We are currently seeking a self-motivated, dynamic and committed LTS（LifeTime Service) Junior Manager to join our WASIA Team based in Singapore with direct reporting to our local Head of LTS. This owner of this position has the opportunity to develop to become Head of LTS, when the present holder of the position is retiring next year March.
JOB Summary
This position of LTS Junior Manager needs to manage the assigned WASIA LTS-related activities and coordinate the support of our customers with the field service technicians based locally first for the solid wood range and then take over after comprehensive training the whole range of products under the Weinig groups for the SEA region.
We are looking for a young, fast learning person with professional working style who directs and oversees the assigned part of the LTS Department to achieve high performance and ensure excellence in support and service to customers in the Southeast Asian Market.
This role is offering to an enthusiastic, customer-oriented person, who should be strong with remote communication about technical topics, the great opportunity to grow in a senior manager who leads, guides, manages and directs the assigned team members to complete machine installations, commissioning, debugging and after service jobs.
A detail-oriented leader with strong analytical and problem-solving skills, creativity and a solution-focused "can-do" attitude; and a team player who can fully support the team in archiving the targets of company will find a great base to develop even further in an international set up in a growing industry with good development opportunities.
Essential Functions
- Managing the assigned tasks and contributing to achieving company goals related to aftersales, service and customers satisfaction.
- Assisting the management in conducting and refining the budgeting and forecasting process.
- Collaborating with other departments in a professional manner in an active and constructive way.
- Engaging in controlling, optimizing and achieving financial KPI for assigned LTS function (incl. Debt, Inventory, sales, cost).
- Managing the assigned service team in Singapore and other Southeast Asian Regions, regional service schedules, and the business objectives of local service organizations, working closely with them to schedule and coordinate their work assignments and resolve scheduling conflicts.
- Developing and strengthening the relationships with customers, managing and defining the related workflow throughout the team to get things done
- Engaging with your team members to promote effective and ongoing communication before, during and after assignments.
- Oversighting of the day-to-day operations of the LTS Customer Service team and implementing spare parts sales and service workflow with maximum performance.
- Establishing and maintaining customer service standards and supporting the service team in their daily business.
- Developing standards and procedures for interacting with customers to ensure maximum customer satisfaction with company services.
- Monitoring the performance of LTS employees and initiating corrective actions to resolve employeeperformance issues and to realize their full potential through coaching, training, motivation and disciplinary action.
- Liaising with Sales Team to enhance overall company KPI in the most possible way.
- Providing periodic reports to the management on work activities/progress, as well as suggestions on improving customer relationship.
- Managing spare parts supply change and warehouse affairs.
- Negotiating contracts for LTS contracts and orders, including field service, repairs and modifications, and spare parts.
- Preparing quotations for customers, reviewing customer purchase orders and terms and conditions, and processing orders for spare parts, repair, and field service. Also releasing repair orders to the production schedule.
- Coordinating local LTS IT in collaboration with other departments.
- Ensuring compliance with all general and company policies when carrying out job duties.
- Other company tasks assigned by Managing Director & Head of LTS.
Key Competencies
- Knowledge of mechanical and electrical engineering as well as specialized knowledge of automation related to woodworking machines.
- Communication skills - Provide customers with detailed documentation, analysis, specifications, quotations and suggestions on technical issues and troubleshooting in a clear, accurate and informative manner.
- Analytical skills: identify complex customer complaints/issues and review related information to develop and evaluate alternatives; consider the relative costs and benefits of alternatives to achieve optimal performance.
- Organizational skills: manage and complete multiple tasks on time; also plan, prioritize and organize work to achieve goals and objectives, and perform excellent follow-up work and respond to customer inquiries and requests in a timely manner.
- Interpersonal skills: establish constructive and cooperative working relationships with multiple customers and Group factories to effectively achieve goals and objectives.
- Computer skills: high level of proficiency in Microsoft Office software, especially Word, Excel, Outlook, TEAMS etc.;
- Ability to take on responsibilities and challenges, self-motivated, persistent, hands-on, results-oriented, with a strong sense of urgency, very detail-oriented, and the ability to take initiative and accomplish goals.
- Ability to demonstrate a high degree of professionalism, maturity, customer service awareness, and good judgment.
- Outstanding leadership: perform successfully to guide and motivate team to achieve company goals together.
Education and Experience
If you are someone with strong leadership, influencing, communication and interpersonal skills, with a demonstrated ability to listen to the voice of customers to create meaningful transformational change, please consider joining us if you can fulfill most of the following qualifications:
- Bachelor’s degree in mechanical/electrical or similar discipline.
- 10+ years of experience in the service field as service engineer or on-site engineer, etc.
- 5+ years of first experience of service management, team leadership and customer service.
- Outstanding communication skills on technical issues and troubleshooting.
- Familiar with Customer Relationship Management (CRM) & ERP software applications.
- Experienced in Microsoft Office Word/Excel/PPT software etc.
- Skillful with CNC/PLC knowledge preferred.
- High EQ who can lead a multinational team.
- Excellent English and fluent spoken Mandarin, another SEA language will be a plus.
- Excellent collaboration and communication with other departments and Group factories.
- Professional, highly organized work style, good time management and attention to detail.
Equal Opportunity Employer/Veterans/Disabled
WASIA is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
If you are interested and looking to take on the challenge in your next career and develop your skills in the growing WASIA market together with the team of Weinig professionals, we would love to hear from you!
May you please send your letter of application with your Resume to info-asia@weinig.com or Junxiao.chu@weinig.com
MICHAEL WEINIG ASIA PTE LTD
11 Tampines Street 92, Tampines Biz Hub #04-08, Singapore 528872
Telephone (65) 6758 5178 E-Mail info-asia@weinig.com Internet www.weinigasia.com
Registered in Singapore #198501593M
Managing Director: Mr. Frank Ralf Muller
