improvements

  • Understand the changes/amendments required in existing process functions or static for Reconciliations due to new client onboarding, market or broker changes or brokers onboarded, test the changes and ensure their implementation without any issues.

  • Articulate business cases to management/change/IT to execute and deliver on suggested improvements 

• Client Service

  • Build strong relationships with all client stakeholders, end clients, client representatives, finance teams. 

  • Co-ordinate with different teams like reconciliation, clearing and static for timely response and resolution of all queries.

  • Ensure accuracy and clarity in all deliverables to client stakeholders. 

• Risk Management

  • Monitor controls and checks associated with tasks in SOPs. Document these change in timely manner.

  • Constantly analyse all activities to close potential risks, gaps and implement preventative/detective controls

  • Ensure timely escalations in the event of a risk incident or whenever management attention is needed on a potential issue.

What you will need:

• Minimum of 2, 5, 8+ years of work experience in in Futures/Options & OTC collateral management/ bilateral collateral management process.

• Good understanding of systems like GMI, FBOS.

• Good knowledge of Clearing Houses like ASX, LCH, EUREX, ICE Clear, CME, HKEX, SGX etc.

• Good understanding of the trade life cycle, collateral management, upstream dependencies and how it impacts processes downstream around reconciliations so that complex queries can be addressed accurately and in a timely manner.

• Good understanding of exchange traded derivatives like rates, CDS, Futures and options concepts like initial margins, variation margins, options premium etc.

• High attention to detail and quality of outputs delivered

• Analytical and can solve problems quickly and innovatively

• Dynamic outlook, with the ability to adapt and change plans on the fly

• Delivery focused; results driven

• Excellent communication and time management

Qualifications

• MBA Degree or equivalent

Competencies

• Skill in project management, organization, communications, analytical and people skills

• Skill in leading, supervising and managing effectively under pressure

• Ability to be comfortable interacting and maintain positive working relationship with other stakeholders

• Ability to analyze business needs and determine related information services support

• Ability to manage activities and problem areas

• Ability to delegate tasks to qualified subordinates as appropriate

• Ability to lead, direct and manage effectively

• Ability to operate independently

• Ability to exhibit solid decision-making and problem-solving skills

• Ability to communicate effectively verbally and in writing

• Ability to build strategic roadmap for the function and further expansion of scope of functions

• Ability to contribute towards budget saving automation ideas

• Ability to meet conflicting priorities by ensuring effective prioritization and meeting the business demands

Added bonus if you have:

• Experience dealing with large financial services clients.

• Experience in Cash & Nostro Reconciliations for ETD & OTC Derivatives

• Experience in Trade Clearing & Lifecycle process for ETD & OTC Derivatives

• Knowledge of Front to Back Trade & Cash Settlement flows

What we offer you:
At FIS, you can learn, grow and make an impact in your career.

• Extensive Health Benefits Program along with the Family Protection Plan

• Best-in-class career mobility options across the globe

• Award-winning learning offerings for career development

• Adaptable home - office work model

• Opportunity to work with global teams and clients

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Working as a Senior Care Assistant you will support the running of the overall care team and work with others across the shift to ensure continuity of services to our residents. You will create a welcoming, supportive and stimulating environment and build relationships with both residents and their families. As one of the largest healthcare providers in the UK it's important to us to couple great care with meaningful and enjoyable experiences.

As a Senior Care Assistant you will be:

-Responsible for delivering a high quality of care and providing support and guidance to the care team and leading by example

-Reviewing and updating care plans ensuring they meets residents needs and wishes

-Planning and reviewing staff rota's to ensure care support is available at all times

-Promoting high standards of care by ensuring you deliver exceptional care duties and all staff are supervised appropriately and shifts run smoothly and efficiently

-Ensuring all areas across the Care Home are kept clean, tidy and pleasant for all residents and family members

-Communicating professional and warmly with visitors, family members and other health care professionals

-Promoting the Home in a professional manner and raise awareness of the Home within the local community

To succeed you will be:

