Total 20 Senior Executive Customer Logistics Representative job vacancies in Selangor

We are searching for dynamic, entrepreneurial, broad-minded individuals to be part of our team.

Join our diverse and motivated team to hone your skills as well as implement new initiatives within a nurturing, equal opportunity environment.

This position plays a critical role in ensuring efficient and effective management of order management & logistics operation and requires strong leadership, strategic planning, problem solving and communication skills.

A person who is motivated in continuous improvement of career and personal development to drive operational excellence and contribute to the overall success of the organization.

Responsibilities:

• Act as team lead and escalation path for a team of order processing and logistics from the business support organization.
• Overseeing the end-to-end order processing until product delivery with aim to increase efficiency and customer satisfaction.
• Develop and execute master schedule that optimize efficiency, minimize costs, and enhance on-time delivery rates.
• Evaluate capacity from forecast given by customers.
• Collaborate with cross-functional teams, including production team to ensure sufficient material, resources and production status can be met on time.
• Communicate with customers, team members, and management to resolve issues and ensure that deliveries are completed smoothly.
• Ensure compliance with customs regulations and shipping requirements.
• Ensure proper arrangement of transportation of finished goods to end customers.
• Identify and mitigate potential risks in the logistics process, such as delays or damages, and implement appropriate solutions.
  
  Requirements:
• Degree in any related field
• 2 years working experience as production planner/logistics and order management executive
• Good command of English and Bahasa Malaysia
• Computer literate

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Personal development opportunities

Job Responsibilities:

Communicate closely with Sales personnel and customers on orders received to ensure timely delivery;

To prepare purchase order;

To prepare and submit quotation to customer;

Responsible in operations of order processing, tracking, and monitoring of orders, and ensuring quality and smoothness of operations;

Ensuring orders are processed smoothly end-to-end in a timely manner (from checking stock allocation, warehouse stock and PO details and to ensure delivery of orders have been completed);

To ensure on time collection of customer payment;

Imports and exports shipment arrangement and document preparation;

Coordinating shipments with customers and suppliers, shipping agents, forwarders and port agent, for efficient and smooth handling of shipments via road, air and sea mode;

Handle customs permit declaration;

Update daily shipment/delivery schedule on project basis;

Verify freight bill for inbound and outbound shipment;

Requirements:

Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma & Professional Degree.

At least 3 years of working experience in the related filed is required for this position.

Computer literate. (familiar with SQL Accounting)

Required language(s): English and Bahasa Malaysia

Preferably Language(s) : Bahasa Malaysia, English and Mandarin.

Able to speak and write in Mandarin are added advantage.

Proactive, self-motivated, quick learner, pleasant personality with good interpersonal and communication skills.

Full-Time positions available.

Applicants must be Malaysian citizens.

Attractive Salary Package 

Flexible & Friendly work environment

5 Working Days (Monday - Friday)

Job Content 

• Responsible for matters related to customer orders
• Maintain good customer relationships
• ⁠Responsible for handling customer debt docking

Job Requirements

• Strong communication and coordination skills
• Have certain resistance to stress
• Have certain sales experience and skills
• Proficient in listening, speaking, reading and writing in Malay, English and Chinese

Perks & Benefits

• Flexible working hours ( to be discuss ) 
• Personal leave
• Open culture
• Personal development opportunities

我們正在尋找充滿活力、有創業精神、心胸開闊的人才加入我們的團隊。

加入我們多元化、積極進取的團隊，磨練您的技能，並在培育、機會均等的環境中實施新措施。

該職位在確保訂單管理和物流營運的高效和有效管理方面發揮關鍵作用，需要強大的領導力、策略規劃、解決問題和溝通能力。

一個有動力不斷改進職業和個人發展以推動卓越運營並為組織的整體成功做出貢獻的人。

職責：

• 擔任業務支援組織的訂單處理和物流團隊的團隊領導和升級路徑。
• 監督端到端訂單處理直至產品交付，旨在提高效率和客戶滿意度。
• 制定並執行主計劃，以優化效率、最小化成本並提高準時交付率。
• 根據客戶給予的預測評估容量。
• 與跨職能團隊（包括生產團隊）合作，確保按時滿足足夠的材料、資源和生產狀態。
• 與客戶、團隊成員和管理層溝通以解決問題並確保交付順利完成。
• 確保遵守海關法規和運輸要求。
• 確保妥善安排成品運送至最終客戶。
• 識別並減輕物流過程中的潛在風險，例如延誤或損壞，並實施適當的解決方案。
  
