Total 58 Customer Logistics Representative job vacancies in Kuala Lumpur, Near Wangsa Maju, Setapak

我們正在尋找一位積極主動、以客戶為中心的個人加入我們的團隊，擔任客戶成功專家。成功的候選人將在確保我們的客戶實現其目標並獲得對我們的產品或計劃的積極體驗方面發揮關鍵作用。如果您熱衷於建立關係、幫助個人實現個人發展成長和提高客戶滿意度，我們邀請您申請這個令人興奮的機會。

角色和職責：

• 與專案團隊合作進行行銷滲透活動，從行銷活動中產生銷售線索，並追蹤所有行銷銷售線索，以幫助實現培訓收入。
• 支援行銷團隊創建有效的滲透活動，並針對不同的客戶角色調整行銷訊息。
• ·分析客戶的需求和體驗，並向專案團隊提供回饋，以提高專案對客戶的價值。
• 更新 CRM 中的聯絡人、潛在客戶和機會等客戶訊息，並將公司潛在客戶指派給客戶經理以進行後續操作。
• 全面、持續地了解產品、計劃和促銷策略，並向客戶傳達準確且相關的訊息。
• 支持外部合作夥伴為培訓計畫提供及時、準確的資訊。
• 管理培訓收入績效，提供活動成果的定期報告和更新，並就活動增強提供建議；分析、討論並獲取行銷團隊的回饋以進行改進。

要求：

• 最低文憑或學位（商業相關優先）
• 至少1年銷售或客戶服務相關行業工作經驗
• 以客戶為導向，具有強大的商業頭腦和銷售驅動力
• 高度分析、優秀的溝通和人際交往能力
• 強大的利害關係人參與能力
• 工作認真負責，有獨立工作能力

津貼和福利

• 佣金和獎金
• 定期團隊活動
• 醫療保險

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Specialist. The successful candidate will play a key role in ensuring our customers achieve their goals and have a positive experience with our products or programmes. If you are passionate about building relationships, helping individuals achieve personal development growth and driving customer satisfaction, we invite you to apply for this exciting opportunity. 

Roles & Responsibilities: 

• Work with Programme Team on marketing penetration activities, generate leads from marketing campaigns and follow up on all marketing leads to help achieve training revenue.
• Support the Marketing Team to create effective penetration activities and align marketing messaging for the various customer personas.
• Analyse the needs and experiences of the customers and provide feedback to the Programme Team for enhancing the programme's value to the customers.
• Update customer information such as contacts, leads and opportunities in CRM and assign corporate leads to Account Managers for follow-up actions. 
• Gain a complete and on-going understanding of the products, programmes, and promotion strategies and convey accurate and relevant information to customers. 
• Support external partners in providing prompt and accurate information for the training programmes.
• Manage training revenue performance, provide regular reports and updates on the campaign outcomes and advise on activities enhancement; analyse, discuss and obtain feedback from Marketing team for improvement.

Requirements:

• Minimum Diploma or degree (business related preferred)
• At least 1 years of working experience in sales or customer services-related industry
• Customer-oriented with strong business acumen and sales-driven
• Highly analytical, excellent communication and interpersonal skills
• Strong stakeholder engagement skills
• Responsible at work and capable to work individually

Perks & Benefits

• Commission and bonus
• Regular team activities
• Medical insurance

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Specialist. The successful candidate will play a key role in ensuring our customers achieve their goals and have a positive experience with our products or programmes. If you are passionate about building relationships, helping individuals achieve personal development growth and driving customer satisfaction, we invite you to apply for this exciting opportunity. 

Roles & Responsibilities: 

• Work with Programme Team on marketing penetration activities, generate leads from marketing campaigns and follow up on all marketing leads to help achieve training revenue.
• Support the Marketing Team to create effective penetration activities and align marketing messaging for the various customer personas.
• ·Analyse the needs and experiences of the customers and provide feedback to the Programme Team for enhancing the programme's value to the customers.
• Update customer information such as contacts, leads and opportunities in CRM and assign corporate leads to Account Managers for follow-up actions. 
• Gain a complete and on-going understanding of the products, programmes, and promotion strategies and convey accurate and relevant information to customers. 
• Support external partners in providing prompt and accurate information for the training programmes.
• Manage training revenue performance, provide regular reports and updates on the campaign outcomes and advise on activities enhancement; analyse, discuss and obtain feedback from Marketing team for improvement.