-A positive individual and adopt a person centred approach

-A team player who engages well with others

-A strong communicator and influencer

-Passionate about offering a superior service and want to make a difference

-A leader and be willing to take ownership for the delivery of quality care

-A glass half full person, with a sense of humour and a positive outlook

Our Senior Care Assistants must hold a minimum of NVQ level 2 in Health and Social Care and can evidence working in a health care environment

We offer you a great range of benefits, which include:

-Competitive salary

-Various shifts available including working 3 days on and 4 days off

-Free meals

-Access to excellent training

-Career development opportunities

-Discounts and benefits suited to your lifestyle

-Free onsite parking

-Free uniform

-NEST work place pension contributions

-Long service awards

Be all you can be with Hamberley
At Nesbit House, our Senior Care Assistants are called Homemaker Leads. More than support workers, care assistants or healthcare assistants – they are carers and companions all in one. They have the time to get to know our residents and are trusted to give each person the care they need, in the way they like.
We offer our Care Assistants - our Homemakers:

- Generous, above-market rate pay for carers
- Contracted hours - part and full-time available
- 12-hour shifts
- Enhanced overtime rates
- Quality bonus scheme linked to CQC Rating
- Casual dress. Because we want both you and our residents to feel comfortable and at home, Homemakers don’t wear uniforms.
- Refer a Friend Bonus - up to £750 per referral *T&Cs Apply



Could you be part of our team?
You may have experience as a senior healthcare assistant, healthcare assistant, care assistant, carer, home care assistant or domiciliary care assistant and are looking for a different approach, a nicer work environment and a more satisfying role.
We are looking for applicants with:

- A strong background in a care
- Training experience or qualification
- Educated to NVQ Level 3 (desirable)

Join us at Sevenoaks most stunning care home
Nesbit House is a luxurious care home in Sevenoaks, part of the award-winning Hamberley Care Homes – offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house – where we screen classic films – to the on-site luxury spa – offering hairdressing, manicures and relaxing therapies – everything has been designed and finished with the care and attention you would expect from a 5-star hotel.
Be different – be a Homemaker Lead
At Hamberley, we believe that our residents deserve something ‘Extra Special, Every Day’. And at the heart of this model are our Homemakers – care assistants with a difference. A Homemaker is a unique caring role for a unique person, where you can care with a difference.

- A varied role where no two days are the same. we care for individual people in the way a family member might care for someone in their home. We don’t do timetabled task-based care – we care for each individual in the way that works best for them. Whether that’s administering medication, helping make someone’s bed, arranging a family meal with their loved ones or taking them to the beauty salon, you’ll always be doing something different. Our Homemakers focus on the tiny details that make our residents unique, and tailor care to each and every individual.
- A chance to make a real difference to our residents’ lives. Often healthcare assistants, care assistants and domiciliary care assistants find they don’t get to spend enough time with the people they care for to make a real difference. Not at Hamberley. As a Homemaker you have fewer people to care for, but you spend more time with them. It’s a more satisfying and fulfilling role that is better for our residents. That’s why the model has won awards.
- Supportive team environment. Being kind and supportive to each other is key to our ability to show kindness and companionship to our residents. We truly believe this across all parts of our organisation. It’s just one of the reasons that, when people join us, they stay with us.

Hamberley People
We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of it!
About Hamberley
The award-winning Hamberley Care Group is changing the way that elderly care is delivered through our luxury homes across the UK. Fast-growing and innovative, we’re opening three new homes in 2023. Recognised for our exceptional approach to care, we were chosen as Residential Care Provider of the Year in 2019 and 2022.

Be all you can be with Hamberley
At Meryton Place, our Senior Care Assistants are called Homemaker Leads. More than support workers, care assistants or healthcare assistants – they are carers and companions all in one. They have the time to get to know our residents and are trusted to give each person the care they need, in the way they like.
We offer our Care Assistants - our Homemakers:

- Generous, above-market rate pay for carers
- Contracted hours - part and full-time available
- 12-hour shifts
- Enhanced overtime rates
- Quality bonus scheme linked to CQC Rating
- Casual dress. Because we want both you and our residents to feel comfortable and at home, Homemakers don’t wear uniforms.
- Refer a Friend Bonus - up to £750 per referral *T&Cs Apply


