Total 24 Others General job vacancies in Quality Assurance / Control category in Malaysia

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

This position is accountable for monitoring key risk indicators to prevent sales misconduct, market abuse, intermediary fraud and other financial crime related offenses.

• Monitor, detect, assess, validate and report outliers found in the Market Conduct Monitoring Tool (MCMT) and Early Warning Signs (EWS) tool.
• Conduct a regular review on agency incentives and campaigns to identify issues and recommend improvements and/or implement mitigating controls.
• Spearhead the working group for the mystery shopping engagement.  Ensure completion of remediation action plans.
• Evaluate policy replacement transactions.
• Perform other responsibilities and duties periodically assigned by supervisor in order to meet operational and/or other business requirements.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

This position is accountable for designing and implementing projects/initiatives related to the Business Quality (BQ) Framework, Market Conduct Guidelines (MCG) and risk, audit and compliance requirements.

• Develop and implement interventions to address gaps in the BQ Framework and correct negative sales practices.
• Design and execute long term action plans to promote quality and compliance culture in the agency.  Conduct quality health check in the agencies.
• Develop detailed work procedures/manuals, tools, training and communication plans that support BQ framework and MCG.
• Provide training and coaching to the agency on all matters relating to sales quality.  Conduct agency site visits to ensure sales quality practices are being implemented.  Obtain feedback to improve BQ framework implementation.
• Execute and monitor audit action items and risk management initiatives based on agreed deliverables and timelines.
• Perform other responsibilities and duties periodically assigned by supervisor in order to meet operational and/or other business requirements.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

What we are looking for

We are looking for a QA Tester to assess the software quality of the changed systems/applications through manual and automated testing. In this role, you will be responsible for managing a release, testing and finding bugs and defects for the changed system/application. You will conduct these tests to ensure that the system/application is fit for purpose before it gets deployed to production for use.

Your day to day responsibilities:

· Managing releases and testing

· Review and analyse the system specifications

· Collaborate with the developers and BA to develop test plans

· Prepare the test cases as per the test scenarios and requirements

· Execute the test scripts and review the results

· Log and document the testing phases and cycles

· Report and document the technical issues and defects found

· Conduct post-release sanity testing

· Provide reports to the release management committee on updates for each release

Job Requirements:

· Degree or diploma holder in Computer Science or related field

· CTFL certified

· Familiar with Agile framework and regression testing

· Working knowledge of testing management software such as Zephyr

· Ability to document and troubleshoot

· Experience in general insurance industry is a plus

· Great team player with excellent communication skills

· Analytical mindset and problem-solving aptitude

· Attention to detail is a must!

The main role of a QA Executive is to ensure that standard of service quality at the Customer Care Centre is consistently provided to our customers over various channels of contact (such as phone, emails, SMS).

This role calls for one who is passionate in improving customer experience and nurture people to WOW our customers.

You will be responsible for:

Reviewing, executing quality assurance processes and make recommendation to the Management on the overall objective to improve customer experience of our customers.

Your day-to-day activities:

• Investigate and provide findings on feedback received by the management through MAS, GIA and other related authority, such as FIDREC. This will include making recommendation and drafting replies to address and resolve any complaints
• Perform regular review on calls and email handled by team members, including team leaders within the Customer Care Centre to ensure compliance to regulatory requirements and call handling workflow.
• Conduct evaluation and customer satisfaction rating received via feefo responses. Provide report and trend data to our management team.
• Analyze all customer service metrics, accuracy & quality scorecard of our agents and how the performance affects our overall customer experience and KPIs.
• Conduct UAT testing for all new initiatives and enhancement to ensure zero error prior to production.
• Proactively create, innovate, and share initiatives to improve work quality.
• Provide monthly coaching on QA score to Individuals and Teams to improve quality performance.
• Provide feedback and actionable data to various internal groups like operation managers and team leaders on work process.
• To assist and cover Training/Refreshers when required.
• Undertake any related assignments as and when assigned.

Job Requirements:

• Minimum 2-3 years relevant experience in Call Center, Sales Center and Customer Service roles.
• Insurance Certifications (BCP/PGI/ComGI) required.
• Proficient in Microsoft Office, especially with Excel and Powerpoint.
• Thrive working in a team oriented and fast-paced environment.
• Excellent listening and analytical skills
• Great multi-tasker, self-directed and organized.
• Excellent verbal and written communication skills with strong attention to detail.
• Diploma in any field.