Requirements:

• Minimum Diploma or degree (business related preferred)
•  At least 1 years of working experience in sales or customer services-related industry
• Customer-oriented with strong business acumen and sales-driven
• Highly analytical, excellent communication and interpersonal skills
• Strong stakeholder engagement skills
• Responsible at work and capable to work individually

Perks & Benefits

• Commission and bonus
• Regular team activities
• Medical insurance

我們正在尋找一位積極主動、以客戶為中心的個人加入我們的團隊，擔任客戶成功專家。成功的候選人將在確保我們的客戶實現其目標並獲得對我們的產品或計劃的積極體驗方面發揮關鍵作用。如果您熱衷於建立關係、幫助個人實現個人發展成長和提高客戶滿意度，我們邀請您申請這個令人興奮的機會。

角色和職責：

• 與專案團隊合作進行行銷滲透活動，從行銷活動中產生銷售線索，並追蹤所有行銷銷售線索，以幫助實現培訓收入。
• 支援行銷團隊創建有效的滲透活動，並針對不同的客戶角色調整行銷訊息。
• 分析客戶的需求和體驗，並向專案團隊提供回饋，以提高專案對客戶的價值。
• 更新 CRM 中的聯絡人、潛在客戶和機會等客戶訊息，並將公司潛在客戶指派給客戶經理以進行後續操作。
• 全面、持續地了解產品、計劃和促銷策略，並向客戶傳達準確且相關的訊息。
• 支持外部合作夥伴為培訓計畫提供及時、準確的資訊。
• 管理培訓收入績效，提供活動成果的定期報告和更新，並就活動增強提供建議；分析、討論並獲取行銷團隊的回饋以進行改進。

要求：

• 最低文憑或學位（商業相關優先）
• 至少1年銷售或客戶服務相關行業工作經驗
• 以客戶為導向，具有強大的商業頭腦和銷售驅動力
• 高度分析、優秀的溝通和人際交往能力
• 強大的利害關係人參與能力
• 工作認真負責，有獨立工作能力

津貼和福利

• 佣金和獎金
• 定期團隊活動
• 醫療保險

Job Description:

• To handling customer inquires & provide solutions to all customer related problems.
• Providing high quality of customer service via Live Chat support.
• To be constantly guided by company's service standards.Follow communication procedures, guidelines and policies
• Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• 负责客户在线咨询答疑，针对客户咨询需求，提供有效方案
• 通过Live Chat提供高质量的客服服务
• 遵循公司的服务标准，沟通流程和政策
• 在规定时间内提供适当的解决方案
• 处理顾客账户并归档文件
   

Job Requirement:

• Fresh graduates are encouraged to apply.
• Candidate must possess at least SPM or equivalent
• Able to read & write in Mandarin and English
• Previous working experience in customer service or related fields is an added advantage but not essential.
• Knowledge in handling basic computer (Microsoft Excel/Word etc).
• Ability to multi-task, priorities and manage time effectively
• Able to work in 24 Hours Rotational Shift (Rotational Off day. 5.5 / 6 days work per week, 8 hours per day)
   
• 欢迎应届毕业生申请
• 学历至少SPM以上
• 能够阅读&书写中文和英文
• 以往有客服工作经验者为佳
• 懂得基本电脑操作 （Microsoft Excel/Word等）
• 能够同时处理多项任务，有效的时间管理
• 轮班工作（5.5 / 6天制，每日工作8小时）

Perks & Benefits

Why Join us?