Could you be part of our team?
You may have experience as a senior healthcare assistant, healthcare assistant, care assistant, carer, home care assistant or domiciliary care assistant and are looking for a different approach, a nicer work environment and a more satisfying role.
We are looking for applicants with:

- A strong background in a care
- Training experience or qualification
- Educated to NVQ Level 3 (desirable)

Join us at Keynshams most stunning care home
Meryton Place is a luxurious care home in Keynsham, part of the award-winning Hamberley Care Homes – offering luxury care homes in beautiful locations throughout the UK.Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house – where we screen classic films – to the on-site luxury spa – offering hairdressing, manicures and relaxing therapies – everything has been designed and finished with the care and attention you would expect from a 5-star hotel.
Be different – be a Homemaker Lead
At Hamberley, we believe that our residents deserve something ‘Extra Special, Every Day’. And at the heart of this model are our Homemakers – care assistants with a difference. A Homemaker is a unique caring role for a unique person, where you can care with a difference.

- A varied role where no two days are the same. we care for individual people in the way a family member might care for someone in their home. We don’t do timetabled task-based care – we care for each individual in the way that works best for them. Whether that’s administering medication, helping make someone’s bed, arranging a family meal with their loved ones or taking them to the beauty salon, you’ll always be doing something different. Our Homemakers focus on the tiny details that make our residents unique, and tailor care to each and every individual.
- A chance to make a real difference to our residents’ lives. Often healthcare assistants, care assistants and domiciliary care assistants find they don’t get to spend enough time with the people they care for to make a real difference. Not at Hamberley. As a Homemaker you have fewer people to care for, but you spend more time with them. It’s a more satisfying and fulfilling role that is better for our residents. That’s why the model has won awards.
- Supportive team environment. Being kind and supportive to each other is key to our ability to show kindness and companionship to our residents. We truly believe this across all parts of our organisation. It’s just one of the reasons that, when people join us, they stay with us.

Hamberley People
We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of it!

About Hamberley
The award-winning Hamberley Care Group is changing the way that elderly care is delivered through our luxury homes across the UK. Fast-growing and innovative, we’re opening three new homes in 2023. Recognised for our exceptional approach to care, we were chosen as Residential Care Provider of the Year in 2019 and 2022.

About The Role
Larchwood, Braintree CM7 9RX

As a Senior Care Assistant at HC One, Kindness will be at the core of everything you do. It touches upon every aspect of our Dementia, Nursing, Residential and Specialist care homes. Every single person who works here understands that our residents are people just like them with their own stories to tell. And, by joining us, you’ll have a wonderful opportunity to give something back to those people.

For you, that will mean planning and implementing the kind of care that will give our residents a real sense of security, dignity and independence. You will get to know our residents and their families – helping to ensure we deliver truly personalised care plans. Leading a team of Care Assistants, you will be responsible for maintaining the highest standards of care and you’ll be a real influence on the rest of the team. Whether you are showing someone how to use a walking frame, helping someone at the end of their life to eat a meal or talking to a resident’s family on the phone, you’ll do so with a sense of kindness, above anything else. Assisting the Registered Nurse and Care Manager, you will be involved in providing essential physical and mental stimulation through a range of social and recreational activities, as well as administering medication.

One of your key responsibilities as Senior Care Assistant is to maintain accurate records of the job you do and build strong relationships with the rest of your team.

About You
Ideally, you’ll have completed a Level 2 Diploma S/NVQ in Health and Social Care and are prepared to work towards Level 3 qualification in Health and Social Care or equivalent, a background in person centered care planning and knowledge of caring for people with dementia. What’s essential, though, is your brilliant positive energy and natural ability to get along with people. You’ll know what good record keeping looks like and be able to manage your time effectively. And, whenever you communicate with a resident or co-worker, you’ll be truly considerate and kind.

Safeguarding is everyone’s responsibility and therefore it is important that you are able to recognise the signs which may indicate possible abuse, harm or neglect in its different forms and know what to do if there are any concerns. All colleagues are required to attend safeguarding training appropriate to their role and to undertake additional training in associated areas. You also have the ability to seek appropriate advice and report concerns, including escalation if action is not taken.



