Total 218 Human Resources Manager job vacancies in Klang Valley, Johor, Penang

To be responsible for the training, quality and development needs of the Hotel.

KEY RESPONSIBILITIES:

• Ensure that all new employees attend the Hotel Orientation program

• Conduct training needs analysis of the hotel and departments.

• In conjunction with Department Heads, develop departmental on the job training schedules that meet departmental operating objectives.

• Design, produce and implement training programs to meet specific department/hotel needs.

• Establish a training library of books, videos, journals and resources to assist trainer and staff development.

• Prepare and administer the training calendar on a regular basis.

• Ensure all staff receive ongoing training in Marriott Global Training Programmes - online and coach-led.

• Conduct audit based on Marriott Brand Standards.

• Facilitate management training programs.

• Source and obtain specialist assistance to conduct training when needed.

• Monitor all training activities conducted on and off site.

• Liaise with educational institutions conducting hospitality training courses.

• Maintain an up to date record of suppliers of training resources.

• Administer the training budget and purchase training materials as required.

• Ensure that all associates comply with the Marriotts Brand standards.

• Ensure compliance with legislated health and safety requirements within the workplace.

• Manage the administration of trainees and apprentices on the property.

• Organise employees welfare activities.

• Take telephone inquiries regarding employment prospect and give appropriate advice.

• Conduct processing of correspondence and other documents for the HR Department.

• Assemble new employee files including all necessary forms and information.

• Assist with staff queries regarding name badges, letters of introduction etc.

• Assist in conducting Hotel site inspections for Orientation, Work Experience and Hospitality trainees.

Role & Responsibilities

• Understand customer's internal business functions and culture.
• Identify, build and maintain relationships with customer's internal management.
• Act as single point of contact for operational issues, mitigating any crisis.
• Represent customer needs to Cisco post-sales support teams and applicable organizations.
• Travel to quarterly customer site visits to present operational issues/activity, customer satisfaction, and gap analysis to the client and internal Cisco personnel.
• Provide customers with regular updates on "hot" or intensified issues according to customer sentiment.
• Coordinate and conduct weekly conference calls to provide status reports to customer.
• Create and present quarterly reports to customers with analysis of customer's support needs.
• Problem/Project Management.
• Work with Cisco Global to ensure seamless and consistent delivery of services and solution support to achieve customer SLA/KPIs.
• Develop and share operational standard methodologies, processes and procedures to improve the customer operations overtime.
• Build consistent relationships with key Operations and support decision makers within customer base and advices on future direction of Cisco/customer post-sales support relationship.
• Be the “go to” person and main point of contact for customer and internal teams.
• Provide detailed and documented requirements to cross-functional teams that improve the impact of the customer experience.
• Accurately produce High Availability metrics reports (MTTR, KPIs, Analytics, etc.) and other custom reports.
• Conduct internal and customer facing knowledge transfer sessions on Cisco tools processes, procedures.
• Regular review of RMAs to determine if parts are meeting MTBF especially on accounts that have contracted pay outs. If RMAs are getting close to pay out time - dynamically require EFAs by updates through GRs.

Required Skills

• Typically requires a BS/BA degree or equivalent plus 4-6 years related customer support experience, operation and project management experience or business experience.
• Ability to work as a team member in a cross-functional matrix environment.
• Excellent presentation and communication skills.
• Knowledge of vertical market business trends and concepts.
• Strong project and problem management skills.
• Strong influencing and negotiation skills.

This position is responsible to develop and maintain the Business Products suite of processes, drive process KPIs definitions and management, and lead process improvement initiatives.