  要求：
• 任何相關領域的學位
• 2 年生產計畫/物流與訂單管理主管工作經驗
• 良好的英語和馬來語能力
• 電腦知識

津貼和福利

• 員工股權
• 佣金和獎金
• 津貼（旅費、交通費等）
• 醫療保險
• 個人發展機會

Job Content 

• Responsible for matters related to customer orders
• Maintain good customer relationships
• ⁠Responsible for handling customer debt docking

Job Requirements

• Strong communication and coordination skills
• Have certain resistance to stress
• Have certain sales experience and skills
• Proficient in listening, speaking, reading and writing in Malay, English and Chinese

Perks & Benefits

• Flexible working hours ( to be discuss ) 
• Personal leave
• Open culture
• Personal development opportunities

Responsibilities:

• Provide guidance and support to team members and assigned team members' work and roles to ensure the smooth running of day-to-day operations. 
• Manage the day-to-day operations of the human resources function on employee relations, administrative, payroll, and benefits programs.
• Supervise the work of employees and provide feedback and counsel to improve efficiency and effectiveness. 
• Assist in developing and implementing HR strategies and initiatives aligned with the overall business strategy.
• Assist in ensuring legal compliance throughout human resource management.
• Conducting interview, selection, and training of new team members. 
• Keep in touch with the latest changes in the domain of laws relevant to human resource function. 
• Take the initiative to suggest and work on improvement plans and policy to gear towards achieving and excelling set out targets.
• Manage and lead the Operations team to achieve set out targets.
   

Requirements: 

• Proven work experience as an HR Operations Manager, HR Manager or similar role.
• Excellent knowledge of labour law.
• Hands-on experience with Human Resources Information Systems.
• Experience designing compensation and benefits packages.
• Ability to develop clear and fair company policies.
• Good analytical and decision-making abilities.
• Team management skills.
• Possess at least a Bachelor's Degree in Human Resources Management or relevant field; MSC is a plus.

Perks & Benefits

• Medical & Hospitalization 
• Performance Bonus
• Casual dress code
• Personal leave
• Personal development opportunities

Job Brief

We are looking for a proactive and highly ambitious Client Management Specialist/Executive (Key Account) who will handle our client accounts. You will build and maintain a strong relationship with clients, be the lead point of contact for all key client matters, anticipate the client's needs, ensure targets for the client are met, and help the client to succeed. Reporting to Head of Gateway, as Client Management Specialist/Executive, your responsibilities also include overseeing client accounts, executing campaign plans, maintaining reports, and monitoring solution strategies.

Key Responsibilities:

• Responsible to handle special given task such as affiliates, partnerships, new channels or other new value added to help overall clients business growth.
• Responsible to prepare an annual plan/ JBP with target setting in compliance to client’s business direction.
• With high demand planning skills including stocks purchase or replenishing plans.
  Assist to provide guidance and training to the Key Account Associates. Demand training from platforms if required.
• Core responsibilities include relationship building, manage supply chain including demand planning/ stock management, campaign promotion management and monitoring, run business analytics & suggest solutions, ensure operation performance is up to KPI set and prepare required reports/ post mortem/ billings.
• Maintain close relationships with clients and strategic partners. Ensure clients issues are addressed and fixed in a timely manner. Monthly meeting & daily communication with client and platform PIC is necessary.
• Establish marketing planning and execution by employing business analytics to recommend and execute marketing strategy for clients assigned to complement to client’s overall business planning.
• Coordinate with internal departments: operation team, listing team, content marketing team, customer service team to make sure key elements are provided to each team to ensure key function of these teams can be operated smoothly.
• Coordinate with Business Intelligence to plan new and restructured existing reports for business analysis.
• Prepare reports and conduct performance reviews with clients and the marketplace on weekly or monthly basis.
• Maintain master product list accuracy and process billings such as statement, claim invoices efficiently on a timely manner.
• Conduct stock take and reconcile inventory reports (if required).
• Strive to push new initiatives to improve all SOP and processes.