About The Company
We’ll provide full training, so it’s a great opportunity to learn something new. In return, you will enjoy access to a huge variety of benefits and services to support your physical and psychological well-being and throughout your career as a Senior Care Assistant we will invest in you, and you will enjoy additional support and benefits including:

- Paid Enhanced DBS/PVG
- Hourly rate is subject to experience and qualifications
- Free uniform
- During a shift of eight hours or more a nutritious meal will be available
- Company pension scheme
- 28 days annual leave inclusive of bank holidays
- Group life assurance cover
- Wagestream - financial wellbeing and flexible access to pay as you need it
- Award-winning learning and development and support to achieve qualifications.
- GP online - a service providing around the clock GP consultation via an interactive app - available to you and your children under 16
- An opportunity to learn from experienced colleagues as part of an outstanding and committed team.
- Colleague discounts – Access to over 1600 high street discounts including carefully selected discount partners.
- Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues
- Excellent recognition schemes such as ‘Kindness in Care’ and Long Service Awards
- An attractive refer a friend scheme of up to £1000 per referral, depending on the role

We are passionate about ensuring that our current and future Colleagues can be their true selves, and that our workforce represents the communities we serve. We prioritise inclusive working practices and invite applicants from all backgrounds into our HC-One family and we are committed to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one.

#HCOneJobs

Be all you can be with Hamberley
At Verwood House, our Senior Care Assistants are called Homemaker Leads. More than support workers, care assistants or healthcare assistants – they are carers and companions all in one. They have the time to get to know our residents and are trusted to give each person the care they need, in the way they like.
We offer our Care Assistants - our Homemakers:

- Generous, above-market rate pay for carers
- Contracted hours - part and full-time available
- 12-hour shifts
- Enhanced overtime rates
- Quality bonus scheme linked to CQC Rating
- Casual dress. Because we want both you and our residents to feel comfortable and at home, Homemakers don’t wear uniforms.
- Refer a Friend Bonus - up to £750 per referral *T&Cs Apply



Could you be part of our team?
You may have experience as a senior healthcare assistant, healthcare assistant, care assistant, carer, home care assistant or domiciliary care assistant and are looking for a different approach, a nicer work environment and a more satisfying role.
We are looking for applicants with:

- A strong background in a care
- Training experience or qualification
- Educated to NVQ Level 3 (desirable)

Join us at Verwoods most stunning care home
Verwood House is a luxurious care home in Verwood, part of the award-winning Hamberley Care Homes – offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house – where we screen classic films – to the on-site luxury spa – offering hairdressing, manicures and relaxing therapies – everything has been designed and finished with the care and attention you would expect from a 5-star hotel.
Be different – be a Homemaker Lead
At Hamberley, we believe that our residents deserve something ‘Extra Special, Every Day’. And at the heart of this model are our Homemakers – care assistants with a difference. A Homemaker is a unique caring role for a unique person, where you can care with a difference.

- A varied role where no two days are the same. we care for individual people in the way a family member might care for someone in their home. We don’t do timetabled task-based care – we care for each individual in the way that works best for them. Whether that’s administering medication, helping make someone’s bed, arranging a family meal with their loved ones or taking them to the beauty salon, you’ll always be doing something different. Our Homemakers focus on the tiny details that make our residents unique, and tailor care to each and every individual.
- A chance to make a real difference to our residents’ lives. Often healthcare assistants, care assistants and domiciliary care assistants find they don’t get to spend enough time with the people they care for to make a real difference. Not at Hamberley. As a Homemaker you have fewer people to care for, but you spend more time with them. It’s a more satisfying and fulfilling role that is better for our residents. That’s why the model has won awards.
- Supportive team environment. Being kind and supportive to each other is key to our ability to show kindness and companionship to our residents. We truly believe this across all parts of our organisation. It’s just one of the reasons that, when people join us, they stay with us.

Hamberley People
We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of it!
About Hamberley
The award-winning Hamberley Care Group is changing the way that elderly care is delivered through our luxury homes across the UK. Fast-growing and innovative, we’re opening three new homes in 2023. Recognised for our exceptional approach to care, we were chosen as Residential Care Provider of the Year in 2019 and 2022.