Make an impact by:

• Responsible for the design, re-engineer, deployment and maintenance of the processes arising from new product launches, enhancement and changes to existing products etc
• Define appropriate processes KPIs with the relevant stakeholders and establish the process performance measurement framework
• Deliver required process artefacts, e.g. TO-BE process documentation, Journey maps
• Monitor process execution and performance outcomes and measure against KPI targets
• Report process performance to management
• Perform business impact assessment of changes requested by stakeholders
• Manage external or internal escalation of process related issues
• Work with relevant stakeholders to identify and prioritize improvement initiatives
• Lead improvement initiatives or changes to achieve targets including redesign of broken processes, use of digital enablers to improve efficiency and effectiveness of processes
• Manage changes from process and/or key system enhancements

Skills for Success:

• Bachelor degree
• Certified Lean Six Sigma / PMP
• Experienced in leading multiple projects
• Working knowledge of Lean & Six Sigma concepts, design thinking, process and value stream mapping
• Comes with Advanced skills with Excel formulas & data management / Advanced PowerPoint design skills / Process modeling skills
• Ability to engage at Senior Stakeholders level and influence the change agents/leaders
• Ability to build strong relationships with stakeholders
• Good oral and written communication skills
• Ability to effectively facilitate workshops & achieve set objectives
• Strong Leadership qualities as well as the ability to operate with virtual teams based at various locations

As a Boutique Manager at Eastern & Oriental Express, a Belmond Train, you will be responsible for delivering exceptional customer service and driving sales to meet and exceed targets. In this role, you will represent Belmond brand with professionalism and passion, creating a memorable shopping experience for every guests. This level of attention and personalized service adds a special touch to the guest experience and contributes to the overall luxury atmosphere. If you’re looking to develop your skills and be part of the future of luxury, this is your moment. 

Primary Responsibilities include

• Providing personalized styling advice and product recommendations
• Building and maintaining strong customer relationships to drive repeat business
• Processing transactions accurately and efficiently
• Maintaining a well-presented and organized boutique environment
• Staying informed about current fashion trends and product knowledge
• Collaborating with team members to achieve sales goals and contribute to the overall success of the boutique

Eastern & Oriental Express is relaunching on February 19, 2024. In preparation, Belmond is recruiting a new team of genuine, authentic people with a passion for travel, discovery, and guest interaction. We seek a diversity of talents and prize attitude above skills: full training will be given for the right people, and the new team will be able to practise working together and forge a great team spirit prior to the launch date. 

Eastern & oriental express: a living legend 

Eastern & Oriental Express is a story 30 years in the making. Sister of the celebrated Venice Simplon-Orient-Express, it has been narrating adventures in Southeast Asia since 1993. Guests step aboard the elegant train, which reflects the spirit of the land it travels through, to embark on alluring grand adventures. Cultural marvels, unseen landscapes and dynamic cities are theirs to unearth as they glide through epic Malaysian scenery. Immersive off-train activities, including jungle treks and art tours, blend with sublime modern Peranakan cuisine and entertainment on board for the journey of a lifetime.  

Everything about our train is extraordinary – and we want you to be, too. 

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other. 

The Belmond & LVMH Family 

The Eastern & Oriental Express is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience. 

• Previous experience in luxury retail sales preferred
• Passion for fashion and luxury goods
• Excellent communication and interpersonal skills
• Strong sales skills and the ability to meet targets
• Professional and polished appearance
• Flexibility to work a variety of shifts, including weekends and holidays

We seek warm, genuine, authentic people with a passion for travel and discovery. You are self-assured without being arrogant, and keen to interact with our discerning guests. You are a great storyteller with a positive mindset and a can-do attitude. 

International exposure will be considered a plus. You must speak English. Additional languages, such as Japanese, Korean, Cantonese, French and German, are a benefit. We welcome a diversity of backgrounds, ethnicities and religions.  

Experience in the hospitality industry is a bonus, but not a necessity. You could be from an independent restaurant or bar, have worked in luxury retail or private villas, or be a tour guide. 

At the Eastern & Oriental Express we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including: 

• Competitive salaries and insurance plans. 
• Complimentary and preferred rate experiences at our iconic destinations. 
• Wellness programs 
• Meals and uniforms are provided. 

Working on board the Eastern & Oriental Express is an amazing experience. As part of the highly prestigious Belmond and LVMH family, you travel with and cater to international guests, work with universally recognised chefs and enjoy an ideal work-life balance, alternating between time on the train and time off between journeys. 