• Location: KL Eco City (Nearby LRT/KTM)
• Language Allowance + Travelling Allowance
• OT pay
• Free coffee, tea & snacks at the office
• Annual leave 12 days, Sick Leave 14 days, Hospitalization Leave 60 days, and other including Maternity Leave, Paternity Leave
• Medical Claim & Insurance
• Positive & Young culture
• EPF, SOCSO, EIS
• Yearly Increments to upgrade your basic salary yearly & improve your lifestyle
• Annual Bonus
• Incentive / Rewards
• Company Trip
• Monthly Activities
   
• 工作地点靠近公共交通
• 语言津贴 + 交通津贴
• 加班工资
• 免费咖啡，茶和零食
• 年假12天，病假14天，住院假60天，产假，陪产假
• 医疗补贴，保险
• 积极年轻的企业文化
• 公积金，社会保险，雇员保障计划
• 年度加薪
• 年度奖金
• 奖励
• 公司旅行
• 每月活动

Responsibilities:

• Manage large amounts of inbound and outbound calls promptly.
• Follow communication 'scripts' when handling different inquiries.
• Determine customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.
• Take the initiative to upsell products when they arise.
• Establish sustainable relationships and engage customers by going the extra mile.
• Keep records of all conversations in our call center database in a comprehensible way.
• Attend educational seminars to improve knowledge and performance level.
• Meet personal/team qualitative and quantitative targets.

• Job Responsibilities:

   

• Manage and execute daily operations of the Customer Service counter.

• Manage and complete the registration of all TTMC Patients and customers i.e. Limit check etc.

• Managing daily appointments and preparing the necessary documents i.e. GL, Forms, etc.

• Attending to all queries from the patient or customer from various channels i.e. Face to face, phone call, email, or WhatsApp.

• Any other task assigned by the Management.

   

Requirements:

• Previous experience in a customer support role.
• Track record of over-achieving quota.
• Good phone and verbal communication skills along with active listening.
• Familiarity with CRM systems and practices.
• Customer focus and adaptability to different personality types.
• Ability to multi-task, set priorities and manage time effectively.

Perks & Benefits

• Outpatient and Inpatient Medical Insurance Cover Employees and Family
• Annual Increment
• Performance Bonus
• Annual Leave
• Career Growth opportunities
• Office Hours (No Shift)
• Company Employee Engagement program (Annual Dinner/Company Trip)

Job Summary:

Join us as a Customer Service Representative and be a key player in delivering exceptional support to our clients. Your role involves addressing customer inquiries and resolving concerns through various channels like phone calls, email, and chat.

Key Responsibilities:

• Communicate and explain basic information to customers.
• Resolve customer concerns with active listening and effective problem-solving.
• Interact with customers via phone, live chat, and email.
• Provide excellent support across all communication channels.
• Identify customer needs and offer strategic solutions.
• Ensure first contact resolution and collaborate with internal teams.
• Provide feedback for workflow and customer experience improvement.
• Deliver superior services, building lasting customer relationships.
• Translate documents and handle client complaints.
• Support the team and management as needed.

Requirements:

• Native Chinese speaker with strong English communication skills.
• Minimum qualification: Diploma or higher in any field.
• Fresh graduates with strong interpersonal skills are welcome.
• Effective time management and a proactive attitude.
• Ability to multitask and tailor responses to customer needs.
• Strong communication skills and empathy.
• Comfortable with computers and quick to learn new systems.
  
  
  If you're passionate about customer service, apply now to be part of our team!

Perks & Benefits

• Comprehensive Staff benefit (EPF, SOCSO, EIS etc.)
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport (KLCC)
• Central location
• Free snacks / Happy hours
• Regular team activities
• Company trips
• Open culture
• Personal development opportunities

Summary:

As a Customer Service Representative, you will be responsible for providing support to our clients. The support will be in various channels such as phone calls, email, and chat. You are expected to provide the best-in-class customer service and ensure the customers are fully satisfied.