Requirements:

• Experience in account management, retail procurement or project management in the fields of e-commerce advertising will be an added advantage
• Experience with online marketing/ merchandising and or campaign planning is a plus
• Bachelor’s degree in E-Commerce/ Business Administration Management/ Marketing/ Finance is preferred
• Fluent and proficient in English language, Mandarin will be an added advantage
• Minimum 1-2 years experience in eCommerce Compulsory criteria in eCommerce knowledge.

Perks & Benefits

• Casual dress code
• Regular team activities
• Medical insurance
• Personal development opportunities

Responsibilities:

• Provide guidance and support to team members and assigned team members' work and roles to ensure the smooth running of day-to-day operations. 
• Manage the day-to-day operations of the human resources function on employee relations, administrative, payroll, and benefits programs.
• Supervise the work of employees and provide feedback and counsel to improve efficiency and effectiveness. 
• Assist in developing and implementing HR strategies and initiatives aligned with the overall business strategy.
• Assist in ensuring legal compliance throughout human resource management.
• Conducting interview, selection, and training of new team members. 
• Keep in touch with the latest changes in the domain of laws relevant to human resource function. 
• Take the initiative to suggest and work on improvement plans and policy to gear towards achieving and excelling set out targets.
• Manage and lead the Operations team to achieve set out targets.

Requirements: 

• Proven work experience as an HR Operations Manager, HR Manager or similar role.
• Excellent knowledge of labour law.
• Hands-on experience with Human Resources Information Systems.
• Experience designing compensation and benefits packages.
• Ability to develop clear and fair company policies.
• Good analytical and decision-making abilities.
• Team management skills.
• Possess at least a Bachelor's Degree in Human Resources Management or relevant field; MSC is a plus.

Perks & Benefits

• Medical & Hospitalization 
• Performance Bonus
• Casual dress code
• Personal leave
• Personal development opportunities

職責：

• 為團隊成員提供指導和支持，並分配團隊成員的工作和角色，以確保日常運作的順利進行。
• 管理人力資源部門在員工關係、行政、薪資和福利計劃方面的日常運作。
• 監督員工的工作並提供回饋和建議，以提高效率和效果。
• 協助制定和實施與整體業務策略一致的人力資源策略和措施。
• 協助確保整個人力資源管理過程中的法律合規性。
• 進行新團隊成員的面試、選拔和訓練。
• 隨時了解與人力資源職能相關的法律領域的最新變化。
• 主動建議並制定改進計劃和政策，以實現和超越既定目標。
• 管理和領導營運團隊實現既定目標。
   

要求：

• 具備擔任人力資源營運經理、人力資源經理或類似職位的豐富工作經驗。
• 精通勞動法。
• 人力資源資訊系統的實務經驗。
• 擁有設計薪資福利方案的經驗。
• 能夠制定清晰、公平的公司政策。
• 良好的分析和決策能力。
• 團隊管理能力。
• 至少擁有人力資源管理或相關領域的學士學位； MSC 是一個優點。

津貼和福利

• 醫療及住院
• 績效獎金
• 休閒著裝要求
• 事假
• 個人發展機會

The Finance roles entail executing assigned tasks and responsibilities directly and indirectly related to the designated role or function assigned by Finance Organization Leadership. The incumbent is expected to ensure accurate and complete accounting treatment within specified time frames, adhering to applicable accounting standards, laws, regulations, and Company policies. Roles and functions include:

Finance Operations:

1. Procurement to Payables Cycle (P2P):
   - Review, transact, and process vendor or service provider claims and invoices against supporting documents in the financial system.
   - Reversal of accruals upon invoice receipt, highlighting variances or outstanding balances.
   - Payments executed as per approved cycles, with exceptions approved by the CFO or delegated authority. Periodic reconciliations against third-party balances required.

2. Revenue to Receivables Cycle (R2R):
   - Review and process customer invoicing and revenue recognition against relevant supporting documents and cost schedules.