Responsibilities

· Verify information and details

· Process payment requests for disbursements

· Create, verify and maintain database

· Upload application forms and documents in system

· Check for completeness of applications

· Follow up with submission of documents

· Ensure accuracy and submission of reports

· Assist with budget tracking

· Perform general administrative support work

· Other ad-hoc administrative duties as assigned

Requirements

· Min GCE ‘A Levels / Diploma

· Keen interest in the healthcare/ medical industry

· No experience needed, full training will be provided

· Basic knowledge of Microsoft Office

· Able to start work immediately

If you are interested in any of the positions, do kindly drop your most updated resume to healthcaretemps@recruitexpress.com.sg

Thank You.

Lynn Ho

R23114223

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

Job Description

We are searching for a Product Manager to play a key role in the design and implementation of the data environment and dashboarding that is critical to the reporting and analytics for real estate developers, in the built environment. The product manager will engage with the senior project team members of developers and their value-chain partners, including asset/facilities management on their business requirements. He will be required to translate the business requirements into technical specifications to enable the technical team to deliver the implementation of the business insights dashboard. The role will also require you to work collaboratively across functional teams on internal digitalisation projects.

Responsibilities:

• Initiate the onboarding of the analytics dashboard projects for the real estate developers that includes the gathering of business requirements and effecting the technical implementation and deployment of the technical solution.
• Execute the project management and close tracking of the project progress including scheduling project management meetings, detailed monitoring and tracking of project tasks and activities daily.
• Collaborate and work with the technical team on the technical setting up, system testing and user acceptance testing.
• Coordinate and manage external hardware and software vendors in providing the technical solution and implementation.
• Support and manage vendors and service providers to ensure system performance that meets users’ requirements, including validation of security and backup solutions.
• Management and administration of project including account administration such as customer feedback, billing/invoicing.Initiate the onboarding of the analytics dashboard projects for the real estate developers that includes the gathering of business requirements and effecting the technical implementation and deployment of the technical solution.
• Execute the project management and close tracking of the project progress including scheduling project management meetings, detailed monitoring and tracking of project tasks and activities daily.
• Collaborate and work with the technical team on the technical setting up, system testing and user acceptance testing.
• Coordinate and manage external hardware and software vendors in providing the technical solution and implementation.
• Support and manage vendors and service providers to ensure system performance that meets users’ requirements, including validation of security and backup solutions.
• Management and administration of project including account administration such as customer feedback, billing/invoicing.

Requirements:

• Degree or Diploma in Computer Science or Data Science/Analytics.
• At least 2 years’ experience in developing and implementing solutions with Microsoft Power Platform, including Power BI, Power Apps, Power Automate, Power Query.
• Able to produce complex reports/dashboards e.g., DAX using Power BI and integrate using Power BI Embedded.
• Working experience with relational databases, as well as on ETL pipeline.
• Working experience with Office365 services SharePoint, MS-SQL, and Azure services.
• Experience in Software Development Life Cycle (SDLC) which includes business requirements study, functional/technical specifications, designing, developing, testing, and deploying the application, and providing production support.
• Willing to learn and adapt emerging technologies.
• Ability to work independently and effectively in a team environment.
• Good communication skills.
• Good project management skills.
• Fresh graduates are welcome to apply.

Responsibilities

• Lead IT Infrastructure team in providing day-to-day desktop support and manage inhouse and outsourced IT team.
• Project Management - Plan and lead IT projects, define and execute roadmaps for IT Infrastructure.
• Vendor management in ensuring outsourced vendor’s adherence to SLA.
• Render technical support and advice to subsidiaries, work with subsidiaries IT to align with group IT direction.
• Periodic update of IT matters to Head of IT/ERP and CFO.
• Recommend/Implement IT system to fulfil business requirement.
• Review reports and necessary investigations.
• Asset Management, Cyber Security Awareness Training, Outsource Infrastructure Management.
• Network monitoring/ O365 admin centre management/ Investigate on PRTG/ Firewall/ security alerts - Level 2
• Support for server / Infra support (Level 2), Office 365 management (Level 2).
• Any other task as assigned.