Overview:

The successful candidate will be a key member of the Senior Management team, responsible for managing a portfolio of assurance clients and ensuring high-quality engagements.

The ideal candidate should possess strong leadership skills, demonstrate a passion for auditing, have excellent communication abilities, a solid understanding of auditing principles (Singapore Standards of Auditing - SSA), Institute of Chartered Accountants in England and Wales (ICAEW), and financial reporting standards (Financial Reporting Standards in Singapore - FRSs), and possess strong analytical skills with a commercial mindset.

Job Responsibilities:

· Manage a portfolio of assurance clients, with a minimum value of S$500,000, and act as an Engagement Quality Reviewer (EQR) for partner engagements when required.

· Stay updated with the latest technical knowledge on SSA, SSQM (Singapore Standards on Quality Management) and FRS.

· Provide Fund Accounting services, including preparing financial statements, limited partner and general partner allocations, full scope of transaction activities, including full cycle accounting, financial data analysis etc.

· Supervise and mentor a team of associates/seniors, ensuring high-quality assurance engagements.

· Provide on-the-job training (OJT) to team members, actively imparting technical skills.

· Communicate any issues in a timely and organized manner to the respective partners.

· Offer guidance to clients on matters relating to corporate secretary, finance operations, accounting systems, accounting treatment, and reporting when necessary.

· Assist in conducting internal training sessions for assurance and other departments on SSA, SSQM, and FRS as required.

· Assist in the development of internal training materials for structured training sessions during off-peak periods.

Job Requirements:

· Minimum bachelor's degree in accounting or equivalent.

· Must be a Public Accountant of Singapore or expecting to obtain the Public Accountant status within 6 months of joining.

· Experience in RFMCs.

· Professional qualification such as ACCA/SCAQ, ICAEW or CA is an added advantage.

· Minimum of 10 years of relevant work experience, with at least 2 years in a senior managerial role (preferably 2 years in a mid-tier/Big 4 audit environment).

· Experience in CaseWare is an added advantage.

· Strong knowledge of statutory compliances (e.g., ISCA requirements, ACRA/tax filing deadlines), audit methodologies, and audit-related applications.

· Strong leadership skills, including the ability to provide guidance and support to junior team members.

· Excellent command of English, both written and spoken, and strong business acumen.

· Excellent communication skills to effectively collaborate across all levels of the organization.

For contract:

· Completion Reward: Every quarter (March/June/Sept/Dec), a completion reward equivalent to 5% of billed and collected assurance engagement billings will be paid to the signing engagement partner (3% if EQR). If assurance engagement billings exceed S$750,000 in a financial year, the completion reward will be 3% of subsequently billed and collected assurance engagement billings (S$750,001 and above) for the signing engagement partner (2% if EQR). Holding an assurance portfolio or having assurance engagement billings of more than $1m requires special approval.

· Client Referral: For successfully bringing new clients to the firm, the candidate is entitled to 10% of the referred net fees upon collection for 2 financial years. However, if the candidate is the signing engagement partner and/or EQR, only the completion rewards mentioned above will prevail. Any salary adjustments, amendments, or revisions are at the sole discretion of the firm.

Duties include but not limited to:

• Overseeing, planning, and coordinating comprehensive audits which includes examination of the operations of the Department and its grantees and contractors.
• Overseeing and guiding the development of comprehensive findings, analyses, reports, and recommendations which are used by Department program officials, States, Congress, and other stakeholders.
• Providing sound guidance and expert advice to OIG leadership and keeps them informed of new developments impacting oversight of Department program activities. Directing the activities of the staff through subordinate supervisors, some of whom may be geographically located away from the regional office.
• Providing advice, guidance, and counsel to colleagues and leadership through a variety of mechanisms, such as briefings, memos, workshops, one-on-one and group trainings, strategic planning efforts, ad hoc consultations, and quality assurance reviews.
• Developing and executing strategic audit plans and implementation improvements, including by engaging with senior officials in HHS and the Administration, Congress, States, private industry, media, and the public.
• Reviewing OIG Projects proposals and advises executive leadership on recommendations for approval, disapproval or modifications.

Starting at $155,700 Per Year (GS 15)

Your Key Accountabilities include: Develop, lead, direct, and manage assurance activities to a level commensurate with the tabling of the results in Parliament. Plan, lead and manage community forums and other engagement activities, including during post-event reviews. Provide informed and high-level advice to the IGEM, Minister and Parliamentary Committees about assurance activities and read more...