3. General Ledger (GL):
   - Perform transactions and journals not covered in Payables and Receivables as per Group policies and accounting standards.
   - Coordinate financial account closure to ensure timeliness and completeness.

4. Fixed Assets (FA):
   - Conduct transactions and journals for fixed asset accounting per Group policies and standards.
   - Maintenance of Fixed Asset Register and reconciliation against accounting records.

5. Cash and Bank (C&B) or Treasury:
   - Review and prepare bank reconciliations with timely cash flow updates.
   - Assist in managing cash flows, banking facilities, and all banking matters.

6. Statutory and Management Reporting (R2RPT):
   - Assist in preparing required statutory and management reports.
   - Timely update of relevant supporting schedules and dashboards.

7. Group Reporting (R2RPT):
   - Assist in preparing Group reporting requirements and reviewing compliance with laws and regulations.

Operations Finance:

1. Timely review and preparation of ad hoc, monthly, quarterly, and yearly financial and management reports.

2. Involvement in Financial Planning and Analysis, including revenue, operating costs, and SG&A costs.

3. Support in annual budgeting and quarterly forecasting processes.

4. Operation of Inventory Management and Controls systems.

5. Maintenance and analysis of Financial and Operational KRA/KPI and dashboards.

6. Drive business process changes and financial awareness.

7. Ensure effective internal controls and undertake operational reviews for continuous process improvement.

8. Adherence to Company policies and statutory requirements.

9. Support financial initiatives for growth and compliance as needed.

Requirements:

• Degree in Finance/Accountancy or equivalent Professional Qualification such as ACCA, CIMA, MICPA.
• Minimum 3 years of relevant experience in financial reporting/costing, manufacturing accounting, contract accounting, or service accounting. Candidates with 5+ years may be considered for senior roles like Team Lead.
• Strong understanding of accounting principles and business process workflow.
•  Proficiency in Microsoft Excel and PowerPoint preferred, with exposure to ERP systems.
• Demonstrated commercial and operational acumen with hands-on engagement capability.
• Detail-oriented with a drive for timely and quality deliverables.
• Proactive, team-oriented, and effective communication skills.
• Flexibility for special working arrangements on a case-by-case basis.
• Willingness to travel to Bersatu's facilities and site offices.
• Proficiency in English, Bahasa Malaysia, and Mandarin encouraged.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Personal leave
• Personal development opportunities

The Finance roles entail executing assigned tasks and responsibilities directly and indirectly related to the designated role or function assigned by Finance Organization Leadership. The incumbent is expected to ensure accurate and complete accounting treatment within specified time frames, adhering to applicable accounting standards, laws, regulations, and Company policies. Roles and functions include:

Finance Operations:

1. Procurement to Payables Cycle (P2P):
   - Review, transact, and process vendor or service provider claims and invoices against supporting documents in the financial system.
   - Reversal of accruals upon invoice receipt, highlighting variances or outstanding balances.
   - Payments executed as per approved cycles, with exceptions approved by the CFO or delegated authority. Periodic reconciliations against third-party balances required.

2. Revenue to Receivables Cycle (R2R):
   - Review and process customer invoicing and revenue recognition against relevant supporting documents and cost schedules.

3. General Ledger (GL):
   - Perform transactions and journals not covered in Payables and Receivables as per Group policies and accounting standards.
   - Coordinate financial account closure to ensure timeliness and completeness.

4. Fixed Assets (FA):
   - Conduct transactions and journals for fixed asset accounting per Group policies and standards.
   - Maintenance of Fixed Asset Register and reconciliation against accounting records.

5. Cash and Bank (C&B) or Treasury:
   - Review and prepare bank reconciliations with timely cash flow updates.
   - Assist in managing cash flows, banking facilities, and all banking matters.

6. Statutory and Management Reporting (R2RPT):
   - Assist in preparing required statutory and management reports.
   - Timely update of relevant supporting schedules and dashboards.

7. Group Reporting (R2RPT):
   - Assist in preparing Group reporting requirements and reviewing compliance with laws and regulations.