Your Missions:

•  Communicate and explain basic information to the customer
•  Overcome concerns, resolving customer concerns through active listening, empathy, professionalism, and problem solving
• Interacts with customers via telephone, live chat and email to assist with a variety of customer inquiries and issues
• Provide excellent support experience to customers via all relevant communication channels.
• Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards
  Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
• Build sustainable relationships and engage customers by taking the extra mile
  Translation of various documents and handling client complaints
• Supporting team and management in any tasks which may require assistance
   

Our Requirements:

• Native Chinesee with excellent verbal and written communication skills in English.
  Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field, preferably Finance and Economics related / Corporate Administration, Corporate Governance, Law, etc.
• However, fresh graduates with strong job relations are encouraged to apply.
  Possess strong time management skills and is motivated to exceed expectations.
  Ability to multi-task and use the information provided by customers to tailor responses and actions to meet specific needs.
• Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good email/chat/phone etiquette (pace, tone, voice quality, grammar, and articulation).
• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.

。

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Free snacks / Happy hours
• Regular team activities
• Company trips
• Open culture
• Personal development opportunities

職責：

• 及時管理大量呼入和呼出電話。
• 處理不同的詢問時遵循溝通「腳本」。
• 確定客戶的需求、澄清資訊、研究每個問題並提供解決方案和/或替代方案。
• 當產品出現時，主動追加銷售。
• 透過加倍努力建立可持續的關係並吸引客戶。
• 以易於理解的方式將所有對話記錄保存在我們的呼叫中心資料庫中。
• 參加教育研討會以提高知識和績效水準。
• 滿足個人/團隊的定性和定量目標。

• 工作職責：

• 管理和執行客戶服務櫃檯的日常運作。

• 管理並完成所有 TTMC 患者和客戶的註冊，即限制檢查等。

• 管理日常預約並準備必要的文件，例如總帳、表格等。

• 處理患者或客戶透過各種管道提出的所有詢問，例如面對面、電話、電子郵件或 WhatsApp。

• 管理層分配的任何其他任務。

要求：

• 以前擔任客戶支援角色的經驗。
• 超額完成配額的記錄。
• 良好的電話和口頭溝通技巧以及積極傾聽。
• 熟悉CRM系統和實踐。
• 以客戶為中心並適應不同的性格類型。
• 能夠同時處理多項任務、設定優先順序並有效管理時間。

津貼和福利

• 門診和住院醫療保險覆蓋員工和家庭
• 年增量
• 績效獎金
• 年假
• 職涯發展機會
• 辦公時間（不輪班）
• 公司員工參與計劃（年度晚宴/公司旅行）

About Target Media Malaysia

Target Media Malaysia is a media owner company that focuses on indoor elevator media. Also a SEA subsidiary of Focus Media Group, based in Shanghai China. Focus Media is the first and also the largest offline advidising China. Focus Media is the first and also the largest offline advidising solution goer int. the partner of choice for the national leading brands by helping them connect with consumers and embrace data across a host of multi-platform inner-building channels. Our group offers comprehensive audience coverage 來自these countries. Focus Media Group has now expanded its ads networking into Southeast Asia, covering more than 30 cities, owning more than 84,000 sets of media assets across 6 countries (Korea, Indonesia, Hapong K. Shaisia, Hapore K.

About the job

Job Purpose:

• The goal is to develop new potential clients and maintain existing advertising customers, promote elevator media cooperation, and assist customers to achieve brand growth;
• Be able to clarify and understand customer needs, own basic marketing analysis, strategic planning and proposal pitching, and be able to continue grow and willing to learn especially in the media industry;
• Continuously develop new customers and maintain long term stable customer relationships;
• Complete the promotion of each project cooperation with the customer, and cooperate with the internal and customer to achieve their marketing aim with company's elevator media resources;
• Strictly abide by the sales system, be honest, pragmatic and diligent;

Job Requirements:

• Malaysia Citizen with 1-2 years of experience in related media fields preferred
• Fresh graduates are welcome to apply, possess at least a Bachelor's Degree in Marketing/Mass Communications/Media or equivalent
• Good understanding of marketing concepts, strategies and best practices
• Good organizational, planning and interpersonal skills
• Adaptability and ability to juggle multiple projects
• Willing to travel