Click here to view more detail / apply for Director, Disaster Management, Inspector General Emergency Management

What we are looking for

We are looking for a QA Tester to assess the software quality of the changed systems/applications through manual and automated testing. In this role, you will be responsible for managing a release, testing and finding bugs and defects for the changed system/application. You will conduct these tests to ensure that the system/application is fit for purpose before it gets deployed to production for use.

Your day to day responsibilities:

· Managing releases and testing

· Review and analyse the system specifications

· Collaborate with the developers and BA to develop test plans

· Prepare the test cases as per the test scenarios and requirements

· Execute the test scripts and review the results

· Log and document the testing phases and cycles

· Report and document the technical issues and defects found

· Conduct post-release sanity testing

· Provide reports to the release management committee on updates for each release

Job Requirements:

· Degree or diploma holder in Computer Science or related field

· CTFL certified

· Familiar with Agile framework and regression testing

· Working knowledge of testing management software such as Zephyr

· Ability to document and troubleshoot

· Experience in general insurance industry is a plus

· Great team player with excellent communication skills

· Analytical mindset and problem-solving aptitude

· Attention to detail is a must!

• Perform long-range planning and analysis for IG inspections.
• Conduct and participate in on-site systematic and follow-up inspections.
• Develop and write inspection plans to conduct assistance and investigative alone and as a team member.
• Receive cases, conduct preliminary analysis, and determine case disposition.

Starting at $82,830 Per Year (GS 12)

• Oversees complex complaints, information, or allegations received through the OIG's Hot Line or referred to the INV through other means.
• Oversees the plans and coordinates, as appropriate, comprehensive civil investigations which include setting deadlines and monitoring progress.
• Oversees the plans and coordinates, as appropriate, comprehensive audits and inspections of the U.S. Government Publishing Office’s plans and programs.
• Assesses and recommends whether complaints, information or allegations merit further investigation.
• Oversees the annual audit and inspection planning process for the OIG and the preparation of the Semiannual Report to Congress.
• Oversees and reviews reports of investigations, audits, and inspections to ensure clear writing, logical organization, accuracy, conciseness completeness, and compliance with existing laws, regulations and procedures.
• Prepares, reviews, analyzes and verifies statistical and other data compiled for use as exhibits in investigations, audits, inspections and other studies and reports.
• Responsible for the Human Capital, Budget, Information Technology, training and other program features of the OIG.
• Serves as the alter-ego of the Inspector General and will represent the office at GPO and other stakeholder meetings.

Starting at $155,700 Per Year (PG 15)

To successfully undertake this role, you will need to possess the ability to carry out tasks accurately and consistently to a high-quality standard in an environment which receives a high volume of complaints and inquiries. You will need to have a strong customer focus, be highly motivated and focused on delivering read more...

Click here to view more detail / apply for Assistant Compliance Officer, Justice and Attorney-General

As the Assistant Inspector General for Audits, you will:

• Manage the day-to-day operations of the audits program. Provide policy direction, guidance and staff supervision for all audits conducted. Identify, develop, and justify staffing requirements and maintain responsibility for hiring, evaluating, and providing employee development to individual staff members.
• Advise the IG, DIG, and senior leadership of policies, processes and procedures designed to address strategic oversight objectives. Present recommendations and courses of action affecting long range issues or problems pertaining to OIG components and policies, reflecting a diversity of stakeholder positions.
• Analyze existing policies, processes, and practices; challenge current processes; identify latest trends and evaluate benefits against OIG requirements; develop a plan of action and baseline of requirements for implementing change recommendations; and consider the customer experience in recommending and implementing change.
• Prepare information on audit activities for incorporation into the Council of the Inspectors General on Integrity and Efficiency (CIGIE) Annual Report and for special audit reports requested by Congress.
• Prepare budget data to support request for Audits and monitors the Audits annual budget; performance measure data to support the annual performance report requests for the Office; and prepares input to the semi-annual report to Congress.
• Design and implement strategies which foster high ethical standards in meeting the OIG's vision, mission, and goals.
• Evaluate activities of Office of Audits audit-operating elements against plans and assures that professional standards are maintained in all audit activities.