Operations Finance:

1. Timely review and preparation of ad hoc, monthly, quarterly, and yearly financial and management reports.

2. Involvement in Financial Planning and Analysis, including revenue, operating costs, and SG&A costs.

3. Support in annual budgeting and quarterly forecasting processes.

4. Operation of Inventory Management and Controls systems.

5. Maintenance and analysis of Financial and Operational KRA/KPI and dashboards.

6. Drive business process changes and financial awareness.

7. Ensure effective internal controls and undertake operational reviews for continuous process improvement.

8. Adherence to Company policies and statutory requirements.

9. Support financial initiatives for growth and compliance as needed.

Requirements:

• Degree in Finance/Accountancy or equivalent Professional Qualification such as ACCA, CIMA, MICPA.
• Minimum 3 years of relevant experience in financial reporting/costing, manufacturing accounting, contract accounting, or service accounting. Candidates with 5+ years may be considered for senior roles like Team Lead.
• Strong understanding of accounting principles and business process workflow.
•  Proficiency in Microsoft Excel and PowerPoint preferred, with exposure to ERP systems.
• Demonstrated commercial and operational acumen with hands-on engagement capability.
• Detail-oriented with a drive for timely and quality deliverables.
• Proactive, team-oriented, and effective communication skills.
• Flexibility for special working arrangements on a case-by-case basis.
• Willingness to travel to Bersatu's facilities and site offices.
• Proficiency in English, Bahasa Malaysia, and Mandarin encouraged.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Personal leave
• Personal development opportunities

財務角色需要執行與財務組織領導者指派的指定角色或職能直接或間接相關的指定任務和職責。任職者應確保在規定的時間範圍內準確、完整的會計處理，並遵守適用的會計準則、法律、法規和公司政策。角色和職能包括：

財務運作：

1. 採購到應付帳款週期（P2P）：
- 根據財務系統中的支援文件審查、交易和處理供應商或服務提供者的索賠和發票。
- 收到發票後沖銷應計費用，並反白顯示差異或未清餘額。
- 依照核准的周期執行付款，由財務長或授權機構核准的例外情況除外。需要定期對第三方餘額進行核對。

2. 收入到應收帳款週期（R2R）：
- 根據相關支援文件和成本表審查和處理客戶發票和收入確認。

3. 總帳（GL）：
- 根據集團政策和會計標準，執行應付帳款和應收帳款中未涵蓋的交易和日記帳。
- 協調財務帳戶關閉，確保及時性和完整性。

4. 固定資產（FA）：
- 依照集團政策和標準進行固定資產會計的交易和日記帳。
- 維護固定資產登記冊並與會計記錄進行核對。

5. 現金和銀行 (C&B) 或國庫：
- 檢討並準備銀行往來調節表並及時更新現金流量。
- 協助管理現金流量、銀行融資和所有銀行事務。

6. 法定和管理報告（R2RPT）：
- 協助準備所需的法定和管理報告。
- 及時更新相關支援時間表和儀表板。

7. 團體報告（R2RPT）：
- 協助準備集團報告要求並審查法律法規的遵守情況。

營運財務：

1.及時審查和編制臨時、月度、季度、年度財務和管理報告。

2. 參與財務規劃和分析，包括收入、營運成本和 SG&A 成本。

3. 支援年度預算和季度預測流程。

4. 庫存管理和控制系統的運作。

5. 財務和營運 KRA/KPI 和儀表板的維護和分析。

6. 推動業務流程變革和財務意識。

7. 確保有效的內部控制並進行營運審查以持續改善流程。

8. 遵守公司政策和法定要求。

9. 根據需要支持成長和合規的財務舉措。

要求：

• 金融/會計學位或同等專業資格，如 ACCA、CIMA、MICPA。
• 至少 3 年財務報告/成本會計、製造會計、合約會計或服務會計相關經驗。擁有 5 年以上工作經驗的候選人可能會被考慮擔任團隊領導等高階職位。
• 對會計原理和業務流程有深刻的理解。
• 熟練 Microsoft Excel 和 PowerPoint 優先，並熟悉 ERP 系統。
• 展現商業和營運敏銳度以及實際參與能力。
• 注重細節，力求及時、優質地交付成果。
• 積極主動、具備團隊精神、有效的溝通能力。
• 根據具體情況彈性安排特殊工作。
• 願意前往土團黨的設施和現場辦公室。
• 鼓勵精通英語、馬來語和普通話。