關於Target Media Malaysia

Target Media Malaysia 是一家專注於室內電梯媒體的媒體公司，也是分眾傳媒集團的東南亞公司，總部位於中國上海。分眾傳媒是梯媒創始公司，也是目前最大的離線廣告供應商。我們的目標是成為國內領先品牌的首選合作夥伴，幫助品牌與終端消費者建立密切的聯繫。我們的媒體資源提供來自中國和東南亞國家的核心商業區、辦公室、住宅區和購物中心的全面觀眾覆蓋。分眾傳媒集團現已將廣告網路擴展至東南亞，在6個國家涵蓋30多個城市(韓國、印尼、香港、新加坡、泰國、馬來西亞)，共擁有超過84,000套媒體點位。

職位:行銷專員

職位描述

● 目標開拓與維繫廣告客戶，達成電梯媒體合作，達成品牌成長;
● 能明確且洞悉客戶需求，具備基礎行銷分析能力，策略規劃能力及提案能力，並

能持續在行銷領域學習;
● 不斷開拓新客戶，維繫穩定客戶關係;
● 完成客戶每一個專案合作的落地推進，內部和客戶方的流程配合;
● 嚴守銷售制度，做到誠信、務實、勤奮;

任職資格:
● 馬來西亞公民，擁有1-2年相關領域經驗者優先。
● 歡迎應屆畢業生申請，至少擁有行銷/大眾傳播學士學位或同等學歷。 ● 對行銷理念、策略和最佳實務有很好的理解。
● 良好的組織、計畫和人際溝通能力。
● 適應性和兼顧多個專案的能力。
● 願意出差。

津貼和福利

• 員工股權
• 佣金和獎金
• 津貼（旅費、交通費等）
• 中心位置
• 休閒著裝要求
• 醫療保險

About Target Media Malaysia 

Target Media Malaysia is a media owner company that focuses on indoor elevator media. Also a SEA subsidiary of Focus Media Group, based in Shanghai China. Focus Media is the first and also the largest offline advertising solution provider in China. Our goal is to be the partner of choice for the national leading brands by helping them connect with consumers and embrace data across a host of multi-platform inner-building channels. Our group offers comprehensive audience coverage from core business districts, office buildings, residential areas and shopping malls in these countries. Focus Media Group has now expanded its ads networking into Southeast Asia, covering more than 30 cities, owning more than 84,000 sets of media assets across 6 countries (Korea, Indonesia, Hong Kong, Singapore, Thailand, Malaysia). 

About the job 

Job Purpose: 

• The goal is to develop new potential clients and maintain existing advertising customers, promote elevator media cooperation, and assist customers to achieve brand growth;
• Be able to clarify and understand customer needs, own basic marketing analysis, strategic planning and proposal pitching, and be able to continue grow and willing to learn especially in the media industry;
• Continuously develop new customers and maintain long term stable customer relationships;
• Complete the promotion of each project cooperation with the customer, and cooperate with the internal and customer to achieve their marketing aim with company’s elevator media resources;
• Strictly abide by the sales system, be honest, pragmatic and diligent;

Job Requirements:

• Malaysia Citizen with 1-2 years of experience in related media fields preferred
• Fresh graduates are welcome to apply, possess at least a Bachelor’s Degree in Marketing/Mass Communications/Media or equivalent
• Good understanding of marketing concepts, strategies and best practices
• Good organizational, planning and interpersonal skills
• Adaptability and ability to juggle multiple projects
• Willing to travel 

关于 Target Media Malaysia

Target Media Malaysia 是一家专注于室内电梯媒体的媒体公司，也是分众传媒集团的东南亚 公司，总部位于中国上海。分众传媒是梯媒创始公司，也是目前最大的线下广告供应商。我们 的目标是成为国内领先品牌的首选合作伙伴，帮助品牌与终端消费者建立密切的联系。我们的 媒体资源提供来自中国和东南亚国家的核心商业区、写字楼、住宅区和购物中心的全面观众覆 盖。 分众传媒集团现已将广告网络扩展至东南亚，在6个国家覆盖30多个城市(韩国、印度尼西 亚、香港、新加坡、泰国、马来西亚)，共拥有超过84,000套媒体点位。 