Starting at $141,022 Per Year (ES 00)

Your Key Accountabilities include: Develop, lead, direct, and manage assurance activities to a level commensurate with the tabling of the results in Parliament. Plan, lead and manage community forums and other engagement activities, including during post-event reviews. Provide informed and high-level advice to read more...

Click here to view more detail / apply for Director, Disaster Management, Inspector General Emergency Management

As an Inspector General (Title 32), GS-1801-13, you will perform the below duties:

1. Plans, directs, and manages the programs of the wing Inspector General office. As an independent Inspector General, operates under broad authority and is required to make a multitude of decisions and recommendations without influence from command. Acts as an independent extension of the wing commander, within all spheres of command responsibility and authority, and serves as their confidential representative. Directly manages and is responsible for all IG programs designed to assess and report a unit's readiness, economy, efficiency, effectiveness, and state of discipline to execute assigned missions. Develops short- and long-term strategic plans, goals, and objectives for the wing and IG staff that integrate IG programs to comply with Command and higher headquarters objectives.
2. Serves as an independent Inspector General in management of the Air Force Complaints Resolution, IG Investigations, Fraud, Waste, and Abuse (FWA), and Whistleblower Reprisal program. Applies Inspector General and whistleblower reprisal laws, complaint resolution strategies, and investigative techniques to support the prompt resolution of complaints in the service of the public interest. Counsels the wing commander on actions related to the Complaints Resolution process, especially matters that are unprecedented, controversial, highly visible, or of significant importance to the commander or public. Makes independent decisions in complex IG case situations of extreme sensitivity where there is often limited precedent or procedures to rely on. Evaluates complaints associated with alleged abuse of command prerogatives, unequal application of law, regulation, procedure and/or policy improprieties in the wing or in highly sensitive situations perceived as discriminatory in racial, sexual, ethnic or labor regulation implications which are detrimental to the image of the USAF.
3. Manages, administers, plans, and executes the Inspection System and Commanders Inspection Program. Makes technical and executive decisions that direct planning and execution of wing level IG inspection activities, up to and beyond a 5-year Unit Effectiveness Inspection planning cycle. Operates under a broad mandate from the Wing Commander to conduct independent inspections and evaluations of all legally required and high-risk mission areas. Oversees a systematic approach to analyze inspection reports and Air Force Inspection Agency data to find best practices, risk, and inspection trends. Determines inspection areas and directs inspections be conducted in order to evaluate an organization, function or process by any means or method, including surveys, interviews, assessments, performance evaluations and audits. Responsible to Wing Commander to ensure inspections ascertain unit performance, military discipline, readiness, efficiency, effectiveness and quality of life for Airmen.
4. Exercises supervisory personnel management responsibilities. Trains employee(s) in assigned duties and responsibilities. Assigns work, establishes priorities, and ensures technical quality of work products, initiates personnel actions, approves leave, resolves employee complaints, exercises disciplinary control, establishes performance standards and evaluates performance. Plans and schedules work in such a manner that promotes a smooth flow and even distribution and ensures effective use of organization resources to achieve organization goals and objectives as well as installation customer needs. Reviews work and management techniques of subordinates and is held accountable for actions taken and advice provided by staff. Makes decisions on work problems presented by subordinates. Directs self-assessment activities of subordinates. Reviews training recommended by subordinates to assure it is proper and promotes effective operation of the organization as a whole. Approves selection of candidates for subordinate non-supervisory positions taking into consideration skills and qualifications, and mission requirements.
5. Represents the Inspector General office and programs with a variety of wing and functional area organizations. Establishes, develops, and maintains effective working relationships with all organizations, commanders, senior military and civilian leadership, representatives from higher headquarters IGs, other military service IGs, and external inspection and audit agencies. Provides technical advice to major command, agency, or service level inspectors on installation inspector general operations.
6. Performs other duties as assigned.

Starting at $102,622 Per Year (GS 13)

• Serves as an Inspector General in the Office of the Inspector General (OIG), Headquarters, U.S. Army Intelligence and Security Command (INSCOM).
• Participates with the Chief, Inspection Branch, OIG, in planning and coordinating inspection activities, including identification, selection, and assignment of functional and special topics.
• Inspects, examines, evaluates, and assesses compliance with laws and regulations, promotes efficiency and economy of operations.
• Assembles, edits, and participates in the publication of final inspection reports and coordinates with INSCOM staff and external activities.
• Interviews soldiers and civilians of inspected activities who have requested assistance.

Starting at $112,015 Per Year (GG 13)