Requirements

• Minimum Diploma in Computer Science / Information Technology or equivalent.
• At least 5 years of relevant working experience
• People management skills and team player.
• Analytical Skills and problem solving.
• Able to work well with people from different cultures and geographical locations.
• PMP, Cybersecurity, CCNA, Vmware Certification will be an added advantage.

Bar Manager

The Role

As Bar Manager, you will be responsible for all aspects of 1880’s bar programme. The overall objective is to ensure that 1880’s bar programme is the best in class globally.

This includes oversight of all bars, bar concepts, bar menus, development of events, P&L, budget and inventory management, supplier management, bar regulations and licensing, method and style of delivery of the service. Must be well versed in the Singapore Cocktail, Cafe and Restaurant scene.

You will be a leader of the bar team and be responsible for headcount management and budget, recruitment, training and development and setting KPIs and inspiring and leading the team.

Key attributes and qualities:

• Excellent attention to service and high level of hospitality is a must.
• Create a fun environment for members and team. You should also have a positive, growth mindset and always be looking for ways to improve our service and offerings.
• You will take the initiative to look for opportunities to improve and grow and drive to implement them.
• You will be accountable and responsible for all matters relating to bar and beverage.
• You will plan, direct and oversee all bar operations including managing staff, ensuring produce and service standards are met and implementing and maintaining procedures for maximum operating efficiency.
• Able to be creative and innovative to develop new bar concepts and menus.
• Be at the forefront of new bar and menu concepts and trends. Work with Kitchen, Events and Membership team to develop new exciting events and programs.
• Able to understand and set staff schedules ensuring that the team is well staffed to deal with busy periods. Able to set standards and processes to ensure a high level of quality is maintained.
• Able to work effectively across teams, working closely and supporting the kitchen, events and front of house and service teams to ensure that service is seamless.
• Good communicator and able to influence and propose new ideas and concepts.
• Must be a strong leader of people and able to manage, train and inspire a team.
• Able to recruit, train, and build a strong team, setting clear targets and goals. Able to assess and appraise staff to help their growth and development.
• Maintain regular communication with staff and management through meetings and discussions
• You will have the maturity to pre-empt, identify, diffuse and resolve conflicts with members and team.
• Able to deal effectively and promptly with any member complaints.
• You will be a problem solver and able to think around issues and challenges.
• You will be fully conversant with all Health & Safety processes and be current with relevant legislation regarding service of alcohol, sale of tobacco and licensing regulations.
• You will actively promote safe work practices, investigate issues and accidents to prevent re-occurrence.
• You will train your team on all safety and other processes.
• You will have an understanding of coffee & tea, calibration and non alcoholic beverages and find a way to make these appealing to members.
• You will be fully in charge of bar stock count and costing.
• This includes liaising with suppliers for the best price, maintaining a consistent COGS, and stock on hand.

Who we are

1880 is a members' club in Singapore that is interested in inspiring conversations that change the world. Combining a social club, co-working space, and an evolving calendar of events including discussions, parties, DJ nights, wellness sessions, and corporate launches, we create catalytic moments that stimulate both the intellect and the senses.

Your Perks:

• 5-day work week with diverse and energetic colleagues who work hard and play hard
• Employee discount on F&B at the club
• Staff meals every day
• Late night transportation
• $100 Transport allowance every month
• Birthday credits (Birthday Leave, $75 voucher for use in the club and Birthday Cake!
• $1,000 Sign-on bonus and a referral bonus
• You will receive a bonus every quarter
• Monthly gratuities
• Group Insurance ( GP- unlimited free consultation & medicine, TCM, Hospitalisation)
• Flexible benefits, and more!

Can't wait to hear from you soon!

Position Overview

The Treasury Manager supports CFO on Treasury activities, and is primarily are responsible for coordinating on group financing activities such as reporting, forecasting and budgeting process.