岗位:营销专员 

职位描述 

●  目标开拓和维系广告客户，达成电梯媒体合作，达成品牌增长; 
●  能明确和洞悉客户需求，具备基础市场营销分析能力，策略策划能力及提案能力，并 

能持续在营销领域学习; 
●  不断开拓新客户，维系稳定客户关系; 
●  完成客户每一个项目合作的落地推进，内部和客户方的流程配合; 
●  严格遵守销售制度，做到诚信、务实、勤奋; 

任职资格:
● 马来西亚公民，拥有1-2年相关领域经验者优先。
● 欢迎应届毕业生申请，至少拥有市场营销/大众传播学士学位或同等学历。 ● 对营销理念、策略和最佳实践有很好的理解。
● 良好的组织、计划和人际交往能力。
● 适应性和兼顾多个项目的能力。
● 愿意出差。 

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Central location
• Casual dress code
• Medical insurance

工作職責：

• 直接向總部營運主管報告。
• 與總部商業、金融、保險、監管、QSHE 和人力資源部門密切合作。
• 培養、管理和激勵員工，旨在提高生產力和效率，提供一流的服務。
• 發展和培養與主要客戶的關係，以發展業務
• 與供應商和代理商合作並培養關係，以擴大公司服務的深度和廣度。
• 確保遵守當地和國際貨運法規、規則和安全協議。
• 實施有效的追蹤和監控系統，為客戶提供及時的回饋和更新
• 管理並提高該地區的盈利能力。
• 每月向總部提供損益表、業務 KPI 和成長計畫的管理更新。

工作要求：

• 相關領域學士學位
• 至少10年物流或相關產業工作經驗
• 具有出色的溝通和人際交往能力，能夠管理客戶、供應商、內部利害關係人和員工
• 能夠用英語、馬來語和當地方言進行良好溝通
• 優秀的口頭、書面和視覺溝通能力
• 卓越的領導能力、堅定的決心和個人誠信

- 具競爭力的薪資待遇

TRX 分店的一個奢侈品牌目前正在尋找零售銷售主管

工作職責：

- 使用可靠的論點向現有和潛在客戶展示、推廣和銷售產品/服務。

- 建立、發展和維持積極的業務和客戶關係'- 了解產品

- 談判價格和條款並準備銷售協議'- 與許多不同部門的同事合作

- 維護聯絡人清單並跟進客戶以維持關係

要求：

- 兩年或以上類似行業的銷售經驗

- 客戶服務技能，傾聽客戶的疑慮並能夠滿足他們的需求

- 每天與各種各樣的人合作、建立關係和人脈的人際交往能力

- 優秀的銷售、溝通和談判技巧

- 最低文憑或同等學歷

-環境優美。

工作職責：

• 透過電話、電子郵件、線上聊天等方式與客戶溝通，解決他們的疑問、提供支援並提供建議
• 追蹤並記錄客戶查詢、問題和投訴，確保及時解決和滿意的解決方案
• 與營運和技術支援部門等內部團隊合作，解決客戶問題並提高客戶滿意度

工作要求：

• 至少 SPM 畢業生並能講普通話
• 有客服經驗者優先，歡迎應屆畢業生

津貼和福利

• AWS、醫療福利、激勵

Job Responsibilities:

• Communicate with customers via phone, email, online chat, etc., to address their inquiries, provide support, and offer advice
• Track and record customer queries, issues, and complaints, ensuring timely resolution and satisfactory solutions
• Collaborate with internal teams such as operations and technical support departments to resolve customer issues and enhance customer satisfaction

Job Requirements:

• Minimum SPM graduate and capable with Mandarin speaking
• Preferably experienced in customer service line, fresh graduates are welcome

Perks & Benefits

• AWS, Medical Benefits, Incentive