津貼和福利

• 津貼（旅費、交通費等）
• 醫療保險
• 事假
• 個人發展機會

The Finance roles entail executing assigned tasks and responsibilities directly and indirectly related to the designated role or function assigned by Finance Organization Leadership. The incumbent is expected to ensure accurate and complete accounting treatment within specified time frames, adhering to applicable accounting standards, laws, regulations, and Company policies. Roles and functions include:

Finance Operations:

1. Procurement to Payables Cycle (P2P):
   - Review, transact, and process vendor or service provider claims and invoices against supporting documents in the financial system.
   - Reversal of accruals upon invoice receipt, highlighting variances or outstanding balances.
   - Payments executed as per approved cycles, with exceptions approved by the CFO or delegated authority. Periodic reconciliations against third-party balances required.

2. Revenue to Receivables Cycle (R2R):
   - Review and process customer invoicing and revenue recognition against relevant supporting documents and cost schedules.

3. General Ledger (GL):
   - Perform transactions and journals not covered in Payables and Receivables as per Group policies and accounting standards.
   - Coordinate financial account closure to ensure timeliness and completeness.

4. Fixed Assets (FA):
   - Conduct transactions and journals for fixed asset accounting per Group policies and standards.
   - Maintenance of Fixed Asset Register and reconciliation against accounting records.

5. Cash and Bank (C&B) or Treasury:
   - Review and prepare bank reconciliations with timely cash flow updates.
   - Assist in managing cash flows, banking facilities, and all banking matters.

6. Statutory and Management Reporting (R2RPT):
   - Assist in preparing required statutory and management reports.
   - Timely update of relevant supporting schedules and dashboards.

7. Group Reporting (R2RPT):
   - Assist in preparing Group reporting requirements and reviewing compliance with laws and regulations.

Operations Finance:

1. Timely review and preparation of ad hoc, monthly, quarterly, and yearly financial and management reports.

2. Involvement in Financial Planning and Analysis, including revenue, operating costs, and SG&A costs.

3. Support in annual budgeting and quarterly forecasting processes.

4. Operation of Inventory Management and Controls systems.

5. Maintenance and analysis of Financial and Operational KRA/KPI and dashboards.

6. Drive business process changes and financial awareness.

7. Ensure effective internal controls and undertake operational reviews for continuous process improvement.

8. Adherence to Company policies and statutory requirements.

9. Support financial initiatives for growth and compliance as needed.

Requirements:

• Degree in Finance/Accountancy or equivalent Professional Qualification such as ACCA, CIMA, MICPA.
• Minimum 3 years of relevant experience in financial reporting/costing, manufacturing accounting, contract accounting, or service accounting. Candidates with 5+ years may be considered for senior roles like Team Lead.
• Strong understanding of accounting principles and business process workflow.
•  Proficiency in Microsoft Excel and PowerPoint preferred, with exposure to ERP systems.
• Demonstrated commercial and operational acumen with hands-on engagement capability.
• Detail-oriented with a drive for timely and quality deliverables.
• Proactive, team-oriented, and effective communication skills.
• Flexibility for special working arrangements on a case-by-case basis.
• Willingness to travel to Bersatu's facilities and site offices.
• Proficiency in English, Bahasa Malaysia, and Mandarin encouraged.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Personal leave
• Personal development opportunities

Responsibilities

• Oversee the Customer Relations Centre for few developments
• Planning and organizing tasks prior to vacant possession
• Prepare necessary drawings and plans to be included in vacant possession pack
• Liaise with HQ & Vendor in setting up defect management system
• Liaise with state and local regulatory agencies when required
• Provide guidance to the team on handling customers
• Ensure high level of engagement with the customers by seeking solutions
• To attend and monitor all enquiries and complaints via phone calls, email, walk in and accordingly and solved within stipulated time.
• To resolve product or service problem by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.
• To prepare, compile and provide update report
• To keep records of customer interaction, recording details of inquiries, complaints & comments as well as actions taken.
• To contact customers via email or phone calls in order to respond to complaints or to notify them of investigation results.
• Liaise with project team and contractors on rectification works
• Attend meetings pertaining to issues on defects
• Prepare reply letter to relevant parties when needed
• Maintain good relationship between sales person, customers and internal support team.
• Filing and keep track of documents.
• Ad-Hoc task assigned by superior.