Key Responsibilities

• Responsible for directing and managing all treasury activities for Holding company and its subsidiaries. Support daily operational treasury activities for all business units and legal entities.
• Responsible for the cash flow management / forecasting for the group entities.
• Prepare comprehensive treasury updates to senior management.
• Work with project teams for providing financing assumptions, deciding the optimum financing structure of the projects and underwriting the financing requirements.
• Execute Forex (FX) fixing and monitor Forex (FX) hedging settlement for various currencies.
• Engage in strategic planning to deliver pivotal financial analysis and reports in sync with finance and accounting teams, and to offer treasury insights to guide financial strategies.
• Manage borrowing, intercompany funding processes.
• Initiate and maintain good relationship with banks.
• Source for financing proposals from banks/financial institutions. Review financing proposals and make recommendations to supervisor on the most viable financing proposal.
• Review and negotiate financing offers to ensure competitive terms and pricing.
• Execute banking facility documentation and manage the bank funding process.
• Tracking of day to day liquidity movements to identify risks.
• Conduct timely, daily, monthly and other periodic reconciliations to resolve any abnormality, discrepancies and escalation swiftly.
• Ensure compliance with relevant financial regulations and KYC requirements.
• Facilitate KYC review with various banks for new bank onboarding, ongoing periodical review, and funding requirement exercise.
• Assist in specific projects and perform other ad-hoc duties as assigned.

Requirements

• Bachelor's degree in Accountancy/Finance or related field. CPA/CA/CFA qualification would be a plus.
• At least 8 years of working experience in the relevant Treasury experience.
• Experience managing multiple foreign exchange currencies, hands-on and possess a high level of attention to detail.
• Knowledge of financial instruments, credit facilities and treasury best practices.
• Ability to work in a fast-paced environment, you are able to multitask, work with tight time lines during project phase while managing day to day responsibilities.
• Confident to liaise with key stakeholders, lead discussions during meetings.
• Self-motivated team player who is able to work independently.
• Proficient in English and Mandarin (written and spoken).

We are seeking an experienced marketer having extensive experience in Brand, Content and Digital to develop programs with a quantitative foundation that drive demand and support the company’s revenue goals across business lines. This position will own the strategy and execution of marketing programs that drive brand, communication, user acquisition, customer acquisition and retention, including event marketing, content, PR, social media etc.

The Marketing Manager role requires to work closely with sales and product teams and external agencies to deliver targeted campaigns which will drive marketing sourced pipeline, and have a direct impact on marketing sourced revenue. Functional leadership across targeting, planning, funnel analysis, strategy, execution, business insights, communications and management are key. The ideal candidate will know how to lead a strong team, understand what it takes to drive a solid execution on brand, content and user acquisition through digital channels and events and work collaboratively in a highly-matrixed environment to successfully align with company objectives and desired outcomes.

Focus will be in these areas:

· Business and Strategic Planning: Grow marketing pipeline, transform how to engage with users (job seekers), customers and influence both, and identify incremental growth opportunities by creating, executing and leading user acquisition and demand generation campaigns for top strategic priorities.

· Campaign Planning and Results Driven: Develop actionable campaign plans that can scale across field, partner and customer, with a clear focus on quality execution and results. Includes targeting and segmentation, funnel analysis, messaging, creative, content, strategy, execution, promotion, communication, lead management, forecasting, scorecard and budget. Must be able to easily navigate between strategy and execution, and balance corporate campaigns with key initiatives in the field to meet or exceed targets.

· Relationship Management: Build strategic marketing partnerships internally and externally.

· Track, Measure and Refine: Measure the metrics, capture and provide business insights, and consistently report impact.

· This key role will solidify product branding in Singapore. This position requires a unique blend of technical, creative, analytic, and project management expertise.

Job Description

· Ensures that marketing campaign strategies and plans are consistent with the company's objectives and goals.

· Collaborate with sales leadership to ensure lead generation initiatives meet sales team needs.

· Collaborate with product to meet user acquisition needs and goals.

· Planning and measuring the effective utilization of the marketing budget.

· Lead and continuously develop a high-performing team of user and demand generation, campaign management, pipeline building and revenue goals.

· Drive marketing program effectiveness and efficiency through strong management and improvement of pipeline conversion rates.

· Develop and execute a comprehensive, multi-touch integrated user acquisition and demand generation strategy that drives and accelerates pipeline, account acquisition and penetration.