Senior Nursing Care Assistant (Days & Nights)

£14.67 to £14.73per hour

Ty Coch Nursing Home, Cardiff, CF14 5UW

The opportunity:

Linc Cymru are offering the opportunity to join our team as a Senior Nursing Care Assistant, working within our Nursing Home in Cardiff. You will have the drive, commitment, and compassion to help support our residents to consistently provide a high-quality standard of care. You will work as part of a team to assist in ensuring the efficient running of the home on a day-to-day basis.

What we need from you:

In this role, you will have the chance to use your skills and knowledge to take on more responsibility and develop professionally, with the support from the nursing and managerial team within the home.

Senior Nursing Care Assistant provides an essential role in contributing to the smooth running of our nursing care homes for older people. You should have an NVQ Level 3, overseas PIN, or higher qualification in social care to apply for this role. The role is an enhanced senior care assistant role that will, after being trained and assessed as competent under the guidance of registered nurses, you will undertake clinical tasks which may include medication administration, observations, check blood sugar levels, change simple dressings, liaise with MDT's, administer ear and eye drops, PEG feeding, catheter care and colostomy care.

The Senior Nursing Care Assistant will be tasked to develop, review, and update the resident's individualised care plans to meet their changing physical, social and psychological needs. Senior Nursing Care Assistants will promote high standards of care by ensuring all team members are trained and supervised appropriately and will communicate professionally and warmly with visitors, family members, and other health care professionals.

-

Experience in working with Elders - This role is based within a nursing home setting so experience of working with the elders is essential

-

Ability to show empathy, understanding and experience in a care setting - You will be expected to work closely with our residents and be able to identify their specific needs

-

Well-developed time management skills with the ability to work under pressure - to ensure the smooth running of the home's routine.

-

Ability to make balanced, clear, and timely decisions to ensure the best decisions and outcomes are met for our residents, by taking a pro-active approach in consulting and involving others in decision making.

-

Takes a pro-active approach to consulting and involving others in decision making process as appropriate.

-

Step into Care Assistant role as and when required

-

IT skills - Microsoft Office.

Linc Cymru are a sponsorship licence holder. However, we are not currently offering COS.

What we will offer in return:

-

Free onsite parking

-

Near good transport links

-

Free uniform

-

Free Enhanced DBS check

-

28 days holiday

-

Dedicated Learning & Development team to support with any training needs

-

Flexible working patterns - excellent work life balance with 2 week rolling rota

-

Opportunity for progression

-

Perkbox discounts

-

Access to Blue Light Card Scheme

-

Wellbeing support

What's it like to work at Linc?

Linc are passionate, ambitious, and respectful. We take pride in everything we do; we are creating a happier, healthier Wales.

We are creating an environment for people to flourish; we offer training, support, and career opportunities.

We offer great work life balance, competitive salaries, excellent benefits, wellbeing support and much more!

Our customers are at the heart of everything we do, so in one word - working at Linc is rewarding.

What's next?

Please click apply and complete our short application before the closing date.

The advert will close at 23:45 on sunday 12th May 2024.

We reserve the right to close the advert before this date once we are in receipt of sufficient applications.

Senior Care Assistant (Nights) based at Laurel Court, Didsbury

Please note we are only accepting candidates currently living within a 10-mile radius of the Care Home

Available Hours:

Permanent - Various - 0-44 hours per week available.

About the role

As a Senior Care Assistant at MHA you will lead and inspire a team of committed care assistants to provide the highest quality of care to our residents enabling them to live later life well. Duties will be varied and include supporting our residents with personal care needs and helping them to take part in a wide range of activities that support their health and wellbeing. In addition, you will administer medication and maintain clear and accurate records. Every day will be different and you'll have the opportunity to use your leadership and people skills to make a real difference.

About you

As a Senior Care Assistant, you will be passionate about caring for older people, have previous care experience and, as a minimum, hold an NVQ level 2 or equivalent in health and social care and be willing to complete level 3. In addition, you will have experience leading, coaching and motivating a team to deliver high quality care.