Requirements

• At least 5 year(s) of working experience in customer service/property related industry
• Independent, pro-active, result-driven, customer oriented with good communication skills.
• Knowledge of Housing Development Act (HDA), Strata Title Act and Building & Common Property Act will be an added advantage.
• Strong communication skills in English and Bahasa Malaysia
• Possess leadership qualities and able to work as a team
• Possess a positive attitude, ability to organize, plan, meet deadlines and work well under pressure
• Extensive experience in managing strata landed, strata high-rise, mixed development, and non-strata development.
• Familiar with work scheduling / planning and good in report and letter writing

As part of Bollore Group, PRISM is an independent next generation 4PL company designed to meet the specific needs of customers in transforming their supply chain. PRISM has integrated offer of services and advice based on its robust expertise in Transport, Customs and digital solutions which can be customized and interfaced through its own 4PL management system or through reversible solutions available in the market. Globally, PRISM works with operational hubs in America, Europe, Asia and across its network centres of expertise in France and Switzerland. PRISM offers coverage across 3 time zones for 24/7 availability and greater customer proximity.

A central theme of its operational excellence approach, PRISM objectively selects the best supplies in the market, contribute to the freight purchasing strategy and provide end-to-end flow management, while seeking to optimize, time to market and reduce the carbon footprint of transport operations.

About the role

With growing customer accounts and demands in Aerospace, we are assembling a team of Customer Service Executives to deliver visibility, proactivity, optimization and high level of customer satisfaction to our major Aerospace account. Based in our Subang Jaya 4PL hub, the team of Customer Service Executives will be rostered in 4 shifts to ensure 24/7 availability to meet our customers' needs.

What you will be doing

Monitor Operational Workflow to Ensure a Full Supply Chain Visibility to the Customer

• Receive and control customer bookings according to the processes in place
• Check optimizations from Optimizer if applicable and propose consolidation options
• Assign customer booking to a selection of freight forwarding agents (3PL)
• Monitor shipments on regular basis (3PL shipment confirmation, milestones completion etc.)
• Drive corrective actions when required (missing event etc.)
• Monitor delays and deliveries events using the dedicated IT solutions (internal or external TMS, BI…)
• Alert the customer team proactively in case of deviation and propose backup solutions
• Communicate with internal (regional and overseas) and external organizations, ensuring all communications generated in the dedicated IT solution (chat, tasks etc.) are handled in a timely manner
• Create reports and analysis to give a consolidated vision of the flows for customer

Deliver Customer Satisfaction

• Manage and support order management to ensure the best possible service level
• Meet deadlines and ensure completion of customer service tasks within the expected time frames
• Ensure a consistent and proactive communication flow with the customer
• Act as a strong interface to resolve customer problems, manage troubleshooting and issue resolution
• Prioritize, resolve and/or escalate issues to secure customers' interest
• Represent Prism internally and externally
• Act as Single point of contact for the customer
• Identify and record savings (benefits tracking) delivered to the customers
• Provide expertise in transportation management
• Use of the technologies to be more efficient and work with the CBS

Contribute to improve Partners and Vendor performance

• Monitor the 3PLs service quality and give feedback to the Operation of Contract manager
• Monitor deployment and efficiency of new operational practices with the 3PLs
• Contribute to formalize the SOP
• Provide 1st level of support to the 3PL (operational inquiries, data matters etc.)
• Set up and monitor corrective action plans in agreement with the 4PL HUB manager

The successful candidate

• Experience in transport management / freight forwarding (air operations)
• Knowledge in flow management/control tower / IFF contract operations management / key accounts
• Knowledge in freight forwarding, AOG and oversize cargo will be an advantage
• Proficiency in MS Office applications
• Excellent command of written and spoken English
• Must be willing to work on a 24/7 rotational shift
• Customer centric mindset
• Strong problem solving skills
• Ability to work under pressure