· Collaborate with creative team to leverage and/or develop compelling and relevant content to be used as calls to action (CTAs) in demand generation programs.

· Run online media, content syndication and retargeting programs that drive lead generation in target segments, deliver upon cost per lead targets and tie into an overall multi-touch pipeline strategy

· Oversee a marketing analytics and strategy that provides deep insight into business health and drives ever-increasing levels of program, team and operational efficiency and serves as a basis for marketing/company goal setting and investment decisions.

· Work with internal/external resources to create compelling content and assets.

· Work with internal/external resources to manage PPC and social media user acquisition and lead-generation programs.

· Facilitate a strong working relationship with sales.

· Build and execute whitepaper, webinar and advertising programs to drive top funnel awareness, education and thought leadership.

· Ensure that website, ad campaigns and landing pages are optimized to drive an increasing number of conversions from qualified prospects.

Desired Skills and Experience

· 7-10 years of B2C & B2B marketing experience, preferable with an online business.

· Experience creating 360 degree marketing strategy for B2B, B2C and B2E.

· Leadership and strong project management skills should be clearly demonstrated.

· Ability to drive results by creating clear goals that align with the business with an aggressive schedule of completion.

· Strong proven ability to influence key stakeholders across varying levels of the organization.

· Proven ability to lead, develop and scale teams, managing through positive attitude, buy-in and influence.

· Demonstrate a professional and reassuring demeanor when helping to align overall marketing efforts, and foster a cooperative team spirit when working with others.

· Experience in driving programs and projects across cross-functional teams within a global organization.

· Strong verbal and written communications skills with the ability to influence and rally people across the organization around common initiatives and goals.

· Demonstrated proficiency with multiple formats of user acquisition and demand generation, including, but not limited to email, website, PPC, SEO, Social, direct mail, telemarketing, events and PR.

· Advanced knowledge of best practices in B2C and B2B marketing automation, user acquisition, user experience, demand generation, and rules-based lead nurturing.

· Experience with targeting, segmenting and profiling of prospects and users and customers.

· Experience writing and presenting ROI-driven marketing campaign plans.

· High data literacy required.

· Bachelor’s degree required; MBA or Masters preferred.

This is a highly collaborative position! People management, problem solving, confidence, willingness to learn, sense of humor and knack for building consensus are personality traits essential to success.

This position reports to the director, and interacts with internal stakeholders and customers. EMI'S HOUSE OF LUXE PTE LTD is committed to an employee- orientated, high performance culture which focus on empowerment, quality, continous improvement and on-going development of a superior workplace.

Job Description

Individual to be involved in: 1.This role will be responsible for sales and executional engagement on the shop floor, meaning everyday deployment of activations, ensuring stock availability, overseeing promotions 2.Identify and analyze business within the market using syndicated data and account data information to capitalize on potential opportunities. 3.Ensure consistent adherence to brand guidelines and outlet standards 4.Deliver 6P goals annually (POS, Price, Persuasion, a Promotion, People & Permanent Visibility) at Account & store level. 5.Be the internal voice of the shop floor providing insights in shopper, promotion, competitor and market dynamics. 6.Be the retail partner of our business. Aligning location strategy, annual targets, innovation, and activation pipeline & customer operations lead

Requirements

1.Sales or retail experience within FMCG/luxury goods
2.Strong selling skill set and ability to influence
3.Team players with a strong collaborative approach. 4.Customer focused strategic thinker with creative flair & an eye for category insights 5.Good analytical skills - ability to work within a deadline & deliver commercial KPIs 6.In-depth understanding of retailers in a south east asia market.

We are seeking an experienced Product Evangelist and customer advocate having extensive experience in Product strategy and Product Management. This position will report into Vice President, Product who is based out of Athens, Greece with dotted line reporting into MD, Singapore. Product Manager shall own product lifecycle and will develop and execute product strategy and define product roadmap in alignment to business objectives. Ideal candidate will be well versed in managing product life cycle from strategic planning to execution. Ideal candidate will have deep understanding of UI/UX and shall guide the team towards building and engaging data driven user experience.