You will have a kind, warm and caring nature and be able to work well as part of a team but also use your own initiative. Patience, communication and listening skills are equally important. Maintaining accurate records, time management and prioritising tasks will also be strengths. So, if you have the ability to lead by example, form positive relationships and energise colleagues to deliver exceptional care then we'd love to hear from you.

For more information about the role please review the attached job description.

Why join?

You will be joining an organisation with strong values, a highly supportive culture and a commitment to the safety and wellbeing of employees. In addition, you will work alongside highly motivated colleagues in an environment of strong teamwork whilst also having fun. This is a hugely rewarding role and a career to be proud of where every day you will go home knowing you made a positive difference to the lives of older people.

In addition to a highly competitive salary, we offer a lot more:

• 28 days holiday (including bank holidays) and an option to buy annual leave.
• Pension.
• Life assurance.
• A discount scheme which includes savings with retail stores and online purchases.
• Access to a number of nationally recognised training courses and qualifications.
• Genuine career progression and development opportunities.
• Employee assistance programme including free counselling and legal advice.
• Access to chaplaincy and pastoral support.
• Access to wellbeing resources.
• Recommend a friend scheme.
• Family friendly policies.
• Long service awards.
• Free uniform and DBS check.
• Healthcare scheme at competitive rates.

About us

MHA is the UK's largest charity care provider and our mission is to 'enable people to live later life well'. Through 90 specialist care homes, 70 thriving retirement living schemes and 62 vibrant community services and befriending, we inspire the best care and wellbeing at every stage of later life. We have over 7,600 dedicated colleagues and are supported by over 4,000 generous volunteers. All our donations and any surplus we generate is invested into the services we provide for our 18,500 residents and members. Our values underpin our entire approach: we nurture mind body and spirit; we respect every person, treating them with dignity; and we inspire the best in each other.

To apply, please email or visit our website mha.org.uk

About the home

At Laurel Court, we provide residential, residential dementia and general nursing care for our 91 residents, in homely en suite accommodation.

For more information about the home, please click here

MHA are fully committed to the principles of equality, diversity and inclusion (EDI) as this is embedded in our values: respect, nurture and inspire. In addition, as a committed employer we have been awarded level 2 under the Disability Confident Scheme. Click here to read more about this.

Please note that interviews may take place prior to the closing date and if a suitable candidate is appointed the role may close early.

Recruitment agencies: please note, MHA do not accept unsolicited CV's from recruitment agencies, regardless of whether they are on our Preferred Supplier List (PSL). We only accept CV's from agencies that have been appointed and briefed by MHA's Talent Acquisition Team.

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Senior Care Assistant.

The Role


Leading and supervising your shift
Case managing residents and liaising with families, healthcare professionals and other stakeholders to ensure that the best care plans are created and delivered
Administering and recording medication
Carrying out risk assessments
Working alongside care assistants to support residents with daily needs, ensuring residents remain as active and independent as possible
Working closely with the leadership team to develop services
Provide a fun, inclusive, and professional approach at all times


Some of our benefits by joining the Care UK family:


Wagestream - access your wages at any time
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


About You


NVQ Level 3 in health and social care desirable
Be well-organised, IT literate and adept at allocating and delegating work appropriately
Proven ability to lead and supervise others
A good understanding of care planning processes
Be experienced in or happy to undertake training on administering medication
Above all, have a natural ability to help make the lives of others more fulfilling


We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours. Click apply now.

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Senior Care Assistant.

The Role


Leading and supervising your shift
Case managing residents and liaising with families, healthcare professionals and other stakeholders to ensure that the best care plans are created and delivered
Administering and recording medication
Carrying out risk assessments
Working alongside care assistants to support residents with daily needs, ensuring residents remain as active and independent as possible
Working closely with the leadership team to develop services
Provide a fun, inclusive, and professional approach at all times


Some of our benefits by joining the Care UK family:


Wagestream - access your wages at any time
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


About You


NVQ Level 3 in health and social care desirable
Be well-organised, IT literate and adept at allocating and delegating work appropriately
Proven ability to lead and supervise others
A good understanding of care planning processes
Be experienced in or happy to undertake training on administering medication
Above all, have a natural ability to help make the lives of others more fulfilling


We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours. Click apply now.