Job description

· Primary focus will be to provide product leadership for portal.

· Identifying and developing business-responsive platform and product solutions for the Singapore market

· Meeting with customers to present new product features and gain insight into new product opportunities

· Driving improvements in our key measurement metrics through analysis of internal data, public data, marketplace, customers, and competitors.

· Execution of all phases of project management related to new and existing product development

· Responsive product and technology consultation with internal stakeholders and external partners

· Initiate product partnerships opportunities with government and private organizations that can help strengthen product, increase usage and conversions.

· Definition and prioritization of business requirements; communication of business requirements to technology/development teams

· Collaboration with marketing, customer service, sales, finance and technology to develop platform enhancements and products, guide project schedules and allocate appropriate resources

· Becoming local expert for online and offline user experience, thus helping business with user acquisition, retention, engagement and conversion.

· Managing short-term projects from inception through completion; Assisting in the management of long-term projects

· Maintaining an in-depth knowledge base of procedures, processes, product features and other technology considerations

Desired Skills and Experience

· 5-7 years of relevant experience in product strategy and management

· Proven experience within a well-known/innovative/highly-trafficked online environment

· Experience in all phases of project management, end to end

· Demonstrated organization/prioritization/multi-tasking proficiency

· Ability to work independently with a high level of initiative and drive to succeed

· Clear, demonstrable analytical skills – preferably utilizing common web analytics packages (such as Google analytics), and including deeper contextual analysis

· High level of data literacy

· Experience with any/all stages of the product life cycle

· Basic familiarity with web development technology (html, asp, css, xml, rss, java)

· Ability to comfortably engage and interact with internal and external personnel of various levels and disciplines

· Ability to quickly assimilate knowledge in a fast-paced, complex environment

· Eye for details and knack of solving problems

· Flexibility to work within an ever-changing role

· Familiarity with lean/iterative software development principles

This is a highly collaborative position! People management, problem solving, confidence, willingness to learn, sense of humor and knack for building consensus are personality traits essential to success.

IHG Hotels & Resorts' first voco™ hotel in South East Asia is now open on Singapore’s world-famous Orchard Road!

voco® Orchard Singapore provides guests with the world-renowned voco™ experience from the moment they walk through its doors. Famed to be hotels to count on, yet different enough to be fun, voco hotels are unstuffy hotels where people feel comfortable to relax, and just get on with life. Hotels that stand out from the crowd, voco combines familiar comforts with the indulgences of a hotel, to create somewhere that’s dependable, but not vanilla. Somewhere premium, but with a laidback spirit. Somewhere reliable, but different.

Your Day to Day

voco Orchard Singapore is looking for a dynamic and energetic Business Development Manager to join its team. As Business Development Manager , you will develop new sales opportunities in the allocated segments, build a robust sales platform and manage assigned account base in order to generate revenue and maximise performance both for the short and long term in line with sales target.

Financial

• Manage assigned account base and business segments to exceed targets for total revenue
• Research market place to actively prospect and qualify potential new accounts
• Develop relationship and maintain contact with key decision makers, influencers, meeting planners, event organisers, associations and other producers to drive hotel revenue
• Maintain client files and update information daily in accordance with departmental policies and procedures. Produce monthly sales-related reports and sales forecasts for assigned area of responsibility
• Negotiate rates within approved booking guidelines. Accurately produce and/or review all sales contracts, rate agreements, and/or banquet/catering event orders
• Monitor and report on sales activity undertaken and measurement of results through maintaining of accurate records in the sales tools and action plans. May also participate in the annual budgeting and planning process
• Planning and preparation for overseas sales visit, trade fairs, educational or familiarization groups to promote the hotel and develop potential business
• Conducts sales-related activities (such as sales calls, site inspections and in-house entertainments) per week in line with targets provided
• Work closely with Revenue Management to ensure that pricing and yield management principles are being communicated and implemented
• Monitor competitor practices and accounts, monthly RGI scorecards and diagnostic tools in order to understand competitor trends

People

• Promote teamwork and quality service through communication and coordination with other departments
• Set a strong example as a senior team member to help create a positive and productive work environment that delivers results and is highly engaged

Guest Experience

• Arrange and conduct special events, site inspections, and off-site presentations for potential clients. Entertain clients in accordance with established company and hotel policies and guidelines
• Act as a trusted business advisor by clients; ensure that commitments are met and value is delivered
• Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients. Disseminate sales-related information to other departments as appropriate
• Maintain strong presence in the local community by participating in business / industry organisations, associations and developing a broad external network
• Ensure the whole client experience successful and memorable and act as the brand ambassador and key contact throughout their journey

Responsible Business

• Raise the awareness and reputation of your hotel and the brand locally
• Ensure guest safety is a priority with minimal interruptions or problems
• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done

What we need from you

• Diploma/Degree in Business or Hospitality management or related disciplines
• Minimum 3 years’ experience in a sales capacity or equivalent work experience including development of account portfolio and business development
• Working experience and proven track record in a hotel environment is highly advantageous
• Candidates with relevant experience may be considered for Senior Manager position.
• Strong presentation, commercial and communication skills
• Working knowledge of Microsoft Office.
• Working knowledge of other hotel systems such as Delphi, Opera would be an advantage.

What we offer

We’ll reward all your hard work with a great salary and benefits – great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

- Lead team of Outsource Assistants and Seniors

- Provide guidance to team members

- Book-keeping and preparation of management accounts

- Preparation of Statutory report (Financial Statements and Notes to the accounts)

- Preparation of custom reporting packages based on client requirements

- Where clients are audited, provide support with respect to services provided to the client

- Cash management and payment processing

- GST preparation and filing

- Payroll processing

• Preparation of payroll details (including calculation of OT, allowances etc.)
• Payroll disbursement
• Leave management
• Preparation of IR8A and IR21

- Handle portfolio of clients, including assignment of jobs to team members

- Responsible for billings and debtor management for portfolio

- Review work by Assistants and Seniors

- Managing team workload to meet client deadlines

• Where possible or required, this would include negotiation with the client on deadlines and corresponding fee adjustments

- Propose resolution steps for issues that may arise with clients

- Report to director on the following

• Issues that arise with clients
• Anticipated issues that may arise (eg Deadline not able to be met)
• Time spent by team on jobs

Requirements:

- A degree in accountancy and/or equivalent professional qualification

- At least 5 years of relevant experience from a professional services firm in a Business Process Outsourcing (Client Accounting) environment

- Proficient with accounting software

- Meticulous with good accuracy and attention to detail

- Good communication and interpersonal skills

- Good knowledge and understanding of Singapore requirements on accounting, GST and payroll

Duties and Responsibilities:

- Lead team of Outsource Assistants and Seniors

- Provide guidance to team members

- Book-keeping and preparation of management accounts

- Preparation of Statutory report (Financial Statements and Notes to the accounts)

- Preparation of custom reporting packages based on client requirements

- Where clients are audited, provide support with respect to services provided to the client

- Cash management and payment processing

- GST preparation and filing

- Payroll processing

• Preparation of payroll details (including calculation of OT, allowances etc.)
• Payroll disbursement
• Leave management
• Preparation of IR8A and IR21

- Handle portfolio of clients, including assignment of jobs to team members

- Responsible for billings and debtor management for portfolio

- Review work by Assistants and Seniors

- Managing team workload to meet client deadlines

• Where possible or required, this would include negotiation with the client on deadlines and corresponding fee adjustments

- Propose resolution steps for issues that may arise with clients

- Report to director on the following

• Issues that arise with clients
• Anticipated issues that may arise (eg Deadline not able to be met)
• Time spent by team on jobs

Requirements:

- A degree in accountancy and/or equivalent professional qualification

- At least 5 years of relevant experience from a professional services firm in a Business Process Outsourcing (Client Accounting) environment

- Proficient with accounting software

- Meticulous with good accuracy and attention to detail

- Good communication and interpersonal skills

- Good knowledge and understanding of Singapore requirements on accounting, GST and payroll